Ayşegül Toker. Curriculum Vitae. Dean Faculty of Economics and Administrative Sciences. Professor Department of Management

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1 Ayşegül Toker Curriculum Vitae Dean Professor Bebek, İstanbul Tel: +90 (212) Fax: +90 (212) Education Ph.D. Department of Industrial Engineering, M.E.T.U., Ankara, Turkey Thesis: Common Cycle Multi-Stage Economic Lot Scheduling Problem M.S. Department of Industrial Engineering, M.E.T.U., Ankara, Turkey Thesis: Jobshop Scheduling Under Nonrenewable Resource Constraint B.S. Department of Industrial Engineering, M.E.T.U., Ankara Research Interests Social Networks and Media E-services and Mobile Applications E-commerce and E-business Customer Relationship Management Information and Technology-Based Marketing Data-mining Applications Customer Knowledge Management and Customer-focused Strategies TQM and Business Excellence Teaching Areas Social Media Marketing Management Information Systems E-Business Models Customer Relationship Management Database Marketing and Data-Mining Applications

2 Professional Experience Professor August, , İstanbul, Turkey Visiting Professor September, June, 2002 Department of Industrial Engineering Georgia Institute of Technology, Atlanta, USA. Associate Professor November, July, 2007, İstanbul, Turkey Assistant Professor January, October, 2000, İstanbul, Turkey Research Fellow February, July, 1996 The Hong Kong Polytechnic University, Hong Kong. Research and Teaching Assistant October, January, 1995 Department of Industrial Engineering Middle East Technical University, Ankara, Turkey Research Assistant October, September, 1986 System Sciences Research Center Middle East Technical University, Ankara, Turkey Publications Books Varnali, K., A. Toker, and C. Yilmaz, Mobile Marketing: Fundamentals and Strategy. New York: McGrawHill. Journal Articles Varnali, K. and A. Toker, Self-Disclosure on Social Networking Sites. Social Behavior and Personality (SSCI), 43, 1, Yavuz, R. and A. Toker, Location Sharing on Social Networks: Implications for Marketing. Marketing Intelligence and Planning, 32, 5, Varnali, K., C. Yilmaz, and A. Toker, Predictors of attitudinal and behavioral outcomes in mobile advertising: A field experiment. Electron. Comm. Res. Appl. (SSCI), 11, 6, Ata, Z. and A. Toker, The Effect of Customer Relationship Management Adoption in Business-to-Business Markets. Journal of Business and Industrial Marketing (SSCI), 27, 6, Koch, S., A. Toker and P. Brulez, Extending the Technology Acceptance Model with Perceived Community Characteristics. Information Research (SSCI), 16, 2 paper 478. [Available at 2

3 Toker, A., K. Varnali and C. Yilmaz, Mobile Marketing at Turkcell: Turkey s Leading Mobile Operator. Emerald Emerging Markets Case Studies, 1, 1, 1-9. Varnali, K. and A. Toker, Mobile Marketing Research: The-state-of-the-art. International Journal of Information Management (SSCI), 30, 2, Toker, A. and K. Varnalı, A Framework for E-potential Assessment in Online Markets. Journal of Internet Business, 6, İşeri-Say, A., A. Toker, and D. Kantur, Do Popular Management Techniques Improve Performance? Evidence from Large Businesses in Turkey. Journal of Management Development, 27, 7, Öz, Ö. and A. Toker, Crafting Strategy in Not-For-Profit Organizations: The Experience of an Alumni Organisation, BÜMED. International Journal of Nonprofit and Voluntary Sector Marketing, 13, Aleskerov, F., A. İşeri-Say, A. Toker, L. Akın and G. Altay, A Cluster Based Decision Support System for Estimating Earthquake Damage and Casualties. Disasters (SSCI), 29, 3, Meek G.E., C. Özgür, A. Toker and L.K. Teong, Awareness and Usage of Quality Tools/Concepts in Emerging Economies: Malaysia and Turkey. Boğaziçi Journal, 17, 2, Özgür, C., G.E. Meek and A. Toker, The Impact of ISO certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A survey in Turkish Manufacturing Companies. Quality Management Journal, 9, 2, Cheng, T.C.E., B.M.T. Lin, and A. Toker, Makespan Minimization in the Two- Machine Flowshop Batch Scheduling Problem. Naval Research Logistics (SCI), 47, Ulusoy, G., A. Toker, S. Karabatı, G. Barbarosoğlu and İ. İkiz, Business Excellence and Competitive Strategies in White Goods Suppliers Sector. TÜSİAD Competitive Strategies Series-5, No: TÜSİAD-T/ Toker, A., S. Kondakci and N. Erkip, Jobshop Scheduling Under a Nonrenewable Resource Constraint. Journal of Operational Research Society (SSCI), 45, 8, Toker, A., S. Kondakci and N. Erkip, Scheduling Under Nonrenewable Resource Constraint. Journal of Operational Research Society (SSCI), 42, 9, Book Chapters Seraj, M. and A. Toker, Social Network Citizenship in M.M. Cruz-Cunha, G.D. Putnik, N. Lopes, P. Gonçalves and E. Miranda (Eds.), Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. IGI Global. Toker, A., A. İşeri-Say, and N. Çolak-Erol, Cember.net. in J.A. Medina- Garrido, S. Martinez-Fierro, and J. Ruiz-Navarro (Eds.), Cases on Information Technology Entrepreneurship. IGI Publishing, Hershey,

4 Proceedings Toker, A., Seraj, M., Kuscu, A., Yavuz, R., Koch, S., and Bisson, C. (2015). Social Media Maturity and Social Media Intention. Emerging Markets 2015 Conference, Dubai, UAE. Seraj, M. and Toker, A. (2013). Social Media Marketing Trends in Turkey: A Profile Analysis of Turkish Corporations. 35 th Marketing Science Conference, Istanbul, Turkey. Yavuz, R. and Toker, A. (2012). Public Displays of Location. Marcon nd International Marketing Conference, Calcutta, India. Toker, A. and M. Seraj, Social Media Adoption in Turkey: The Changing Role of Consumers, ISMD 12th Biennal Conference, Casablanca, Morocco. Ata, Z. and A. Toker, The Effect of Customer Relationship Management Adoption on Organizational Performance in Business-to-Business Markets. Proceedings of 9 th International Conference of Relationship Marketing, (CD-ROM), Berlin, Germany. Varnali, K., A. Toker and C. Yılmaz, A Conceptual Model for Successful Mobile Marketing. Proceedings of 12 th International Conference of ASBSS, , London, UK. Ata, Z. and A. Toker, A Framework to Assess the Impact of CRM on Organizational Performance in a Business-to-Business Setting. Proceedings of the 3 rd International Conference on Business Market Management, St. Gallen, Switzerland. Toker, A. and E.İ. Kankotan, Membership Relationship Management in Nonprofit Organizations: The Case of an Alumni Organization. Proceedings of the 7 th International Marketing Trends Congress, (CD-ROM), Venice, Italy. Öz, Ö. and A. Toker, Linking Quality and Strategy in Not-For-Profit Organizations: The Case of BÜMED. Proceedings of 2007 Oxford Business and Economics Conference (OBEC), (CD-ROM), Oxford, England. Kantur, D., A. Toker and A. İşeri-Say, Management Techniques Adoption and Its Effects on Organizational Performance, Proceedings of XIV. National Management and Organization Conference, pp , Erzurum (in Turkish). Özgür, C., G.E. Meek and A. Toker, A Comparison of Levels of Awareness and Usage of Quality Tools and Concepts in Developing Nations: Malaysia and Turkey, Proceedings of the 2002 Annual Meeting of Asia-Pacific Decision Sciences Institute 2002 Conference (CD-ROM). Aleskerov, F., L. Akın, G. Altay, B. Başaran, C. Kurtul, A. İşeri and A. Toker, August Decision Support System for Disaster Management: Subsystem for Evaluation of Human Losses and Injuries under Different Earthquake Scenarios, Working Paper ISS/EC-00-06, Institute of Social Sciences,. İşeri, A. and A. Toker, December The Extent of Use and the Influence of Management Fashion Techniques and Concepts, Working Paper SBE AD-99/03,,. Özgür, C., G.E. Meek and A. Toker, November A Survey of the Level of Awareness and Usage of TQM Tools in Turkish Manufacturing Companies, Proceedings of the 30 th Annual National Meeting of Decision Sciences Institute, Volume 3, p

5 Cheng, T.C.E., A. Toker and B.M.T. Lin, Two-Machine Flowshop Batch Scheduling Problem of Makespan Minimization, Proceedings of the Chinese Institute of Industrial Engineers National Conference, Toker, A. and N. Erkip, September Multi Stage Economic Lot Scheduling Problem: Analysis of Simple Cases, Proceedings of Second International Conference on Computer Integrated Manufacturing, ICCIM'93, Supplement 33-38, Singapore. Toker, A. and H. Süral, December A Design Proposal for Waste Management System, Proceedings of the Seventh International Conference on Solid Waste Management and Secondary Materials, 2B, Philadelphia. Denizel, M., N. Karabakal, Ö. Saatçioglu and A. Toker, Conceptual Design of Solid Waste Management Information System and Organizational Structure, Proceedings of XI. National Operations Research Conference, pp , Istanbul (in Turkish). Erke, Y., N. Erkip, N. Karabakal, Ö. Kirca, Ö. Saatçioglu, H. Süral and A. Toker, Waste Collection Vehicle Scheduling System Design and an Application, Proceedings of XI. National Operations Research Conference, pp , İstanbul (in Turkish). Erkip, N., H. Süral and A. Toker, An Approach to Estimate Waste Generation and Application for İstanbul, Proceedings of XI. National Operations Research Conference, pp , İstanbul (in Turkish). Süral H., A. Toker and Ö. Saatçioglu, An Approach to the Design of Storage Subsystem of Solid Waste Management System and Its Application, Proceedings of XI. National Operations Research Conference, pp , İstanbul (in Turkish). Funded Projects Design of Metro Management Academy Program with Metro Companies-Turkey, Benchmarking Competitive Strategies and Best Manufacturing Practices: A Study of White Goods Suppliers Sector, Final Report, May Construction of the Ministry of Public Works and Settlement, Bidding Documents, July Construction of the Ministry of Public Works and Settlement, Development Control Plan, April Construction of the Ministry of Public Works and Settlement, Appraisal Report, March Design of a Solid Waste Management System for Ankara Metropolitan Municipality, Final Report, November Republic of Turkey, Ministry of Public Works and Settlement, General Directorate of Disaster Affairs, Prefabricated Building Element Factories System Analysis Project, Final Report, May

6 İstanbul Metropolitan Municipality Solid Waste Management System and Consultancy for Implementation Project, Final Report, February İstanbul Metropolitan Municipality Solid Waste Management System Design Project, Final Report, October Applied Research Projects Digital Marketing in Turkey Project (2011) Institution: & Egon Zehnder International Project Coordinator: Prof. Dr. Ayşegül Toker and Burcu Bıçakçı (Egon Zehnder International) Alumni Assoc. Data Analysis and Datamining Project (2004) Institution: BUMED- Project Coordinator: Assoc. Prof. Dr. Ayşegül Toker A Market Research Study for the Turkish Prestige Perfume Market (2001) Institution: Lorepar Cosmetics Inc.-Turkey Project Coordinator: Assoc. Prof. Dr. Ayşegül Toker Business Excellence and Electronic Commerce Strategies in Machine Manufacturers Sector (2000) Institution: Association of Turkish Businessmen and Industrialists (TUSIAD) and Association of Machine Manufacturers (MİB) Project Coordinator: Prof. Dr. Gündüz ULUSOY (Sabancı University) Development of a Decision Support System for Disaster Management (2000) Institution: Project Coordinator: Prof. Dr. Fuad ALESKEROV () Benchmarking Competitive Strategies and Best Manufacturing Practices: A Study of White Goods Suppliers Sector (1999) Institution: Association of Turkish Businessmen and Industrialists (TUSIAD) and Association of White Goods Suppliers (BEYSAD) Project Coordinator: Prof. Dr. Gündüz ULUSOY () Construction of the Ministry of Public Works and Settlement (1994) Institution: Republic of Turkey, Prime Ministry Housing Development Administration Project Coordination Unit Project Coordinator: Prof. Dr. Ömer SAATÇİOĞLU (METU) Solid Waste Management System for Ankara Metropolitan Municipality (1990) Institution: Ankara Metropolitan Municipality Project Coordinator: Prof. Dr. Ömer KIRCA (METU) Prefabricated Building Element Factories System Analysis Project (1989) Institution: General Directorate of Disaster Affairs of the Ministry of Public Works and Settlement Project Coordinator: Prof. Dr. Nesim ERKİP (METU) İstanbul Metropolitan Municipality Solid Waste Management System and Consultancy for Implementation Project (1987) Institution: İstanbul Metropolitan Municipality Project Coordinator: Prof. Dr. Ömer SAATÇİOĞLU (METU) 6

7 İstanbul Metropolitan Municipality Solid Waste Management System Design Project (1986) Institution: İstanbul Metropolitan Municipality Project Coordinator: Prof. Dr. Ömer SAATÇİOĞLU (METU) Academic Services Dean March Board Member March Revolving Funds Executive Board Deputy Dean January 2012 March 2012 Board Member March 2010 March 2012 Executive Board Consultant to the Rector August 2008 August 2012 Consultant (Strategy, Budgeting, and Control) Department Chair March 2008 March 2012 Department Vice Chair January 2004 March 2008 Other Services Social Media Coordinator (June ) Member of Foundation Board of Trustees (November ) Member of Foundation Executive Board (November ) Editorial Review Board Member of the International Journal of E-Services and Mobile Applications (IJESMA) National Productivity Center, TURKEY- Board Member (Milli Prodüktivite Merkezi- Genel Kurul üyesi) Business Council for Sustainable Development Turkey- Academic Advisory Board Member (İş Dünyası ve Sürdürülebilir Kalkınma Derneği- Akademik Danışma Üyesi) Awards Outstanding Young Researcher Award in Memberships Direct Marketing Association Operational Research Society of Turkey 7

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