Thank you for volunteering for the 2011 NMU Pow Wow

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1 GENERAL INFORMATION FOR ALL VOLUNTEERS We thank you so much, but now our student group is counting on you so please be on time! Depending on your job you will report to the Vandament Arena or the Jacobetti Center. - Sign in and report with your crew leader right away! Jacobetti - Crew Leader Emily Frankie St Clair (Chef Chris Kibit oversees the kitchen) Vandament/Set-up/Tear Down - Crew Leader Vandament/Security - Crew Leader Charlene Brissette (Chris Busch oversee the PEIF) Spencer Marshall OVERALL VOLUNTEER COORDINATOR - Amanda Weinert stay and be on duty for the entire time you signed up 1. It is tempting to have fun while meeting new people and experiencing new things. However, we may some serious jobs for you and we ask that you keep on top of things in your area. 2. If for whatever reason you need to leave before your shift ends, please inform a crew leader. be polite and courteous 1. Give directions if you know them (locker rooms, bathrooms, etc.) 2. Help individuals with disabilities if necessary 3. Help find lost parents/kids (emcee stand is HQ for a lost child and lost & found). follow Directions 1. Be sure you understand what s expected (but remember we are learning too) 2. No drugs or alcohol this is a sober event. Thanks! Your appearance DOES COUNT 1. For Vandament volunteers -- We invite you to represent NMU or an organization that you represent. Security will be provided EVENT STAFF jackets. 2. For those cooking, you will want to pull your hair back and bring a clean apron if you have one (there will be some provided)

2 Thank you for volunteering for the 2011 NMU Pow Wow If you cannot answer a question, finds someone who can. Don t be afraid to ask for assistance. Several NASA members and the security teams will have a list of cell phone number. April will also have a cell phone (906) to keep the two locations connected. These numbers will be at the front desk in the Vandament. If you need to call the kitchen for any reason, call Contact Amanda Weinert for volunteer questions, (906) MORE GENERAL INFORMATION ABOUT SAFETY Be on the lookout for hazards *Electrical problems *Fire *General Safety *Rough housing Be on the lookout for shoplifting (Vandament) Observe body language Look for shoplifting teams This is specifically helpful in the vendor area. Be on the lookout for inappropriate behavior *Fighting *Throwing objects *Smoking Indoors (locker rooms) *Destruction of property *Climbers *Under-the-bleacher-creepers *Spitters Important communications needs to go directly to Front Desk or the EMCEE desk. Should we need emergency assistance, use your judgment in dialing If you have a concern, see NMU staffer (April, Tina or Grace) - Ask for help or guidance if you re unsure Be willing to serve as a runner even if you aren t specified to do so. Running includes: **Messages between front entrance, arena director, emcees, traders & security -2-

3 GENERAL VOLUNTEERS Transport change/receipts **Get receipts when cash changes hands Report janitorial needs **Report directly to the front desk. Contain spills/ messes if possible **Prevent possible injury first, then report, request cleaning The Front Desk will have volunteer phone numbers on hand EVERYONE pick up what you can **Help keep aisles clear, direct traffic around spills Communications should go through Front Desk **Entrance where you buy tickets Assist in locating lost parents/kids **The EMCEES can make announcements Working in the kitchen **People with long hair - remember to pull it back Keep water containers & refreshments filled and available for dancers & singers (There are people assigned to do so but just keep an eye out) **we will have a sign that refreshments are only for pow wow dancers, singers, and the emcees Assist Vendors **Set-up **Watch booth if they need a bathroom break. **Ask them if they need anything Other duties as assigned on site! - 3 -

4 SECURITY VOLUNTEERS It is especially important to work in pairs male/female (you need to check lockerrooms/bathrooms) Security Volunteer General Responsibilities Work in pairs -- Use buddy system Stick to your assigned area **Emergency may require your assistance elsewhere Know location of fire extinguishers **Observe and remember where they are Be on the lookout for shoplifting **Observe body language Be on the lookout for alcohol possession/intoxication **Follow, observe and report Be on the lookout for hazards **Electrical, fire, potential property/floor damage Be on the lookout for inappropriate behavior 1. Fighting 2. Throwing objects 3. Smoking 4. People without pants 5. Climbers 6. Rail-hangers 7. Spitters 7. Unattended kids/mischievous kids - 4 -

5 Types of Security Duty Door security Roaming security Facility security Door Security **Door security involves monitoring the different exits (other than the front entrance) to check on people entering and exiting from doors other than the front entry by the ticket sales. **Some people may just want to step outside to have a smoke or traders may be required to go out to their vehicles for things. Most others should enter through front. People may try to sneak objects out through exits (shoplifted materials, for example) or in (alcohol, for example). **Requires cooperating with traders in immediate area. **Smokers need to stay at least 30 feet from the building. Roaming Security **Roaming security involves patrolling certain areas by walking around within that particular area. People assigned to roaming security are also responsible for communications. It is important to work in pairs, be flexible and communicate clearly. **The exchange of phone numbers is encouraged the numbers will be provided at sign-in. (We re getting rid of walkie-talkies, so this is a trial for us feed back is appreciated). The use of cell phones will help all security keep in touch. **While on the floor, help by keeping an eye on shoppers at the vendors. Help by answering questions when possible. **You may be required to assess situations in order to report them accurately. Roaming teams will often be responsible for bringing in newly arrived volunteers to their assigned areas, and informing door facility security volunteers of break times, end of shift times, or reassignments. Three areas require roaming teams: the bleachers, pow-wow floor and the facility. **Bleacher security primarily involves keeping people from throwing things, keeping people from climbing ladders and scaffolds and restricting smoking. Watch out for kids climbing, on hanging over or through bleachers, and alcohol drinkers

6 -Floor roaming security teams floor provide assistance with communications and crisis intervention. Roaming team members should be particularly watchful of possible shoplifting, lost parents/kids, people taking pictures at inappropriate times and be ready to prevent arguments or conflicts from turning into fights. Work in teams as much as possible. It s particularly important to use the buddy system of reporting. Oftentimes, the pow-wow MC will request that no pictures be taken during certain times. Some people will not hear the announcement, others will ignore it. Please remind them of the MC s request in a polite way. Some people will ignore you or defy you. In this case, you will have to use your own judgment in how to handle this possibility. Involves patience and tact as well as extensive walking and standing. An example would be to say something about being respectful of the request. Facilities Security Security involves patrolling the halls and locker rooms immediately outside the pow-wow arena itself. The main responsibilities of this job involve protecting university and personal property as well as preventing unauthorized people from access to restricted areas of the building. Be particularly aware of possible theft in the locker rooms. Immediately report any signs of forced entry or attempted forced entry. Observe and/or question people (nicely) in locker rooms who may appear to have no plausible explanation for being there. Keep an eye on restrooms to report any janitorial needs. Requires both male and female. EVERYONE DO NOT intervene in something if your own personal safety is at risk. One person should hold and observe, that is, contain the situation so that it does not worsen, observe the situation so that an accurate report can be made later. If your team does not have communication devices, one of you should proceed immediately to the nearest person that is a Crew Leader or NMU Staff. At this point, the decision should be made whether or not Public Safety will be called in