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1 De informatie in dit document bevat mediaan/abs vertrouwelijke informatie. Deze informatie is alleen bedoeld voor medewerkers van mediaan/abs. Dit document en/of de informatie hierin mag niet worden gekopieerd en of op andere wijze verspreid zonder voorafgaande toestemming van mediaan/abs. Tenzij in dit document anders is opgenomen zijn en blijven alle rechten, zoals maar niet beperkt tot het auteurs-intellectuele eigendom-of merkenrecht, op de inhoud berusten bij mediaan/abs.

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4 Deel 0: JWU Introductie

5 Jos Wulms 57 jaar Opleiding civiele techniek Getrouwd, 2 zoons (20, 16) Al 27 jaar werkzaam voor Mediaan Partner Lid van het internationaal MT De laatste 10 jaar eindverantwoordelijk voor de business line I&A Inclusief P&D voor FPA en Metrieken

6 Deel 1: JWU Mediaan

7 Future Mediaan/abs.. (Benelux + DACH) Independent consultancy agency Founded in 1969 Focus: Quality, Customer Intimacy B A Locatedin Heerlen (NL), Düsseldorf (DE), Brussels (BE) 80 Full Time Equivalents H ISO 9001:2000 gecertified D&B AAA financial rating Best ICT Employer Erasmus InnovationAward e plaats D M A CH

8 Hoe zien andere partijen Mediaan? Certiked: ISO 9001:2008 gecertified CRF Institute: Best ICT Employer Dunn&Bradstreet: Rating AAA NESMA: 12 x CFPA Berenschot: Top 10% ISBSG: Best in Class Oracle Gold Partner Microsoft Gold Partner Northern Scope: 7 x CSM (Certified Scope Managers) tmforum: Etom certified consultants Customer Satisfaction 8,3

9 Deel 2: JWU Mindset FPA

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11 Dagtocht Historische afstandsmaat Afgeleid van dagmars Romeinse leger Leger kampen op loopafstand van 1 dag (40 km) In de Middeleeuwen waren kloosters met een dagtocht te belopen (circa 23 km)

12 Metafoor De afstand in kilometers is te vergelijken met de omvang van software in functiepunten. Functiepunt Meter Omvang Afstand Project Reis Programmeeromgeving Voertuig Productiviteit (uren/fp) Snelheid (km/uur Arbeidstijd Reistijd Mist verlengtde reistijd, niet de afstand!

13 Waarom is FPA noodzakelijk Ontbreken van transparantie Doenwe de juistedingen? Is de kwaliteit voldoende? Waaromkostditproject of RFC zo veel? We hebben een eenheid nodig om de functionaliteit van een applicatie te meten Zijnwe tevredenover onze leverancier? Zijnwe tevredenover de interne IT afdeling? Ontbrekenvan transparantie Functiepunten (ISO 20926) Welkekostenmogenwe verwachten voor toekomstig onderhoud? Zijnde kostenen de doorlooptijd gerechtvaardigd? Zijn de onderhoudskosten gerechtvaardigd?

14 65% van de projecten Doel niet bereikt

15 Source: Bundschuh/Dekkers: The IT Measurement Compendium *used with permission 1986: Mediaan start met FPA FPA historie

16 Het meten van de functionele omvang (ISO/IEC 14143) Functionele omvang Omvang van software afgeleid van de functionele eisen van gebruikers Functional Size Measurement(FSM) Het proces van het meten van functionele omvang Voorbeelden ISO/IEC 20269:2003 IFPUG 4.1 ISO/IEC 20968:2002 Mark II FPA ISO/IEC 19761:2003 COSMIC FFP ISO/IEC 24570: NESMA (versie 2.2) Omvang kan (op een effectieve manier) vergeleken worden bijv. benchmark ISBSG Ondersteund verbeter proces initiatieven Bijv. CMMI (Capability Maturity Model)

17 Functie Punt Analyse(FPA) Er zijn 3 typenfunctiepunt tellingen: 1. Indicatieve functiepunt telling (minst nauwkeurig, marge 30-50%) 2. Globale functiepunt telling (minder nauwkeurig, marge 15-25%) 3. Gedetailleerde functiepunt telling (zeer nauwkeurig, marge 0-12%)

18 Functie Punt Analyse in projecten Early estimation, Business Case Make, buy, stop decisions Prioritisation Estimating cost and duration Business case Project control Appl. mgt cost SLA, Evaluation Benchmarking Improved planning, risk reduction en proces optimisation by using FPA Feasibility Supplier selection Specify Design Build Test Implement & Close Increasing accuracy indicative estimated detail detail detail detail Perform FPA Price per fp Certified Verification counts Update fp for changes

19 FPA project size vs product size

20 FPA in application life cycle U P D A M Planning & Development Acceptance Function Points (FP) Test Function Points O Maintenance Use & Operation Enhancement Function Points Function Points & Run time Function Points Mediaan s run time function points

21 FPA in combinatie met Scope management Functional Size Functional (User) Requirements What Non-functional (User) Requirements How to perform Project Requirements Other Requirements How to build NorthernSCOPE explained Requirements and estimation

22 FPA Basis for Formal Estimation ND 21 Situation Analysis, 21 questions about Project, Process, Product and People Size Influencing factors Productivity Team size Developm. platform Time Non-functional req. Experience Cost

23 Northern SCOPE Formal Estimation Situation Multiplier (ND 21) 0.5 <-> 2.5 Reuse Multiplier 0.7 <-> 1.5 Functional Size FP Delivery Rate h/fp Estimating Process Effort Estimate h

24 northernscope ND21 Situation Analysis Analysis ND 21 Risico analyse

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27 Mediaan Service Portfolio Business IT Solution Integration Business-Strategy Change-& Implementation-Management IT-Strategy strategy IT-Management Outsourcing Migration & Conversion operational Innovation & Portfolio Management FPA & Metrics Software Engineering Services Innovation & Portfolio Management Operation & Support Operation & Support Demand Management Service Delivery

28 Application Management & Support Prices per function point for service lines/support categories: Support category Function points total AM & support Standard Above standard 8078 Business crititcal 6347 Extreme business critical Standard support 4282 Limited support Service levels based on function points: o Incident reduction (#incidents per 1000 fp) o Problem reduction (#problems per 1000 fp)

29 Application Management & Support Pricing model

30 Application Management & Support Pricing model

31 Software Engineering Services Small teams (3 6 fte) Small project size ( fp) Transparency (FPA Nesma, IFPUG, Fisma ) Best practices Duurzaam ontwikkelen

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33 Publicatie Informatie April 2012

34 Publicatie Informatie April 2012

35 Metrics Project close rapportage Time-to-market - Duration versus Size Duration (Months) 100 Trendlijn telecom Size (FP) 1.000

36 Metrics Project close rapportage Process Quality - Defects versus Size Defects Size (FP) 1.000

37 Film FPA

38 Deel 3: JWU Film FPA

39 Voorbeelden uit de Informatisering & Automatisering praktijk

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42 Show case Client export Client export Cooperation between Government, business and Mediaan The Netherlands are the second export country in the world as regards agriculture products (100 GE/year) The program aims to provide the administrative and logistical processes in international agricultural trade to improve traffic An agreement between Governments where one Government declares that products are free of salmonella infection, brown rot, Certificate Each country has its own rules!!!!

43 Show case Client export Client export 1 Core system Start 2 sector of total 20 sectors each 200 fp Seed Potatoes, Dairy Core system Sector Seed Potatoes Sector Dairy Seed Potatoes 324 fp Dairy 305 fp

44 Show case Client export Client export 1 Core system Start 2 sector of total 20 sectors each 200 fp Seed Potatoes, Dairy Core system Sector Seed Potatoes Sector Dairy Seed Potatoes 324 fp Dairy 305 fp

45 Show case Client export Client export 1 Core system Start 2 sector of total 20 sectors each 200 fp Seed Potatoes, Dairy Reusable Components Generic layer Core system Sector Seed Potatoes Sector Dairy Sector Sowing seeds Seed Potatoes 324 fp Dairy 305 fp Frame 426 fp

46 Show case Client export Client export 1 Core system Start 2 sector of total 20 sectors each 200 fp Seed Potatoes, Dairy Reusable Components Generic layer Core system Sector Seed Potatoes Sector Dairy Sector Sowing seeds Seed Potatoes 324 fp 103 fp Dairy 305 fp 157 fp Frame 426 fp Sowing seeds 87 fp

47 Show case Client export Client export 1 Core system Start 2 sector of total 20 sectors each 200 fp Seed Potatoes, Dairy Reusable Components Generic layer Core system Sector Seed Potatoes Sector Dairy Sector Sowing seeds Seed Potatoes 324 fp 103 fp Dairy 305 fp 157 fp Frame 426 fp Sowing seeds 87 fp Feed 96 fp

48 Client Export - figures 1 Core system 18 sectors Seed potatoes, Dairy, Sowing seeds, Meat, Plants, Vegetables, Feed, After 2 sectors tailermade Core system 10% growth OnderhoudsFunctiepunten Plan Feit Projectfunctiepunten Productfunctiepunten Client Client export export Besparing Sectortoepassingen Sectortoepassingen SectorSchil Kernsysteem SectorSchil Kernsysteem Kernsysteem Saving sectors 72% Total saving 50% Aantal geimplementeerde sectoren 26 fp/fdprojects in 5,5 year all in time Mutation degree 29% Implementationin Kenya, China and Chile

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65 Voorbeelden uit de Architectuur & Management praktijk

66 Case 1 Outsourcing, Zero measurement results Within6 weeks/ 65 workdays 7 projects with a total of 850 enhanced function points 34 applications with a total of function points were counted using Mediaan s special Nesma based FP estimation technique The teamconsistedof2 fpa beginners from the telecom company and 1 fpa expert from Mediaan. 460 fpper workingday! Resultsusedtodefinepriceper fpforsd & AM Compared to an FTE contract, client saved millions!

67 Case 2 Outsourcing, Zero measurement results Within7 weeks/ 90 workdays 10 projects with a total of 2265 enhanced function points 6 applications with a total of function points were counted. The teamwerebuiltupof4 fpa beginners from the telecom companyand2 fpaexpertsfrommediaan. The teamwas assignedfor50% oftheirtime tothistask 240 fpper workday

68 Case 2 Outsourcing, Zero measurement results Cost per fp example Price / efp efp System A System B Project A 24, ,91 n/a Project B 445,5 4696,05 n/a Project C 50, , ,33 Project D 227, , ,76 Project E 119, ,76 n/a Average price per efp 4427, ,55

69 Case 2 Outsourcing, Zero measurement results FPA estimation works System A real price FPA price Difference Project A ,80 % Project B ,06 % Project C ,32 % Project D ,51 % Project E ,69 % Using FPA basedestimationcostsof project proposal were halved(500k euro savings)

70 Case 3 Outsourcing, Zero measurement results Within6 mounths97 workdays Average application counts (big5000 fp, average2000 fp, small500 fp) 30 applications with a total of function points were counted. The teamwerebuiltupof2 fpaexpertsfrommediaan. The teamwas assignedfor50% oftheirtime tothistask 390 fpper workday Results were used to choose a new application landscape

71 Case 4 Alignment Business and IT Strategy Theme for IT Strategy Justified Reduction of Complexity & Costs Complexity & Cost reduction by decreasing number of applications interfaces redundant functionality redundant data vendors (suppliers, system integrators) technology platforms Future architecture will be based on target costing costing models for current and future situation including migration strategy

72 Mostly, The pain is in the Architecture

73 Business System Areas Customer Customer Credit Status Contract Order Configuration Delivery WS Customer WS Contract WS Order Campaign Offer, Promotion Customer Value Contact Customer Lifecycle Selling X X Order Handling X X X X X X Credit Authorization X Sales Marketing Fulfillment X X Service Configuration and Activation X Resource Provisioning X Product, Market, Customer Performance / Assessment / / / / / / / / / Analytical / / /& / / / / / / / Campaign Preparation Colaborat. X X CRM Campaign Execution X X X Customer Interface Mgt X X Customer Retention and Loyalty X X Problem Handling X Service Problem Mgt Operational CRM X Customer QoS/SLA mgt X Customer SLA Mgt X Resource Problem Mgt X Resource Restauration X Event Collection X Mediation X (Realtime) Rating X Prepaid Charging X Retail Billing Bill / Statement Calculation X Bill / Statement Formatting X Bill / Statement Distribution X Adjustments X PrePaid Recharging X Collections Payments X X& A/R Payment Processing Collections X X X A/P Payment Processing X X Event Collection X Mediation X (Realtime) Rating X Bill / Statement Calculation X Bill / Statement Formatting X Wholesale Billing Bill / Statement Distribution X Commission Calculation X Incoming Bill Processing X Event Data distribution X Settlements X Sales Management Sales X& Channel Channel Management Mgt X Service Inventory Mgt X Resource Inventory Mgt Inventory X Mgt Service PreProvisioning X Service Rating Mgt Product X & Xprice Mgt Supplier/Partner Interface Mgt X S/P Bying X X S/P Purchase Order Mgt Supplier X / Partner S/P Problem Reporting & Mgt Relationship X Mgt S/P Performance Mgt X Campaign Response Lead, Prospect Trouble Ticket QoS/SLA performance Adjustment Retail Bill (Billable) Event Retail Account WS Account Payment WS Billable Event WS Bill Sales Channel Inventory Product & Price WS Product & Price Supplier/Partner S/P Contract S/P Purchase Order S/P Trouble Ticket S/P Bill S/P Contact

74 Current Systems (2002) Sales Schufa, CEG, FPP MD (P) UDM Drive OrderAss. BSCS SAP FEAT iman CASS-NO Web Aktiv Web Order Operational CRM Retail Billing Wholesale Sales Billing SAP ECC EGM UDM BSCS Fax Server EHB VPN-FE Quick Image master UPS/ EMS ACD,CTI Dialer, IVR DEAS Infranet Lucent IN KUBIS BSCS IAF SBS-T Info-DB Printshop Debis Dr. PSN EDI Man Infranet RPB SAP ICB Paym.& Collect. AmexVisa Blacklist CC Carus SAP-PC TAS Aktiv+ Fuzzy KUBIS FEAT UAV MD (B) CASS-NO Best Billing MD (B) CASS-NO Lucent IN Sales & Channel Mgt SAP PISA VISS Analytical & Collaborative CRM CMC MICEP Inventory Mgt Inventar Server SSBD Lucent IN PSN TAS Product & Price Mgt KUBIS WinCash CASS-NO Infranet TAS RAVE SAP S/P RM I-Mode BSS Enterprise Mgt Incas Mail WWS IXOS CASS-NO APM PosMan EHB RAVE Select. Platf. BICEP Camp. Mgt. ISP Report. CCGS SAP CASS-NO BSCS Lucent IN BSCS ICB RPB LBS CP Wholesale Helpsite SMS Wholesale SAP WinCash SAP BSCS TAS System this BSA System other BSA System outsourced i Last update:

75 Vendor portfolio (2002 Q2) Sales Tera Com Operational CRM Retail Billing Wholesale Billing Bertels mann Debis Softlab Amdocs Schlum Berger S Debis Drescher Portal Logica T Systems Payments & Collection Impress SHS Tera Com Lucent Blue Sign Voßiek & P Cedros Tech spring T Systems T Systems ATOS EDS SAP Sales & Channel Mgt Analytical & Collaborative CRM Inventory Mgt Product & Price Mgt S/P RM Enterprise Mgt NTS SHS CCI IXOS Tech Spring Secunet SAP i Last update: KH

76 Technology portfolio (2002 Q2) Sales Notes HTML Java Operational CRM Retail Billing Wholesale Billing MS-SQL Server Oracle SQL Server 7 HTML Solaris Windows FoxPro Compaq Alpha HP Windows Visual Basic Payments & Collection MS-SQL Server Visual Basic LDAP Java SUN Oracle SUN HP-UX Informix HP-UX Oracle Impress Windows Domino Visual Basic Compaq Informix Lucent Open VMS Oracle HP Sales & Channel Mgt Visual Basic Analytical & Collaborative CRM Inventory Mgt Windows HP-UX Product & Price Mgt S/P RM Enterprise Mgt SQL Server Solaris Oracle HP-UX Oracle Solaris SQL Server HP HP-UX Web ToGo HP Informix SUN Informix SUN Oracle Windows i Last update:

77 IT Roadmap Retail Billing

78 Retail Billing (summer 2002) Roaming Partner TAS SLS OCRM KUBIS UDM OCRM OCRM KUBIS FE SLS FEAT OCRM ECC WLSEJB GSM GPRS SMS WBIL EDS-RPB elink EDIMAN Lucent IN PSN UUNET (EOL) MD (B) WBIL CASS-NO SBS-T IAF BSCS Best Billing Printshop Debis Dr. PC SAP-PC InfoDB I-Mode Infranet External Core Other BSA In BSA i Last update:

79 Issues / challenges, Strategy Prepaid Postpaid convergence Realtime rating Informix Phase out 2 scenarios: BSCS as core application New billing platform (KPN M group) Reduction of platforms BSCS as core billing platform! For subscriber based billing (retail and wholesale) Retail: Postpaid customers Wholesale: Service Providers, Content Partners

80 Retail Billing (migration 2002) Roaming Partner TAS SLS OCRM KUBIS UDM OCRM OCRM KUBIS FE SLS FEAT OCRM ECC WLSEJB GSM GPRS SMS WBIL EDS-RPB elink EDIMAN Lucent IN PSN UUNET (EOL) MD (B) WBIL CASS-NO SBS-T IAF BSCS Best Billing Printshop Debis Dr. PC SAP-PC InfoDB I-Mode Infranet External Core Other BSA In BSA i Last update:

81 Retail Billing (migration 2003) Roaming Partner OCRM KUBIS UDM OCRM OCRM KUBIS FE SLS FEAT OCRM ECC WLSEJB GSM GPRS SMS WBIL EDS-RPB elink MD (B) WBIL CASS-NO FEC! EDIMAN Lucent IN BSCS Printshop Debis Dr. InfoDB UUNET (EOL) SBS-T IAF Best Billing PC SAP-PC I-Mode Infranet External Core Other BSA In BSA i Last update:

82 Retail Billing (migration 2004) Roaming Partner OCRM KUBIS UDM OCRM OCRM KUBIS FE SLS FEAT OCRM ECC WLSEJB GSM GPRS SMS WBIL EDS-RPB elink MD (B) WBIL CASS-NO FEC! Lucent IN BSCS Printshop Debis Dr. InfoDB UUNET (EOL) Best Billing PC SAP-PC I-Mode Infranet External Core Other BSA In BSA i Last update:

83 Retail Billing (summer 2005) Roaming Partner OCRM KUBIS OCRM Customer Care FE OCRM SelfCare FE WLSEJB GSM GPRS SMS WBIL EDS-RPB elink MD (B) Lucent IN BSCS Printshop Debis Dr. InfoDB UUNET (EOL) Best Billing PC SAP-PC I-Mode Infranet External Core Other BSA In BSA i Last update:

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