Industry Watch. State of the Industry: Document Management Service Providers
|
|
- Katrina Bernadette Reed
- 8 years ago
- Views:
Transcription
1 State of the Industry: Document Management Service Providers Survey Prepared by: Peggy Winton, Vice President, AIIM 2010 AIIM 1100 Wayne Avenue, Suite 1100 Silver Spring, MD
2 About AIIM The Enterprise Content Management Association AIIM AIIM is the community that provides education, research, and best practices to help organizations find, control, and optimize their information. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. AIIM was founded in 1943 as the National Microfilm Association and later became the Association for Information and Image Management. Today, AIIM is international in scope, independent, and implementation-focused. As the industry s intermediary, AIIM represents the entire industry - including users, suppliers, and the channel. AIIM provides research services, educational events, industry standards and advocacy, professional networking, and training. Complete information about AIIM is available on the Web at THE AUTHOR With 25 years of program, product, and business development experience, Peggy Winton is responsible for the strategic direction of all activities aimed at the supplier and channel communities of AIIM. She joined the Association in January, 2002 directly from Computer Sciences Corporation (CSC), where she served as Business Developer and strategist for the Consulting Group. Prior to CSC, Winton was Vice President and Chief Operating Officer for TTM, Inc., an international firm specializing in web-based and cooperative marketing programs. She earned a Bachelor s Degree from Randolph- Macon Woman s College and a Master s Degree from the University of Maryland. An accomplished writer and speaker, she has authored numerous marketing-related newsletters and magazine columns, as well as developed key strategic plans for the Association. Winton speaks regularly at AIIM and AIIM partner conferences. Page 2 of 14
3 About the Survey The survey was conducted in October, 2010 using an on-line survey instrument. A total of 92 company executives in the document channel participated in the survey. This year s study continued the effort begun last year to aggregate more financial and operating information than in the recent past. The survey is underwritten by EMC. Figure 1 Company Type Primary Business Survey results are presented each year at the annual AIIM Document Management Service Providers Executive Forum, the leading networking and educational event for executives from document focused service providers. The event is now in its 35th year and is held in the Fall ( The overall demographics of the participants in terms of company type are reflected in Figure 1. 64% of the survey participants are service companies. This reflects a very similar distribution to the 2009 survey. During the rest of this report, we will refer to the results for the entire sample. As with the 2009 study, almost two-thirds of the participants were small companies with revenues of less than $5 million and less than 100 employees. However, there was a noticeable increase in mean staff size over the 2009 result of 38.27, most likely a reflection of the post-recessionary re-hiring activity. In the Appendix, we have provided a summary of key findings. Figure 2 Company Revenues Figure 3 Number of Employees Staffing Mean staff size 87.7 Median staff size 14.0 Mean rev/employee $113,578 Median rev/employee $85,833 Mean sales staff size 4.6 Median sales staff size 2.0 Page 3 of 14
4 Business profile of the DMSP Industry The channel a broad term usually used to describe the resellers, distributors, integrators, consultants and service companies that bridge the gap between end users and suppliers is critical to the development, delivery and implementation of document, content, and records management solutions. Over time, there has been a convergence in the types of companies in the channel and the services they provide. For example, successful service companies now often provide far more than scanning and micrographic services, often providing additional products and services that traditionally would be more typically associated with a VAR or a system integrator. Figure 4 Services Provided The types of products and services delivered by the channel cover almost all of the elements associated with a comprehensive ECM solution. Survey participants were asked to highlight those products or services that represent 10% or more of total revenues. These results are fairly consistent with the top products and services recorded in the 2009 survey. Of note is a sizeable increase in professional services from the 17% reported last year, reflecting the growing need for companies in the channel to move upstream in their offerings as the core technology elements in the industry commoditize. When asked to choose the vertical industries with the greatest potential for new revenue growth, participants once again selected the traditional industries with significant document challenges. Figure 5 Top Verticals At the top of the list (out of seventeen possible choices) are healthcare and state/local government, likely reflecting the perceived windfall from the Obama administration s healthcare reform efforts and recession stimulus packages respectively. Document services providers should be mindful of the likelihood that state/local governments may be squeezed in the next few years as stimulus money is no longer offered. In addition, AIIM acknowledges a need to further define the healthcare industry for these service providers, given the huge variation in drivers between multi-physician practices versus hospitals versus payors. Page 4 of 14
5 Another reflection of the recessionary impact is service providers decrease in bullishness about the banking industry. However the transportation industry was cited for revenue potential by 10% more of this year s participants over last year s. During economic downturns, the truck transportation and warehousing industry often is one of the first to slow down as orders for goods and shipments decline. Nevertheless, trucking accounts for the bulk of freight transportation and warehousing is expected to grow faster than the rest of the industry. Company Growth and Profitability In this section, we review metrics associated with company size, growth, and profitability with a yearover-year comparison. Figure 6 Year to Year Rev Growth In looking at revenue growth in this year s survey versus last year, companies exhibit a positive outlook results clearly reflect last year s economic climate and resulting loss of business for most service companies. Figure 7 Revenues by Business Mix The areas in which most service companies operate were also the ones experiencing growth from 2009 to Micrographics hardware and software showed the slowest growth this year. Page 5 of 14
6 Figure 8 Year-over-year net Profit change Nearly 80% of the participating companies (79%) were profitable during the most recently completed business year. The profitability numbers for service companies have improved during each year that we have conducted the survey. For example, the percentage of those reporting profitability of 10% or more has grown from 34% in the first year we conducted the survey to 50% this year. Figure 9 Expenses as % of Revenues Expense as a percentage of total revenues... Key ratios Variable Selling expense 10.2% 7.5% Personnel expense 35.2% 31.8% Semi-fixed expense 9.8% 8.8% Fixed expense 13.1% 8.9% Another way of looking at growth is to look at those areas in which spending increases are planned for Variable Selling Expenses are those that can be tied back to a sales event, particularly sales commissions and customer goodwill accommodations. Personnel Expenses are those that are incurred in payment of employee compensation, taxes or benefits. With new hiring comes new employee costs. Semi-fixed Expenses are normal overhead expenses that may shrink or grow in relation to the volume of business but are not tied to a specific sales event. Examples would include advertising, telephone, and office supplies. Fixed Expenses are those that must be paid every month, regardless of how many customers are serves. Examples there would include rent, utilities, loan payments, some salaries. Page 6 of 14
7 Customers and Partners The following questions examine the reasons why users enlist the services of these providers and, new to our survey efforts for this group, what those providers themselves look for when partnering or leveraging 3rd party providers. Figure 10 Capture Outsource Benefits Users value cost benefits of capture outsourcing most, but not as much as suppliers think they do. Service companies underestimate the value users place on smoothing workflow spikes. This aligns with findings of other AIIM research that highlights user skepticism with an ability to reintroduce scanned information back into their processes. Figure 11 Core Qualities in Outsource Partner When service companies themselves outsource to a partner, THE most important characteristic they seek is quality of service. Page 7 of 14
8 Figure 12 Key Outsourcing Services Sought When service companies themselves outsource to a partner, the most likely processes are film-related and indexing. This reflects the type of work most handled in offshoring. Figure 13 Support from Partnership Top on the wish list of attributes for scanning / capture partners are: a) price; and b) reputation. Page 8 of 14
9 Figure 14 Top Business Terms of Partnership Top on the wish list of desired support from vendor partners are assistance with generating sales and a willingness to negotiate pricing and payment options. Page 9 of 14
10 Marketing Effectiveness & Messaging Finally, shifting gears from operational and revenue trends to marketing effectiveness, it is worth examining how marketing and messaging align (or don t) with user drivers and practices revealed in another recent study: Over 50% of users classify themselves as being at the very early stage of capture competency. Their top business drivers for capture are very clear, and reflect a post-recession mentality to reduce costs while improving knowledge worker productivity through streamlined processes. However, only 16% of users actively extract data from images to drive processes. Figure 15 Top User Business Drivers Figure 16 Scanning Adoption The hallmark of a mainstream market is increased business through the channel. This provides enormous business opportunity for service companies in the years ahead. However, it will be essential for these providers to clearly and simply demonstrate where document scanning / conversion services can be applied. And, depending on the type of product to be recommended, Service Companies will need to identify and target different functional types within these user organizations. Figure 17 Who makes the Purchase Decision? Among all of the companies profiled, the top four forms of marketing (in terms of the number of companies doing them, not their effectiveness) are: 1) small local events; 2) marketing to their own lists; 3) print advertising; and 4) Google advertising. Page 10 of 14
11 Figure 18 Where Providers are Spending Marketing $$ Figure 19 Where Users Rely on Information Most in the channel seem to have a very high level of dissatisfaction with the effectiveness of their marketing efforts. With the exception of small local events and vendor partner programs, the frustration is clear. Perhaps one source of frustration is that most of the marketing vehicles used by the channel are somewhat disconnected from the ways in which end users and prospective customers actually get their information. The 2010 AIIM Capture Survey asked end users about this. The results indicate that those seeking to sell scanning and capture solutions need to develop a marketing strategy that focuses on visibility on the web, particularly in industry communities like AIIM. An integrated strategy focused on raising the effectiveness of individual company web sites, positioning the web site and case study collateral at local and vertical events, and engaging in conversation with customers and prospects through blogs are the activities most likely to generate successful results. Page 11 of 14
12 Appendix State of the Industry: Appendix Document Management Service Providers Page 12 of 14
13 Appendix Key Findings 1. Aggregate revenues up 9.7% vs % of companies surveyed profitable 3. % experiencing revenue growth for professional services, scanning services, and software sales up significantly in 2010 over Healthcare clearly perceived as THE key growth market; S&L government currently the largest existing market, but likely subject to pressures in next few years 5. Users value cost benefits of capture outsourcing most; but not as much as suppliers think they do 6. Service companies under-estimate the value users place on smoothing workflow spikes 7. When service companies themselves outsource to a partner, THE most important characteristic in a partner is service quality 8. When service companies themselves outsource to a partner, the most likely processes are film-related and indexing 9. Top on the wish list of desired support for vendor partners are: a) joint sales calls; and b) pricing 10. Top on the wish list of attributes for scanning/capture partners are: a) price; and b) reputation 11. Over 50% of AIIM users surveyed at early stage of capture competency 12. Only 16% actively extracting data from images to drive processes 13. Decision makers vary significantly based on focus of implementation 14. End users look to AIIM and local events as most favored sources of information on capture and scanning solutions; solution providers tend to over-value their own marketing and large vertical events and under-invest in AIIM Page 13 of 14
Industry Watch. I m From ECM, You re From BPM
Industry Watch A Summary of Survey Findings on End User Perceptions of the Connections between Enterprise Content Management (ECM) and Business Process Management (BPM)Technologies I m From ECM, You re
More informationExtending Capture Capabilities Measuring the ROI
Measuring the ROI Sponsored by: About the Research As the non-profit association dedicated to nurturing, growing and supporting the ECM (Enterprise Content Management) community, AIIM is proud to provide
More informationKAHN CONSULTING INC.
A Summary of Findings from User Research on Compliance and Information Management Authored by John F. Mancini President, AIIM International The Emperor s New Clothes: The Current State of Information Management
More informationTrends in HR Marketing: HR Buyers Behavior 2007
Trends in HR Marketing: HR Buyers Behavior 2007 Abstract This research report, conducted by HRmarketer.com, covers the latest trends and best practices for marketing to human resource (HR) and employee
More informationThe State of Human Resources Outsourcing: 2004 2005
The State of Human Resources Outsourcing: 2004 2005 Survey Results February 2005 Introduction Increasingly, leading companies in the United States see the value in building a strong working partnership
More informationEnterprise Content Management: Impact on Collaboration and Social Business
An AIIM Briefing Helping you manage and use information assets. Enterprise Content Management: Impact on Collaboration and Social Business Produced by AIIM Training By Bob Larrivee, Director/Industry Advisor
More informationIf your company had an extra $41 million, what would you do with it? For every $1 billion in revenue,
CASH ADVANTAGE Put Working Capital Back to Work There s never been a better time to reduce working capital requirements to speed financing and invest in future growth. By Lisa Higgins If your company had
More informationTHE VALUE OF TRADE SHOWS. An Exclusive Industry Analysis by:
THE VALUE OF TRADE SHOWS An Exclusive Industry Analysis by: Table of Contents Introduction...3 Executive Summary...4 I. Attendee and Exhibitor Survey Comparisons...6 II. Exhibitor Survey...8 III. Attendee
More informationE-Commerce compliance and the Four C's of Business
Compliance: It s Real, It s Relevant, and It s More Than Just Records AIIM Industry Watch Survey Prepared by John F. Mancini, President, AIIM 2006 1100 Wayne Avenue Suite 1100 Silver Spring, MD 20910 301-587-8202
More informationRecruitment Process: Why Outsource?
Recruitment Process: Why Outsource? Open House November 2010 Think differently about work. John Loukas Manpower Business Solutions Director 2 RPO - Agenda RPO Overview - Definition RPO as a Talent Acquisition
More informationAssociation Communications Benchmarking Report
Association Communications Benchmarking Report THE DEFINITIVE ANNUAL REPORT ON BEST PRACTICES AND PEER BENCHMARKING EXCLUSIVELY FOR THE ASSOCIATION COMMUNITY Conducted by Naylor, and the Association Adviser
More informationHow To Build A Successful Channel Management Program
Sales Benchmark Index 5 Key Components of Channel Management White Paper Unless your company sells exclusively to the End-User of your product, you participate in some degree of Channel Management. Whether
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
PARTNER CASE STUDY CDW: Profile of a Microsoft Online Services Partner Sponsored by: Microsoft Darren Bibby December 2010 IN THIS PARTNER CASE STUDY Global Headquarters: 5 Speen Street Framingham, MA 01701
More information10.3.2 Objectives of the Public Relations Services in North America (USA and Canada).
THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UGANDA IN NORTH AMERICA (USA AND CANADA) 10.3.1 Project Background The Government
More informationHelping our clients win in the changing world of work:
Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.
More informationSEVEN STEPS TO A SUCCESSFUL BUSINESS PLAN. By Janet Wikler
SEVEN STEPS TO A SUCCESSFUL BUSINESS PLAN By Janet Wikler Where s the business plan? How many ideas have been stopped in their tracks by those words? The fact is that most investors whether corporate executives
More information10.3.2 Objectives of the Public Relations Services in German Speaking Market (German, Switzerland and Austria).
THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UTB IN GERMAN SPEAKING MARKETS (GERMANY, AUSTRIA AND SWITZERLAND). 10.3.1 Project
More informationRecruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices
Recruiting Recovery Finding Hidden Budget Dollars in Optimized Recruiting Practices HRsmart October 3, 2012 2 Introduction Carl Kutsmode Partner Talent Acquisition Management Consultant with over 18 years
More informationBUSINESS PLAN GUIDELINES START MY OWN BUSINESS
BUSINESS PLAN GUIDELINES START MY OWN BUSINESS 1. Cover Page and Table of Contents The cover page of your business plan should include contact information such as your name, the name of your business,
More information2011 Health Insurance Trend Driver Survey
Consulting Health & Benefits 2011 Health Insurance Trend Driver Survey 2011 Health Insurance Trend Driver Survey Contents 2 Introduction Comparison to Other Surveys About the Survey 6 9 Trend and Premium
More informationReady for Outsourcing
White Paper December 2012 The Insurance Industry is Ready for Outsourcing Combined market forces in the insurance and annuity industry are driving carriers to outsource their business processing to a risk-sharing
More informationReport on the Agency-Advertiser Value Survey
Report on the Agency-Advertiser Value Survey Study conducted by Ignition Consulting Group on behalf of American Association of Advertising Agencies Association of National Advertisers August 2007 Results
More informationDocument Imaging Trend Report Transportation Sector Prepared by: Pamela Doyle (March, 2007) Table of Contents
Document Imaging Trend Report Transportation Sector Prepared by: Pamela Doyle (March, 2007) Table of Contents Market Description (The Prospect) Page 1 Business Drivers.Page 1 The Transportation Sector
More informationTo Outsource or Insource: Today s Healthcare Conundrum WHITE PAPER
To Outsource or Insource: Today s Healthcare Conundrum WHITE PAPER Do more with less. It has become the mantra of healthcare executives around the country. Yet while organizations consider how to do more
More informationKea Influencer Relations and Marketing for High-Tech & Technology Providers
Kea Analyst Relations Industry analysts play a key role in defining markets and educating buyers. We work with clients to identify and track the most influential and relevant industry analysts, and advise
More informationACHIEVING MARKETING ROI WITH WEBCASTING SOLUTIONS. By Debra Chin Senior Vice President Palmer Research
ACHIEVING MARKETING ROI WITH WEBCASTING SOLUTIONS By Debra Chin Senior Vice President Palmer Research EXECUTIVE SUMMARY There is some good news for marketers today: budgets and staffing are on the rise
More informationA Common-Sense Approach to Information Management for Corporate Greenhouse Gas Inventory
A Common-Sense Approach to Information Management for Corporate Greenhouse Gas Inventory Kyle M. Tanger and Ebitari E. Isoun Project Performance Corporation 1760 Old Meadow Rd. 4th Floor, McLean, Virginia
More informationChannel Incentive Study- B2B Technology Industry
Channel Incentive Study- B2B Technology Industry A CCI Report CCI conducted a study in Q4 of 2010 to assess the utilization of various incentive program types and their relative importance and/or effectiveness
More informationTHE ECONOMICS OF WEB-BASED SUPPORT
THE ECONOMICS OF WEB-BASED SUPPORT PRODUCED BY SOFT LETTER & THE ASSOCIATION OF SUPPORT PROFESSIONALS Published by The Association of Support Professionals 17 Main Street Watertown, Mass. 02472-4491 Telephone
More informationReport Description. Business Counts. Top 10 States (by Business Counts) Page 1 of 16
5-Year County-Level Financial Profile Industry Report Architectural Services (SIC Code: 8712) in Prince George County, Maryland Sales Range: $500,000 - $999,999 Date: 11/07/08 Report Description This 5-Year
More informationBethpage Federal Credit Union. Long Island Small Business Survey
Bethpage Federal Credit Union Long Island Small Business Survey Report Prepared by STONY BROOK UNIVERSITY CENTER FOR SURVEY RESEARCH December 2012 [1] INTRODUCTION Bethpage Federal Credit Union, New York
More informationJOHNSON ASSOCIATES FINANCIAL SERVICES COMPENSATION First Quarter Trends and Year-End Projections 5/12/14
JOHNSON ASSOCIATES FINANCIAL SERVICES COMPENSATION First Quarter Trends and Year-End Projections 5/12/14 After the first quarter, Johnson Associates projects mixed incentive compensation across financial
More informationSino Belgian Business Survey 2014. Results. Comparing Apples to Apples
Sino Belgian Business Survey 2014 Results Comparing Apples to Apples www.moorestephens.be PRECISE. PROVEN. PERFORMANCE. Contents Page 1. Executive Summary 2 2. Survey Demographics 3 3. Growth and Margins
More information2004 CHIEF LEGAL OFFICER SURVEY
2004 CHIEF LEGAL OFFICER SURVEY The Opinions of Chief Legal Officers on Issues of Importance Association of Corporate Counsel 1025 Connecticut Avenue, NW Suite 200 Washington, DC 20036 Phone: 202.293.4103
More informationReducing Labor and Supply Chain Costs Proven Through Proven Metrics and Operational Techniques. Steven Berger, FACHE, FHFMA, CPA
Reducing Labor and Supply Chain Costs Proven Through Proven Metrics and Operational Techniques Steven Berger, FACHE, FHFMA, CPA President Healthcare Insights 510 Roosevelt Drive Libertyville, IL 60048
More informationWhat If Your In-House Physician Recruiting is Not Working? The Benefits of Recruitment Process Outsourcing for Healthcare Organizations
What If Your In-House Physician Recruiting is Not Working? The Benefits of Recruitment Process Outsourcing for Healthcare Organizations www.practicematch.com What If Your In-House Physician Recruiting
More informationHow To Evaluate The Impact Of The Oclf/Alterna Micro Loan Program
Carleton Centre for Community Innovation Evaluating the Social Impact of the OCLF/Alterna Community Micro Loan Program 2009-2010 Survey: findings, comparison and analysis Arjun Langford Evaluator Carleton
More informationOccupational and Career Outlook for MIS Majors 2012-2018. Ken Laudon New York University Stern School of Business 2011
Occupational and Career Outlook for MIS Majors 2012-2018 Ken Laudon New York University Stern School of Business 2011 Total employment in the United States is expected to increase by about ten percent
More information2013 Services Purchase Intentions North America. November 2012
2013 Services Purchase Intentions North America November 2012 Findings Most common buying scenario for services is that IT initiates the project/identifies the pain, IT researches the problem, and business
More informationNew Media, New Influencers and Implications for the Public Relations Profession
New Media, New Influencers and Implications for the Public Relations Profession by Paul Gillin, Senior Fellow, Society for New Communications Research The following is the executive summary of a research
More informationDefining the Modern Marketer From Real to Ideal Flourishes in The Digital Age
Defining the Modern Marketer From Real to Ideal Flourishes in The Digital Age In partnership with CONTENTS 1. Who is the modern marketer? 2. The ideal : An honest assessment 3. Coping with a changing world
More informationrecruitment & human resources organizational analysis review & industry best practices
recruitment & human resources organizational analysis review & industry best practices About the Authors David Szary David is a leading authority on developing radical, just-in-time recruitment solutions
More informationThe Five Steps to Scaling Your Business Development
The Five Steps to Scaling Your Business Development Using Web Services. What is an API? Biz Dev 2.0 caterina fake flickr Executive Summary Business has always been about connections. Whether it s communication
More informationThinking like consumers: why B2C online habits are defining B2B online strategy
IDM B2B conference Brochure article Thinking like consumers: why B2C online habits are defining B2B online strategy The growth and mass adoption of the internet over the last decade has seen huge changes
More informationTrends & Opportunities in Law Firm Outsourcing. 2014-2015 survey
Trends & Opportunities in Law Firm Outsourcing 2014-2015 survey Trends & Opportunities In Law Firm Outsourcing 2014-2015 Copyright 2015, Sandpiper Partners LLC, All Rights Reserved. Trends & Opportunities
More information2014 HIMSS Workforce Survey AUGUST 2014
2014 HIMSS Workforce Survey AUGUST 2014 www.himss.org Introduction Information technology (IT) professionals (such as help desk, project management or implementation specialists) are without a doubt critical
More informationBuyer s Guide to. Survey-Based. Lead Generation
Buyer s Guide to Survey-Based Lead Generation CONTENTS Introduction... 2 Challenge... 3 Solution- Survey-Based Lead Generation... 4-8 10 Key Attributes Introduction Selling technology solutions to successful
More information2014 HIMSS Analytics Cloud Survey
2014 HIMSS Analytics Cloud Survey June 2014 2 Introduction Cloud services have been touted as a viable approach to reduce operating expenses for healthcare organizations. Yet, engage in any conversation
More informationThe Point of Market Research Is Making Better Business Decisions
The Point of Market Research Is Making Better Business Decisions White Paper May 2004 www.knowledgepointresearch.com The Point of Market Research Is Making Better Business Decisions Market research is
More informationThe Future of the Customer Experience
The Future of the Customer Experience A Consona CRM White Paper By Tim Hines, VP Product Management Executive Overview In today s highly competitive business environment, companies must maximize the effect
More informationOFFSHORING OF SOFTWARE DEVELOPMENT: PATTERNS AND RECESSION EFFECTS
OFFSHORING OF SOFTWARE DEVELOPMENT: PATTERNS AND RECESSION EFFECTS Kenneth L. Kraemer, Jason Dedrick and Debora Dunkle, University of California, Irvine P C I C U n i v e r s i t y o f C a l i f o r n
More informationMEET THE NEW MIDDLE MANAGER: TODAY S ADMINISTRATIVE PROFESSIONAL
MEET THE NEW MIDDLE MANAGER: TODAY S ADMINISTRATIVE PROFESSIONAL Research conducted by the American Society of Administration Professionals (ASAP), which includes data from the Administrative Professionals
More information2015 Content Marketing Tactics & Technology Planner
2015 Content Marketing Tactics & Technology Planner Creation, Curation & Analytics Michael Gerard, CMO @MichaelGerard But First... A Word from our Sponsor 3 Curata Curation Software to Fuel Your Content
More informationSMALL BUSINESS OWNER S HANDBOOK
SMALL BUSINESS OWNER S HANDBOOK PART II: FINANCIAL PLANNING FOR SMALL BUSINESSES Introduction Financial Planning Methods of Financing Your Business Other Types of Funds & Financing How to Approach Lenders
More informationAIIM Article. Legal Services & Document Scanning - When is it useful? Sponsored by
AIIM Article Legal Services & Document Scanning - When is it useful? Sponsored by Introduction While there are many types of law practiced within the transactional and litigation segments, they are all
More informationA Program of New Carolina South Carolina's Council on Competitiveness
A Program of New Carolina South Carolina's Council on Competitiveness 1411 Gervais Street, Suite 315 Columbia, SC 29201 Phone (803) 760 1400 Fax (803) 760 1401 www.its sc.com Research and support provided
More informationSales Compensation Practices:
Sales Compensation Practices: The 2012 2013 Special Survey Report Concord, MA Table of Contents Page I. Overview of the Survey and Participants Profile 3 II. How Sales Compensation Plans Are Structured
More informationTwelve Initiatives of World-Class Sales Organizations
Twelve Initiatives of World-Class Sales Organizations If the economy were a season, we are looking at an early spring after a long, hard winter. There is still uncertainty that it is here to stay, but
More informationPosition Descriptions include the current benchmark job description used by participants to facilitate job matching.
Level Guides, Position Descriptions Introduction This section includes the following: Level Guides set forth the criteria (i.e., the experience, education, skills, duties/tasks, and supervision given/received)
More informationbuilding and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t
building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR
More informationEngagements The Key to Understanding the Customer Journey: What to Measure and Why
The Key to Understanding the Customer Journey: What to Measure and Why Prem Uppaluru, President & Chief Executive Officer To date, contact-center technology has mainly focused on cost and operational efficiency:
More informationCisco Partner Field Guide Leading Practices for Partner Profitability
Version 1.0 Leading Practices for Partner Profitability VERSION 1.0 Leading Practices for Partner Profitability Cisco Services Making Networks Work. Better Together. Contents 3 Contents 3 Section 1: Introduction
More informationON-PREMISE OR OUTSOURCE: EXPLORING THE IMPACT OF TECHNOLOGY DEPLOYMENT ON MARKETING EFFECTIVENESS
ON-PREMISE OR OUTSOURCE: EXPLORING THE IMPACT OF TECHNOLOGY DEPLOYMENT ON MARKETING EFFECTIVENESS Correlating Marketing Performance with Technology Deployment Options Written by David Daniels, The Relevancy
More informationBethpage Business Banking Group Long Island Small Business Survey
Bethpage Business Banking Group Long Island Small Business Survey Report Prepared by STONY BROOK UNIVERSITY CENTER FOR SURVEY RESEARCH December [1] INTRODUCTION Bethpage Federal Credit Union, New York
More informationPart 3: Business Case and Readiness
The Fundamentals of Managed Service Provider (MSP) Programs Part 3 of 3 Part 3: Business Case and Readiness By Jennifer Spicher contents This is the final of a three-part series designed to outline key
More informationKey findings: revenue performance
About the survey In October 2010, Forbes Insights conducted a survey of small and mediumsized enterprises (businesses with 250 or fewer employees) in Canada and five other countries (China, Italy, Singapore,
More informationTHE VALUE OF TRADE SHOWS Why It Makes Sense for Today s Business A White Paper by Semaphore Display Ltd
THE VALUE OF TRADE SHOWS Why It Makes Sense for Today s Business A White Paper by Semaphore Display Ltd Foreword With the rapid growth of new digital marketing mediums, trade shows may seem to be a hallmark
More informationThe Association and Affinity Marketplace: Expanding Business Opportunities By Understanding Member Preferences by Association Type
The Association and Affinity Marketplace: Expanding Business Opportunities By Understanding Member Preferences by Association Type Introduction Leveraging Sales Opportunities within the Association & Affinity
More informationAchieving Cost Improvements and Bank Operational Efficiencies
Achieving Cost Improvements and Bank Operational Efficiencies May 12, 2015 Audit Tax Advisory Risk Performance 2015 Crowe Horwath LLP 1 Session Description With banks experiencing slow revenue growth,
More informationTo comment on these KPIs: email abeers@aicpa.org
GARTNER/EBRC KPI INITIATIVE This initiative will identify and develop industry standard measures that are predictive of corporate performance. There is a difference between identifying such measures and
More informationSmall Business Prospecting: 10 Strategies for Generating New Business. Drive sales by prospecting for new clients
Small Business Prospecting: 10 Strategies for Generating New Business Drive sales by prospecting for new clients Learning Objectives At the end of this module, you will be able to: Understand the importance
More informationAssessing the Hidden Risks of Payment Processing
Assessing the Hidden Risks of Payment Processing The complications that stem from having multiple parties involved in the insurance payment process call for a solution that is more flexible, efficient,
More informationFourth Quarter 2014 Published by HRO Today Magazine in Cooperation with Yoh Recruitment Process Outsourcing
THE EMPLOYEE WELL BEING STUDY Fourth Quarter 2014 Published by HRO Today Magazine in Cooperation with Yoh Recruitment Process Outsourcing Background The Employee Well Being Study Beginning with the Third
More informationHOW CANDIDATE EXPERIENCE IS TRANSFORMING HR TECHNOLOGY
HOW CANDIDATE EXPERIENCE IS TRANSFORMING HR TECHNOLOGY 2014 CareerBuilder 2014 CareerBuilder TABLE OF CONTENTS Page Methodology / Objectives 3 Executive Summary 5 Detailed Findings Human Resource Metrics
More information2014/15. Technology. Specialists in technology recruitment www.michaelpage.com.au
2014/15 Technology Specialists in technology recruitment www.michaelpage.com.au KEY FINDINGS the CIO role and focus Almost half of all CIOs surveyed for the 2014/15 CIO Viewpoint report directly into the
More informationGetting From Headhunter Hell to Headhunter Heaven
The Benefits of Great Headhunting Without the Messy Side Effects Thought Leadership 1 Introduction It s one of the paradoxes of corporate recruiting: Corporate recruiters pride themselves on being skilled
More informationBasic Business Plan Outline
Basic Business Plan Outline A business plan needs to be a well thought out, honest, appraisal of the business and opportunity. This outline is meant to be used for your road map. It should be a living
More informationTHE DIGITAL DIRECTION: HOTEL MARKETING BUDGETS AND A DIGITAL 101 FOR HOTELS PART I OF A TWO- PART SERIES
273 Walt Whitman Road #321, Huntington Station, NY 11746 tel: 516.680.8529 Leora@LHLcommunications.com LHLcommunications.com FEBRUARY 2014 THE DIGITAL DIRECTION: HOTEL MARKETING BUDGETS AND A DIGITAL 101
More informationPurchasing Card Spend Benchmarks
COMMERCIAL BANKING Purchasing Card Spend Benchmarks Metrics that spotlight program performance and best practices 2 Purchasing Card Spend Benchmarks Benchmarking Metrics Chart Program Success and Possibilities
More informationNew Business Model for Medical Billing Companies
New Business Model for Medical Billing Companies Author: Mick Raich Vachette Pathology @ www.vachettepathology.com Introduction I ve worked in the medical billing world for the past 20 years, both for
More informationBUSINESS-TO-BUSINESS MARKETING 2014-2015
BUSINESS-TO-BUSINESS MARKETING 2014-2015 Published by Richard K. Miller & Associates (RKMA) February 2014 biennial 316 pages ISBN# 9781577831969 PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING
More informationTechTarget 2009 Media Consumption Benchmark Report 2:
TechTarget 2009 Media Consumption Benchmark Report 2: Closing the Between IT Buyers and IT For more research, insight and video presentations visit, www.techtarget.com/for TechTarget 2009 Media Consumption
More informationSo with these formalities out of the way, I d now like to turn the call over to our Co-Founder and CEO, Avishai Abrahami.
Wix.com Second Quarter 2014 Earnings Call Transcript August 6, 2014 Joe Pollaro, VP Strategic Partnerships and Investor Relations Good morning. I d like to welcome everyone to today s call to discuss Wix
More informationFEASIBILITY ANALYSIS
FEASIBILITY ANALYSIS A. RESPONSIBILITIES An important point to consider is the ability of you (and your associates, if any) to successfully carry out all of the responsibilities that will be required to
More informationConsulting Experience
Richard Medina, Principal Consultant Richard Medina is a Principal Consultant at Doculabs, Inc. He works with Fortune 1000 clients to identify the technology solutions that will best meet their business
More informationBethpage Federal Credit Union Long Island Small Business Survey
Bethpage Federal Credit Union Long Island Small Business Survey Report Prepared by STONY BROOK UNIVERSITY CENTER FOR SURVEY RESEARCH April 2012 [1] INTRODUCTION Bethpage Federal Credit Union sponsored
More informationSage ERP I White Paper
The Premier Provider of Effective Business Software Solutions National Presence, Local Touch 1.800.4.BLYTHE www.blytheco.com Sage ERP I White Paper The Future of Customer Relationship Management Mobile
More informationMarketing Automation User; 2010 marketing review notes and 2011 plans
Marketing Automation User; 2010 marketing review notes and 2011 plans Each December we ask our marketing customers if they would like to participate in a short, informal yearend review. The scope of the
More informationWHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH
WHAT S ON YOUR CLOUD? Workload Deployment Strategies for Private and Hybrid Clouds RESEARCH AND ANALYSIS PROVIDED BY TECHNOLOGY BUSINESS RESEARCH Contents I. Private Cloud: Making IT a business partner
More informationFrom Recession to Recovery:
From Recession to Recovery: Using Employee Purchase Program Benefits to Recruit, Retain and Rejuvenate Road to Recovery Series A Purchasing Power White Paper July 2011 TABLE OF CONTENTS Executive Summary...2
More informationThe Benefits of End-to-End Card Processing: Effective, Efficient and Secure
The Benefits of End-to-End Card Processing: Effective, Efficient and Secure by Bryce Teater December 15, 2015 a whitepaper prepared by www.dpath.com (800) 633-3841 Introduction The process of issuing payment
More informationComprehensive Business Budgeting
Management Accounting 137 Comprehensive Business Budgeting Goals and Objectives Profit planning, commonly called master budgeting or comprehensive business budgeting, is one of the more important techniques
More informationMaking Your Investment in an Executive Dashboard Count: What to Look for and Why
Making Your Investment in an Executive Dashboard Count: An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for CA Technologies May 2012 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
More informationChapter 5 Option Strategies
Chapter 5 Option Strategies Chapter 4 was concerned with the basic terminology and properties of options. This chapter discusses categorizing and analyzing investment positions constructed by meshing puts
More informationSUPPLY CHAIN SERVICES
EB-0-0 Exhibit F Schedule Page of SUPPLY CHAIN SERVICES INTRODUCTION Supply Chain supports THESL asset management plans by ensuring that all required goods and services are available when needed. Strong
More informationTRANSPARENCY THE KEYS TO RESCUING SERVICE PROFITS
TRUST AND PRICE TRANSPARENCY THE KEYS TO RESCUING SERVICE PROFITS CRITICAL FIXED OPS REVENUE AT RISK Changing Landscape Service department revenue has become increasingly important to the dealership s
More informationHuman Capital Management: Leveraging Your Human Assets
Human Capital Management: Leveraging Your Human Assets Executive Summary Managers have always intuitively believed that their employees generate value for the organization but today, intuition is no longer
More information2012 annual index Sponsored by Deloitte and the Manufacturing Institute. Leadership wanted U.S. public opinions on manufacturing
2012 annual index Sponsored by Deloitte and the Manufacturing Institute Leadership wanted U.S. public opinions on manufacturing Contents Executive summary 3 Current environment 7 The importance and image
More informationDecember 2008. Outsourcing, Enablement, Enlightenment. John R. Thomas President and Chief Executive Officer MedSynergies, Inc.
December 2008 President and Chief Executive Officer Revenue cycle management (RCM) for healthcare includes a series of complex processes: charge entry, claims production, payment processing, A/R management,
More information