Index. In the first person. Our reality: the DIA World. The present: a year of great achievements. The future: unveiling new projects.

Size: px
Start display at page:

Download "Index. In the first person. Our reality: the DIA World. The present: a year of great achievements. The future: unveiling new projects."

Transcription

1

2

3 Index Index In the first person Our reality: the DIA World Committed, Attentive and Positive 08 We are always close to you 10 The Carrefour Group 12 Executive Committee 14 Corporate Structure 16 The present: a year of great achievements Increased sales worldwide 20 More than 1,200 DIA Market and DIA Maxi stores in Spain 20 International transformation to the new formats 21 More than 2,000 franchises in 7 countries 21 A success: 1,000 DIA franchises in Spain 22 New packaging for DIA Brand products 22 Success of the new DIA Brand in different markets 23 Fruit and vegetable, the true protagonists 23 DIA wins an award for its security measures 24 Logistic excellence in the current economic climate 24 Club DIA opens the way in France 25 DIA s new home delivery service 25 The future: Consolidating DIA Market and DIA Maxi 28 The franchise: a key factor in the evolution of the business 30 Behind the DIA Brand s success 34 The new image reaches DIA Brand products 36 Moving forward with the fresh food offer 40 The commitment to efficient, sustainable logistics 44 Club DIA, a world of great advantages 52 DIA, always at the customer s service 54 ANNUAL REPORT 2010 DIA, S.A. 03

4 In the first person I am pleased to present the DIA Group s new Annual Report, a document in which we wish to reflect the main milestones, achievements and projects we worked for during As has become customary over the last few years, I am pleased to present the DIA Group s new Annual Report, a document in which we wish to reflect the main milestones, achievements and projects we worked for, and not without a significant effort, during I feel proud to make you participants in the initiatives undertaken in our company during a year which, as we expected, turned out to be very hard, with weak consumption in the European countries. But we know how to weather the storm, and our solidity and capacity to innovate have proven, once more, that we are here to stay, that we know how to maintain the confidence of our customers, and that they, once more, chose our stores as their trusted supermarket. In 2010, DIA continued offering the most competitive prices in the market without forgetting the need to keep evolving and improving so that a greater number of customers emerge satisfied from our stores. With a commitment to a larger presence of fresh products, we inaugurated the new greengrocer s concept, and we began to update the packaging of our DIA Brand products to adapt to the new image with which we are modernizing the whole company. We similarly continued updating our establishments, converting them to the DIA Market and DIA Maxi formats while, time after time, reviewing whether our assortment is best suited to provide a complete shopping basket with the best quality-price relationship. We have also come closer to the small businessman, backing the entrepreneurial spirit and providing innovative financial support measures for franchisees. And all this has yielded results: we have already transformed 2,116 stores in all the countries in which we have a commercial presence; our gross sales have increased 4.3% worldwide; we have reached 2,000 franchised stores in our network; 1,000 of these franchises are in Spain, where our leadership as a franchiser has been imperturbable for years. In addition, this leadership was recognized and reinforced in 2010 by the Best Franchise award in the retail sector category of the XVth Best Franchise Business Concept awards presented by the Spanish Franchises Today magazine. But these are only some of the projects that we pursued throughout last year. I invite you to become acquainted with these, in addition to the many other initiatives that have made us better and more competitive. Of course, I must not forget to express my gratitude to the over 45,000 people throughout 7 countries who work for the DIA Group, and who, on three different continents, share the illusion and the values of a company that has the satisfaction of its more than 40 million customers as its main mission. I wish to be optimistic about the times to come and trust in the DIA Group s strength to take on all the challenges that the future presents. In the years to come we will continue working on the modernization of our company, on its development in emerging markets, on adapting our brand to new market requirements, on the optimization of our processes and the search for efficiency, without ever forgetting the support for our franchises. Ricardo Currás de Don Pablos General Manager DIA Group 04 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 05

5 Our reality: the DIA World Committed, Attentive and Positive 08 We are always close to you 10 The Carrefour Group 12 Executive Committee 14 Corporate Structure ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 07

6 Our reality: the DIA World Committed, Attentive and Positive Our values unite to promote a positive, committed culture throughout the organization whose ultimate and main objective is the best attention for our customers. The DIA Group s strategic principles are summed up in its mission and values as a means of establishing an acceptable form of conduct for the whole organization, always beginning with the main objective: the commitment to quality and innovation for our customers, the true prescribers of everything we do. Embracing the Carrefour Group values, every one of our employees carries out their work respecting the values that unite and encourage us to compete to become a company that is recognized and appreciated by our customers, ensuring that our activities in each and every area of the organization s structure are oriented towards the consumers complete satisfaction so that they choose us as their trusted store. However, all of this is without forgetting that these common values should, at the same time, contribute to giving the necessary answers to all the factors related to our activity. Taking our values as a starting point (Committed, Attentive and Positive) our mission is also to respond to society s new demands, minimizing the environmental impact of our activity and developing the same on social criteria as a fundamental part of our responsibility. Every one of our employees carries out their work respecting the values that unite and encourage us to compete to become a company that is recognized and appreciated by our customers Irene Sánchez, baker. DIA Market Puerto de Santa María, Cádiz. Mission To offer consumers solutions to their nutritional and consumer product requirements, with a commitment to quality and price which is unique in the market, and also to satisfy our employees, suppliers and shareholders, as well as the society in which we carry out our activity. Values DIA, Quality and Price, always We are Committed, this is our strength and our valour: Being committed means putting all our energy into serving our customers, offering them our wide range of quality products at a competitive price. We are Attentive, this is our strength and our valour: We must be attentive. Being attentive is being eager to please our customers with the products and services that we offer them, and always being close to them. We are Positive, this is our strength and our valour: Being positive implies recovering optimism, being constructive, overcoming difficulties and always being open to change. 08 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 09

7 Our reality: the DIA World We are always close to you With more than 6,000 stores and over 45,000 employees in the 7 countries where the company is present, DIA is currently one of the main supermarket chains in the world. The group is working so that it is day by day closer to its customers in all the different markets in which it operates, and that it continues to grow and gain market share, showing itself to be a strong, secure company. France Activity commenced: stores. 176 franchises. Banners: ED and DIA. 8,403 employees. 9 logistic platforms. Turnover in 2010: 2,736 million Euros. Activity commenced: stores. 327 franchises. Banners: DIA and DIA Market. 3,502 employees. 3 logistic platforms. Turnover in 2010: 416 million Euros. As an energetic company in constant movement, and after more than 30 years solid growth, the DIA Group today is a consolidated chain that offers its customers a store network that is spread throughout 7 countries on 3 continents. Activity commenced: stores. 186 franchises. Banners: Minipreço. 4,003 employees. 3 logistic platforms. Turnover in 2010: 917 million Euros. Portugal Turkey Activity commenced: stores. 149 franchises. Banners: DIA and DIA Market. 5,770 employees. 3 logistic platforms. Turnover in 2010: 1,107 million Euros. Brazil Spain Activity commenced: ,766 stores. 1,005 franchises. Banners: DIA, DIA Market and DIA Maxi. More than 19,000 employees. 18 logistic platforms. Turnover in 2010: 4,469 million Euros. China Activity commenced: stores. 85 franchises. Banners: DIA, DIA Market and DIA Maxi. 3,704 employees. 4 logistic platforms. Turnover in 2010: 698 million Euros. Argentina Activity commenced: stores. 142 franchises. Banners: DIA (Asian Discount) and DIA Market. 3,200 employees. 2 logistic platforms. Turnover in 2010: 188 million Euros. 10 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 11

8 Our reality: the DIA World Carrefour Group: Worldwide In fifty years, Carrefour has become a worldwide leader in the distribution sector. It is the second distributor in the world and the first distribution group in Europe, and today principally operates 4 store formats: hypermarkets, supermarkets, the discount format and neighbourhood stores. The Carrefour Group currently has more than 15,900 establishments including own-stores and franchises. An international distributor 33 countries leader in A pioneer on its arrival in countries such as Brazil (1975) and China (1995), Carrefour currently operates in four large markets: France, its original market, Europe, Latin America and Asia. distribution With more than 15,900 stores and over 472,000 employees, the company is the second distributor in the world and the first distribution group in Europe. Present in 33 countries, in 2010 Carrefour obtained more than 58% of its turnover outside France. The discount format represents almost 11% of the Carrefour Group s sales. In 2010, the company obtained a turnover of 101,018 million. Its ambition: to become the preferred store Carrefour has an ambition which is, at the same time, simple and strong; the ambition to establish itself as the consumer s preferred store wherever the Group is present. To become the establishment that knows its customers, which anticipates their wishes and inspires confidence in the quality of its products, its prices, and its commitment to responsibility. In short, the establishment in which a better quality of life can be enjoyed every day. centres and rural areas in the markets where the company operates. With more than 4,500 neighbourhood stores, Carrefour boosts the local economy and the social obligations in the heart of local communities and villages. In addition, it works on economic development through its business initiatives, promoting the creation of local employment and purchasing from local suppliers. In fact, almost 90% of the company s employees in each case come from their local area. The strategy of purchasing from the Group s suppliers also follows this approach. Thus, the purchase of fresh products from local producers, such as in France or China, similarly contributes to economic dynamization in the territories in which the company is present. Three values unite Carrefour s employees Committed /Attentive / Positive Stores for all lifestyles Hypermarket. Supermarket. The discount format. Neighbourhood stores. As a result, the almost 472,000 employees who make up the company unite throughout the world to attain this ambition. Their greatest reward? To see their customers return to the Carrefour Group s stores. Nº 2 worldwide The Carrefour Group trademarks, their true potential Every year, Carrefour Group stores attract more than 100 million customers who generate almost 3 thousand million operations at the checkouts. The Carrefour trademark is appreciated in all its products, in its banners and in its services throughout the world. In the eyes of everyone it is, without doubt, a strong trademark but also a sign of innovation and the differentiation for those that continually work for the company. A player in local economic development The Group s stores are, independent of their locality, places that help to revitalize and energize the urban 12 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 13

9 Our reality: the DIA World Executive Committee Ricardo Currás de Don Pablos General Manager DIA Group Diego Cavestany de Dalmases Executive Director Operations DIA Spain Antonio Coto Gutiérrez Executive Director DIA America and DIA Group Partnerships 4 Juan Cubillo Jordán de Urríes Business and Merchandize Director DIA Group 5 Francisco Javier La Calle Villalón Executive Director DIA Portugal, Turkey and China 6 Bruno Pertriaux Executive Director DIA France ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 15

10 Our reality: the DIA World Corporate Structure Carrefour S.A. NORFIN HOLDER, S.L. DIA, S.A.U. DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. (100% NORFIN HOLDER, S.L.: head of the Group in Spain) FINANDIA, E.F.C, S.A.U. 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. TWINS ALIMENTACIÓN, S.A. 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. PE-TRA, SERVICIOS A LA DISTRIBUCIÓN, S.L.U. 100% TWINS ALIMENTACIÓN, S.A.U. DIASA DIA SABANCI SUPERMARKETLERI TICARET, A.S. 59,93% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. 40% HACI ÖMER SABANCI HOLDING ANONIM AS 0,02% CARREFOUR NEDERLAND BV 0, 02% CRFP 10 0,02% CARREFOUR SA 0, 02 CRFP 11 DIA TIANTIAN (SHANGHAI) MANAGEMENT CONSULTING SERVICE CO. LTD. DIA ARGENTINA, S.A. DIA PORTUGAL SUPERMERCADOS, SOCIEDADE UNIPESSOAL LDA FINANDIA, E.F.C., S.A.U SHANGHAI DIA RETAIL CO. LTD. DIA BRASIL, S.L. DIASA DIA SABANCI SUPERMARKETLERI TICARET, AS PE-TRA SERVICIOS A LA DISTRIBUCION, S.L.U. TWINS ALIMENTACION, S.A.U. S.A.S. ED 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. DIA PORTUGAL SUPERMERCADOS, SOCIEDADE UNIPESSOAL LDA. 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. BEIJING DIA COMMERCIAL CO. LTD. S.A.S. ED FRED 1 (THEIX) SAS GAP DISCOUNT SAS ST BONNET DISCOUNT SAINTE ANNE DEVENOS DISTRIBUTIONS SOLERDIS SARL PHOENIX CALLIAN DISTRIBUTION LDA NARBODIS SAS INMOBILIER ERTECO SAS ED FRANCHISE DIA BRASIL S.L. 99,99% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. 0,001% DIA ARGENTINA, S.A. DIA ARGENTINA, S.A. 99,9999% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. 0,0001% ANTONIO COTO GUTIÉRREZ DIALOMBARD EUROPA DISCOUNT SUD OUEST SNC PLERIDIA NORMANDIS DESCHA SARL SHIVA SARL PODIS 105 SARL MARAUSSAN DISTRIBUTION VOIRON DISTRIBUTION DIAMONT SARL JALADIS SAS PROVED SODEXED CAMPUS DIA DIA TIANTIAN (SHANGHAI) MANAGEMENT CONSULTING SERVICE CO, LTD. 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. SHANGAI DIA RETAIL CO, LTD. 100% DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. BEIJING DIA COMMERCIAL CO., LTD 100 % DISTRIBUIDORA INTERNACIONAL DE ALIMENTACIÓN, S.A. 16 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 17

11 The present: a year of great achievements Increased sales worldwide 20 More than 1,200 DIA Market and DIA Maxi stores in Spain 20 International transformation to the new formats 21 More than 2,000 franchises in 7 countries 21 A success: 1,000 DIA franchises in Spain 22 New packaging for DIA Brand products 22 Success of the new DIA Brand in different markets 23 Fruit and vegetables, the true protagonists 23 DIA wins an award for its security measures 24 Logistic excellence in the current economic climate 24 Club DIA opens the way in France 25 DIA s new home delivery service ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 19

12 The present: a year of great achievements Increased sales worldwide More than 1,200 DIA Market and DIA Maxi stores in Spain International transformation to the new formats More than 2,000 franchises in 7 countries Despite the economic climate and the difficult situation which many markets are experiencing worldwide, DIA has retained the confidence of its customers who, in a difficult environment, have once again continued choosing the company s stores as their trusted supermarket. The fact is DIA has continued to offer the most competitive prices in the market. During the last financial year, the company s combined gross sales totalled 10,531 million Euros in all the countries where it is present which means, by comparable countries, the turnover grew by 4.3% (it must be remembered that DIA left Greece last year) with respect to The ease and rapidity of adapting to changes once again in 2010 became one of DIA s main assets. Thanks to this commitment to investing in the modernization and dynamization of its store network in Spain, the company closed the year with 1,273 stores operating under these new formats, a number which means that more than 70% of all DIA s own stores in Spain have already been converted. In addition, it is worth emphasizing that the company also transferred this effort to its own network of franchised stores, closing the year with more than 350 franchises transformed to the DIA Market model. Given the progressive and, overall, consolidated implantation of the new formats in Spain, in 2010 DIA continued working and carrying out major investments in the process of modernizing and transforming its store network throughout the world to the new DIA Market and DIA Maxi formats. As a consequence of this important impulse towards the process of modernization of DIA stores, which has allowed the company to adapt itself to all the markets in which it is present, DIA closed last year with a total of 2,116 stores transformed in all the countries in which it has a commercial presence, which means that more than half of the own-store network that DIA operates throughout the world have already been converted. In November 2010 in the DIA Group s Headquarters in Madrid, Spain, the company s General Manager announced a significant international milestone for the Group: the opening of the 2,000th franchise in the world, a store situated in Izmir, Turkey (Soke Merkez). However, this store is only one of the 2,070 franchised establishments with which the company closed last year. This number of stores currently makes up a network which extends across 7 countries and positions DIA as the third largest franchiser in its sector in Europe (Source: Ranking Franchise Europe Food sector: Supermarkets & Convenience). 20 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 21

13 The present: a year of great achievements A success: 1,000 DIA franchises in Spain New packaging for DIA Brand products Success of the new DIA Brand in different markets Fruit and vegetables, the true protagonists Coinciding with the announcement of the 2,000th franchise in the world, the company opened the 1,000th store in Spain, a DIA Market franchise located in Puebla de Guzmán (Huelva). Furthermore, following this momentous opening the company continued this rate of growth to close the year with a total of 1,005 franchised stores in Spain, a fact which establishes DIA as the leading franchiser in its home country. As a result of this notable expansion in DIA franchising in Spain and the rest of the world, the company received the Best Franchise award in the retail sector category of the XVth Best Franchise Business Concepts Awards organized by the Spanish Franchises Today magazine, a reference publication for the sector. Framed within the process of continuous renewal and modernization being carried out by the DIA group, the company took another step and, in 2010, began revising the packaging of all DIA Brand products. As a result, with effect from mid-2010, DIA Brand products have been progressively reclothed with new, colourful, more modern and innovative packaging which, in turn, seeks to offer customers a simple, clearer, more transparent image of all the products. At the close of 2010, DIA s customers in all the company s stores throughout the world were already able to find a total of 2,424 DIA Brand references in the new packaging. The DIA Brand is one of the company s strategic pillars and, as could not be otherwise, during 2010 it continued to be treated as a priority in all the countries in which DIA is present. During 2010, the DIA Group continued to innovate and widen its offer with new products to satisfy its customers and cover the tastes and necessities of the consumer. With a three-way action (widening the offer, innovation in the assortment and improving the quality), combining all the countries in which it has a commercial presence, the company achieved DIA Brand product sales valued at more than 5,000 million Euros*. * All DIA Brand references excluding National Brands. Continuing the tendency of the last few years, in 2010 DIA continued firm in its commitment to promote and improve the offer of fresh food products in its stores and, last year, with special relevance to improvements in the Fruit and Vegetables offer. Within the plans developed by the company in this area last year, DIA Spain worked on a new project to redesign the structure of the fruit and vegetables sections in DIA Market stores. This project, which involves implicit improvements, such as the commitment to a much bigger section, better display of products, a considerably wider assortment and an increase in promotional activities was, by the end of the year, already implanted in 32 stores. 22 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 23

14 The present: a year of great achievements DIA wins an award for its security measures Logistic excellence in the current economic climate Club DIA opens the way in France DIA s home delivery service In addition to the activities that the DIA group carries out in its daily endeavours to improve the various services provided in its stores, the company is also conscious of the necessity to offer both its customers and employees the confidence to be able to count on a safe environment in which to carry out their work or do their shopping. For this, the company s security teams actively work to install the best solutions with respect to security in all the company s establishments and workplaces. As a result of these efforts, the company won an award in the Innovative Project of the Year category of the IVth ADT Club Retail 2010 Awards for the promotion and implantation of new technologies and contributing integrated security solutions. In the DIA Group s continuous search for operational excellence, 2010 was characterized by the development and consolidation of distinct projects which have allowed DIA s logistic operations to evolve towards more agile and efficient processes. The use of more efficient technologies has meant a significant reduction in the company s logistic costs. A strategy which, in addition, has been complimented by the ever present commitment to form teams with a high level of quality and service. New technologies, optimization of costs, reengineering of processes and a greater level of service, all of which have resulted in better quality, both in products and services, which the company offers in its stores every day. Since May 2010, the company has offered its customers in France the opportunity of joining Club DIA to enjoy its innumerable advantages. Supported by an insuperable launch promotion - more than 250 articles with the most advantageous prices for new customers joining the club - last year the company initiated its loyalty program in all its ED and DIA stores operating in the French market. At the close of 2010, and as a result of the successful implantation of the system in all DIA s establishments in France, the company had already issued more than 2.5 million cards with almost 13 million coupons per month being distributed to the customers in this country. Another innovation within the improvements that the company is implanting in its establishments to provide a shopping environment which is every day more comfortable and adapted to the necessities of today s consumers, was the 2010 launch of the Home Delivery Service. At the close of 2010, the company already had 74 DIA Market and DIA Maxi stores offering this new service to their customers. This service is available by request (subject to a minimum purchase of 40 Euros) and, for a fee of 3 Euros, customers can have their shopping delivered to their homes. 24 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 25

15 Capítulo: Capítulo The future: Ut wisi enin ad minim Ut wisi enin ad minim Consolidating DIA Market and DIA Maxi 28 The franchise: a key factor in the evolution of the business 30 Behind the DIA Brand s success 34 The new image reaches DIA Brand products 36 Moving forward with the fresh food offer 40 The commitment to efficient, sustainable logistics 44 Club DIA, a world of great advantages 52 DIA, always at the customer s service 54 Ut wisi enin ad minim. Quis nostrud ad nostris pro amat Ut wisi enin ad minim. Quis nostrud ad nostris pro amat. Sed aliquo ut nisi alter ego qid propter anno et cetera. Ullam venit cum permissio, alter ego cum frater et familias. Vel illum dolore eu feugiat nulla facilitis ad vero eros. Mimimum veniami ex ea con dolor nisi ut aliquip. Consequat Duis autem vel eum iruire dolor in endrerit. 26 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 27

16 The future: Consolidating DIA Market and DIA Maxi Implantation of the DIA Market and DIA Maxi store models has once again been a clear example of the capacity to adapt to market requirements that DIA has demonstrated during the last few years. In 1979, DIA premiered in the Spanish market with its first store, located in Madrid, offered consumers a concept which was pioneering and innovative in Spain: the discount format. However, more than 30 years have now passed, and the company, which has always wished to offer its customers an innovative concept adapted to their necessities, has also known how to adapt itself to the evolution that has occurred over the years and has grown with the consumers themselves, consumers who now demand concepts and services which are totally different to the stores of those times. Retaining this original simplicity, which led to constant immersion in a process of renewal and innovation, two years ago the company initiated one of the most important projects in its history: the transformation of the entire DIA store network to the new DIA Market and DIA Maxi formats. Thanks to the ease and rapidity of adapting to change acquired over the last three decades, implantation of the DIA Market and DIA Maxi store models has once again been a clear example of the capacity to adapt to market requirements that DIA has demonstrated during the last few years. At the end of 2010, the company had already transformed a total of 2,116 stores in the countries where it has a commercial presence, which means more than half of the own-store network that DIA operates in the world. Noelia Pérez, Noelia Hurtado and Ana Belén Rodríguez. DIA MAXI. Avilés, Asturias. Although the implantation of these formats is more significant in Spain, where this project was initiated and where DIA already operates 1,273 stores under these new formats (744 DIA Market and 529 DIA Maxi stores), these models are also being exported at a vertiginous rate to the other countries in which the Group is present thanks to the company s great commitment to modernizing and energizing its store network worldwide. A new store concept The new DIA stores respond to a more up-to-date vision of the modern consumer s tastes and preferences. For this, these formats seek to offer customers pleasanter surroundings where they can do their shopping, offering a renewed image which, at the same time, reinforces the modernity of the commercial offer. DIA Market: Neighbourhood format Based on practical stores that are well sited in towns and cities, the neighbourhood store format allows consumers to find one of the company s establishments close to their home. It is the initial format with which DIA established itself in all the countries (the classic store or urban store ) and located in town or city centres with a sales area of approximately 500m 2. However, from the beginning right up to the present day, progress has always been important with emphasis on the inclusion of fresh food products and evolution of the assortment, and always focused towards simply and economically fulfilling the customer s basic requirements. DIA Maxi: Attraction format A concept located on the outskirts of towns and cities with car parking facilities so that customers can drive to the store. A comfortable, extensive store with a wide range of fresh food products at very competitive prices to satisfy all the customer s shopping requirements. International Expansion The development of both types has always been adapted to the characteristics and requirements of each country. Thus cases such as China can be highlighted where, in 2010, the company continued modernizing the Asian Discount model and had already opened the first 20 DIA Market stores, establishments with a new, more attractive design, with a wider assortment and a greater offer of fresh food products. Other notable cases are Portugal which, in 2010, transformed 38 of its Minipreço stores to the new Market concept; Turkey, which renewed the format of 33 of its establishments and increased sales by up to 20%, and France, which having inaugurated the DIA Market concept, closed last year with 47 establishments operating with this format. 28 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 29

17 The future: The franchise: a key factor in the evolution of the business In a financially difficult climate, DIA has made a commitment to franchising as a formula to generate self-employment, helping the franchisee to run their business with all the guarantees and security of a trusted banner. In all the countries, DIA closed 2010 with a turnover to franchisees in excess of 1,700 million Euros Surpassing 2,000 franchises worldwide In 2010, DIA exceeded two significant numbers: the 2,000th franchise in the world, and the 1,000th in Spain. The first milestone was reached on 13th October with the franchise opening in the Turkish locality of Izmir (Soke Merkez). The second took place with the inauguration in Puebla de Guzmán, in the province of Huelva. The franchise network has maintained a high annual expansion rate, exceeding 114 net stores incorporated in 2008, and 292 in 2009, to 447 net stores incorporated in In this way, DIA s franchise network grew by 18% with respect to the previous year, reaching 2,070 stores by the end of the year. By countries, one of the most significant cases was France, where DIA practically doubled its franchised store network, reaching 176 franchises, when at the end of the previous year it had just 93. Also worthy of mention is the case of Turkey, a market in which DIA has passed from operating with 238 franchises, to closing the year with 327, which means an increase of almost 40% in its franchise network. In Spain, DIA closed the year with 1,005 franchises. In the remaining countries, the situation was equally positive, reaching 186 franchises in Portugal, 85 in Argentina, 149 in Brazil and 142 in China, with very significant net growth. DIA s net turnover to franchisees in 2010 experienced a growth of more than 38%, highlighting the growth of 163% experienced by China, 159% by Brazil, 102% by Argentina, 50% by France, and Turkey which experienced a growth of 39%. The association between DIA and the franchisee is a close relationship in which the company provides continuous counselling services for the franchisee 30 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 31

18 The future: Hand-in-hand with the franchisees The association between DIA and the franchisee is a close relationship in which the company provides continuous counselling services for the franchisee, while the franchisees in turn bring DIA the shopping experience of customers in common, sharing ideas and impressions about the evolution of the business and proposing possible joint development action plans. For this purpose, in 2010 DIA paid special attention to relationships with franchisees, instigating various systems to reinforce these relationships through carrying out surveys, individual interviews, focus groups, etc. However, without doubt, the Franchise Web, an Intranet exclusively for use by franchisees which provides them with a means to contact the company directly, is the tool which has helped to make communications between DIA and its franchisees much more fluid. In this respect, Portugal deserves a special mention as it is especially proactive in the use and optimization of this tool. Without doubt, DIA s internal teams, for the most part formed by supervisors who, from the regional or national franchise centres, offer the franchisee continuous support, constitute an asset for DIA in its relationships with franchisees. In fact, the figure of the supervisor attains special importance through accompanying the franchisee and assisting them with the support that DIA provides for the development of their business. In Francia a significant effort is being made towards the gradual transition of ED stores to the DIA banner It is appropriate to highlight that individual activities have been undertaken in Brazil and Argentina to revitalize sales in some franchises, actions which, through a review of the commercial model applied and according to analyses jointly undertaken by the franchisees and DIA teams, achieving notable increases in sales and customer inflows. Another aspect of utmost importance last year was the modernization of a large part of the DIA franchise, a task that will continue during 2011, and which will continue its firm commitment to the DIA Market and DIA Maxi models. In this respect, it is emphasized that, in Spain, more than 350 franchises have adhered to the DIA Market model, making an investment which, in the short-term, is compensated for by a significant increase in sales and influx of customers. Similarly, in France a significant effort is being made towards the gradual transition of ED stores to the DIA banner, to which own-stores are also being transformed with excellent results. Similarly, in China work is continuing and a study is being undertaken into opening larger franchises in line with that occurring in the new own-store models. The significant efforts with respect to financial support given to franchises in 2009, both for the opening of new stores and for refurbishments or extensions to already existing ones, were continued during last year. As a result, these measures are allowing a large number of entrepreneurs to have the opportunity of running their own business with all the guarantees offered by a company such as the DIA Group. Specifically, in Argentina, one of the fundamental points to boost the strong growth experienced by this commercial model was the turnkey project, an initiative through which DIA offers the franchisee all the support with respect to searching for suitable premises, recommending the equipment as well as other distinct aspects right up to the opening of the store which, added to the continually improved financial support measures, greatly simplifies the business start-up procedure. In Turkey, it is fitting to highlight the opening of the country s first 3 franchises managed by ex-dia employees, who received the company s help to transform them into entrepreneurs. This measure, which is exclusively reserved for employees with a certain length of service and a high level of commitment and performance, is having extremely positive results as, without doubt, nobody knows DIA stores as well as the company s own ex-employees. This same idea is already being tried with success in other countries such as Spain and France. Raquel Sabaté and Vanesa Berenguer. Store Supervisor and Sales Chief. Barcelona. In addition, work has continued in Spain on the implantation of the new Cada DIA franchise format, a commercial model which is aimed towards small population centres, offering a system which is more open with respect to the business opportunities imposed by the population density. DIA closed last year with 32 Cada DIA franchises. Supervision Meeting. Logistic Platform. Puerto de Santa María, Cádiz. DIA Group, awarded Leading Retail Franchiser The company was awarded the Best Franchiser Award in the retail sector of the XV th edition of the Best Franchise Business Concept Awards organized by the Franchises Today magazine, one of the principal publications in the sector in Spain Franchisee training is another aspect in which DIA has focused its efforts. During 2010 the company worked on revising and improving the training process while, at the same time, centralizing its efforts on adapting the duration of the training to the franchisees real necessities. 32 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 33

19 The future: Behind the success of the DIA Brand Currently, DIA supermarkets in Spain, as well as in the majority of the countries, count on more than 2,000 DIA Brand references, which is approximately 50% of the complete product assortment that can be found in the company s stores. In Spain, the DIA Brand is produced by almost 400 Spanish suppliers The assortment which the DIA Brand offers in all the company s store chain is one of the key aspects of the success of the offer to customers. Conscious of this, the company has continued to bestow maximum priority with respect to all matters related to its own brand and, last year, worked towards improving and increasing the said assortment. Similarly, as another means of strengthening the DIA Brand, the company has begun the process of renewing its packaging to make it more attractive and recognizable. The aim is to create an assortment which will satisfy the demands of consumers in all the markets where DIA is present and also maintain DIA s identifying signs: an unbeatable quality-price relation. The evolution of the offer, innovation in the assortment and the quality of the products are the bases of the company s commercial philosophy. Therefore, in Spain, as well as in all the other countries, DIA has maintained a policy of constant innovation and renewal of the products offered on the shelves. Cases, such as in Spain, where nearly 200 new references have been introduced, Portugal, with more than 60 new products, or Argentina, where 75 new references have been added, have allowed the company to continue it commitment to its own brand which, in 2010, achieved sales of more than 5,000 million Euros* in all the countries where DIA has a commercial presence. Sales of DIA Brand products throughout the world accounted for 53%** of the entire Group s sales during * All MDD references with the exception of National Brands. ** Mass market products. Thro roughout the world, the DIA Grou oup turn rnover amounts to more th an for th e production of DIA Bran d prod uc ts. Of the hese, 85% are loca l su ppli lier s with thin each of the markets in which the company operates 34 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 35

20 The future: The new image reaches the products Since mid-2010, the company s own-brand products have been progressively re-clothed in new, more colourful, modern, innovative packaging. In 2008, the company initiated a process to change and update the entire DIA banner which, among different organizational applications, and as a first, fundamental step in the country s modernization, became especially manifest in an intense undertaking to transform the traditional DIA Store formats to the new DIA Market and DIA Maxi models. In this global renewal, the new DIA image brings consumers modernity and freshness, at the same time as presenting an appearance which is more in line with their current expectations. However, this process of change also included the revision of all DIA Brand product packaging. And since mid-2010, the company s own-brand products have been progressively re-clothed in new, more colourful, modern, innovative packaging. On 31 st December 2010, a total of 2,424 DIA Brand references in all the DIA Group countries had been updated with new Packaging Cartography. This relooking, added to the innovation in own-products, means that the DIA Brand has been comprehensively reinforced and enlarged. Comprehensive DIA Brand energizing The new packaging has been carefully worked on to: Energize the brand image Increase the quality of the product Invigorate product shelving with appealing images Provide the consumer with the expected amount of information with respect to the origins of the product, content, nutritional values, suggested use, etc. The revision of the DIA Brand packaging goes further than a simple relooking, and is considered to be energizing the brand in all its aspects. It was necessary to adapt the presentation of the brand to the quality of the products as well as make them highly visible and easily recognisable on the shelves. For this reason, aspects such as the position and form of the logo, the visibility of the trademark, coherence with the store appearance, and another very important element which responds to customers demands: the quality of the information offered to the consumer. On 31 st December 2010, a total of 2,424 DIA Brand references in all the DIA Group countries had been updated with new Packaging Cartography 36 ANNUAL REPORT 2010 DIA, S.A. ANNUAL REPORT 2010 DIA, S.A. 37

MARIANNE BRUCY, INTERNATIONAL & BUSINESS DEVELOPMENT DIRECTOR AT SHOWROOMPRIVE: WE CREATE CAMPAIGNS THAT RESPOND TO BRANDS' NEEDS

MARIANNE BRUCY, INTERNATIONAL & BUSINESS DEVELOPMENT DIRECTOR AT SHOWROOMPRIVE: WE CREATE CAMPAIGNS THAT RESPOND TO BRANDS' NEEDS emarket Services makes it easier to use emarkets for international business MARIANNE BRUCY, INTERNATIONAL & BUSINESS DEVELOPMENT DIRECTOR AT SHOWROOMPRIVE: WE CREATE CAMPAIGNS THAT RESPOND TO BRANDS' NEEDS

More information

Pressto Enterprises S.L.U. Internacional

Pressto Enterprises S.L.U. Internacional Pressto Enterprises S.L.U Internacional You are invited to learn about a true business opportunity Franchise Entry Proposal Master Franchise system acquiring a Master Franchise What is Pressto? What is

More information

Ricardo Currás. CEO DIA Group

Ricardo Currás. CEO DIA Group Ricardo Currás CEO DIA Group Agenda Schedule Content Speaker 8:30-10:10 1st SECTION: EFFICIENCY AND FRANCHISE; KEYS FOR SUCCESS IN «PROXIMITY» STORES Welcome and introduction Ricardo Currás, CEO Being

More information

Europe: Growth of +7.8% in Recurring Operating Income France: New half of improved profitability

Europe: Growth of +7.8% in Recurring Operating Income France: New half of improved profitability 2014 FIRST HALF RESULTS: CONTINUED GROWTH Organic sales growth of 4.3% Increase in Recurring Operating Income of +13.8% Strong increase in adjusted net income, Group share of +16.7% Strong profit growth

More information

Customer intimacy in the baking industry

Customer intimacy in the baking industry 14 Customer intimacy in the baking industry CSM, WORLDWIDE LEADING SUPPLIER OF BAKERY INGREDIENTS, HAS LAUNCHED A STRUCTURAL CHANGE TO ITS EUROPEAN ORGANIZATION. GERARD HOETMER (51), CEO OF CSM TALKED

More information

Welcome to Boulangerie de France.

Welcome to Boulangerie de France. Welcome to Boulangerie de France. In 2005, we turned our dream into a reality and Boulangerie de France opened for business in Australia! Our customers love us and our Franchisees are our biggest brand

More information

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group 2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services

More information

emarket Services make it easier to use emarketplaces for international business

emarket Services make it easier to use emarketplaces for international business emarket Services make it easier to use emarketplaces for international business ERNESTO GRAEFENHAIN DE CODES, CO-FOUNDER AND BUSINESS DEVELOPMENT DIRECTOR OF SHIPIUS: WE OFFER AN INTEGRATED SHIPPING SERVICE

More information

EXCELLENT Q3 2015 SALES: CONTINUED MOMENTUM Organic sales up +4.2% in Q3 and +3.4% for the first nine months of 2015

EXCELLENT Q3 2015 SALES: CONTINUED MOMENTUM Organic sales up +4.2% in Q3 and +3.4% for the first nine months of 2015 EXCELLENT Q3 2015 SALES: CONTINUED MOMENTUM Organic sales up +4.2% in Q3 and +3.4% for the first nine months of 2015 2015 third quarter sales: 21.5bn, +4.1% ex petrol and +4.2% on an organic basis o France:

More information

Essential Guide for Business Plan Creation Basic 12 step guide for executing a successful Business Plan

Essential Guide for Business Plan Creation Basic 12 step guide for executing a successful Business Plan Essential Guide for Business Plan Creation Basic 12 step guide for executing a successful Business Plan EBP Business Plan Designer Written by Matthew Parfitt EBP International Sales Executive The Essential

More information

Introduction to franchise models in food retail

Introduction to franchise models in food retail Introduction to franchise models in food retail Retail franchising definition Franchising Franchising is a management model based on an agreement between a franchisor and a franchisee by which the latter

More information

Innovation Differentiates German Retail Giant Across all Business Divisions

Innovation Differentiates German Retail Giant Across all Business Divisions Innovation Differentiates German Retail Giant Across all Business Divisions Executive Summary CUSTOMER NAME INDUSTRY Retail Business Challenges Continue international expansion into Eastern Europe, China,

More information

Build your fortune with us.

Build your fortune with us. Build your fortune with us. Franchise Information Pack Welcome. Thank you for downloading our franchise information pack, and considering the Wokinabox brand. Wokinabox is synonymous with great-tasting

More information

Build your fortune with us.

Build your fortune with us. Build your fortune with us. Franchise Information Pack Welcome. Thank you for downloading our franchise information pack, and considering the Wokinabox brand. Wokinabox is synonymous with great-tasting

More information

With a turnover approaching 100 million (inclusive of VAT), the chain records growth figures of +12% (compared with 2011).

With a turnover approaching 100 million (inclusive of VAT), the chain records growth figures of +12% (compared with 2011). History Group history Originally created by a professional butcher, there are now over 2000 franchise holders and employees who share their passion every day for La Boucherie. 1987 1996 1997 1999 Creation

More information

2012 Annual Report. Executive summary

2012 Annual Report. Executive summary 2012 Annual Report Executive summary 06 01 DIA at a glance Page 03 02 Letters Page 09 03 Our values Page 15 04 Business model Page 19 05 Corporate governance DIA in 2012 Page 37 Page 43 This document

More information

Distribuidora Internacional de Alimentación, S.A. and subsidiaries. Consolidated Annual Accounts 31 December 2012. Consolidated directors report 2012

Distribuidora Internacional de Alimentación, S.A. and subsidiaries. Consolidated Annual Accounts 31 December 2012. Consolidated directors report 2012 Distribuidora Internacional de Alimentación, S.A. and subsidiaries Consolidated Annual Accounts 31 December 2012 Consolidated directors report 2012 (With Auditors Report Thereon) (Free translation from

More information

Transforming Carrefour to create value. Lars Olofsson, CEO

Transforming Carrefour to create value. Lars Olofsson, CEO Transforming Carrefour to create value Lars Olofsson, CEO 1 Agenda Transforming Carrefour to create value 1. Our plan to transform Carrefour 2. Delivering on our strategy 3. On track to achieve our 2012

More information

PRESS RELEASE. Loyal customers grew by 1.2 million, to 13.8 million, and digitally active customers by 2.5 million, to 16.6 million.

PRESS RELEASE. Loyal customers grew by 1.2 million, to 13.8 million, and digitally active customers by 2.5 million, to 16.6 million. 2015 RESULTS Banco Santander delivers on its targets and earns EUR 5.966 million (+3%), with strong underlying performance of 13% based on increasing customer satisfaction and loyalty PRESS RELEASE In

More information

INDUSTRY METRICS. Members of the food supply chain have. Eye on Economics: Do the Math. Private labels add up ROBERTA COOK, PH.D. Sharing Information

INDUSTRY METRICS. Members of the food supply chain have. Eye on Economics: Do the Math. Private labels add up ROBERTA COOK, PH.D. Sharing Information BY ROBERTA COOK, PH.D. Eye on Economics: Private labels add up Members of the food supply chain have competed in one of the toughest economic downturns in decades. Restaurants lost sales as did many fast

More information

Because success needs strong partners

Because success needs strong partners Because success needs strong partners Optima facility Innovative Outsourcing Solutions In the current economic environment, companies are reaching out for new responses in their constant search for competitiveness

More information

Organic farming : key advantages to be encouraged

Organic farming : key advantages to be encouraged Stéphane Le Foll Minister of Agriculture, Agrifood and Forestry. Organic farming : key advantages to be encouraged «Organic farming and its products represent a dynamic and buoyant sector of the economy,

More information

Company Profile 2016

Company Profile 2016 Company Profile 2016 Offices in Spain, Portugal, Italy, Malta, Andorra, Morocco, Greece, France, Croatia, Netherlands, Mexico, Romania, Cyprus Summary 4 5 6 7 8 9 10 11 12 13 14 15 16 17 19 Chronology

More information

Competitive Assessment of the Spanish Food Supply Chain

Competitive Assessment of the Spanish Food Supply Chain Competitive Assessment of the Spanish Food Supply Chain José Antonio García Juan Delgado The Brattle Group, Ltd. Sucursal en España Torre Europa Paseo de la Castellana 95, Planta 15 28046 Madrid, Spain

More information

Casino Hypermarkets and Supermarkets. nalyst. Focus on the new organisation. A.Lucas

Casino Hypermarkets and Supermarkets. nalyst. Focus on the new organisation. A.Lucas Casino Hypermarkets and Supermarkets Focus on the new organisation A.Lucas 1 Outline Overview Objectives of the new organisation Strategic priorities for hypermarkets & supermarkets 2 A market environment

More information

Full Year 2012 Results. Madrid, February 28 th, 2013

Full Year 2012 Results. Madrid, February 28 th, 2013 Full Year 2012 Results Madrid, February 28 th, 2013 Our progress in 2012 1. A new company identity and mission 2. A fully integrated organization 3. A strong plan going forward 4. Solid business and financial

More information

Retail and Consumer Products Your Customers Want a Consistent In-Store Experience

Retail and Consumer Products Your Customers Want a Consistent In-Store Experience Retail and Consumer Products Your Customers Want a Consistent In-Store Experience Improving store-level operations, while often not top of mind for senior executives in retailing, yields a very high return

More information

1.1 Casino Group, France

1.1 Casino Group, France Case Study 1.1 Casino Group, France Abstract The Casino Group is one of France s leading food retailers. Founded in 1898, the firm sells it products through various channels including different types of

More information

HUMAN RESOURCE SOLUTIONS. Your Success is our Business HUMAN RESOURCE COMPANY PROFILE SOLUTIONS

HUMAN RESOURCE SOLUTIONS. Your Success is our Business HUMAN RESOURCE COMPANY PROFILE SOLUTIONS Your Success is our Business COMPANY PROFILE ABOUT AIR KINGS Air Kings Private Limited is a Human Resource Solutions that has grown a remarkable reputation for being the best and has worked with some of

More information

White Paper. Shipping and return as marketing tools for B2C e-commerce

White Paper. Shipping and return as marketing tools for B2C e-commerce White Paper Shipping and return as marketing tools for B2C e-commerce Shipping and return as marketing tools for B2C e-commerce 2 The inexorable rise of e-commerce Contents The inexorable rise of e-commerce

More information

Investor s day. 15th June 2012

Investor s day. 15th June 2012 Investor s day 15th June 2012 2012 Highlight: Growth in Russia Moscow (6) Samara (2) Novosibirsk (1) Krasnodar (1) Rostov (1) Ufa (1) Yekaterinburg (1) 13 Stores in Russia since November 2012 Forecast

More information

2015 European Traditional Carsharing Customer Value Leadership Award

2015 European Traditional Carsharing Customer Value Leadership Award 2015 European Traditional Carsharing Customer Value Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Customer Impact and Business Impact... 3 Conclusion...

More information

TactiX Strategic Consulting

TactiX Strategic Consulting GLOBAL COMPACT END OF YEAR COMMUNICATION ON PROGRESS REPORT (2009-2011) TactiX Strategic Consulting Building No.19, Al Ma moun Street Waibdeh, P.O.Box 1989 Amman 11118 - Jordan Contact Person Ms. Nadine

More information

2. Development of Human Resources We will develop human resources who can take the leadership in implementing our management philosophy.

2. Development of Human Resources We will develop human resources who can take the leadership in implementing our management philosophy. One of Mitsui's most important stakeholders is its people. Mitsui considers its employees to be the most important asset it possesses. It is said that the favorite saying of Takashi Masuda, the founder

More information

2013FIRSTHALFRESULTS. JERÓNIMO MARTINS Strategic Overview

2013FIRSTHALFRESULTS. JERÓNIMO MARTINS Strategic Overview 2013FIRSTHALFRESULTS JERÓNIMO MARTINS Strategic Overview Disclaimer Statements in this presentation that are forward-looking statements are based on current expectations of future events and are subject

More information

1. Dream, Mission, Vision and Values

1. Dream, Mission, Vision and Values 1. Dream, Mission, Vision and Values This document constitutes Chapter 1 of the Fundamental Texts of CGI Group Inc. It begins with the mission statement of the company and is followed by the vision, the

More information

The firm. of the future. Accelerating sustainable progress. Your business technologists. Powering progress

The firm. of the future. Accelerating sustainable progress. Your business technologists. Powering progress The firm of the future Accelerating sustainable progress Your business technologists. Powering progress At Atos we strive to create the firm of the future. We believe that bringing together people, technology

More information

Super Power for Supermarkets

Super Power for Supermarkets Super Power for Supermarkets ICSA researcher Gillian Westbrook takes a closer look at the power of supermarkets In the current recessionary times, it seems that price wars for food are going to be an increasing

More information

Telefónica Open Future, China Unicom and THTI launch a joint global call to accelerate startups in the IoT space

Telefónica Open Future, China Unicom and THTI launch a joint global call to accelerate startups in the IoT space Telefónica Open Future, China Unicom and THTI launch a joint global call to accelerate startups in the IoT space The three companies, which already have an agreement to promote open innovation, will also

More information

FURTHER PROFIT GROWTH IN FIRST-HALF 2015

FURTHER PROFIT GROWTH IN FIRST-HALF 2015 FURTHER PROFIT GROWTH IN FIRST-HALF 2015 Net sales of 37.7bn, up +5.2% (+2.9% on an organic basis) Growth in Recurring Operating Income: 726m, +2.6% at constant rates Strong growth in adjusted net income,

More information

STRATEGY FORMULATION HISTORY STRATEGY FORMULATION

STRATEGY FORMULATION HISTORY STRATEGY FORMULATION STRATEGY FORMULATION Stated simply, strategy is a road map or guide by which an organization moves from a current state of affairs to a future desired state. It is not only a template by which daily decisions

More information

Aramark A Legacy of Exceptional Service

Aramark A Legacy of Exceptional Service Aramark A Legacy of Exceptional Service Aramark delivers experiences that enrich and nourish people s lives through innovative services in food, facilities management, and uniforms. We provide award-winning

More information

HYPERMARKET OF TOMORROW J. DUBOC. Executive Managing Director, Hypermarkets

HYPERMARKET OF TOMORROW J. DUBOC. Executive Managing Director, Hypermarkets THE GEANT CASINO HYPERMARKET OF TOMORROW J. DUBOC Executive Managing Director, Hypermarkets OVERVIEW Vision Challenges Concept-based differentiation Operating excellence Improving margins Performance of

More information

The New Value of Change Management: Success at Microsoft

The New Value of Change Management: Success at Microsoft The New Value of Change Management: Success at Microsoft by Molly Cooper, Microsoft IT Page 1 of 8 Summary Microsoft recently completed a significant IT transformation effort by replacing the existing

More information

OUR MAGAZINE. www.theleisureway.com info@theleisureway.com # ONE

OUR MAGAZINE. www.theleisureway.com info@theleisureway.com # ONE OUR MAGAZINE www.theleisureway.com info@theleisureway.com # ONE WELCOME TO THE WORLD OF theleisureway is a cutting-edge enterprise that works in applying the innovative leisure philosophy, a concept that

More information

X5 Retail Group Capital Markets Day

X5 Retail Group Capital Markets Day X5 Retail Group Capital Markets Day Presentation for Investors Janusz Lella 11 th October, 2013 General Director of Perekrestok 11 October 2013 Disclaimer This presentation does not constitute or form

More information

2015 SALES: +3% ORGANIC GROWTH FOURTH CONSECUTIVE YEAR OF ORGANIC SALES GROWTH

2015 SALES: +3% ORGANIC GROWTH FOURTH CONSECUTIVE YEAR OF ORGANIC SALES GROWTH 2015 SALES: +3% ORGANIC GROWTH FOURTH CONSECUTIVE YEAR OF ORGANIC SALES GROWTH 2015 full-year sales: 86.3bn, +5.3% ex petrol and at constant exchange rates and +3.0% on an organic basis o France: Continued,

More information

Spain. Grocery Online Retailing in Spain

Spain. Grocery Online Retailing in Spain THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Voluntary - Public Date: 7/13/2015 GAIN Report Number:

More information

FRANCHISE OPPORTUNITY INFORMATION GUIDE

FRANCHISE OPPORTUNITY INFORMATION GUIDE FRANCHISE OPPORTUNITY INFORMATION GUIDE Dear Prospective Franchisee, Thank you for your interest in becoming a member of the Stirling Sports team. The Stirling Sports brand has a clearly defined space

More information

Management procedures for development NGO that work with headquarters in developing countries

Management procedures for development NGO that work with headquarters in developing countries Management procedures for development NGO that work with headquarters in developing countries Abstract José R. Cobo Benita 1 (Professor of Project Engineering, Polytechnic University of Madrid, Spain)

More information

Path3. Human Resources Management

Path3. Human Resources Management Path3 Better Human resources constitute a valuable social capital that forms the foundation for the sustainable development of society. At Sumitomo Trust, through human resources management that brings

More information

Total Q2 Sales: Solid organic sales growth, up +2.6% ex petrol and calendar

Total Q2 Sales: Solid organic sales growth, up +2.6% ex petrol and calendar Total Q2 Sales: Solid sales growth, up +2.6% and calendar consolidated sales: 21.4bn, up +2.6% on an basis and In Q2, Carrefour s sales were impacted by an unfavorable 1.2% petrol impact and a -0.3% calendar

More information

Zara Strategic Marketing Plan MBA-USQ 11: MKT5000

Zara Strategic Marketing Plan MBA-USQ 11: MKT5000 2012 Zara Strategic Marketing Plan MBA-USQ 11: MKT5000 University of Applied Sciences Zurich (HWZ) Switzerland Supervised by: Prof. Richard Beswick Anja Anastasja Keller - U1028905 Word count: 1 905 26.10.2012

More information

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements

More information

Vice-president and distinguished officials with us today

Vice-president and distinguished officials with us today Speech of Mr. José Antonio Álvarez, Chief Executive Officer of Banco Santander at the General Shareholders Meeting, March 18, 2016 Mr. President of Cantabria. Vice-president and distinguished officials

More information

The Nestlé Management and Leadership Principles

The Nestlé Management and Leadership Principles The Nestlé Management and Leadership Principles The Nestlé Management and Leadership Principles Table of contents 6 Nestlé A Human Company 8 The Nestlé Values 8 High commitment to quality products and

More information

Investor Day Presentations 26 February 2013

Investor Day Presentations 26 February 2013 The Premium Cigar Growth Opportunity - Fernando Dominguez, Premium Cigar Director Good morning everyone and welcome to the Premium Cigar Experience! I m Fernando Dominguez, Premium Cigar Director and I

More information

START YOUR OWN INTERNET BUSINESS TODAY

START YOUR OWN INTERNET BUSINESS TODAY START YOUR OWN INTERNET BUSINESS TODAY Become an Internet Marketing Consultant. Profit by helping every enterprise to sell more on the net. Join our international community of franchise partners. Affordable

More information

UPC International Relations Plan 2003-2006 Servei de Comunicació Institucional de la UPC, 2003 (7077) Contents Introduction Teaching Subsection 1: The European Higher Education Area Subsection 2: The internationalisation

More information

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING PRESS RELEASE GENERAL SHAREHOLDERS MEETING Ana Botín: Santander is well positioned to face the challenges. We will lead change Banco Santander has room for growth within our customer base and in our ten

More information

CHINA LIFE INSURANCE COMPANY LIMITED ANNOUNCES 2014 ANNUAL RESULTS (H SHARE)

CHINA LIFE INSURANCE COMPANY LIMITED ANNOUNCES 2014 ANNUAL RESULTS (H SHARE) For Immediate Release CHINA LIFE INSURANCE COMPANY LIMITED ANNOUNCES 2014 ANNUAL RESULTS (H SHARE) HONG KONG, 24 March 2015 China Life Insurance Company Limited (SSE: 601628, SEHK: 2628, NYSE: LFC) today

More information

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO MAPFRE in 2014 Presentation of Annual Results February 11, 2015 Antonio Huertas MAPFRE Chairman & CEO 2014 Results MAPFRE's results are excellent: 845 million euros in profits 2013 2014 % Consolidated

More information

EXPERIAN FOOTFALL: FASHION CONVERSION BENCHMARKING REPORT: 2014

EXPERIAN FOOTFALL: FASHION CONVERSION BENCHMARKING REPORT: 2014 EXPERIAN FOOTFALL: FASHION CONVERSION BENCHMARKING REPORT: 2014 An overall look into fashion conversion performance across different countries, sectors and categories. OVERVIEW The fashion conversion benchmark

More information

Harnessing Big Data: The Human Capital Management Journey to Achieving Business Growth

Harnessing Big Data: The Human Capital Management Journey to Achieving Business Growth Harnessing Big Data: The Human Capital Management Journey to Achieving Business Growth 2015 ADP Global Human Capital Management Decision Makers Survey CONTENTS Executive Summary... 3 Introduction The Changing

More information

EXCELLENCE AND DYNAMISM. University of Jyväskylä 2017

EXCELLENCE AND DYNAMISM. University of Jyväskylä 2017 EXCELLENCE AND DYNAMISM University of Jyväskylä 2017 Approved at the University Board Meeting of 25 March 2010 FOREWORD The compilation of a University Strategy extending until 2017 could hardly have

More information

Prepared for: Your Company Month/Year

Prepared for: Your Company Month/Year Prepared for: Your Company Month/Year This sample is a condensed version showing selections from an actual 4Cs Comprehensive Employee Survey Analysis report and balloons explaining the main features of

More information

ABENGOA Annual Report 2014 page 42. 06.1 Financing and investors

ABENGOA Annual Report 2014 page 42. 06.1 Financing and investors ABENGOA Annual Report 2014 page 42 06.1 Financing and investors ABENGOA Annual Report 2014 06.1 Financing and investors page 43 Commitments and targets in 2013 Milestones in 2014 Commitments for 2015 Working

More information

White Paper and Case Study. The Variable Path to Purchase

White Paper and Case Study. The Variable Path to Purchase White Paper and Case Study The Variable Path to Purchase We ve heard it all before, the digital consumer, the connected consumer and the informed consumer. Call it what you will, but the fact of the matter

More information

The Board of Directors approved Tod s Group Q1 2015 Interim Report

The Board of Directors approved Tod s Group Q1 2015 Interim Report Milan - May 13 th, 2015 TOD S S.p.A.: Sales growth: 1,5% in the first quarter of 2015 The Board of Directors approved Tod s Group Q1 2015 Interim Report Group s sales: 257.7 million Euros, +1.5% from Q1

More information

Performance assessment of customer service strategy in Wal-Mart

Performance assessment of customer service strategy in Wal-Mart ISSN 1816-6075 (Print), 1818-0523 (Online) Journal of System and Management Sciences Vol. 1 (2011) No. 6, pp. 85-93 Performance assessment of customer service strategy in Wal-Mart Zheng Wei, Ran Wei School

More information

Turn Your Business Vision into Reality with Microsoft Dynamics NAV

Turn Your Business Vision into Reality with Microsoft Dynamics NAV Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution

More information

GROCERY SHOPPING (BEING A SMART CONSUMER) &

GROCERY SHOPPING (BEING A SMART CONSUMER) & GROCERY SHOPPING (BEING A SMART CONSUMER) & Mrs. Anthony CONVENIENCE FOODS VS. SCRATCH DO YOU EAT WITH YOUR FAMILY Once a month? Once a week? 2-3 times a week? Every night? FAMILY DINNER STATISTICS The

More information

Creating value added. As the best financial services provider for our customers and dealers.

Creating value added. As the best financial services provider for our customers and dealers. Creating value added. As the best financial services provider for our customers and dealers. Daimler Financial Services AG 10875 Berlin, Germany www.daimler-financialservices.com A Daimler Company Daimler

More information

Full speed ahead An industrial strategy for the UK automotive sector

Full speed ahead An industrial strategy for the UK automotive sector Brief March 2013 Full speed ahead An industrial strategy for the UK automotive sector David Leach industrial strategy CBI email: david.leach@cbi.org.uk The automotive industry is the UK s largest sector

More information

Retail Supply Chain Reboot: Agilely Facing the Unknown. by Mirko Martich

Retail Supply Chain Reboot: Agilely Facing the Unknown. by Mirko Martich Retail Supply Chain Reboot: Agilely Facing the Unknown by Mirko Martich Are retailers winning the customer experience battle but losing the profitably war? As more companies increase their investments

More information

Supply Chain Management and Value Creation

Supply Chain Management and Value Creation Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent

More information

Management Report Corporate Profile Annual Report 2014 Continental AG 42

Management Report Corporate Profile Annual Report 2014 Continental AG 42 Management Report Corporate Profile Annual Report 2014 Continental AG 42 Corporate Strategy A balanced product portfolio, technological and market leadership in the market segments relevant to us, as well

More information

Interview with Simon Beaty, Snooze Sleepwell

Interview with Simon Beaty, Snooze Sleepwell Interview with Simon Beaty, Snooze Sleepwell As one of Australia s longest-running and innovative franchised businesses, Snooze s experience in the bedding industry is second to none. Managing Director,

More information

The attractiveness of the Italian market: The International franchisor s point of view

The attractiveness of the Italian market: The International franchisor s point of view Translation at courtesy of PwC. The attractiveness of the Italian market: The International franchisor s point of view October 2011 In collaboration with: 1 Table of contents Introduction Page 1 Research

More information

Peace of mind. In communities and around the world.

Peace of mind. In communities and around the world. Message from the President Peace of mind. In communities and around the world. July 2015 President and Representative Director Koichiro Watanabe 10 I would like to take this opportunity to express my gratitude

More information

1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture

1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture 1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture Mars, Incorporated The Five Principles of Mars Quality Responsibility Mutuality Efficiency

More information

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business A Knowledge-Driven Consulting White Paper 2009 Corporation Six Key Trends Changing Supply Chain Management Today Choosing the optimal strategy for your business Contents Demand Planning.........................................

More information

The Pitfalls of Cross-Border Payments: A Merchant s Guide to Global Expansion

The Pitfalls of Cross-Border Payments: A Merchant s Guide to Global Expansion The Pitfalls of Cross-Border Payments: A Merchant s Guide to Global Expansion Maximizing Payments Performance Table of Contents Cross-Border Retail s Hidden Challenges...2 Initial Setup...3 Regulations

More information

CONTRIBUTION TO THE DEFINITION OF THE PARTICULARITIES OF CONSUMER GOODS DISTRIBUTION MARKETING

CONTRIBUTION TO THE DEFINITION OF THE PARTICULARITIES OF CONSUMER GOODS DISTRIBUTION MARKETING CONTRIBUTION TO THE DEFINITION OF THE PARTICULARITIES OF CONSUMER GOODS DISTRIBUTION MARKETING B l escu Marius Transilvania University of Brasov, Economic Sciences Faculty, Address: Valea Cetatii, no.

More information

TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO. shareholders equity ratio and ROE both rose to over 10%.

TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO. shareholders equity ratio and ROE both rose to over 10%. TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO During the fiscal year ended March 31, 2004, attained record-high total revenues, income before income taxes, and net income. We also made steady progress in

More information

McDonald s Economic Footprint in Europe: Did you know that...

McDonald s Economic Footprint in Europe: Did you know that... McDonald s Economic Footprint in Europe: Did you know that... 1 Introduction Introducing our report McDonald s salaries Salaries and wages paid by McDonald s Europe and its franchisees are partly reinvested

More information

the better tomorrow plan creating value through diversity, sustainability and Wellness

the better tomorrow plan creating value through diversity, sustainability and Wellness the better tomorrow plan creating value through diversity, sustainability and Wellness the better tomorrow plan creating value through diversity, sustainability and Wellness A Leader in Quality of Life

More information

DSM Expands Sales with CRM Tool, While Saving One Day a Week Per Sales Executive

DSM Expands Sales with CRM Tool, While Saving One Day a Week Per Sales Executive Microsoft Dynamics Customer Solution Case Study Expands Sales with CRM Tool, While Saving One Day a Week Per Sales Executive Overview Country or Region: The Netherlands Industry: Life sciences Customer

More information

Revisiting Roll-Ups Value Creation through ecommerce

Revisiting Roll-Ups Value Creation through ecommerce Revisiting Roll-Ups Value Creation through ecommerce Situation The concept of consolidating an industry by acquiring many small companies and rolling them up into a larger firm remains an intriguing path

More information

SMC. Living Strategies. siemens.com/smc

SMC. Living Strategies. siemens.com/smc SMC. Living Strategies. siemens.com/smc The best ideas turn more than just heads. Strategic advice shapes the future. Siemens Management Consulting (SMC) is the top management strategy consultancy of

More information

TCS Supply Chain Center of Excellence

TCS Supply Chain Center of Excellence TCS Supply Chain Center of Excellence Delivering Supply Chain Performance in Complex Dynamic Markets Supply Chain Management Supply Chain Management (SCM) has evolved and the focus has now shifted from

More information

Helping Shoppers Overcome the Barriers to Choosing Healthful Foods

Helping Shoppers Overcome the Barriers to Choosing Healthful Foods Helping Shoppers Overcome the Barriers to Choosing Healthful Foods Table of Contents Introduction...3 Are We Meeting Shopper Needs?...4 Providing Guidance in the Store...6 Eating Healthy or Not?...7 Minding

More information

Making the success of your business, our business.

Making the success of your business, our business. Making the success of your business, our business. Introduction. Shoppers are now looking for better value. As we all know in today s tough economy, consumers have adapted their shopping behaviour, choosing

More information

FACTSHEET ON bizsafe AWARDS 2014

FACTSHEET ON bizsafe AWARDS 2014 Annex A FACTSHEET ON bizsafe AWARDS 2014 The bizsafe Awards 2014 recognise bizsafe companies for their commitment to the bizsafe programme and achievements in Workplace Safety and Health (WSH) performances

More information

Guildford Institute Strategic Plan to 2020

Guildford Institute Strategic Plan to 2020 Guildford Institute Strategic Plan to 2020 Foreword The objects of the Institute are set out in its Memorandum of Association [Art3]. They may be summarised as follows: To promote and advance the education

More information

Message from Ana Botín

Message from Ana Botín Message from Ana Botín I became Group executive chairman of Santander Group last September. As you will know, since then we have made some significant changes to the board and governance and to the management

More information

COMMERCIAL LEASE TRENDS FOR 2014

COMMERCIAL LEASE TRENDS FOR 2014 COMMERCIAL LEASE TRENDS FOR 2014 Notes from a Presentation given by N B Maunder Taylor BSc (Hons) MRICS, Partner of Maunder Taylor The following is a written copy of the presentation given by Nicholas

More information

Mr. Qiao Jin, Performance Management Department, CMPD Operation Management Center

Mr. Qiao Jin, Performance Management Department, CMPD Operation Management Center Performance management is the core of the management and control system of the Company. Its major functions in enterprise development are manifested in four respects: 1) alignment towards corporate goals,

More information

SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET

SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET SAS SeUGI 20 Paris, June 13th 2002 Cristiano Portas -Arena GroupCEO 1 Agenda 2 Subject Who Timing Introduction

More information