Enfo Zystems Services

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1 Enfo Zystems Services ibpo Business Process Outsourcing Martin Rydman, Director - Baseline Stephan Seliger, Director Services

2 The Playing Field = Governance Business demands Requirements Development Operations

3 Baseline ibpo Services Building Blocks Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

4 Baseline Artefacts Concept Model Naming conventions Documentation templates Documentation Repository Logging and Tracking Source Code Versioning Foundation Effect Enable traceability Enable maintainability Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

5 Baseline Artefacts Goals Strategy Request Template Reference Architecture Quality Review Checklist Guidelines Governance Effect Enable clear decision making Enable reference architecture compliance Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

6 Baseline Artefacts request process delivery process Handover to Operations Operations Process Effect Streamlined integration process across organisational units Solutions are quality assured by Operations Repeatable and improvable processes Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

7 Baseline Artefacts Functional elements such as: board Governance Delivery Operations Roles Funding model Marketing Organization Effect Clear roles and responsibilities Clear interfaces to the organisation/projects competence gathered in one place Visibility outside the ICC Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

8 Baseline Artefacts KPIs Pattern driven integration Business services Service catalogue Optimization Effect Fact based management control Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

9 Baseline ibpo Services Building Blocks Level 0: Level 1: Foundation Level 2: Governance Level 3: Process Level 4: Organization Level 5: Optimization

10 ibpo Business Process Outsourcing Governance Development Operations

11 Competence Center

12 ICC Establishment Service Workshops Customized ICC Baseline Mentoring

13 ibpo Business Process Outsourcing Competence Center Governance Development Operations

14 Vi tog hjälp av Enfo Zystems i förstudiearbetet där vi definierade vår integrationsstrategi innefattande organisation, plattform, process mm. Enfo Zystems har senare även hjälpt oss med att sätta upp vårt ICC och vår IP. Det har fungerat mycket bra. Hans-Olof Wingård ICC-ansvarig på Västtrafik

15 Work Order Management

16 Work Order Management ibpo Business Process Outsourcing Competence Center Governance Development Operations

17 Delivery Service

18 Work Order Management ibpo Business Process Outsourcing Competence Center Governance Development Operations Delivery Service

19 Vid hälften av alla integrationsbehov kan jag själv räkna ut vad en integration kommer att kosta. 80% av alla integrationer kan vi lösa via standardmönster. Paul Persson, Application Architect på Mercedes-Benz Sverige/Danmark

20 Solution Monitoring and Management Monitoring and Management

21 Work Order Management ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management

22 I used to have to spend a good 80% of my time at work doing incident management in the production environment. Nowadays we only have a couple of incidents a month. That s the level where incident management should be. Richard Humphries, EDI Manager at ESAB Holdings Ltd. Our collaboration with Enfo Zystems has proven very successful, we now have time over which we can use for integration work and further development. Jörgen Gustavsson, Skanska Business Center.

23 Capacity Service

24 Work Order Management ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management Capacity Service

25 The service quality, including both maintenance and implementation, has been excellent and the integrations have been functioning without problems. The service platform enables flexibility and we know the integration costs in advance Markku Rissanen, Development Manager at Savon Voima

26 Baseline Portal

27 Work Order Management Baseline Portal ibpo Business Process Outsourcing Competence Center Governance Delivery Service Development Monitoring and Management Operations Solution Monitoring and Management Capacity Service

28 Med hjälp av Baseline Portal hinner vi många gånger åtgärda felet innan kunden hunnit drabbas vilket gör en enorm skillnad. Johan Åkerman, Application Lead på Getinge Infection Control

29 Control, Transparency and Flexibility

30 Transformation from consultants or FTE s to Baseline ibpo Problem Manager Architect Deploy & Release Manager Product Expert Configuration Manager Support Message Management Specialist Developer Maintenance Specialists

31 Cost comparison JAN FEB MAR APR MAJ JUN JUL AUG SEP OKT NOV DEC Baseline ibpo Consultants

32 Accumulated ,38 % Baseline ibpo Consultants Fixed Price (972' SEK) Time & Material (1459' SEK) Savings (487' SEK)

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