Why partner with LJ Hooker Home Loans?

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1 Why partner with LJ Hooker Home Loans?

2 Our commitment to your business. LJ Hooker Home Loans has been an integral part of the LJ Hooker Group since During this time we have helped many of our real estate partners list, sell, and manage more properties, increasing the value proposition to their clients. In 2013 we helped more than 4,500 people with their property lending needs. In doing so, we settled over $1.3 billion in mortgage lending. Our total funded portfolio is now close to $5 billion. By connecting our real estate and home loans offerings, LJ Hooker provides the market with a unique service offering under one linked brand. Our real estate professionals provide access to market leading listing options, property reports and far reaching property selection. Our home loan teams provide guidance to clients with the best mortgage products and cash flow strategies to enhance the selling, buying, and investment experience. This booklet highlights how the team at LJ Hooker Home Loans assists with your business growth and connects you with more clients.

3 It s not all about home loans. A key reason why more and more of our real estate offices are connecting with LJ Hooker Home Loans is to increase lead generation and customer retention. Our home loan partners deliver you property listing leads, property management leads, and offer tailored purchasing solutions to enhance the property buying process. We also assist with client retention under our brand, opening up strategic marketing touch points for the database. It s our local area too. Cumberland shop front, Parramatta NSW No doubt you work hard to establish your name and the LJ Hooker brand in the local area, and so do we. We work with you to promote the LJ Hooker brand and create awareness in your local area. Our property buying pre-approval process provides you with links to pre-qualified buyers in your selling area. We also increase listing leads by speaking with people about investing and upgrading, before they hit the property market. We are also franchise owners just like you. The brand, local area, and most importantly the customer, are central to our business success. We re investing in local area shop fronts to increase brand presence, and building businesses with professionals to support our partnership. From attending open homes and auctions, providing you with quality business leads, guiding and training your team on how to use LJ Hooker Home Loans, through to supporting you at local events, we re right beside you.

4 It s easy for your team to refer. Take comfort that your LJ Hooker Home Loans partner is highly trained and held to the highest quality ethical standards. LJ Hooker Home Loans is a full Australian Credit Licence (ACL) holder with ASIC. Our lending specialists are appointed as credit representatives under our licence, or in some cases, will hold their own ACL. Your lending specialist will also hold Diploma qualifications and be a member of an industry body such as the Mortgage & Finance Association of Australia (MFAA). They will also hold membership with a dispute resolution body such as the Credit Ombudsman Service Limited (COSL). Our mortgage professionals are also subject to regular audits and trained to offer the highest level of service within the industry. Under credit representative and licence regulations, and in conjunction with the National Consumer Credit protection Act 2009, you can feel safe that your clients requirements and data will be handled with the utmost care. We offer full database protection, in addition to full feedback on any referral received, and with any marketing initiative undertaken such as a PIM book call program. Partner with a trusted professional within your brand.

5 Our ongoing support. We offer a full training and guidance package to help your team identify and manage referrals in the correct manner. This allows all of us to provide a high level of service to clients which results in repeat business and more referrals from their personal networks. Every member of your office team can refer. We support our training with provision of scripts tailored to your clients, marketing collateral, and material for in house office display. To become a registered referrer it s very simple. We provide the basic training and issue an individual with our LJ Hooker Home Loans Referrer Terms of Agreement document. This one page document outlines the obligations of the referrer and the referral recipient (us). The great news is that referrals can come from anyone within your office, and can also be referrals from their network, outside of your LJ Hooker office.

6 List, sell & manage more property. Here are 6 key reasons why partnering with LJ Hooker Home Loans on buying, selling and management opportunities makes sense. Our database provides you with listing, buying and property management introductions Fast mortgage approvals mean a smooth contract to settlement process with you fully informed along the way Pre-qualified buyers help you spend time with the right people, at the right price level Protect your database. Partner with a trusted mortgage professional within the LJ Hooker family We extend the LJ Hooker brand in your area Your clients access the best mortgage products We bring opportunities to you.

7 Why smart property managers link with LJ Hooker Home Loans. Need more management leads? Our database provides you with property management introductions. Looking to add more value to your clients? Your clients can access the best mortgage products to help manage their property. $ Need to make a tough rent reduction call? Soften it with a home loan introduction that can potentially save them money. Want clients to extend their property portfolio? We offer fast and free equity assessments, and loan approvals to help them buy property. Want clients to remember your brand? Our LJ Hooker Home Loans products extend your brand to home loan statements and more. We help out with the hard work.

8 What opportunities are available? Here are some of the key areas where a home loan referral can assist you and your clients. Appraisals Sometimes the process of buying and selling can be daunting. We have fantastic products that can transition people to a new home before they sell. Perhaps finance pre-approval will help them feel comfortable should they need to move quickly? Our free income and equity assessments are also a great way to educate people on their opportunities. They allow people to feel in control, and help them take the first step if property investment is part of their wealth strategy. Open Homes We are your open home support team. Our lending specialists can attend your open homes, helping you to answer queries quickly and professionally and supporting you with feedback. By being on the ground with you we really get to know your business. Open Home Follow Up Sometimes the home was just not right. Or, it may have been out of the price range. That doesn t mean you ve lost an opportunity. Our team is available to follow up your open home lists, provide you with feedback, and potentially open up opportunities for you. This is where we use finance pre-approvals to help people feel comfortable with buying decisions. At this point we educate people on what government grants or stamp duty concessions may be available to them. We are then able to refer the client back to you with a clear budget in mind. Even if they buy elsewhere, we can still retain customers under the LJ Hooker Home Loans brand and pass referrals back to you when future property needs arise.

9 The opportunities continue. Your tenant database Many Australians are now thinking differently about how to use property. Property buying for investment purposes may now be the first choice for many people. That is why connecting with your tenant base is vital. Quite likely a large portion of your tenants will become buyers, or may already own property. For those wanting to enter the property market, why not partner with us to educate them on the steps to buying? This creates a pipeline of pre-qualified buyers which is a powerful listing conversion tool. Contract Signing You ve done the hard work. Now is not the time to lose control of the sale process. Our lending specialists can help buyers move quickly, helping you to stay in control. With full updates along the way, you ll be able to keep building your pipeline; knowing you have a trusted partner managing the finance and settlement process. We understand the contract process and offer full portfolio tracking of any referral received. Auctions The auction process can be daunting for some people. As part of your team, we offer hands on support before, during, and after the process. Finance pre-approvals are vital for auction purchasers and guidance during the process can help clients know their limits and opportunities. A successful bid will sometimes require clients to settle fast and you need to partner with a professional who fully understands the auction process. For vendors, knowing equity requirements and timing around finance approvals can be vital to making decisions during the auction. Our upfront guidance provides comfort when the pressure is on. After purchase We offer your clients a free review service. To help manage their property, save interest, or buy again, we re on hand to offer ongoing support to them as a client of yours, and ours, for life. Many other opportunities are available. Speak with us on how we tailor a service proposition that enhances your business opportunities.

10 Professional marketing support. We offer a professional range of marketing items that enhance business opportunities. Create an edge to any display during events, open homes and in your local office. In conjunction with our ongoing commitment to you and your team, we also offer scripts and dialogues to support your referral activities. Speak with us about how we tailor our marketing to your business. We've made property lending simple. Maximise your investment return. Want to buy a home? We ll show you how. We ll show you how. We'll show you how. booklet with web tile click-through LJ Hooker Financial Services Pty Ltd ABN Australian Credit Licence Number LJ Hooker Financial Services Pty Ltd ABN Australian Credit Licence Number LJ Hooker Financial Services Pty Ltd ABN Australian Credit Licence Number A4, A3 & A2 posters Want finance on your terms? Get homethe best on yo loan ur blo ck. Lookingease to incr ealth? your w We do business your way. ur rt of yo ent is pa you. y investm for an If propert en this offer is oker Home Lo th Ho strategy d time our LJ come in e ite fre For a lim are offering a s specialist assessment. uity and eq Open Home signage A4 & DL Flyers TD1397 LJH Home Loans Pull Up Banner.indd 1 27/06/2014 1:38 pm

11 Don t just take our word for it. Here are some comments from your real estate peers about their partnership with LJ Hooker Home Loans We find LJ Hooker Home Loans to be very professional and very good at their job in terms of referring customers back to us. We work closely with them and they even spent time with us on a Saturday at our open homes. This is an awesome service to provide our customers. I would highly recommend them to everyone in our network. John Deo LJ Hooker Hampton Park VIC I have always found my LJ Hooker Home Loans partner to be a valuable addition to my business. With support to my sales and PIM teams the business opportunities generated have provided great benefits to both businesses. Christian Ryals LJ Hooker Dee Why NSW LJ Hooker Home Loans has provided an invaluable service to our business. We refer many clients to them and it enables us to have a smooth and streamlined process. The team at LJ Hooker Home Loans are capable, friendly and honest, and help us achieve a one-stop shop for our clients, which no other brand can offer. Robert Matheson LJ Hooker Tuggeranong ACT I work closely with LJ Hooker Home Loans and couldn t be happier with the outcomes. Not only do they provide outstanding service to the buyers I have referred them too, but they have truly exceeded mine and the buyers expectations. They offer great products for buyers and have assisted a number of my vendors in this difficult market place. Richard Bird LJ Hooker Ipswich QLD

12 How about rewards? Partnering with LJ Hooker Home Loans is not just about creating great business opportunities and providing clients with a higher level of service. It s also about rewards for you. As a thank you for your support, we offer rewards and incentive programs at both a local and corporate level. Want to be part of the 2015 Study Tour to China? Why not let LJ Hooker Home Loans take you there? We have opened up 3 places for our real estate partners, with one place dedicated for PIM staff. Refer to our dedicated website for full details on how to register for this fantastic opportunity! But that s not all To support the efforts of you and your team, we also offer local level campaigns that open up further rewards and support your business initiatives. Over the years, many people from our real estate network have enjoyed holidays, vouchers and even office coffee machines as rewards for their referral efforts. Working together to reward the efforts of you and your team.

13 Mortgage products with a difference. To match the needs of our clients, LJ Hooker Home Loans also offers a unique suite of home loan products. Over the years we ve listened to our customers, and we re proud to put our brand behind a range of home loans specifically tailored toward property owners. Our home loan products are backed by some of the largest local and overseas financial institutions such as National Australia Bank, ING Direct, Macquarie Bank, and Adelaide Bank. So you can feel safe that we offer strong solutions and security around our products. Your clients will also enjoy speaking with our local team of customer service experts who support the needs of our LJ Hooker Home Loan clients. Whether buying, investing or refinancing, LJ Hooker Home Loans offers a range of lending products suited to your clients. Buy before you sell. With our Go Between loan you can get the home you want. Sometimes your timing can be off. You've found your new home, but need to sell the old one first. Our Go Between loan makes the transition to your new home easy. Talk with your property finance expert today.

14 Great home loan offers for you and your team. In conjunction with our LJ Hooker Home Loans funding partners, we are proud to offer product pricing discounts to our real estate partners. Whether buying, refinancing or building, we offer pricing discounts combined with guidance on how to buy or invest in property. Talk to us about what our discounts can do for you. Great product options A dedicated service offering from the LJ Hooker Home Loans team Discreet and confidential service providing you with a range of options Captain s Club and Admirals members qualify for further discounted rates Also available to your family members

15 We continue to support local communities. Whether it s on the other side of the street or on the other side of the world, we both have a long history of giving back to community. Let s continue working together to support those in need. Over $3.5 million raised for the Cystic Fibrosis Research Fund Over $1 million raised for SIDS (Sudden Infant Death Syndrome) Research Over $80,000 raised to assist the Australian Red Cross 2009 Victorian Bushfire Appeal Over $56,000 raised for the 2011 Queensland Floods Plus we continue to support initiatives such as Hooker House, Kids to Coast and local sporting sponsorships

16 Let s open up opportunities together. LJ Hooker Home Loans Head Office 191 Botany Road Alexandria NSW ljhookerhomeloans.com.au Credit services provided by LJ Hooker Financial Services Pty Ltd ABN trading as LJ Hooker Home Loans. Australian Credit Licence number

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