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1 DUTCH TESTING CONFERENCE & Bridging the Gap 17 th of April Spant!, Bussum Bridging the Gap Platinum Partners: Gold Partners:

2 Welcome to the Testing Conference & Bridging the Gap For the fourth year in a row, the Testing Conference (DTC) takes place and we are proud to present you the program, which you can follow on the 17th of April 2013 in Bussum. In addition, you will find more information about the first edition of Bridging the Gap (BTG) in this brochure. Optimize integration between business and IT Within your organization, the mutual understanding between IT and business is, probably, not optimal. Especially if it concerns development of software. The pressure from the business is often deadlines and budgets, while the tester pleads to be involved soner to avoid needless costs. Bridging the Gap (BTG) To bring these two worlds together, we have integrated the conference Bridging the Gap into the DTC event. We want to build a bridge between the IT and the business of a software development organization. Therefore, during both conference programs the central theme is Optimize integration between business and IT. High quality Program To offer you a high quality program, also this year we organized a call for papers. And from the numerous responses, the Conference Board made their final selection for the program. With the addition of interesting key notes, they are convinced that DTC and BTG will offer you a very interesting program. Expo Visit the well-appointed conference exhibition between the presentations and during the breaks. It is your chance to meet organizations and experts from the testing world. Take the opportunity and ask them questions and find solutions for any problems. Register today! With many thanks to our Business Partners, we succeeded to maintain a low entrance fee for the DTC event low. For only e you can visit the event. A selected audience can visit Bridging the Gap for free. More information can be found later in the brochure. We are looking forward to welcome you at the Testing Conference and/or Bridging the Gap 2013! To register please visit: and Het Testing Conference (DTC) vindt dit jaar voor het vierde jaar op rij plaats. Met trots presenteren we u het programma dat u op 17 april 2013 in Bussum kunt volgen. Daarnaast vindt u in deze brochure meer informatie over de eerste editie van Bridging the Gap (BTG). Optimize integration between business and IT Ook binnen uw organisatie is het wederzijdse begrip tussen IT en business vast niet optimaal. Zeker niet als het gaat om het ontwikkelen van software. Vanuit de business ligt de druk vaak op deadlines en budgetten terwijl de tester juist pleit voor meer en vroegtijdige betrokkenheid om zo onnodige kosten te voorkomen. Bridging the Gap (BTG) Om deze twee werelden meer bij elkaar te brengen vindt Bridging the Gap aan DTC plaats. Door de integratie van dit congres willen we een brug slaan tussen de IT en business zijde van een organisatie binnen het softwareontwikkelingsproces. In beide congrespro gram ma s staat daarom het thema Optimize integration between business en IT centraal. Kwalitatief hoogstaand programma Om u weer een kwalitatief hoogstaand programma te bieden, is ook dit jaar een call for papers uitgeschreven. Uit de vele reacties heeft de Conference Board een keuze gemaakt voor het uiteindelijke programma. Met de toevoeging van interessante keynotes zijn zij ervan overtuigd dat DTC en BTG u dit jaar een zeer interessant programma heeft te bieden. Expo Natuurlijk mag ook op dit congres een complete expo niet ontbreken. Tijdens de pauzes en tussen de lezingen door biedt onze expo dé mogelijkheid om organisaties en experts uit te testwereld te ontmoeten. Dit is de mogelijkheid om hen uw vragen of problemen voor te leggen. Schrijf u vandaag nog in! Gelukkig zijn we er, mede dankzij onze sponsoren, ook dit jaar in geslaagd om de toegangsprijs laag te houden. U bezoekt DTC al voor slechts e 280,-. BTG is voor een geselecteerde doelgroep, kosteloos te bezoeken. Meer informatie hierover vindt u verder in de brochure. We kijken ernaar uit u te mogen verwelkomen op de Testing Conference en/of Bridging the Gap 2013! Schrijf je in op: en

3 Program Overview Tijd Track 1 DTC Track 2 DTC Track 3 BTG Track 4 BTG Track 5 Partner Track 6 Partner Registration XXXX Welcome Address by Chairman of the Day Key Note by Margreet Oostenbrink, Achmea XXXX Merry-Go-Round Coffee Break & Exhibition Technical (ENG) Test Management (NL) Integration (NL) Business (ENG) Commercial (ENG) Commercial (NL) XXXX The Cloud demystified De organisatie in beweging Optimize the application Social Media Experience Right mix: Agile delivery with Easier Test Automation: Ruud Teunissen, door Agile Games lifecycle: get rid of the fixing Testing offshore and Test A Paradigm Shift in Testing Polteq Test Services Berry Kersten, Bartosz phase Rohit Garg, Cognizant Centre of Excellence Simon van Zessen, CJIB & Rik Marselis, Sogeti B.V. Technology Solutions René Korff KPN & Subba Ernst Jan Smit, Tricentis Ramaswamy Accenture The Netherlands Technical (ENG) Test Management (NL) Integration (NL) Business (ENG) Commercial (ENG) Commercial XXXX Testing in 7 questions Jean-Paul Varwijk, Rabobank International Changing the context How a bank changes their software development methodology Snap je IT project, (ver)bouw je huis Egbert Bouman, Valori Testing & Eradicating the Gap Erwin van der Koogh, Erronis Test Center of Excellence in practice Thomas Som & Gerrit Matser, Continuous and Agile software delivery using HP Software Solutions Rudy van de Haar, HP Huib Schoots, Acceptance Capgemini To conum iusci er accummy nim zzriure minci blaorem Rabobank zzrilit International dolore consequat. Ad magna feu ad eugueratie ver adit num volore faci eu feugiam verat. 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4 Bridging the Gap & Key Notes Keynote Bridging the Gap Margreet Oostenbrink & Jurgen Apello This conference is designed for business professionals who are closely involved in the development, application and implementation of software from the business. Therefore they work very closely with their internal IT Department (often central organized) and/ or external IT suppliers. They are regularly faced with budget overruns, planning issues and a disappointing quality of the software. For these visitors we organize a special conference conference whith the theme Optimize integration between business and IT. At the end of this day they learned how they can give a better contribution to a better quality of their software. Visitors of this conference can visit the conference for free! The conference is aimed at commercial end users who want to keep up to date on the latest trends and developments and who may be interested in investing in solutions concerning the optimization of business processes. Parallel to the Testing Conference we organize the Bridging the Gap program exclusively for: 1. Project Managers 2. Business Analysts 3. Program Managers 4. Service Level Managers 5. Section Managers 6. Professionals 7. Controllers 8. Information Analysts Target Group mentioned above may visit the conferences for free if they fulfill the following conditions The visitor is an end user: the person acting on behalf of his/her own organization and is involved in the orientation and/or the purchase of products, services and/or services with respect to the subject matter of this event. The visitor is invited by Heliview and/or a Business Partner The visitor is active in a business role (such as mentioned above features) Business and IT: It takes two to tango - Margreet Oostenbrink Through my career, I have served both business and IT as a line manager. In every organization, my goal was to get the best out of the people and build bridges between people, within the organization and to new futures. From a business perspective, that often meant dealing with those from IT and from a senior IT-manager perspective that meant dealing with the antics of the business. In this session I will share my lessons learned from both sides of the fences, and will explain what critical success factors are in dealing with them. My belief and experience that its better to learn dancing together than keep acting from fence to fence. Let s Help Melly (Changing Work Into Life) - Jurgen Apello Many people in the world don t really like their jobs. And most organizations are not healthy. They are badly prepared for increasing complexity and changing environments. Most managers know that organizations are complex systems. But few understand what that means for the way organizations should be managed. Complexity thinking suggests that we should seek a diversity of conflicting perspectives. It explains that organizations need experimentation, not just adaptation. And it says that most innovation happens by stealing and tweaking existing ideas to fit a new context. Ultimately, what organizations need is a management workout. A number of simple practices that make employees happy and the organization healthy, and which satisfy the rules of complexity thinking.

5 Conference Board Sylvia Verschueren, ABN AMRO Bank Petra Koenders, Avans Hogeschool Henk van Merode, KLM Information Services Rien Krol, Rabobank International Sonja d Hooge, HP Software Peter de Wit, Ericsson Anko Tijman, Leader of the DTC Experts Hans de Werd, Heliview Conferences & Training In April 2012, we organised the third edition of the Testing Conference. The success of this conference has decided that this year we will not only organize the Testing Conference, but also the first edition of Bridging the Gap. Objective of the Conference Board is to grow to a conference where integration between disciplines is central (given by keynotes), but which also includes implementation specific activities (in the tracks). Hereby we made no concessions at the level of the presentations and we have created a surprisingly well composed program. With this conference, we hope to motive anyone who is interested in testing and acceptance (test professionals, business representatives and project managers). We wish you an inspiring and informative day in advance! In april 2012 organiseerden wij de derde editie van het Testing Conference. Het succes van deze conferentie heeft er toe geleid dat wij besloten hebben dit jaar naast de vierde editie van het Testing Conference een eerste editie van Bridging the Gap op te starten. Doelstelling van de Conference Board is om te groeien naar een conferentie waarbij integratie tussen vakgebieden centraal staat (vormgegeven door keynotes), maar waarbij ook implementatie specifieke activiteiten benoemd worden (in de tracks). Hierbij doen we geen concessies op het niveau van de presentaties en hebben we een verrassend programma samengesteld. Wij hopen met de conferentie iedereen die geïnteresseerd is in testen en acceptatie te motiveren (testprofessionals, business vertegenwoordigers en project managers) om naar het Testing Conference & Bridging the Gap te komen! Wij wensen u een inspirerende en informatieve dag toe! To register please visit:

6 Merry Go Round h / Merry-Go-Round Dynamic knowledge and experience-sharing carousel with one-2-one encounters The conference includes the knowledge and experience-sharing carousel called the Merry-Go-Round. This dynamic plenary session in the morning, brings you as a visitor in direct contact with three other conference participants or Business Partners in an unique, informal, fast and spontaneous manner. Each round conducts 10-minute, one-2-one advice and knowledge-sharing conversations with different conference participants. Because we want to integrate and optimize the communication between business and IT, this session meets up to the theme of the conference!

7 Presentation Abstracts h Track 1 DTC Track 2 DTC Track 3 BTG Track 4 BTG Track+ BTG Track+ DTC The Cloud Demystified Ruud Teunissen, Polteq Test Services There is a new way of working that has been slowly working its way towards any company: some call it Cloud Computing others refer to it as The Cloud. Many rumours and facts are being told about it; one of them is the rumour that it is an IT-thing and that the business is not impacted. Technically speaking that is correct; but from a risk management perspective, you could not be more wrong. Ruud Teunissen shares a unique approach that directly addresses more than 140 new business related concerns and risks you may encounter in the cloud. Learn how to identify cloud-specific requirements and the risks that can ensure from those requirements. Then, explore the business, test and IT-strategies you ll need to adapt to mitigate those risks. Explore cloud services selection, implementation, and operation. For test management, you will then take a dive in to the wider scope of test management in the cloud. Take back the ammunition you ll need to convince senior management - business and IT - that test managers should participate during the cloud services selection to help avoid risks before implementation and, further, why you should work with IT operations to extend test activities after the system goes live. De Organisatie in beweging door Agile Games Berry Kersten, Bartosz Samenwerken en interactie zijn in een Agile context erg belangrijk. Tegelijkertijd is het in de praktijk niet altijd eenvoudig om deze principes te beheersen. Het wordt nog lastiger als er een sterke afhankelijkheid is tussen systemen en/of projecten. Mogelijke gevolgen zijn dat de ketenintegratie moeilijk testbaar is, of dat verwachtingen tussen Test, Business en IT niet in lijn zijn. Kortom, samenwerken klinkt eenvoudig maar is niet gemakkelijk! Hoe kun je als Agile team er voor zorgen dat de samenwerking beter verloopt? Een hulpmiddel is de inzet van Agile Games. Van origine is het doel hiervan met elkaar de Agile principes te leren kennen, te begrijpen en toe te passen. Veelal worden Agile Games toegepast tijdens workshops. Maar om samenwerking te bevorderen kunnen deze ook worden toegepast op de werkvloer; juist in gevallen waarbij de communicatie tussen (keten) partijen is vastgeroest of waarbij de structuur van samenwerking complex is. Afhankelijk van de situatie of het probleem kunnen Games structureel worden ingezet of incidenteel als bijvoorbeeld een breekijzer. Het resultaat is een betere relatie tussen het Agile Team en de belanghebbenden, zodat de projectorganisatie pro-actiever in beweging komt. Optimize the application lifecycle: get rid of the fixing phase Rik Marselis, Sogeti B.V. Many people involved in IT think of testing as a fact of life. They don t challenge its existence but just want it to be as cheap and quick as possible. When stakeholders complains to me that testing takes too long or is too expensive I often have to explain to them that it is not the testing that takes so long but the fixing of defects and the subsequent retests (in a recent project we had an average of retests!! I tell them that in their future projects they should rename the testing phase to the fixing phase. As as I suggest this they say hey, but we don t want a fixing phase. And that of course is true! We should prevent defects from the start, not fix them at the end. And the few defects that still will occur (because human beings by definition are fallible) should be fixed in the same phase in which they were introduced, no faults forward to the next phase! So a requirements defect should be detected and fixed in the requirements phase.in this presentation I will introduce the approach that makes this mindshift possible to create a huge reduction in testing effort, especially by avoiding retests. And in its final stage we will be able to create business solutions without the need of this a testing, or better, fixing phase. Social Media Experience Testing Rohit Garg, Cognizant Technology Solutions Traditionally Business & IT managers have worried about production defects and its impact on end customer satisfaction. The threat from production defects has gained potent proportions due to advent of social media. Once a mass facing feature of an IT application goes live (e.g. a new feature or functionality on internet banking, e-commerce website etc.), scores of unfavorable comments over issues or perceived usefulness of new features can appear on social media. Advent of young millennial population, forces of social/mobile/cloud and a viral scenario like this, makes a strong case for enhancing traditional testing lifecycle. This paper suggests how the IT testing arms of various organizations can help their Business counterparts by creating a testing methodology along with new set of tools that would compliment traditional testing life cycle and enable early social experience testing. The returns on investment on such testing will come from below: Enable Business to engage a broader set of end user community Mitigating risk of a bad IT release going viral on social media. Highly effective in catching usability related defects. Early feedback thereby lower change requests. Right mix: Agile delivery with offshore and Test Centre of Excellence René Korff, KPN & Subba Ramaswamy, Accenture For application development and maintenance KPN uses an iterative way of working in which it closely works together with vendors to deliver well tested software. The delivery method for releases is based on iteration cycles of 5 weeks using a collaborative approach to let demand and supply work together in an efficient way. For testing KPN has been able to bridge the gap by moving towards centralized test teams that function as a shared service Test Centre. This talk is about how agile Business and IT teams successfully plan and analyse business needs and requirements, allowing (offshore) factory teams to deliver the right solutions, at the right time and costs. Easier Test Automation: A Paradigm Shift in Testing Simon van Zessen, CJIB & Ernst Jan Smit, Tricentis In spite of excellent strides in test automation, today most companies have still only achieved 10-30% test automation compared to what could and should be automated. Nearly every organization has test automation tools, yet on average only 14% of test cases are automated according to the Ross Report Do you need an easier way to automate your test cases? Is your testing workload growing exponentially? Are you seeing an explosion in the maintenance efforts needed? Does your test automation keep pace with the requirements of agile development? Simon van Zessen, Test Engineer with CJIB will share his experience with TOSCA in his organization, covering XML, databases, HTML, Firefox and Java testing. Join Simon van Zessen and Ernst Jan Smit, Regional Manager from TRICENTIS and learn how the business dynamic steering in TOSCA Testsuite increases the effectiveness and efficiency of the software testing process. Business dynamic steering is a businessbased description of automated test cases without the need for scripting. This leads to a significant workload and maintenance effort reduction in automated software testing and helps you to meet the requirements of agile development.

8 Presentation Abstracts h Track 1 DTC Track 2 DTC Track 3 BTG Track 4 BTG Track+ BTG Track+ DTC Testing in 7 questions Jean-Paul Varwijk, Rabobank International In the current day world of software development testers face an increasing difficulty in finding suitable test answers. Approaches like TMap, ISTQB or SCRUM acknowledge the testing role, but their focus is often too much on establishing processes and deliverables rather than providing answers towards the testers everyday practical needs. In this talk I will provide a new set of questions who s answers will help you face the daily challenges of an ever more dynamic software development world. The core of my testing answers is formed by finding answers to the following seven questions:0 1. Why do I test? 2. What will I test? 3. What questions do I have? 4. What do I already know? 5. When will I have achieved my goal? 6. What have I tested? 7. What if I do not know how to go further? The answers to these questions will show how, by using testing heuristics, a personal and context driven approach to testing can be developed. It will show how to determine what and how to test, when to stop testing, what to report about it and what to do if you are temporarily lost for answers. Changing the Context How a bank changes their software development methodology Huib Schoots, Rabobank International This is the story about testing at Rabobank International. In this bank OpenUp (an agile approach) is being implemented. Along with OpenUP and Agile Testing courses about one year ago all testers took the Rapid Software Testing class by Michael Bolton. This kicked off change within the whole group of testers. Something happened at Rabobank International. In this talk Huib shares his experience and thoughts on the struggle implementing agile testing and working with things they learned from Rapid Software Testing. This talk is based on describing what worked for us and what didn t. What did we do to make it work? The domain has several completely different business lines. They are different but still in the same organization. The context differs from large transactional systems using middleware and lots of interfaces, risks calculating systems based on complex models, front office web based systems, general ledger and housekeeping systems. In this talk Huib will try to find the common factor in the changes in the different teams. Together with the audience he will try to determine the context factors that make stuff work (and not). Snap je IT project (ver)bouw je huis Egbert Bouman, Valori Testing & Acceptance In business / IT land wordt nog teveel in tegenstellingen gedacht: Moeten de requirements 100% zijn of gaan we prototypen? Moet ik mijn leverancier vertrouwen of moet ik alles formeel dichttimmeren? Gaan we agile werken of toch maar niet? Ik merk dat ik in veel discussies de verbouwing van mijn huis erbij haal. Ja, mijn vrouw en ik wisten waarvoor we het deden en we hadden goed doordachte business requirements. Plus een hele goede architect, tekeningen en goede afspraken met onze aannemer. En nee, we hadden niet alles voorzien. Nee, de tekeningen bleken niet optimaal. Nee, de aannemer had niet altijd ons belang voor ogen. En ja, tijdens de rit konden we zonder meerkosten bijstellen en agile zijn. Omdat we precies genoeg hadden geïnvesteerd in de (vertrouwens)basis en onze business requirements goed hadden gedeeld. Het klinkt onwaarschijnlijk maar werkelijk elke situatie en elke vraag die ik in de samenwerking tussen business en IT tegenkom kan ik relateren aan die verbouwing. En ik merk dat het me helpt om de juiste richting te vinden. Kortom: je huis verbouwen is de ideale metafoor voor veel vragen in IT-projecten. Eradicating the Gap Erwin van der Koogh, Erronis Our world is changing rapidly. There is a huge shift going on in which the power is shifting from organizations and producers, to customers and consumers. But it also means a shift in the class of problems we encounter. Problems are now complex, not merely complicated. Yet most of our organizations are very ill-equipped to deal with this new reality. Most of them are stuck in the Cold War, on the losing side. Central planning proved to be impossible on a national level and we are now approaching the breaking point on organizations. But what is the alternative? Over the past few decades, a lot of different research and methodologies appeared to solve some of these issues, but none has solved all of our problems. In this talk we will explore what your organization could look like if we combined a few of these methodologies such as Beyond Budgeting, Radical Management, Lean Startup and Tribal Leadership to create a network of decentralised, autonomous units, with a focus on learning and delighting both customers and employees. Test Center of Excellence in practice Thomas Som & Gerrit Matser, Capgemini The restructuring of IT organizations into combined competency groups is not new, but surely a current movement. A Test Center of Excellence (TCoE) is a virtual command center that uses standardized methodology, best practices, automation and tools. It enables you to manage all your resources more efficiently to ensure quality across applications, and build a culture that focuses on quality and collaboration. In this presentation we will share with you the TCoE concept and its potential benefits, and also our practical experiences in setting up TCoE s. The following topics will be addressed: The organizational and financial consequences. The scope of the TCoE; e.g. who does the UAT? Is the TCoE only for industrialized Test Services? Or also for specialized Test Services? How can you capitalize on your TCoE? After discussing these topics, we will show you when and how a TCoE fits in your organization. Also you will learn what to expect when implementing a TCoE, and how to ensure success. Continuous and Agile software delivery using HP Software Solutions Bridge the gap between Development/QA and Operations Rudy van de Haar, HP In this session you ll be updated on the latest s trends on HP s Software Solutions. HP SW can help you how to determine when the application is ready to be promoted to the production environment, to be in control of your supply chain, support working agile, continuous and efficient with all stakeholders together on one platform, having one version of the truth at all times.

9 Presentation Abstracts h Track 1 DTC Track 2 DTC Track 3 BTG Track 4 BTG Track+ BTG Track+ DTC Adopting risk based testing in a fun and effective way using Risk Poker Robert van Vark & Jurrien Seubers, Proawareness & Improve Quality Services The presentation will show what risk based testing is and how it nicely fits Agile development methodologies as risk based testing balances the test effort to ensure good quality and the drive to release software as early as possible. Risk based testing drives the test strategy to be applied to new functionality on an upfront assessment of the expected likelihood and resulting impact of undiscovered flaws. Secondly, the presentation will focus on how to introduce risk based testing in Agile teams by extending the planning meeting with risk poker besides the traditional planning poker. Risk poker is a fun and effective way to assess the risk involved with developing new functionality within the development team. Risk based testing with planning poker improves test awareness within Agile teams, focusses the test effort on the functionality which is subjective to defects and improves the overall quality of the application under development. Finally, the presentation will describe case studies at Everest of applying risk based testing and planning poker in Scrum teams. Consumarisation - changing attitudes to quality in the workspace Jan de Coster, Micro Focus This is the story about testing at Rabobank International. In this bank OpenUp (an agile approach) is being implemented. Along with OpenUP and Agile Testing courses about one year ago all testers took the Rapid Software Testing class by Michael Bolton. This kicked off change within the whole group of testers. Something happened at Rabobank International. In this talk Huib shares his experience and thoughts on the struggle implementing agile testing and working with things they learned from Rapid Software Testing. This talk is based on describing what worked for us and what didn t. What did we do to make it work? The domain has several completely different business lines. They are different but still in the same organization. The context differs from large transactional systems using middleware and lots of interfaces, risks calculating systems based on complex models, front office web based systems, general ledger and housekeeping systems. In this talk Huib will try to find the common factor in the changes in the different teams. Together with the audience he will try to determine the context factors that make stuff work (and not). Managed Testing Services from a Business Perspective Wim Goes & Ron Rouhoef, SQS Nederland Outsourcing and offshoring of testing always had an IT focus. Usually cost where the driver and no-one was thinking about the end-user, the business or other departments that are involved. Many outsourcing initiatives tend to fail because of this approach. In this presentation we show you that outsourcing/offshoring from a business perspective can be successful. We present the pre requisites for successful Managed Services, a step by step approach on how to get there and some lessons learned from several large (international) customers in the financial sector, telecom and utilities. Agile werken binnen de overheid, hoe doe je dat? Berend van Duijvenvoorde, Ministerie van Economische Zaken, Dienst Regelingen Binnen de overheid is het adagium, we moeten gaan voor sneller, wendbaarder, goedkoper en tevreden klanten, opdrachtgevers en medewerkers. In dat licht werd er binnen de Dienst Regelingen (DR) een reorganisatie ingezet. Om te kijken of doelen realiseerbaar waren werd er gebruik gemaakt van een Lab. Hierbinnen werden innovaties getoetst op haalbaarheid, gelet op de geformuleerde doelstellingen. Binnen het DR Lab werden de eerste stappen op het gebied van Agile Scrum gezet. Dit was een groot succes en de methode werd door DR omarmd. Bij een belangrijk project werd gevraagd om deze van begin tot eind middels deze methode aan te pakken. De samenwerking met onze ICT leverancier (DICTU) en de externe partij waren uitstekend te noemen alhoewel het Agile denken en werken vanuit DR soms nog wel eens botste met de traditioneel werkende partijen. Maar met overtuigings-kracht, doorzettingsvermogen en soms een beetje politiek kwamen we er als opdrachtgever altijd goed met hen uit. Enkele van de belangrijkste leerpunten waren o.m.: begin niet eerder dan dat je alle voorbereidingen goed hebt uitgevoerd en eindig aan het project met een lege sprint. (Plan die gewoon in) Top 3 Performance Land Mines and How to Address Them Chris Geebelen, Compuware As a tester, you do not have the luxury or the time to test repeatedly to try to fix slow, poorly-performing applications during load tests. You need to get to the cause of performance quickly and fix issues fast and efficiently. There are tools that can help in identifying application issues, but many are not effective for testing in an environment where the boundaries between preproduction and production are increasingly blurred. This session will discuss the top 3 application issues that impact performance and offer load testing best practice tips for finding and fixing performance problems. Attendees will learn how to: Rapidly determine the root cause of problems down to the component, SQL statement, or Method level Reduce testing iterations and cycle time Validate architecture for maximum scalability Testing for Continuous Delivery Gerard van der Pol, Microsoft To support continuous delivery, every aspect of the development lifecycle must be more efficient and lightweight than more traditional development processes. The short cycles inherent in continuous delivery require that each part of the software be frequently revisited as its functionality is improved and extended. It would be impossible to manually retest every feature every few days. Short cycles require automated tests, which replace the manual tests with program code. Should continuous development teams code all their tests and abandon manual testing altogether or is there an efficient compromise?

10 Presentation Abstracts h Track 1 DTC Track 2 DTC Track 3 BTG Track 4 BTG Track+ BTG Track+ DTC Problemen? Een tester heeft geen problemen! Bart Vrenegoor, Sogeti Nederland B.V. Als testprofessional heb je het niet makkelijk! Onstabiele testomgevingen, een onduidelijke testbasis of een ontbrekende teststrategie. Allemaal problemen waar we maar vaak genoeg tegen aan lopen. In de praktijk zijn we prima in staat om met deze situaties om te gaan. Maar bieden we ook daadwerkelijk een oplossing voor het probleem? Veel te vaak richten we ons bij het oplossen van onze problemen op symptomen en onze interpretatie van het probleem. Zijn alle stakeholders hiermee geholpen? Zorgt dit voor synergie? Vaak niet! In deze presentatie leert u hoe we onze problemen op een andere manier op kunnen lossen. Namelijk door ze niet op te lossen. Onduidelijke testbasis een probleem? Juist niet! Het is de bedoeling! Dit klinkt wellicht vreemd, maar een dergelijke insteek opent deuren, vergroot het aantal mogelijkheden en houdt rekening met onze stakeholders, synergie en context. Deze presentatie leert u over het achterliggende principe, onder andere aan de hand van voorbeelden binnen en buiten ons vakgebied. Door problemen op deze manier op te lossen, dragen ze bij aan een betere acceptatie en is de impact van de oplossing groot. Hier is niet alleen de testprofessional mee geholpen. Wisdom of Crowds in Software Testing Test the right thing Andrzej Lisowski, Ericsson Statement we can t test everything is a truism in IT industry. Technology and business constraints enforce choices on what, when and how to tests. These are not easy decisions and their consequences are hard to predict. Test professionals, developers and business would frequently wish to have a crystal ball to look into the future. In the absence of crystal balls in retail the wisdom of crowds theory helps the organizations to aggregate the information present in the groups for better decision making.this session introduces the audience to the wisdom of crowds theory and explains how has it been applied in test projects at Ericsson in the Netherlands. It discusses the benefits of this approach such as better decision making, greater visibility of test and improved collaboration across various disciplines. There are also typical pitfalls named that should be avoided. The session is based on lessons learned with the wisdom of crowds in test projects at Ericsson in the Netherlands. Bridging the Gap: where testers and business meet Derk-Jan de Grood, Valori Testing & Acceptance Testing can be a technical and abstract discipline. A necessary cost that fails to answer the what s in it for me question for the business that regards IT as a commodity. IT is originally a technologydriven industry. That s why, in daily practice, business targets and personal motivations are often neglected. Join this session and learn how test techniques, strategy and acceptance management come together. For a successful project starts with the end in mind. Testers, your job might be finding bugs, but it is about providing business intelligence also. This requires that the test process delivers valuable information to the primary stakeholders at regular intervals. Tests are not done because they are in the script, but because they provide an answer. Test and Business need to meet and exchange ideas in order to determine the questions that need to be answered.the perception curve of IT failing IT projects, the flow theory by csikszentmihalyi, examples from daily practice and simple techniques like thinking presents enable the tester to align with his business stakeholders. Derk-Jan will present a simple step plan that leads to a test strategy for which stakeholders pleasantly give their commitment. Because they understand how they benefit from the tests and they do care. Avoiding Adventureland - Making the most of your steering committee Paul Hesselman, Ordina Presentation of an effective way to make steering committee mem - bers aware of their tasks in a pro - ject. How to bridge the GAP between project steering committee members ßà project manager regarding the tasks to be performed. What, among other things, should you arrange? Will the Executive sufficiently support the project through clear directives, clear decisions, concrete acceptance of the outcome Are the right people asked to serve on the steering committee. Are responsibilities and is empowerment clear for both the Executive and the other steering committee members? Do the members of the committee want to commit to the project and the purpose of the project? Do they have something to decide on and can they? Do they know what they have to do in the steering committee? A steering committee is not a tea party. If nothing is there to decide on: you don t need to get them together. Learn how to ensure that informing is organized separate from decision making and that the right people come together. This presentation shows how to get your steering committee to steer and avoid going into adventureland This session is still available for commercial content Bridging the Gap: Strategy, Tactics, Operations, Business, and Execution True Stories from the Front Line Victoria Bunyard & Marc Loos, IBM BV Closing the gap between the business and development or delivery. Ensure that investments are aligned with business priorities. Connect strategic, tactical, operational, and execution activities. In every company around the world, personnel are constantly being told they must improve their processes. But how can organizations really do it? How do they really bring the business and development or delivery closer together? How can they rationalise what to do first and where, and how to connect all the dots? How do they simplify, understand, and control what needs to be done without restricting and blocking the creativity essential for innovation? This session processes, tools and places where organization can start to make a difference. Presenters offer real-life lessons that have been learned while working with customers around the world.

11 Testing Conference & Bridging the Gap General Info Register Conference Date: 17 th of April 2013 Venue: Theater Spant! Dr. A. Kuyperlaan SB BUSSUM From the direction of Amersfoort (A1)/ Utrecht (A27)/ Flevoland (A27) At the Eemnes interchange, continue on the A1 in the direction of Amsterdam. Take exit 8, Blaricum/Huizen. Turn left at the end of the ramp. Turn left again, drive under the viaduct and turn right after 50 metres (Amersfoortsestraatweg). Pay attention to speed, 50 km/hour. Speed checks take place regularly. After ± 1 km turn left at the traffic lights towards Bussum-Zuid/ s Graveland (Ceintuurbaan). After the roundabout, take the first right on to the Dr. A. Kuyperlaan. Spant! has adequate free parking for visitors. Public transport The Bussum-Zuid railway station is a 15-minute walk from Spant! Register for the Testing Conference by visiting the website: The fee for attending is e 280,-. If you have a promotioncode you will receive a discount for each card. You can get the promotioncode from business partners, Mediapartners or Heliview. You can also take advantage of the early bird discount if you register before the 15 th of February. Register for free? Register Bridging the Gap It s possible to register for free if you fulfill the following conditions: You are an end user: you are acting on behalf of his/her own organization and are involved in the orientation and/ or the purchase of products, services and/or services with respect to the subject matter of this event. You are invited by Heliview and/or a Business Partner You are active in a business role (Project Managers, Business Analysts, Program Managers, Service Level Managers, Section Managers, Controllers, Information Analysts) Do you meet the conditions mentioned above? Please register on:

12 Contact Information Testing Conference & Bridging the Gap The Expert Group Conference Board Chair Heliview Conferences & Training B.V. Lage Mosten 1, 4822 NJ Breda Postbus 9615, 4801 LS Breda T +31(0) F +31(0) W Conference Team Lead: Carolien van Giersbergen E T +31(0) Inhouse Sales Executive: Pepijn Weijland E T +31(0) Visitor Registration Katharina Cramsvogel E T +31(0) Or visit our websites on: Again this year the Expert Group will be present. We are a group of professional specialists that can help you reflect on your work situation and that can indicate relevant trends and innovations. We choose to dialogue with you at the conference and online. Our quest for this year is: Sharing your Story on Integration. In other words: we d like to hear from you as a visitor how you ve successful integrated IT and business. At the end of the conference we hope to have shared a lot of ideas and that we ve been able to share a lot of lessons learned! Of course we use social media for this purpose, so join our LinkedIn group and follow us on Twitter TestingC and via the tags # dtc2013 and # btg2013 Platinum Partners: Gold Partners: Testing Conference c/o Heliview Conferences & Training BV, Breda, Netherlands, Tel: +31(0) , Fax: +31 (0) , E:

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