1 The Year of HD Voice Who, what, where, how? (Actually, who, how, where, what)
2 Doug Mohney - Background Following the ICT sector for over two decades Writing for Boardwatch, The Inquirer, VON Magazine (Pulvermedia), TMC Started HD voice coverage in May 2009 Launch of HD Voice News (HD Connect Now) in August 2009
3 The 2009 HD voice wake-up call France Telecom deployments Broadband: Over 500,000 G.722 VoIP endpoints Mobile: AMR-WB deployed in Moldova Global Crossing Built HD conference bridge for customer Working on open HD conferencing bridge Verizon Business Close to 5,000 phones at HQ Expects early adopters in 2010, general availability in 2011 Cablevision (Optimum Lightwave) Deployed hosted HD voice service in 2H09
4 Yes Once again, the United States of America is being outclassed by the rest of the world in telecommunications technology.
5 Or U.S. carriers will wait until the smoke clears and then get a deal because someone else has done the hard R&D
6 Who: Companies in HD voice ecosystem IP desktop handset manufacturers ALL major Aastra, AudioCodes, Avaya, Cisco, Polycom Mobile handset manufacturers Nokia, Sony Ericsson declared, anyone with Android & 4G, others to come Network core Aculab, Dialogic, D2 Technologies, Ericsson, Trinity Convergence Applications BroadSoft, CommuniGate, Unisys, WYDEVoice Service Providers Cablevision, France Telecom, 8x8, ooma, WorldGate
7 What is HD Voice? First-- What is narrowband voice? Acoustic standards set in 1937 Since 37, FM radio, TV, CD, HDTV, HD radio PSTN grade call = 3.4 khz range 300 Hz to 3400 Hz G.711 is VoIP equivalent, 64 kbp/s bandwidth
8 What is HD voice? Also known as wideband voice Range of at least 7 khz sampling; i.e. twice the range of G.711 G.722 codec is baseline HD voice: 30 Hz to 7000 Hz 2x PSTN/G.711 Still only need 64 kbit/s Other HD voice codecs include AMR-WB, SILK, GIPS isac.
9 HD - Looking at Hertz
10 Benefits from HD voice Reduction of fatigue Narrowband clipping means brain plays fill in the blanks in the background More data = less brain strain A reason why long conference calls suck! Better compensation and clarity Similar-sounding words like "sail" and "fail" Acronyms are notorious for garbling End up having to repeat and/or spell out
11 HD Voice is much more than a codec.. Typically an all-ip application Requires capable speakers & microphones PSTN can t handle wideband You can fake it on mobile network with the right gear SIP for interoperability Need good QoS, low latency If you can t do vanilla VoIP On large scale, need agreements to interconnect via SIP for seamless HD calling, transcoding between HD codecs
12 How do you get HD voice to talk to the PSTN? To other HD voice users? Different codec types Transcoding HD voice to PSTN/G.711/G.729 G.722 to AMR-WB, SILK, isac Same codec type On same LAN Interconnection via SIP
13 HD voice and the island problem Service providers don t do SIP peering/interconnect/federations out of the box- Security considerations (SPIT, DDoS, you name it) ENUM is overhead Quality of Service Settlements (i.e. who gets cash) As a result, there are many HD voice islands: In enterprises At service providers
14 Building bridges to HD voice islands Can peer (direct relationship) Service provider to service provider IP Peering Alliance Group of independent hosting business VoIP guys Cloud Communications Alliance Smaller group of guys in IP peering alliance sent out press release Interconnection service Spoke and hub network Hub service provider Manages ENUM lists Technical, business, and legal management Xconnect ran HD voice trial in April-June timeframe Many participants in the Cloud Communications Aliance Sprint PIN network Doing vanilla VoIP Could do other SIP (HD voice, video) if Sprint figures out what to do with PIN
15 Back to HD voice codecs G.722 Based on G.711, people wanted better voice Patents expired, now anyone can use it AMR-WB aka G Cellular industry wanted HD, based on AMR Designed to conserve RF usage, 24 kbit/s for HD Need to pay VoiceAge (and Nokia, FT, Ericsson) for patent Currently nearly exclusively in cellular domain, but being pushed to wireline isac Google BOUGHT GIPS in May for $68 million Proprietary (today) by Global IP Solutions (GIPS) Licensed for use by AOL, Yahoo, QQ, Nimbuzz, WebEx, IBM Lotus, Citrix Online Will Google open source one or more GIPS HD voice & video codecs??? SILK Skype wanted superwideband codec with variable bit-rate adaptability based on CPU and network availability Royalty-free license Samples between 8 to 24 khz, use 6 to 40 kbit/s
16 And still more HD voice codecs G / Polycom Siren) Royalty-free usage, not open source. Bit-rates from 16 to 32 kbit/s Billions of minutes of usage on Vivex. Fraunhofer Audio Communication Engine (ACE) Include specifically designed MPEG codec AAC Enhanced Low Delay CD quality audio at very low coding delays and bitrates Pitched for 4G/LTE usage, other parts of toolkit include echo control software, IP streaming stack and error concealment tools. Why yes, you do have to pay royalties Speex Open source patent-free Sampling from narrowband (8 khz) to wideband and ultrawideband Can use bitrates from 2 to 44 kbit/s Broadcom BroadVoice Offered royalty-free and open source under GNU (C, floating & fixed, GNU LGPL 2.1) Wideband at 16 khz sampling, 32 kbit/s, narrowband 8 khz sampling, 16 kbit/s
17 Why people fight over codecs Hardware designers Simpler is better, fewer codecs, less expense to test and support On wireless side, less cycles = more battery life Wireless crowd Old guard: Every little RF bandwidth is sacred But this goes out the door with 3G/4G!! Some say this with a straight face as they prepare their pitch slides for streaming video, two-way conferencing yah, WTF Lean on the device CPU to compress (AMR-WB, SILK) Network core More codecs, more transcoding between formats Service providers prefer to NOT transcode as it costs money & has potential to lose HD voice goodness in translation between HD codecs Developers Programmers all think they can write something better.
18 Apps that love HD voice Conferencing the Killer App Clarity, less stress, identify voices, accents less of a barrier Multi-national conversations for bonus dollars Non-native speakers of language can Be understood better Better understand what is being said much better Transcription (i.e. voice to ) Computer-based fewer errors Human, same thing, easier, less replaying
19 Apps that should love HD voice Better IVR/anything processing voice Young and old Young (under 3) have squeaky voice, don t understand on a phone call Old, don t hear so well; HD adds back some clue Public safety/national defense Better 911 calling Better translation/understanding of intercept
20 Who is doing HD voice? Major Carriers Mobile Cable/MSO Hosted VoIP/Business VoIP Consumer bypass play By region: Europe now Asia beginning North America under the radar.
21 Major Telecom Carriers France Telecom At least 500,000 users/end-points on broadband Multiple mobile deployments announced BT BT hub, likely 2M G.722 capable end points deployed Telstra Hosted HD voice service for businesses Could have up to 11,000 end-points internally Global Crossing Running HD conferencing bridge for top-tier customer Public HD conferencing bridge coming Verizon Nearly 5,000 endpoints installed at HQ Verizon Business: Early adopters 2010, general availability 2011 Deutsche Telekom Tested with Ericsson back in 2006 Telecom Italia Often repeated, but
22 Mobile/Cellular France Telecom / Orange Moldova, Armenia (!) running France by end of July UK trials done, rollout later this summer /3Q Belgium, Luxembourg, Spain in UK Demo, teased media in 2010 Deutsche Telekom (DT) Has trialed HD on LTE VoLGA and 4G expected to be drivers
23 Cable/MSO CableLabs blessed DECT CAT-iq standard in 2009 Wireless end-to-end G.722 call CPE with embedded CAT-iq starting to come out of pipeline Cablevision Optimum Lightpath launched hosted HD service in June 2009 Cox 2011 is latest word. Comcast The Cable Show 2010, CTO said As we move to HD voice No timetable given. Time-Warner Cable Has tested HD voice, coy on deployment plans Expects CPE to be capable within 5 years
24 Business VoIP providers Many independent hosted providers Differentiator against bigger players 8x8 biggest in North America Aastra Hi-Q upgrade 70,000+ end-points (Jan 2010) Numerous players with 2,500 to 7,500 endpoints.
25 Consumer plays Ooma Hardware/service bundle Second-generation Telo hardware does G.722, CAT-IQ 4Q 2009 shipped 25,000 units Do the math, could conservatively ship around 100K+ units in 2010 WorldGate The guys who did the OjO phone Have a two year, 300,000 unit deal to ship videophones to ACN; the phone supports G.722 as well as video. Vivox Provides voice via Siren 14 (G.722.1C) to MMORPGs & Second Life 16 million users, Over 2 billion minutes per month Customers include CCP Games, Electronic Arts, Gaia Online, Icarus Studios, Linden Lab, NCsoft, Realtime Worlds, Sony Online Entertainment and Wizards of the Coast.
26 HD Voice by region Europe FT leading, others joining. Asia Australia/Telstra offering hosted service Korea, Japan offering services North America Under the radar with earlier adopters in enterprise, consumer, cable, and hosted VoIP.
27 Why use HD? Today s apps Service provider attraction/retention Conferencing Multi-national As a part of a UC play
28 Service providers Attraction Better quality voice than narrowband, other carriers Retention Better quality product keeps people from switching (i.e. keep churn down) France Telecom not charging extra for bband HD Differentiation Set apart from everyone else until everyone else gets it Monetization Pay for better quality (?) Nobody knows Pre-pay vs post-pay interesting to watch
29 Conferencing HD voice s killer app Clearer communication Don t have to repeat acronyms Less stressful People focus on content, not figuring out what is being said Can identify individual voices easier
30 Multi-national/multi-lingual BIG winner for Fortune 500/international businesses Non-native speakers can understand what is being said better/easier Clearer speech, no clipping of similar sounds, don t have to guess/interpret Can understand non-native speakers better Accents much less of a factor because there s no clipping.
31 Unified Communications Rolled in as yet another feature in a UC play Better voice quality provides Clearer voice mail messaging More effective transcriptions Voice to Less human work/intervention in voice-based work products (Health care, legal, financial) Cablevision/Optimum Lightpath s play in NY
32 Higher Education Desire to work with leading edge Large campus deployments Deployments of 5,000 (and more) end-points Penn State Texas Tech
33 How does HD progress? Mobile Broadband Around the world
34 Mobile HD voice progression France Telecom taking lead role in Europe Has upgraded data networks Bringing handset manufacturers in Expects full portfolio to be AMR-WB capable by end of 2011 Expect competitors to match in Europe Asia likely Japan North America Roll some dice Mobile HD voice likely to happen faster Typical handset lifecycle of 3 years Can churn out old gear with incentives Arms race (more features) and Moore s Law (faster/cheaper silicon) aid process
35 Broadband U.S. Verizon/AT&T vs. Cable Companies Who blinks first? Once one comes in, others expected in avalanche. Cable appears to be on a path for Approved DECT CAT-iq standard in 2009 CPE gear starting to come out in 2010 Europe Nobody s moved other than France Telecom (yet) BT, DT, Virgin likely, Norway and Holland also cited Asia Korea, Japan
36 HD voice around the world Europe Mobile - All HD over next 5 years Asia Mix of mobile and broadband North America Islands of HD today in business, consumer Cable companies by 2011 Mobile likely a 4G-esque play 2011/2012
37 For more information TMC ( has a HD voice Channel with info
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