Healthcare Administration Program. University Outcomes: Lifelong Learners, Skilled Professionals

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1 BYU Idaho Program Outcomes and Assessment June 10, 2013 Program Outcomes Outcome 1: Healthcare literacy: Graduates will explain the structure, function and issues of the healthcare industry and related systems. Core Healthcare Administration Courses: HS 285, HS 375, HS 345 University Outcomes: Lifelong Learners, Skilled Professionals, Engaged Citizens Outcome 2: Business Management Literacy: Graduates will demonstrate fundamental knowledge in principles of business administration, micro- and macro- economics, human resource administration, marketing, organizational behavior and accounting. Core Healthcare Administration Courses: HS 345, HS 375, HS 378 University Outcomes: Lifelong Learners, Skilled Professionals Outcome 3: Quantitative Analysis: Graduates will use business software and web- based applications to solve finance, marketing, insurance and operations problems that relate to the healthcare industry. Core Healthcare Administration Courses: HS 345, HS 465 University Outcomes: Skilled Professionals Outcome 4: Written and Oral Communication: Graduates will demonstrate effective written and verbal communication skills and will conduct presentations to key stakeholders and teaching one another within the BYU Idaho Learning Model. Core Healthcare Administration Courses: HS 285, HS 375, HS 378 University Outcomes: Lifelong Learners, Skilled Professionals, Engaged Citizens, Disciple Leaders Outcome 5: Mentoring and Networking: Graduates will establish individual relationships and networks with key healthcare industry leaders. Core Healthcare Administration Courses: HS 285, HS 375, HS 498 University Outcomes: Engaged Citizens, Disciple Leaders

2 Outcome 6: Healthcare/Medical Law and Legal Issues: Graduates will demonstrate an understanding of the medical- legal environment in which they will work and will apply their academic training while maintaining the standards of the Gospel of Jesus Christ. Core Healthcare Administration Courses: MA 106, HS 285 University Outcomes: Skilled Professionals, Engaged Citizens Outcome 7: Relationships with Professional Member Organizations: Graduates will define the mission and roles of the industry s professional organizations including; ACHE, HFMA, AUPHA, MGMA, ASCA, etc. Core Healthcare Administration Courses: HS 285, HS 375 University Outcomes: Lifelong Learners, Skilled Professionals, Engaged Citizens Assessment Plan We have developed a two-pronged approach to assessing our program outcomes: (1) An alumni assessment (see attachment) that will be ed to all of our graduates, and (2) anecdotal feedback from various MHA programs regarding our students, our curriculum and their (MHA Programs) perceptions of the level of preparation of our BYU Idaho Healthcare Administration Majors. Our Healthcare Administration Program was launched in the Fall Semester 2008, with our first graduates emerging in the Winter Semester of There were two students in that cohort and both were admitted to the prestigious University of Minnesota MHA Program. We have not administered a comprehensive assessment of all graduates, but an Alumni Assessment Questionnaire has been developed and is attached below. We have received what we perceive to be pertinent feedback from two sources (1) periodic communication from some of our graduates, and (2) Program Directors of Master s Degree Programs in Healthcare Administration which have admitted our graduates. This feedback, to date, has been largely informal and anecdotal. It is available in an attached file for review by interested parties. Improvement Plan 1. Administer the Alumni Assessment Questionnaire and assess the feedback derived therefrom. Based on those feedback data, we will formulate a meaningful plan of improvement to address pertinent issues. 2. Continue to solicit feedback from our graduates, including two distinct groups:

3 a. Those who have entered the workforce with their Bachelor s Degree, and b. Those who have chosen to pursue graduate (MHA) studies. University Outcomes (For Reference) The purpose of a BYU Idaho education is to help students to become: Pertinent Questions: 1. Disciple leaders 2. Lifelong Learners 3. Creative and Critical Thinkers 4. Effective Communicators 5. Skilled Professionals 6. Engaged Citizens Brigham Young University Idaho Alumni Assessment Questionnaire 1. How well is the Healthcare Administration program preparing our students A. For Graduate School? B. For employment within the healthcare industry? 2. How do the Healthcare Administration graduates assess the quality of their BYU Idaho education? [Alumni Survey attached] 3. How do the Program Directors of Healthcare Administration graduate programs assess the quality of our program and its preparation of our students to perform in their programs? 4. How do Brigham Young University Idaho Healthcare Administration students do in securing meaningful Internship experiences?

4 Brigham Young University Idaho Alumni Assessment Questionnaire Name: Current Address: Telephone #: Date of Graduation from BYU Idaho: BYU Idaho Major: BYU Idaho Minor (if applicable): 1. Are you currently actively involved in the healthcare industry? Yes No 2. If you answered yes to question #1, please identify the nature of your involvement (check all pertinent answers): Attending graduate program in Healthcare Administration [Please identify the program] Currently employed in the healthcare industry [Please identify your employer] 3. On a scale of 1-10, with 1 being lowest and 10 being highest, please evaluate each of the following components of the BYU Idaho Healthcare Administration program: Strength of the curriculum (how well do you perceive that the academic content of the program prepared you?) Strength of the BYU Idaho faculty (knowledge ability) Did the faculty possess adequate familiarity/knowledge of the core healthcare administration concepts? How well did the faculty teach you? Content of the core courses in the : HS 285 Introduction to Healthcare Administration HS 375 Managing Provider Organizations

5 HS 345 Healthcare Finance HS 465 Health Insurance HS 378 Healthcare Leadership and Strategy MA 106 Healthcare Law and Ethics 4. (Answer this question only if you pursued graduate- level education in Healthcare Administration) When you compare your level of preparation for graduate school with that of your classmates in your MHA cohort, how well do you consider that the BYU Idaho Healthcare Administration curriculum/program prepared you to compete at the graduate level? (Use the scale of 1 10 please)

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