Access and Identity Management

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1 Business s Specification Access and Identity Manage Version 1.2 January 17, 2013 Revision History Date Version Description 9/26/ Creation of docu 10/19/ Minor edits to docu 01/17/ Added Phase 1/ designation to each require. Also, added section 4.2 s for External POC data maintenance by ISO administrative staff

2 Table of Contents 1. INTRODUCTION PURPOSE REFERENCES... ERROR! BOOKMARK NOT DEFINED. 2. DETAILS OF BUSINESS NEED/PROBLEM DESCRIPTION BUSINESS PROCESS IMPACTS HIGH LEVEL BUSINESS PROCESS Description Pros Cons BUSINESS REQUIREMENTS BUSINESS PROCESS: IDENTITY & ACCESS REQUEST MANAGEMENT AND PROVISIONING Business s Submit Requests Business s View User Permissions and s Business s Access/Identity Expiration Alerts Business s Create Reports/Views Business s Training Copyright 2012 California ISO. Page 2 of 19

3 Disclaimer All information contained in this draft Business s Specification (BRS) as provided by the California Independent System Operator Corporation (ISO) is prepared for discussion and information purposes only. The draft BRS is provided as is without representation or warranty of any kind, including, without limitation, a representation or warranty as to accuracy, completeness or appropriateness for any particular purpose. The draft BRS shall be revised as the develop and review of the business requires progresses. The ISO assumes no responsibility for the consequences of any errors or omissions. The ISO may revise or withdraw all or part of this information at any time at its discretion without notice. Copyright 2012 California ISO. Page 3 of 19

4 1. Introduction 1.1 Purpose The purpose of this docu is to capture and record a description of what the Users and Business Stakeholders of the project wish to obtain by providing high-level business requires. This docu establishes the basis for the bilateral agree between the initiators and impleers of the project. The information in this docu serves as input to determining the scope of Information Systems projects and to all Business Process Modeling and System s Specifications efforts. These requires are intended for submission to the Information Technology Services (ITS) depart and will serve as the initial set of business unit requires for the appropriate software application/systems develop effort. It is understood that ITS will perform additional requires and systems analysis and may produce To Be Business Process Models, System s Specifications and Use Cases to serve as the set of requires docus used by the ITS develop teams to buy, modify or build the necessary software and hardware systems. The Business Unit(s) involved in the project will have an opportunity to review and approve all ITS requires docuation produced. Copyright 2012 California ISO. Page 4 of 19

5 2. Details of Business Need/Problem 2.1 Description The ISO maintains approximately six thousand certificates granting internal and external customers access to roughly 50 ISO applications and systems. Each customer has designated one or more individuals within their organization to act as the Point of Contact (POC), authorized for initiating and maintaining access to ISO applications and systems. Currently, a POC maintenance process has been impleed in CIDI that facilitates the process of establishing, updating and terminating POCs as well as providing visibility (transparency), ease of use and self-service where appropriate to POCs to manage this process. In addition, an interim on Access Request Form (AARF) Improve Process that consolidates the submission of docus utilizing CIDI to create an AARC (on Access Request Case) with a centralized approval and provisioning process was put in place. This process provides some degree of transparency and notification to the POC as the case is processed. The project will finalize the process and technology improves by: 1. Providing self-service automated access functionality to the users via a common UI and notifications; 2. Defining and impleing an approval process for new access s that complies with audit and security requires; 3. Automating access provisioning s; 4. Integration with Centralized Security Data Service (CSDS); 5. Providing internal training and external training docuation; 6. Providing external training of market participants that will use the automated entry point; 7. Providing updates to the BPM s and internal processes as identified in the impact assess; 8. Providing interfaces/integration across ISO systems to support the above requires; and 9. Impleing the above in production and non-production systems. Copyright 2012 California ISO. Page 5 of 19

6 3. Business Process Impacts 3.1 High Level Business Process Description This project will expand on the existing IT access manage and certificate based access business process. This is categorized under Support Business Services business process. The following enhances will be made to the existing business process to: 1. Interface with the recently impleed POC maintenance process that utilizes CIDI; 2. Enhance the existing IT access provisioning/manage business processes; and 3. Expand the scope of the IT access provisioning/manage business process to leverage data already existing in other ISO systems, interfacing with those systems to eliminate manual processes, improve efficiencies and increase transparency through proactive processes Pros 1. Provide state of the industry customer transparency to ers of system access; 2. Eliminate potential human error; and 3. Reduce the manual intervention through automation Cons 1. N/A Copyright 2012 California ISO. Page 6 of 19

7 4. Business s The sections below describe the Business Processes and the associated Business s involved in the project. These may represent high level functional, non-functional, reporting and/or infrastructure requires. These business requires directly relate to the high level scope items determined for the project. Note: s regarding maintenance of external POC data by ISO administrative staff and the functionality that currently resides in the CIDI application have been included in the scope of the project in section 4.2. Also, each require that is in scope has been categorized into phase 1 or phase 2 where phase 1 at a high level covers read-only features of the application as well as the external POC maintenance features while phase 2 covers read-write (create, update, delete) features of the application. 4.1 Business Process: Identity & Access Request Manage and Provisioning Identity & Access manage and provisioning deals with the process of organizations/entities ing access to ISO applications or devices (in some cases it is the ISO that requires access to external devices) via Points of Contact (POCs).It also deals with internal ISO users ing access to applications. Essentially, this will replace the manual AARF form submission and access activation/deactivation process. The goal of the process is to facilitate, across the ISO, a standardized approach to the process of establishing, updating and terminating access as well as providing visibility (transparency), ease of use and self-service where appropriate to POCs, internal ISO users, business units and IT to manage this process from end to end. Five distinct objectives of the to be business process are: 1. Submission of s via GUI; 2. Viewing of user permissions or s via GUI; 3. Access/Identity expiration alert; and 4. Creating reports/views. The process steps associated with each category are shown in the diagrams below: Copyright 2012 California ISO. Page 7 of 19

8 Identity/Access Request Manage To Be Process POC/ Internal ISO users (1) incomplete Objectives (Internal/External): create complete submit (1) Submit s via GUI (2) View s/user permissions via GUI (3) Access/identity expiration alert (4) Create reports/views receive certificate install certificate update status send out notification of access submission Business Unit create eles else route eles BU approval required send out notification of disapproval per application/ certificate send out notification of completion review else update status close ele disapprove approve RIG/ DPG update status incomplete else Information Technology failure prevalidate success new certificate required create certificate else perform provisioning/ de-provisioning action create/ update user account update status send certificate to er update user account close ele close ele update status close Legend Basic flow Alternative flow Exception flow Copyright 2012 California ISO. Page 8 of 19

9 POC/ Internal ISO users (2) view user permissions/ s user permissions display s display authorized users IT/Customer Service (3) (4) For external users only regular basis check for identity/ access soon to expire else none found display generate alerts to POCs & ISO staff display report/view generate report/view print print report Legend save save report/view Basic flow Alternative flow Exception flow The major stakeholders involved in the identity and access manage and provisioning business process are: 1. POC Person designated to identity and access authorization on behalf of a group of people belonging to an organization that has a relationship with the ISO. 2. External user Person associated with an organization/entity requiring access to applications or devices. 3. Internal ISO user An ISO employee requiring access to applications. 4. ISO Customer Services on and Business units (process) within the ISO responsible for facilitating access and identity manage. 5. Other ISO Business Units - Business units within the ISO that own different applications/devices and are responsible for approving s. 6. ISO Information Technology Primarily, IT Corporate Services is responsible for pre-validating s, managing certificates as well as managing access Business s Submit Requests Copyright 2012 California ISO. Page 9 of 19

10 -BRQ001 POCs and all internal ISO users must be able to submit or cancel s via GUI. Phase 1/Phase 2 In order to update a, the original must be canceled and a new one submitted in its place. A can only be canceled before it has been approved or in cases where there is no approval required, before it has been provisioned. -BRQ003 The creation of s shall include validation such as: 1. ensuring s can only be submitted by eligible users (POCs & internal users) and for the eligible applications; and 2. ensuring that s for access are not duplicated -BRQ004 Complete and structurally correct s that have been successfully validated can be submitted for processing by a POC or an internal ISO user. -BRQ050 process must integrate with internal systems for validation where applicable -BRQ005 An may be used to initiate a single action associated with multiple users to: 1. provision/deprovision application access; 2. provision/deprovision device access; or 3. manage user accounts. Failure for a single user will not hold up or cancel processing of an entire. Possible actions at a high level include: 1. new to create user accounts 2. new for access to an application or device 3. modification of existing access: a. add more levels of access to an application b. remove some levels of access to an application c. add an application or device d. remove an application or device 4. termination of access 5. renewal of access 6. modification of user accounts a. name change b. contact detail changes 7. removal of user accounts that have no access rights Copyright 2012 California ISO. Page 10 of 19

11 -BRQ006 An for application or device access must include the applicable application and resource information currently in the following manual forms: 1. User application access form; 2. Device certificate form; 3. Integration application access form; 4. SFTP application access form; 5. PIRP access form; 6. ADS ACL form; 7. SLIC sub BA ID (ed via special notes/instructions in the user/integration application access forms); or 8. Revoke application access form. Phase 1/Phase 2 For s for ADS and PIRP, these s will not be accepted unless it is indicated (for each SCID ed) if full access is needed or what specific resources are needed if access is restricted. -BRQ007 The process must be able to uniquely identify users and organizations regardless of name changes that may occur. -BRQ008 ISO s process must automatically issue receipt notifications upon receipt of an with a unique id for the. Recipients of notifications must be configurable. -BRQ009 Each successfully submitted will generate 1 or more eles required to fulfill the. These eles include but are not limited to: 1. User account creation, modification or removal/disabling; 2. Approval by business unit; 3. Certificate generation, renewal or revocation; and 4. on access creation, update, renewal or revocation. Each ele must be assigned to a responsible party with an expected target completion date. -BRQ010 Each ele associated with an must be routed to the appropriate party(ies) for completion. -BRQ011 The workflow for routing eles of an to appropriate party(ies) must be configurable. It must be able to handle non-cma certificate provisioning actions that require business unit involve Copyright 2012 California ISO. Page 11 of 19

12 -BRQ012 s for application access submitted by internal ISO users must be routed for approval to the appropriate business units depending on the applications for which access is ed. s for application access submitted by POCs may be auto-approved or routed to business units for approval depending on the applications for which access is ed. Phase 1/Phase 2 Business units may approve or disapprove a or more information from the submitter of the. -BRQ013 During the approval process, an approver may modify an to incorporate additional information required to fulfill the ; e.g., the addition of information about LDAP groups associated with ADS exceptions or the modification of roles with respects to SIBR. -BRQ014 A user must be associated with only one organization, as his/her identity belongs to one organization. A user or identity is considered to be a person at an organization. It is conceivable for a person to have multiple identities/user accounts with the ISO. -BRQ015 A for termination of a user can only occur via the POC of the organization the user belongs to and it must result in the termination of all identity and access rights to ISO applications/devices. -BRQ016 A for revocation of access rights associated with a user can occur via: 1. The POC of the organization the user belongs to; or 2. The POC of another organization that has granted some access rights to the user; i.e., the owner of the access control group. -BRQ017 The relationship of the organization represented by a POC with the ISO will determine the list of applications available for s. -BRQ018 POCs and internal ISO users shall be able to attach files to their s. This is a specific require for RIG/DPG for a certificate signing (CSR) to accompany an for device access. Also, to permit the attach of an applicable NDA form. -BRQ020 POCs and internal ISO users must be able to copy an existing user to 1 or more new users as well as carry out a bulk modification of existing users. Copyright 2012 California ISO. Page 12 of 19

13 -BRQ021 POCs must be able to submit certificate renewals without requiring re-approval. -BRQ022 POCs must be able to access for a user at an organization besides the organization they belong to, provided the appropriate cross organizational relationships are in place. -BRQ023 Each user or shall be associated with one or more of the different types of relationships that currently exist between the ISO and external entities or a new type of relationship that could be added in the future. A relationship with the ISO is currently identified as one of the following: 1. A contract agree with a registered scheduling coordinator with 1 or more corresponding SC ID; 2. A project established in RIMS with a corresponding project ID; 3. A generator owner identified for a RIG/DPG identified by a resource ID; 4. Agency requiring information from the ISO identified by an agency name; 5. ISO employee; or 6. ISO contractor. -BRQ024 Each must have a lifecycle which will be made up of states such as created, submitted, closed, approved, rejected, etc., which will be updated. -BRQ025 Each ele within an must have it s own lifecycle distinct from the, such as new, completed, error. Eles within a may have different statuses. -BRQ026 Notifications must be sent and status updates visible (transparency) to POCs, external end users & ISO staff during the different stages (refer to -BRQ023) of the lifecycle of a and it s associated eles. -BRQ027 Each user account must have a lifecycle that will be made up of states such as active, terminated, invalid, etc. -BRQ028 Alerts must be generated when an ele associated with a is not completed within the agreed upon SLA. Recipients of alerts shall be configurable and shall receive the alert notification on a regular basis until the ele is completed. The proximity of alerts to expected completion date shall be configurable and the frequency of alerts once triggered shall be configurable. Also, the SLA shall be configurable. Phase 1/Phase 2 Copyright 2012 California ISO. Page 13 of 19

14 -BRQ031 Currently existing user account information must be migrated into the process -BRQ032 The process shall adhere to the existing ISO policy with regards to disabling/deleting users and the ability to reactivate/recreate them when required (such as internal users are disabled and then re-activated while external users are deleted and then recreated). -BRQ033 A history of user accounts, s and associated eles shall be maintained and viewable by the process. -BRQ049 The process shall track what POCs are authorized to do; i.e., the organization a POC belongs to and the applications a POC is authorized to make s for. -BRQ052 An organization may have 1 or more different relationships with the ISO Phase 1/Phase 2 Core RIMS, Phase 1 RIG/DPG Access Database, MF, etc -BRQ053 2 or more affiliated organizations may have the same POC. Core RIMS, RIG/DPG Access Database, MF, etc Business s View User Permissions and s -BRQ034 POCs and internal ISO users shall be able to view s and user permissions. POCs shall be able to view s and user accounts identified by the authorized relationship(s) with the ISO. Internal users shall be able to view s and user accounts that pertain to them. Core Phase 1/Phas e 2 Phase1/ ISO business units and IT staff involved in the process shall be able to view all s and user accounts as well as the details of eles associated with each such as status, assigned to, date assigned, etc. Copyright 2012 California ISO. Page 14 of 19

15 -BRQ035 Display of s must include: 1. ISO relationship ids (e.g. SCIDs, resource IDs, project ID, agency name); 2. ons; 3. User role (job function); 4. Certificate expiration; 5. Organization; 6. Access role; 7. Environs; and 8. Effective date. -BRQ036 The display of user accounts to POCs, internal users and ISO staff involved with the process must at a minimum comprise of: 1. User s name; 2. Contact details; 3. Status; 4. Certificates; and 5. on access rights. Phase 1/Phas e Business s Access/Identity Expiration Alerts -BRQ040 -BRQ041 The process must be able to generate alerts when certificates for external users are close to expiration. POCs and ISO staff shall receive the alert notification on a regular basis until a renewal is submitted. Proximity of alerts to the expiration dates of certificates shall be configurable. Also, the frequency of alerts once triggered and the receipients of the alerts shall be configurable. Phase 1/ Business s Create Reports/Views Phase 1/ Copyright 2012 California ISO. Page 15 of 19

16 -BRQ042 -BRQ043 -BRQ044 Authorized ISO customer services & IT staff must be able to create reports by applying different combinations of filters and sorting to POC, POC, POC eles, user account details, and eles. Filtering capability for user account details shall include: 1. expiration date; 2. user/device; 3. application; 4. profile; and 5. access role. Filtering capability for s shall include: 1. user/device; and 2. status. Authorized ISO customer services & IT staff must be able to view generated reports. Authorized ISO customer services & IT staff must be able to print or save reports generated. Phase 1/ / / / Business s Training Phase 1/ -BRQ054 The ISO shall provide training for POCs for. / -BRQ055 The ISO shall provide training docuation for. / -BRQ056 The ISO shall create Computer Based Training for and add it to the curriculum. / 4.2 Business Process: External POC Maintenance Maintenance of external POC data by ISO administrative staff applies to organizations/entities that require access to ISO applications. These organizations/entities designate one or more Points of Contacts (POCs) to manage the process of ing user access to ISO applications. The goal of the project with regards to the POC maintenance process is to replace the POC maintenance functionality currently in the CIDI application; i.e., maintenance of certain data eles associated with a POC such as contact information, organization, area of responsibility. This does not include establishing, updating or terminating POCs. Copyright 2012 California ISO. Page 16 of 19

17 4.2.1 Business s Maintain External POC Data EPOC-BRQ001 Data about external POCs shall be maintained by the ISO s POC maintenance process with the ability for ISO admin staff to view and modify the data. EPOC-BRQ002 Each external POC shall be associated with one or more of the different types of relationships that currently exist between the ISO and external entities or a new type of relationship that could be added in the future. A relationship between the ISO and an external entity is currently identified as one of the following: 1. A contract agree with a registered scheduling coordinator with a corresponding SC ID; 2. A project established in RIMS with a corresponding project ID; 3. A generator owner identified for a RIG/DPG identified by a resource ID; or 4. Agency requiring information from the ISO identified by an agency name. EPOC-BRQ003 Each external POC shall have capabilities associated with it, which will include: 1. Primary or Secondary role; 2. of relationship with the ISO (determined by the organization represented); and 3. Area of responsibility (for each type of relationship that exists with the ISO, there could be a further sub category within the relationship identified by an area of responsibility). EPOC-BRQ004 A history of external POCs, and associated eles shall be maintained by the POC maintenance process. EPOC-BRQ005 External POCs shall be able to view data about themselves as well as other external POCs identified by the authorized relationship with the ISO. ISO admin staff shall be able to view all external POCs. Impacte d Phase 1/ Core RIMS, RIG/DPG Access Databas e, MF, etc Phase 1 EPOC-BRQ006 The display of external POC data must at a minimum comprise of: 1. POC s name; 2. Contact details ( address, phone number, physical address); 3. Status; 4. Capabilities (Primary/Secondary POC, of relationship, Area of Responsibility by SC IDs, by ons); and 5. POC effective dates (start, end and inactive dates). Copyright 2012 California ISO. Page 17 of 19

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