Economics and Human Capital Conference HR Track

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1 Economics and Human Capital Conference HR Track Speaker Biographies April 22-24, 2013 Hilton Portland & Executive Towers Portland, OR MONDAY April 22, :00 a.m. 9:20 a.m. Welcome and Opening Remarks- Human Capital Conference Cathy Arnit Director of Organizational and Team Development; Tucson Airport Authority Cathy Arnit is currently the Director of Organizational and Team Development for the Tucson Airport Authority and Chair of the Human Resources Committee for Airports Council International North America. Her responsibilities at TAA include directing team-member and organization-wide development initiatives in performance management, leadership development, wellness and safety training and employee relations. She also advises supervisors and management on performance improvement, discipline and grievance concerns and oversees the compensation program and other policy development. Cathy joined TAA in She has a Bachelor of Science degree in Business Management from the University of Phoenix and is a member locally and nationally of SHRM, IPMA, and the American Society for Training and Development. Jeff Lindeman Senior Director of Organizational Performance and Development; San Diego County Regional Airport Authority Jeff Lindeman is usually found hard at work supporting the San Diego County Regional Airport Authority as the Senior Director, Organizational Performance and Development. In this role, Jeff leads the coordinated efforts of the human resources, training & organization development, airport art, marketing, public relations, risk management, and business planning functions for the organization. He has worked in human resources for over 20 years. In addition to his work, Jeff loves giving back through teaching and mentoring a new generation of HR and Airport leaders to help organizations optimize the performance of their workforce. 1

2 MONDAY April 22, :20 a.m. 9:30 a.m. Employer Support of the Guard and Reserve (ESGR) Mike Ellington, Manager of Human Resources; San Diego County Regional Airport Authority Mike Ellington is the Manager of Human Resources at San Diego County Regional Airport Authority. He is also the founding member of the ACI-NA Human Resources Committee and Steering Group. Mike is a retired Navy master Chief Petty Officer and Volunteer Ombudsman for the Department of Defense s Employer Support of the Guard & Reserve. Dawn Taylor, Employer Support Specialist; Oregon National Guard Dawn Taylor completed over 29 years active duty in the Oregon Army National Guard. Retired at the rank of Master Sergeant (E-8). Began my military career as a computer operator in 1977 (remember the punched cards), as I moved through the ranks I worked various occupational skills to include communications, logistics, personnel management, recruiting, and operations. Retired in 2006 I have worked with ESGR for the past 5 years as a Department of Defense contractor. Managing 80 volunteers coordinating briefings for soldiers and employers regarding USERRA and jobs programs. MONDAY April 22, :30 a.m. 9:45 a.m. Sharing through Chocolate Kim Lignore, Senior Learning & OD Consultant; Port of Portland Kim Lignore is a Senior Learning and OD Consultant at the Port of Portland and has served in this role for the past 5 years. She Is responsible for learning and OD interventions for 700 plus employees. Kim is passionate about learning and has 15 plus years of experience in a variety of different industries. She holds a master from University of San Francisco in Organizational Development and is currently pursuing her coaching certificate. 2

3 MONDAY April 22, :00 a.m. 11:00 a.m. What s your biggest Pain? Darren Jacklin, Mentoring/Entrepreneurial Speaker; DarrenJacklin.com For over 17 years, Darren Jacklin has traveled four continents 38 countries mentoring entrepreneurs and business owners on specific and measurable strategies that they can consistently use to increase their income, transform their obstacles into cash flow and turn their passion into profits. His uncanny ability to increase wealth and success by uncovering hidden assets, overlooked opportunities and undervalued possibilities has captured the attention of NBC TV, CBS TV, international radio stations, magazines and newspapers, movie producers, best-selling authors, CEO s and business experts worldwide. Darren Jacklin has personally trained over 140 Fortune 500 companies such as Microsoft, AT&T, Black & Decker, Barclays Bank, as well as high school, college, university students and professional athletes and has connected with people in more than 110 countries. MONDAY April 22, :00 a.m. 12:00 p.m. Healthcare Reform: What s the Impact to Your Airports? Brandon Guest, Area President, Charleston; Gallagher Benefit Services Inc. Brandon has over 25 years experience collaborating with large employers to develop cost effective, compliant employee benefit programs. Brandon has experience with alternative funding vehicles, account based incentive plans, managed care plans, wellness programs, communication programs, administrative systems along with other employee benefit strategies. Brandon has a master s degree in Hospital Administration from the Medical University of South Carolina, a bachelor s degree in Economics from Duke University, a certified Employee Benefit Specialist Designation from Wharton University and a Registered Health Underwriter Designation from the American College. Brandon has clients in many states and is a guest speaker on a variety of employee benefit topics. 3

4 MONDAY April 22, :15 p.m. 2:15 p.m. Strategic Workforce Planning 4.0 Scott Brickner Director of Financial Planning & Budget; San Diego County Regional Airport Authority Scott Brickner has been Director of Financial Planning & Budget for the San Diego County Regional Airport Authority since April of 2009, responsible for the Authority s financial planning and analysis, debt issuance, budgeting, treasury operations, and grant funding programs. Since joining the Authority, Mr. Brickner has led two airport revenue bond financings totaling nearly $1 billion. He began his career in 1995 at the St. Louis headquarters of McDonnell Douglas Corporation as a member of its Fiscal Development Program for high potential new hires. In 1998, he joined Emerson Electric Company in St. Louis, and was responsible for managing foreign currency risk and short-term borrowing. In 2000, Mr. Brickner joined Peregrine Systems in San Diego, becoming Treasurer in 2002 and playing an integral role in the company s successful financial turnaround and ultimate sale to Hewlett Packard in From 2006 to 2008, he served as Treasurer for Wireless Facilities, Inc., filling a vital role in helping to transform the company from a provider of wireless services to a provider of defense and security solutions. He received a Bachelor of Business Administration from Benedictine College in Kansas, an MBA from St. Louis University, and recently obtained his CPA license in the state of California. Nick Davidson Director; Leigh Fisher Consultancy Nick has 35 years of experience in aviation and airport management with emphasis on management, performance improvement, and organizational studies. Nick oversaw the LeighFisher team conducting an organization and strategic business plan review for Los Angeles World Airports. Included in this review was an update of the strategic business plan and recommendations for a revised management organization structure aligned to carry out the mission and objectives of the organization. For the City of Atlanta, Department of Aviation, Nick oversaw the LeighFisher team conducting an effectiveness and efficiency study of the Hartsfield-Jackson Atlanta International Airport. The study included a review and assessment of all functions supporting the operation and management of the airport that resulted in development of recommendations for improved performance. 4

5 Jeff Lindeman Senior Director of Organizational Performance and Development; San Diego County Regional Airport Authority Jeff Lindeman is usually found hard at work supporting the San Diego County Regional Airport Authority as the Senior Director, Organizational Performance and Development. In this role, Jeff leads the coordinated efforts of the human resources, training & organization development, airport art, marketing, public relations, risk management, and business planning functions for the organization. He has worked in human resources for over 20 years. In addition to his work, Jeff loves giving back through teaching and mentoring a new generation of HR and Airport leaders to help organizations optimize the performance of their workforce. MONDAY April 22, :15 p.m. 3:15 p.m. Branding Your Department Why It s Important to your Employer Cynthia Lewis, Ed.D Senior Training & Organizational Development Analyst; San Diego County Regional Airport Authority Cindy is the Senior Training Analyst for the San Diego County Regional Airport Authority (SDCRAA). Prior to working for SDCRAA Cindy delivered training to businesses and organizations throughout San Diego County as an independent consultant and as an adjunct instructor for Grossmont-Cuyamaca and San Diego Community College Districts. She was also the Regional Trainer with the nation s leading customer service fashion retailer. Cindy holds a Doctoral degree in Education from San Diego State University and The University of San Diego where she studied and researched the relationship between workplace learning and organizational excellence. She also has Bachelor s and Master s degrees in Business Administration/Marketing from San Diego State University. 5

6 MONDAY April 22, :30 p.m. 4:45 p.m. Focus Sessions Human Capital Strategies for Airports of the Future Dianna Richardson Human Resource Manager; Winnipeg Airports Authority Dianna Richardson is currently the Director of Human Resources for the Winnipeg Airports Authority Inc. She joined the company in April 2007 with more than 15 years of experience in both Private Sectors and Manufacturing and has a demonstrated track record in effectively leading HR functions and driving business results. Her areas of expertise are Organizational Development, Workforce Planning, Employee Engagement, Talent Management, Compensation as well as Contract Negotiations. Dianna has earned several certifications including her Human Resources Management and Adult Continuing Educator from the University of Manitoba as well as a certification in Management Development from Qnet. George Mabon Vice President of Human Resources; Memphis-Shelby County Airport Authority George E. Mabon is Vice President of Human Resources for the Memphis-Shelby County Airport Authority (MSCAA). The Airport Authority is the governing body behind Memphis International Airport, which ranked as the world s #1 air cargo airport in the world for 18 consecutive years. FedEx, the Authority s largest tenant, helps to make Memphis International the world s busiest airport in the world after midnight. George began his career with MSCAA in 1996 when he was hired as Manager of Human Resources. Within a few short years he was promoted to Director of Human Resources. In 2007, he was appointed VP of Human Resources by Larry Cox; President/CEO of the Authority for the past 28 years. As the head of HR at the Authority, George and his dedicated staff of HR professionals have responsibility for employment, employee relations, labor relations, benefits and compensation, training, O&D, formulation and implementation of policies and programs, reporting and compliance, and many of the company-sponsored employee activities and events. George feels very fortunate that his primary focus everyday is on the most important asset the Authority has their team of very loyal, hard-working employees. George says, Very few of my HR colleagues at other organizations can boast of less than 5% turnover annually where the #1 reason for attrition is retirement. When George is not spending time at the airport, he is still honing his HR skills and upholding the profession as a longtime member of SHRM, and SHRMMemphis where he previously served as President. He received the TN State Council s Professional Excellence Award in 2002, and is a current member of the SHRM-Memphis Executive Roundtable. George is also on the Steering Committee for ACI-NA (a global aviation organization) where he and several HR colleagues who are HR practitioners from various other airports in the US and Canada came together to form a coalition that is now an ACI-NA Committee. George is a graduate of the Leadership Memphis Executive Class of 2005 and served a 3-year term on the Board of Directors. He currently serves on the Board of Directors for the Memphis Child Advocacy Center (where he is also past-chair) and on the Board for Victorian Village, Inc. His previous board work includes Playhouse on the Square, Memphis Film Forum, Friends For Life, Inc., the Alliance for the Blind and Visually Impaired, and served on St. Peter Catholic Church Parish Council and the St. Martin DePorres Shrine and Institute Advisory Board. 6

7 Marshan Oden, Human Resource Director; Hartsfield-Jackson Atlanta International Airport Marshan Oden is the Director of Human Resources and Organizational Development for the city of Atlanta, Department of Aviation Hartsfield-Jackson International Airport, where she oversees all HR, Training, OD and Safety related functions. Oden, who has more than 16 years of experience in human resources and leadership development, serves as the general manager s senior adviser for strategic personnel and organizational matters. She is recognized for having direct impact on the achievement of organizational growth objectives. A native of Los Angeles, Oden holds a bachelor s degree in business administration from Tuskegee University in Alabama and master s degree in human resources from Chapman University in California. 7

8 TUESDAY April 23, :55 a.m. 9:20 a.m. Welcome and Opening Remarks Greg Principato, President; Airports Council International North America Greg Principato joined ACI-NA as President on July 1, In this capacity, he oversees the leading association of airports and airport-related businesses in North America, which enplane nearly all of the domestic and international airline passenger and cargo traffic on the continent. ACI-NA is the largest of the five worldwide regions of Airports Council International. Principato's involvement in aviation and transportation infrastructure spans more than thirty years. From 1979 to 1986 he worked on transportation issues for Senators J. Bennett Johnson (LA.) and Joseph R. Biden (DE.). After leaving the Senate, he went to work in the administration of Virginia Governor Gerald L. Baliles. The Baliles administration was nationally known for a commitment to transportation infrastructure. In 1993, as Executive Director of the National Commission to Ensure a Strong Competitive Airline Industry, Principato was responsible for the high profile work of a commission composed of 15 leaders from airlines, airports, manufacturers, general aviation, labor and the financial community. The Commission tackled important issues such as air traffic control reform, capacity enhancement, federal funding, international air service rights and foreign investment. Prior to joining ACI-NA, Principato was a Trade and Transportation Specialist for the Law Firm of Hunton & Williams, where he worked on a wide variety of issues including the negotiation of international air service agreements and alliances and the development of a new global standard for aircraft noise. A graduate of the University of Notre Dame, Principato earned an M.A. in International Relations from the University of Chicago. David N. Edwards, Jr. President and CEO; Greenville-Spartanburg Airport District David N. Edwards, Jr. has over 20 years experience in airport management with strong credentials in the areas of business development, properties, governmental affairs, operations, and international marketing. Mr. Edwards has served as the President/CEO of the Greenville-Spartanburg Airport District since July He is responsible for the overall administration of the Greenville-Spartanburg International Airport. Immediately prior to relocating to Greenville-Spartanburg, Mr. Edwards served as the Airport Director of the Asheville Regional Airport Authority for almost six years. Under his leadership the airport authority successfully implemented and/or completed over $60 million in capital improvements, improved air service, including securing the airport s first low fare carrier, and revamped numerous administrative policies and procedures. Mr. Edwards also served as the Executive Director of the Titusville-Cocoa Airport Authority for two years. He spent 12 years with the Greater Orlando 8

9 Aviation Authority and two years with Dade County Aviation Department. He served in several capacities during this time including: the Assistant Director of Properties, the Assistant Director of Governmental Affairs, Manager of Airline Operations, and was responsible for airline route analyses, passenger and cargo forecasts, and researching bilateral agreements for use in international airline marketing and route development. Bill Wyatt Executive Director & CEO; Port of Portland Bill Wyatt is a native of Astoria, Oregon. He has been the Executive Director of the Port of Portland since October of The Port of Portland, governed by a nine member Commission appointed by the Governor, consist of four marine terminals, two general aviation airports and Portland International Airport (PDX). The Port has over 700 employees and annual operating revenues of approximately $240 million. The value of foreign trade moving through the Port is $13 billion annually. PDX handled 14.3 million passengers in 2012, has nonstop service to the top 25 markets in the U.S. and has nonstop international service to Tokyo, Amsterdam, Toronto, Calgary and Vancouver. PDX has both domestic and international nonstop cargo service. The Port s Marine and Industrial Development Division comprise several diverse lines of marine cargo operations as well as acquisition, development and management of an extensive industrial real estate portfolio. The Port is currently developing a 350-acre industrial park in Troutdale, now home to FedEx Ground s northwest regional distribution center, as well as a 221-acre site in Gresham. In 2012 over 12 million tons of goods moved over the Port s docks. The Port s container line of business comprises a weekly transpacific service, a weekly Europe-Mediterranean service, as well as an export service covering a range of ports in Japan, Korea and China. Portland is one of the major ports of entry in the United States for finished automobiles and remains a significant export load center for grain and other bulk commodities. Prior to his appointment as the Port s Executive Director, Wyatt served as Chief of Staff to former Oregon Governor John A. Kitzhaber for seven years, preceded by six years as President of the Oregon Business Council, and five years as Executive Director of the Association for Portland Progress, then, Portland s downtown development association. Wyatt served as a state representative from the Astoria area from He attended public schools in Astoria and Alexandria, Virginia, and later attended both Willamette University and the University of Oregon, where he was also student body President. Wyatt is a member of the Board of Trustees for The Nature Conservancy and the Columbia River Maritime Museum, the Board of Governors for City Club of Portland and the Board of Directors of the Oregon Historical Society. He has been a member of the Board of Directors of Oregon Public Broadcasting and was Board Chair of the Urban League of Portland. Wyatt was also appointed by Governor Ted Kulongoski in January of 2008 to serve on the Board of the Oregon Global Warming Commission. He served as a Director of the Crabbe Huson mutual funds until their sale to Liberty Mutual in

10 TUESDAY April 23, :20 a.m. 10:00 a.m. General Session 1: State of the Industry Robert M. Peterson Chief Analyst Technical Fellow, Aviation System Analysis Business Development and Strategy Integration, Boeing Commercial Airplanes Bob is a Technical Fellow, and Chief Analyst in Business Development and Strategy at Boeing Commercial Airplanes. Bob grew up in an airline family and has both a Bachelors and Masters Degree in aeronautical engineering from MIT. With over 39 years of experience in commercial airplane marketing, Bob is an internationally recognized expert in commercial aviation with an emphasis in airline operations, airplane economics, and industry dynamics. Bob has contributed to the launch of several Boeing models including the 767, 777, 787, and 737Max, and has participated in many airline sales campaigns. Currently, Bob is the Chief Negotiator for Boeing in the ICAO process of developing a CO2 certification metric for newly developed aircraft, as well as leading the Aviation System Analysis team within BCA s Business Development and Strategy organization. Over the course of his career, Bob has become the go-to guy to assess systemic implications on commercial aviation of exogenous events and issues, including aviation security, fuel crises, geo-political tensions, international trade, and environmental issues. From , Bob was the technical lead for USCAP, a joint project between industry, US DHS and US TSA. This project created an analytical model of the entire US commercial aviation industry to aid government and industry s understanding of the implication of potential new security measures. The model is a combination of econometrics and system dynamics, and was recognized as a finalist in the Edelman competition of the Institute for Operations Research and the Management Sciences. Bob is a recognized expert on aviation infrastructure and industry regulatory issues. With nearly ten years of engagement with the US government and industry associations on commercial aviation issues, he has an extensive and diverse understanding of the interactions of air commerce, government regulators and policy makers, and the economy as a whole. With his many years of experience on Boeing sales teams, he is very familiar with airline business and operating models, with a deep understanding of the intricacies of commercial airline operations. He is a critical member of Boeing s strategy team, expected to lead in the identification and analysis of long term industry constraints, enablers, and trends. Bob grew up in Kansas City, the son of a TWA employee, and has been traveling by air since Besides flying as a passenger, he is a licensed pilot, both powered and sailplane; he has skydived and hang glided. Nowadays he spends his spare time in more down to earth activities like golf and model railroading. 10

11 TUESDAY April 23, :30 a.m. 11:45 a.m. Joint Session w/bit: Talent Management: I-Cloud Based Systems Rico Kmetz-Gonzalez IT Program Manager, Business Solutions; Port of Portland Rico Kmetz-Gonzalez is currently employed at the Port of Portland as the Program Manager for Business Systems. As the IT Manager of the Port s business systems, I supervise a team of developers and business analysts in maintaining, upgrading and providing user support for the core financial and accounting (JD Edwards), maintenance (Avantis) and timekeeping (Workforce) systems. Prior to working for the Port, I have been employed with the University of Washington, the Ohio EPA and The Atlantic Richfield Corporation. James Trujillo Senior Manager of Human Resources; Port of Portland James is a senior manager of Human Resources at the Port of Portland. He is responsible for compensation administration, benefits, wellness, organization development and learning. James has worked both at the Port of Portland and PacifiCorp, a Portland based utility, and has over 15 years of experience in the HR field. As part of his roles over the years he has developed pay for performance culture and created HR information and technology strategies. James' graduate degree is in adult development and learning from Portland State University and his undergraduate degree is in planning, public policy and management from the University of Oregon. TUESDAY April 23, :00 p.m. 1:30 a.m. Luncheon with Keynote Speech Ted Cullen Director of Operations for Corporate Services; Nike Ted Cullen has been Director of Operations for Corporate Services at NIKE Inc., since October Ted oversees three functions of NIKE; Global Travel, Global Meetings and Events and Campus Transportation. Ted has been employed with NIKE since October He served in several positions within NIKE Inc., including US Travel Manager since 1996; Global Travel Director since 1999; and Director Global Travel & Events since Before joining NIKE, Ted worked with General Electric/CWT as an Industry Relations Manager, in Arizona. Ted holds BA in Business from Arizona State University in

12 TUESDAY April 23, :45 p.m. 2:30 p.m. Creating a Pay for Performance Culture Thomas Dallam Vice President of Human Resources; Dallas/Fort Worth International Airport Thomas has served as Vice President of Human Resources at DFW Airport since September of He is responsible for all aspects of HR including Total Rewards (Compensation, Benefits, Recognition, HRIS), Talent Management (Staffing, Organizational Effectiveness, Training & Development), and HR Business Partner Support. Thomas has earned several degrees including a Ph.D. in Industrial/Organizational Psychology from Virginia Tech University, M.A. in Experimental Psychology from New Mexico State University, and a B.A. in Psychology from University of Missouri. James Trujillo Senior Manager of Human Resources; Port of Portland James is a senior manager of Human Resources at the Port of Portland. He is responsible for compensation administration, benefits, wellness, organization development and learning. James has worked both at the Port of Portland and PacifiCorp, a Portland based utility, and has over 15 years of experience in the HR field. As part of his roles over the years he has developed pay for performance culture and created HR information and technology strategies. James' graduate degree is in adult development and learning from Portland State University and his undergraduate degree is in planning, public policy and management from the University of Oregon. 12

13 TUESDAY April 23, :45 p.m. 3:45 p.m. CEO Panel Discussion Are You Using Your Human Resources Executive Strategically? James C. Cherry President & CEO; Aeroports de Montreal James Cherry is a Montréal native and graduate of McGill University. He is a chartered accountant who has over 35 years of experience in general management, project management and financial management in the International Aerospace, Defence and Rail sectors. Over this period he has worked in senior executive positions with Bombardier Inc., Oerlikon Aerospace Inc., CAE Inc. and ALSTOM Canada. He joined Aéroports de Montréal as President and Chief Executive Officer in June 2001, and is a member of the Board of Directors of Aéroports de Montréal. He is Chairman of the Board of Centraide and St. Mary s Hospital. He also holds directorships in various companies and organizations, including: Airports Council International World, Canadian Airports Council, Montréal International, Conference Board of Canada and Logistec Corporation. David N. Edwards, Jr. President and CEO; Greenville-Spartanburg Airport District David N. Edwards, Jr. has over 20 years experience in airport management with strong credentials in the areas of business development, properties, governmental affairs, operations, and international marketing. Mr. Edwards has served as the President/CEO of the Greenville-Spartanburg Airport District since July He is responsible for the overall administration of the Greenville-Spartanburg International Airport. Immediately prior to relocating to Greenville-Spartanburg, Mr. Edwards served as the Airport Director of the Asheville Regional Airport Authority for almost six years. Under his leadership the airport authority successfully implemented and/or completed over $60 million in capital improvements, improved air service, including securing the airport s first low fare carrier, and revamped numerous administrative policies and procedures. Mr. Edwards also served as the Executive Director of the Titusville-Cocoa Airport Authority for two years. He spent 12 years with the Greater Orlando Aviation Authority and two years with Dade County Aviation Department. He served in several capacities during this time including: the Assistant Director of Properties, the Assistant Director of Governmental Affairs, Manager of Airline Operations, and was responsible for airline route analyses, passenger and cargo forecasts, and researching bilateral agreements for use in international airline marketing and route development. 13

14 Bill Wyatt Executive Director & CEO; Port of Portland Bill Wyatt has been the Executive Director of the Port of Portland since October of The Port of Portland, governed by a nine member Commission appointed by the Governor, owns four marine terminals, three general aviation airports and Portland International Airport (PDX). The Port has nearly 800 employees and annual revenues of approximately $240 million. The value of foreign trade moving through the Port exceeds $11 billion annually. Prior to his appointment as the Port s Executive Director, Wyatt served as Chief of Staff to former Oregon Governor John A. Kitzhaber for seven years, preceded by six years as President of the Oregon Business Council, and five years as Executive Director of the Association for Portland Progress, then, Portland s downtown development association. Wyatt served as a state representative from the Astoria area from He attended public schools in Astoria, and Alexandria, Virginia, and later attended both Willamette University and the University of Oregon, where he was also student body President. Wyatt has been a member of the Board of Directors of Oregon Public Broadcasting, and was Board Chair of the Urban League of Portland. He served as a Director of the Crabbe Huson mutual funds until their sale to Liberty Mutual in He was also appointed by Governor Ted Kulongoski in January of 2008 to serve on the Board of the Oregon Global Warming Commission. TUESDAY April 23, :00 p.m. 5:00 p.m. How to Legally Communicate with your Staff and Avoid Legal Pitfalls? Karen Paulin Employment Law Attorney; Stites and Harbison Karen Paulin is an Associate in the firm's Louisville office where she is a member of the Employment Law Service Group. She also actively participates with the Health Care and Business Litigation Service Groups. Prior to returning to graduate school to get her J.D. and M.B.A., Karen had a career in human resources. Most recently, Karen was the Vice-President of Human Resources at Metro United Way. She helped guide the management, staff, and volunteers through major organizational events, such as: an executive search for a new CEO, an organizational restructure, a comprehensive employee policy manual revision, a benefits review, and a classification and compensation review. Karen is a community volunteer, currently serving as an officer on the Board of Directors at GuardiaCare and on the University of Louisville Law School Alumni Council, and as a member of the Metro United Way Human Resources Committee. 14

15 WEDNESDAY April 24, :30 a.m. 9:30 a.m. The 3 C s of Sustainability Elliot Maltz, Professor of Marketing; Willamette University Elliot Maltz received his MBA from the University of California at Davis and his Ph.D in Marketing from the University of Texas at Austin. Prior to coming to the Atkinson School he taught for 6 years at the Marshall School of Business at the University of Southern California. His teaching and research interests include marketing strategy, new product planning, and supply chain planning. He has recently developed curriculum for sustainability management at the Atkinson school. Dr. Maltz s current research focuses on: How market information can be effectively transmitted from marketing to other functions within a firm (e.g., R&D, Manufacturing) or across firms (e.g., in distribution channels, supply chains or across business units) in order to facilitate efficient and effective CSR initiatives. How business practices can be adapted to facilitate the sustainability of the firm and the broader system in which it operates. How the effectiveness of sustainability initiatives can be more precisely evaluated. His research has been highlighted in Harvard Business Review, Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of Product Innovation Management, Journal of Business Logistics, Long Range Planning and Sloan Management Review, and the Journal of Public Affairs. He has consulted and conducted workshops for a variety of concerns including: Texas Instruments, Hewlett-Packard, Johnson and Johnson, 3M, The Samsung Corporation, The Monitor Group, The Society for Competitive Intelligence Professionals, The Sony Corporation, Weyerhaeuser, and The Center for Telecommunications Management. 15

16 WEDNESDAY April 24, :45 a.m. 10:45 a.m. Diversity How to integrate diversity within your Talent and Succession Planning Strategies throughout all your HR programs Eric Mercado, Managing Director; Aviation Career Services Eric founded Aviation Career Services (ACS) with a vision of offering a fresh recruiting and career development service to the airport industry. He saw the need of a service for the industry that is performed by those with direct experience in it. He provides ACS with almost a decade of experience in the airport industry managing airports and their operations and maintenance departments as a supervisor and/or manager for airports throughout the United States. His airport management experience ranges general aviation and Part 139 commercial service, including shared-use airports, extending in size from Non-Hub to Large Hub airports. Eric holds a Bachelor of Science Degree from Southern Illinois University Carbondale (SIUC) in Aviation Management with minors in Airport Management & Planning and Spanish; where he also earned his Private Pilot Certificate through the SIUC Part 141 Aviation Flight Program. Eric is a Certified Member (C.M.) through the American Association of Airport Executives (AAAE) and candidate for the Accredited Airport Executive (A.A.E.) Program. He has distinguished himself through completion of AAAE s Airport Certified Employee (ACE) program in both Operations and Security. Furthermore, Eric is on several committees for the AAAE including National Airport s Conference, the Annual Conference, Southwest AAAE Chapter Conference, and is an active member of the Airport Minority Advisory Council where he assists in career development programs. He is beginning his involvement with ACI-NA. Eric s experience in the airport industry, his managerial skills, his academic achievements, and his modern vision of human capital development and leadership provides ACS the direction and fresh approach to meet its clients personnel needs in today s modern airport management. Shelby Scales, Executive Director; Airport Minority Advisory Council Shelby Scales is the new Executive Director of Airport Minority Advisory Council (AMAC). She was the former small business program officer for Raleigh Durham International Airport. Scales is AMAC s first executive director to emerge from an airport s DBE program office, the organization s first African-American female executive director, and on top of that she s one of the youngest. Scales helped structure AMAC s Disadvantaged Business Enterprise Liaison Officer Training Program, and has served as its administrator since the program s inception in She earned this year s AMAC Chairman s Award for her leadership and dedication during the annual conference in Dallas-Fort Worth. She earned a BA in Communications at the University of North Carolina and holds a Certificate in Minority Executive Business management at Dartmouth University and a Certificate for Women in Leadership WEELS. 16

17 WEDNESDAY April 24, :00 a.m. 12:00 p.m. Joint Session w/ Finance Wellness Programs and its Return on Investment? Cleon Umphrey, Director of Administration; Raleigh-Durham Airport Authority Cleon Umphrey is the Director of Administration for the Raleigh-Durham Airport Authority in North Carolina. He is responsible for the airport s human resource functions including recruitment, compliance, payroll, benefits, wellness program and safety. Cleon has 23 years of experience in human resources and holds a Bachelor of Science Degree in Industrial Technology, with a minor in Business Administration from East Carolina University. He is a member of the Society for Human Resource Management and holds the designation of SPHR thru the Society of Human Resource Management. 17

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