INBOUND 13,1300 & 1800 VOICE SERVICES

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1 1 Why use a 13,1300 or 1800 Number? Create a professional national image and feel to your business Broaden your customer reach by providing a national number Increase & track your sales marketing responses by providing a central call number Direct calls to sales/support Departments independent of location 13,1300 & 1800 numbers can be answered at any fixed line or mobile number within Australia so you don t miss out on new opportunities Differentiate yourself from your competitors 13,1300 & 1800 numbers are portable so if you move the number can just be redirected to the new location 1800 Numbers 1300 Numbers 13 Numbers - 10 digit number that s easy to remember - Free call for your customers from any fixed line across Australia - 10 digit number that s easy to remember - Special service local call rate - 6 digit number that s easy to remember - Special service local call rate PRICE SCHEDULE Service Monthly Fee Free Local Call Time Local National Mobile 1300 $ Min $0.06/Min 1800 $29.90 N/A $0.06/Min 13 $ Min $0.06/Min SETUP FEE 1300 & 1800 Numbers 13 Numbers $29.95 Setup fee for new service $ Setup fee for new service Free set up for ported service Who is Dodo Australia? Established in 2001, Dodo has grown to become one of Australia s largest telecommunications companies. Dodo is 100% Australian owned and operated. Our can do approach is winning us friends all over Australia. As one of Australia s most recognised brands, we are also committed to being one of its most trusted service providers. If you are not one of our valued clients yet, please talk to one of our friendly sales consultants and discover why over 300,000 Australians have chosen Dodo as their service provider of choice. To take advantage of these huge savings call your Dodo account manager today

2 2 CONTACT INFORMATON Company: Contact Name: ABN/ACN: Position: Existing Address: Address: Suburb: State: Postcode: Phone: Fax: Mobile: 1. SERVICE TYPE (Minimum 12 month contract applies) MAIN USE OF SERVICE Voice Service Fax Service Data 2. TRANSFERRING EXISTING SERVICES FROM ANOTHER PROVIDER Yes No Skip to Question 3 (New Service) Current Provider Name Account Number Existing Service Number(s) Single Answer Point: Number 3. NEW SERVICE Accept any number provided Single Answer Point: Number Yes Additional call charges apply if terminating to mobile ref below ANSWER POINTS: Calls to an Inbound Service Number can originate from any telephone service in Australia. Dodo will route the Inbound Service Number to the customer s pre-determined telephone number (Answer Point), which may be a standard telephone service or mobile. A simple service would have single answer point while complex service would have multiple answer points.if terminating on a mobile number the following additional rates will apply to those calls: Flag fall per call: $0.10 plus per min (charged per sec): 0.39c

3 3 4. BASIC FEATURES RENTAL Day & Time Routing TIME OF DAY & DAY OF WEEK ROUTING: Time & Day routing (excluding origin based routing) allows customers to direct calls to Answer Points based on designated times of the day, days of the week or specific dates including weekends and public holidays. Note: If terminating on a mobile number the following rates will apply to those calls: Flagfall per call: $0.10c Per min (charged per sec): $0.39c FREE (additional call charges payable) During Business Hours am to pm After Hours am to pm Call Splaying Call Splaying allows call distribution across up to ten nominated Answer Points in accordance with pre-determined parameters. This enables load sharing of traffic across various answer points. Call Splaying automatically distributes all incoming calls to set answer points. FREE Answer Point 2 Answer Point 3 Answer Point 4 Answer Point 5 Answer Point 6 Answer Point 7 Answer Point 8 Answer Point 9 Answer Point 10 Extension Extension call allocation allows callers to dial an extension number within a specified extension range. The call is directed to the nominated Answer Point based on the extension entered FREE

4 4 Ext 1 Ext 2 Ext 3 Ext 4 Ext 5 Ext 6 Ext 7 Ext 8 Ext 9 Ext 10 Security Access Code The Security Access Code feature prevents unauthorised use of the Inbound service. If the user fails to enter the correct code on 3 occasions, the call will be redirected to an alternative Answer Point. FREE Access Code: Alternative Answer Point: Call Diversion Call diversion allows customer to nominate an alternative Answer Point if the primary Answer Point is busy, not answered or if there is a route select failure. Call diversion allows you to specify a national or international fixed line telephone number or announcement to which your incoming calls are to be redirected. > 3 levels $66.00 Setup (per answer point) Answer Point Alternative Answer Point 2 Alternative Answer Point 3 Alternative Answer Point 4 1st Answer Point Attach Seperately if more than 4 levels. Free Free Free $29/month

5 5 Department Number A Department Number allows customer to allocate call costs to specific departments for a single Answer Point (where the Department Number is verifiable). Setup $66.00 plus $29/Month 5. ENHANCED FEATURES RENTAL Origin Based Routing (OBR) Origin based routing allows customer to specify the call collection areas from which the Inbound service can be accessed. It also restricts access to the Inbound service by diverting calls from a specified call collection area to a pre-recorded message. Setup $99 (per answer point) Simple (Area & Mobile) Exchange (Per Service) Postcode Free $199/Month $199/Month 6. VALUE ADDED SERVICES Customer Voice Response (per Service) This feature provides a 6-level CVR menu system. All announcements within the CVR can be customised. Setup Per Service $599 Per CVR Service $419/Month Note: $149 charge for any service ported away from Dodo to another Service Provider $329 charge for Quarantine Release (In additiona to Std installation charges)

6 6 PAYMENT DETAILS DIRECT DEBIT Details of account to be debited: Account Name: Bank Name: BSB Number: Branch Name: Account Number: I / We authorise and request Dodo Australia Pty Ltd (User ID no ) ( Debit User ), until further notice in writing, to arrange for my/our account (as described in the Application) to be debited as specified below, provided that if no amount is specified, the account may be debited with any amounts which the Debit User may properly debit or charge me/us through the Bulk Electronic Clearance System ( BECS ): Signature: Date: CREDIT CARD The Cardholder named below hereby authorises Dodo to withdraw from the credit card detailed below all amounts for which the Customer may become liable under the Dodo Business Terms and Conditions. The Cardholder acknowledges that these amounts may include: Connection set-up fee Monthly service fees and data charges The cost of Dodo Supplied Hardware Other applicable charges, including fees to change the speed of a Service and pro-rata amounts. The Cardholder agrees that: The fees charged to the credit card may vary from month to month A declined credit card transaction may result in suspension or termination of Service The Cardholder must not attempt to invalidate a charge properly incurred by the Customer in accordance with the Dodo Business Terms and Conditions. Credit Card Visa Master Card Bank Card Amex Diners Credit Card Number: Expiry Date: Cardholder s Name: Accounts Payable Contact: Direct Phone: Account Payable Address: Signature: Date:

7 7 Visa/ Master Card American Express 3 Digit CVC Number 4 Digit CVC Number CVC Number Visa/Master Card or Amex General Information CVC CVC is printed on the card - generally this is a 3 or 4 digit number. This number is printed on your Master Card & Visa cards in the signature area of the back of the card. (it is commonly the last 3 digits in the signature area of the card). You can find your four-digit card verification number on the front of your American Express credit card above the credit card number on either the right or the left side of your credit card.

8 8 TERMS & CONDITIONS AGREEMENT TO TERMS & CONDITIONS By signing and submitting this application you agree to accept the Terms and Conditions under our standard form of agreement located at.au. Credit checks We may conduct a commercial credit check and a consumer credit check in relation to your application for credit. Please confirm that: 1. If we consider it relevant to assessing your application for commercial credit, you agree to us obtaining from a credit reporting agency a credit report containing consumer credit information about you in relation to commercial credit provided to you. 2. You agree to us obtaining personal information about you from other credit providers that may be named in a credit report, for the purpose of assessing your application for commercial credit. 3. You agree that we may obtain a consumer credit report about you from a credit reporting agency for the purposes of assessing your application for credit and of collecting overdue payments relating to commercial credit owed by you. Transfer Authorization Terms 1. You are the account holder of this DSL service or are authorized by the account holder to transfer this service to Dodo. 2. You understand that it is your responsibility to check the terms of your contract with your current DSL supplier to determine If there will be any consequences under that contract as a result of this transfer (such as an early termination payment). 3. You agree to the terms of transfer under this application from and wish to transfer your existing service to Dodo Australia. Customer s Signature: Date: Name of Signatory: