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1 Instituto de Idiomas Ibiza Language School course & accommodation prices 2015 Students / Adults / Seniors 50+ learn Ibiza Town San Antonio fedele Federación de Escuelas de Español como Lengua Extranjera Bildungsurlaub

2 Included in the course price: Lessons as described from Monday to Friday First course book and class materials Welcome package with useful information on Ibiza and the school Placement test on the first day of class Conversation classes on public holidays Cultural activities every week film nights on the big screen Museum visits Beach and market visits Use of self-study centre and library Free wifi at the school Orientation walk on the first day 24 hour emergency phone Why study at the Instituto de Idiomas Ibiza: 1. Professional teaching and proven methodology 2. Welcoming family atmosphere and affordable accommodation 3. The only independent school accredited by Instituto Cervantes on the Balearic islands Peace of mind: Small groups of maximum 8 students (10 in high season), average 2-6 Minimum 6 levels according to the European Framework of reference all year round The Instituto de Idiomas Ibiza is recognized by CSN in Sweden and Bildungsurlaub in Germany Great nationality mix: About 40% of our students come from German and English speaking countries, whereas about 20% come from Italy and also Dutch and French speaking countries. Another approximately 20% come from Eastern Europe and Russian speaking countries whilst the remaining 20% are from Asia, Brazil and Australia. Great age mix: The average age of our students is approximately 28 years, the whole year round and with most of the students being between 25 and 45. During the summer months - from June to September - an additional age group between 18 and 22 years comes to study. Best price guaranteed: If you find a school with a comparable quality level and a lower price we will refund the difference and give you a 10% discount! It has to be an accredited international school, offering small classes, in a prime location like Ibiza or regional main cities, offering cultural activities included in the course, and employing highly qualified multilingual staff. Public holidays and starting dates 2015 Students on any level - beginners and advanced students - can start their course on any Monday throughout the year, except if the Monday is a public holiday. Public holidays are subject to change. Please confirm the exact dates with us before booking. Free conversation classes are offered to our students in compensation for the public holidays when the usual school operations are closed. No classes with the usual structure using textbooks will take place, but students are invited to join the school conversation classes for free. These activities are always guided by a teacher who offers to interact in different situations. Participation is not obligatory and does not affect the attendance on the certificate at the end of the course. We strongly recommend these conversation classes as they are the ideal way to socialize with other students and to immerse in the local culture in a fun way. 2 April Holy Thursday: Breakfast with the teacher and visit the cathedral preparing the Easter processions. 3 April Good Friday: No classes and no activities. The school is closed. Will be deducted from the price. 6 April Easter Monday: No classes and no activities. The school is closed. Will be deducted from the price. 1 May International Workers Day: International breakfast with a guided walk of the historic part of town. 5 August Santa María de las Nieves, Patron of Ibiza: Typical Ibizenco breakfast and guided walk with the teacher. 2 November Todos los Santos: No classes and no activities. The school is closed. Will be deducted from the price. 7 & 8 December La Inmaculada Concepción: Full morning conversation class and international breakfast. 22 December January 2016 Christmas Holidays: The school is closed. 2

3 prices Ibiza Town 1. intensive courses 20 and 25 lessons intensive course + private lessons super intensive course Premium immersion program Minigroup intensive course 5. D.E.L.E. preparation courses for tourism or business Work and live in Spain - Cross cultural training Private lessons Discounts and special offers and activities combination courses Salsa dancing - Yoga Pilates - Watersports 11. Young adults summer program (16-20 years) San Antonio 1. Premium language immersion program Host family accommodation Accommodation 1. Hostal Residential shared apartment Shared apartments type A and type B Host family Hotel Private apartment Airport transfer Extra activities 1. Diving Salsa dancing Yoga Pilates combination Hiking with a guide Watersports Package

4 Ibiza Town intensive Course Prices 2015 in Enrolment fee: 35 on any course type (incl. welcome package, 1st course book and additional materials) 1. intensive courses 20 and 25 lessons General with 2 rotating teachers per group with optional conversation classes Duration Intensive course Intensive course + conversation 20 lessons/week 25 lessons/week Per week Total Per week Total 1 week weeks weeks weeks weeks weeks weeks weeks weeks weeks weeks weeks extra week Intensive course: Students: Maximum 8, 10 in high season Morning classes: 9:30-12:45 Afternoon classes: 14:45-18:00 Content: According to level of students 1 lesson: 45 Minutes Starting dates: Every Monday Intensive course + conversation: Students: Maximum 8/10 (12 in conversation class) Morning classes: :45, 13:00-13:45 Afternoon classes: 13:00-13:45, 14:45-18:00 Content: According to level of students 1 lesson: 45 Minutes Starting dates: Every Monday Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. 4

5 2. intensive course + private lessons 20 lessons General + 5 private lessons = 25 lessons/week in total 25 lessons/week Price per week 1 week (1-12 weeks) week (from 12 weeks) 280 Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. intensive course + private lessons: Students in group course: Maximum 8, 10 in high season Morning classes: 9:30-12:45 Afternoon classes: 14:45-18:00 Private lessons: 13:00-13:45 Content: According to level of students 1 lesson: 45 Minutes Starting dates: Every Monday 3. super intensive course 20 lessons General + 5 lessons oral communication skills + 5 private lessons = 30 lessons/week in total 30 lessons/week Price per week 1 week (1-12 weeks) week (from 12 weeks) 295 Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. Super Intensive course: Accredited for Bildungsurlaub Students in group course: Maximum 8, 10 in high season Morning classes: 9:30-12:45 Afternoon classes: 14:45-18:00 Private lessons: 13:00-13:45 Content: According to level of students 1 lesson: 45 Minutes Starting dates: Every Monday 4.Premium immersion program Minigroup intensive course Maximum 3 students per group. Start any Monday of the year. Bildungsurlaub Duration 20 lessons / week 30 lessons / week Per week Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. Immersion 20 Minigroup description: 20 lessons in minigroup of maximum 3 students or 15 lessons one-to-one Content: According to level of students 1 lesson: 45 Minutes Completely personalized classes Coffee during the break included Immersion 30 Minigroup description: 30 lessons in minigroup of maximum 3 students or 25 lessons one-to-one Content: According to level of students 1 lesson: 45 Minutes Completely personalized classes Coffee during the break included Lunch menu during the last class with the teacher everyday included 5

6 Ibiza Town Specialized Courses - Prices 2015 in 5.D.E.L.E. preparation courses A2, B1, B2 and C1 Duration Duration A2/B1/B2/C1 25 lessons / week 4 weeks weeks weeks Starting dates 4 weeks courses 10 weeks courses 12 weeks courses Course description: 25 lessons per week in total 20 January 26th 12th lessons per week in group February 9th 9th 23th course General and March 9th 5 lessons private classes. Mornings or aftenoons. April 20th 20th Students in group course: May 18th 4th Maximum 8, 10 in high season June 15th Morning classes: 9:30-12:45 July 13th 20th Afternoon classes: 14:45 - August 10th 3rd, 31st 17th 18:00 Private lessons: 13:00-13:45 Content: According to September 14th 14th level of students October 19th 19th 1 lesson: 45 Minutes The exam cannot be taken but in your home country or other cities in Spain. exam fees are not included in the price. Start dates to be confirmed before booking as exam dates are subject to change. 6. for tourism or business 25 lessons / week 2 weeks weeks Required minimum level: B1 Includes 20 lessons of general + 5 one-to-one classes of for tourism or business per week. 7.Work and live in Spain - cross cultural training Duration A1 / A2 25 lessons / week 2 weeks weeks lessons per week. 20 lessons in our general course and 5 one-to-one cultural trainings. Mornings or afternoons. 6

7 8.Private lessons One-to-One or One-to-Two 1 lesson = 60 minutes, class times to be agreed with the student Duration Price per lesson Total 5 lessons lessons lessons Private lessons: Students: 1-2 (must book together) Class time: to be agreed with the student Content: According to the objectives of each student 1 lesson: 60 Minutes Starting dates: Every Monday 30 lessons

8 9.Discounts and special offers 2015 in Early bird discount 10% on the course for all reservations made and paid before for starting dates between and (cannot be combined with other offers) Save up to10% Reduced prices winter/spring season Winter and spring special for all intensive courses (cannot be combined with other offers) Save up to45% Duration Intensive course Intensive course + conversation Super intensive course 20 lessons / week 25 lesson / week 30 lessons / week 2 weeks weeks Starting dates 2015 May October 4th 19th Prices are valid only for the above durations. If students extend once they already started their course, the price applied is as of a new reservation. Special rates for friends, couples and relatives up to 25% discount on the course price for bookings of friends, couples and relatives (cannot be combined with other offers) Number of persons Discount 2 persons 10% 3 persons 15% Save up to25% 4 persons 20% 5 persons 25% 8

9 10. and activities combination courses intensive course + Salsa dancing 3 starting dates per year: intensive course + conversation and Salsa dancing Enrolment fee 35 (incl. welcome package, course book and additional materials) Duration 35 lessons / week 1 week weeks 625 Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. Appropriate shoes for dancing are necessary. intensive course + Yoga Pilates Combination Only during the Easter holidays: intensive course + conversation and Yoga Pilates Enrolment fee 35 (incl. welcome package, course book and additional materials) Type 21 lessons / week Easter package private Yoga sessions 95 Private sessions can only be booked in blocks of 2 sessions. 1 session = 45 minutes Administration fee for booking of private sessions through the school 15. Private lessons can be booked also directly on site. Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. A limited amount of yoga matts is available. We recommend students to bring their own yoga matt or to buy it on site. intensive course + Watersports Package Discover Scuba Diving, Kayak and Stand Up Paddle intensive course + conversation and spectacular watersports Enrolment fee 35 (incl. welcome package, course book and additional materials) Type per week + Watersports 445 Only watersports 220 Starting dates: 4th May, th July, th October, 2015 Starting dates: Easter: 30th March, 2015 Any Monday of the year for private session Course description: Easter: 15 lessons & conversation classes from Monday to Wednesday 6 Yoga Pilates lessons in a group with a professional, multilingual tutor (6 x 45 minutes on 3 days per week) During the rest of the year: Only private Yoga Sessions can be booked. Course description: 20 lessons general 5 lessons conversation classes 10 Salsa lessons of 45 minutes per week after 19:00 (2 lessons/day) minimum 4 participantes required. Watersports description: 3x/week half-day activities 1 day Discover Scuba Diving 1 day Kayak 1 day Stand Up Paddle Any day between 15th April and 30th September All equipment included and Yoga at the beach Easter Special! Course description: 20 lessons general 5 lessons conversation classes 9

10 11. Young adults Summer program (16-20 years) course + activities and optional private classes Prices 2015 in per person. Enrolment fee 35 Duration Course + Accommodation per Person Shared Apartment (self-catering) Shared room (2-3 stud.) Host family (full board) Double room 1 week weeks weeks Description: 20 lessons general in mixed groups - Home stay accommodation with full board included or self-catering shared apartment accommodation in a double or single room. - Daily activities, sports, orientation walk and excursions included. - Insurance not included. - Starting dates: 20/7, 27/7, 3/8 and 10/8/ weeks Accommodation is from Sunday to the corresponding Saturday (6/13/20/27 nights respectively), extra nights available at charge. - Bed linen and towels are provided. Please bring you own beach towels. - Single rooms in shared apartments and host family available at a supplement. Supervision, security and well-being The security and well-being of our students has our highest priority although they are not under supervision all the time. The 24 hour emergency phone number is This is a mobile phone and in case it is occupied by another call, the responsible person will return the call immediately when the become available again and always within 5-20 minutes. On the first day during the welcome presentation and the orientation walk, students receive information about security during their stay. Minor students of 16 or 17 years have to bring the consentment form signed by their parents and there is no official curfew. We make clear that minor students should be back in their rooms in the host family by and on weekends. If students do not obey these recommendations, the school director may decide to evict the student from the program. The transfer from and to Ibiza airport is included in the price. Insurance - Cancellations or medical problems The Instituto de Idiomas Ibiza has arranged for you to have comprehensive insurance coverage specifically designed for your stay. The insurance covers, for example, cancellations of your stay or medical problems during your stay. Please ask us for the insurance policy. 10

11 San Antonio - Course & Accommodation prices 2015 in 1.Premium Immersion Program Minigroup intensive courses Maximum 3 students per group Enrolment fee 35 (incl. welcome package, course book and additional materials) Immersion 20 Immersion 30 Duration 20 lessons / week 30 lessons / week Per week Starting dates 2015 July 6th, 20th August 3rd, 17th Other starting dates on request Course materials: 1st set of course material is included. Approx. every 1 weeks students have to purchase the next book at 15. The book is textbook and workbook in one. Immersion 20 Minigroup description: 20 lessons in minigroup of maximum 3 students or 15 lessons one-to-one Content: According to level of students 1 lesson: 45 Minutes Completely personalized classes Coffee during the break included Immersion 30 Minigroup description: 30 lessons in minigroup of maximum 3 students or 25 lessons one-to-one Content: According to level of students 1 lesson: 45 Minutes Completely personalized classes Coffee during the break included Lunch menu each day included (during the last class of the day together with the teacher. Restaurant will be chosen by the school). 2.Host family accommodation Immerse in the culture Class: Budget / Meal Plan: Continental breakfast included / Internet: None / Distance to school: from a 1 minute walk to a 15 minutes bus journey Type / duration Price per person / 25 administration fee (one-time) Low season/week Mid season/week High season/week Availability: Other dates on request Host family Extra night Host family accommodation includes breakfast. Towels, bed linen, use of washing machine / deposit 150, to be paid on arrival 11

12 Ibiza Town - Accommodation prices 2015 in 1.Hostal Hostal Ibiza (price per room per night) Class: 2** / Meal Plan: Self Catering / Internet: Wifi / Air-conditioning, heating and fridge in room / 20 rooms in total / Distance to school: 3 minutes walking Room type 3/5-13/6 14/6-27/6 28/6-1/8 2/8-5/9 6/9-3/10 Double, shared bathroom Double, private bathroom Cuadruple room, shared bathroom The hostal is an external accommodation provider. All fees and dates are subject to change. Check-in at 14:00, Check-out at 11:00, bed-linen and towels included, cleaning 1x per week. Students must travel together to book these accommodation options. 2.Residential shared apartment Apartment Mi Extremadura - Share with comfort Class: 2** / Meal Plan: Self Catering / Shared bathroom / Internet: Wifi / Fan and heater, flat screen TV in room / fully equipped kitchen / 6 rooms / Distance to school: 7 minutes walking Price per person / 40 administration fee (one-time) Type / duration Low season/week Mid season/week High season/week Single room without balcony Single room with balcony Seasons: Low: Mid: High: Single room, larger bed, with balcony Extra night Check-in at 14:00, Check-out at 11:00, bed-linen and towels included, cleaning 1x per week, cleaning of common areas 2 x per week. Towels, bed linen, use of washing machine included / damage deposit 150, to be paid on arrival. 12

13 3.Shared apartment/flat Students from all over the world Class: Budget / Meal Plan: Self Catering / Internet: No / Distance to school: from a 1 minute walk to a 25 minute bus journey/walk Type A: 5-15 minute walk from school, functional furnishing, fan or heater included Type B: Maximum 25 minutes from school, close to public transport, simple functional furnishing, fan for rent at cost Room type/ duration Double room, 1-2 weeks* Double room, from 3rd week onwards* Price per person / 40 placement fee (one-time) Low season per week Mid season per week High season per week Type A Type B Type A Type B Type A Type B per night 55 9 per night per night per night per night per night per night per night Seasons: Low: Mid: High: Single room, 1-2 weeks Single room, from 3rd week onwards per night per night per night per night per night per night per night per night per night per night Double room sole use Extra night per person *Double rooms in low and mid season only available for students travelling together. Towels, bed linen, use of washing machine / damage deposit 150, to be paid on arrival. Triple rooms available when 3 students are traveling together at a discount of 25% of the double room price for the 3rd student. 4.Host family Speak and experience a new culture Class: Budget / Meal Plan: Continental breakfast included / Internet: None / Distance to school: from a 1 minute walk to a 15 minute bus journey Price per person / 25 administration fee (one-time) Type/Duration Low season/week Mid season/week High season/week Host family Extra night Seasons: Low: Mid: High: Host family accommodation includes breakfast, towels, bed linen, use of washing machine / deposit 150, to be paid on arrival 13

14 5.Hotel Independence and comfort at the beach or in the city Class: 3-5 star / Meal Plan: Half board / Internet: on request / Distance to school: from a 3 minute walk to a 15 minute bus journey Type / Duration Low season/night Mid season/night High season/night Hotel 3 ***, city, single room, bf. Hotel 3 ***, beach, single room, bf Seasons: Low: Mid: High: Approximate prices only. Please ask us for a quote, availability and details about the hotels. 10% booking fee ro be added. 6.Private apartment Your own place at the beach Class: 3 star, ensuite bathroom, 1 bedroom, 1 living room, kitchen / Occupation: up to 4 persons / Self catering / Internet: Yes Distance to school: 15 minutes walk Type / Duration Low season/night Mid season/night High season/night Bedroom, living room, balcony Supplement per person, 2-4 persons Approximate prices only. Please ask us for a quote, availability and details. Prices vary depending on the amount of persons. 10% booking fee to be added. 7.Airport transfer Type One way Return Private driver airport transfer Seasons: Low: Mid: High:

15 Ibiza Town and San Antonio Extra activities - Prices 2015 in 1.Diving Professional dive center, 15 minutes walking from the language school Type Price 1 dive whit all equipment + guide 60 Discover Scuba diving course 132 PADI Open Water Diver 484 PADI Advanced Salsa Dancing with our Salsa teacher at the school or in groups with Spaniards Duration 35 lessons / week 1 week, intensive weeks, intensive 625 Extensive course of Salsa lessons 2 x per week can be booked on site. Appropriate shoes for dancing are necessary. 3.Yoga Pilates the beach Type 21 lessons / week Easter package private sessions 95 Private sessions can only be booked in blocks of 2 sessions. 1 sesion = 45 minutes Administration fee for booking of private sessions through the school 15. Private lessons can be booked also directly on site. A limited amount of yoga matts is available. We recommend students to bring their own yoga matt or to buy it on site. Starting dates: 4th May, th July, th October, 2015 Course description: 10 salsa lessons of 45 minutes per week after 19:00 (2 lessons/day) Starting dates: 30th March, 2015 (Yoga in group) Any Monday of the year for private Yoga sessions Course description: Easter: 15 lessons & conversation classes from Monday-Wednesday 6 Yoga Pilates lessons in a group with a professional multilingual tutor (6x45 minutes on 3 days per week) During the rest of the year: Only private Yoga Sessions can be booked. 15

16 4.Hiking with a guide Discover the island of Ibiza all year round per day Hiking excursions Watersports Package Discover Scuba Diving, Kayak and Stand Up Paddle per day Watersports package 220 Description: Half day guided hiking excursions in a group, approximately 4 hours Usually on saturdays Summer months: during late afternoon Winter: during the morning No drinks and food included Description: 3x/week half-day activities 1 day Discover Scuba Diving 1 day Kayak 1 day Stand Up Paddle Start any day between 15th April and 30th September All equipment included 16

17 Questions or ready to book? Is it a great school? The Instituto de Idiomas Ibiza is the only independent language school on the Balearic Islands accredited by Instituto Cervantes which is the state s organ controlling the commitment to quality and development amongst centres that offer courses of as foreign language, in Spain as well as outside of Spain. How can I book? You can either fill in the enr olment orm f online t a at or by phone on and we will send you the enrolment form. Or contact any of our many partners and representatives you will find in many countries around the world. If you like you can ask us for a list of our partners. On which dates do the courses start? You can start your course any Monday all year round. It doesn t matter if you are a beginner or if you already have knowledge of. What happens on a public holiday? Classes take place also on public holidays except Good Friday and Easter Monday. Please check page 2 of our price list to find out about the details. Which course is right for me? This always depends on your objectives. Do you want general only, do you want to prepare for an exam, do you need for your career, do you want to prepare for university or is it just a questions of lifestyle? Let us know and we will help you to take the right choice. We have years of experience in advising students and we will be glad to assist you. Which accommodation option should I choose? There are different options. We recommend the shared apartment if you are a young person and you want to enjoy independence during your stay. The comfort level is standard and there are type A and type B apartments available. If you want to immerse truly in the lifestyle, homestay accommodation might be the right choice. Our hosts are very diverse ranging from single people, couples and married couples with children. Please understand that a host is giving you the chance to experience living in Spain and to practice your. It is NOT a hotel and you are a guest in another persons home. You should show respect at all times. If you decide to stay in a homestay, you will be provided with breakfast and with lunch and dinner if you book it accordingly. If you want your privacy and a certain standard either the residence/ hostel with Town, a private apartment in an aparthotel or a hotel room in the city or at the beach will be the right choice for you. Do I need medical insurance? EU citizens should bring their Health Insurance Card which entitles you to receive free emergency care. Non EU citizens need to purchase emergency insurance cover which is available from the school. What happens on the first day? On the first school day you will take a level test, if you did not take it before, and after that you will be invited to our welcome presentation at which you will find out about all the details during your stay. Every Monday an orientation walk takes place in the evening so you can get to know Ibiza a little and also meet other students of the school. Classes are usually from 9.30 to and up to depending on the course type you book. Students will be assigned their class time table at the welcome presentation. This will include times of morning and/or afternoon lessons. Are there any discounts or special offers? Yes, please check page 8 of our price list to find out more. Will I receive a certificate? Yes, every student receives a certificate after attending the course indicating his/her level according to the Common European Framework of Reference for Languages. I am not 18 years old. Can I book anyway? Yes. The minimum age at the school for the adult and young adult programs is 16 years. How much will I learn? The length of time spent at any level will depend on a student s individual ability, commitment and hard work and also the intensity of the chosen course. After approximately 120 hours a student should move up to the next level. To change levels you will have to take an exit level test. How much money do I have to bring? Ibiza is an island for all budgets but we recommend to calculate around per week for food (breakfast, lunch and dinner), excursions, afternoon and evening activities. It always depends on how active you are, wether you undertake free activities or activities at charge and if you cook at home or if you eat out. Where are students from and how old are they? Our students come from all over the world to learn. About 40% of them come from German and English speaking countries, whereas about 20% come from Italy, Holland or French speaking countries. Approximately another 20% come from Eastern Europe and Russian speaking countries and the remaining 20% are from Asia, Brazil and Australia. The average age of our students is approximately 28 years, the whole year round and with most of the students being between 25 and 45. During the summer months - from June to September - an additional age group between 18 and 22 years comes to study, as these are the months they usually have time for travelling. For any questions you might have, please feel free to contact us anytime either by at or by phone at We are multilingual and we will be glad to assist you. 17

18 General Terms and Conditions of Instituto de Idiomas Ibiza Minimum age in adult courses: 16 years Minimum age in family courses: 4 years Starting dates: Weekly on Mondays Lesson duration: 45 minutes. The class language is always the target language. 1.Enrolment Procedure The student has to fill in the enrolment form online or in the Microsoft Word version and send it to us by , fax or mail. In case of course participants who have not reached the age of 18, the parent or guardian of the course participant must sign the enrolment form, give his or her exact address and national identification number and sign a consent. The contracting parties are either the adult student or the legal representative of the underage student and Instituto de Idiomas Ibiza S.L. The student has to pay the deposit of 200 (not refundable) when making the reservation and will receive the reservation confirmation immediately upon receipt of the registration form and deposit. The balance payment has to be paid at least two weeks prior to the beginning of the course by transfer, credit card or in cash. The student has to send us his/her VISA or MASTERCARD information via , mail or fax using the school addresses, and please make sure to indicate the exact amount that he/she are authorizing us to charge to his/her credit card. If the student choose bank transfer as payment, the account details are: Account number: Account holder: Instituto de Idiomas Ibiza Bank: Colonya Caixa Pollenca Bank address: Plaza Enrique Fajarnés, 6, Ibiza, Spain IBAN: ES SWIFT: CECAESMM056 Please note that all bank charges of your bank have to be paid by you as otherwise we will have to reject the payment. Please indicate shared costs or SEPA. All program fees must be paid at least 2 week prior to arrival. Services included in the fee: language classes personal feedback and assessment on the level test personal availability of all teachers for consulting continuous monitoring of the learning progress certificate of participation with a detailed description of the student s knowledge level 1st set of course material free use of our facilities 24 hour emergency number some leisure activities Not included in the fee: travel costs examination fees some leisure activities (horse riding, diving, fishing and others) pocket money personal insurance cover for illness, accident, theft, cancellation, etc. 2.Cancellation & Refund Policy All cancellations must be notified in writing to the Instituto de Idiomas Ibiza by fax, or letter. Cancellations not received by one of the previously mentioned means will not be accepted For cancellations made a up to a month before the course is due to start, the school will refund all fees paid except the non refundable deposit of 200. For cancellations made between a month and a week month before the course is due to start, the school will refund all fees paid deducting from them a 25% of the total invoice and the non refundable deposit (200 ) that will be kept as cancellation fee. In cases where a cancellation is made a week or less before the course start the school will return all paid fees deducting from them a 40% of the total invoice and the non refundable deposit (200 ) that will be kept as cancellation fee. In no case money will be refunded once the course or accommodation period has started. The Instituto de Idiomas Ibiza cannot be held responsible for cancellations due to Act of God, health or personal problems. No refunds will be given to students who shorten the booked package or miss lessons for reasons not related to the Instituto de Idiomas Ibiza. All refunds will have an administration charge of 10% (a minimum of 25 ) of the refunded amount. Any change of accommodation or program after arrival will incur a fee of 25. If the student wants to change the class days one week or less before the start of the program a fee of 50 will be charged for the change. The first break during the course is free of charge. Any further break during the program will incur a fee of 50 (25 for the amendment of the course and 25 for the amendment of the accommodation). This must be agreed with the Instituto de Idiomas Ibiza. The student must inform the school about the exact date when he/she will continue his/her course before the break and it will be subject to availability. The student will lose the remaining weeks if he/she does not continue the course within 4 weeks after the last class. Refusal of Visa If an entry visa is not guaranteed and the Instituto de Idiomas Ibiza is informed 8 days or more before the enrolment start date, a full refund, minus the registration fee, bank charges and courier fees (if applicable), will be sent to the student. If the school is informed 7 days or less before the enrolment start date, a cancellation fee, equivalent to the cost of one week (course, accommodation, registration fee, airport transfers, etc.) bank charges and courier fees (if applicable), will be charged. In both cases, evidence of visa refusal is to be sent to the school. 3.Courses Policies Level change Students who would like to change level during their stay should talk to the Head of Studies. The student will be asked to take a test before being moved to the next level. Course Certificate Students are awarded a course certificate at the end of their course at Instituto de Idiomas Ibiza. They must have attended at least 80% of the classes in order to get it. Course Change Students who would like to change their course during their stay should talk to the Head of Studies. Additional charges will apply in the case of upgrades to a different group or person-to-person course; however refunds will not be given if students change to a course of a lower value. Change from a group course to a person-to-person course is only possible if the price-difference between the two courses (with the same number of lessons) is paid. The Instituto de Idiomas Ibiza reserves the right to change any part of the package to another type of similar or better standard where circumstances beyond the school s control necessitate such changes -in this case no charges will apply. Reduction in Lessons If the number of students participating in a particular level is less than 3 people, the schedule will be reduced to 2 (two) lessons per day instead of 4 (four). In case of new incorporations during the course, normal lesson times will be resumed. 4.Accommodation Policies Check-In Check-in is on Sunday before the course begins from 1:00 p.m. onwards. If the student arrives before 1:00 p.m. and he/she prefers immediate access to his/ her room, the Instituto de Idiomas Ibiza recommends that the accommodation is reserved from the night before. If the student arrives before Sunday, he/she will need to book the corresponding additional nights The student should inform us about the exact arrival time. The Instituto de Idiomas Ibiza will inform the student about the process to enter the accommodation and where to receive the key. If the flight is late the student must call the emergency number before boarding the late flight. The emergency number for arrival problems is Check-Out Check-out is on Saturday after the course ends at 11:00 p.m. If the student will leave after Saturday, he/she will need to book the corresponding additional nights. Damage Deposit Upon check-in students staying in the shared apartments will be asked to leave his/her credit card details as a guarantee. The Instituto de Idiomas Ibiza will not charge or block any amount on the card. Only the amount corresponding to any cost that may incur in respect of missing items of inventory, breakages, damages or excessive dirt that students may cause during their stay, will be charged on the card. If the student does not have a credit card, the damage deposit will be paid in cash (150 ) when checking-in. It will be refunded (in full or part thereof) on check-out, upon presentation of the damage deposit receipt and after the accommodation has been inspected. In any case, it will be refunded before that moment. When checking out, staff from the Instituto de Idiomas Ibiza will check the accommodation before refunding the damage deposit to the student. If a student leaves before the inspection, management reserves the right to refund the damage deposit at a later stage. In order to be checked, the accommodation has to be vacated and keys returned. Management reserves the right to fine students where disturbances to other clients or third parties have been reported. In these cases the fine will be charged to the credit card or will be taken from this deposit. It is very important to note that students liability is not limited to150 and the Instituto de Idiomas Ibiza reserves the right to charge extra money or take any other necessary measures as and when required. 18

19 Cleaning of the shared apartments Cleaning of the accommodation takes place on a weekly basis, missing items will not be replaced. Cleaning includes washing of floors and bathroom/s, and dusting of furniture; cleaning of plates, potsand pans is not included. Even though cleaning is provided, students are to keep their rooms tidy to make cleaning easier after check-out and must throw all their rubbish into the large container situated outside the main entrance of the accommodation on a daily basis. Rubbish is not to be left to accumulate indoors as this will attract ants and cockroaches (you might not know them from home, but in a Mediterranean climate they appear always during the summer months). Change of Accommodation shared apartments If a student changes from one accommodation to another accommodation of the same category, an administration fee of 25 will be charged. If a student changes to accommodation of a superior category, the student will also be charged the difference in price. There will be no refund if a student changes to accommodation of an inferior category. The respective hotels policies will apply for students staying at a hotel. Change of Accommodation Host Family Accommodation If a student changes from one host family to another host family, an administration fee of 25 will be charged; the administration fee will also apply if the student changes to any other type of accommodation. If a student changes to accommodation of a superior category, the student will also be charged the difference in price. There will be no refund if a student changes to accommodation of an inferior category. Meals Host Family Accommodation Students staying in host families who have booked breakfast will receive a contintental breakfast including tea or coffee with milk, and an adequate amount of bread or pastry or cereal. Students must respect the meal times established by their family. Students should inform their family about the foods they like and don t like. If the student would like to cook, he/she must agree this with the host family. Inspection of Accommodation Management or staff can enter to check the accommodation whenever they deem it necessary. Pots, pans, plates, cutlery etc. must not be moved from one accommodation to another. When inspecting the accommodation on departure, clients will be charged for missing items even if they are in another accommodation. Posters, photos, postcards, etc. must not be stuck on to the walls; this ist o avoid damaging the plastering a minimum fee of 25 per room will be charged for whitewashing. Students are responsible for missing items of inventory, breakages and damages in their accommodation; therefore, it is in the interest of the students who are sharing accommodation to ensure that any damage caused in their accommodation is reported to management immediately. Keys Every student will be given his / her own room key. Students staying in the shared apartments will be charged 25 formissing or broken keys. In the case of accommodation with host families, if students are given a copy of the house key and this is lost, they will have to pay the full cost involved to replace the door lock. 5.Airport pick-up services The flight information (place, date, hour and flight number) must be confirmed in writing at least one week prior to arrival. Otherwise, the Instituto de Idiomas Ibiza will not be held responsible for picking up the student at the airport and there will be no refund. If the student cancels the airport pick-up service less than one week prior to arrival he/she will lose his/her right to a refund of the cost of said service. In the event of any delay or changes in flight information without previous notification, the Instituto de Idiomas Ibiza will not be held responsible for picking up the student at the airport. LAST MINUTE CHANGES can be made under the emergency number any time up to 2 hours before the scheduled arrival. No change can be made once the driver has set out for the airport. The student, who has booked, should follow the received procedure once the transfer is confirmed. The transfer office is open 24 hours every day of the week, Sundays and holidays included. If the student does not take the transfer previously booked, no compensation will be offered in any case. The emergency number for arrival problems is If you lose your luggage, you should explain your situation to a guard on duty. Then, you should try and look for the Instituto de Idiomas Ibiza driver who will be waiting just outside the luggage reclaim area, and let him know about the problem. This way our staff will assist you with the claim and the transfer is guaranteed! We always do our best! The basis for all arrival information is the Airport Authority AENA. Our staff checks their website or calls them to get flight information. If the flight is delayed, the pickup time is postponed, whether or not you have communicated the incident. However, as mentioned above, it is your responsibility to inform us of any changes of which you are aware, as sometimes AENA cannot offer full and complete information. 6.General Policies Insurance Students should have a comprehensive health, accident and travel insurance policy which would cover them from the enrolment start date until the enrolment end date (coverage for cancellations, loss and theft of baggage and personal belongings, emergency evacuation, and for any other eventuality that may occur should also be included). The School shall in no way be held responsible for any costs incurred as a result of the student having no or insufficient insurance cover. The Instituto de Idiomas Ibiza reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of the student who requires urgent medical attention. Unless liability is legally imposed, the school will not accept any liability in the case of illness, accident, loss, damage or injury to personal effects or property. Safety and Security Although a number of security measures are in place to ensure that the school and accommodation are safe, personal objects are the individual s responsibility. Students are advised to take care of their belongings and never leave them unattended. Students possessions are not covered by the school s insurance policy and the directors, management or staff cannot be held responsible for the theft, loss, or damage to students valuables even while being held for safekeeping. Damages The full cost must be paid by students causing any damage to the school or accommodation, or during any service provided by the Instituto de Idiomas Ibiza or its sub-contractors. In the case of damages caused in shared accommodation, all students in the respective accommodation will be held equally responsible if no single student accepts responsibility. Breakages and damages will be charged as they arise. Queries, Problems and Issues Concerns regarding courses, accommodation, or any other service provided by the Instituto de Idiomas Ibiza or its sub-contractors are to be registered with any member of the management team at the school reception either verbally at the time of occurrence or in writing within 24 hours. Queries, problems or issues cannot be resolved unless this procedure has been followed. No complaints and / or claims for compensation will be accepted by the school if queries, problems or issues are brought to the school s attention after 24 hours of occurrence or after the enrolment end date. Expulsion The Instituto de Idiomas Ibiza expects all its students to be polite and considerate towards staff, families, students and the public in general. The school may, without being held liable in any manner whatsoever, exclude students from any service applied for, if, in the opinion of the directors, management or staff they appear likely to endanger their own health, safety or comfort, or that of other students, or damage the property or reputation of the school, sub contractors or third parties. If a student regularly disregards school and / or accommodation policies and rules, the directors, management or staff reserve the right to expel the student. There will be no refund, and in the event of repatriation, the Instituto de Idiomas Ibiza shall have the right to reclaim any costs incurred. Policies and Rules All students are bound to abide by the policies and rules of the Instituto de Idiomas Ibiza and by the laws governing the country. When a reservation is made by an agent or third party, the person making the booking is responsible to inform the student about the Instituto de Idiomas Ibiza terms, conditions, policies and rules. The school s policies and rules are provided in the Student Manual and other literature supplied and on the Notice Boards. Ignorance of the policies and rules will not be accepted as an excuse for non-compliance and may lead to expulsion of the student from the Instituto de Idiomas Ibiza. Data Protection By submitting their information, students agree to the storage and use of the information by the Instituto de Idiomas Ibiza. All information collected by the school will not be passed on to any other organization or third party and will be stored and processed in accordance with the Data Protection Act of the country. Force Majeure The directors, management or staff cannot be held responsible for failure to comply with any of their obligations if this is due to a situation beyond the school s reasonable control. No compensation will be offered by the Instituto de Idiomas Ibiza. Photography and Filming The Instituto de Idiomas Ibiza may use photographs taken during a student s stay to illustrate its promotional material. If a student wishes that his or her photo should not appear in this material they should write to the school within one month of the photo-shoot. These photos have no commercial or contractual value. The same applies for video footage taken during a student s stay. Supervision The Instituto de Idiomas Ibiza does not provide supervision to students who book an adult course, irrespective of their age. 7. Contracting parties/guarantee The contract is concluded between the contracting party as defined above and the Instituto de Idiomas Ibiza,S.L., Avenida Ignacio Wallis 32, Ibiza, Spain. 8. Applicable law, jurisdiction law exclusively shall be applicable to the present contract. As the courts of Ibiza, Spain which have been set as the place of jurisdiction, expressly waiving their own jurisdiction if it were another. The above General Terms and Conditions shall in no way restrict the general applicable rights of the contractual partner. 19

20 Pere Francés Instituto de Idiomas Ibiza Avenida Ignacio Wallis, Ibiza Islas Baleares - España Instituto de Idiomas Ibiza T F E-10 E-10 ida de la Paz Avenida de la Paz Calle de Aragón Calle de Murcia C-733 Calle de Canarias Calle de Canarias Calle de Vicente Serra i Orvay Calle del Obispo González Abarca Avenida de Isidoro Macabich Calle de Aragón Calle de Extremadura Calle del Obispo Abad i Lasierra Pje Castavi Pje Balafi Calle de Cataluña Calle Bisbe Huix Calle de Madrid Avenida Ignacio Wallis Avenida Bartolomé Roselló Calle de la Vía Púnica Calle de la Vía Romana Avenida de España Avenida de España Avenida de España C-733 Calle de la Vía Romana Calle de Castilla Instituto de Idiomas Ibiza Calle de Calle de Joan Xico C-733 C-731 Avenida Andanes Barcelona-Ibiza Palma de Mallorca Ibiza-Formentera Alicante-Ibiza Valencia-Ibiz e de Navarra Calle de Ramón Muntaner Calle de Al Sabini Calle de Luci Oculaci Valencia-Ibiza Mar Mediterráneo fedele Federación de Escuelas de Español como Lengua Extranjera Bildungsurlaub Alicante-Ibiza

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