Why Pay More Than You Have To?

Transcription

1 The FuneralCall Difference FuneralCall has been serving funeral professionals like you since By focusing our business solely on the unique needs of the funeral industry, we are able to provide customer service that surpasses your expectations. The service you receive from FuneralCall will be the most personalized, individualized and impressionable service offered. Each of our receptionists is familiar with funeral terminology and the importance of a death call to your funeral home. The training they receive ensures that we are representing your funeral home in a manner you have come to expect from your own employees. All Calls Answered By Real People, Not Recordings The first impression is always the most important. We ensure all of your calls will be answered by a real person a receptionist that is friendly and knowledgeable about your funeral home. Your families will never hear an impersonal, pre-recorded message. Every call is recorded to guarantee that we are representing your funeral home to your expectations. Total Account Control No two businesses are the same. As our client, we will work with you to design a customized account that our receptionists will use to answer your calls. We will get to know you and your company, allowing us to be a seamless extension of your staff. Customer Service In every aspect of communication with our clients, we try our best to exceed your expectations and go beyond the normal. Our management staff will periodically check in to make sure that everything is running smoothly. We keep the lines of communication open by encouraging you to share your experiences with us. Why Pay More Than You Have To? With FuneralCall, you save more with our free features. In fact, with every service plan, we include text messaging, s, and all of our other features for no additional charge. This added bonus will save you hundreds of dollars each year.

2 Features All of these features are 100% Free with each service plan! We offer all inclusive service plans to help you save time and money. You are encouraged to take advantage of all that we have to offer in order to maximize efficiency and keep within your budget Texting and ing Eliminate the hassle by having your messages texted or ed to you. Messages are in an easy to read format that allow you to return the call by simply tapping the number on your phone s screen or reply to the message. Do you ever wish you had a heads up to better prepare yourself for a death call? Now you do! Our FirstCall Alert will immediately notify you of a death call. First Call Alert Death Call in progress... Alert! Recorded Messages Every inbound and outbound call for your account will be recorded. You can access this recording any time via our Client Web Portal or by calling our toll free check-in line. Solicitors and wrong numbers can be such a waste of your time. Did you know we can block these numbers? Provide us with the numbers that you wish to block and we will program them in our system. Call Blocking Web-based Dashboard Our dashboard is loaded with tools that make monitoring your account and making changes simple. You have total control of your account and you can manage your on call schedules, messages, and enter service information either online or through our mobile app. We provide a balanced method of billing that only charges for the time our receptionists are working for you. We bill on a monthly basis, not 28-Day Cycle that charges you for one extra bill per year. Monthly Billing No Hidden Fees Take advantage of all that we have to offer to help you save time and money because our service plans are all inclusive. You will never experience hidden fees. Stay a step ahead with our App for iphone and Android phones. Our FuneralCall On the Go App allows you to enter service information from anywhere. Mobile Apps FuneralCall Mobile

3 Pricing Made Simple Affordable Service At a fraction of the cost of staffing your funeral home 24/7, FuneralCall provides you with a whole team of professional, compassionate and friendly receptionists. We offer a variety of plans and price points to suit your funeral home. We can help choose the plan that best suits your needs. There is a $99 programming and training fee associated with all new accounts. It can take up to 48 hours for us to complete your account. Our staff members are not allowed to answer for your funeral home until they have been thoroughly trained. This provides for a higher quality of service. Your funeral home name will be pronounced properly, calls will flow naturally, and the caller will feel comfortable speaking with our team. Rates Monthly Billing Free Features Included $1.25 Overage Per Minute $.50 Patching Per Minute $1.15 Per Minute Pricing Made Simple Minutes Rate Minutes Rate 50 $ $ $ $ $ $ $ $ $ $ $ $ $ $

4 Client Services Agreement two and fax it back to or printed and signed copy to A Client Service Representative will contact you within 24 hours to schedule a full orientation of the FuneralCall service. 1. Client Information Business Name: Office Phone: Fax: Address: State: Website: Zip: Client Services: Back Line: 2. Receptionist Package FuneralCall (24/7 Live Receptionist) ) Service Available for U.S. Telephone Numbers Only Service Includes: FuneralCall Monthly Plans Live, Professional Receptionist 24/7/365 If you do not see the exact number of minutes, fill in the blank at the bottom. Online Service Information Monthly plan are made in 50 minute increments. Answer, Screen, Transfer All Calls, Anytime Pay-As-You-Go Plan Text or Messages, 24/7 Time & Date Stamp All Calls Toll Free Number FirstCall Alert Detailed Call Reporting and Call Summaries All Calls Recorded on Web-Based Control Center CallRecognition 100 Minutes 200 Minutes 300 Minutes 500 Minutes Mobile Apps 1000 Minutes OnCall Scheduling No Holiday or Maintenance Fee Custom Plan Minutes 3. OnCall Staff Information City: Type of Business: Referred By: How should we answer your line? (Example: Jones Funeral Home. How may I help you?) Do you have any set office hours? Yes No Details: Mon-Fri: Sat: Sun: Is there additional information that you feel we need to be aware of when handling your calls? (ex. Directions, Florists, Pricing) If you wish, please provide a brief About Us paragraph, which helps us to get to know your business. Do you prefer us to address ourselves if asked, as: Your Secretary Your Answering Service Other

5 4. Billing Information I will pay by: Credit Card ACH Bank Draft Service Start Date: Programming Fee: $99.00 Card Type: American Express Discover MasterCard Visa Credit Card Number: Expiration Date: Security Code: Credit Card Statement Billing Address Same as Above Other: City: State: Zip: Omni Enterprises, Inc D.B.A. FuneralCall is hereby authorized to charge the indicated credit card on a recurring basis for payment for services performed on my behalf. In the event of cancellation of service, I authorize FuneralCall to subsequently charge any credit card in my recurring authorization agreement for payment of all charges for any services performed on my behalf by FuneralCall. I agree that if I have any problems or questions regarding my Service that I will contact FuneralCall for assistance, and I agree that I will not dispute any charges from FuneralCall unless I have already attempted to rectify the situation directly with FuneralCall.I agree that any credits offered by FuneralCall will not be refunded to my credit card, but will be applied to my account with FuneralCall. I agree to inform FuneralCall of any change (including expiration date) in my credit card information, which may be required in writing. I guarantee and warrant that I am the legal cardholder for this credit card and that I am legally authorized to enter into this recurring billing agreement. I agree that termination of this recurring payment must be given in writing 30 days prior to service cutoff. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period. Thirty days notice in writing, is required for all cancellations or terminations of agreement. Bank Name: Branch: Bank Address: Routing Number: Account Number: I (we) hereby authorize FuneralCall, hereinafter called Company, to debit entries to my (our) account indicated below and the financial institution named below, hereinafter called Financial Institution, to debit the same to such account. This authority is to remain in full force and effect until Company has received written notification from me (or either of us) of its termination in such time and manner as to afford Company and Financial Institution a reasonable opportunity to act on it. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period. Client Signature: Print Name: Title: Date: PLEASE FAX COMPLETED AGREEMENT TO: OR SALES@FUNERALCALL.COM Require HIPPA Business Associate Agreement Any disputed charges must be reported to Accounts Receivable immediately. You understand that FuneralCall is a subsidiary of Omni Enterprises, Inc and funds can be collected as Omni Enterprises Inc. There will be a $25.00 fee for all returned checks. Client agrees that our contract may be enforced in a Court of Competent Jurisdiction within the Commonwealth of Carroll County, Georgia. Client further agrees that the laws of the Commonwealth of Georgia shall apply regarding the interpretation of this contract. Client agrees that any lawsuit or legal action based upon its use of Omni Enterprises, Inc service or this contract must be filed in the Court or Pleas of Carroll County, Georgia. Client agrees that any liability arising out of the services of Omni Enterprises, Inc, on behalf of Subscriber, is limited to actual damages, but shall not exceed $500.00, in any event. Following the initial 14 days, your usage will be reviewed and shared with you. We will finalize a service plan based on the usage during that time frame. In the future, if you would like to review your usage to ensure you remain in the proper plan, you may call us at anytime. Usage is affected by the formatting of the account and the way that it is used (ie: forwarding during the day as opposed to after hours or modifying the proposed script) There is a one time programming and training fee of $ This fee will be charged to your account following receipt of this application. Billing cycle ends on the 24th of each month. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period. If payment of bill is not received within 45 days from the date of invoice, service will be subject to account suspension. If payment of bill is not received within 90 days from the date of invoice, the remaining balance will be turned over to a collection agency. Signature: Print Name: Title: Upon receipt, we will contact you for further information and provide you with what is needed to begin service. Account setup within 48hrs. Page 2 of 2