Welcome to Adena! A PROMISE TO BE THE BEST.

Transcription

1 A PROMISE TO BE THE BEST. Welcome to Adena! Adena Health System is More than 2,800 employees and physicians 10 Regional Sites including: Adena Medical Center Adena Greenfield Medical Center Adena Pike Medical Center Western Avenue Health Center Waverly Health Center Jackson Health Center Oak Hill Health Center Circleville Health Center Integrated Services including: Adena Home Care Adena Rehab & Wellness Counseling Center The Adena Medical Group represents more than 170 partnered physicians. In total, Adena features over 290 physicians that include both integrated physicians from the Adena Medical Group and community-based physicians. We serve more than 400,000 people in more than 13 counties, including Ross, Highland, Jackson, Pike, Vinton, Hocking, Pickaway, Adams, Fayette and Scioto counties. Adena s Mission

2 Our Values INTEGRITY We believe our actions and decisions must reflect our commitment to our core values in good times and in bad. We act with the utmost honesty, respect, sincerity and ethics. We expect the same of those with whom we work. COMMUNICATION We believe that meaningful relationships are built upon effective communication and the giving and receiving of the right information to the right people at the right time. We are straightforward in our messages and we are compassionate in our interactions, showing a genuine concern and care for others. TEAMWORK We believe that only by working together can we achieve our common goals. We work to create a climate in which people want to do their best. We recognize that no one person can have success on their own. INNOVATION We believe that the introduction of new ideas and processes makes us stronger. Excellence is achieved by our ability to put creativity to work in delivering the best possible healthcare experience.

3 Organizational Ethics "Doing the right thing, at the right time, always." All patients, employees, volunteers, physicians and visitors deserve to be treated with dignity, respect and compassion. The purpose of the compliance program and the Code of Conduct is to reinforce Adena s commitment to the highest ethical standards and to help us comply with all applicable laws and regulations. We will treat all patients with dignity, respect and compassion. We will seek to resolve all conflicts fairly and objectively. Potential conflicts of interest will be disclosed. We will invoice patients or third parties only for services actually provided to patients. We will provide assistance to patients seeking to understand the cost relative to their care. Confidential information will not be shared or accessed in an unauthorized manner. Each employee of Adena Health System has an individual responsibility for reporting any activity by a colleague, physician, subcontractor or vendor that appears to violate applicable laws, rules or regulations. AHS makes every effort to maintain, within the limits of the law, the confidentiality and identity of the person who reports any possible misconduct. The Compliance Director and Administration do not tolerate retribution or discipline for anyone who reports a possible violation in good faith. What to do if you spot a problem? Immediately Contact: your direct supervisor your supervisor s supervisor Human Resources Senior Leadership Corporate Compliance Officer o Pat Roam ext proam@adena.org or The Corporate Compliance Alert Line, Toll Free No supervisor, manager or employee is permitted to engage in retaliation, retribution or any type of harassment against an employee for reporting a compliance-related concern in good faith.

4 Adena Service Excellence At Adena, we are all caregivers. Customers who come to Adena deserve to be treated just like we and our families want to be treated. Important customer needs include feeling welcome, being informed, knowing what will happen next and being treated with courtesy and respect. Communication Expectations Introduce yourself to your customers. Use AIDET. Use easy to understand language when giving customers information. Avoid technical language, professional jargon and acronyms. Reinforce verbal instructions with educational and other written materials, when possible. Watch non-verbal communication (body language) as it can speak louder than your verbal communication. Provide directions or assistance when and where necessary- demonstrate that you are eager to assist our customers/patients. Provide a welcoming environment by respecting all individuals. Deliver compassionate care to our patients. AIDET AIDET is the framework for Adena staff to communicate with patients, their families and visitors as well as with each other. Acknowledge o Call and identify the patient by name. Do not refer to patients by their room number o Acknowledge visitors in the hallways, cafeteria or reception areas with a nod or a greeting o Make eye contact and smile o Stop whatever you are doing so your customers know they are important Introduction/Welcome o Welcome the patient or visitor to Adena Health System o Tell the patient you are happy to assist them- you have the time o State your name and title o Explain your role in the patient s care o Share an interesting fact about Adena Health System as you take them somewhere o Tell the customer that great customer service is very important to us. Duration/Time Expectation o Explain how long a procedure will take o Explain how long the test or interaction will take o Explain how long a patient should be expected to wait before getting the test results Explanation

5 o Explain the role of involved medical staff o Speak positively about your co-workers and physicians o Explain the test or procedure o Explain if the test or procedure will cause pain or discomfort o Offer to answer any concerns or questions, or resolve any complaints o Answer questions/take customer to locations when lost o Explain and apologize for delays Thank You o Exercise courtesy by using the words please and thank you frequently in conversations o Say Thank you for choosing Adena Health System for your healthcare needs when customers are leaving us o Indicate that you are pleased to assist customers with their needs o Thank patients for allowing you to care for them during your shift Service Recovery: HEART Hear the Complaint: o Use active listening. Introduce yourself, focus on the patient and the story they have to share with you. o Be attentive. o Use eye contact, sit down, stop whatever else you are doing. o Do not take what is being said personally. Empathize: This is the initial attempt to break down the barrier and help defuse emotions. o Try to put yourself in the exact same situation and realize that person has other unspoken stresses in his/her life. Acknowledge verbally what they went through and the difficulty involved. o Use phrases like: I can understand that you feel that way are concerned are upset might wonder Apologize: Make it sincere, personal, specific and immediate. Phrases to use include: o I am sorry you were left or made to feel that way. o No one should feel that way, I m sorry. o I am sorry, I would not want to feel that way. o I am sorry this happened to you but I appreciate you letting me know. o I am sorry we did not meet your expectations. Respond: Tell them what you are going to do. The goal is to immediately respond and tell them what to expect. Phrases to use include: o What can I do for you? o How can I resolve this? o How can I help? o What should I do first? Thank Them: For bringing this to our attention. For sharing their concerns. For taking the time to make me aware. Phrases to use include:

6 o Thank you for giving me the opportunity to address this issue. o We are always looking for ways to improve our service. I appreciate you sharing this with me. We want you to own the complaints patient and families share with you. Your active listening will assist them on the road to recovery. It is better for us to address their issues while they are here. We want them to go home with the feeling they received excellent care.

7 Work Rules & Policies Corporate Dress Code Adena Health system recognizes that employees manner of dress has a direct impact on patient experience. Therefore, employees must present themselves in a professional manner at all times, understanding that unprofessional attire causes patients, their families, our coworkers and guests unnecessary anxiety and stress. Your Adena ID Badge:. All contractors, visitors, salespeople and students must have visitor or ID badges. School Badges should also be worn to identify your college/university. All badges must be worn at all times. The badges must be worn mid-chest or higher and cannot be on a lanyard. Staff/student photographs on identification badges must be worn face out with no defacement Badge should not be worn in public on non-working time. Badges must not be left on hospital premises even when placed in locked and secured locker, desk, office, etc. during non-working time. Badges must not be left in staff/student vehicles and must be secured at all times. Badges MUST be turned in to the supervisor at the end of your visit/rotation Good hygiene is expected, including clean fingernails. Fingernails with decorations/art, artificial nails or excessively long nails are not permitted for care providers. Acceptable Attire Includes: Shoes-clean and appropriate. Open-toe and/or open-heeled shoes are permitted in non-patient areas T-shirts bearing the Adena Logo Capri pants or gauchos Jackets and/or vests Dresses Denim skirts, dresses, jumpers and shirts Scrub or other type of uniforms Seasonal attire such as holiday sweaters or Shirts with appliqués are permitted Unacceptable attire includes: Jeans-unless approved by HR for specific occasion See-through garments -- unless worn over a tank top Athletic or sportswear including: sweatpants, shorts, stretch pants, muscle shirts, mesh fabric Extremes in hair color or style, grooming and attire Hats, caps or do-rags Unhemmed clothing Pants or shirts with holes Stirrup pants, skorts and mini-skirts Low-cut tops Halter tops, off-the-shoulder tops and tube tops Drooping or sagging pants Flip-flops, beach shoes, shower shoes and athletic sandals Graphics, prints or logos other than the Adena logo Crocs and other brand similar (shoes with holes) are prohibited for patient care providers Fabric stethoscope covers Visible piercings other than in ears Overpowering/strong perfume or cologne Visible tattoos or body art Adena supervisors reserve the right to send people home for improper dress, including missing ID badges.

8 HIPAA (Health Insurance Portability and Accountability Act) Three primary components: Continuity of health insurance coverage between jobs (portability). Filing of Electronic claims-administrative simplification and fraud enforcement (accountability). Protection of patient s privacy and confidentiality (protected health information PHI). The privacy rule applies to all protected health information (PHI) regardless of the medium. It can be electronic, paper-based or oral communication. All workforce members must take reasonable steps to safeguard PHI from any intentional or unintentional use or disclosure. This includes but is not limited to: Not discussing the reason for a patient s visit in waiting areas or in front of other patients or people. Being aware of others Making a habit of speaking to patients regarding their healthcare in private offices or exam rooms. Confidential Information (PHI) CANNOT be left as a message with spouses, children, other family members, employers or friends. Never leave a detailed message on an answering machine. Do not leave a patient s chart or medical record unattended in an area where members of the public may see it. Never remove a patient file from AHS. Dispose of paper waste properly. Employees may NOT access their own medical records or those of family members. Workforce members should only have access to the minimum amount of information needed to perform their job. Adena Health System is committed to and will take appropriate disciplinary measures against workforce members who violate any policy or procedure concerning the privacy of patient information. Confidentiality Confidential information includes: All patient information o Patient information is limited to those employees and physicians involved in the care of that patient. Employee information Adena Health System Strategic and Financial information A violation of confidentiality occurs when there is unauthorized release or sharing of confidential information or when authorized confidential information is released or shared with individuals who do not need to know the information to perform their job.

9 Solicitation & Distribution Employees may not solicit or distribute literature either verbally or by written communication at any time for any purpose in any patient care or work areas in the health system, or on any Health System property. Persons not employed by the Health System may not solicit or distribute literature either verbally or by written communication on Health System-owned property at any time except for persons engaged in Health System approved, bona fide Health System-related activities Non-employee violations should be reported immediately to Administration or Security. Drugs & Alcohol Our goal is to provide our patients with safe care, and all employees with a safe work environment and safe operation of equipment and vehicles. No employee is to report to work or to continue to work with the presence of drugs or alcohol in his/her system. Possession, use, manufacture, purchase, sale, distribution and arrangement of sale or distribution of drugs or alcohol on Adena property is strictly prohibited. This policy does not prohibit the proper use of prescribed medication under the direction of a physician. However, abusing or being under the influence of prescription drugs during working hours that compromise the ability to safely perform work duties is prohibited. Employees may be required to take an appropriate test to determine the presence of drugs or alcohol. Tests may be administered by Occupational Health or the Emergency Department: If an employee is involved in an accident while on the job or while operating a Health System vehicle If an employee is injured on the job If there is reason to believe that an employee has reported to work or is working with the presence of drugs or alcohol in his or her system Employees may be asked to allow inspection of their vehicles, lockers, desks, offices and person belongings on Health System property. Any employee who fails to and/or refuses to permit such an inspection when requested will be subject to discipline up to and including termination of employment with the Health System. Sexual and Other Harassment Policy No supervisor shall threaten or insinuate, either explicitly or implicitly, that an employee s refusal to submit to sexual advances will adversely affect the employee s employment, evaluation, wages, advancement, assigned duties, shifts, or any other condition of employment or career development, or that an employee s acceptance of such sexual advances will have a positive effect on the employee s employment. Other sexually harassing conduct in the workplace, whether committed by supervisors or non-supervisory personnel, is also prohibited The policy against sexual harassment is also applicable to harassment in other areas protected by laws, such as age, race, color, religion, national origin, disability or veteran status.

10 Information Technology General Usage You are permitted to drink around the computer if you use a spill-proof container. Do not eat over the keyboard. If you log in to a computer or system with your personal login, be sure to log out when you are finished. If you need to leave the computer, be sure to lock the screen so no confidential information is visible. The Information Technology (IT) department is constantly working to minimize threats. There are some things that you can do to help: Do not open attachments sent to you if you do not know the person sending the . Viruses, spyware or adware could be included and cause a threat to the organization. All is checked before it is sent or received to ensure: o political correctness o that there is no profanity o programs are appropriate and approved o there are no viruses o there are no inappropriate images. There may be times when an is blocked from being sent or received. If this occurs, contact the IT department. Do not download programs onto the computer. IT will assist you in installing needed programs on your computer Passwords Do not share your passwords with anyone. If there is a program that you need to access, contact the IT department for assistance. IT provides usernames and passwords for Windows and Meditech if needed. The IT Access Form must be completed and sent to IT to authorize computer access. IT Internet Policy ( ) Not the entire policy Adena Health System (AHS) has software and systems in place that can monitor and record all Internet usage. Our security systems are capable of recording each World Wide Web site visit for each user. The display of any kind of sexually explicit image or document on any AHS system is a violation of Adena s sexual harassment policy. Work time is for work. Unreasonable and/or excessive personal use of the internet and system or use which interferes with, compromises or violates the rights of others or is unprofessional is prohibited and will subject the offender to serious disciplinary action. IT Intranet Policy ( ) Not the entire policy Employees may not use the Intranet for personal use. It is inappropriate to reveal AHS confidential customer, financial or strategic information.

11 Infection Control Despite their best intentions, health professionals sometimes cause harm to their patients by spreading infection to them. Ensuring compliance with strategies to prevent infections is of paramount importance. Performing hand hygiene, using gloves, gowns and masks appropriately, and cleaning equipment are vitally important. Who is responsible for reducing healthcare associated infections? Anyone who: Touches a patient Performs sterile or clean procedures Cleans patient care areas Prepares medication Stores patient care supplies Uses patient care supplies Uses equipment on more than one patient Prepares and serves food Handles soiled linen Interacts with visitors You have a responsibility to: Understand your role in preventing Healthcare Associated Infections. If you aren t sure.ask. Perform hand hygiene before and after every patient contact. Listen and respond appropriately to your patients if they ask you to perform hand hygiene. Use Personal Protective Equipment (PPE) and evidence-based practices to minimize the risk of infection. Clean, disinfect and sterilize equipment as appropriate. Coach, remind and encourage your coworkers and other providers to do the right things. Speak Up Patients are encouraged to speak up and ask their care providers if they have cleaned their hands. Employees are expected to respond politely and perform hand hygiene in front of the patient. Exposure Control Program The Exposure Control Program is available to all employees via the Intranet. It contains information about our organizational plan to reduce the risk of exposure including: Standard precautions Safe work practices Engineering controls & sharps safety Personal protective equipment Housekeeping & environmental issues Hepatitis B vaccine program Post-exposure treatment If you are exposed to blood or body fluids - report your exposure as soon as possible to the supervisor in the area where you are working or call the Exposure Nurse Line at extension Confidential treatment is provided at no cost to you by Occupational Health.

12 Hand Hygiene Cleanse hands before and after every patient contact! Use alcohol hand sanitizer regularly Wash hands with soap & water when visibly soiled or if the patient has Clostridium difficile (C diff) diarrhea! Monitoring of healthcare workers is performed by Infection Control Standard Precautions Use the same infection control precautions all the time Assess the risk of exposure or transmission of infection during patient care. DO NOT assess the risk of a given patient being infectious. Wear Personal Protective Equipment (PPE) appropriate to the task PPE use is not optional! Alcohol hand sanitizers kill germs very rapidly and the emollients in them help keep your skin healthy. Alcohol Apply hand alcohol sanitizers gel kill to germs hands, very nails, rapidly between and the fingers, emollients fingertips them and help wrists. keep your skin healthy. Rub Apply fingertips alcohol gel against to hands, the nails, palms between of your fingers, hands, fingertips to assure and that wrists. fingertips aren t missed. Rub fingertips hands together against until the palms dry. of your hands, to assure that fingertips aren t missed. Do Rub not hands wipe together or rinse until off dry. with water. Do not wipe or rinse off with water. Did you know? Alcohol hand sanitizers are less drying to the skin than soap & water washing! Soap and water handwashing is done for seconds, applying friction to all surfaces of the hand, in between fingers, underneath nails and rings. Turn off the water faucet using a paper towel to prevent re-contaminating hands. When to perform routine hand hygiene: Perform a 10- to 15-second soap and water hand wash upon arriving at work each day, after using the restroom, before eating, and whenever your hands are visibly soiled. You must use soap and water handwashing when caring for patients with Clostridium difficile (C DIFF). At all other times it s okay to use alcohol hand sanitizer. Before having patient contact each and every time! Before gloving to insert indwelling urinary catheters, peripheral or central catheters, and ET tubes. After contact with a patient s skin (e.g., when taking a pulse or blood pressure, lifting a patient, etc). After contact with body fluids, excretions, mucous membranes, non-intact skin and wound dressings. Between contaminated body sites and clean body sites on the same patient. After contact with potentially contaminated equipment, objects, bedding or environmental surfaces. Standard Precautions Standard Precautions require that employees use the same infection control precautions all of the time, regardless of the diagnosis of the patient. In deciding what personal protective equipment to wear, you should assess the risk that a particular task or procedure could result in exposure rather than making assumptions about patients infection status.

13 Personal Protective Equipment (PPE) PPE is not optional it must be worn when there is risk of exposure to blood, body fluids or potentially infectious materials. Gloves must be worn once, then discarded as soon as possible after they are become soiled or contaminated. Avoid touching anything until contaminated gloves are removed. Contact Infection Control for questions regarding isolation or communicable disease: Adena Medical Center ext or Adena Greenfield Medical Center ext After hours - Adena Bed Management Coordinator ext or AGMC House Supervisor ext Transmission-based precautions are used in addition to Standard Precautions as needed. A sign will be placed on the patient s door to indicate the appropriate kind of transmission-based precaution. Transmission-based precautions include droplet precautions, contact precautions and airborne precautions. You must stop and follow the directions on the sign before entering the patient s room. These signs are displayed on the next page.

14 AIRBORNE PRECAUTIONS Visitors See Nurse before entering N-95, Negative Pressure Room w/ Door Closed, Hand Hygiene REQUIRED

15 CONTACT PRECAUTIONS Visitors See Nurse before entering Clean equipment with bleach upon removing it from the room. Gloves, gown, hand hygiene REQUIRED

16 C Difficile CONTACT PRECAUTIONS Visitors See Nurse before entering Clean equipment with bleach upon removing it from the room. Gloves, Gown and Soap/Water Handwashing REQUIRED

17 CONTACT PRECAUTIONS WITH MASK Visitors See Nurse before entering Clean equipment with bleach upon removing it from the room. Gloves, Gown, Hand Hygiene REQUIRED Mask for close contact (3 feet)

18 DROPLET PRECAUTIONS Visitors See Nurse before entering. Mask and hand hygiene REQUIRED

19 General Safety Computer Passwords and Access Control Safety Program Adena is committed to providing a clean, safe working environment. The cooperation of all contracted employees is important to maintain established safety standards for work areas. You may help in preventing injury by observing the following rules: Avoid accidents by eliminating identified hazards. Report unsafe conditions identified immediately to the appropriate personnel. Wet or slippery floors Defective equipment Dangerous situations Use of combustible materials near open flames Equipment left in halls or in walkways Careless handing of equipment Never operate electrical equipment with wet hands. Employees should correct any unsafe conditions they can, such as paper on the floor or any other small items they can handle. Environment of Care Manual This is Adena Health System s Safety Manual All policies that relate to Joint Commission (JCAHO) standards in regard to the hospital environment, life safety, and what to do in an emergency situation are in the Environment of Care Manual The Environment of Care Manual is located on the Adenanet (Intranet) There are seven chapters: o Safety Plan o Life Safety Management Plan o Utility Systems Plan o Security Plan o Emergency Materials Plan o Medical Equipment Management Plan What if there is an Injury Incident? Report the incident immediately to your supervisor and complete an Incident Report as soon as possible located on Adenanet. Occupational Health, Urgent Care facilities and Emergency Departments are available to employees who are injured on the job. When in doubt fill it out! For more information contact your supervisor.

20 Safe Medical Device Act Employee Responsibility: Remove the device immediately leaving all types and wires, etc. in place. Save packaging (when applicable). Apply defective sticker label. Notify Risk Management, Unit Director & Bio-Med as soon as possible. Complete an Incident Report as soon as possible. Complete a Clinical Engineering Work Order request through Meditech. Parking Lot Safety Smoking Pay attention to surroundings. Walk in lighted areas. Watch for unsafe conditions in the parking lots or paved areas. Lock your vehicle. Do not leave valuables in view (purses, presents, laptops, etc.). Do not stop/talk to strangers. Contact Security or Law Enforcement in the event of a suspicious person. Exit after hours with a partner. The use and smoking of tobacco products is a fire and health hazard, therefore smoking and tobacco use is prohibited throughout the Health System premises, including parking lots. Workplace Violence Adena strictly prohibits violence in the workplace by any individual in any form. Violence can be defined as any physical assault, threatening behavior or verbal abuse occurring in the work setting or related to the workplace. Report all incidents of workplace violence immediately. o For Main Campus Contact Security/Human Resource Development to report threatening behavior. o Call 27555, state CODE Violet and location for violent/potentially violent or escalating behavior. o For satellite facilities Contact the Site Manager and the Main Campus Security Officer on duty or Human Resource Development to report threatening behavior. o Call 911 for violent/potentially violent or escalating behavior. If you are in an isolated area and are unable to reach a phone, use whatever is available to draw attention to yourself, i.e., pull an alarm box, etc. If you are aware of potential workplace violence (i.e. restraining order or incidence of violence outside the workplace), notify your department director and the Main Campus Security Officer on duty. All staff must have an Adena ID badge. All contractors, visitor, salespeople, and students must have visitor badges.

21 Prohibition of Deadly Weapons Ohio has a law that permits you to carry a concealed weapon. Part of the law also permits businesses to exclude concealed carry weapons on their property. This includes personal vehicles on Adena property. Adena exercises that right. Your Right: To possess a concealed carry permit. Our Right: To prohibit deadly weapons in our facilities and in personal vehicles. Exclusion: On-duty law or correction officers. Emergency Codes Code RED Code Gray Code Brown Code Blue Code Pink Code Violet Code Adam Code Orange Code Yellow Level One Code Yellow Level Two Code Black Code Silver Fire Severe Weather Missing Adult Patient Adult Medical Emergency Pediatric Medical Emergency Violent Situation Child Abduction Hazardous Material Spill Disaster (Mass Casualty) Disaster (Mini Disaster) Bomb Threat Weapon/Hostage Situation

22 Code Red - FIRE What s my responsibility? Departments above, below, and adjacent to area should report to all Code Red announcements. Report incident to Security immediately. Know you department s evacuation plan. Department specific training provided during department orientation. Race to Safety What you do during the first 2 to 3 minutes of a fire is more important than what you do over the next 2 to 3 hours. To respond rapidly, remember RACE : PASS the Extinguisher Knowing how to operate an extinguisher is very important in containing a fire. Following the acronym PASS can help you remember how to operate the extinguisher properly. R: Rescue people in the fire area A: Activate the Alarm (pull box) C: Contain the fire (close windows) P: Pull the pin A: Aim the nozzle at the base of the fire S: Squeeze the trigger E: Evacuate (people from the area) S: Sweep from side to side Evacuation In the event of a natural disaster or fire, it may be necessary to evacuate your workplace. - Illuminated exit lights - Keep routes free of equipment or clutter - Know your departments specific plan To report a Code Red Site Communication Protocol Due to the different sites and different monitoring companies; communication protocol will vary from site to site. Listed below are the site-specific phone numbers and communication protocols. Adena Regional Medical Center/Medical Office Building/Health Pavilion Dial and state location of fire Greenfield Area Medical Center: Dial 20 and page CODE RED; ZONE ; (repeat x3) Chillicothe area sites ( Other than Western Ave.) Go to nearest GREEN EMERGENCY phone. ***. Dial and state location of fire *** If any other phone is used, the 911 Operator will assume the call is coming from the main campus because all phones except for GREEN phones are routed through the main switchboard. In the event that any other phone is used, staff will need to remain on the line and give the 911 Operator the facility name, address and location. Only the GREEN phones will indicate the site that the phone call is coming from. Adena Urgent Care-Western Avenue: To access overhead paging system: Dial 3; let it ring once; press 1 page Code Red and location (repeat x3). Waverly Health Center- Urgent Care: To access overhead paging system: Dial 30 - page Code Red and location (repeat x3). Jackson Health Center-Urgent Care: To access overhead paging: Dial 34 and page CODE RED and location (repeat x3).

23 Severe Weather Code Grey Tornado Watch: For the county or surrounding counties, be prepared to move to the center of the facility, stairwell or if available, a basement. Tornado Warning: Immediately relocate occupants to the center of the facility, close all blinds and do not leave the building. Review the Tornado Response Plan in the Environment of Care section on the Intranet. Code Adam Infant/Child Abduction All staff respond to their assigned exit or to the nearest exit to assist.. Request that no one exit the building until the all clear page is announced.. Notify the command center (Hopewell Room) if someone does not cooperate and exits the building. The command center at GAMC is the Emergency Room. Code Adam all clear will be announced once the situation is under control. Hazardous Material Spill - Code Orange You are responsible for : Knowing what products are used or generated in your work area. Knowing where the Material Safety Data Sheets (MSDS) are kept for your department and what they say Knowing where spill kits are located in your area. Evacuating your area immediately, if necessary. Information located on Adenanet. Clean up of spills are coordinated by the persons most knowledgeable of the. product. Code Yellow. Level I and II Disaster Plans Developed to prepare for an influx of patients that affect the operations of the hospital. Level I (Mass Plan) - may require staff to report to the hospital. Level II (Mini Plan) - may require assignment of staff on duty. You are responsible for knowing what to do in the case of a disaster.. Disaster plans are located in the Environment of Care Manual located on the Intranet. Make sure your home # is current with your manager

24 Code Violet Violent Patient/Combative Your safety and the safety of others is very important. Calm the individual if at all possible. The Security Officer is the primary contact of law enforcement. Pull the fire alarm if you are in an isolated area and are confr onted by a threatening individual. Report the incident to Security and your supervisor immediately. If the person has a weapon or there is a hostage situation, a Co de Silver should be called. Additional Emergency Codes It is your responsibility to know these codes. Code Black - Bomb/Bomb Threat Code Blue - Medical Emergency (Adult) Code Pink - Medical Emergency (Pediatric) Code Brown - Missing Adult Patient For Code Blue Medical Emergency Adena Regional Medical Center: Notify the operator of a Code Blue by dialing and giving the exact location. Push code buttons in areas where available. Adena Greenfield Medical Center: Dial 20 and page CODE BLUE. Non-clinical staff that are uncertain if a code blue response is appropriate should err on the side of caution and implement a code blue call.

25 Adenanet - Intranet The Adenanet is Adena s Intranet site. Several important components are illustrated in the following screen shot, including: Hot Buttons Search Function Quick Key All of these features will assist you in finding the page and information you need.

26 ADENANET Hot Buttons On-line learning classes and important information about education Pictures of construction updates All Policies and Procedures of AHS On-line Incident Reports Documents that can be printed Important employee information such as My Self-Service Search Function Type in the keywords for your search

27 Paccar Medical Education Center Please feel free to use the center for all of your educational needs. Hours of Operation Monday-Friday 7:30-4:30 Wifi Public wifi is available throughout the building Choose AHS_PMEC Enter address into logon Learning Commons Computer lab Vending machines Quite place to study CORE Library Students Located in the front office. Open to all Medical Students and Residents during hours of operation. PACCAR proudly educates students from various schools in Ohio, Tennessee, Pennsylvania, Florida, Arizona, Illinois, Kentucky, Michigan, New York, and West Virginia. We educate medical students, medical assistants, medical therapists, nurses, nurse practitioners, physician assistant, etc.

28 Student Expectations Don t forget to discuss with your preceptor: 1. Expectation of you - what does the department want from you. You should receive a departmental orientation. 2. Your expectations, that is, what are your objectives for your student experience. Here. For Life.