Charles Hanna. Senior Industry Manager UK: charles.hanna@hyland.com. Licensed Insurance Professional,CDIA+, ecm p

Transcription

1 "Document centric business processes and opportunities offered by cloud technology"

2 Charles Hanna Senior Industry Manager Insurance Solutions Group Licensed Insurance Professional,CDIA+, ecm p UK: US: charles.hanna@hyland.com

3 So what exactly is ECM?

4 ECM according to aiim:

5

6 THINGS YOU SHOULD KNOW ABOUT ENTERPRISE CONTENT MANAGEMENT

7 ECM is a strategy, not a product An ECM strategy requires using different technologies for different problem scenarios No one vendor or product addresses all problem scenarios equally well

8 WHATabout THE

9 Gartner says Cloud computing is starting to change the ECM market landscape, based on potential cost savings and technology benefits. the future of ECM market has yet to be determined Gartner, Inc. (Magic Quadrant)

10 according to Gartner of 33 European insurers (both life and general insurance lines of business), 44% expect, by 2015 at the latest, to run more than half of their transactions on a cloud infrastructure 38% expect that more than half will be executed on SaaS Gartner, Inc. (Hype Cycle for P&C Insurance, 2011 CIO Survey)

11 SO why THE

12 SO why

13 2008 to 2011 Global l events that t impact insurance and the way we do business

14 World Financial Crisis WORLD FINANCIAL CRISIS

15 World Financial Crisis

16 World Financial Crisis Impact on Insurance Industry T d t $226 billi d ll l b l To date, $226 billion dollars global loss

17 China Earthquake

18 China Earthquake Impact on China Death toll: 69,197 Homes destroyed: 2 million Insured loss exceeds $20 billion Total loss $115+ billion Government has committed 1 trillon yuan ( 92 billion)

19 Iceland Volcano o

20 Iceland Volcano o

21 Floods in Europe and Pakistan

22 Australian a Floods & Cyclone

23 Australian a Floods & Cyclone

24 Australian a Floods & Cyclone By the numbers $35 billion in losses 200,000 people displaced

25 Japan Earthquake and Tsunami

26 Japan Earthquake and Tsunami

27 Japan Earthquake and Tsunami 8550 deadd 13,000+ missing Numbers to date Too soon to know impact on insurance Already has Tokio Marine and Mitsui under financial watch

28 Solution for Tomorrow Write More Business Faster Success can only come from increased policy count. Underwriting must be done efficently. Winning often comes to the fasted produced quote. Write Better Business Business has to be written with care. Quality in the underwriting process can only come from the right process flows and business rules. Compliance is a must. Beyond the Best Customer Service Whether is is a claim, a call or general communication, customer service has to be beyond good to ensure customer retention.

29 But what s REAL PAIN?

30

31 Think Cloud?

32 Resource Constraints So why not. Network Complexity Global Availability

33 Compliance Quick Deployment Cost Controls

34 OnBase OnLine FFIEC (FDIC, SEC, OTS) Compliant Quarterly Internal Reviews Yearly Security/Penetration Testing Microsoft Certified Tier 1 Hosting Facilities SysTrust TM AICPA Audited

35 ONBASE ONLINE CUSTOMERS DISTRIBUTED ACROSS As it relates to global trends INDUSTRIES GEOGRAPHIES

36 THE KEY POINTS

37 COST EFFECTIVE STEADY, MONTHLY OPERATING EXPENSE PREDICTABLE

38 RELIABLE SERVICE LEVEL AGREEMENTS AND BUSINESS CONTINUITY OFFERING

39 SECURE SYSTRUST AND SAS70, TYPE II AUDITED DATA CENTERS

40 COMPLIANT LEVERAGED BY ORGANIZATIONS FOR REGULATORY COMPLIANCE

41 SCALABLE ENTERPRISE LEVEL WITH 10,000+ SOLUTIONS USERS

42 Disaster Recovery Requires a Plan

43 Desire for Disaster Recovery Plan Electronic sales delivery mechanisms Dependence on information systems Process to follow when disaster occurs Lower costs or losses from serious accident Legal implications

44 Gartner says MANY ORGANIZATIONS ARE LIKELY TO ADAPT A Hybrid Content ARCHITECTURE

45

46

47

48 Thank You! Questions?

49 Time TO MAKE A DIFFERENCE Document management and streamlined workflow. All the data everyone needs, all in one place, accessible anytime from anywhere securely, immediately, simultaneously. That s the OnBase difference. Learn more at hyland.co.uk/insurance