Travel Money Card Plus

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1 money Travel Money Card Plus Terms and Conditions November 2013 Your travel money card plus Handled with care

2 Travel Money Card Plus Terms and Conditions November 2013 Please read this Agreement carefully before you open your Account with us. This information forms the Terms and Conditions of your Post Office Travel Money Card Plus. By activating your Card you are confirming that you accept the Terms and Conditions and that you accept the conditions for redemption including when a redemption fee will be payable as stated in paragraph 7. You also accept the risks highlighted in paragraphs 2.3 and 16.5 of this Agreement. If there is anything you do not understand or agree with, please contact Customer Services using the contact details in paragraph 18 of this Agreement. 1. Definitions & Interpretations The following capitalised words and phrases will have the following meanings: Account means the electronic Restricted Cardholder Account or Verified Cardholder Account from which your (s) are created. You can only hold one Account at any point in time. Account Limit means the maximum amount of e-money you are able to hold in your Account. Additional Card means any Card issued after the first Card has been issued under this Agreement. Agreement means this agreement between you and us regulating the operation of your Account which can be varied from time to time. Available Balance means the value of funds loaded onto your and available for use. Business Days means the days of Monday to Friday but does not include bank or public holidays taken in England and Wales. Buyback Rate means the rate at which your unspent e-money will be refunded to you in sterling when you make a request for redemption under paragraph 7. This rate changes daily and is available through Customer Services. Card means any Post Office Travel Money Card Plus issued to you under this Agreement. Each Card will be associated to a particular that you hold for the purpose of enabling you to access the e-money in that for the purpose of making s. Card Number means the 16 digit number on the front of your Card. Cardholder means you, the person entering into this Agreement with us. Cross Border Fee means the fee we charge you whenever a is carried out in a currency other than the currency of the Card. Details of the Cross Border Fee can be found in paragraph 10. Customer Services means the contact centre for dealing with queries about your Card. Contact details for Customer Services can be found in paragraph 18. EEA means the European Economic Area which currently includes all countries in the European Union together with Iceland, Norway and Liechtenstein. e-money means the electronic money held in your. Full Deductible Amount means the full transaction amount, including the itself along with any associated fees, charges and taxes. MasterCard means MasterCard International Incorporated whose head office is at 2000 Purchase Street, Purchase, New York, USA. Merchant means a retailer, or any other person, firm or corporation that accepts cards which display the MasterCard Acceptance Mark. PIN means your four digit personal identification number for use with the Card. Post Office means Post Office Limited, a company registered in England and Wales with company number whose registered office is at 148 Old Street, London, EC1V 9HQ, United Kingdom. Purchase means any payment made to a Merchant using your Card or Card details. Rate of Exchange means the rate as determined by MasterCard to carry out a currency conversion whenever a is carried out in a currency other than the currency of the Card. The Rate of Exchange is variable and will be applied to the on the date the is charged to your Account. Restricted Cardholder Account means an Account with limits. Please see paragraph 3.5 for details. means a retail sale, a cash advance, cash back or a cash machine withdrawal completed by you using your Card. Verified Cardholder Account means an Account where an enhanced customer identity check has been completed. The Verified Cardholder Account is subject to the enhanced loading limits set out at 10.1 below. means a designated account that you are able to load funds to for the purpose of accessing your e-money. we, us or our means Clydesdale Bank PLC, a company registered in Scotland with number SC whose registered office is 30 St Vincent Place, Glasgow G1 2HL. Clydesdale Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number ). Website means the Travel Money Card Plus section of the Post Office website located at or such other URL as designated from time to time that allows you access to your personal card information including Account balance and history. The Website provides up-to-date information about your Account and you will need an internet connection in order to access it. you, your means the Cardholder. 2. Your Card 2.1 Your Card is an e-money prepaid card. This is not a credit, charge or debit card. 2.2 Your Card has been issued by Clydesdale Bank PLC, pursuant to licence from MasterCard International Incorporated. Your rights and obligations relating to the use of this Card are subject to this Agreement between you and us; you have no rights against MasterCard International Incorporated or their respective affiliates. If you experience any difficulties in using the Card you should contact Customer Services. The e-money held in your is provided to you by us, and will be denominated in US Dollars, Euros, Australian Dollars, Swiss Francs, Canadian Dollars, New Zealand Dollars, South African Rand or Sterling. The Card remains the property of Clydesdale Bank PLC. 2 3

3 2.3 In the unlikely event that Clydesdale Bank PLC become insolvent, the e-money on your may lose its value and become unusable and accordingly you may lose the opportunity to spend the money on the. 2.4 These Terms and Conditions are written and available in English and we undertake to communicate with you in English regarding any aspect of your Card, or Account. 2.5 Any transactions on the Card will be executed and recorded in the currency of the Card. 3. Buying, receiving and activating your Card 3.1 You may only apply for an Account if you are resident in the United Kingdom and are over the age of 18 years. Third parties are under no circumstances permitted to purchase a Card on your behalf. 3.2 You agree that we may communicate with you by or telephone for issuing any notices or information about your Account, or Card and therefore it is important that you register with the Website and provide a valid address and telephone number. Additionally, your history and statements are made available to you on the Website and you will need to register in order to be able to obtain this information. 3.3 We will issue your Card to you on the basis of the information and any documentation that you have provided. You agree to provide accurate personal information and to tell us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal data by visiting the Website or calling Customer Services. In particular, you should always keep us informed of changes to your address or telephone number. 3.4 Cards purchased at a Post Office branch will either be handed to you at the time of purchase or sent to you via first class post. You will be advised of your options at the time of purchase. Cards applied for online, or a Card will be sent in the post to your home address. Replacement Cards can be sent to non-uk addresses when requested. However, delivery charges will be applied and advised to you upon request of Card. 3.5 If you open an Account at a Post Office branch or we are unable to satisfactorily verify your identity and address from information provided by you at the time you apply for an Account we will issue you with a Restricted Cardholder Account. On a Restricted Cardholder Account there is a total annual spending and top up limit of 750 or currency equivalent depending upon the currency of your Card (12 months starting on date of first load). If you are issued with a Restricted Cardholder Account you will have the option to upgrade to a Verified Cardholder Account with the enhanced loading limits set out at 10.1 below subject to completion of an enhanced identity check. 3.6 If you hold a Verified Cardholder Account we may, at our discretion, make available up to one Additional per currency and three Additional Cards per, subject to a maximum of 10 Cards per Account and the Account Limits set out in paragraph As the applicant you are responsible for all Cards issued under your Verified Cardholder Account and any fees or charges that may be incurred under the terms of this Agreement. 3.7 When you receive your Card you must sign it immediately and activate it via the Website, by sending an SMS text or calling Customer Services. You will be advised on how to obtain your PIN as part of your activation process. Your PIN can be obtained by SMS or through the automated phone service. 3.8 Once your Card is activated you may use the Card to access the e-money held in the associated for the purpose of making s. You will need a PIN for cash machine withdrawals and to authorise any retail sales transactions in and in some countries abroad. Please see paragraph 4.2 for full details on how to authorise s. 3.9 You must do all that you reasonably can to keep the Card and your PIN and other security details secret and safe from misappropriation by any third party at all times You must never allow anyone else to use your Card, PIN or other security information You should never reveal your PIN to anybody. We will not reveal your PIN to a third party You will be able to change your PIN at any UK Bank cash machine that supports MasterCard PIN changes. When you select or change your PIN you should not select a PIN that can be easily guessed, such as, for example, a number that: is easily associated with you, such as your telephone number or birth date, is part of data imprinted on the Card, consists of the same digits or a sequence of running digits, or is identical to a previously selected PIN 3.13 The PIN may be disabled if an incorrect PIN is entered three (3) times. If the PIN is disabled please contact Customer Services to reactivate the PIN. If the PIN is disabled at a point of sale terminal you may need to reactivate your PIN. 4. Using your Card 4.1 Your Card can be used at any Merchant that displays the MasterCard Acceptance Mark. The Card issued is intended for use in countries where the national currency is the same as the Card currency and these terms and conditions are entered into on this basis. If a Merchant or cash machine offers you the choice to make your purchase in either local currency or Card currency (depending on the country in which you are located) we recommend you choose to make the purchase in your Card currency in order to obtain the maximum benefit from your Card. 4.2 You can authorise s on your Card at any Merchant by entering your PIN or other security code. If the Merchant does not accept chip and PIN authorisation, the Merchant may allow you to authorise the by signing the receipt. Please be aware that you may not stop a once it has been authorised. You will be responsible for all s where you or any additional Cardholder authorise such, regardless of the manner of such authorisation. 4 5

4 4.3 Your Card can be used to make withdrawals at cash machines bearing the MasterCard Acceptance Mark or at participating banks to make cash advance withdrawals (fees & limits apply, see paragraph 10). Please note that extra cash machine fees in addition to those shown in paragraph 10 may be charged by certain cash machine providers. 4.4 Your Card is a prepaid card, which means that the Available Balance in the under which your Card is associated will be reduced by the full amount of each and authorisation (see explanations in to 4.6 of the different circumstances in which requests for authorisation might take place), plus any applicable taxes and charges, including any additional cash machine charge if any. This is your Full Deductible Amount, which must be less than or equal to the Available Balance in your. You must not use your Card after the expiry date (see paragraph 6.1) or if the Full Deductible Amount exceeds the Available Balance. If, for any reason, a is processed for an amount greater than the Available Balance on your, you must repay us the amount by which the Full Deductible Amount exceeds your Available Balance within 14 days of receiving an invoice from us. Should you not repay this amount within 14 days of receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding. 4.5 Due to security safeguards, Merchants that accept your Card are required to seek authorisation from us for all of the s that you make. There are some circumstances where Merchants may require you to have an Available Balance greater than the value of the you wish to make. You will only be charged for the actual and final value of the you make. Merchants request this as they may need to access more funds than you initially planned to spend. For example: Hotels and rental cars As Merchants may not be able to accurately predict how much your final bill will be, they may request an authorisation for funds greater than your Available Balance. This is called pre-authorisation. We suggest that you consider using an alternative card for pre-authorisations and that you use your Travel Money Card Plus when checking out. You will not be charged twice by the hotel Restaurants - You may need to have an Available Balance equivalent to the total cost of the meal plus 20%. This is to accommodate any service charge that could be added to your bill Internet Merchants Certain internet Merchant sites will, on registration or at checkout stage, send a request for payment authorisation to verify if funds are available. This will temporarily impact your Available Balance. Also please bear in mind that many sites won t deduct payment until goods are dispatched so please be aware of this when checking your balance to make sure you ve always got funds available to cover your purchases Merchants may not be able to authorise your if they can t obtain an online authorisation from us. Examples include on-board cruise ships or train journeys and some in-flight purchases. 4.6 Your Card cannot be used at self-service petrol pumps. You can use your Card to pay by taking it to the cashier. 4.7 Your Card should not be used as a form of identification. We will decline any authorisation requests from Merchants using your Card for identification purposes. 4.8 You can check your balance and history for free by visiting the Website or by using the mobile app on a smartphone or other device (when available). You can also check your balance and history by calling Customer Services. Provided that you have registered your mobile phone number on the Website then you can choose to check the Available Balance on your (s) by SMS. If you choose to use this service then your mobile service provider will charge standard network fees for each SMS message. You acknowledge that such fees may be at international rates and we suggest that you check with your mobile service provider to confirm the applicable fees. 4.9 You should check the details of your s regularly. If your history includes any item which seems to be wrong, please notify us as soon as possible. Unless you tell us there is an unauthorised as soon as you become aware of it (and in any event no later than 13 months from the date the was debited to your Card), you will not be able to claim a refund under paragraph If you authorise a and we consider that all of the conditions set out below apply, we will refund the full amount of the payment, or provide you with our reasons for refusal, or request that you provide additional information as is reasonably necessary to verify that such conditions apply, within ten (10) Business Days of receiving your request or if so requested within ten (10) Business Days of receiving any such additional information required: (a) if you did not know the exact amount of the payment when you gave your authority; and (b) the amount charged exceeds the amount you reasonably expected to pay taking into consideration your previous spending pattern, these Terms and Conditions and the circumstances of the (excluding exchange rate fluctuations); and (c) if you request a refund within eight (8) weeks from the date the funds were debited. No refund will be made if you have given us your consent for the payment to be made and, where applicable, details of the payment are made available The Available Balance in your will not earn any interest We may ask you to surrender the Card at anytime for a valid reason in accordance with the provisions in paragraph 14 of these Terms and Conditions. If we do so, we will give you back your e-money in accordance with paragraph 7 of these Terms and Conditions. 5. Topping-up your wallet 5.1 You may load funds onto any that you hold by giving the details of any Card that has been issued for the purpose of accessing the e-money held in that, so long as it is within your Account Limit. Any funds that you upload will be uploaded to the associated with the Card details that you gave and not to the Card. 6 7

5 This means that any Card issued under that will be able to access the funds held in that. 5.2 You can top-up your at the Post Office by cash or a debit / credit card. You can also top-up your using your debit or credit card via the Website, Customer Services, by SMS or by using the mobile app (when available). Top-ups via the Website, Customer Services or SMS will be credited to your Available Balance immediately. Top-ups made at the Post Office will be credited to your Available Balance the next day. Fees may be charged by your credit or debit card provider for top-ups made using a credit card or debit card. 5.3 Only Sterling amounts may be loaded or reloaded onto the. Depending on the currency of the, these amounts may be converted into the currency of the at the Post Office exchange rate and then credited to your. At the time of loading or reloading funds on the, the exchange rate will be notified to you and a printed record is available on request. 5.4 We reserve the right to suspend or terminate or otherwise restrict the right to top-up your where we reasonably consider it necessary to protect the security of your Account or because we suspect that there may be unauthorised or fraudulent use of the Account. We will tell you in advance where we are able to otherwise we will let you know immediately afterwards unless we are prohibited to do so by law. Where we subsequently learn that the Card / has been fraudulently acquired or used we reserve the right to share all information with relevant parties and authorities. 6. Card Expiry 6.1 The expiry date of your Card is printed on the front of the Card. You will not be able to use your Card if it has expired. We reserve the right to reissue new Cards to Cardholders whose Cards have expired and will tell in you in advance where a card is to be reissued. 6.2 If you do not receive a new Card from us and you would like to apply for a Card please contact Customer Services. 6.3 If your Card is renewed, you ll be issued with a new Card for the purpose of enabling you to continue to access the e-money held in the that your expired Card was able to access before its expiry. 6.4 If you tell us you do not want your Card renewed or we refuse to renew your Card, you will continue to be able to access the e-money held in your whilst you still have a valid Card to enable you to make s using the Available Balance held in that. If you or we choose not to renew your last remaining Card that has been issued under a we will close that upon expiry of all Cards associated with that. You can choose to redeem the balance held in any of your s at any time in accordance with paragraph Where there is an outstanding Available Balance on any under your Account once the Account has been closed a monthly maintenance fee will be payable on each that has an Available Balance until there is no outstanding Available Balance remaining. Any outstanding Available Balance in a will remain yours to redeem at any time in accordance with the provisions of paragraph We will close your Account when the last Card that has been issued under your Account has expired and either we or you have not agreed to have the Card renewed. 7. Redeeming E-Money 7.1 If you would like to redeem any unused e-money held in your (s) in full or in part you may do so at any time (subject to paragraph 7.5) so as long as: we believe you have not acted fraudulently, and we are not prohibited from doing so by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority or agency. 7.2 You can obtain redemption of any unused funds by contacting Customer Services. You acknowledge that all redemptions will be made to you in pounds sterling regardless of the currency in which your Card is issued. The exchange rate will be the Post Office BuyBack Rate of the day and advised to you at the time of requesting the redemption. Payment will be made after any pending transactions have been charged to your Account and you agree that the transaction will be made by us up to 15 Business Days after the date of your request. You may cancel your request at any time until it is processed by us. Refunds will be returned to your registered payment card or in cash or by cheque. Restrictions apply with cash redemptions that will be advised to you at the time of requesting the redemption. 7.3 Please note, our procedures may require us to carry out various checks reasonably required to prevent fraudulent use of your Card before we can process your redemption request. Redeemed funds will only be payable to you as the Cardholder and will not be paid to a third party. 7.4 You will only ever be charged a redemption fee if when you make your request for redemption you also decide to close your Account before the expiry date stated on your Card, or if you hold multiple Cards, before the last expiry date stated on any Card you hold. Where you hold more than one the redemption fee will be payable for each redemption request that you make. See paragraph 10 for the cost of the redemption fee. 7.5 You will lose your right to redeem your e-money held in your (s) if you make your request for redemption more than 6 years from the date your Account is closed. 7.6 If we find any additional withdrawals, fees or charges have been incurred on your Card following the processing of your redemption funds, we ll send an itemised invoice to you and we will require you to refund us within 14 Business Days of the invoice. Should you not repay this amount within 14 Business Days of receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding. 8. Lost, stolen or damaged Cards 8.1 In the event of loss, theft, fraud or any other risk of unauthorised use of your Card you must contact Customer Services or ( if calling from abroad) immediately. You will be asked to provide us with your Card Number and some identifying details so that we can block your Card. We may ask you to confirm the loss in writing. 8 9

6 8.2 If your Card is damaged or malfunctions, you must contact Customer Services in accordance with the details shown in paragraph If our records show that there is an Available Balance remaining on your, we will cancel the Card to limit any further losses. Unless you have acted fraudulently we will replace your Card with an equivalent to your last Available Balance loaded on it. If you are travelling outside of the United Kingdom in the event of loss, theft, fraud or other risk of unauthorised use of your Card, please contact Customer Services who will advise of your options with respect to the Card and Available Balance. 8.4 Other than where paragraphs 8.7 and 8.8 apply to you, your liability will not exceed 50 where your Card has been lost or stolen or where you have failed to keep your Card and the associated security information safe. After Customer Services have been notified that a Card has been lost or stolen or is potentially liable to misuse you will not have to pay for any subsequent use of the Card unless you acted fraudulently. 8.5 Our liability is limited to those amounts wrongly charged to your. 8.6 You will have to pay for all losses if you acted fraudulently. 8.7 You will have to pay for all losses which arise before you give us effective notification under paragraph 8.2 if we can show that you acted with intent or gross negligence in failing to comply with any of the requirements of paragraphs 3.7, 3.9, 3.10 and 3.11 where the losses arise before you tell us the Card has been lost or stolen or maybe liable to misuse. 8.8 We reserve the right to charge a fee for lost, stolen or damaged Cards that are sent at your request to a non UK address. You will be advised of this fee prior to being charged. This fee will be taken from the Available Balance on your Card. 8.9 If you subsequently find or retrieve a Card that you have reported lost or stolen you must notify us immediately. 9. s made in foreign currencies 9.1 If you make a in a currency other than the currency loaded on the Card (a Foreign Currency ), the amount deducted from your will be calculated and converted to the currency of your Card on the day we receive details of that Foreign Currency. We will use a currency conversion rate set by MasterCard which will be available on each Business Day. Changes in the Rate of Exchange shall take effect immediately. We will add a Cross Border Fee (see paragraph 10). The Rate of Exchange can fluctuate and may change between the time a is made and the time it is deducted from your Available Balance. For s made in the EEA or in an EEA currency you can find out the Rate of Exchange by contacting Customer Services. 10. Fees and account limits 10.1 The Account is subject to certain fees and limits as follows: USD EUR CAD NZD ZAR CHF GBP opened on or after 25 November 2013 GBP opened on or before 24 November 2013 Nil Nil Nil Nil Nil Nil Nil 1.5% minimum 3, maximum % minimum 3, maximum 50 Load Fee $ CAD 2.50 NZD 3.50 ZAR 20 CHF 2.50 ATM / Cash withdrawal fee per 2.49% of the 2.49% of the Cross Border Fee Nil Nil Nil Nil Nil Nil Nil 1.50 per Purchase undertaken in sterling Nil Purchase s Lost & Stolen Replacement Card Fee 5 5 $ CAD 7.50 NZD 9.50 ZAR 60 CHF 7.50 Redemption Fee if requested prior to expiry of all Cards associated with the Account CHF 3 ZAR 25 NZD 4 CAD $3 2 2 Maintenance Fee per (that have an Available Balance) where all Cards associated with the Account have expired 10 11

7 Restricted Cardholder Account GBP USD EUR CAD NZD ZAR CHF Balance 750 $1, ,200 CAD 1,200 NZD 1,500 ZAR 13,000 CHF 1, $1, ,200 CAD 1,200 NZD 1,500 ZAR 13,000 CHF 1,200 Verified Cardholder Account Total Balance of per s* load per per annum (12 months starting from date of first load) minimum LOAD AMOUNT load per day by SMS cash withdrawal per card per day cash s per Card per day Minimum Load/ Load 750 $1,200 1,000 1,200 CAD 1,200 NZD 1,500 ZAR 13,000 CHF 1,200 Verified Cardholder Account Account Limit Total Balance of all s* 5,000 load per Account per day 5,000 load per Annum (12 months starting from date of first load) number loads per Account per day 5 20,000 cash withdrawal per Account per day 900 Verified Cardholder Account GBP USD EUR Total Balance of per s* load per per annum (12 months starting from date of first load) 5,000 $7,500 6,000 7,000 20,000 $30,000 24,000 28,000 Minimum load amount load per day by SMS cash withdrawal per card per day cash s per Card per day 250 $ $ GBP USD EUR Verified Cardholder Account CAD NZD ZAR CHF 5,000 $7,500 6,000 7,000 20,000 $30,000 24,000 28,000 Total Balance of per s* load per per annum (12 months starting from date of first load) CAD 7,500 NZD 9,000 ZAR 65,000 CHF 7,500 CAD 30, 000 NZD 36,000 ZAR 240, Minimum load amount $ Load/ Spend per annum $ CAD 375 NZD 450 ZAR 3,000 CHF 375 load per day by SMS 300 $ CAD 500 NZD 600 ZAR 4,000 CHF 500 cash withdrawal per day cash s per day load per day by SMS cash withdrawal per card per day cash s per Card per day CAD 375 NZD 450 ZAR 3,000 CHF 30,000 CHF 375 CAD 500 NZD 600 ZAR 4,000 CHF CAD 375 NZD / ZAR 3, / 13

8 * for the purpose of determining the Total Available Balance of all s, where a non-gbp is held the Available Balance will be converted to GBP at the daily Post Office exchange rate We will deduct any taxes or charges due from the Available Balance on your. If there is no Available Balance on your, or the taxes or charges exceed the balance of funds available, we shall send an invoice to you and will require you to refund us within 14 Business Days of the invoice. Should you not repay this amount within 14 Business Days of receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding. This excludes Redemption Fees. 11. Disputes, refunds and Liability for Unauthorised s 11.1 If you notice a that you do not recognise, you must notify Card Services without undue delay, and in any event no later than thirteen (13) months after the date of the. We recommend that you check your history and balance at least once a month. We will refund any unauthorised transaction immediately, unless we have good reason to believe (based on the evidence available to us at the time you report the unauthorised ) that you have been grossly negligent in failing to comply with paragraph 3 or that you have acted fraudulently If we make a refund in accordance with paragraph 11.1, and we then subsequently discover that you were not entitled to a refund, we will debit the amount of the refund from your Account Further to paragraph 11.1, if we do not make an immediate refund and you still wish to dispute the as unauthorised, we reserve the right to request additional written information in the form of a statement signed by you providing evidence to support your claim that the disputed was unauthorised If your Card is lost or stolen or you have failed to keep the security features of the Card safe, your maximum liability will be limited to 50, unless you acted fraudulently or have with intent or gross negligence failed to comply with this Agreement, in which case you may be liable for the entire loss. 12. Variation 12.1 We may change the Terms and Conditions of this Agreement, including fees and limits, by providing you with at least 60 days notice. We will contact you by provided you have registered on the Website and maintained your address details. If your address is not registered we will write to you. We will ensure the most recent version of the Terms and Conditions is always available on the Website. If you do not want to continue this Agreement because of a change we are making you have the right to terminate this Agreement immediately and without charge by giving us written notice before the change comes into effect. However, in the event you do not cancel during this period then you will be deemed to have accepted them and the changes will apply to you If any change to this Agreement is to your benefit then we may make the change on less than 60 days notice Changes to the Rate of Exchange described in paragraph 9 may be applied and without prior notice. You can obtain up to date rate information in accordance with paragraph We reserve the right from time to time and without prior notice to add to the currencies in which the e-money associated with this Agreement are denominated. You can obtain up to date information on the full list of available currencies or the Website and by contacting Customer Services If any part of this Agreement is inconsistent with any regulatory requirements then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical. We will update our Terms and Conditions to reflect the new regulatory requirements when they are next reprinted Any notices you wish to give under this Agreement must be in writing to the address provided in paragraph Cancellation 13.1 You may cancel this Agreement without penalty and without giving a reason up to 14 calendar days after the date you have received the Terms and Conditions for your Account by contacting Customer Services. Upon cancellation, we will refund to you the Available Balance on your Account within 15 Business Days. Refunds will be returned to your registered payment card or, if you did not use your debit or credit card to upload funds onto your, the refund will be given in cash or by cheque. Restrictions apply with cash redemptions that will be advised to you at the time of requesting the redemption. All refunds will be made in pounds sterling regardless of the currency in which your Card is issued. The exchange rate will be advised to you at the time of requesting the cancellation. 14. Termination or suspension 14.1 We may end this Agreement immediately if: we discover that any of the information that you provided to us when you applied for the Card was materially incorrect; we are required to do so to comply with any applicable regulations or legislation; you die; you become bankrupt; or you have seriously or persistently breached this Agreement or we have reason to believe that you have used, or intend to use, the Account for fraudulent or other unlawful purposes; otherwise, we will give you at least 60 days notice Ending this Agreement will not affect your liability to us, which continues This Agreement will come to an end and your Account will be closed when all s under your Account have been closed You may terminate this Agreement at any time by contacting Customer Services. You will not be charged for terminating your Agreement but you may be charged a redemption fee. For full details on when and in what circumstances a redemption fee will be charged please see paragraph

9 14.5 We may suspend the use of any Card issued under this Agreement if we have reasonable grounds to suspect fraudulent use of your Card or we reasonably consider it necessary to protect the security of your Card. We will tell you in advance where we are able to otherwise we will let you know immediately afterwards unless we are prohibited to do so by law. 15. Your information 15.1 You may provide us with personal data from time to time in connection with your Account. Some personal data will be necessary for us to provide you with the Card and services under this Agreement. You must notify us immediately of any change of name and address by contacting Customer Services We and our affiliates are committed to maintaining your personal data in accordance with the requirements of the Data Protection Act 1998 and e-privacy Directive and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with these Terms and Conditions, your personal information will not be passed to anyone without your permission. To comply with Money Laundering Regulations 2007, we are required to request documentary evidence to verify your identity and may use an ID verification agency or credit reference agency (whose names and addresses will be provided to you on request) both prior to and following issue of your Card for this purpose and who will add details to your record of our request for a search You agree that we can use your personal data in connection with the Card, and the e-money associated with the Card, to contact you about Cards, and to enable us to review, develop and improve our products and services. This may involve providing your personal data to our partners, affiliates, agents, distributors, and suppliers including the Post Office and to MasterCard International Incorporated and its affiliates to process s, provide Account services under this Agreement (including the mobile app services) and for their statistical research and analytical purposes. We may also transfer your personal data outside of the EEA to enable you to use the Card while you are travelling, and such countries may not offer the same protections for personal data. We may also disclose your personal data as required by law, regulation or any competent authority or agency including to authorities and agencies to investigate possible fraudulent, unlawful or unauthorised activity The Post Office may use your personal data: to provide you with the Card and services under this Agreement; to enable Post Office to review, develop and improve its products and services; to help identify products and services that may be of interest to you; for statistical research and analysis; and, if you give your permission, for direct marketing purposes in accordance with paragraph The Post Office may also disclose your personal data as required by law, regulation or any competent authority or agency including to authorities and agencies to investigate possible fraudulent, unlawful or unauthorised activity You will be indicating your consent to receiving marketing communications from the Post Office, Royal Mail Group Limited and Post Office s trusted partners by post, phone, , text and other electronic means unless you have indicated an objection to receiving such communications by ticking the relevant box(es) provided on the Card application or informing us or the Post Office during the application process. Post Office s trusted partners include providers of products and services that are available through the Post Office. The marketing preferences you give will not prevent you from receiving information about the benefits and features of the products or services Post Office already supplies to you To change your Post Office marketing preferences please write to Marketing Preference Team, Post Office Limited, 148 Old St, London, EC1V 9HQ. Please note that if you have provided marketing preferences to another business in the Royal Mail group those preferences may not match the marketing preferences that you have given to the Post Office. You should contact the other Royal Mail group business to change the marketing preferences they hold You have a right to inspect the personal data we hold about you; however, we will ask you to pay an inspection fee of 10 to cover our costs. For further information please contact Customer Services If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Card until we can establish the correct information, in order to protect us both It is your responsibility to keep us updated of changes to your personal details, including address. Failure to do so may result in us being unable to contact you regarding your Card, including the provision of refunds to which you might be entitled or to let you know about changes to Terms and Conditions. 16. Complaints procedure 16.1 Complaints regarding any element of the service provided by us should be sent in writing to the address in paragraph 18 below or by contacting Customer Services Although we retain principal responsibility in dealing with and resolving any complaints received, complaints will be processed by Customer Services for and on our behalf in accordance with the Complaints Procedure All complaints will be subject to our Complaints Procedure. We will provide you with a copy of our Complaints Procedure upon request and, if we receive a complaint from you, a copy of our Complaints Procedure will automatically be posted to you If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (South Quay Plaza, 183 Marsh Wall, London E14 9SR, phone or ). Details of the service offered by the Financial Ombudsman Service are available at The Financial Services Compensation Scheme is not applicable for the Card. No other compensation schemes exist to cover losses claimed in connection with the Card. 17. General 17.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect

10 17.3 You may not assign or transfer any of your rights and/or benefits under this Agreement and you shall be the sole party to the contract between us. You will remain liable until all Cards issued to you are cancelled or have expired and all sums due under this Agreement have been paid by you in full. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement This Agreement contains the information set out in Schedule 4 of the Payment Service Regulations 2009 and you can obtain a copy of this Agreement at any time by visiting the Website This Agreement is governed by English law and you agree to the non-exclusive jurisdiction of the courts of England and Wales. 18. Contacting Customer Services If you ve got a question, you can contact Customer Services by phoning or (if calling from abroad), lines are open 24 hours a day, or by writing to Customer Services at Post Office Travel Money Card Plus, PO Box 3232, Cumbernauld, G67 1YU, United Kingdom or by ing A lost and stolen card service is also available 24 hours a day on the Customer Services phone number. Calls to Customer Services calls are charged at a standard rate from BT landlines, calls from other networks or mobile phones may be higher. Calls from overseas will be charged at the international rate. Calls may be recorded, monitored and used for training and compliance purposes. MasterCard is a registered trademark of MasterCard International Incorporated. Travel Money Card Plus summary box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. Card Issue Fee Other initial fees Load and Balance Limits FREE On Application 0% commission for initial load on all cards with the exception of Sterling ( ) card. 1.5% commission for initial load on sterling ( ) card, subject to a minimum fee of 3, maximum fee of 50. Restricted Cardholder Account Limit of one card per cardholder. Balance Minimum / maximum initial load is: Balance Minimum / maximum initial load is: GBP USD EUR 750 $1,200 $1, CAD $1,200 NZD 1,000 ZAR 1,2000 1,200 CHF CAD 1,200 NZD 1,500 ZAR 13,000 CHF 1,200 CAD 1,200 Verified Cardholder Account initial load per Account Account Limit 5,000 NZD 1,500 ZAR 13,000 CHF 1,200 GBP USD EUR Balance 5,000 $7,500 6,000 7,000 Minimum / maximum initial load is: 5,000 $7,500 6,000 7,000 CAD NZD ZAR CHF Balance CAD 7,500 NZD 9,000 ZAR 65,000 CHF 7,500 Minimum / maximum initial load is: CAD 7,500 NZD 9,000 ZAR 65,000 CHF 7,500 Usage Restrictions Restrictions apply on pre-booking/reservation transactions. For full details please refer to Clauses 4.5 and 4.6 of the Terms and Conditions

11 Travel Money Card Plus summary box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. Replacement fee fee On-going features FREE except where a card is couriered to a non UK address in which case a fee will be applied. The fee will be advised and agreed with you prior to being charged. Please refer to Clause 3.4 of the Terms and Conditions. A Cross-Border Fee of 3.00% (2.49% on GBP ) of the transaction amount will apply if the transaction is in a currency other than that of the Card. This is applicable to both Card Purchases and Cash Withdrawals. Please refer to Clause 10 of the Terms and Conditions. Where the transaction is a Cash Withdrawal, a Cash Withdrawal Fee as outlined below will also apply. A fee of 1.50 per transaction will apply to all Purchase s carried out in Sterling using a GBP card where the GBP was opened on or after 25 November Travel Money Card Plus summary box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. On-going features Restricted Cardholder Account number loads per day GBP USD EUR Minimum load load / spend per annum 750 $1,200 1,000 1,200 Cash Withdrawal Fee Top-up fees GBP Card USD Card EUR Card Card 1.50 $ CAD Card NZD Card ZAR Card CHF Card CAD 2.50 NZD 3.50 ZAR CHF 2.50 Additional fees may be charged by some ATM operators; the Cross-Border Fee may also apply. 0% commission for load on all cards with the exception of Sterling ( ). 1.5% commission for load on sterling ( ) card, subject to a minimum fee of 3, maximum fee of 50. Top-up and limits load per day by SMS Cash withdrawal per day number loads per day 250 $ $ CAD NZD ZAR CHF Minimum load load / spend per annum CAD 1,200 NZD 1,500 ZAR 13,000 CHF 1,200 load per day by SMS CAD 375 NZD / ZAR 3,00 250/ CHF 375 Cash withdrawal per day CAD 500 NZD 600 ZAR 4,000 CHF

12 Travel Money Card Plus summary box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. Travel Money Card Plus summary box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. Top-up and limits Verified Cardholder Account Total Balance of all s* load per Account per day load per annum (12 months starting from date of first load) number loads per Account per day cash withdrawal per Account per day Balance* Minimum load amount load per day by SMS cash withdrawal per Card per day Balance* Minimum load amount On-going features Account Limits 5,000 5,000 20, GBP USD EUR 5,000 $7,500 6,000 7, $ $ CAD NZD ZAR CHF CAD 7,500 NZD 9,000 ZAR 65,000 CHF 7, Cancellation fee Redemption Fee & Expired Maintenance Fee Closure If requested within 14 calendar days of activation: Free The redemption fee will only be applied if when you make your request for redemption you also decide to close your Account before the last expiry date stated on any Card you hold. Where you hold more than one the redemption fee will be payable for each redemption request that you make. Maintenance Fee per (that have an Available Balance) where all Cards associated with the Account have expired. The redemption fee will only be applied if when you make your request for redemption you also decide to close your Account before the last expiry date stated on any Card you hold. Where you hold more than one the redemption fee will be payable for each redemption request that you make. Maintenance Fee per (that have an Available Balance) where all Cards associated with the Account have expired. GBP USD EUR 5 $ CAD $3 NZD 2.50 ZAR 3.50 CHF CAD 7.50 NZD 9.50 ZAR 60 CHF 7.50 CAD 3 NZD 4 ZAR 25 CHF 3 Where a service does not apply or its provision is free to the consumer it is not shown in the table load per day by SMS CAD 375 NZD / ZAR 3, / CHF 375 cash withdrawal per Card per day CAD 500 NZD 600 ZAR 4,000 CHF 500 * for the purpose of determining the Total Available Balance of all s, where a non-gbp is held the Available Balance will be converted to GBP at the daily Post Office exchange rate

13 This card is an electronic money product. Travel Money Card Plus is issued by Clydesdale Bank PLC pursuant to license by MasterCard International. Clydesdale Bank PLC, a company registered in Scotland with number SCOO1111 whose registered office is 30 St Vincent Place, Glasgow, G1 2HL, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register No ). MasterCard is a registered trade mark of MasterCard International Incorporated. Post Office and the Post Office logo are registered trade marks of Post Office Limited. Post Office Limited is registered in England and Wales. Registered No Registered Office: 148 Old Street, London EC1V 9HQ. All information is correct at time of going to print, but is subject to change. SEPTEMBER 2013

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