Virtue Security & Reporting Requirements

Transcription

1 Safeguarding Your Financial Information

2 vvv Committed to the confidentiality and security of our clients data vvv Protecting Your Financial Information As a trusted custodian of your financial data, First Republic is committed to protecting your assets and personal privacy as well as any information that is entrusted to us. The Bank complies with all information security and privacy laws covering client information and identity protection. We are regularly examined by federal government regulators and undergo an annual independent audit to ensure we meet the requirements of the Sarbanes-Oxley Act, which established enhanced accounting standards for public companies. But our initiatives go beyond simple compliance. We also conduct ongoing internal reviews of our computers, networks and security systems and require our employees to acknowledge their responsibility in maintaining confidentiality of customer information. Additionally, our comprehensive information security and business continuity programs assure our products and services meet or exceed federal and state laws and industry standards. 1

3 What We Do v Conduct comprehensive background checks on all prospective employees. v Require employees to attend privacy and security training. v Maintain a corporate culture of making client confidentiality a top priority. v Require storage of any printed hard copies of client data in locked storage cabinets. v Utilize data centers that regularly undergo audits that ensure they meet standards of security, availability, processing integrity confidentiality and privacy. v Maintain significant physical and electronic security controls to prevent unauthorized access to client information. v Conduct regular reviews of our computers, networks and security systems. v Conduct regular vendor security due diligence to ensure our vendors protect client information in accordance with our security policies and standards. v Monitor online banking activity with fraud detection software. v Require proper identification or unique identifying information for all clients coming into our offices, banking with us online or contacting our call center. v Ensure proper measures to minimize the chance of unauthorized account activity when we learn of a potential identity theft situation. 2

4 What We Offer v Free online software Rapport by Trusteer to ensure the security of your Internet browser during online banking sessions. v One-time passcode tokens providing an additional authentication layer for online wire transfers. v Internet Security Health Check program, offering on-site assessments of home or office computers used for banking with First Republic to help you ensure they are secure and properly configured. Minimizing Risk Through Best practice Guidelines What You Can Do Identity thieves use a variety of tactics to obtain your personal information such as your Social Security number, login credentials or credit card details to commit fraud. The Federal Trade Commission has formulated the following three-step approach for identity theft protection: Deter v Detect v Defend Deter Identity Thieves by Safeguarding Your Information. v Protect your Social Security number. Never carry your Social Security card. v Shred financial documents before disposing of them. v Keep your personal information and sensitive items, like checks and credit cards, in a secure place both at home and work. v Do not share your personal information unless you know who you re dealing with. If you did not initiate the communication, you should not provide any information. 3

5 Detect Suspicious Activity. v Monitor your financial accounts and billing statements regularly, looking closely for charges you did not make. v Be aware of bills or other mail that no longer arrive. Identity thieves may change your billing address to cover their tracks. v Obtain and review your credit report. For a free annual report, call or visit v Investigate denial of credit or less favorable terms like a high interest rate. v Investigate debt collection letters and phone calls about merchandise or services you didn t buy. Defend Against Identity Theft. v Contact your financial institution immediately and alert them to any instance of identity theft. v Contact one of the three major credit bureaus to place a fraud alert on your file. This will help prevent new accounts from being opened in your name. Equifax Experian TransUnion v File a police report in the community where the identity theft took place. v File a complaint with the Federal Trade Commission ID-THEFT ( ) v Close accounts that have been opened or used fraudulently. 4

6 Follow Online Security Best Practices v Use hard-to-guess passwords. v Do not use security questions with answers available on social networking sites for example, the name of your high school. v Minimize the amount of personal information added to social networking websites. v Never click on links sent in an unsolicited (SPAM). v If you receive an attachment from someone you do not know or are not expecting, do not open it; delete it. v Do not include sensitive information in s. v Beware of s asking for personal information. First Republic Bank will not send these types of s. v Ensure anti-virus and anti-spyware software are installed on your computer and schedule frequent updates and scans. v Turn on your computer s firewall. v Check your computer operating system s automatic update settings to ensure you re receiving updates. v Use newer versions of Web browsers with built-in security features. v Check your software programs for updates that may be available in the Help menu or on the software vendor s website. v Download the Trusteer Rapport free online banking protection software offered by First Republic Bank: v Avoid using unsecured wireless (Wi-Fi) for any online activity requiring a login. v Avoid banking on computers provided by Internet cafes, hotels and public kiosks. v Only download items from the Internet from trusted sources. 5

7 It s a privilege to serve you. Our services are provided in the following markets: San Francisco Palo Alto Los Angeles Santa Barbara Newport Beach San Diego Portland Boston Greenwich New York Executive Offices 111 Pine Street San Francisco, California Tel: (415) Toll Free: Fax: (415) Convenient Internet Banking at Member FDIC new york stock exchange symbol: frc FRB 1089 PE 8/11