Your Custom. Hotel App for Guests. Increase Guest Spend. Created with our Award-Winning Silicon Valley Technology in 6 Weeks

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Gwen Dana Hunter
8 years ago
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1 Your Custom Hotel App for Guests YOUR DESIGNS & CONTENT 1 Increase Guest Spend Created with our Award-Winning Silicon Valley Technology in 6 Weeks 2 3 Improve the Guest Experience Create a New USP BOOK A ORDER VIEW MAPS & SEE THINGS CHECK IN & CHECK OUT SEE HOTEL OFFERS

2 Why Hotels need Apps Hotels are seriously behind the times on mobile. Apps increase guest spend by better promoting your facilities, increasing Rev Par by up to 50%. YOUR DESIGNS & CONTENT - Lionel Benjamim, Director of Topland Hotels Group Independent Hotel Show November 2014 BOOK A VIEW MAPS & CHECK IN & CHECK OUT SEE THINGS ORDER SEE HOTEL OFFERS Travellers today use apps to book flights and search for hotels but are often disappointed by their hotel digital experience. Apps will soon be the norm. Hotels looking to stand out and make returns would be wise to offer them now. - MCD Hotel App Research Report

3 Improving the Guest Experience YOUR DESIGNS & CONTENT Meet Jack. Like many people, Jack uses apps to conveniently plan and book his travels. He sees your hotel. It has an app where he can check in, order room service and message a concierge. Jack is busy, so this sounds great. So, he chooses your hotel and because of the convenience, he spends more money. A TABLE BOOK A VIEW MAPS & SEE THINGS ORDER Jack checks in. He planned to eat out but sees your great menu. He receives a message with offers, so orders room service. Jack messages the concierge about things to do via the app. CHECK IN & CHECK OUT SEE HOTEL OFFERS MAPS & He finds his way around with maps, directions and transport. CHECK OUT Jack checks out and leaves a good Trip Advisor review for you. He joins your app loyalty program and will visit again.

4 Sales Benefits - Grow RevPar 1 Increase Guest Spend 2 Grow Guest Loyalty ORDER BOTTLE OF CHAMPAGNE Hotel apps increase guest spend by an average of 9%. Guests can conveniently book rooms, reserve a table, make a spa appointment and order room service. We can also integrate bookings with your systems. Improve guest service with concierge guides and check-out and local maps. You can have your own app loyalty program. Rewards for repeat visits, Trip Advisor reviews and social media sharing. Celebrate in style with a bottle of champagne delivered to your door. Cost xxx BACK TO HOME ORDER NOW THINGS The Loyakk app helps me over achieve my revenue targets in completely new ways. It s a clear opportunity to upsell guests and increase KPIs like Rev Par. - GM, The Willow s Lodge Guest Interest in Apps to Improve their Stay 74% of guests interested or very interested Business 79% Leisure 71% Family 72%

5 Marketing Benefits - Become The Local Expert 3 Send Targeted Promotions 4 Create a New USP Beaches Enjoy the beautiful white sand and relax at one of our nearby beaches or try some watersports. Golf SEE THINGS If you enjoy playing golf, you will love the courses we have nearby, set in stunning scenery. Promote your hotel facilities with engaging text, images and video. Dynamically auto-import and share content with your site and social media Send personal messages to guests e.g. hotel offers. Promote the app to guests as a mobile concierge. Become the local expert and give your hotel an edge over the competition with better guest service. Make sure your hotel stands out on Trip Advisor. Walks More than 45 million beautiful flowers in stunning designs and awesome shapes. BACK TO HOME THINGS Mobile is at the heart of guest experience with opportunities for customisation, promotion and loyalty. - Deloitte Hospitality Report 2014 Does Hotel Technology Impact Where you Stay? 70% of guests moderate or strong impact Business 72% Leisure 64% Family 74%

6 Hotels Launching our App YOUR DESIGNS & CONTENT BOOK A ORDER VIEW MAPS & SEE THINGS Our Award-winning Team CHECK IN & CHECK OUT SEE HOTEL OFFERS Our team won London Olympics 2012 Most Useable Mobile App

7 Why We are Different We are business people too. Our hotel app is designed to increase your revenue with extra bookings, room service and loyalty programs. Most app developers are part of two categories: a generic, basic app that doesn t really do what you want or a custom app that takes months to build, costs a lot of money and requires a lot of testing. Thankfully, we re different. Our team in Silicon Valley has built an award-winning digital app platform, that can be completely tailored to the content, services and designs you want. That s why airlines like Emirates, blue chips like SAP and hotels like Ramada and Radisson Blu choose us.

8 What Now? To find out more about the business benefits, customisation options and see how your app could look... Please click below to send a message, and we can answer any questions and arrange a brief call to talk more. Contact Us Don s miss out. Hotel apps will be a key trend in If you don t get one, your competitors will. - Deloitte Hospitality Report 2014

BUILDING LOYALTY AT HOTELS THROUGH DIGITAL CUSTOMER EXPERIENCE

BUILDING LOYALTY AT HOTELS THROUGH DIGITAL CUSTOMER EXPERIENCE MAGNANI CARUSO DUTTON IT S A BRAND NEW STAY It s amazing how, in a few short years, smartphones have changed the way businesses interact with