Invitation to Good Practice Day 10 October 2013 Host: PostNord

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1 Invitation to Good Practice Day 10 October 2013 Host: PostNord Join and hear from two different companies WHY THEY USE EXCELLENCE? - to create a common direction - to stay focused on the strategy Speakers: Indsatser Lederskab Medarbejdere Strategi Processer, Produkter & Serviceydelser Resultater Medarbejderresultater Kunderesultater Nøgleresultater Partnerskaber & Ressourcer Samfundsresultater Læring, kreativitet og innovation

2 Who are PostNord? What do they do? PostNord introduction PostNord AB is the parent company of the Group formed by the merger of Post Danmark A/S and Posten AB. PostNord = EFQM finalist 2006 Recognized for Excellence 2002 Turnover 39 billions employees 11 million letters 400,000 parcels 11,000 pallets of goods 25 million residents and two million businesses in the Nordic region are served every working day! All year long, around the clock, we work to assist our customers with world-class communications and logistics solutions

3 PostNord Good Practice 10 October Themes of the day: A common method that will maintain focus on realising the Strategy in a large and merged company - will provide benefits; Strong leadership One common language One strategy tool Transperancy Performance management External focus Across borders. Three different Operational Units will show their business case of how they have worked with PostNord Excellence. Each case will be presented by the Head of the Operational Units

4 Good Practice Day Host: PostNord Speakers: EFQM & Grundfos & PostNord Why Excellence at PostNord? To ensure that the Strategic Roadmap 2015 is kept on track, a common strategic tool was introduced at PostNord. At the Good Practice Day, you will learn about: How good leadership shows the direction to employees to ensure execution of the strategy How common language and sharing of knowledge can contribute to the merger of two large companies across borders with different cultures How a common evaluation process at PostNord visualises the business unit others can learn from in a merged business across borders (best practices to deploy ) How the implementation can be done without dozens of consultants

5 Grundfos attends the Good Practice Day as speaker Why Excellence at Grundfos? How do we create a common direction, business language and structure in a world where the competition demands more and more agility and optimisation? In Grundfos the answer to our challenges is a relentlessly ambitious strive for excellence, which is grounded in our value based thinking and behaviour. During the 20 year long excellence journey we have wound several international awards both in Denmark, France, Germany and national awards in many other countries yet the excellence journey will never stop. We use the EFQM Excellence Model on a company level, and the added value reinforce a culture of excellence which implicit becomes present in everything we do. Two examples of this are our Leadership principles and Shop Floor Excellence model, which we would like to share. EFQM Award Winner 2006

6 PostNord 10th October Programme: 12 a.m. to 20 p.m. Welcome to PostNord, by Finn Hansen, Head of Group HR Introduction to EFQM and the Excellencemodel, by Samuli Pruikkonen, Membership Manager Why Excellence at Grundfos? by Ebbe Ernst Christensen, Business Excellence Consultant PostNord Excellence, by Finn Hansen, Head of Group HR - "Bringing Excellence to life in local leadership, by Martin Von Horsten, Head of Distribution, (case) - How Excellence works in practice in the mail business, by Lisbet Karlsson, Regional Manager (case) - How to begin to practice excellence, step by step, by Serbaz Shali, Manager Operations, PostNord Strålfors (case) - Dinner and conclusions from the day Affärsresultat Plant Tour Excellence at Copenhagen Mail Production, by Michael Hermann, Manager Production Unit

7 PostNord practical information The Good Practice Day will take place at: PostNord Bernstorffsgade 36 DK-1566 Copenhagen

8 PostNord Mail Production

9 Practical information Questions? - please contact: EFQM, by or Maialen Fidalgo at EFQM, or Hanne Vibeke Pedersen at PostNord, or Marianne Duus Skjønnemann at PostNord, or How do I reach this event? You can go by train, by car, or by plane to Copenhagen Airport. How do I get from Copenhagen Airport to PostNord? You can go by train or by taxi. The distance between Copenhagen Airport and PostNord, is approx. 15 kilometers. Where can I find a hotel close to PostNord? There are several hotels in the Center of Copenhagen, all in a walking distance to PostNord Hotel Scandic Webers Vesterbrogade 11B, 1560 København, (approx 100 euro) Affärsresultat Hotel Wakeup Copenhagen Carsten Niebuhrs Gade 11, 1560 København, (approx 100 euro) Or look att:

10 Registration for participation The event is free of charge and includes lunch, dinner and drinks. Please register before 25 September 2013 The event is limited to 150 people Registration form Contact information: Full Name: Position/Job Title: Organisation: Address: Postcode and town: Country: Phone: Mobile: If you would like to participate - please send this information to: x EFQM, Affärsresultat

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