"Primary Cardmember" means the person to whom Dubai First has issued the Primary Card and for whom the Card Account is first opened by Dubai First;

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1 Dubai First Titanium Life Credit Card Terms & Conditions These Terms and Conditions relate to the Titanium Life credit card from Dubai First. The provisions contained in this document will govern the usage of the credit card (as defined below) issued by Dubai First. In consideration of Dubai First agreeing to make available or continue to make available, the Titanium Life credit card from Dubai First, the Cardmembers agree to be bound by the following Terms and Conditions: 1. DEFINITIONS In these Terms and Conditions where the context so admits the following expressions shall have the meanings herein designated unless otherwise distinguished "ATM" means an automated teller machine or any credit card operated machine, which accepts the Card for the purpose of issuing cash to the credit Cardmember "Bill Payment Centre" (BPC) means any machine designated by Dubai First for the purpose of depositing cash or cheque payments. "Card" means the MasterCard Titanium Life credit card issued by Dubai First to the Cardmember and includes any Primary Card, Supplementary Card and Replacement Card; or "Card Account" means the Card account opened by Dubai First for the purpose of entering all credits and debits received or incurred by the Primary Cardmember and the Supplementary Cardmember, if any, under these Terms and Conditions; or "Cardmember" means the person for whose use the Card issued by Dubai First which includes the Primary as well as the Supplementary Cardmembers. "Card number" means the unique 16-digit number embossed on the face of the Card, which uniquely identifies the Card Account. "Cash Advance" means any cash obtained by the Cardmember obtained from an ATM or otherwise using a Card. "Cash Advance Fee" means the charge detailed in Clause 5.3. "Charges" means any amount payable by the Cardmember arising from the issue or use of the Card (s) or the Card number or the Personal Identification Number (PIN) or otherwise under these Terms and Conditions and includes without limitation, all Transactions, fees, charges, interest, expenses, damages and legal costs and disbursements. "Cheque Deposit Box" (CDB) means any secure box designated by Dubai First for the purpose of depositing cheque payments. "Credit Limit" means the maximum debit balance permitted by Dubai First for the Card Account for the Primary Card and the Supplementary Card, if any, and as notified to the Primary Cardmember from time to time for any Month. "Current Balance" means the total debit balance outstanding on the Card Account payable to Dubai First according to Dubai First s records on the date the Statement of Account is issued. "Dubai First" means Dubai First Private Joint Stock Company. "Finance Charge" means the charge referred to in Clause 4.9. "Merchant" means any institution or person supplying goods and/or services who accepts the Card of the Cardmember as a means of payment or reservation by the Cardmember. "Minimum Payment Due" means the payment required to be made by the Cardmember under clause 4.6 hereof. "Month" means Gregorian calendar month. Page 1 of 39

2 "Payment Due Date" means the date specified in the Statement of Account by which date payment of the Current Balance or any part thereof or the Minimum Payment Due is to be made to Dubai First. "Primary Cardmember" means the person to whom Dubai First has issued the Primary Card and for whom the Card Account is first opened by Dubai First; "Primary Card" means the Card belonging to a Primary Cardmember. "PIN" means the Personal Identification Number issued to the Cardmember by Dubai First or selected by the Cardmember by calling Dubai First and using the Interactive Voice Response system (hereinafter referred to as IVR) to enable the Card to be used at an ATM for a Cash Advance or to access any other service through the ATM. "Replacement Card" means a further Card issued to an existing Cardmember to replace an existing Card. "Statement of Account" means Dubai First s monthly or other periodic statement of account sent to the Primary Cardmember showing particulars of the Current Balance incurred by the Primary Cardmember and the Supplementary Cardmember(s), if any, and payable to Dubai First. "Supplementary Cardmember" means any person to whom a Supplementary Card is issued. "Supplementary Card" means a Card belonging to a Supplementary Cardmember. "Transaction" means any Cash Advance or retail transaction of whatsoever nature entered into by the Cardmember using the Card. These Terms and Conditions will also include the specific terms and conditions related to the benefits and services offered to our Cardmembers which are part of the Annexure to these Terms and Conditions. Words importing only the singular number shall include the plural and vice versa. Words importing any gender shall include all genders. Words importing person shall include a sole proprietor, partnership firm, company, corporation or other entity. The headings to the clauses herein shall not be taken into consideration on the interpretation or instruction of the Terms and Conditions. 2 COLLECTION OF THE CARD 2.1 The Card may be collected by the Cardmember at such location as may be notified to the Cardmember by Dubai First from time to time or sent by post or sent by courier to the address notified to Dubai First by the Cardmember at the risk of the Cardmember. 2.2 Upon receipt of the Card, the Cardmember shall call Dubai First on the number specified in order to activate the Card. The Cardmember shall identify himself and upon request advice of his account number and any other confidential information that Dubai First may require. The Cardmember consents to the recording of his telephone call with Dubai First and accepts that such record may be used by Dubai First as evidence in a court of law or any legal proceeding. The Cardmember s signature is proof of delivery and shall constitute receipt of the Card(s) and such signature and/or activation of the Card shall constitute binding and conclusive evidence of the confirmation of the Cardmembers to be bound by these Terms and Conditions notwithstanding that Dubai First is not notified of the Cardmember s receipt of the Card. 2.3 Upon receipt of the Card, the Cardmember shall sign the Card immediately and such signature and/or the use of the Card shall constitute binding and conclusive evidence of the confirmation by the Cardmember to be bound by these Terms and conditions notwithstanding that Dubai First is not notified of the Cardmember s receipt of the Card. In the event that the Cardmember does not wish to be bound by these terms and conditions, the Cardmember shall cut the Card in half and return both halves to Dubai First and Clause 8 hereof shall thenceforth be operative. Page 2 of 39

3 2.4 The Card is and will be, at all times, the property of Dubai First and shall be surrendered to Dubai First immediately upon request by Dubai First or its duly authorized agent. Dubai First reserves the right to withdraw the Card at its absolute discretion and/or terminate the Card with or without prior notice and in whatever circumstances it deems fit. 2.5 The Card is not transferable. The Card may not be pledged by the Cardmember as security for any purpose whatsoever. 3 USE OF THE CARD 3.1 The Card is issued for use in connection with the facilities made available by Dubai First from time to time at Dubai First s absolute discretion including, but not limited to the following: (a) The payment for any purchase of goods and/or services, which payment may be charged to the Card Account; (b) Any ATM Transaction effected through the Cardmember s other accounts; (c) Cash Advance, as set out under Clause 5 hereof; and/or (d) Other facilities, subject to prearrangement with Dubai First, if applicable. 3.2 Where an ATM facility has been incorporated in the Card the Cardmember shall be responsible for all transactions whether processed with the Cardmember s knowledge or by his express or implied authority. The Cardmember hereby authorises Dubai First to debit his account with the amount of any withdrawal in accordance with the record of transaction. The Cardmember accepts the record of transaction as conclusive and binding for all purposes. 3.3 Any BPC/CDB deposits effected through the use of the Card on any BPC/CDB installed by Dubai First, whether by cheque or by cash, shall be subjected to verification by two Dubai First employees or staff of outsourced agents whom Dubai First may in its absolute discretion appoint and authorise. The amount so verified by the said two employees of Dubai First shall be deemed to be the correct amount of the deposits so affected. Cheque deposits will be accepted for collection only and the proceeds there of shall not be available for use until the cheque has been collected and cleared. 3.4 Notwithstanding that the Cardmember s Credit Limit has not been exhausted, Dubai First shall be entitled to, at any time and without prior notice and without giving any reason and without liability towards the Cardmember, withdraw and restrict the Cardmember s right to use the Card or to refuse to authorise any Transaction. 4 PAYMENT 4.1 The Cardmember agrees to pay to Dubai First upon the request of Dubai First the annual membership fee as prescribed by Dubai First for the Card from time to time and the annual membership fee as prescribed by Dubai First for each Supplementary Card when issued or renewed. A handling charge, as prescribed by Dubai First from time to time is payable by the Cardmember to Dubai First immediately upon the request of Dubai First for the issue of a Replacement Card. Additional charges, as prescribed by Dubai First, are payable by the Cardmember to Dubai First immediately upon the request of Dubai First for the provision of copies of sales/cash advance drafts and any further services Dubai First may provide from time to time. Dubai First may, from time to time, by giving prior written notice to the Cardmember, change the amount of fees or charges payable by the Cardmember under these Terms and Conditions and the period of time within which the fees or charges are payable by the Cardmember under these Terms and Conditions. Such changes shall apply from the effective date specified by Dubai First. 4.2 The Cardmember undertakes to stay within the prescribed Credit Limit assigned/established by Dubai First for the Cardmember unless prior approval to exceed this Credit Limit is obtained by the Cardmember from Dubai First and the Cardmember further undertakes to effect no purchases or transactions which may cause the aggregate outstanding balance of the Cardmember s obligations to Dubai First under all such purchases and transactions along with charges to exceed such Credit Limit. If, in contravention of this provision, the Cardmember exceeds the Credit Limit, the Cardmember shall, in addition to the amounts payable under Clause 4.7 hereof, forthwith pay to Dubai First, upon demand by Dubai First, the full sum by Page 3 of 39

4 which the Credit Limit is exceeded. In the event of a failure by the Cardmember to pay to Dubai First the full sum demanded as aforesaid the whole outstanding balance on the Cardmember s Card Account shall become immediately due and payable and the provisions of Clause 8.8 shall be applicable. 4.3 All payments to be made by the Cardmember shall be in the billing currency of the Card Account. If payment is made in any other currency, the Cardmember shall pay Dubai First all exchange, commission and other charges or losses charged or incurred by Dubai First in converting such payment to the billing currency. Such conversion shall be effected at such rate of exchange as may be conclusively determined by Dubai First as at the date that it is recorded in the Account. Any payment made to Dubai First by the Cardmember in the billing currency of the Card Account will be credited to the Card Account only on the date of Dubai First s posting of the funds to the Card Account in Dubai and where payment is made in any currency other than the billing currency, such payment shall be credited after the date when such payment is converted into the billing currency or when the relevant funds have been received for value by Dubai First in Dubai and assigned to the Card Account. 4.4 Dubai First shall be entitled to treat the following as evidence of a debt properly incurred by the Cardmember to be debited to the Card Account: (a) Any sales draft, transaction record, credit voucher, cash disbursement draft and/or other charge record bearing the imprint or other reproduction of embossed information printed on the Card and duly completed; and/or (b) Dubai First s record of Cash Advances or of any other transactions effected by the use of the Card including but not limited to Transactions effected via mail order or via the telephone or via the internet. 4.5 Payment of the Current Balance as specified on the Statement of Account in FULL is due and payable not later than the Payment Due Date and the Cardmember shall incur no Finance Charge if Dubai First receives payment of the Current Balance in FULL on or before the Payment Due Date. In case Cardmember makes payment by cheque, the payment is considered as received after the cheque is cleared and posted to the Card Account on receipt of the cleared proceeds. 4.6 The Cardmember may choose not to settle the Current Balance in full, in which case the Cardmember must, on or before the Payment Due Date, pay the Minimum Payment Due specified in the statement. The Minimum Payment Due is calculated as follows: (a) (b) (c) If the Current Balance does not exceed the Credit Limit the Minimum Payment Due will be an amount of 10% of the Current Balance plus any unpaid Minimum Payment Due from the previous statement or AED whichever is the greater (hereinafter referred to as "the Minimum Payment Due"); or If the Current Balance exceeds the Credit Limit, the Minimum Payment Due is calculated as an amount equal to 10% of the Current Balance plus the excess amount over the Credit Limit, plus any unpaid Minimum Due from any previous statement; or If the Cardmember has availed of Easy Purchase Plan then the Minimum Payment Due is as outlined in clause The Minimum Payment Due shall be subject to the terms of clause 8.7 hereof. 4.7 If the Current Balance at any point of time exceeds the Credit Limit, then the Cardmember will be charged an Overlimit Fee. The Overlimit Fee will be debited to the Card Account. 4.8 In the event any cheque payment does not clear for whatever reason a Cheque Return Fee will be charged to the Cardmember Account. 4.9 If the Cardmember pays to Dubai First, by the Payment Due Date, an amount less than the Minimum Payment Due or equal to or more than the Minimum Payment Due but less than the Current Balance or if no payment is made then a Finance Charge at the prevailing rate will be calculated on a daily basis and will be applied to the Current Balance from the date of the last statement until any repayments are credited to the Card Account or till the next statement whichever is earlier. If in the above instance a payment is made then for the period till the next statement, additionally a Finance Charge at the prevailing rate will be Page 4 of 39

5 calculated on the Current Balance less the payment made from payment date till the next statement date If the Cardmember pays to Dubai First any amount which is in excess of the Credit limit of the Card or the Current Balance, whichever is higher, then Dubai First retains the right not to process such payments and to return the payments to the Cardmember. Dubai First also retains the right, in such cases as it deems necessary, to call such Cardmember to verify reason for such excess payments and to ascertain a bonafide reason thereof If the Cardmember fails to pay the Minimum Payment Due by the Payment Due Date, a late payment fee, to be determined by Dubai First from time to time, shall be debited to the Card Account All payments for purchases of goods and/or services and cash advances effected by the use of the Card and all Charges shall be debited to the Card Account in the billing currency and shall be reflected in the Statement of Account. Dubai First shall be entitled, at its sole discretion, from time to time to vary the rate or method of calculation of the Charges. All payments and credits may, unless otherwise decided by Dubai First, be applied first in payment of any amount which the Cardmember owes to Dubai First, including any cost, loss or expense or any other amount for which the Cardmember has agreed to indemnify Dubai First under these Terms and Conditions, secondly towards interest then due and payable under these Terms and Conditions and finally towards payment of the Current Balance notwithstanding any instructions regarding application of payments received from the Cardmember Without prejudice to Dubai First s rights at any time to take the appropriate legal action, Dubai First will charge a service fee for any returned unpaid cheques drawn by the Cardmember in full or partial payment of the Current Balance If a Transaction disputed by the Cardmember is subsequently proven to have been originated by him, Dubai First retains the right to charge-back, as from the date when the Transaction took place, the Transaction amount along with a Finance Charge and any additional fees and expenses incurred by Dubai First in the investigation thereof Dubai First s acceptance of late payments or partial payments or cheques or money orders marked as constituting payment in full or otherwise of the Current Balance or any indulgence granted by Dubai First in the failure to collect the amounts due from the Cardmember as and when they are so entitled under these Terms and Conditions shall not operate as a waiver by Dubai First nor modify these Terms and Conditions in any respect nor prevent Dubai First from later enforcing any of its rights under these Terms and Conditions to collect the amounts due hereunder The Cardmember hereby expressly agrees that if any sums shall be due from the Cardmember to Dubai First at anytime under the Card Account or if the Cardmember shall be liable to Dubai First on any Dubai First account or any other account, current or otherwise, in any manner whatsoever, or if default is made by the Cardmember in relation to such accounts or any other Dubai First facilities granted by Dubai First to the Cardmember, then and in such event the whole Current Balance of the Cardmember s Card Account shall become immediately due and payable and the provisions of Clause 8.8 hereof shall be applicable Notwithstanding the exercise by Dubai First of any of its rights hereunder, interest, Finance Charges and payment charges at the rates stipulated in clauses 4.6, 4.9 and 5.3 hereof shall continue to be chargeable on any of the sums of money which remain due and unpaid after the exercise of any of Dubai First s rights and in the event that a judgment is obtained in relationship to any sum wherein it is adjudged that any sum of money be paid to Dubai First, then interest, Finance Charges and late payment charges shall be payable on such sum of money so adjudged to be payable to Dubai First from the date of such judgment until the date of full payment thereof Dubai First may in its absolute discretion, demand as a condition for the approval of any application to obtain a Card, that the applicant deposits an undated cheque, promissory note and/or pledges cash collateral in favour of Dubai First for any amount which Dubai First may require. Dubai First may, at any time, demand that the Cardmember deposits an undated cheque and/or promissory note in favour of Dubai First for the amount which Dubai First may require even where such a cheque, promissory note and/or Page 5 of 39

6 pledge of cash collateral was not demanded when the Card was issued to be Cardmember. The Cardmember has authorised Dubai First to insert the date of the said cheque and to present it for payment on the inserted date against any amount due to Dubai First. Any cash deposits may only be regarded as received by Dubai First upon the same being credited to the Card Account Any cheque deposits shall be accepted for collection and the proceeds shall not be available until the cheque has been cleared and the proceeds paid to Dubai First by the paying bank or financial institution A Cardmember may choose to effect payment by depositing cash or cheques in any of the BPC/ATM and/or CDB designated by Dubai First. Dubai First shall not be liable for any loss or delay caused by the use of the BPC/ATM and/or CDB. Cheques deposited at a BPC/ATM and/or CDB shall only be credited to the Card Account after verification by Dubai First (which verification shall be conclusive and binding against the Cardmember) and any statement issued on making a deposit shall only represent what the Cardmember purports to have deposited and shall in no way bind Dubai First as to its correctness The Cardmember agrees that the records of Dubai First of any Transaction effected by the use of the Card shall be conclusive and binding on the Cardmember for all purposes A Cardmember will not be allowed to transfer funds from one card account to another in settlement of the dues of a card account. 5. CASH ADVANCES 5.1 The Cardmember may obtain Cash Advances in such amount as may be acceptable to Dubai First, from time to time at its absolute discretion, by the following means: (a) (b) Presenting the Card at any member institution of MasterCard, which offers such facility together with evidence of his identity and signing the necessary transaction record; or use of the Card at any bank or institution with whom Dubai First has an arrangement for the use of the ATM (in which case the amount of each advance will be further subject to the applicable daily withdrawal limit of the ATM). The use of the Card by the Cardmember to obtain a Cash advance shall be deemed to constitute the agreement of the Cardmember to pay interest on each Cash Advance and a Cash Advance Fee, as detailed in Clauses 5.2 and Cash Advance Finance Charge shall accrue on each Cash Advance from the date of the Cash Advance until repayment or the next Statement of Account whichever is earlier at the prevailing rate. In case a payment is made prior to the next statement an additional amount of Cash Advance Finance Charge on the Cash Advance less payment made per month will be applied from the date of the payment till the next statement date. 5.3 A Cash Advance Fee (as per the applicable schedule of charges) expressed as a percentage of the amount of each Cash Advance shall be debited to the Card Account for each Cash Advance. Dubai First may, at its discretion from time to time, vary the amount of the Cash Advance Fee and Cash Advance Finance Charge payable by the Cardmember to Dubai First. 6 SUPPLEMENTARY CARD/JOINT AND SEVERAL LIABILITIES 6.1 Dubai First may in its absolute discretion issue a Supplementary Card to a person nominated by the Cardmember and approved by Dubai First. The issue of Supplementary Card(s) shall be subject to such terms and conditions, which Dubai First may deem necessary. 6.2 All the terms and conditions applicable herein to the Cardmember shall apply mutatis mutandis (that is, with the necessary changes to the Supplementary Cardmember and for such purpose the terms "Cardmember" and the term "Card shall be read and construed as if the terms "Supplementary Cardmember" and "Supplementary Card", respectively were substituted therefore). Every Supplementary Cardmember shall be jointly and severally liable with the Primary Cardmember, as defined herein. Both the Supplementary Cardmember and the Primary Cardmember shall be liable jointly and severally for costs, for all goods and services and Cash Advances obtained and all Transactions generated by the use of the Page 6 of 39

7 Card as well as the Supplementary Card(s). Dubai First may in its absolute discretion commence an action or proceedings under this subclass against the Primary Cardmember or the Supplementary Cardmember or both. 6.3 The undertakings, liabilities and obligations of the Primary Cardmember and Supplementary Cardmember shall not be affected in any way by any dispute or counterclaim or right of set off which the Primary Cardmember and the Supplementary Cardmember may have against each other. In addition to the aforesaid, and as a separate undertaking, the Primary Cardmember shall be fully liable to Dubai First for all Charges and other liabilities incurred by the Primary Cardmember and the Supplementary Cardmember notwithstanding any legal disability or incapacity of the Supplementary Cardmember, and the Primary Cardmember shall indemnify Dubai First against any loss, damage, liability, costs and expenses, whether legal or otherwise, incurred or suffered by Dubai First by reason of any breach of these Terms and Conditions by the Supplementary Cardmember. 6.4 The Credit Limit assigned to the Cardmember is inclusive of the Credit Limit of the Supplementary Cardmember and the Primary Cardmember and the Supplementary Cardmember shall not permit the total of the Charges incurred under or through their respective Cards to exceed the said Credit Limit. In case a Supplementary Cardmember has been assigned a specific limit that shall constitute the maximum spending limit on the Supplementary Card. However, this in no way absolves the Primary Cardmember from being fully liable to Dubai First for all debts incurred by the Supplementary Cardmember. 6.5 The validity of the Supplementary Card is dependent upon the validity of the Primary Card. Upon termination of the use of the Primary Card or the Primary Cardmember s agreement with Dubai First, for whatever reason, the Supplementary Card(s) issued there under shall also be terminated. Termination of the Supplementary Card or the Supplementary Cardmember s agreement with Dubai First, for whatever reason, shall terminate the Supplementary Card and Supplementary Card agreement only and shall not terminate the Primary Card or the Primary Cardmember s agreement with Dubai First. 6.6 In the event that the Primary Cardmember requests a maximum Credit Limit on the Supplementary Card, any such request shall be treated as a preference only and should, for whatever reason the Supplementary Cardmember exceed such limit, the Primary Cardmember shall remain liable for the additional spending to the full extent of the outstanding balance. 6.7 Dubai First may disclose Primary Cardmember s account or additional information to Supplementary Cardmember(s) without approval from the Primary Cardmember. 7 LOSS OF CARD/DISCLOSURE OF PIN 7.1 Dubai First may issue a PIN to the Cardmember or the Cardmember may select a PIN via the phone by calling the Contact Centre (means the Dubai First contact centre) and/or IVR for use at any ATM, which will accept the Card. 7.2 The Cardmember agrees that the PIN may be sent by post to him at his own risk. 7.3 The Cardmember shall be fully liable to Dubai First for all Transactions made with the PIN whether with or without the knowledge of the Cardmember. 7.4 The Cardmember shall take all reasonable precautions to prevent the loss or theft of the Card and shall not disclose the PIN to any party. 7.5 In the event that the Card is lost or stolen or that the PIN is disclosed to any other party, the Cardmember shall immediately, thereafter, report the said loss, theft or disclosure, together with the particulars of the Card, to Dubai First and the Police of the country where such loss or theft or disclosure occurred. 7.6 The Cardmember shall be and shall remain to be fully liable for any use of the Card by any person whether with or without the knowledge of the Cardmember and irrespective of whether they were authorised by the Cardmember or not. Page 7 of 39

8 7.7 Dubai First may at its absolute discretion issue a Replacement Card for any lost or stolen Card or new PIN on these Terms and Conditions or such other Terms and Conditions as Dubai First may deem fit. 7.8 In the event that the Cardmember recovers the lost or stolen Card, he shall return the same cut in half immediately to Dubai First without using it. The Cardmember shall not use the PIN after reporting the disclosure thereof to Dubai First. 7.9 All PIN-based transactions will carry the government or Central Bank Cardmember liability limits, which Dubai First must comply with and may affect use of the Card. Any Cards and PINs issued will remain the property of Dubai First. 8 TERMINATION/CONVERSION 8.1 The Cardmember may at any time notify Dubai First of his intention to close the Card Account and terminate the use of all Cards by giving notice in writing and returning all the Cards, cut in half, to Dubai First. The Card Account shall be closed only after the receipt by Dubai First of all Cards, cut in half, and the full payment of the outstanding balance of the Card Account. 8.2 The Primary Cardmember or any Supplementary Cardmember may at any time terminate the use of the Supplementary Card by giving notice in writing and by returning the Supplementary Card, cut in half to Dubai First. In such event, all Cardmembers, including the Supplementary Cardmember whose use of the Card has been terminated, shall be and shall continue to be jointly and severally liable to Dubai First for the outstanding balance of the Card Account in accordance with these Terms and Conditions, save that the Supplementary Cardmember, whose use of the Card has been terminated, shall not be liable for Charges and other liabilities incurred by the Primary Cardmember and any other Supplementary Cardmembers (if any) after Dubai First s receipt of the cut Supplementary Card. 8.3 Dubai First may at any time recall all or any of the Card(s) with or without giving prior notice to the Cardmember. The Cardmember shall immediately after such recall return such Card(s) cut in half to Dubai First and make full repayment of the outstanding balance of the Card Account to Dubai First. 8.4 Dubai First shall terminate the use of the Card without notice upon the death, bankruptcy or insolvency of the Cardmember or when the whereabouts of the Cardmember becomes unknown to Dubai First due to any cause not attributed to Dubai First. In the event of the Cardmember s bankruptcy, death, or insolvency, the holder(s) of Supplementary Card(s) will immediately cease the use of the Card(s) and return them to Dubai First. 8.5 The whole of the Current Balance on the Cardmember s Card Account together with any outstanding amount incurred by the use of the Card but not charged to the Cardmember s Card Account shall become due and payable to Dubai First on the termination of these Terms and Conditions by either Dubai First or the Cardmember or on the death, bankruptcy or insolvency of the Cardmember or (at Dubai First s discretion) if the Cardmember is in breach of these conditions. The Cardmember and/or his estate will be responsible for the settling of outstanding balances on the Card Account and shall keep Dubai First indemnified for all costs (including legal fees) and expense incurred in recovering such outstanding balances. 8.6 Dubai First shall not be liable to refund the annual membership fee or any part thereof in the event of the termination of the Card Account or the use of any or all of the Card(s). 8.7 Notwithstanding the due dates specified in the Cardmember s Statement of Account the whole of the outstanding balance on the Cardmember s Card Account shall become due and payable upon the occurrence of the following events: (a) Termination of use of the Card under Clauses 2.4, 8.1, 8.2, 8.3, 8.4, 8.5 and 13.3 hereof; or (b) Termination of use of the Card by the Cardmember under Clauses 2.3, 8.1 and 15.2 hereof; upon the termination of the Card, as aforesaid, all Charges, as applicable shall be immediately due and payable to Dubai First. It is hereby expressly agreed by the Cardmember and Dubai First that all the provisions contained herein shall continue in full force and effect notwithstanding the termination of the use of the Card in accordance with the terms of these Terms and Conditions. All further monies debited to the Page 8 of 39

9 Cardmember s Card Account after termination of the use of the Card aforesaid shall become immediately due and payable upon their entry into the Cardmember s Card Account and all Charges, as applicable shall also be immediately payable. 8.8 In the event that any security is held by Dubai First as collateral for the issuance of the Card, Dubai First reserves the right to retain such security for a period of at least seventy five days following the Card being cancelled and being returned to Dubai First, whether cancelled by the Cardmember or Dubai First, or following this agreement being terminated for whatever reason. 8.9 Notwithstanding the provisions of Clause 8.8, in the event that the Cardmember does not make any payments due under the terms of theses Terms and Conditions, Dubai First shall have the right to take necessary legal action in respect of any security held by it including assigning such security in the name of Dubai First, of offsetting any outstanding payments with the said security or liquidating the said security. 9 EXEMPTIONS AND EXCLUSIONS 9.1 Dubai First shall not be liable for any loss or damage howsoever incurred or suffered by the Cardmember by reason of Dubai First or a Merchant or other bank or financial institution or any ATM or other party refusing to allow a Transaction or accept the Card or the Card number or the PIN or to provide Cash Advances up to the Credit Limit or at all. 9.2 Dubai First shall not be responsible for the refusal of any Merchant or member institution of MasterCard Worldwide to honour or accept the Card or for any defect or deficiency in the goods or service supplied to the Cardmember by any Merchant or, where applicable, for any breach or non performance by a Merchant of Transactions. 9.3 In the event of any dispute between the Cardmember and any Merchant or bank or financial institution or any other person, the Cardmember s liability to Dubai First shall not in any way be affected by such dispute or any counterclaim or right of set off which the Cardmember may have against such Merchant or bank or financial institution or person. 9.4 Dubai First will credit the Card Account with the amount of any refund only upon receipt of a properly issued credit voucher from the Merchant establishment. 9.5 Dubai First shall not be liable in any way to a Cardmember for any loss or damage of whatever nature due to or arising from the use of a Card or entry into a Transaction or any disruption or failure or defect in any ATM or other machine or communication system or facilities or data processing system or transmission link or any industrial or other dispute or any thing or cause, whether beyond the control of Dubai First or otherwise. 10 CONFIDENTIALITY AND DISCLOSURE OF INFORMATION 10.1 Dubai First agrees and confirms that all information received from the Cardmember including information pertaining to Card Account(s) and transactions shall be treated as confidential information. No financial information pertaining to the Cardmember shall be released to any person, entity or business without the written consent of the Cardmember The Cardmember, however, irrevocably authorizes and permits Dubai First, as it deems fit, and without any written consent whatsoever, to disclose and furnish such information, including financial information, concerning the Cardmember and its affairs, including, but not limited to, the account of the Cardmember under these Terms and Conditions to Dubai First s subsidiaries, affiliates, associates, branches, assignees, agents or other parties authorized by Dubai First to enable Dubai First to enforce the Cardmembers obligations under these Terms and Conditions, both in the UAE and outside the UAE. The Cardmember also irrevocably authorizes and permits Dubai First to disclose and furnish such information, without any prior consent in case there are any proceedings brought by Dubai First against the Cardmember, or by any third party against the Cardmember in respect of the Cardmember s Card Account(s) or transactions with Dubai First or in case of any proceedings by third party against Dubai First in relation to the Cardmember s Card Account(s) or transactions with Dubai First. The Cardmember also Page 9 of 39

10 irrevocably authorizes and permits Dubai First to disclose and furnish such information, without any prior consent when a court or other government or official entity demands financial information pursuant to any proceedings or in compliance with any law or order being validly passed by such authority. The Cardmember authorizes the release of information in the cases mentioned above without the need for prior consent or approval or notification in any manner whatsoever Dubai First shall have the right to check the credit standing of an applicant for the Card and/or the Cardmember under any circumstances whatsoever, whether or not such circumstances relate to or arise out of these Terms and Conditions, including, but not limited to, the non acceptance, for any reason whatsoever, of the Card by any Merchant, person, body, bank or any member institution of MasterCard Worldwide, rejection of the Card by any ATM, non-renewal, restriction or cancellation of Credit Limits or facilities, the listing of such Card number or Cardmember in any cancellation list, the failure of the Cardmember to receive the Statement of Account at the time elected by the Cardmember in the relevant application form executed prior to or simultaneously with these Terms and Conditions or under any circumstances where-in Dubai First shall be obliged to act reasonably to protect its rights under the provisions of these Terms and Conditions The Cardmember consents to the disclosure of the last known address of the Cardmember to any bank or MasterCard Worldwide or its successors and the disclosure of the Card numbers of the new, renewed or replaced Cards to Merchants and other interested persons. 11 INDEMNITY The Cardmember undertakes and agrees to indemnify Dubai First and hold it harmless against any loss, damage, liability, costs and expenses, whether legal or otherwise, which Dubai First may incur by reason of these Terms and Conditions or any breach thereof or the enforcement of Dubai First s rights as herein provided. All costs and expenses, including legal costs and disbursements on a solicitor and clients basis incurred by Dubai First in enforcing and seeking to enforce these Terms and Conditions or otherwise, may be debited to the Card Account and shall be paid by the Cardmember. 12 RIGHT OF SET OFF 12.1 In addition to any general right of set off or other rights conferred by the law to Dubai First, the Cardmember agrees that Dubai First may in its absolute discretion at any time and without notice, combine or consolidate all or any account(s) of the Cardmember with Dubai First of whatsoever description and wheresoever located and whether in Dirham or in any other currency or set off or transfer any sum standing to the credit of any such account(s) including a joint account with a Supplementary Cardmember in or toward discharge of all sums due to Dubai First under any account(s) of the Cardmember with Dubai First of whatsoever description and wheresoever located and whether in Dirhams or in any other currency and may do so notwithstanding that the balances on such account(s) and the sums due may not be expressed in the same currency and the Cardmember hereby authorises Dubai First to offset any such combination, consolidation setoff or transfer with the necessary conversion at Dubai First s prevailing exchange rates which shall be determined by Dubai First at its sole discretion For the purpose of enabling Dubai First to preserve the liability of any party, including the Cardmember, once a writ or summons or proceedings have been issued to prove the bankruptcy or insolvency of the Cardmember or, for such other reasons as Dubai First thinks fit, Dubai First may at any time deposit and retain for such time as Dubai First may think prudent any monies received, recovered or realized thereof under any other security or guarantee to the credit of the Cardmember, as Dubai First may think fit, and without any obligation on the part of Dubai First to apply the same or any part thereof in or towards the sums due and owing. 13 NOTICES 13.1 The Cardmember must promptly notify Dubai First in writing of any changes in employment or business or address (office or residential) or if the Cardmember intends to be absent from the United Arab Emirates for more than thirty days. Page 10 of 39

11 13.2 If the Cardmember should be absent from the United Arab Emirates for more than thirty days the Card Account shall be settled within seven (7) days prior to his/her departure If the Cardmember leaves the United Arab Emirates to take up residence elsewhere, any Primary Card and Supplementary Card(s) shall be returned to Dubai First fourteen (14) days prior to the Cardmember s departure and the use of the Primary Card and Supplementary Card(s) shall be deemed to be terminated and Clause 8.8 shall henceforth be operative All Cards, PIN, Notices, Statements of Account, demands or any other communication under these Terms and Conditions (hereinafter collectively called "Communications") may be delivered personally or sent by ordinary post to the last known billing or other address of the Cardmember and such Communications shall be deemed to be served on the Cardmember on the day of delivery, if delivered by hand, and on the third business day after posting if sent by post. All Communications under these Terms and Conditions sent to the Primary Cardmember or to the Supplementary Cardmember shall be deemed to be Communications sent to both A Telephone Identification Number (TIN) may be selected by the Cardmember upon proper verification of the Cardmember by Dubai First. TIN may be used to verify the Cardmember when the Cardmember calls the Dubai First Contact Centre, IVR or other contact points of Dubai First. The Cardmember will not disclose the TIN to any person. Dubai First will not be liable for acting in good faith on the Cardmember s instructions and Dubai First is indemnified against any consequences, claims, proceedings or losses that may arise or incur by reason of carrying out the Cardmember s instructions or purporting to be from the Cardmember Any instructions conveyed by the Cardmember through the Contact Centre and/or the IVR and/or any of Dubai First branches or contact points shall be deemed valid. Dubai First has the right to record all such telephonic instructions and may act upon and use such records as evidence in the case of disputes/complaints or in a court of law or other legal proceedings. The Cardmember consents to such recording and use of the same by Dubai First. The Cardmember understands that the range of services provided through the Contact Centre may change from time to time Instructions sent by the Cardmember to Dubai First through facsimile communication shall be considered valid and binding on the Cardmember and Dubai First may act upon instructions conveyed through this method. Dubai First may use copies of facsimile transmissions in any Court of Law. 14 GENERAL 14.1 The Cardmember undertakes to sign such further documents as may be requested by the Bank from time to time with respect to the Card Account. All fees and charges pursuant to or in connection with these Terms and Conditions are non-refundable Dubai First may from time to time, use the Cardmember s contact details and non-financial account information for internal or external marketing campaigns Dubai First may verify and confirm the applicant s credit history with credit bureaux, (if available), as well as with other institutions that grant credit. Dubai First may inform other credit institutions or credit information offices regarding the repayment history of the account Time shall be of the essence in these Terms and Conditions but no failure and/or delay in Dubai First s exercise of any right, power or privilege under these Terms and Conditions shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof of the exercise of any other right, power or privilege. The rights and remedies herein provided are cumulative and not exclusive of any rights and remedies provided by law Dubai First shall be entitled at any time without the consent of the Cardmember to assign the whole or any part of its rights, or obligations under these Terms and Conditions with or without notice to the Cardmember. Page 11 of 39

12 14.6 These Terms and Conditions shall be binding upon and inure to the benefit of the respective successors in title and assigns of the Cardmember and Dubai First provided that the Cardmember shall not assign his rights and obligation hereunder Dubai First may appoint an agent to collect all sums due to Dubai First from the Cardmember under these Terms and Conditions From time to time and at its sole discretion Dubai First may offer additional benefits and services relating to the Card(s) such as travel insurance, purchase protection, travel assistance etc. Such services are offered on a best effort basis and Dubai First shall have no responsibility for direct, indirect, special, incidental or consequential damages in the event that they are not provided. Dubai First may modify or discontinue, and/or impose such charges for these services, as Dubai First shall determine from time to time at its sole discretion. 15 VARIATION OF TERMS 15.1 Dubai First may from time to time, by giving prior written notice to the Cardmember, change these Terms and Conditions including, but not limited to, the terms of payment by the Cardmember by way of annual fees, handling charges, additional charges, Finance Charges, the specified Minimum Payment Due, late payment fee and over limit fee. Such charges shall apply on the effective date specified by Dubai First and shall apply to all unpaid interest, fees, Cash Advances, Charges and Transactions Retention or use of the Card after the effective date of any change of Terms and Conditions pursuant to Clause 15.1 hereof shall be deemed to constitute acceptance of such changes without reservation by the Cardmember. If the Cardmember does not accept the proposed change, the Cardmember must terminate the use of the Card by giving prior written notice to Dubai First and return the Card cut in half to Dubai First prior to the effective date of any such changes and Clause 8.7 hereof shall henceforth be operative. Upon such termination the annual fee paid is not refundable. 16 WAIVER No condoning, excusing, neglecting or forbearing on the part of Dubai First of any default or breach of any of these Terms and Conditions by the Cardmember shall operate as a waiver of Dubai First s rights and powers and no waiver shall be inferred from or implied by anything done or not done by Dubai First unless expressed in writing by Dubai First. Any waiver shall operate only as a waiver of the particular matter to which it relates and shall not operate as a waiver or release from any of these Terms and Conditions. 17 SEVERANCE Each of these Terms and Conditions shall be severally distinct from one another and if at any time any one or more of such Terms and Conditions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 18 INTERNATIONAL SERVICE 18.1 From time to time and at its sole discretion Dubai First may offer additional benefits and services relating to the Card(s), such as a replacement service for Cardmembers travelling abroad. Such services are offered on a best efforts basis and Dubai First shall have no responsibility for direct, indirect, special incidental or consequential damages in the event that they are not provided. Dubai First may modify or discontinue, and/or impose such charges for these services, as it shall determine from time to time and at its sole discretion The Cardmember consents to Dubai First s disclosure, to any of its branches world wide or to any third party, any information relating in any way whatsoever to the Cardmember or to his Card Account as it deems fit in its absolute discretion The Cardmember agrees that if he requests the issuance of Dubai First Card from Dubai First branch located in another country or MasterCard Worldwide (hereinafter known as the "Outside Location"), such an application is subject to the approval of the Outside Location and the issuance of the Card is an offer, Page 12 of 39

13 only, for the Cardmember to accept upon reading and accepting the Terms and Conditions enclosed therewith and that his signing, activation or usage of the Card shall be his acceptance of such an offer and that he shall be bound by the said Terms and Conditions The Cardmember authorizes Dubai First to obtain and disclose to the Outside Location all and any information relating to him or to any of his accounts, that the Outside Location shall, at its sole discretion, deem necessary for the consideration of such an application by him. 19 GOVERNING LAW 19.1 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates The Cardmember irrevocably and unconditionally submits to the jurisdiction of the courts of the UAE. The submission to such jurisdiction shall not (and shall not be construed so as to) limit Dubai First s right to take proceedings against you in the courts of any other competent jurisdiction nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdiction, whether concurrently or not Any admissions or acknowledgment in writing by the Cardmember or any person authorised by the Cardmember of the amount of indebtedness of the Cardmember to Dubai First and any judgment recovered by Dubai First against the Cardmember in respect of such indebtedness shall be binding and conclusive in all courts of law in the United Arab Emirates and elsewhere. A certificate issued by an officer of Dubai First as to the amount for the time being due and owing to Dubai First from or by the Cardmember shall be conclusive evidence against the Cardmember in any legal proceedings. 20 EASY PURCHASE PLAN 20.1 "Easy Purchase Plan" (EPP) means any payment plan offered by Dubai First as a benefit to a Cardmember for extended payment of any retail purchase The purpose of EPP is to enable the Cardmember to purchase selected goods and services offered by specific merchants determined by Dubai First from time to time using the limit available on his/her Card and repay the amount of the purchase in equal monthly instalments with these Terms & Conditions The EPP is offered exclusively to the Cardmember, as long as his/her Card is in good standing as per Dubai First s regulations. Any Cardmember who meets the Dubai First Cards General Terms & Conditions will be automatically eligible for EPP. EPP is available for transactions performed by both Primary and Supplementary Cardmembers however can be availed on request by the Primary Cardmember When availing of the EPP for selected goods and services, the Cardmember will have to pay deferred payment charges for the facility of paying in equal monthly instalments. The total amount of EPP (the "Total EPP Price") will be the sum of the purchase price of the goods and services and the deferred payment charges The selected goods and services offered by the selected merchants, the deferred payment charges applicable and the number of monthly instalments to be paid (the "EPP Term" for each good and service shall be determined by Dubai First from time to time and communicated to the Cardmember accordingly (hereinafter referred to as the "Offer") The deferred payment charges and the EPP Term will vary from one Offer to another Dubai First will authorize an EPP transaction provided that the Total EPP Price is within the Cardmember s available total credit limit available on his/her Card and the Cardmember s Card is in good standing as per Dubai First s rules and regulations adopted by Dubai First at the time of conducting the transaction. Page 13 of 39

14 20.8 If the Cardmember is interested in availing of any Offer under the EPP he/she has to call up Dubai First or send a specific form providing relevant details duly signed and authorised to Dubai First. Dubai First will then convert the transaction into an EPP transaction in accordance with these Terms & Conditions and the provisions applicable to that specific Offer in respect of the deferred payment charges and the number of instalments The amount to be paid every month "EPP Monthly Instalment" will be computed by dividing the Total EPP Price by the EPP Term. (The Total EPP Price is arrived by adding the Purchase Price of the goods or services and the deferred payment charges) The EPP Monthly Instalment shall be billed to the Cardmember starting from the immediately following statement date after the date of purchase and every month thereafter until the Total EPP Price is billed in full When a Cardmember makes a purchase under the EPP, the Minimum Payment Due on the statement will be the sum of the EPP Monthly Instalments plus 10% of Current Balance less the EPP Monthly Instalments plus the amount by which the Current Balance is in excess of the Credit Limit plus all past Minimum Amounts Due, if any If the Cardmember pays less than the Minimum Payment Due on the due date specified in the Cardmember s Card monthly statement then charges as per the existing Cards Terms & Conditions governing the issue and use of the Dubai First Card will become applicable If the Cardmember does not make a payment equal to or more than the Minimum Payment Due specified for two consecutive statements or if the Card Account is closed then Dubai First will at its sole discretion cancel the EPP and an amount equal to the total EPP Price less the EPP monthly instalments already billed to the Cardmember will be immediately billed to the Card Account in one lump sum. Dubai First will also charge an EPP early settlement Fee (as per the applicable schedule of charges) for the above The Cardmember may request for reducing or increasing the EPP Term i.e. the number of EPP instalments. Dubai First may review the request and may agree to the Cardmember s request and charge a nominal fee (hereinafter called the "EPP Rescheduling Fee") to the Cardmember s Card account for processing the same The Cardmember will be allowed the option of prepaying the Total EPP Instalment Price in one lump sum prepayment. There will be a nominal fee (hereinafter called the "EPP Early Settlement Fee") to process this request for the Cardmember The good(s) including any and all replacements, accessions & accessories thereto purchased by the Cardmember under EPP shall remain Dubai First s absolute property until the Total EPP Price is paid in full and all of these Terms & Conditions are completely complied with. The Cardmember shall not be the owner of the good(s) until such date and he/she will not make any prior statement or allegations in this respect. The Cardmember shall not sell or rent mortgage or assign the good(s) or encumber it to waive its acquisitions or in any other way deal in the good(s) or any interest therein or any person or party. The Cardmember shall exercise proper diligence in the use and maintenance of the good(s) Dubai First will not be liable for any damages or loss incurred by the Cardmember arising out of the purchase, installation, and use or otherwise of the good(s) and/or service(s) under EPP. Any complaint as to the quality of the good(s) purchased or service(s) rendered through EPP shall be referred to the supplier or merchant and shall not affect Cardmember s obligation to continue paying the EPP Monthly Instalments to Dubai First Dubai First is entitled at any time and without prior notice or liability to Cardmember in any manner whatsoever to terminate EPP or cancel or vary its benefits or features, or vary or add or delete any of these Terms & Conditions. However, such termination shall not affect transactions concluded by the Cardmember and accepted by Dubai First under EPP before the termination decision. Dubai First is also entitled to determine a floor limit for the minimum amount of purchase allowable under EPP for each Page 14 of 39

15 particular offer Dubai First reserves the right to disqualify any Cardmember from further participation in EPP, if in its judgment, that Cardmember has in any way violated the rules and conditions herein, or has violated Dubai First Cards Terms & Conditions. Suspension and disqualification shall not lead to termination of transactions already concluded by the Cardmember and accepted by Dubai First before such decision Dubai First shall be entitled to disallow/refuse any transaction submitted by the Cardmember to it under EPP without assigning any reason whatsoever Dubai First shall not be liable if it is to perform its obligations under these Terms & Conditions, due directly or indirectly to the failure of any machinery or communication system, industrial dispute, war or act of God, or any thing outside the control of Dubai First. Nor shall Dubai First be responsible for any delay in transmission to Dubai First of evidence of EPP by the specified merchants or any other third party The Terms & Conditions herein shall be without prejudice to the existing Cards Terms & Conditions of Dubai First, governing the issue of the use of Dubai First s Card and shall apply to the EPP If at any time dispute arises in connection with either the EPP or these Terms & Conditions, Dubai First s decision in connection with the same shall be final and binding. Dubai First reserves the right to terminate the EPP without prior notice. 21. LOAN ON PHONE The Cardmember agrees that the granting of a Financial Product to the Cardmember establishes the Cardmember s consent to these Terms and Conditions. A Financial Product means a Loan on Phone (LOP), Balance Transfer (BT), Dial-a-Cheque or any other facility or service offered by Dubai First from time to time The Financial Products are only made available to Cardmembers who meet the criteria determined by Dubai First from time to time for these products. For a BT the Cardmember s name on the other bank cards should be the same as Primary Cardmember s name Dubai First shall grant the Financial Product as requested by the Cardmember at its sole discretion and reserves the right to refuse to grant a Financial Product to any Cardmember without revealing the reasons for such refusal. Dubai First may by notice to the Cardmember cancel Dubai First s commitment to make available a Financial Product or reduce the amount of the Financial Product The amount of any Financial Product shall be determined by Dubai First at its sole discretion and the Financial Product shall not in any case exceed the Cardmember s unutilised Credit Limit. Dubai First shall have the right to determine the amount of any Financial Product it grants at its sole discretion In consideration of Dubai First agreeing to make available to the Cardmember the Financial Product, the Cardmember agrees to repay the principal amount of the Financial Product plus all interest, charges and fees payable hereunder The Cardmember shall repay the Financial Product to Dubai First in monthly instalments over the term of the Financial Product booked. The amount of each monthly instalment shall be computed by dividing the total Financial Product amount by the number of months in the term that was decided upon. The total Financial Product amount shall be computed by adding the principal amount of the Financial Product and the interest during the term of the Financial Product Interest at the rate determined by Dubai First shall be charged on the Financial Product. Each monthly instalment will include amounts for the repayment of principal and interest charges The monthly instalments shall be billed to the Cardmember in the Statement of Account. Billing shall commence from the first Statement of Account sent to the Cardmember following the disbursement of the Financial Product. The Financial Product s outstanding amounts will be added to the Current Page 15 of 39

16 Balance of the Card will abide by these Terms and Conditions as detailed in Clause 4. The Financial Product s monthly instalment amount will be part of Minimum Payment Due The Cardmember shall be liable to pay the Financial Product s monthly instalment billed to the Statement of Account regardless of the Cardmember s utilisation or non-utilisation of the Financial Product. If the Cardmember returns the original manager s cheque or returns the full amount of the Financial Product to Dubai First leaving the Financial Product unused, any principal repayments charged to the Card Account will be credited to the Card Account. Any interest payments and fees charged to the Card Account as determined by Dubai First will not be refunded to the Customer and will be considered as charges for the cancellation of the Financial Product If the Cardmember pays less than the Minimum Payment Due by the Payment Due Date specified in the Statement of Account, all Charges as per these Terms and Conditions will be applicable The Cardmember may repay the total Financial Product amount to Dubai First in one lump sum. A termination fee at Dubai First s prevailing rate shall be charged to the Cardmember in this case If the Cardmember fails to make payment in full of two consecutive Financial Product s monthly instalments, the entire outstanding balance of the total Financial Product s amount shall immediately become due and payable by the Cardmember, and the Dubai First shall have the right to demand the immediate payment thereof The Cardmember certifies that the information provided to the Dubai First in connection with the Financial Product s are true and correct Allowing the Cardmember to re-borrow any part of the principal amount of a LOP that has been repaid is at the Dubai First s sole discretion. Dubai First reserves the right to terminate any Financial Product s service without prior notice. 22. Dial a Cheque Dial-a-Cheque is issued subject to sufficient balance on the Cardmember s Dubai First Credit Card being available Dial-a-Cheque is only payable to a third party. Dial-a-Cheque will not be made favouring the Cardmember s name Dial-a-Cheque is subject to a processing fee as per the current Dubai First Schedule of Charges Dial-a-Cheque will be treated as a retail transaction and is subject to the current finance charges If a Dial-a-Cheque requires cancellation, the original Dial-a-Cheque must be returned to Dubai First and applicable cancellation charges, if any, will apply In the event that a Dial-a-Cheque is lost or stolen, the Cardmember must notify Dubai First immediately Dial-a-Cheque is made available on a best-effort basis and at the sole discretion of Dubai First. Dubai First may reject a Dial-a-Cheque instruction for any reason Dubai First makes no warranties and assumes no liability or responsibility in respect to the products and services provided by third parties Dubai First will not be liable for, and the Cardmember hereby irrevocably releases Dubai First from any liability for excess, insufficient, late or incorrect payment to third parties or any consequence thereof (including, but not limited to, termination of service and penalties) or any other loss, damage, claims or proceedings that may arise as a result of the Cardmember's failure to correctly inform Dubai First of the Dial-a-Cheque details. 23. E Statement Dubai First may in its sole discretion, opt to send Cardmember s Statements of Account through (e-statement) unless specifically requested otherwise by the Cardmember in writing. Dubai First shall the e-statement(s) at the address provided by the Cardmember. Should the Cardmember Page 16 of 39

17 request Dubai First for paper based Statements of Account, the same shall be provided upon payment of fees stated in the Schedule of Fees and Charges The e-statement shall be deemed to be delivered to the Cardmember upon receipt by the Cardmember of the from Dubai First containing an e-statement The Cardmember shall be deemed to have accepted and agreed to be bound by these Terms and Conditions, as amended by Dubai First from time to time, on receipt of the containing an e- Statement by the Cardmember The Cardmember will notify Dubai First, within twenty-four (24) hours from the receipt of the e- containing the e-statement, if the Cardmember is unable to get access to the e-statement. Upon expiry of such period, the Cardmember shall be deemed to have received and accessed the e-statement The Cardmember confirms that the address(es) provided in the application, given to the Contact Centre or through any other channel of communication with Dubai First, belongs to the Cardmember personally and hereby have secure, full and complete access to this address. The Cardmember understands that it will be their responsibility to update Dubai First in case of any change in their address(es) The Cardmember hereby agrees to receive an e-statement only and via this service This e-statement service is provided entirely at the Cardmember s sole risk and in case of any unauthorised disclosure of the released statement, Dubai First, which includes its successors and assigns, shall not be liable for any direct, indirect, special, incidental or consequential loss or damage which may arise in respect of this disclosure and/or due to delivery and/or mail over quota and/or provision of this e-statement Service using the address(es) as referred to above If no dispute is received on the contents or transactions listed on the e-statement by Dubai First within 14 days from the date of receipt of e-statement at the address provided by the Cardmember, Dubai First s records shall be considered final and conclusive evidence of the correctness of all entries in the Card(s) account In the event of any discrepancy between the e-statement and Dubai First s records, the latter shall prevail Dubai First has the right, at its sole discretion, to refuse any requests for e-statement application(s) and to stop the e-statement Service at any time without any prior notice to the Cardmember The Cardmember understands that the e-statement service is free of charge; however Dubai First reserves the right at its sole discretion to charge for the Service in the future upon prior notification Dubai First will not be liable for delay and/or non-delivery of complete or partial e-statements due to the suppression, disruption, blocking, filtering of the Cardmember s or due to any other technical reasons beyond the Dubai First s control. Any amounts which are or will become outstanding on the Cardmember Card Account(s) including late fee, interest and charges shall be repaid in full by the Cardmember irrespective of whether the e-statement or paper Statement was delivered accurately or timely In addition to the above, the Cardmember acknowledges the risk that data received/delivered through the internet/ including any confidential information may be accessed/seen by third parties. The Cardmember releases and discharges Dubai First, its employees, officers, representatives from and waives any right that accrues to the Cardmember at law against Dubai First, its employees, officers, representatives with regard to damages suffered by the Cardmember, directly or indirectly, due to such unauthorized access by or disclosure of confidential information to third parties The Cardmember understands and agrees that the storage of information including without limitation, the password, Dubai First account information, transaction activity, Dubai First account balances and any other information stored on the Cardmember s personal computer shall be stored at the Cardmember s Page 17 of 39

18 risk and liability and Dubai First shall not be responsible for any unauthorized access by or disclosure of such information to third parties Dubai First or its related entities may from time to time provide or obtain information about the Cardmember, its account and transactions to or from Dubai First, its related entities, contractors, data carriers, outsource agents or to the third parties around the world for the purpose of transaction and payment processing and for the purposes directly related to the services which Dubai First or its related entities may provide (including other financial products and services) to the Cardmember Dubai First or its related entities shall also be entitled to disclose information as permitted or required by any applicable law, legal process, regulation or by an order, judgment or decree of a court or for the purpose of any legal process which concerns Dubai First or its related entities. Disclosure may also be made to government and regulatory agencies and authorities and to credit rating agencies The permission to transfer and disclose information shall continue notwithstanding any termination of any agreement or discontinuing of any service to the Cardmember. 24. ACCEPTANCE OF TELEPHONIC INSTRUCTIONS The Cardmember authorises Dubai First to accept telephonic instructions and instructions via any electronic form including but not limited to; internet, fax, Short Message Service (SMS) given by the Cardmember to Dubai First regarding a Card, Financial Product or any other Facility offered by Dubai First to the Cardmember The Cardmember agrees that confirmation of the Cardmember s identity, by the Cardmember s provision of the personal details required by Dubai First, will be sufficient evidence for Dubai First to identify the Cardmember and to act upon the Cardmember s instructions The Cardmember hereby consents to the recording of all electronic communication (e.g. telephone calls, electronic mail, SMS message or other) and storage of electronic media by Dubai First and accepts such recordings and electronic media as evidence before the U.A.E. courts or any other legal or arbitral proceedings with regard to all the terms of the Card or Financial Product including, but not limited to, the grant of the Card or Financial Product, the amount of the Dubai First credit card or financial product and the number of instalments. The Cardmember consents to such use of the recordings by Dubai First. 25. CASH BACK PROGRAM Cash back Program is offered to all Cardmembers. No special enrolment or fees are required, although Dubai First solely reserves the right to introduce an enrolment fee at any time Cardmembers wherever used in this clause shall mean Dubai First Titanium Life credit card Cardmembers who are enrolled in the Dubai Cash back program The Cardmember shall be eligible for Cash back Program subject to these Terms and Conditions Cash back program Feature Cash back is defined as a cash denominated loyalty reward accrued vide transactions performed on the Card, that are categorized as eligible by Dubai First from time to time Dubai First may vary the fee and charges applicable to the Cash back program at its sole discretion from time to time The Cash back shall be paid by crediting the Cardmember s Card with an amount equal to the amount that is requested by the Cardmember to be redeemed as part of this Cash back program. No cheques or cash will be issued by Dubai First as part of this Cash back program. Page 18 of 39

19 25.5. Eligibility In order to qualify for a Cash back accrual, the Cardmember will have paid the annual maintenance fee (if applicable) and their minimum monthly spend should be AED These amounts are subject to change from time to time in Dubai First s sole discretion Cash back program allows the Cardmember to be eligible for Cash back on all purchases and cash Transactions incurred However, a particular Transaction shall not be deemed to be termed as a Cash back Transaction, if the same is accrued as a result of the following: a) All/Any penalty fees b) Annual fees, membership fees or renewal fees c) Balance transfer commission (if charged) d) loan on phone enrollment fee (if charged) e) Finance charges f) All/Any other fees and charges that are levied by Dubai First and or specified as ineligible transactions by Dubai First at its sole discretion. Dubai First may, at its sole discretion and without prior notice to the Cardmember add to or remove from the above list of ineligible transactions and charges. Dubai First s decision will be final and conclusive The Cardmember should accrue minimum Cash back of AED 100 at any point in time to become eligible for Cash back redemption In the event of the Cardmember not falling within the eligibility criteria stipulated by Dubai First in respect of a particular month, then the Cardmember cannot claim for Cash back redemption in respect of that month Accrual of Cash back A Cardmember becomes eligible for Cash back as per the promotional schemes offered by Dubai First from time to time Dubai First reserves the right to alter, amend and change the Cash back levels of eligibility (slabs) at any time without prior notification to the Cardmember The maximum Cash back accrual that a Cardmember can avail during a particular month shall not exceed AED 1, Dubai First reserves the right, at any time and without prior notice to the Cardmember, to change the the ratio between a) the Cash back to be awarded and b) the specified amount charged to the Cardmember s credit card Bonus Cash back Bonus Cash back can be awarded to a Cardmember on a Balance Transfer or a Loan on Phone for a minimum amount and tenure specified by Dubai First from time to time Bonus Cash back can be awarded to Cardmember on minimum monthly cumulative cash withdrawals specified by Dubai First from time to time Bonus Cash back can be awarded to the Cardmember on international transactions fulfilling minimum Transaction size criteria as specified by Dubai First from time to time. The said bonus Cash back will be calculated basis Transactions billed to the Card statement for a particular billing month. Page 19 of 39

20 Dubai First shall also award additional bonus Cash back to Cardmembers at its discretion, the inception and commencement of which shall be intimated by prior notification to the Cardmembers vide accepted modes of communication that shall be decided by Dubai First from time to time Redemption The Cash back shall be paid by crediting the Cardmember s credit card with an amount equal to the amount that is requested by the Cardmember to be redeemed. The amount requested by the Cardmember is to be within the amount of Cash back the Cardmember has already accumulated as part of this Cash back program. No cheques or cash will be issued by Dubai First as part of this Cash back program A Cardmember can redeem the Cash back facility at any time by lodging a request at the phone banking services of Dubai First. Redemptions cannot be amended, cancelled or revoked upon acceptance of redemptions by Dubai First The Cardmember should have accrued a minimum of AED 100 of Cash back to be eligible for a successive redemption The Cardmember may only redeem those Cash back registered and credited to the Cardmember s credit card account at the time of making the redemption. The records of Dubai First shall be conclusive evidence in respect of the number of Cash back registered and credited the Cardmember s credit card account All redeemed Cash back - shall be deemed as a payment made by Dubai First to the Cardmember. However, such payment is made exclusively as part of the Cash back program offered by Dubai First in accordance with these Terms and Conditions, and the same does not in any way create a monetary liability or obligation on Dubai First in that regard The Cash back feature is valid for a period of 24 months from the date of accrual. The Cash back -so accrued will have to be redeemed within the first 24 months of such accrual. In case the Cardmember does not redeem the Cash back - so accrued, the Cash back - accrued so far shall expire and Dubai First reserves the right to retrieve such monies without prior notification to the Cardmember The amounts accrued/redeemed by way of Cash back shall be narrated in the Statement of Account for a particular billing month (during which time the Cardmember may have availed of the Cash back program) The Cash back feature cannot be transferred, assigned or carried on to any other Card of Dubai First or to any other person or a corporate entity either by operation of law or otherwise General Exclusions The Cardmember shall participate in the Cash back program in good faith with genuine intentions. Any fraud, misuse, illegal use or abuse of the Cash back program may result in the forfeiture of the program. Dubai First reserves the right to cancel the Card and cancel and nullify all the Cash back accumulated in case of such an eventuality of fraud, illegal use or abuse of the Cash back program Dubai First may from time to time alter, change or modify the Terms and Conditions, and the basis of computation of Cash back without prior intimation to the Cardmember The Cardmember should maintain a proper and good credit history with Dubai First in order to be eligible for redemption of facility. All the Cardmember s accounts must be valid (meaning not cancelled or terminated) and current (meaning there are no past due balances on any of the Cardmember s Card accounts) to be eligible for redemption of the Cash back. Page 20 of 39

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