Session Management in an Enterprise Communication Network. A GENBAND Solution Whitepaper May 2009

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1 Session Management in an Enterprise Communication Network A GENBAND Solution Whitepaper May 2009

2 Table of Contents Session Management in an Enterprise Communication Network... 1 Introduction... 3 SessionManagementChallenges... 4 GENBANDSessionManagementSolution... 4 GENBANDSessionManagement... 7 GENBANDReal TimeSessionManagement(RSM)... 9 Summary

3 Introduction EnterpriseChiefInformationOfficers(CIOs)areincreasinglyawarethatgrowingdemandforinformation andcollaborationatanytimeandaccessedfromanywhereisplacingenormousburdenonnetwork infrastructure.whatwasonceasecurevoicenetworkisnowbecomingaconvergedvoice/datanetwork supportingmultipleipinterfacesandservices.ciosarepushedtotheirlimitswhenconfrontedwith questionssuchas: Howtosupportamulti vendornetworkandguaranteeinteroperability? HowtosecurelyconverttheirexistingpublicvoiceaccessfromcostlyPRItrunkstoinexpensive IPtrunks? Howtoguaranteequalityvoice,videoandmultimediaservicesonacommonIPinfrastructure? HowtointroducenewSIPservicesintothenetworkwithoutaffectingexistinginfrastructure? HowtomeetimportantE911andCALEArequirementswiththenewVoIPnetwork? EnterprisesneedtoharnesstheflexibilityoftheconvergedIPnetworktodelivervoiceandmultimedia servicesbutmustdosowithoutcreatingcomplexoverlaysforeachspecificservice.suchconvergence naturallybringstotheforefrontchallengesofensuringnetworksecurityandservicevisibility.clear demarcationofenterpriseandserviceprovidernetworksismandatorytomanageservicesacrossthe demarcationandaccountingforresourceusage.theneedforvisibilityintothebehaviorofthenetwork, theuser,andtheperformanceoftheservicescarriedoveraconvergedipinfrastructuresupersedes traditionaltimedivisionmultiplex(tdm)networkmanagementapproaches.theemphasisbecomes moreongainingvisibilityandcontrolovertheindividualmultimediasessionsthatrideovertheip infrastructure. WhileIPnetworksprovidemanycapabilitiestodefineVirtualPrivateNetworks(VPNs)andprioritize differentmultimediatraffic,theyarenotdesignedtobesessionawareandtheyprovidefewcapabilities tomanageandcontrolend usersessions;asessionbeingtheip equivalentofaphonecall.toillustrate thiskeypoint,manytimesuserscomplainaboutcallqualityacrossavoiceoverip(voip)enterprise networkwhiletheip/mplsnetworklayerisworkingproperly.thisisavoidincurrentipnetwork solutionsandhasthepotentialtoimpactconvergedip PBXinstallations. GENBAND ssessionmanagementsolutioncomplementsenterprises routers,switches,ippbxsand applicationservers,deliveringtheinformationandcontrolnecessarytoguaranteequalitysessionsand serviceswhilecustomersrealizebothoperationalandcapitalexpensesavings.thispaperdiscusses GENBAND suniqueapproachtosessionmanagementthatenablesenterprisestosetup,secure, monitor,manageandaccountforip basedsessions,bothsessioninitiatedprotocol(sip)andh.323. GENBAND ssolutionenablesnetworkadministratorsto EstablishPublicSwitchedTelephoneNetwork(PSTN)likegranularcontrolrequiredfor centralizedsessionmanagement,monitoringandaccountinginahighlydistributedconvergedip network Architectreal timedynamicpolicybasedcontroloftheend to endperformanceofeachsession Flexiblymeetenterpriseservicerequirementswithoutbuildingseparateoverlaynetworks 3

4 Cost effectivelyoperateaconvergedcommunicationnetworkforthedeliveryofreal timeip services SessionManagementChallenges Intheconvergedrich mediaenterprise,servicesupportrequirestrafficmanagementonasession bysessionbasis.unlikethepstn,whichofferspredictableresourceutilizationandguaranteedservice levels,theipnetworkisinherentlyamulti serviceandbest effortnetwork.anewapproachisrequired toderivepstn likecontrolsandreal timeservicepredictability.theip LayeroffersQualityofService (QOS)andsecurityfeaturessuchasVLANtaggingandMPLS.However,evenwiththeselowerlayer features,sessionqualityisnotguaranteednorreportedonanindividualsessionbasis;voicequalityofa VoIPsessionmaybepoorwhiletheIPlayerisworkingproperly.ThisproblemismoreapparentasIP sessionstraveloutsidetheenterpriseviadirectiptrunkstotheserviceprovider.whileserviceproviders mayprovideservicelevelagreements(sla)withintheirownnetwork,slasaredifficulttoguaranteeas sessionstraversemultipleandworldwideipnetworks.networkadministratorsrequireaddedsession specificcontrolandintelligencethatallowthemthefollowing: 1. Dynamiccontroloverthenetworkhandlingofsessions 2. Theabilitytotailorthesessionsupportbasedonbothbusinessandnetworkconstraints,and 3. Thereal timeend to endvisibilityofthesessions,serviceandnetworkbehaviorsforusage accounting,slaconfirmation,businesscontinuityandcapacityplanning Thenetworkadministrator sjobiscomplicatedbythedistributionofnetworkintelligencethroughout theipnetworkandtheintroductionofawidevarietyofnetworkelementssupportingadvancedip services.administratorsneedadifferentsession basedapproachthatgivesthempstn likecontroland defusesthecomplexityofdeliveringreal timeserviceswithinaconvergedipnetwork. GENBANDprovidesasessionmanagementsolutionthatwaspurpose builttoaddresstheseissuesand givenetworkadministratorsthetoolsandstatisticsnecessarytocontrolservicedeliveryatthesession layer.thissystemsolutionconsistsoftwocomponents:(1)sessionbordercontroller(sbc)and(3)real TimeSessionManager(RSM).Workingtogether,theseproductsprovidetheauthoritativenetwork probepointsandanalyticsto(1)collectandreportsessionstatistics,(2)analyzethesessionstatisticsin real time,and(3)actontheanalysisresultssothatsessionscontinuetomeetuser definedquality metrics.thenextsectiondiscussesgenbandproductsandsessionmanagementinfurtherdetail. GENBANDSessionManagementSolution GENBANDproductsarearchitectedalongthreewell establishednetworklayerslooselymatchinglayers 3,5,and7oftheOSIstack(refertofigure1).Thisarchitectureresultsinflexiblesoftwareproductsthat separatesignalingfrommedia,productsthatcanbepackagedindifferentwaysdependingoncustomer needsandproductsthatmeetnewimsconcepts. 4

5 Figure 1 The GENBAND S-Series is a family of session oriented products each targeted to handle specific areas of session-based service delivery and management Atlayer3,correspondingtothetransportlayer,istheGENBANDSBC.TheSBCprovidesIPsecurity functionalitywhileprocessingbothsignalingandmedia.thesefeaturesincludethefollowing: Signalingfeatures: SIPSignaling:Voice,Video,IPBPXTrunking,SIP/H.323Interworkingfunction,Routing/Hunting,Call AdmissionControl,SLAPolicyEnforcement Securityfeatures: VoIPFirewall,NAT,NATTraversal,DoSProtection,TopologyHiding Mediafeatures: VLANTagging,802.1p/q,QoS, diffserve Selectivemediaroutingwithoptionaltranscoding Regulatoryfeatures: E911emergencyservices,LegalIntercept TheGENBANDSBCisalsoanetworkprobepointthatcollectsper sessiondatasuchaspacketdelay, jitter,andlostpackets.italsocalculatesmeanopinionscore(mos)persession,reportingthis 5

6 informationinper sessionsessiondetailrecords(sdrs).per sessionsdrsareuniqueintheindustry andoneofthecorecomponentsofintelligentsessionmanagement. Next,atlayer5,theGENBANDSBCprovidesanend to endviewofthesession.withanintegratedsip ProxyandH.323gatekeeper,theSBCperformsregistrationandglobalsessionroutingfromIP PBXto SBCandbetweenIP PBXs.However,differentthanabasicSIPproxyorGatekeeper,theSBCsupportsa multitudeofenhancedroutingandhuntingfeaturesthatgivenetworkadministratorssuperiorcontrol ofipsessions.someofthosefeaturesinclude: RoutingEnginefeatures: PortandTrunkGrouplevelgranularityforroutingallowstheestablishmentofroutingpolicies onanendpointbasisdowntotheportlevelortrunkgrouplevel Flexiblepolicyenforcementcanbeappliedforbothincomingandoutgoingcalls GENBANDcallingplansfacilitatealargevarietyofroutingpoliciesincludingtimeofdayrouting, routeprioritybyrouteorendpointandroutehunting Sophisticatedcalltreatmentofthecalledandcallingnumbersenablesapplicationssuchas permissivedialingandadaptcallrequeststotheuniquerequirementsofterminatinggateways Supportforover2millionroutespersystem ComprehensiveSDRsthatcaptureoverninety(90)persessionperformancestatistics DynamicCallHuntingfeatures Onafailedegresscallattempt,thenextdestinationendpointtobeselectedisonewhichisthe bestoftheremainingsetofendpointswhichcanroutethatcall. Upto16routehuntsorrouteadvancescanbesetuponthesystem. Callhuntingisenabledgloballyforthesystemoronapersourceendpointbasis.The configurationonthesourceendpointoverridestheglobalsystemsetting. Callhuntingisdynamicallydisabledwheneverthedestinationendpointsendsmediainits ProgressMessageindication. BothSIPandH.323callsaresubjecttohunting.WhenevertheSBCforwardsmedia,huntingis disabledforthatcall.everyroutehuntgeneratesasdr.thesdrsarelinkedbyacommoncallid.thesbciscompliantwiththeinternetdraftonsiptoisdn/q.931releasecausemappings. ManyofthesefeaturesofferedbyGENBANDareuniqueintheindustry.TheSBCisalsousedasaprobe pointtogeneratesdrscontainingsessionstatisticssuchassessioncallholdtimesandpostdialdelay times. Finally,thereistheapplicationlayersessionmanagerknownastheGENBANDRSM.TheRSMcollects statisticsfromthesbc(s),forexamplepacketdelays,jitter,lostpackets,mosscore,sessioncallhold times,postdialdelaytimes,andmalformedsipmessagestatistics.thersmpullsthesestatisticsfrom SDRsandfirstreportsthemtothenetworkoperatortohelpthemmanagetheirnetwork.Second,the RSManalyzesthedataagainstmetricsdefinedpersubscriber,persessionandperapplicationto determineiftherearenetworkproblems,forexamplemosmetricsdropbelowacceptablelevelsorcall durationdropsbelowthresholds bothindicatorsthattherearesessionproblems.third,ifproblems arefound,thersmimmediatelynotifiesanoperatorvia orpage.finally,thersmwill automaticallycorrectproblemsbygeneratingnewroutepathsandupdatingsbcswiththenewpolicy information.thispatent pendingfeedbackloop,knownasthedynamicpolicymanagement(dpm), betweenthersmandthesbcscompletesthesessionmanagementsolution;thersmcapitalizesonthe SBCsessioninsighttodynamicallycontrolsessionsdependinguponcurrentnetworkconditions. 6

7 GENBANDSessionManagement TheGENBANDintelligentsessionmanagementsystemcomplementsotherIP PBXofferingsby addressing,forexample,multi vendorissues,multi protocolissues,qos,security,andreliability concerns,figure2depictsatypicallargedistributedip basedenterprisecommunicationnetwork consistingofip PBXsfrommultiplevendors,bothTDMandIPgatewaystotheServiceProviderand multipleip basedapplicationssuchasconferencingandunifiedmessaging.alsoincludedaregenband sessionmanagementcomponentsincludingastandalonesbc,collocatedsbcandarsm: Figure 2 - GENBAND S-Series SBC Solution Offering ThestandaloneSBCdeliversindustry leadingfunctionality,havingbeenawardedsecurityandfeature awardsfromseveralindependenttesthousesincludingnetworkworld sclearchoiceaward.even furthervalueisdeliveredwhenthesbcadvancedroutingcapabilitiesandsessionmanagement capabilitiesofthersmareintroduced.theexampleillustrateshowgenbandcomponentsprovide directipconnectivitybetweentheenterprises,consumers,andvoipserviceprovidersviasiporh.323 trunking. SessionManagementExample:AssumetheenterpriseinFigure2hasconfiguredtheSBCsothattimeof daypolicy,location basedpolicyandleastcostroutingpolicydictatestousesiptrunk1forall outgoingcalls.voipsessionswillcompletethroughthegenbandsbcandstatisticsarecollectedafter eachcall.suddenly,callsthroughsiptrunk1suddenlyreceivelowmosscoresindicatingaqualityof servicechallengedeepwithintheserviceprovider snetwork.thisresultsinusercomplaintsand potentiallylostrevenue.withgenband ssessionmanagementsbcandthersmanalytics,this 7

8 conditionisidentifiedveryquicklybythersm,whichtriggersseveralevents.first,itnotifiesthesbcto overridestaticroutingrulessothatfuturesessionsareroutedtothealternatesiptrunk2 resultingin highercallcompletionsandfewercomplaints.second,thersmnotifiesnetworkoperationspersonnel via orpagethataproblemhasbeenencountered.third,itgeneratesreportsthatcanbelater matchedtoslacommitmentsbytheserviceprovider.inaddition,thesbccanbeconfiguredtotrickle callsbackthroughsiptrunk1untilqosisimprovedatwhichtimeitwillswitchbacktonormalstatic routingrules.alloftheseactionsareautomaticandcontrolledbyuser configuredpolicies. Itisasimpleexamplebutitpresentsthebasicsofintelligentsessionmanagementanddifferentiation offeredwiththegenbandsolution.manyserviceproviderandenterprisecustomershavealready beganimplementingasessionmanagementsystemandarereportingnumerousbenefitsbothinside theenterpriseandbetweenenterpriseandserviceprovider.belowarelistedsomeofthesebenefits: Sessionmanagementbenefitswithintheenterprise Centralizedinter PBXdialplanmanagement Multi vendorip PBXinteroperability SIPandH.323protocolinterworking SDRaggregation Proactivevoicequalitymonitoring/reporting/notification Leastcostroutingforintra enterprisecalling(on netversusintra stateversusinter state) Policydecision basedrouting LCROverride CentralizedCallAdmissionControl SessionmanagementbenefitsbetweenenterpriseandServiceProvider: End to endslaqualityassurance Leastcostrouting(multipleSPaccessandmultipleSPs) Policydecision basedrouting LCROverride Take backandtransferwithintheenterprise,carrieragnostic Protocolinterworking(SIPtoH.323)betweenServiceProviderandEnterprise SIPnormalizationbetweenServiceProviders Securenetworkedge,especiallyforcarrierprovidedVPN Thesesamecustomersarereportingsignificantoperationalandcapitalexpenditurebenefitswhen addingsessionmanagementtotheirip BPXenterprise.Someofthesavingsincludethefollowing: OperationExpenditureBenefits: Enableslowercarrieraccessandfeaturerates Network wideleastcostroutingreducestelephonyexpenses ProvidesevidenceforSLAswithserviceprovider(lossrecovery) ReduceslaborrequiredtosupportconfigurationandmaintenanceofdialplansacrossPBXs ReducescostofSDRcollection/aggregation EnablescarrierbypassthroughenterprisetoenterpriseVoIPpeering CapitalExpenditureBenefits: Leveragesexistinginvestmentsthroughprotocolandvendorinterworking Avoidsover provisioningtoensurenetworksupportsreal timedata 8

9 Aspreviouslydiscussed,GENBAND sintelligentsessionmanagementsystemcomplementsip PBX offeringsanddeliverssignificantcustomerbenefitsthatareuniqueintheindustry.sessionmanagement differentiatesanenterprisebidfromcompetitivebids. GENBANDReal TimeSessionManagement(RSM) TheGENBANDRSMcomplementstheGENBANDSBCbyprovidingautomaticfeedbackofnetwork behavior,slaorthresholdcheckingandthedynamicadjustmentofsessiondevicesandinterconnects. Thefeedbackprovidesenterpriseswithahighlypredictive,scalableservicearchitectureforsession basedapplications.inaddition,thersmisdesignedtoprovidethenetworkadministratorswithasingle pointfromwhichtheycontrolandassesstheperformanceofsessionstraversingthegenbandsbc: RSMArchitecture TheRSMrunsonastandards basedintelhardwareplatformhostingacarrier gradelinuxbased operatingsystem.thersmarchitectureisillustratedinfigure3;asshownintheillustration,thersm andsbcrunonseparatehardwareplatforms Figure 3 - Architecture illustrates the interaction between the GENBAND Real-time Session Manager (RSM) and the S-Series SBC AnRSMAgentcomponentrunsontheSBCplatform,whichprovidestherequiredinformationand interfacetothersm.thersmagentimplementsseverallogicalmodulesincludingthesdrserver, JserverInterfaceandlogPPintheSBC.TheSDRserverreadstheSDRSfilescreatedbytheSBCand 9

10 deliversthemtothersmserverusingstandardhttporhttps.thedeliveryofsdrsisviapost mechanismswithupto2500sdrspersecondsupported.optionally,thesbccanbeconfiguredto streamsdrstothird partydatabases.similarly,logfilesgatheredatthesbcmaybeforwardedtothe RSMserverusinglogPPagentcomponent,forfurtheranalysis.Thisenablesserviceoperatorstoreactto alarmsandeventsindicatingthresholdcrossingsineitherthesessionperformanceorhealthofthe sessionelements.thersmmaybesetuptodynamicallyupdateroutetablesatthesbcwhenreacting tosessionstatusandhealth. TheRSMissupportedbyaweb basedrsmclient.additionally,thersmweb servicesapiprovides northboundinterfaceforprogrammaticflow throughprovisioning.serviceoperatorsandnoc personnelcanusetheirbrowserstoremotelymanagethegenbandentitiesorintegratewithexisting managementtoolsviathewebservicesapi. TheGENBANDRSMsupportsthesesessionmanagementtasks: PolicyandroutemanagementforCallAdmissionControl(CAC) QualityofServiceandServiceLevelManagement Servicevisibilityandperformancerecords AlarmsandEventsaffectingtheservice CentralizedProvisioningandmaintenance Generatingreportsforbusinessandnetworkplanningtasks SDRmanagement TheGenViewRSMalsoincludesthefollowingtask specificmodules: RouteAnalysisModule(RAM) theramrunningonthersmserverprocessessdrsinrealtimefrommultiplesbcplatformsandisusedtodetermineqos.thisisthefundamental componentbywhichthersmagentcommunicatesthesbc.theramprovidesabasicsetof engineeringreportsincludingtheanswerseizureratio(asr),listingof200mostrecentcalls, andenablescustomreportstobespecified. EventsandStatisticsModule(ESM) theesmfacilitatesalarmingwhichcanbesyslogbasedor SDRbased.SBClogfilesareparsedforspecificerrorcodestotriggeralarms.Similarly,SDR information(e.g.errorresponse,asrthreshold,totalnumberofminutes,etc.)isusedtoassess eventandalarmgeneration.actiontakenincludesloggingtheerrortoafile,generatingan tothenetworkadministrator,orblockingaparticularendpointviatheadaptiverouting Module. AdaptiveRoutingModule(ARM) thearmprovidesasetofactionstochangetheroutetable configurationonthesbc.thearmprovidesamechanismtodisablecallsatendpointingressor egressbasedonalarmconditionsandnetworkcapacitystates. BusinessAnalysisModule(BAM) thebamprocessessdrsfromthersmdatabasetoproduce on demandbusinessreports.theseincludeusageandcostbyroute,sector,etc.thersm provideshookstoexternalbillingandaccountingsystemsviaitswebservices(wsdl)interface. WebInterfaceModule(WIM) thewimprovidesuseraccessviaawebinterfaceforwhichthe userisauthorized.subscribersmaybesetupwithportalaccessforself carepurposes. Controlledandsecureintheirgroupordepartment.IncaseswheretheRSMissharedbetween 10

11 multiplegroups,knownaspartitioning,thewimrestrictsuserviewstotheirrespective partitions.notethatthereisnolimittothenumberofuserperpartitionornumberofaccess lists. LeastCostRoutingModule(LCR) LCRgeneratesroutingrulesbasedonBAMrating information.thelcr generatedroutesarethenusedtoreconfiguretheroutetablesinthesbc toeffecttherequiredchanges. ThirdPartySDRSupportModule(TCS) thetcsenablesimportingofthird partysdrsintothe RSMforreporting/ratingandexportingtothird partydatabasedirectlyfromthersm.under partitionedconditions,onlysdrsthatbelongtothatpartitionarestreamed. 11

12 RSMReports ThereportsgeneratedbytheGENBANDRSMenablenetworkadministratorstomonitorsystemactivity inreal timefortechnicalandbusinesspurposes.engineeringreportsdisplaytheasrinvariousformats, oralistofthelast200callscanbedisplayed.upto11typesofreportscanbegeneratedwhichare color codedbaseduponasrpercentages,andagraphgeneratedofasragainsttime.callsaregrouped andcolor codedintoabandoned,busy,errorornormalstatuscategorieswitheachindividualcalland detailedsdrinformationavailable.thereportprovidesoperationalstaffinsightintonetworkhealthand theabilitytoanalyzeissuesonacall by callbasis.reportscanalsobefilteredbaseduponparameters suchasthesbchostplatform,startdate,enddate,sourceidanddestinationid.thereportcanbeset toperiodicallyupdateanddisplayviathewebinterface.anexampleengineeringreportgeneratedby thegenbandrsmishighlightedbelow: Figure 4 - GenView RSM Engineering Report graphically presents the quality of the services and other performance metrics 12

13 TheRSMsystemcanalsobeusedtogenerateupto44uniquebusinessreports.Thisfeaturecomprises 11filterssuchasRegion,Customer,Supplierandvarioussource/destinationfilterseachofwhich supportthefollowingfoursortcriteria:calls,minutes,revenueandprofit.anexamplebusinessreport generatedbythegenbandrsmishighlightedbelow: Figure 5 - GenView RSM Business Report includes analysis of the cost of carrying the session to ensure the service operates within the business specified constraints 13

14 RSMAlarms TheGENBANDRSMenablesnetworkadministratorstosetspecificconditionsunderwhichalarmsare triggeredanddefinesystembehaviorundertheseconditions.thersmcanbeconfiguredtodetect alarmsfromeithersystemlevellogfilesofeachsbcplatformorfromsdrsgeneratedbythem.the rangeofsdralarmtypesgeneratedincludeparameterssuchaslocaldisconnect,asr,gatewayminutes, dollaramount,averagerequestrate,averagecallduration,postdialdelay,lowvoicequality,highpacket lossandjitter.allalarmscanhavetwosetsofactionsassigned,thefirstsetofactions,oron Trigger,are performedwhenthetriggerconditionismet,forexampleasr<50%.whenthetriggerconditionis reset,e.g.asr>50%,theoff Triggeractionsareperformed.Alarmscanbebasedontime of day, systemload,region,customer,supplierorendpointprovidingaflexibleenvironmentforeventdetection andtriggering.alarmsandeventsmaybeassociatedwitharangeofdifferentactions,suchas: GenerateSNMPTrap sendsasnmpwithtextualalarmnameanddescriptiontodefinedip address Block canbeusedtoblockallendpointcallsorsetavaluetotricklecalls ModifyEndpointPriority canbeusedtochangethepriorityofanendpoint ModifyRoutePriority canbeusedtochangethepriorityofaroute ExecuteScript canexecuteanexternalscriptfilewhichcanbeusedtoextendthersm capabilities Log canbeusedtologtosyslogorlocalfile Mail establishwhich addressesshouldreceivespecificsubject related s Unblock thisrestoresthemaxcallsconfigurationtoanendpoint Figure 6 - CDR, Log, and SNMP Alarm Viewing Example 14

15 ThealarmcapabilitiesoftheGENBANDRSMprovidenetworkadministratorswithanend to endview intonetworkhealth,allowingautomationofresponsestoperformancechangesinthenetwork.this enablesadministratorstotakecorrectiveactionfordegradationinserviceqostherebyimprovingthe overalluserexperience. RSMProvisioning TheprovisioningsupportincludedintheRSMsimplifiesthemanagementofGENBANDendpoints, routes,callingplansaswellasratinginformation.forexample,itenablesanadministratortoconfigure comprehensiveratinginformationsuchasminimumduration,billingincrement,andconnectioncharge, whichcanbedate/timeactivatedallowingmechanismssuchasoff peakandon peakratestobeapplied foragivenroute.thisinformationcanbeprovisionedmanuallythroughthewebinterfaceorby importinganexternalfiledefiningthevariousdataintothersm.baseduponthisinformationthersm ratessdrsforthespecifiedregions/routesastheyarereceivedfromvariouss SeriesSBCsinthe network. UsingtheprovisionedratinginformationtheGENBANDRSMgeneratesaLCRreportdisplayingroutes prioritizedbytheorderofleastcost,asillustratedbelow.thepriorityofroutescanbemanually modifiedandimporteddirectlytothegenbandsbctoupdateroutingcriteriawithinthenetwork.in additionthersmsystemisalsocapableofgeneratingmaximumprofitrouting(mpr)reportsto determinewhichtrafficroutesgeneratethehighestrevenues. TheGENBANDRSMalsoprovidesadministratorswiththecapabilitytopartitiontheRSMandSBCdata intoseparatelogicalentities.upto64uniquepartitionsaresupportedwithmultipleuserswithcustom definedcapabilitiesandprivilegesallowed.thepartitioningallowsadministratorstousethesbcin partitionedmodeasmultiplevirtualswitches eachreportingseparatelypergroupordepartment. 15

16 Summary GENBANDhaspioneeredthetransformationofcarrierVoIPpeeringbyprovidingnetworkedge intelligencethatensurespstn likequalityandreliabilityforvoipcalls.carriersusinggenband s solutionshavereportedtriplingtheirservicerevenueandimprovingcustomersatisfactionoverthe courseofonlyafewmonths.genband srichexperienceindevelopingintelligentvoipsolutionsisnow beingappliedtotheuniquerequirementsoftheenterprise.genband ssolutions,withminimal investmentandminimalinfrastructurechange,allowtheenterpriseto: Receiveimmediatevisibilityandcontrolofthereal timevoipapplicationsacrosstheenterprise network Seamlesslyinteroperatemulti vendorandmultiprotocolvoipequipment Addnewconvergedapplicationstailoredtointernalemployees,customers,andpartnerprofiles ReducePSTNtollchargesbyintelligentlyroutingbothoff netlocalandlongdistancecalls efficientlyovertheipnetwork EnableSIPtrunkingbetweentheenterpriseandServiceProvider,takingadvantageoflower tariffsandarich mediacapableinterface TheGENBANDintelligentsessionmanagementsystemaddresseskeyissuesandiscoupledwiththe mostcomprehensivesetofreportingcapabilitiesavailable;thesystemprovidesavisiblydifferentiated approachtomanagingaconvergednetwork.thisempowersthecioanditgrouptodeliverquality servicestoend usersandenablesthemtointroducenewconvergedservicesthatimproveoverall productivity. 16

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