Junos Space. Network Monitoring. Release Modified: Copyright 2015, Juniper Networks, Inc.

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1 Junos Space Network Monitoring Release 14.1 Modified:

2 Juniper Networks, Inc Innovation Way Sunnyvale, California USA All rights reserved. Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Junos Space Network Monitoring 14.1 All rights reserved. The information in this document is current as of the date on the title page. YEAR 2000 NOTICE Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related limitations through the year However, the NTP application is known to have some difficulty in the year END USER LICENSE AGREEMENT The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ( EULA ) posted at By downloading, installing or using such software, you agree to the terms and conditions of that EULA. ii

3 Table of Contents About the Documentation xi Documentation and Release Notes xi Supported Platforms xi Documentation Conventions xi Documentation Feedback xiii Requesting Technical Support xiv Self-Help Online Tools and Resources xiv Opening a Case with JTAC xiv Part 1 Overview Chapter 1 Network Monitoring Overview Network Monitoring Workspace Overview Network Monitoring Reports Overview Resource Graphs Key SNMP Customized Performance Reports, Node Reports, and Domain Reports Database Reports Statistics Reports Chapter 2 Alarm Notification Overview Alarm Notification Configuration Overview Basic Filtering Guidelines for Configuring Alarm Notifications Advanced Filtering Chapter 3 Topology Overview Network Monitoring Topology Overview Part 2 Configuration Chapter 4 Monitoring Devices and Assets Viewing the Node List Resyncing Nodes Turning SNMP Data Collection Off and On Searching in the Network Monitoring Workspace Viewing the Dashboard Tracking and Searching for Assets Working with Topology Using the Search Option to View Nodes Working with Topology Views Viewing the Events and Alarms Associated with a Node iii

4 Network Monitoring Viewing Alarms and Node Details Viewing Nodes with Active Alarms Managing Alarms Associated with Nodes Viewing the Topology with Different Layouts Automatic Refresh of the Topology Viewing the Status of Node Links Pinging a Node Viewing the Resource Graphs Associated with the Node Connecting to a Device by Using SSH Chapter 5 Working With Events, Alarms, and Notifications Viewing and Tracking Outages Viewing and Managing Events Events Landing Page Advanced Event Search Viewing the Events List Viewing Event Details Using Event Filters to View Events Managing Event Filters Configuring Event Filters Deleting Event Filters Viewing and Managing Alarms Viewing Alarms Using Alarm Filters to View Alarms Acknowledging Alarms Clearing Alarms Escalating Alarms Unacknowledging Alarms Viewing Acknowledged Alarms Managing Alarm Filters Configuring Alarm Filters Deleting Alarm Filters Viewing, Configuring, and Searching for Notifications Notification Escalation Chapter 6 Working With Reports and Charts Creating Reports Creating Key SNMP Customized Performance Reports, Node Reports, and Domain Reports Creating a New KSC Report from an Existing Report Viewing Reports Viewing Resource Graphs Viewing Key SNMP Customized (KSC) Performance Reports, Node Reports, and Domain Reports Viewing Database Reports Sending Database Reports Viewing Pre-run Database Reports Viewing Statistics Reports Generating a Statistics Report for Export iv

5 Table of Contents Deleting Reports Deleting Key SNMP Customized Reports Deleting Pre-Run Database Reports Viewing Charts Chapter 7 Configuring Alarm Notification Configuring Alarm Notification Configuring a Basic Filter for Alarm Notification Activating Alarm Notification Configuration Files for Basic Filtering Reloading a Filter Configuration to Apply Filter Configuration Changes Part 3 Administration Chapter 8 Managing Network Monitoring System Admin: Configuring Network Monitoring Network Monitoring System: System Information Generating a Log File for Troubleshooting Notification Status Updating Network Monitoring After Upgrading the Junos Space Network Management Platform Overview Step 1: Monitoring the Software Install Status Window for File Conflicts Step 2: Identifying Files with Conflicts Step 3: Merging Files with Conflicts Step 4: Verifying the Manual Merge Status of Configuration Files Step 5: Final Steps After Upgrading Network Monitoring Chapter 9 Managing Network Monitoring Operations Configuring SNMP Community Names by IP Configuring SNMP Data Collection per Interface Managing and Unmanaging Interfaces and Services Managing Thresholds Creating Thresholds Modifying Thresholds Deleting Thresholds Selecting and Sending an Event to the Network Management System Configuring Notifications Configuring Event Notifications Configure Destination Paths Configure Path Outages Configuring Scheduled Outages Compiling SNMP MIBs Uploading MIBs Compiling MIBs Viewing MIBs Deleting MIBs Clearing MIB Console Logs Generating Event Configuration Generating a Data Collection Configuration v

6 Network Monitoring Managing Events Configuration Files Adding New Events Configuration Files Deleting Events Configuration Files Modifying Events Configuration Files Managing SNMP Collections Adding a New SNMP Collection Modifying an SNMP Collection Managing Data Collection Groups Adding New Data Collection Files Deleting Data Collection Files Modifying Data Collection Files Chapter 10 Managing Network Monitoring Services Managing Services Chapter 11 Managing Devices Managing Surveillance Categories Modifying Surveillance Categories Deleting Surveillance Categories Adding Surveillance Categories Part 4 Index Index vi

7 List of Figures Part 2 Configuration Chapter 4 Monitoring Devices and Assets Figure 1: Topology View GUI Controls vii

8 Network Monitoring viii

9 List of Tables About the Documentation xi Table 1: Notice Icons xii Table 2: Text and Syntax Conventions xii Part 2 Configuration Chapter 4 Monitoring Devices and Assets Table 3: Alarms Table Table 4: Notifications Table Table 5: Node Status Table Table 6: Resource Graphs Table Table 7: Topology Options Chapter 5 Working With Events, Alarms, and Notifications Table 8: Information Displayed in the Alarms List Part 3 Administration Chapter 10 Managing Network Monitoring Services Table 9: Starting, Stopping, and Restarting Network Monitoring ix

10 Network Monitoring x

11 About the Documentation Documentation and Release Notes Documentation and Release Notes on page xi Supported Platforms on page xi Documentation Conventions on page xi Documentation Feedback on page xiii Requesting Technical Support on page xiv Supported Platforms To obtain the most current version of all Juniper Networks technical documentation, see the product documentation page on the Juniper Networks website at If the information in the latest release notes differs from the information in the documentation, follow the product Release Notes. Juniper Networks Books publishes books by Juniper Networks engineers and subject matter experts. These books go beyond the technical documentation to explore the nuances of network architecture, deployment, and administration. The current list can be viewed at For the features described in this document, the following platforms are supported: JA1500 JA2500 Documentation Conventions Table 1 on page xii defines notice icons used in this guide. xi

12 Network Monitoring Table 1: Notice Icons Icon Meaning Description Informational note Indicates important features or instructions. Caution Indicates a situation that might result in loss of data or hardware damage. Warning Alerts you to the risk of personal injury or death. Laser warning Alerts you to the risk of personal injury from a laser. Tip Indicates helpful information. Best practice Alerts you to a recommended use or implementation. Table 2: Text and Syntax Conventions Table 2 on page xii defines the text and syntax conventions used in this guide. Convention Description Examples Bold text like this Represents text that you type. To enter configuration mode, type the configure command: configure Fixed-width text like this Italic text like this Represents output that appears on the terminal screen. Introduces or emphasizes important new terms. Identifies guide names. Identifies RFC and Internet draft titles. show chassis alarms No alarms currently active A policy term is a named structure that defines match conditions and actions. Junos OS CLI User Guide RFC 1997, BGP Communities Attribute Italic text like this Represents variables (options for which you substitute a value) in commands or configuration statements. Configure the machine s domain name: [edit] set system domain-name domain-name xii

13 About the Documentation Table 2: Text and Syntax Conventions (continued) Convention Description Examples Text like this Represents names of configuration statements, commands, files, and directories; configuration hierarchy levels; or labels on routing platform components. To configure a stub area, include the stub statement at the [edit protocols ospf area area-id] hierarchy level. The console port is labeled CONSOLE. < > (angle brackets) Encloses optional keywords or variables. stub <default-metric metric>; (pipe symbol) Indicates a choice between the mutually exclusive keywords or variables on either side of the symbol. The set of choices is often enclosed in parentheses for clarity. broadcast multicast (string1 string2 string3) # (pound sign) Indicates a comment specified on the same line as the configuration statement to which it applies. rsvp { # Required for dynamic MPLS only [ ] (square brackets) Encloses a variable for which you can substitute one or more values. community name members [ community-ids ] Indention and braces ( { } ) ; (semicolon) Identifies a level in the configuration hierarchy. Identifies a leaf statement at a configuration hierarchy level. [edit] routing-options { static { route default { nexthop address; retain; } } } GUI Conventions Bold text like this Represents graphical user interface (GUI) items you click or select. In the Logical Interfaces box, select All Interfaces. To cancel the configuration, click Cancel. > (bold right angle bracket) Separates levels in a hierarchy of menu selections. In the configuration editor hierarchy, select Protocols>Ospf. Documentation Feedback We encourage you to provide feedback, comments, and suggestions so that we can improve the documentation. You can provide feedback by using either of the following methods: Online feedback rating system On any page at the Juniper Networks Technical Documentation site at simply click the stars to rate the content, and use the pop-up form to provide us with information about your experience. Alternately, you can use the online feedback form at https://www.juniper.net/cgi-bin/docbugreport/. xiii

14 Network Monitoring Send your comments to Include the document or topic name, URL or page number, and software version (if applicable). Requesting Technical Support Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC. JTAC policies For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at Product warranties For product warranty information, visit JTAC hours of operation The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year. Self-Help Online Tools and Resources For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: Find CSC offerings: Search for known bugs: Find product documentation: Find solutions and answer questions using our Knowledge Base: Download the latest versions of software and review release notes: Search technical bulletins for relevant hardware and software notifications: Join and participate in the Juniper Networks Community Forum: Open a case online in the CSC Case Management tool: To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/serialnumberentitlementsearch/ Opening a Case with JTAC You can open a case with JTAC on the Web or by telephone. Use the Case Management tool in the CSC at Call JTAC ( toll-free in the USA, Canada, and Mexico). xiv

15 About the Documentation For international or direct-dial options in countries without toll-free numbers, see xv

16 Network Monitoring xvi

17 PART 1 Overview Network Monitoring Overview on page 3 Alarm Notification Overview on page 9 Topology Overview on page 13 1

18 Network Monitoring 2

19 CHAPTER 1 Network Monitoring Overview Network Monitoring Workspace Overview on page 4 Network Monitoring Reports Overview on page 7 3

20 Network Monitoring Network Monitoring Workspace Overview The Network Monitoring workspace enables you to assess the performance of your network, not only at a point in time, but also over a period of time. This feature enables you to determine trending and diverse other things; for example, whether service-level agreements (SLAs) have been violated. NOTE: Junos Space Release 13.3 and later supports SNMP monitoring of devices using SNMP v1 and SNMPv2c. CAUTION: Although additional network monitoring functionality can be accessed by customizing its XML files, editing these files can affect the functionality of the Network Monitoring workspace. We recommend that you do not edit these XML files unless you are directed to do so by Juniper Networks. To grant a Junos Space user full privileges to access and perform tasks from the Network Monitoring workspace, the user must be assigned the FMPM Manager role. To grant a Junos Space user read-only access to the Network Monitoring workspace, the user must be assigned the FMPM Read Only User role. The Network Monitoring workspace supports the following three types of users: Administrator role: A user assigned the FMPM Manager role and with access to Global domain can view and administer all devices in the Network monitoring workspace, including all devices that exist in other sub-domains. Regular user role: A user assigned the FMPM Manager role but without access to global domain can only view and administer devices in their selected domain. This type of user can also acknowledge and clear alarms. Read only user role: A user assigned the FMPM Read Only User role (or a customized role with FMPM access capability except admin tab) in Junos Space. This type of user can only view devices in the selected domain, but cannot access the Network Monitoring > Admin workspace and cannot acknowledge or clear alarms. When a remote user (with the FMPM manager role) logs in from the Junos Space user interface, Junos Space authenticates the user from the remote authentication server as follows: If the remote authentication is successful, Junos Space uses the user s login credentials to authenticate with the network monitoring server and either creates or updates the network monitoring local user. If the remote authentication fails and the user previously existed on the network monitoring server, Junos Space removes the network monitoring local user. To analyze and aggregate device-level performance data, and to detect device faults, 4

21 Chapter 1: Network Monitoring Overview the Network Monitoring workspace uses a collection of data from managed elements. Performance data is collected automatically if the SNMP settings are set properly for a discovered device. The following performance data is collected: Collection View historical performance data by using a graphical monitoring tool that allows customization of the parameters to be displayed and the devices to be monitored. Create graphs and charts. Create and export reports in PDF and HTML formats. Define advanced variables that require calculations for historical performance monitoring. Allow raw data to be rolled up into processed data, allowing data to be processed from a more-specific to a less-specific level (for example, data collected at a quarter hourly interval can be rolled into hourly data, hourly data can be rolled into daily data, daily can be rolled into weekly data, and weekly data can be rolled into yearly data). Thresholds Set thresholds for performance data values including specifying warning and error levels. Create threshold graphs. Generate threshold-crossing alarms that can be displayed or forwarded. Faults Receive SNMP traps directly from devices and other enterprise management systems (EMSs). Forward traps to other EMSs. Generate and display events and alarms. Get basic correlation with alarms; for example, clearing alarms and deduplicating alarms. Detect device faults based on data collected from devices. You can perform the following tasks from the Network Monitoring workspace: Node List: List all the devices under monitoring (see Viewing the Node List on page 17). Search: Search for devices (see Searching in the Network Monitoring Workspace on page 20). Outages: View unavailable (down) services (see Viewing and Tracking Outages on page 35). Events: View events (see Viewing and Managing Events on page 36). Alarms: View alarms (see Viewing and Managing Alarms on page 41). 5

22 Network Monitoring Notifications: Display notices received by users (see Viewing, Configuring, and Searching for Notifications on page 47). Assets: Search asset information and assets inventory (see Tracking and Searching for Assets on page 24). Reports: View reports (see Viewing Reports on page 50). Charts: View charts (see Viewing Charts on page 55). Topology: View nodes in the network topology and the events and alarms associated with the nodes (see Working with Topology on page 25). Admin: Perform system administration (see Admin: Configuring Network Monitoring on page 63). The main Network Monitoring landing page is a dashboard, displaying the most important information about your nodes: Nodes with outages Availability over the last 24 hours Notifications (outstanding notices) On-call schedule Key SNMP customized (KSC) performance reports (if defined and available) In addition, from this page you can do quick searches on nodes and resource graphs. NOTE: During the Network Monitoring upgrade process, the modified configuration files are automatically merged. However, if the automatic merge fails, you must manually merge the files that could not be merged by following the procedure explained in the Updating Network Monitoring After Upgrading the Junos Space Network Management Platform on page 65 topic When you upgrade from Release 13.1 or Release 13.3 to Release 14.1, the linkd-configuration.xml file is renamed to linkd-configuration.xml.old.bak, and the enlinkd-configuration.xml file is added. Related Documentation Network Monitoring Reports Overview on page 7 Updating Network Monitoring After Upgrading the Junos Space Network Management Platform on page 65 6

23 Chapter 1: Network Monitoring Overview Network Monitoring Reports Overview You can generate and view resource graphs, key SNMP customized (KSC) performance reports, KSC node reports, KSC domain reports, database reports, and statistics reports. To access the reports function, select Network Monitoring > Reports. Resource Graphs on page 7 Key SNMP Customized Performance Reports, Node Reports, and Domain Reports on page 7 Database Reports on page 7 Statistics Reports on page 7 Resource Graphs Resource graphs provide an easy way to represent visually the data collected from managed nodes throughout your network. You can display critical SNMP performance, response time, and so forth. You can narrow your selection of resources by entering a search string in the Name contains box. This invokes a case-insensitive substring match on resource names. Key SNMP Customized Performance Reports, Node Reports, and Domain Reports KSC reports enable you to create and view SNMP performance data using prefabricated graph types. The reports provide a great deal of flexibility in time spans and graph types. You can save KSC report configurations so that you can refer to key reports in the future. Node reports show SNMP data for all SNMP interfaces on a node. Domain reports show SNMP data for all SNMP interfaces in a domain. You can load node reports and domain reports into the customizer and save them as a KSC report. You can narrow your selection of resources by entering a search string in the Name contains box. This invokes a case-insensitive substring match on resource names. Database Reports Database reports provide a graphical or numeric view of your service-level metrics for the current month-to-date, previous month, and last 12 months by categories. Statistics Reports Statistics reports provide regularly scheduled statistical reports on collected numerical data (response time, SNMP performance data, and so forth). Related Documentation Network Monitoring Workspace Overview on page 4 Creating Reports on page 49 Deleting Reports on page 55 Viewing Reports on page 50 7

24 Network Monitoring Viewing the Node List on page 17 8

25 CHAPTER 2 Alarm Notification Overview Alarm Notification Configuration Overview on page 9 Alarm Notification Configuration Overview By default, the alarms generated by managed devices in the Junos Space platform are sent to the network monitoring functionality. To enable alarm notification for supported Junos Space applications, you can configure the alarmnotificationconf.xml file to specify the alarm notifications that designated Junos Space applications should receive. The applications will receive only those alarms that you configure in the alarmnotificationconf.xml file and that match the specified filter criteria. You can configure basic and advanced filters so that any alarms that match the configured filtering conditions are forwarded to the designated applications. Basic Filtering on page 9 Guidelines for Configuring Alarm Notifications on page 10 Advanced Filtering on page 10 Basic Filtering You configure a basic filter to filter alarms based on the Unique Event Identifier (UEI), device family, and severity. At minimum, you must configure a UEI filter. Filtering by device family, severity, or both, is optional. To configure a basic filter for alarm notification, at minimum, you must configure the following notification tags in the alarmnotificationconf.xml file, which must reside in the /opt/opennms/etc/alarm-notification directory: Notification name UEI of the alarm to be notified The script to be executed for the configured UEI You can also configure the following tags in the alarmnotificationconf.xml file: Severity Supported severity values are Indeterminate, Cleared, Normal, Warning, Minor, Major, and Critical. 9

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