Sacramento Claims. Association News Network. CDI Deputy Commissioner & Special Counsel Geoffrey F. Margolis to address May 12 SCA

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1 Sacramento Claims Association News Network Thursday May 12, 2011 Geoffrey F. Margolis Deputy Commissioner California Department of Insurance Luncheon meeting 11:30 check-in Noon Lunch at Lions Gate Conference Center At McClellan Park 3410 Westover Street Sacramento, CA page 11 May 2011 Volume XVII Number III CDI Deputy Commissioner & Special Counsel Geoffrey F. Margolis to address May 12 SCA F abulous LAS VEGAS SCA Golf June 17, 2011 Lincoln Hills Golf Course - see page 11 DOI Deputy Commissioner Geoffrey F. Margolis

2 Sacramento Claims Association 2011 SCA Executive Staff President Vice President Secretary Treasurer Finance Advisor Art Coussoulis JM Environmental Bob Battezzato Cleanrite Buildrite Michael Shepherd Shepherd Consulting (916) Geoff Jolliff JM Environmental Mike Bentz York Claims Service Cata Jimenez Barrish Pelham Engineers (916) Jim McCurley RGL Forensic Accountants (916) SCA Board of Directors Jeff Kaiser Firemans Fund Insurance Charles Gabbani Independent Adjuster Michael von Haenel von Haenel Associates Ruth Griffith Servpro of Auburn/Rocklin Iain Wallace Independent Adjuster Don Sams Sams & Associates Marjorie Hickey Carl Warren & Company 2 May 2011 Sacramento Claims Association News Network

3 Your SCA Board in Action! May Message from 2011 SCA President Art Coussoulis The Sacramento Claims Association is on a roll. In April we had the pleasure of having Stephen H. Pelham, S.E. and Peter J. Sandlin, S.E. of Barrish Pelham & Associates, Inc. They provided a very comprehensive presentation regarding claims issues including the recent fire at the Roseville Galleria, as well as covering numerous other key structural questions. We thank them for taking the time to address the SCA. In May, we are pleased to announce speaker Geoffrey F. Margolis, California DOI Deputy Commissioner. His duties as the Deputy Commissioner & Special Counsel for the California Department of Insurance reporting directly to Insurance Commissioner Dave Jones should prove to be very informative. Also on the SCA calendar is our annual golf tourney to be held on June 17, 2011, please contact Barbara Prosch, Golf Chair, at El Dorado Restoration, for details and any last minute sponsorships and foursomes, I understand that the event is nearly sold out. Looking forward to seeing everyone at the May 5th meeting. Regards, Art Coussoulis Art Coussoulis 2011 SCA President JM Environmental Alternative Dispute Resolution Mediate Don't Litigate Utilize the talents of an experienced professional who will see you through to resolution Ronald A. Arendt, Esq. a professional law corporation Mediator/Arbitrator (916) orcafire investigations California Lic. #24276 Fire Origin & Cause FAST RESPONSE to Northern California Qualified Expert in State & Federal Court Established References Provided Ryan B. Fields, IAAI-CFI CVFI - CFEI Cell: Putting you back on your feet with your shirt on your back! Stephen Crotty John Vigallon Textile Restoration Throughout N. California May 2011 Sacramento Claims Association News Network 3

4 Sacramento Claims Association News Network Inside this issue... May Volume XVII Number III 2011 SCA Executive Staff & Board of Directors page 2 May Message SCA President Art Coussoulis page 3 SCA 2011 Calendar of Events page 5 People on the Move page 6 CDI Deputy Commissioner Margolis at address May 12 SCA page 9 SCA Personality Profile: Laura O Rourke Living Life By Example... - by Joan Barrett page 10 Claims After The Flames - Steve Pelham & Peter Sandlin of Barrish Pelham at April 14 SCA page 11 Fabulous Las Vegas at 2011 SCA Golf Tournament page 13 News from the DOI page 17 Sacramento Claims Association News Network Service Directory Sponsors page 19 Association News Network Job Connection page 23 SCA 2011 Membership App - Renew or Join NOW for 2011 back page Mold, Asbestos & Lead Consulting Clandestine Lab Investigations Chris Hintz, CAC REA, CIE Fax: LIC Water, Fire, & Storm Damage fax West Pacific Avenue Sacramento, CA May 2011 Sacramento Claims Association News Network

5 SCA 2011 Calendar of Events Luncheon meetings are held the second Thursday of the month. No meeting in June, due to the golf tournament, or in September, due to the Claims Conference of Northern California. THURSDAY, MAY 12, 2011 SCA Luncheon Meeting - see page 9 Geoffrey F. Margolis, California Department of Insurance Deputy Commissioner & Sp. Counsel to address SCA FRIDAY, JUNE 17, 2011 ANNUAL SCA GOLF TOURNAMENT Lincoln Hills Golf Course - see page 13 Sponsorships filling-up for 2011 SCA Classic. Contact Barbara Prosch, 2011 Golf Chair register now online! THURSDAY, JULY 14, 2011 SCA Continuing Education Seminar - details to be forthcoming THURSDAY, AUGUST 11, 2011 SCA Luncheon Meeting - speaker tba THURS-FRIDAY, SEPTEMBER 8-9, th Annual Claims Conference of Northern California The Wave of Success: Are You On-Board? (916) Claims Service Solutions: Cost Estimators Architects & Engineers Restoration, Electrical, Roofing, IR THURSDAY, OCTOBER 13, 2011 SCA Luncheon Meeting - speaker tba THURSDAY, NOVEMBER 10, 2011 SCA Luncheon Meeting - speaker tba THURSDAY, DECEMBER 8, 2011 SCA Holiday Luncheon Meeting Election of 2012 SCA Board of Directors Toy Drive benefit further details to be announced Dates & events subject to change. Updates at: Servicemaster Clean The clean you expect. The service you deserve. Improve Your Client Service Save Your Company Time & Money by Using ServiceMaster Clean 24 HOUR EMERGENCY SERVICE Smoke Fire Water Vandalism Structure Contents Odor Control Residential Commercial Mold Remediation One Call Does It All RESPOND Serving: Greater Sacramento Area to the Foothills, Solano & Napa Counties May 2011 Sacramento Claims Association News Network 5

6 Garment Restoration Nobody CARES about you more ONVENIENT open and operating 7 days per week to provide quick response and turnaround of Cemergency items. A R E CCURATE bar coding of all items combined with our computerized tracking system enhances our accuracy for processing, delivery and billing. ELIABLE we know our performance is a direct reflection on your reputation. NVIRONMENTALLY FRIENDLY the only restoration dry cleaner with liquid CO2 cleaning technology available. Better for the environment and better at removing smoke odor. STAFF our staff is here to assist you in any way we can. We genuinely appreciate your business and we CARE! DAN LAYTON &ASSOCIATES Accident Reconstruction & Forensic Engineering Professional ACCIDENT RECONSTRUCTION Services throughout the Central Valley, Sacramento and Northern California for over ten years Call NOW For Your Free Initial Phone Consultation (530) Expertise in... Automobile, Motorcycle Truck Pedestrian Bicycle Product Defect Industrial Accidents Code Compliance Lighting Expert Witness Testimony CRAWFORD & COMPANY MOVES RANCHO CORDOVA/ SACRAMENTO OFFICES TO FOLSOM Ray Depa, Senior Casualty General Adjuster for Crawford & Company U.S. Property & Casualty, advises that the firm has moved their Rancho Cordova offices up to Folsom. The new address is: 950 Iron Point Road, Suite 200, Folsom, CA The new phone number is: ; fax: Having worked for several years from the now closed Burlingame office, Ray is now part of Ray Depa the team out of the Folsom offices, with Manager Jeff Van Fleet. While Burlingame is no longer on the Crawford office map, the San Jose and San Ramon offices are still happening, as well. Ray Depa may be reached by , at: Ron Arendt The Restoration CleanUp company inc Smoke, Water & Mold Damage Specialists Full Service Restoration Provider Contents Restoration Asbestos Contents Decontamination Soda, Ice & Steam Blasting Services Sewage Cleanup "We're There When You Need Us" eople Pon the Move People on the Move is provided as a free service to the industry, designed to help keep everyone concerned informed as to what s going on, and who is where. Article material is placed and used at the discretion of Association News Network, Inc. Said use does not serve to endorse one company or individual over any other. Content is intended to inform. ANN, Inc. assumes no responsibility as to accuracy of content. You, the reader, are encouraged to follow-up with a call or with folks listed to learn more. Please your announcement with People on the Move in the subject line, to: Crawford & Company s site is: RON ARENDT ANNOUNCES FORMATION OF NEW MEDIATION PRACTICE While winding down from 31 years as a solo Plaintiff s personal injury attorney, former claims adjuster Ron Arendt has taken up the challenge of starting a Mediation and Arbitration practice. Ron tells us that his first introduction to the claims process was in 1969 as an all lines adjuster with Auto Club of Southern Calif in Redlands, CA. He had recently returned from serving in the Navy in Viet Nam when he was introduced to ACSC members at a Junior Chamber of Commerce meeting. His hobby of auto mechanics and rebuilding was the kind of touch the company was seeking in an all lines adjuster. A family move brought him to Sacramento in late 1972 where he found work with The Grange as a Teloss adjuster. He Electrical Contractor Property Claims Specialist Expert Witness TUCKNOTT ELECTRIC COMPANY Serving All of Northern California Since 1972 (925) Licensed. Bonded. Insured 6850 Regional Street Ste 110 Dublin, CA May 2011 Sacramento Claims Association News Network

7 joined and participated in the local Sacramento Claims Association while in that position. The lure of self-employment took Ron to pursue and obtain a Calif Private Investigator s License. For the next four years, he operated this business while going to Lincoln University Law School at night. Through the years, he has kept that license current while practicing law. He is one of the few lawyers who earned a LLB rather than a JD as his undergraduate degree was just an AA degree. Ron opted to immediately open a solo plaintiff s personal injury practice. He has maintained that independent business approach even as he has moved into the less stressful life of Alternative Dispute Resolution. The focus in his law practice was automobile injury law, but he was also involved in a wide array of issues, including: insurance coverage; products liability; premises liability; medical negligence; and property and construction damage actions. Having learned the art of evaluation and negotiation from his experience as an adjuster, going to trial was an infrequent event. He believes that going to trial results from failure in communication. The ADR process done properly creates the communication that results in settlements. Ron is a volunteer Pro Tem judge in Sacramento and Placer Counties, an ADR panel member of Sacramento, Placer, El Dorado, Yolo, Sutter and San Joaquin Counties. Some of these panel memberships exceed 10 years. In 2009, he earned a certificate from the Pepperdine School of Law, Straus Institute of Dispute Resolution. The Sacramento Valley, from Modesto to Redding, is the venue for his services. When away from the office, you will find Ron spending time with Karen, his wife of 32 years; under a car; out on a lake; in the mountains or valleys; or playing and working with his children and grandchildren. His present projects include a 1928 Model A pickup, 1957 Chev 210 and a 1974 Bronco. He asks that we please excuse the occasional cuts and grease-blackened hands. You may visit his user friendly website at arendtadr.com, where you will find his online calendar, an easy click to feature, and Roofing & Waterproofing Inspections Roof IRIIndependent Inspection, Inc. "Cause of Loss" Inspections Third Party Photo Reviews For all Your Water & Moisture Claims Call us at or visit: Servicing: California Nevada Inquire for other locations a look at his office facilities near Arden Fair. Wifi is available, dining is close, and parking is easy. Hourly rates are reasonable with no file set up fee and no multiple party add-on charges. Ron has been particularly successful in settling pro se/ pro per cases and when the claimants are challenging. His office is located at: 2300 Bell Executive Lane, Sacramento, CA Ron may be reached by phone, at: (916) or (916) , Fax ( 916) , or at: executive.com. ALTEC CONSTRUCTION ELCOMES DANELL CASSETTA Altec Construction is pleased to announce the addition of Danell Cassetta, Account Manager, to their team. VP of Operations for the firm, Ernie Guerra, states: With our focus on quality, consistency and honesty, Danell fits perfectly into our company philosophy and long term plans. Danell has over 9 yrs experience in our industry and 15 years in marketing. She brings a wealth of knowledge and an Danell Cassetta impeccable reputation to Altec, Ernie tells us. We are excited to add such a talented and quality individual to our family. I am excited to join the team of professionals at Altec Construction, Inc. that has over 100 years combined experience amongst three respected partners in the industry, Brent Dorey, Richard Young and Mike Nolan, says Danell. Altec Construction, Inc. offers superior customer service, professionalism, and is responsive to every customers needs. We service the Greater Sacramento Area, including Loomis, Penryn, Marysville, Yuba City, Galt, Folsom, Rancho Murieta, Davis, and Dixon. Altec Construction, Inc. specializes in Insurance Re-construction and is currently on several different Insurance Programs. Danell can be contacted at Lic. # WingardConstruction.com continued page 8 Where Quality and Customer Satisfaction are our Priority Providing the following insurance claim services: General Construction 24/7 Emergency Services Board Up C&O Reports Repair Estimates Fire & Water Restoration & Repairs Your one-call contractor for the Insurance Industry Professional. (209) Hour Emergency Service (800) May 2011 Sacramento Claims Association News Network 7

8 People on the Move continued from page 7 SERVPRO FRANCHISE WELCOMES NEW PRODUCTION MANAGER ELMO SIMPSON SERVPRO of Auburn / Rocklin, a premier cleanup and restoration company, has announced the hiring of Elmo Simpson as Production Manager. Elmo will be focusing almost exclusively on fire jobs both packing out and cleaning as well as interacting with the families and businesses impacted by these events. Elmo Simpson is a familiar name in the cleaning and restoration industry as the Elmo Simpson owner of Donjean Services, Inc. Simpson retired from the business nearly seven years ago. Donjean Services was a very successful water, fire and mold cleanup & restoration company. With more than 32 years in business, Simpson developed the expertise and relationships that made his business the trusted, go-to fire and water cleanup solution for people in the insurance and property management industry throughout the area. One of our most important priorities is to build on the success we have had over the past seven years. said Michael Griffith, owner of SERVPRO of Auburn / Rocklin. In Elmo, we saw leadership ability, as well as a wealth of knowledge & experience that will ensure continued page 18 Fire Origin and Cause In-House Engineering In-House & Mobile X-Ray Litigation Support Vehicle Analysis Courtroom Graphics Seminars/Workshops Your Experts on the Scene Providing Fire Investigation, Forensic Engineering, Multidisciplinary Engineering and Scientific Evaluations to Clients in the Insurance & Legal Communities. Prompt Dispatch To The Scene - 24/ Service where you need it throughout California Arizona Nevada Oregon CORPORATE OFFICE: 935 Pardee Street Berkeley, Ca Join us for the next meeting of the Sacramento Claims Association Thursday May 12, 2011 As we welcome special guest speaker Geoffrey F. Margolis Deputy Commissioner California Department of Insurance LIONS GATE HOTEL & CONFERENCE CENTER At McClellan Park 3410 Westover Street Sacramento, CA Pay for your lunch by credit card, at: or for payment by check or cash, please make your reservations with SCA Board Member Catalina Jimenez or 11:30 am check in, 12:00 p.m. luncheon New LUNCH costs: SCA lunch is $20.00 for members with reservations. $40.00 for non-members or members without reservations. As Always, Carrier Personnel with a Business Card are FREE From Sacramento: Take I-80 towards Reno to the Watt Avenue exit, Watt Avenue north to Palm - Left on Palm, Left on Arnold. Entry to the venue is on your left. WALTER M. SPRINGS CONSTRUCTION "On time - On budget - No excuses" Construction teams to manage the rebuilding. Commitment to solid craftsmanship Certified designers available for work scope development Five decades of restoration history For service in the Sacramento & San Joaquin Valley areas call Murat: Restoration & Fine Home Building since 1959 HQ: 881 Hurlingame Avenue, RWC, CA Lic May 2011 Sacramento Claims Association News Network

9 Come Hear From The California DOI Deputy Commissioner at May 12 SCA Geoffrey F. Margolis, Deputy Commissioner & Special Counsel to address Sacramento Claims Association There s a new administration in town over at the Department of Insurance. With the election of CDI Commissioner Dave Jones comes a new staff, as well. Longtime counsel to Commissioner Jones - his appointed Deputy Commissioner and Special Counsel to the California DOI - Geoffrey F. Margolis, is scheduled to speak before the May 12, 2011 luncheon gathering of the Sacramento Claims Association. Geoffrey F. Margolis We are honored to have such a high ranking officer from the CDI agree to come speak with our organization, said SCA Board Member Bob Battezzato, of Cleanrite Buildrite. Newly added to the SCA Speakers Committee, Mr. Battezzato clearly scored a coup with this one. In his role as the Deputy Commissioner & Special Counsel for the California Department of Insurance under Insurance Commissioner Dave Jones, Mr. Margolis provides the Commissioner with legal advice concerning highly sensitive and complex legal issues, independent advice on adjudicative hearings and rulemaking proceedings, legal counsel regarding issues arising from the National Association of Insurance Commissioners (NAIC), and serves as a member of the Commissioner s Executive Staff. Prior to his current position, Margolis served on the legislative staff of then Assemblymember Dave Jones, where he handled all aspects of legislation including: developing, researching, analyzing, drafting, amending, negotiating and presenting bills. (May 2009 Jan. 2011). Margolis previously served as a Senior Attorney for the California Department of Insurance and the State Controller s Office, where he performed highly sensitive and very complex legal work including litigation and legal analysis. (May 1997 May 2009). Prior to his more than a decade of work as a government lawyer, Margolis was the managing partner of a civil law practice, which emphasized: Business Law, Entertainment & Sports Law, Legislative Law, Mediation, and Public Relations. (July 1992 May 1997). Additional Legal Service - Mr. Margolis is a Judge Pro-Tem (Small Claims and Traffic Court) for Sacramento Superior Court. He is also a Mediator in the California Court of Appeal, Third District; and works as an Arbitrator for the Better Business Bureau (Business and Lemon Law disputes). In addition, Margolis holds memberships in the following organizations: California State Bar (#157796), Business Law, Intellectual Property Law, and Public Law Sections; Sacramento County Bar Association, Public Law, Administrative Law and Alternative Dispute Resolution Sections; American Bar Association, Forum on Entertainment and Sports Law; Sports Lawyers Association. He is Phi Delta Phi - International Legal Fraternity, and earned his Juris Doctorate from McGeorge School of Law (1991), following a Bachelor of Arts degree from UCLA (1987). On a personal note, Geoff Margolis resides in Sacramento, California with his wife and two children. In his free time, he serves as a high school basketball and soccer referee. CALLING ALL WRITERS Do you have an Informational/ Educational article you would like to contribute? We re not looking for commercials, but we know there s a wealth of knowledge out there. Submit your material for consideration to: 4 Forensic Engineering: Electrical, Mechanical, Civil & Structural 4 Construction Defect Investigation Damage Assessment/Cost Consulting 4Design Services, CAD Drafting 4Fire Investigations (PI #26808) National Drive Suite 100 Sacramento, CA May 2011 Sacramento Claims Association News Network 9

10 Association News Network Personality Profile: Laura O Rourke Living life by example, open-minded and with passion for what matters Laura O Rourke has a lilting Irish name that easily rolls off the tongue. I m not even Irish. She exclaims, I married the name and share it with my 16 year old daughter, Kylie. Laura s mention of her offspring softens her face with pride. She is a really good kid, she has a 4.4 GPA (I know!) and is in the band at school and on the Band Council. Since she just started driving it makes it a little less worrisome that she is such a great girl and so responsible. After graduation from Ohio State University near her birthplace in Toledo, Ohio, Laura landed a position with Erie Insurance as a comprehensive claims facilitator for first party claims; but only for a year, as adventure came calling and the neophyte claims adjuster quit her job to take a position in the Sequoia National Park for the summer. She worked as a restaurant manager in that idyllic setting and lived in a rustic cabin in a setting far different from her home state. Laura had worked in restaurants while attending college so the work wasn t unfamiliar, but the terrain surely was. The experiences of that summer stayed with her and shaped her future. She went to work for Infinity Insurance as an auto adjuster and married, gaining the lilting name and a new address; this time Utah. Laura worked for six years for Liberty Mutual as an inside adjuster I ve heard adjusters say that the meetings can feel like a shark tank, but my experience is that most service providers just want to introduce themselves. and then GuideOne for three years in the same position before transferring to California. In the California office of GuideOne she handled Workers Compensation claims for two and a half years before taking on property continued page 16 ASBESTOS ABATEMENT LEAD-BASED PAINT MOLD REMEDIATION DUCT CLEANING CRIME SCENE BED BUG CLEAN UP NOW SERVING ALL OF CALIFORNIA ERADICATION THE MOST EXPERIENCED ABATEMENT CONTRACTOR ON THE WEST COAST CA-LICENSE # May 2011 Sacramento Claims Association News Network

11 Galleria Fire Review and Much More at April SCA Barrish Pelham tag-team concisely covers a broad base of engineering terrain By Bryan Harrison Association News Network, Inc. neer/expert. Pelham was joined by fellow principals of the firm: Peter Sandlin, SE and Ian Williams, SE. The Barrish Pelham experts were on-hand to discuss their involvement in the restoration of the Roseville Galleria Mall, following the devastating explosion and fire last Autumn. Mr. Williams discussed the important of setting up a project for success from the start. The main goal, he stated, is to avoid the court room... With the case of the mall fire, it was important Anyone can call themselves an engineer, began Steven Pelham, SE, addressing the April 14, 2011 luncheon gathering of the Sacramento Claims Association. The professional designation is what defines an engineer as official. Giving clarity to the qualifications involved, Mr. Pelham, principal in the engineering firm Barrish Pelham & Associates, Inc., went on to explain that a civil engineer is like a general practitioner. A structural engineer, he went on to explain, is a specialist requiring licensing every two years. It s important to adjusters because you want to be an educated consumer when you hire an engicontinued page 12 Ian Williams, Steven Pelham, and Peter Sandlin, principals at Barrish Pelham & Associates, Inc. at the April SCA. INVESTIGATIVE ENGINEERS Cause/Origin Investigations Foundation Failure Structural Analysis & Assessments Upcoding & Betterment Subrogation Claims Scope & Damages Reconstruction Documents Barrish Pelham & Associates, Inc. Sacramento, California (916) w w w. B A R R I S H. c o m At the front table: Ryan Thurman, RGL; SCA Board Member Ruth Griffith; Helen White, Servpro of Citrus Heights, Roseville, Carmichael; and SCA Secretary Cata Jimenez. SCA President Art Coussoulis welcomes the April SCA crowd. Jon Aronson, of PW Stephens Environmental, looks on with the crowd at the April luncheon meeting. An excellent crowd turned out, once again, for the April 14, 2011 Sacramento Claims Association meeting. VANDERBUILT CONSTRUCTION INC Lic# Residential & Commercial Reconstruction Specialists 24/7 Emergency Services Toll Free: Bay Area Sacramento San Diego Alameda County Contra Costa County Sacramento San Diego May 2011 Sacramento Claims Association News Network 11

12 Engineering Issues Explored at April SCA continued from page 11 to get businesses back up and running as soon as possible. Thousands of manhours went into cleaning up the mess, he said. In fact, he stated, they started letting people back in the mall just seven days after the fire. One month later 40 stores were reopened, which happened to also be Black Friday - the day after Thanksgiving. The intent is to have the mall completely re-opened on the one-year anniversary of the fire, he said. continued page 15 Hillary Krek, of El Dorado Restoration, gave a status report update on behalf of Golf Chair Barbara Prosch regarding the upcoming SCA Golf Tournament. BPA slide photo from the Galleria fire above. Right: Steven Pelham, Ian Williams and Peter Sandlin. 12 May 2011 Sacramento Claims Association News Network

13 Announcing... F abulous LAS VEGAS What Happens On the Golf Course The 2011 Sacramento Claims Golf Tournament Stays On The Golf Course" Friday June 17, 2011 Lincoln Hills Orchard Golf Club 1005 Sun City Lane, Lincoln - (916) Shotgun Format 10:00 AM 2011 SCA Eagle Sponsor JM Environmental Abatement, Inc. Action 1 Adam Labs Allied Industries Altec Construction American Technologies, Inc. Anderson Group Int l Barrish Pelham & Associates, Inc. CleanRite BuildRite CRDN CRS Temporary Housing DH Construction Duarte Construction T hanks El Dorado Restoration Enterprise Rent a Car Fite & Co. Construction FRSTeam Guardian Environmental Haag Engineering JM Environmental Lawton Construction Madsen Kneppers Masters Wholesale Midstate Builders Pinnacle Emergency Mgmt Prout & LeVangie Attys at Law Barbara Prosch SCA Golf Sponsorships 4120 Douglas Blvd. # Granite Bay, CA (office) to ALL our SPONSORS PW Stevens Environmental RGL Forensic Accountants Restoration Clean-Up Company Restoration Mgmt Company Revival Garment Restoration Sams & Associates Service Master Restoration ServPro Auburn/Rocklin Servpro of Citrus Heights/Roseville/ Carmichael Servpro of Fairoaks/Folsom Tudor Construction Wingard Construction May 2011 Sacramento Claims Association News Network 13

14 Engineering Issues Explored at April SCA SCA Secretary Catalina Jimenez introduced April guest speakers, her bosses, from Barrish Pelham & Associates, Inc. SCA Board Member Ruth Griffith, of Servpro Auburn/Rocklin orchestrated the April 50/50 Raffle and door prize drawings. Charles E. Coleman, of the Sacramento law offices of Lewis Brisbois Bisgaard & Smith, was a lucky winner at the April meeting. Congratulations to Helen White, of Servpro Citrus Heights, Roseville, Carmichael on winning the April 50/50 Raffle drawing. Always the shy one, Bob Tucknott, of Tucknott Electric Co., came out of his shell with a door prize offering. Jason Kettlehut, of Blue Sky Cleaners, smiles with Jodi DeVillier, of Coast Construction, at the conclusion of the April meeting. SCA Board Member Iain Wallace, of Sams & Associates, above left, with Chuck Thomas & Leili Khalessi, of OConnor Engineering. 14 May 2011 Sacramento Claims Association News Network

15 Heide Ware, of CRDN, and Kathy Woodward, of Guardian Environmental, smile for a shot with Nile Baker, now with Fite & Company Construction, Inc. Danell Cassetta, now with Altec Construction, Dan Dyce, of California Earthquake Authority, and Steve Riley, of Madsen Kneppers & Associates at the April luncheon. Post-Loss Inventories Full-Service Post-Loss Inventory from the Field to Final Payment Serving NorCal Since 1995 Ron Oates, General Adjuster Fire, Smoke, Water & Mold Damage Restoration and Construction CA Contractors License # SCA President Art Coussoulis, of JM Environmental, thanks the team from Barrish Pelham & Associates, Inc.: Steven Pelham, Peter Sandlin & Ian Williams. (916) We Re s tore Home s & Hope The Difference in Zebra s Service is Black & White ~ Since 1992 ~ w w w.zebrare storation.com Longtime SCA member Joy Potter brought along her associate at York Insurance Services, Inc. Phil Napsha to the April meeting. Note! Vendor Marketing Table In-keeping with the Sacramento Claims Association s commitment to professionalism and respect in networking, we have introduced our vendor marketing table at luncheon meetings.any/all vendors present may place basic business literature here for adjuster perusal. Full-Service Shop One-Stop-Shop for all your Content, EMS and Construction needs. 7/24/365 Fast Response for 24 hour EMS, Packout and Board Up Services continued from page 12 Mr. Williams went on to explain the classifications of fire damage and how their teams deal with each. Category three - unsalvageable - is what we saw. He went on to explain that sometimes even places that don t look damaged need to be tested. Beyond this particular fire, the team took the time to broaden the subject matter to general testing - Assessment & Reconstruction - discussing physical effects on various building materials. Peter Sandlin, SE, took the lead on this portion of the program. When a roof structure needs to be removed/replaced, all walls must first be stabilized, he explained. Mr. Sandlin also discussed the need for compression testing on the foundation of a burned building to determine to what extent it may or may not be salvageable. Sandlin went on to cover a wide array of engineering tools and various processes used in a variety of applications. For example, they use thermal cameras to determine continued page 21 Industry Experts RIA, IICRC and Xactimate certified Technicians & Estimators. Peace of Mind Nine time Member of the Sacramento Business Journal's Top 100 Fastest Growing Companies & 2007 member of Remodeling Magazine's Big 50. May 2011 Sacramento Claims Association News Network 15

16 AssnNewsNetwork Personality Profile: Laura O Rourke continued from page 10 claims. While she was okay with working at an inside desk, she likes the experience of getting face to face with the claimants and loves working for GuideOne. I have a varied mix of claims on my desk she explains so it is never boring. When I was working with Workers Comp. files, some cases were older than I was and were never going to end until the person expired. Now the customer s expectations are much higher than in the past, but there is instant gratification in helping people which keep me going. I love the family atmosphere of the company. The CEO comes by to say hello and knows everyone s name and there are regular conference calls with the employees. Laura loves to travel and often the destination revolves around music - her avowed passion. She loves the music of G. Love and Special Sauce - a blues-alternative hip-hop band - but appreciates all kinds of music and from all eras. I ve started taking my daughter to concerts so that she can get a sense of the variety and history of music available here. We ve gone to The Fillmore Auditorium and Hardly Strictly Bluegrass in San Francisco, among others, so we have a basis for sharing all types of music. She attends the Sacramento Claims Association luncheons whenever possible I feel it is a great way to connect with people in the insurance industry, she says. It affords a broader knowledge of services available so I have a sense of whom I can turn to if I encounter a situation I ve not had to deal with previously. I ve heard adjusters say that the meetings can feel like a shark tank, but my experience is that most service providers just want to introduce themselves. I don t think that an adjuster is doing their policyholders a favor by sitting in their office without knowing what is available to assist them. I cannot always attend but I appreciate the connection when it is possible. It s the same thing with the Claims Conference of Northern California. I am shocked that so many adjusters are unaware of the conference and the training it provides which, most of the time, is lacking in their workplace. We are fortunate to have this resource and more adjusters should be taking advantage of it. Laura O Rourke clearly lives the life she loves, and carries that passion with her throughout all her adventures. ABOUT THE AUTHOR Joan Barrett is responsible for customer relations at Sams & Associates. She is a past president of the Sacramento Claims Association, past president of the Claims Conference of Northern California and a free-lance writer. contact Joan at: or by calling Ext.101. Setting the Standard in the Field of Fire Investigations Serving the Insurance Industry Since 1977 Ron Hall & Associates, Inc. Full Service Fire & Explosion Investigations Forensic Vehicle Division 7 Day Report Submission Code Research (916) (800) FAX (916) Sun Center Dr., Suite A Rancho Cordova, CA Lic. # PI 7513-C 16 May 2011 Sacramento Claims Association News Network

17 News from the DOI Insurance Commissioner Jones Applauds Passage of AB 52 by Assembly Health Committee Bill would give Commissioner authority to reject excessive health care premiums Insurance Commissioner Dave Jones announced April 27, 2011 that the Assembly Health Committee has passed AB 52, authored by Assembly Member Mike Feuer (D-Los Angeles), by a vote of 12 to 7. The bill would protect consumers and businesses by giving the Insurance Commissioner the power to reject excessive health insurance rate increases. On a regular basis, health insurers announce significant premium increases that far surpass the rate of medical inflation. It has become commonplace for policyholders to experience multiple rate increases over the course of a given year, Commissioner Jones said. Since I took office, Californians have made it exceedingly clear that they want me to reject excessive rate increases, but I do not have this authority as Insurance Commissioner - AB 52 can change this. That is why I have partnered with Assembly Member Feuer to do all that we can to ensure AB 52 becomes law. As a member of the Assembly, I introduced this legislation three times and the need for it has only grown, as health insurance continues to become unaffordable for more and more Californians. Today the Assembly Health Committee recognized that Californians should not have to depend on the whim of an insurance company to halt a major rate increase, said the bill s author, Assembly Member Feuer. This was a crucial first step toward getting AB 52 signed into law, but until that happens, California families will continue to live in fear that they are just one rate hike away from no longer being able to afford health insurance. Introduced in December 2010, AB 52 would require health plans Support Your Local Claims Association Your Sponsorship in the Association News Network Goes a long way toward keeping the monthly newsletter publication FREE to the organization. Call or and insurers to seek approval from state regulators prior to raising health care premiums, copayments, or deductibles. The bill will now head to the Assembly Appropriations committee and upon passage will face a vote on the Assembly Floor. Jones Announces Sentencing of Insurance Agent for Fraud Agent misappropriated $400,000 in premiums for personal use Insurance Commissioner Jones May 2, 2011 announced that Albert Ricardo Prince, 54, of Bakersfield was sentenced to one year in jail for each of three felony counts of fraud he was charged with in Kern County Superior Court. Prince was immediately remanded to the Kern County Sheriff where his sentence has begun, and where his remaining time will be served concurrently in the Kern County Jail. Prince was also sentenced to three years felony probation and ordered to make restitution to 21 of his victims in an amount to be determined by the probation department. This agent s egregious behavior put his clients at great financial risk, said Commissioner Jones. His deceit and disregard for his policyholders could have led to tragic results. Prince s conviction and sentencing resulted from an investigation conducted by the California Department of Insurance (CDI), Investigation Division, Valencia Regional Office. According to investigators, between March 1, 2006 and September 30, 2009, as the owner of Prince Insurance Agency, Prince accepted over $400, continued page 23 El Dorado Restoration Disaster Repair & Construction Your Professionals 24/ Fax Contractor License # PO Box 3070 Diamond Springs, CA May 2011 Sacramento Claims Association News Network 17

18 People on the Move continued from page 8 our ongoing growth and advancement in the industry. I m very excited to join the team at SERVPRO of Auburn / Rocklin, said Simpson. I have really missed being part of the industry and as soon as I met with Michael Griffith, I knew this was a man I would enjoy working with. I am very excited to be a part of the growth and success that SERVPRO of Auburn / Rocklin has been experiencing over the past several years. SERVPRO of Auburn / Rocklin is capable of cleaning and restoring a fire, mold or water-damaged building and its contents, including: wall, ceiling and floor surfaces; furniture; fabric; fixtures and more. They are the preferred service provider for many insurance companies nationwide and work both in residential and commercial settings. Founded in 1967, the Servpro Industries, Inc. Franchise System is a national leader and provider of fire, water, mold and other specialty cleanup and restoration services. SERVPRO s certified professional services network of more than 1,500 franchises responds to property damage emergencies ranging from multi-million dollar disasters affecting entire communities to those suffered by individual businesses and homes. Providing coverage in 48 states, SERVPRO has established relationships with major insurance companies and commercial clients, as well as individual homeowners. All SERVPRO Franchises are independently owned and operated. For more information on SERVPRO of Auburn / Rocklin, please contact Tammy Sanders at (916) or gmail.com. CCNC ANNOUNCES OPENING OF ONLINE STORE FOR SEPTEMBER CONFERENCE PURCHASES Preparations are well under-way for the 18th annual Claims Conference of Northern California, being held September 8-9, 2011 back at the Hyatt Regency Downtown Sacramento. The popular two-day conference and tradeshow will feature continuing education credits from both the California Department of Insurance for adjusters and agents, as well as from Texas for the first time this year. Also a first for CCNC is a new high-tech advancement with the organization s web site. CCNC Exhibitor Committee Co-Chair (and EBCA rep), Lisa Winn, explains the motivation for upgrading the web site. We wanted to give our exhibitors the opportunity to actually choose their booth space for the tradeshow this year, she says. Deciding where each exhibitor will be each year is an arduous task, at best. The new upgraded site allows each exhibiting company the ability to choose which booth space they want from a floorplan map of the exhibit hall on the site. As each booth is purchased, the name of the exhibiting company dynamically appears in their booth spot in real-time. Not only are our exhibitors able to choose their spot, but they also are able to see who else has already purchased their booths, and where they are. Attaining this dynamic shift in the site required a much more robust back-end server, including a complete backstage database, fully-functioning shopping cart/store-front, and secure check-out. Sponsors and attendees will benefit from this new upgrade, as well. As of May 4, 2011, the complete storefront is now open to the community at large. The 2011 CCNC Sponsorship committee, led by Co-Chairs Tammy Sanders and Ruth Griffith (representing Sacramento Claims Association), have put together some new options and reworked some of the old sponsorship levels for stronger benefit and recognition. The popularity of the Casino Night event, held Thursday evening, September 8th, led our committee to focus some effective and fun sponsorships there, which will enhance the event while giving our sponsors what we hope will be an even better bang for their buck, Tammy explains. Those planning to attend the two-day conference can take advantage of Early-Bird Registration rates for a limited time, as well. Created by the joint efforts of eight (8) local/regional claims associations, the Claims Conference of Northern California, Inc. sets a standard for affordable continuing education for insurance claims adjusters, supervisors and manager, as well as insurance agents and brokers, and even defense attorneys. Education Chair, Barbara Hall (representing Mid-Valley Claims Association) is leading a team that has put together a diverse multitrack program, including a liability claims track, a property claims track, and a third more general track. In addition, the committee has put together a mock-trial for the Friday session. For more, please go to: continued page 23 Recent SCA Charitable Beneficiaries include: hope & opportunity for at-risk women with children CSUSacramento insurance program Sacramento Blue Star Moms US Marines Toys for Tots 18 May 2011 Sacramento Claims Association News Network

19 Sacramento Claims Assn News Network Services ACCIDENT RECONSTRUCTIONISTS BOSTER, KOBAYASHI & ASSOCIATES - Michael Kreutzelman Serving the United States 24 hr. (925) (925) and Overseas Fax (925) DAN LAYTON & ASSOCIATES - Dan Layton 3941 Park Dr # (530) El Dorado Hills, CA Fax (530) ADJUSTERS - INDEPENDENT CARL WARREN & COMPANY - Marjorie Hickey Sun Center Dr Ste 260 (916) Rancho Cordova, CA Fax (916) ALTERNATIVE DISPUTE RESOLUTION RONALD A. ARENDT, Esq. - a professional law corporation 2300 Bell Executive Ln (916) Sacramento, CA Fax (916) ERNEST A. LONG ADR - Ernie Long 2630 J Street Fax Sacramento CA ATTORNEYS - DEFENSE NAGELEY, MEREDITH & MILLER, INC. - Greg Meredith/Jim Keowen 8001 Folsom Blvd., Suite 100 (916) Fax (916) Sacramento, CA PORTER SCOTT - Russ Wunderli 350 University Avenue, Suite 200 (916) Sacramento, CA Fax: (916) CONTENT INVENTORY SERVICES HERITAGE COMPANIES - Ron V. Oates 6215 S. Walnut St., Ste#A (916) Loomis, CA Fax (916) CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATION ABATEMENT, INC. - Neil Ostrander 2933 Gold Pan Court, Suite A (916) Rancho Cordova, CA A-1 REMEDIATION - David Brooks 4270 Pell Drive (916) Sacramento, CA Fax (916) ALLIED INDUSTRIES, INC. - Haven Fry 1016 North Market Boulevard, Suite 30 (916) Sacramento, CA AMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt 8440 Elder Creek Road (916) Sacramento, CA Fax (916) CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) Sacramento, Yuba City, Chico & Redding JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box (916) Granite Bay, CA Fax (916) P.W. STEPHENS ENVIRONMENTAL, INC. - Jon Aronson 3278 Swetzer Road (916) Loomis, CA SERVPRO OF SOUTH SHASTA COUNTY - Doug & DeAnn Williams P.O. Box (530) Redding, CA THE RESTORATION CLEANUP COMPANY Water, Smoke & Mold Damage Specialists Sewage Decontamination Thanks to all our paid directory listing sponsors CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATION CONT. RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists 1800 Enterprise Blvd. (800) West Sacramento, CA CONTRACTORS - ELECTRICAL TUCKNOTT ELECTRIC CO. - Robert A. Tucknott 6850 Regional St. Suite 110 (925) Dublin, CA Fax (925) CONTRACTORS - GENERAL/RESTORATION BELFOR USA - Kevin Lahey 3132 Dwight Rd Ste 300 (916) Fax (916) Elk Grove, CA CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) Sacramento, Yuba City, Chico & Redding DH CONSTRUCTION - Ken Daley 4324 Orange Grove Ave. (916) Sacramento, CA FITE & COMPANY CONSTRUCTION - Jeff Black 9857 Horn Rd (916) Sacramento, CA Fax (916) LAWTON CONSTRUCTION - Brett Lawton P. O. Box (916) Auburn, CA Fax (916) PROBILT CONSTRUCTION - Roger Kolb/Jennifer Glitzner 3770 West Pacific Ave. (916) Sacramento, CA Fax (916) SERVPRO OF SOUTH SHASTA COUNTY - Doug & DeAnn Williams P.O. Box (530) Redding, CA WALTER M. SPRINGS CONSTRUCTION - Murat Zilinki 881 Hurlingame Ave. (650) Redwood City, CA VANDERBUILT CONSTRUCTION - Kris Griffith Construction Restoration Services (916) Throughout Northern California WINGARD CONSTRUCTION - Kathy Baker 24 Hr. Em (800) One-Call Contractor for all your Lodi office: (209) reconstruction needs Corp: (925) ZEBRA RESTORATION - Michael Z Zboralske/Debbie Kutch Sunrise Park Dr. Ste 200 (916) Rancho Cordova, CA Fax (916) CONTRACTORS - MICROBIAL REMEDIATION AMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt 8440 Elder Creek Road (916) Sacramento, CA Fax (916) BELFOR USA - Kevin Lahey 3132 Dwight Rd Ste 300 (916) Fax (916) Elk Grove, CA CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) Sacramento, Yuba City, Chico & Redding P.W. STEPHENS ENVIRONMENTAL, INC. - Jon Aronson 3278 Swetzer Road (916) Loomis, CA RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists 1800 Enterprise Blvd. (800) West Sacramento, CA continued next page May 2011 Sacramento Claims Association News Network 19

20 Sacramento Claims Association News Network Thanks to all our paid directory listing sponsors CONTRACTORS - MICROBIAL REMEDIATION - continued SERVPRO OF SOUTH SHASTA COUNTY - Doug & DeAnn Williams P.O. Box (530) Redding, CA ZEBRA RESTORATION - Michael Z Zboralske/Debbie Kutch Sunrise Park Dr. Ste 200 (916) Rancho Cordova, CA Fax (916) CRIME SCENE/FATALITY CLEAN-UP CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) Sacramento, Yuba City, Chico & Redding SERVPRO OF RANCHO CORDOVA - Rose Miller Sunrise Gold Cir., Suite C (916) Rancho Cordova, CA SERVPRO OF SOUTH SHASTA COUNTY - Doug & DeAnn Williams P.O. Box (530) Redding, CA ENGINEERS - FORENSIC BARRISH PELHAM & ASSOCIATES, INC. - Lisa Esquivel 3001 E Street (916) Sacramento, CA Fax (916) COMPLERE ENGINEERING GROUP, INC. - Gene Wilkins, P.E. Fire C&O, Property Liability, Thermography, Structural 4230 Kiernan Av., Suite 210 (209) Modesto, CA Fax (209) HAAG ENGINEERING COMPANY - Kathy Krainock Leaders in (949) Forensic Engineering Fax (949) OCONNOR ENGINEERING - Michael O Connor/Chuck Thomas 1172 National Dr. Ste 100 (916) Sacramento, CA ENVIRONMENTAL - TESTING & CONSULTING SIERRA ENVIRONMENTAL - Chris Hintz (209) P. O. Box (714) Woodbridge, CA Fax ( FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Throughout California (800) Fax: (510) Arizona & Nevada PACIFIC FIRE INVESTIGATIONS - fire & explosion experts P.O. Box 703 (415) Kentfield, CA RON HALL & ASSOCIATES - Ron Hall Full Service Fire Investigations since 1977 Serving California (800) (916) & Nationwide FLOOR COVERING Masters Wholesale - Jeff Lovelace 2504 Mercantile Dr. (916) Rancho Cordova, CA Fax (916) MARKETING SERVICES MARKET SHARE - Joan Barrett P. O. Box (916) Sacramento, CA A HUGE Thank You to All Our Valued Paid Ad Sponsors LEAK DETECTION/PLUMBING Masters Wholesale - Mike LaVerdure 2504 Mercantile Dr. (916) Rancho Cordova, CA Fax (916) PIPE PROS - Randall Chard Leak Detection Video Inspection 800) 517-PIPE (7473) Utility Location OVERSPRAY REMOVAL Nationwide Overspray - Eric Gerencser Benicia, California (925) Safe Overspray Removal (800) PROPERTY RESTORATION-CLOTHING SPECIALISTS BLUE SKY CLEANERS - Larry Hancock Garment Restoration - Nobody CARES about you more (510) Fax (510) FABRIC RESTORATION SERVICE TEAM - Jim Nicholas 910 Striker Avenue, Suite E (800) 80-SMOKE (916) Sacramento, CA Fax (916) REVIVAL GARMENT RESTORATION, INC. - Stephen Crotty/John Vigallon A Higher Class of Service (925) Throughout N. California Fax (209) PROPERTY RESTORATION/CONTENTS AMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt 8440 Elder Creek Road (916) Sacramento, CA Fax (916) BELFOR USA - Kevin Lahey 3132 Dwight Rd Ste 300 (916) Fax (916) Elk Grove, CA CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) Sacramento, Yuba City, Chico & Redding FIVE STAR RESTORATION - Aaron Provencal/Brenda Gallion 2372 Gold River Rd (916) Gold River, CA Fax (916) PUROCLEAN FIRE & WATER D.R. - Robert Cline Serving Sacramento, El Dorado, Placer & surrounding Counties (including Tahoe Region) Water, Fire, Smoke, (877) Mold, & Biohazard (916) PUROCLEAN HOME RESCUE - Lynsey Camara Water, Fire & Mold Restoration - Serving Sacramento, S. Lake Tahoe (866) and Surrounding areas Fax (916) THE RESTORATION CLEANUP COMPANY Contents Restoration Specialists Asbestos Decontamination, NS Inventory RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists 1800 Enterprise Blvd. (800) West Sacramento, CA SERVICEMASTER OF FAIRFIELD/VACAVILLE - Denise Weston/Jay Weston 1111 Western St. Ste A2 (800) Fairfield, CA Fax (707) SERVICEMASTER OF NAPA VALLEJO & BENICIA - Eric Larson/Lynn Fuller P. O. Box 6867 (800) Napa, CA Fax (707) SERVICEMASTER RESTORATION SERVICES - Ryon Hayward Serving Contra Costa (800) 480-TIDY & Marin Counties SERVPRO OF AUBURN/ROCKLIN - Ruth Griffith A Sierra Meadows Dr. (916) Rocklin, CA May 2011 Sacramento Claims Association News Network

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