BOLD. Program Human Capital Investment Conference & Gail l. warden leadership award dinner. National Center for Healthcare Leadership

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1 National Center for Healthcare Leadership 2014 Human Capital Investment Conference & Gail l. warden leadership award dinner BOLD November 20 21, 2014 InterContinental Chicago Program Welcome 1 Event and Award Selection Committees 2 About NCHL 3 Leadership Survey: BOLD Initiative Launched 4 BOLD Redesign Conference Agenda 5 BOLD Award Recipients 7 Leadership Award Dinner Agenda 8 Past Leadership Award Recipients 9 Conference Speaker Bios 10 Schlichting and Steele: Interviews 19 Sponsors 26 Collaborative Initiative to Improve Administrative Fellowships 28 LENS and Councils Advance Organizational Effectiveness 30 About Rush University & University of Michigan 32

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3 welcome Dear Friends and Colleagues, We are excited to welcome you to NCHL s 2014 Human Capital Investment Conference and Gail L. Warden Leadership Excellence Award Gala. The conference title BOLD REdesign promises to provide you with two days of inspired thinking as you and your organization begin to conquer this period of industry disruption by exploring opportunities to bring innovation to healthcare. At BOLD Redesign, you will learn how healthcare systems are preparing for the changes that are enveloping the field. Not only will you hear about the redesign of the healthcare sector from Tom Main, Partner, Oliver Wyman, but Dr. Roy Smythe, Chief Medical Officer of AVIA will discuss how consumers and providers are participating in the changing health landscape. And Rick Brush of HICCup and David Erickson from the Federal Reserve Bank of San Francisco will offer insights into the need to invest differently to create a culture of health. We think you will find the panel discussion to be instructive and provocative. Perhaps the BOLDest moments will come on Friday morning when some of the 19 organizations that constitute the inaugural class of organizations identified as BOLD Best Organizations for Leadership Development will share their work and successes. You will have a chance to learn from them, as well as a chance to appreciate and recognize the work they are doing to improve healthcare. You can see a list of the BOLD organizations on page 7 of this Bulletin. We congratulate their work and their boldness. Of course BOLD has been in the blood of many healthcare leaders who have been advocating for change for decades, including the co-recipients of this year s Gail L. Warden Leadership Excellence Award. Nancy M. Schlichting, CEO of Henry Ford Health System and Dr. Glenn D. Steele Jr., President & CEO of Geisinger Health System have both created cultures that are open to innovation, even as their work has flourished in very different settings. Ms. Schlichting has spent the past 11 years driving success at HFHS s urban healthcare setting in Detroit while Dr. Steele has led the charge at Geisinger s rural Pennsylvania communities for 14 years. With many years of BOLD leadership, they have left an indelible mark on healthcare. Thank you for joining us for our 2014 conference and for your continued support of NCHL. We hope you will leave the conference infused with BOLD ideas as you discover new ways to use leadership and organizational excellence to optimize the health of the public. We look forward to working with you in Sincerely, Peter W. Butler Chair, NCHL President & COO Rush University Medical Center Andrew N. Garman, PsyD Chief Executive Officer, NCHL Professor, Health Systems Management Rush University Christy Harris Lemak, PhD Chief Academic Officer, NCHL Program Chair, University of Alabama at Birmingham, Department of Health Services Administration EVENT hosted by 2014 human capital investment conference and Leadership Award 1

4 Committees human capital investment Conference event Committee gail l. Warden leadership excellence award Selection Committee Kathryn McDonagh, PhD, RN Co-chair Hospira Andrew Garman, PsyD Co-chair NCHL & Rush University William Anstee Sodexo Diane P. Appleyard Healthcare Institute Brian Augustian Deloitte Consulting Steven C. Arner Carilion Clinic Ann Scott Blouin, PhD, RN The Joint Commission Joseph Cabral Cleveland Clinic Thomas Giella Korn Ferry Christy Harris Lemak, PhD NCHL & University of Alabama at Birmingham Kathy Oswald Henry Ford Health System R. Timothy Rice Cone Health Praveen Thadani Humana Richard J. Umbdenstock American Hospital Association Jeffrey D. Selberg Co-chair Peter G. Peterson Foundation Christy Harris Lemak, PhD Co-chair NCHL & University of Alabama at Birmingham F. Kenneth Ackerman Jr. Integrated Healthcare Strategies Joel T. Allison Baylor Scott & White Health John W. Bluford III Truman Medical Centers Catherine Jacobson Froedtert Health Gary S. Kaplan, MD Virginia Mason Medical Center Mitchell H. Katz, MD Los Angeles County Health Department Wayne Lerner, DrPH The Austin Strategy Group Margaret E. O Kane National Committee for Quality Assurance Bruce Siegel, MD America s Essential Hospitals Irene M. Thompson UHC Kenneth Johnson, PhD Weber State University Gail L. Warden Henry Ford Health System The American Hospital Association Congratulates NCHL s 2014 Gail L. Warden Leadership Excellence Award Recipients Nancy M. Schlichting Glenn D. Steele Jr., M.D., Ph.D. We salute two visionary leaders for their unwavering commitment to excellence and innovation in patient care, community health and employee engagement. NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 2

5 about NCHL Mission Board of Trustees To be an industry-wide catalyst to ensure that high-quality, relevant, and accountable health management leadership is available to meet the needs of 21st century healthcare. Vision Improve the health of the public through leadership and organizational excellence. Peter W. Butler, Chairman Rush University Medical Center Joseph Cabral Cleveland Clinic Patrick E. Connolly Sodexo Healthcare Andrew N. Garman, PsyD National Center for Healthcare Leadership & Rush University Kyle Grazier, PhD University of Michigan Frederick Hessler Christy Harris Lemak, PhD National Center for Healthcare Leadership & University of Alabama at Birmingham Kathryn J. McDonagh, PhD, RN Hospira R. Timothy Rice Cone Health Robert G. Riney Henry Ford Health System Amir Dan Rubin Stanford Health Care Jeffrey D. Selberg Institute for Healthcare Improvement Bruce Siegel, MD America s Essential Hospitals Irene M. Thompson UHC Gail L. Warden Henry Ford Health System MANAGING EDITOR Joyce Anne Wainio National Center for Healthcare Leadership National Center for Healthcare Leadership 1700 West Van Buren Suite 126B Chicago, Illinois For more information about NCHL visit CONTRIBUTING EDITORS Cassia Carter National Center for Healthcare Leadership Renata Costa National Center for Healthcare Leadership Andrew N. Garman, PsyD National Center for Healthcare Leadership & Rush University Lisabeth Weiner Lisabeth Weiner Consultants, Inc. ART DIRECTOR Lisa Klein Pisa Design, Inc. Copyright 2014 National Center for Healthcare Leadership All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without written permission human capital investment conference and Leadership Award 3

6 National leadership survey With NCHL s 2014 National Healthcare Leadership Survey, BOLD Initiative is Launched Survey Background For close to 10 years, the National Center for Healthcare Leadership has been conducting industry-wide surveys of leadership development practices in healthcare settings. The goal of this work has been to track the sector s success in adopting leadership development practices that historically have been much more prevalent in other industries. A science of leadership development has begun to emerge, one that can inform important strategic NCHL s recognition program is designed to draw attention to these best practices, so that other organizations can learn from their examples. choices about leadership investments organizations make. As the field has changed, so too has NCHL s survey program. Over the past two years, we made our most substantial changes to the survey since this initiative began, with an eye toward continuously incorporating the evolving science of leadership development in pursuit of world-class practice. We began this effort by assembling a core team of academic scholars, each of whom was at the forefront of research in healthcare leadership development, talent management, and/or high-performance management systems. The core team helped evolve NCHL s survey to fully include both published and unpublished findings in redesigning every part of the survey. We then assembled a seasoned team of practitioners to vet the survey against real-world considerations and ensure all items were as clearly and unambiguously interpretable as possible. With the new survey finalized, we issued a call to the field for healthcare leaders to participate in building the evidence base to support its use. The Scorecard The NCHL National Leadership Development Scorecard provides feedback on 11 interdependent dimensions that are considered highly important to strong leadership development systems in healthcare settings. The theoretical maximum score, both overall and in each dimension, is 100. Weightings are applied to help balance expected differences in the unique contribution of specific dimensions to overall effectiveness. BOLD Awards Utilizing these overall leadership development scores from the survey, we are able to identify organizations that have made industry-leading investments in their future leadership. NCHL s recognition program is designed to draw attention to these best practices, so that other organizations can learn from their examples. We extend our congratulations to the top ten scoring award winners and the nine honorable mention organizations, as well as the leaders of all 114 organizations who participated in the survey process in support of continuously improving their own leadership development systems. To learn more about NCHL s Leadership Survey or BOLD recognition, contact Cassia Carter at NCHL also wishes to thank Hospira, whose generous support made the 2014 Leadership Survey a reality, as well as our academic and practitioner advisors who volunteered their time and expertise to the success of this program. Committed to excellence. Committed to the community. We congratulate our fellow BOLD award winners. Same-day appointments CARE NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 4

7 AGENDA HUMAN CAPITAL INVESTMENT CONFERENCE DAY 1 & 2 THURSDAY, NOVEMBER 20, :00 am registration OPENS Noon 1:00 pm BOARD-HOSTED LUNCH (invitation only) Valencia Room, Lobby HUMAN CAPITAL INVESTMENT CONFERENCE Day 1 seville Ballroom, Lobby 1:00 1:15 PM OPENING REMARKS Peter W. Butler, President & COO, Rush University Medical Center Andrew N. Garman, PsyD, CEO, National Center for Healthcare Leadership 1:15 2:00 PM REDESIGNING THE HEALTHCARE SECTOR Tom Main, Partner & US Market Leader, Health and Life Sciences, Oliver Wyman 2:00 2:45 PM CONSUMERS AND PROVIDERS IN THE CHANGING HEALTH LANDSCAPE W. Roy Smythe, MD, Chief Medical Officer, AVIA 2:45 3:05 PM DISCUSSION Moderator: Robert G. Riney, President & COO, Henry Ford Health System 3:05 3:20 PM BREAK 3:20 4:05 PM TOWARD A CULTURE OF HEALTH: BRIDGING HEALTHCARE AND PUBLIC HEALTH Rick Brush, Founder & CEO, Collective Health and Executive Director, HICCup David J. Erickson, PhD, Director, Center for Community Development Investments, Federal Reserve Bank of San Francisco 4:10 5:00 PM PANEL DISCUSSION: LEADERS RESPOND Moderator: Kathy McDonagh, PhD, RN, Executive Coach & former Vice President, Hospira Donald Lovasz, President & CEO, KentuckyOne Health Partners Bechara Choucair, MD, Commissioner, Chicago Department of Public Health George J. Isham, MD, Senior Advisor, HealthPartners Ninfa Saunders, DHA, President & CEO, Navicent Health Bruce Siegel, MD, President & CEO, America s Essential Hospitals 5:00 5:15 PM CLOSING REMARKS John W. Bluford III, President Emeritus, Truman Medical Centers & President, Bluford Leadership Institute, 2013 Gail L. Warden Leadership Excellence Award recipient FRIDAY, NOVEMBER 21, 2014 HUMAN CAPITAL INVESTMENT CONFERENCE Day 2 7:30 8:00 AM REGISTRATION OPEN BREAKFAST AVAILABLE Seville Ballroom, Lobby 8:00 8:10 AM WELCOME Seville Ballroom, Lobby Andrew N. Garman, PsyD, CEO, NCHL 8:15 11:00 AM BOLD PRESENTATIONS BOLD 2014 human capital investment conference and Leadership Award 5

8 AGENDA HUMAN CAPITAL INVESTMENT CONFERENCE DAY 2 FRIDAY, NOVEMBER 21, 2014 HUMAN CAPITAL INVESTMENT CONFERENCE Day 2 (continued) Seville Ballroom, Lobby Valencia Room, Lobby 8:15 9:00 AM Strategically Aligning Leadership Development University of Pennsylvania Health System Leading for Improvement Across Penn Medicine Moderator: Judy Schueler, Senior Advisor, Office of the CEO North shore lij health system Kathleen Gallo, PhD, RN, Senior Vice President & Chief Learning Officer David Battinelli, MD, Chief Medical Officer Ralph W. Muller, CEO Patricia Sullivan, PhD, Vice President, Quality and Patient Safety Beth Johnston, Executive Director, Clinical Practices Michele Volpe, Executive Director, Penn Presbyterian Medical Center Craig Loundas, PhD, Director, Leadership Practice and Organization Development 9:05 9:35 AM Developing Clinical Leadership Strength Sutter health Sue Gotelli, Director, Physician Leadership Development Rebecca Martinez, Project Lead, Physician Leadership Development Developing for Diversity & Inclusion duke regional hospital Kathleen Galbraith, President & CEO 9:35 9:50 AM BREAK 9:55 10:25 AM Developing Clinical Leadership Strength university of wisconsin Medical foundation Roger A. Formisano, PhD, Vice President, Leadership and Strategy Development William Schrum, Vice President, Human Resources Michelle Fellenz, Manager, Learning & Development managing for efficiency henry ford health system Insourcing of Executive Searches Kathy Oswald, Senior Vice President & CHRO 10:30 11:00 AM administrative fellowship best Practices: developing future leaders cleveland clinic Gina Cronin, Administrator, Heart & Vascular Institute kaiser permanente Melissa Yee, Executive Consultant managing for efficiency nchl inter-organizational coaching council Todd Prigge, Director, Training, OD & Talent Management, Stanford Health Care Joan Evans, Executive Vice President, Innovation & Transformation, Cone Health BOLD NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 6

9 AGENDA BOLD LUncheon FRIDAY, NOVEMBER 21, 2014 BOLD LUNCHeon King Arthur Court Room, 3rd Floor 11:15 11:30 AM OPENING REMARKS Joseph Cabral, CHRO, Cleveland Clinic 11:30 am 12:05 PM LUNCH 12:05 12:25 PM KEYNOTE ADDRESS Jennifer Radin, Deloitte, Principal, Health Care Provider Human Capital Practice 12:25 12:55 PM PRESENTATION OF THE BOLD TOP RANKED & HONORABLE MENTION ORGANIZATIONS 12:55 1:00 PM CLOSING REMARKS Andrew N. Garman, PsyD, CEO, NCHL We congratulate the winners of the inaugural 2014 BOLD AWARD BEST organizations FOR LEADERSHIP DEVELOPMENT NATIONAL CENTER for HEALTHCARE LEADERSHIP BEST Organizations for LEADERSHIP Development 2014 BOLD winners Banner Health Cleveland Clinic Cone Health Duke Regional Hospital Henry Ford Health System Mountain States Health Alliance North Shore-LIJ Health System Presbyterian Healthcare Services Sutter Health UT Southwestern Medical Center Honorable Mention Baylor Scott & White Health Cancer Treatment Centers of America Lee Memorial Health System Lincoln County Public Hospital District 3 Lucile Packard Children s Hospital at Stanford Sentara Healthcare Stanford Health Care University of Wisconsin Medical Foundation Yale-New Haven Hospital 2014 human capital investment conference and Leadership Award 7

10 AGENDA GAIL L. WARDEN LEADERSHIP EXCELLENCE AWARd THURSDAY, NOVEMBER 20, GAIL L. WARDEN LEADERSHIP EXCELLENCE AWARD 5:30 6:30 pm RECEPTION Empire Ballroom, 7th Floor 6:30 pm WELCOME Grand Ballroom, 7th Floor 6:45 pm opening REMARKS Peter W. Butler President & COO, Rush University Medical Center & Board Chair, NCHL Christy Harris Lemak, PhD Program Chair, Health Services Administration, University of Alabama at Birmingham & Chief Academic Officer, NCHL Fawn Lopez Publisher & Vice President, Modern Healthcare 7:00 pm reflection & DINNER R. Timothy Rice CEO, Cone Health 8:00 pm INTRODUCTION OF 2014 AWARD RECIPIENTS Jeffrey D. Selberg Executive Director, Peter G. Peterson Foundation 8:10 pm award RECIPIENTS REMARKS Nancy M. Schlichting CEO, Henry Ford Health System 8:40 pm CLOSING REMARKS Glenn D. Steele Jr., MD, PhD President & CEO, Geisinger Health System Andrew N. Garman, PsyD CEO, NCHL NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 8

11 past LEADERSHIP award recipients National Center for Healthcare Leadership Gail L. Warden Leadership Excellence Award NCHL named the award in honor of Gail L. Warden, founding chairman of the NCHL Board, President Emeritus of Henry Ford Health System, and one of healthcare s foremost leaders. This distinction is made in recognition of his remarkable accomplishments as an innovator in healthcare delivery, community wellness, and health policy, and as a mentor and inspiration to future generations. Gail has truly been a force for change in healthcare. This enduring tribute is in recognition of his legacy of leadership. Leadership Award Recipients 2013 John W. Bluford III President Emeritus, Truman Medical Centers 2012 Mitchell H. Katz, MD Director, Los Angeles County Department of Health Services and Margaret E. O Kane President, National Committee for Quality Assurance 2011 Michael J. Dowling President & CEO, North Shore-LIJ Health System 2010 Robert H. Brook, MD, ScD Distinguished Chair, RAND Health, Professor of Medicine & Health Services, UCLA, Director, UCLA/Robert Wood Johnson Clinical Scholars Program 2009 Denis A. Cortese, MD Former President & CEO, Mayo Clinic 2008 Patricia A. Gabow, MD Retired CEO, Denver Health 2007 Thomas M. Priselac, MPH President & CEO, Cedars-Sinai Health System 2006 Richard J. Davidson Retired President, American Hospital Association and Gary A. Mecklenburg Retired President & CEO, Northwestern Memorial HealthCare 2005 William H. Nelson Former President & CEO, Intermountain Healthcare Save the Date November 17& 18, Human Capital Investment Conference & Gail L. Warden Leadership Excellence Award 2014 human capital investment conference and Leadership Award 9

12 Conference SPEAKER BIOS David L. Battinelli, MD David Battinelli is the senior vice president & CMO of the North Shore-LIJ Health System, and dean for education and Betsy Cushing Whitney professor of medicine at Hofstra North Shore-LIJ School of Medicine. Dr. Battinelli is responsible for the overall professional management of clinical, education, research, and operational issues related to medical and clinical affairs. Previously, he served as the health system s CAO and senior vice president of academic affairs, in charge of all undergraduate and graduate educational programs, all continuing medical education, and academic affairs and institutional relationships. Dr. Battinelli came to North Shore-LIJ from Boston Medical Center (BMC) where he served as vice chairman for education, program director, internal medicine residency program, and professor of medicine at Boston University School of Medicine. He was also an active staff physician at BMC and the Boston Veterans Administration. Dr. Battinelli is a past president of the Association of Program Directors in Internal Medicine. He has worked closely with and served on numerous committees for a variety of national medical organizations including the Alliance for Academic Internal Medicine, American Board of Internal Medicine, American College of Physicians, and the Accreditation Committee on Graduate Medical Education, among others. Dr. Battinelli earned his MD from the University of Medicine and Dentistry, Newark and a BS degree from the University of Scranton. John W. Bluford III John Bluford is president emeritus of Truman Medical Centers (TMC). In 2011, Mr. Bluford served as chair of the American Hospital Association. He is also past chair of the National Association of Public Hospitals, the Missouri Hospital Association, and the Greater Kansas City Chamber of Commerce. Among his career accomplishments, Mr. Bluford is most proud of helping to change the culture of the organizations he has led in order to become more competitive, innovative, and customer-service oriented. Mr. Bluford began his career as a CDC trained epidemiologist and later ran Pilot City Health Center in Minneapolis. He began his hospital work in 1973 as the evening administrator at Cook County Hospital in Chicago. Prior to coming to TMC, he served for 21 years in various leadership capacities at Hennepin County Medical Center in Minneapolis, including the last six as its CEO and as founder and director of the Metropolitan Health Plan. He was the recipient of the Gail L. Warden Leadership Excellence Award in Rick Brush Rick Brush is CEO of HICCup, a nonprofit founded by angel investor Esther Dyson to encourage new models and markets for the production of health. HICCup is sponsor of the Way to Wellville, a five-community, five-year challenge to produce visible improvements in five measures of health and economic vitality. Mr. Brush is also founder and CEO of Collective Health, an innovator in health-impact investing. Before turning entrepreneur, Mr. Brush led corporate strategy in health and financial services, including nearly a decade at the health insurer Cigna, where he was chief strategy and marketing officer for the national employer segment and launched the company s Communities of Health venture. Mr. Brush has held executive roles at Ford Motor Credit Company, Bank One, KPMG, and a marketing consulting firm. Peter W. Butler Peter Butler is chair of the National Center for Healthcare Leadership and president and COO of Rush University Medical Center in Chicago. A nationally recognized healthcare executive with more than 25 years of experience, Mr. Butler is also chairman of the department of health systems management at Rush University. Before joining Rush, he served as president and CEO of The Methodist Hospital System in Houston and senior vice president and chief administrative officer at Henry Ford Health System in Detroit. Previously, he served on the boards of the Health Research and Educational Trust, the Michigan Hospital Association, and the Texas Hospital Association. In 2008, he was appointed to a three-year term as a member of the Medicare Payment Advisory Commission (MedPAC). Mr. Butler received a BA in psychology from Amherst College and a MHSA from the University of Michigan. Joseph Cabral Joe Cabral is the newly appointed CHRO for Cleveland Clinic. With more than 19 years of experience developing and executing strategies that enhance cultural and organizational change, he spent the past 10 years driving North Shore- LIJ Health System s business objectives, vision, and values forward in all aspects of talent management and human resources operations. Previously Mr. Cabral has held other key HR leadership roles at New York Presbyterian Hospital and Children s Hospital in Boston and has been cited by Time Magazine, Business Week, The Wall Street Journal, New York Times, Forbes and other industry publications for his expertise in best practices in human resources. He also served as a Baldrige examiner and as a trustee for one of the largest Taft-Hartley pension plans in the country. Mr. Cabral was appointed by the Governor of New York to serve on the Regional Economic Development Council. Additionally, in 2014 he received the CHRO of the year award from HRO Today. Mr. Cabral holds an MS in quality systems management. 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13 Conference SPEAKER BIOS Bechara Choucair, MD Bechara Choucair is commissioner of the Chicago Department of Public Health. Dr. Choucair earned a BS degree in chemistry and a medical diploma from American University of Beirut. He earned a master s degree in healthcare management from the University of Texas at Dallas. From , Dr. Choucair served as medical director of Crusader Community Health in Rockford, IL. From , he was executive director of Heartland International Health Center. He has served as vice chair of Community Medicine, Department of Family & Community Medicine, Feinberg School of Medicine, Northwestern University. Awards he has earned include the Loretta Lacey Maternal and Child Health Advocacy Award, Illinois Maternal and Child Health Coalition; Health Professions Training and Education Award, National Association of Community Health Centers; American Academy of Family Physicians Foundation, Pfizer Teacher Development Award; and Forrest Riordan Humanitarian Award. Gina M. Cronin Gina Cronin is the co-administrator of the Sydell and Arnold Miller Family Heart & Vascular Institute at Cleveland Clinic. Ms. Cronin is responsible for the institute s overall strategic, financial, and operational oversight. In addition, she serves as director for Cleveland Clinic s administrative fellowship program and senior director within clinical affairs. Ms. Cronin is an alumna of the Cleveland Clinic administrative fellowship program and received her MHA degree from the University of North Carolina at Chapel Hill and an undergraduate degree from the University of Michigan. Upon completion of her fellowship, Ms. Cronin assumed a position with the COO and assisted in the acquisition of regional hospitals to form the Cleveland Clinic Health System. She continued her career with Cleveland Clinic, serving in a number of positions with increasing responsibility. Ms. Cronin serves on the boards of Metro Catholic School in Cleveland and the Association of University Programs in Health Administration (AUPHA). David J. Erickson, PhD David Erickson is director of the Center for Community Development Investment at the Federal Reserve Bank of San Francisco and edits the Federal Reserve journal Community Development Investment Review. His research areas in the community development department of the Federal Reserve include community development finance, affordable housing, economic development, and institutional changes that benefit low-income communities. Dr. Erickson has a PhD in history from the University of California, Berkeley, with a focus on economic history and public policy. He also holds a master s degree in public policy from Berkeley and an undergraduate degree from Dartmouth College. Dr. Erickson has also been a leader in the collaboration between the Federal Reserve and the Robert Wood Johnson Foundation on bringing health together with community development. Joan Evans Joan Evans is executive vice president of innovation and transformation at Cone Health. Ms. Evans work at Cone Health involves cultural change, organizational development, leadership development, and succession planning. Ms. Evans joined Cone Health in 1981 as a physical therapist. She has since served in various roles including vice president of rehabilitation, vice president of health services, and chief learning officer. Ms. Evans earned her MBA degree from the University of North Carolina at Greensboro and a BS in physical therapy from the Medical College of Virginia at Virginia Commonwealth University. She is also a graduate of the NeuroLeadership Institute with a certification in neuroleadership. Ms. Evans is a member of the American Society of Training and Development, the American College of Healthcare Executives, and the American Society for Healthcare Human Resources Administration. She serves on the Elon University Board of Advisors and the boards of the Greensboro Science Center and the Health Share Credit Union. Michelle Fellenz Michelle Fellenz is a learning and development manager with University of Wisconsin Medical Foundation. In that role she works with physicians, administrators, managers, and staff in the areas of leadership development, change management, coaching, team building, and performance management. Ms. Fellenz began her career in healthcare at Gundersen Lutheran Health System in La Crosse, WI where she played a key role in the establishment and implementation of leadership development programs for both physicians and non-physicians. Since that time, she has worked with several organizations in designing, implementing, and evaluating learning and development initiatives that contribute to organizational growth and development. She has also served as corporate trainer with Thompson Consulting/Lee Hecht Harrison; director of outreach to business with the Franciscan Spirituality Center; and regional training manager for the Company Store/Hanover Direct. Ms. Fellenz has a BS in psychology from Viterbo University and an MA in industrial/organizational psychology from Minnesota State University Mankato. She is pursuing a doctorate degree in education and leadership at Saint Mary s University human capital investment conference and Leadership Award 11

14 conference SPEAKER BIOS Roger A. Formisano, PhD Roger Formisano is vice president of the University of Wisconsin (UW) Medical Foundation for Leadership and Strategic Development. Dr. Formisano s principal responsibility is to design and direct the physician leadership development program, which provides mid-career physicians preparation for leadership roles within UW Health. He is also a member of the Boards of Directors for Integrity Mutual Insurance Company and Wilshire Mutual Funds. Dr. Formisano earned his PhD in business from the University of North Carolina at Chapel Hill. He was a professor of business at the University of Maryland and the University of Wisconsin-Madison for a combined 30 years. Currently he is a visiting professor of business at HEC (Paris, France) and adjunct professor of medicine at the School of Medicine and Public Health at the University of Wisconsin. Dr. Formisano also spent 10 years in the healthcare private sector as a senior executive at United Wisconsin Services. He has written extensively in the insurance, risk management, and healthcare sectors. He is the author of A Managers Guide to Strategy published by McGraw-Hill in Kathleen Galbraith Katie Galbraith is president of Duke Regional Hospital and formerly served as the hospital s vice president. Ms. Galbraith has held various responsibilities at Duke Regional, from marketing and business development to hospital operations. Prior to joining Duke Regional Hospital, Ms. Galbraith was the public relations manager for Duke Children s Hospital and Health Center. She has also worked in media relations for the Jamestown-Yorktown Foundation in Williamsburg, Va; as a reporter and freelance writer for The Cape Cod Times, The Virginian-Pilot, and Navy Times; and as a studio guide for Universal Studios Florida. Ms. Galbraith received a bachelor s degree in journalism from Northwestern University and an MBA degree from Elon University. Ms. Galbraith is a member of the Society for Healthcare Strategy and Market Development and the American College of Healthcare Executives. Kathleen Gallo, PhD, RN Kathy Gallo is senior vice president and CLO for North Shore-LIJ Health System. Under her leadership, the Center for Learning and Innovation North Shore-LIJ s corporate university and the Patient Safety Institute were created. Within North Shore- LIJ, Dr. Gallo has served as system director for emergency medicine and vice president for emergency medical services. Dr. Gallo serves on the advisory boards for the Executive Program in Work-based Learning Leadership at the University of Pennsylvania and the IHI Open School for Health Professions. Dr. Gallo is an associate professor at the Hofstra North Shore- LIJ School of Medicine and an associate adjunct professor at the Frances Payne Bolton School of Nursing, Case Western Reserve University. Dr. Gallo is a board member of the American Nurses Foundation and was inducted as a fellow into the American Academy of Nursing in Dr. Gallo received her BS in nursing from Excelsior College, University of the State of New York, an MS in nursing from the State University of New York at Stony Brook, and a PhD in nursing and MBA from Adelphi University, Garden City, NY. Andrew N. Garman, PsyD Andy Garman is CEO of the National Center for Healthcare Leadership and is a practitioner/faculty member in the department of health systems management at Rush University. He is coauthor of three books, Exceptional Leadership; The Healthcare C-Suite: Leadership Development at the Top; and The Future of Healthcare: Global Trends Worth Watching (Health Administration Press). Dr. Garman is a three-time recipient of the American College of Healthcare Executives Health Management Research Award, and has received support from the Agency for Healthcare Research and Quality. His professional experience includes roles at the Federal Reserve Bank of Chicago, Illinois Institute of Technology, University of Chicago, and Illinois Department of Mental Health. Dr. Garman received a PsyD in clinical psychology from the College of William & Mary/Virginia Consortium, an MS in human resource development from the Illinois Institute of Technology, and a BS in psychology from Pennsylvania State University. Sue Gotelli Sue Gotelli is director of physician leadership development for Sutter Health. Ms. Gotelli is responsible for creating and executing the overall strategy for physician leadership development and talent management. She is part of the clinical integration department and Sutter Health University where she helps bring together the clinical perspective with general leadership development and talent management strategies for leaders throughout Sutter Health. Ms. Gotelli also leads a small team of consultants focused on improving the patient experience and oversees continuing education certification. Prior to coming to Sutter Health, Ms. Gotelli was at Kaiser Permanente working with physicians in continuing education, payroll, and benefits administration in medical office and hospital settings. She also led quality improvement teams looking at efficiency and communication skills. Ms. Gotelli earned a BS degree from Corban University and completed a post-graduate certificate program in technical and professional writing at San Francisco State University. NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 12

15 conference SPEAKER BIOS George J. Isham, MD George Isham is a senior advisor and senior fellow for HealthPartners, where he is responsible for working with the senior management team of HealthPartners on health and quality of care improvement. As senior fellow, he is responsible for facilitating progress at the intersection of population health research and public policy. Prior positions at HealthPartners include, medical director & chief health officer, and senior fellow of the Institute for Education and Research. Dr. Isham has been active nationally in organizations such as, the National Quality Forum convened Measurement Application Partnership; National Committee for Quality Assurances Clinical Program Committee; NCQA s Committee on Performance Measurement; Center for Medicare and Medicaid Services Technical Expert Panel; the Agency for Healthcare Research and Quality s National Steering; the Center for Disease Control and Prevention s Task Force on Community Preventive Services. In 2003, Dr. Isham was appointed as a lifetime national associate of the National Academies of Science in recognition of his contributions to the work of the Institute of Medicine and in 2014 was elected as a member of the Institute of Medicine. Dr. Isham co-authored Epidemic of Care with George Halvorson. He received his BA in zoology and MS in preventive medicine/administrative medicine from the University of Wisconsin Madison and his MD from the University of Illinois. Elizabeth B. Johnston Beth Johnston is the executive director of clinical practices at the University of Pennsylvania. Prior to this role, Ms. Johnston served in a variety of roles within the University of Pennsylvania Health System, including director of network development, associate vice president for physician recruitment and retention, and vice president for professional services at Pennsylvania Hospital. In the past, Ms. Johnston has served as director of operations support and chief of staff to the COO for HealthTrust, Inc., and positions related to clinical program development with the Dartmouth Medical Center and the Sisters of Mercy Health System. Ms. Johnston earned her BS degree in biology and a master s degree in health services administrations from the University of Michigan. Christy Harris Lemak, PhD Christy Lemak is the chief academic officer for the National Center for Healthcare Leadership and program chair of the University of Alabama at Birmingham s Department of Health Services Administration. Prior to that, Dr. Lemak was associate professor and director of the Griffith Leadership Center in Health Management and Policy at the University of Michigan. Dr. Lemak s teaching, research, and practice focus on how leadership and organizational structure can lead to high performance in healthcare. Dr. Lemak is currently on the board of the Association of University Programs in Health Administration and is a past chair of the Academy of Management Health Care Management Division. Dr. Lemak was previously the Michael O. and Barbara Bice Professor of Health Services Research, Management and Policy at the University of Florida and a director at the Sachs Group. Dr. Lemak holds a PhD in health services organization and policy from the University of Michigan, MHA and MBA from the University of Missouri-Columbia, and a BS in health planning and administration from the University of Illinois. Fawn Lopez Fawn Lopez is publisher and vice president of Modern Healthcare and Modern Physician. Ms. Lopez s previous work includes, associate publisher to Modern Healthcare, national advertising director of Crain s Chicago Business, and advertising director of the Kansas City Business Journal. Ms. Lopez received a bachelor s degree in business administration with an emphasis in marketing from the University of Missouri and participated in graduate studies at Webster University in Kansas City. Currently, Ms. Lopez serves as a board member of The Asian Health Care Leaders Association (AHCLA), The American Heart Association-Chicago, The Heartland Alliance, and the Dean s Advisory Board at DePaul University, School of Communication. Additionally, Ms. Lopez is a member of the Women Business Leaders of the US Healthcare Industry Foundation, Chicago United, Executives Club of Chicago, and the Economic Club of Chicago. She has served as board president of the Kansas City Consensus, executive committee board member of the Don Bosco Center, board member of the Central City School Fund, as a consultant for Junior Achievement, chaired the sponsorship committee for the American Cancer Association, and was a chair member of the luncheon committee of the Kansas City Chamber of Commerce. Craig Loundas, PhD As director of leadership development and talent management for University of Pennsylvania Health System, Craig Loundas is responsible for leader development, performance management, organizational effectiveness initiatives, and staff development in the patient experience. He has over 20 years of experience in organizational development in the healthcare and energy sectors and has spent the first 15 years of his career in academia in student affairs. He is a certified facilitator for Crucial Conversations and MBTI workshops and holds a PhD in adult and organizational development from Temple University. He also serves as an adjunct faculty member for Drexel and Widener Universities teaching organizational development and change management human capital investment conference and Leadership Award 13

16 Conference SPEAKER BIOS Donald Lovasz Don Lovasz is president & CEO of KentuckyOne Health Partners, a provider-based, physician-led clinically integrated network developed by KentuckyOne Health. Mr. Lovasz has over 30 years of executive administration experience in healthcare information technology and care management. He worked as a consultant to the organization before accepting the permanent position at KentuckyOne Health Partners. Among various leadership positions, he served as vice president and CIO of SSM Health Care in St. Louis, a Malcolm Baldrige national quality award-winning Catholic health system. Mr. Lovasz has a bachelor s degree from Olivet Nazarene University, a University of Chicago respiratory therapy diploma, and an MBA degree from the University of Illinois. Tom Main Tom Main is a partner and US market leader for Oliver Wyman s Health and Life Sciences practice group and managing director of the Oliver Wyman Health Innovation Center (OWHIC). He is a trusted advisor to boards and CEOs and is a recognized thought leader on industry restructuring, value migration, new business models, and positioning companies for outsized growth. He founded the Innovation Center in 2011 to accelerate the health market s shift from volume-tovalue. Mr. Main sees a different picture for our health and wellness system: one where it is the norm to prevent disease development, avoid acute events, and to help consumers live healthier lives. Mr. Main has collaborated with Adrian Slywotzky on three major thought pieces: The Quiet Healthcare Revolution published in The Atlantic, The Volume-to-Value Revolution, and most recently, The Patient-to-Consumer Revolution. Rebecca Martinez Rebecca Martinez is program lead for physician leadership development at Sutter Health. Ms. Martinez leads three programs at Sutter Health University, including Introduction to physician leadership (IPL), Physicians LeaderLab and executive development for physicians (EDP). She has also worked to create a talent development strategy for physician leaders at Sutter by conducting needs assessments, creating success profiles and training programs, and mapping career levels and curriculum to increase capability of Sutter s physician leaders. Prior to joining Sutter Health University, Rebecca worked with clinicians and administrators during Sutter s first inpatient implementation of the electronic health record. Ms. Martinez holds a BS in psychology from the University of California, Davis. Additional certifications include Voices Leadership Architect, Fundamentals for Professional Trainers and Designing Learning from the Association for Talent Development. Kathryn J. McDonagh, PhD, RN Kathy McDonagh has over 38 years of experience in healthcare leadership. Dr. McDonagh has been a CNO, COO, and CEO at organizations such as Saint Joseph s Health System of Atlanta, Saint Thomas Health Services in Nashville, Saint Clare s Health Services in New Jersey, and CHRISTUS Spohn Health System in Corpus Christi. She recently retired as vice president for executive relations at Hospira. Dr. McDonagh is a graduate of Providence Hospital School of Nursing, the University of Detroit, and the University of Michigan. She received a Doctor of Philosophy degree in health sciences from Touro University International. Dr. McDonagh s dissertation research was on healthcare governing boards and their impact on hospital performance. Dr. McDonagh currently serves on the boards of the Center for Healthcare Governance, Institute for Diversity in Health Management, National Patient Safety Foundation, and the National Center for Healthcare Leadership. Dr. McDonagh won Telly Awards, a National Cable Television Award, in 2000 as host and creator of the program Focus on Health. She has been recognized for her leadership through many awards including fellowship in the American Academy of Nursing and the YWCA Academy of Women of Achievement Award. Ralph W. Muller Ralph Muller serves as the CEO of University of Pennsylvania Health System. He works closely with Penn Medicine leadership to help implement its overarching strategic plan. He previously served as managing director of Penn s Health System from Stockamp & Associates, and as the CEO & President of the University of Chicago Hospitals and Health System. Prior roles include, visiting fellow at the Kings Fund in London; deputy dean of the Division of the Biological Sciences and the Pritzker School of Medicine at the University of Chicago; budget director at University of Chicago; and senior positions with the Commonwealth of Massachusetts. Mr. Muller was recently reappointed to the Medicare Payment Advisory Commission for a second three-year term. He served as chairman of the Association of American Medical Colleges (AAMC), chairman of the Council of Teaching Hospitals and Health Systems (COTH), and vice chairman of the University Health Systems Consortium (UHC). Mr. Muller serves as a member of the senior advisory board at MedDirect; as a trustee of the National Opinion Research Center; as a director of National Committee for Quality Assurance; and has been a director of Innovation Philadelphia since April He serves as a director at The Philadelphia Orchestra Association. Mr. Muller is also a fellow of the American Association for the Advancement of Science. He received his bachelor s degree in economics from Syracuse University and a master s degree in government from Harvard University. NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 14

17 Conference SPEAKER BIOS Kathy Oswald Kathy Oswald is senior vice president and CHRO for Henry Ford Health System. Ms. Oswald began her career as a secretary at the Chrysler Corporation s Jefferson Assembly Plant. During her 28 years with Chrysler, she grew to become Chrysler s top female executive before retiring in At the time of her retirement, Ms. Oswald was Chrysler s CAO. Following her career at Chrysler, Ms. Oswald joined Right Management as president, Great Lakes Region. Throughout her career, Ms. Oswald has received numerous awards and recognition for her professional achievements, including inclusion in Crain s 100 Most Influential Women (2007) and American Society of Employers Michigan Human Resources Executive of the Year (2011). Ms. Oswald currently serves on boards for Inforum Center for Leadership and the American Society of Employers. Ms. Oswald is also a member of the Leader s Board for Human Resource Executives, the board of directors for Imetris, a global e-solutions company, and Pure Eco Environmental Solutions. Ms. Oswald holds both BS and MS in personnel management from Central Michigan University. Todd Prigge Todd Prigge is the director of training and development at Stanford Medical Center responsible for system-wide leadership and organizational development. In his role, he oversees the development of leaders at Stanford Hospital and Clinics and Lucile Packard Children s Hospital. Mr. Prigge has over 25 years of experience with expertise in developing leaders, organizational development, talent management, implementing technology platforms to enable the human capital business imperatives, and change management. As an established strategic partner to the executive and functional leadership teams, Mr. Prigge guides executives and leaders in realizing their maximum potential of the workforce and desired outcomes of transformational change. Prior to Stanford Medical Center, Mr. Prigge held various leadership positions at Catholic Healthcare West, University of Maryland Medical Center, Pillsbury, and Northwest Airlines. Mr. Prigge earned his MEd in training and development at the University of Minnesota. Jennifer Radin Jen Radin is a principal in Deloitte s healthcare life sciences practice and has been practicing in the industry for over 15 years. As the national leader of both Deloitte s internal healthcare provider human capital practice as well as organizational strategies practice, Ms. Radin has led strategic organization transformation engagements. Using analytics as the foundation, and with a clear focus on ROI, Ms. Radin collaborates with clients to diagnose, design, and implement organization and people strategies, structures, and processes. Ms. Radin has authored a number of Points of View documents and white papers on the topics of organization design, decision rights, and strategic change and presented on these as well. She holds an MBA from Columbia Business School and an MPH from Columbia School of Public Health. R. Timothy Rice Tim Rice serves as CEO for Cone Health in Greensboro, NC. He previously served as COO from , when he was responsible for the network s five acute care hospitals. Prior roles also include executive vice president of Moses Cone Memorial Hospital and executive vice president of the health services division. Mr. Rice serves on the boards of the North Carolina Hospital Association, North Carolina Agricultural and Technical State University, Greensboro Partnership, Piedmont Triad Partnership, and the GTCC Foundation. Nationally, he serves on the boards of The Joint Commission, the National Center for Healthcare Leadership, the VHA Central Atlantic, and the Southern Atlantic Healthcare Alliance, and serves as a North Carolina State Delegate for Region 3 of the American Hospital Association. He is a fellow of the American College of Healthcare Executives. Mr. Rice received the Thomas Z. Osborne Distinguished Citizen Award for 2011 from the Greensboro Partnership and Distinguished Service Award for 2012 from the North Carolina Hospital Association. Mr. Rice received a degree in pharmacy from Washington State University and a graduate degree in health administration from Duke University. Robert G. Riney Bob Riney was appointed president and COO of Henry Ford Health System in In this role, Mr. Riney oversees all hospital and service operations for the six-hospital health system consisting of more than 60 clinical locations, 23,000 employees and annual revenues of $4 billion. Mr. Riney, a graduate of Wayne State University, joined HFHS in 1978 and has had the privilege throughout his career to work in almost every business unit in the system. Mr. Riney is a passionate contributor to the overall quality of the community as well as his profession, and he is often sought out for input on major community strategic issues. His current board and community roles include: board president, Dominican Healthcare Board; vice chair, National Center for Healthcare Leadership; board member, Nemours Foundation, Wayne State University School of Business Administration, Michigan Health & Hospital Association, Detroit Metro Convention and Visitors Bureau, ACCESS, Greater Detroit Area Health Council, and Parade Company human capital investment conference and Leadership Award 15

18 Conference SPEAKER BIOS Ninfa Saunders, DHA Ninfa Saunders is president & CEO of Navicent Health. Prior to her current position, she was the president and COO of Virtua Health, served on the Governor s Georgia Cancer Coalition, served as COO for the Dekalb Medical Center in Decatur, GA, and served as director of nursing resources for Emory University Hospital in Atlanta. She held various roles at St. Barnabas in Livingston, NJ, including assistant vice president of nursing, director of critical care, in-service instructor and assistant head nurse. She started her career as a staff nurse in the intensive care unit of Riley Memorial Hospital in Meridian, MS. Dr. Saunders completed her doctorate in healthcare administration at the Medical University of South Carolina. She earned a MBA from Emory University in Atlanta, a MS in nursing from the Rutgers University in Newark, and a BS in nursing from Concordia College in Manila, Philippines. She received her certification as a Black Belt in Six Sigma from the University of Michigan, College of Engineering. She also attended the Healthcare Executive Program at Wharton School of the University of Pennsylvania in Philadelphia, and the International Business Program at the London School of Business in London, England. Appointed as Dean s Professor at the Mayers School of Business, she is a distinguished faculty at Emory University and an associate professor at Rutgers University. She also served as a faculty of the NCHL and GE leadership program at GE s Jack Welch Learning. She is a fellow of the American College of Healthcare Executives, a board member of the American Heart Association, and board member of the American Hospital Association, Institute for Diversity. Awarded the 2012 Outstanding Citizenship and Good Neighbor Award by the American Red Cross, Dr. Saunders was also awarded the 2011 Woman of Distinction by the New Jersey Go Red for Women of the American Heart Association. William R. Schrum Bill Schrum is vice presdident and CHRO at University of Wisconsin Medical Foundation. During his career he has worked with hospitals, clinics, non-profit community health centers, and the world s largest for-profit international health system. Prior to entering healthcare, Mr. Schrum owned and published the Lafayette (Colorado) Times newspaper. As director of international human resources for Hospital Corporation of America (HCA), Mr. Schrum oversaw human resources for HCA facilities in Singapore, Sydney, Panama, Brazil, London, Rome, Cairo, and Riyadh. Mr. Schrum has a pedigree in economics from the University of Colorado; and did subsequent graduate work at the University of Denver and University of Minnesota. He is a fellow in the American College of Healthcare Executives and has been a senior professional in human resources since In addition to serving on numerous boards and community organizations, he is a life member of the Vietnam Veterans of America and Disabled American Veterans. Judy L. Schueler Judy Schueler was appointed vice president, organizational development and CHRO at the University of Pennsylvania Health System (UPHS) in June 2008 and is currently serving as senior advisor to the CEO. Prior to her appointment at UPHS, she served as vice president, workforce development and CLO at Vanguard Health System. Ms. Schueler also served as vice president and CLO at the University of Chicago Medical Center from 1990 through During her tenure, she and her team, launched the UCH Academy in 1990, one of the first corporate universities in healthcare in the United States. Ms Schueler has a BS from the University of Illinois at Urbana-Champaign and MOB from Benedictine University. Jeffrey D. Selberg Jeff Selberg leads healthcare efforts as the executive director of the Peter G. Peterson Foundation. His key responsibilities include shaping and overseeing a growing program of initiatives and grants aimed at fostering improvements in the U.S. healthcare system. Mr. Selberg previously served as the executive vice president and COO for the Institute for Healthcare Improvement (IHI), where he worked closely with the leadership team to develop strategic partnerships, innovate new models of care, and develop and spread new definitions of patient safety. Prior to IHI, he served as president and CEO of Exempla Healthcare in Colorado, and has served in several other executive leadership roles with healthcare institutions, including as president and CEO of Southwest Washington Medical Center, and executive vice president for Good Samaritan Hospital and Medical Center in Oregon. Mr. Selberg currently serves on the board of the National Center for Healthcare Leadership, and previously served on the boards of the Health Research and Educational Trust and the American Hospital Association. Throughout his career, Mr. Selberg has focused on improving patient safety and clinical outcomes in patient care through the combination of effective public policy, system principles, and the development of highly functioning teams. Mr. Selberg received his BS degree from Oregon State University and his master s degree in hospital administration from Washington University. NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 16

19 Conference SPEAKER BIOS Bruce Siegel, MD Bruce Siegel has an extensive background in healthcare management, policy, and public health. Before joining America s Essential Hospitals, Dr. Siegel served as director of the Center for Health Care Quality and professor of health policy at the George Washington University School of Public Health and Health Services. He also previously served as president and CEO of two association members: Tampa General Healthcare and the New York City Health and Hospitals Corporation. In addition, Dr. Siegel has served as commissioner of health for the State of New Jersey. Dr. Siegel has led groundbreaking work on quality and equity for the Robert Wood Johnson Foundation, as well as projects for the Commonwealth Fund, the California Endowment, and the Agency for Healthcare Research and Quality. He also was ranked one of the 50 Most Influential Physician Executives and one of the 100 Most Influential People in Healthcare in 2011 by Modern Healthcare. Currently, he chairs the National Advisory Council for Healthcare Research and Quality. Dr. Siegel earned an AB from Princeton University, MD degree from Cornell University Medical College, and a MPH degree from Johns Hopkins University School of Hygiene and Public Health. W. Roy Smythe, MD Roy Smythe is CMO at AVIA and CEO of HX360. Prior to joining AVIA, Dr. Smythe served as senior vice president of innovation and institute development for the Texas-based Scott & White Healthcare system. He also served as the chair of surgery for Scott & White and was a tenured professor at the Texas A&M College of Medicine, occupying the Glen and Rita K. Roney Endowed Chair. Prior to his time there, Dr. Smythe was a tenured faculty member at the University of Texas MD Anderson Cancer Center, a postgraduate trainee and postdoctoral research fellow, as well as a Charles A. Dana Foundation Scholar at the University of Pennsylvania School of Medicine and Wharton School of Business. He attended Baylor University as an undergraduate, and holds an MD from the Texas A&M University College of Medicine. Patricia Sullivan, PhD Pat Sullivan is vice president of quality and patient safety at the University of Pennsylvania Health System (UPHS). In her current role she is responsible for clinical effectiveness and quality improvement efforts across the health system. Partnering with the CMOs and CNOs at UPHS, Dr. Sullivan has worked to redesign the quality structure to support the decentralization of quality improvement efforts engaging the front line to achieve significant improvement in quality, safety, and patient satisfaction outcomes. Prior to joining UPHS, Dr. Sullivan served as a vice president of administration at Mount Sinai Medical Center in New York City, where she led an internal consulting group responsible for re-engineering clinical processes, business planning, and program development. She received her BS degree in nursing from Hunter College, an MPH from Columbia University, and was awarded a PhD in health policy and management from New York University. Dr. Sullivan s area of research focused on financial and market share outcomes of hospital restructuring in the 1990s. She is active with the American Heart Association, having served previously as the president of the board southeastern Pennsylvania. She is currently the chair of the Great Rivers affiliate governing board and a member of the National Research Committee. Michele M. Volpe Michele Volpe is the executive director of Penn Presbyterian Medical Center (PPMC). Under Ms. Volpe s leadership PPMC has attained Magnet status and has received numerous quality awards. Previous healthcare roles include serving as the COO for the University of Pennsylvania Hospital, as well as managing hospitals for the Graduate and North Philadelphia Health Systems. Ms. Volpe holds a master s degree in counseling psychology, as well as an MBA in healthcare administration. Ms. Volpe was a participant in the Wharton Johnson and Johnson Fellowship Program. She has a certificate from The Wharton School in academic medicine leadership. She is a fellow of the American College of Healthcare Executives and a board member for the VHA MidAtlantic region and the Public Health Management Corporation (PHMC). She holds a seat on the advisory board of the Women s Health Leadership Council and is a member of the regional policy board of the American Hospital Association. Melissa Yee Melissa Yee is an executive consultant to COO and CFO for Southern California Permanente Medical Group, Kaiser Permanente. In addition to managing key priorities for the COO and CFO, she is the program director for Kaiser Permanente s Southern California Postgraduate Fellowship in Healthcare Administration. In these roles, Ms. Yee works with executive leadership to formulate and drive strategic initiatives, provide consultation and address issues requiring regional leadership attention, develop reports/tools to assess medical center operational and strategic performance, and foster leadership development. Ms. Yee received her Master of Public Policy from the University of Chicago s Irving B. Harris Graduate School of Public Policy Studies with a certificate in health administration and policy. She was a health leadership program fellow for CORO, Southern California and obtained her BA degree in biological sciences from the University of California, Santa Barbara human capital investment conference and Leadership Award 17

20 Baylor Scott & White Health congratulates We believe strong relationships build healthy communities. We proudly honor Glenn D. Steele Jr., MD, PhD President & CEO, Geisinger Health System Nancy M. Schlichting CEO Henry Ford Health System Glenn D. Steele Jr., MD, PhD President & CEO Geisinger Health System on receiving the Gail L. Warden Leadership Award. Healthcare you can believe in BaylorScottandWhite.com BSWH_7_2014 TM Congratulations UHC and its members honor: Nancy M. Schlichting and Glenn D. Steele, Jr, MD, PhD Recipients of NCHL s 2014 Gail L. Warden Leadership Excellence Award Thank you for your commitment to quality and leadership. NATIONAL CENTER FOR HEALTHCARE LEADERSHIP 18

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