Bachelor Degree in Tourism and Hospitality Management

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1 Bachelor Degree in Tourism and Hospitality Management Academic Year: Teaching guide Area: Human Resources and Organization Management Subject: HRMI: Personnel policies Period: Semester 5 Lecturers: Mr. Javier Loscos Arenas Publication for the exclusive use of the School of Tourism and Hospitality Management Sant Ignasi (Ramon Llull University). Total or partial reproduction is prohibited.

2 MODULE: INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT AREA: HUMAN RESOURCES AND ORGANIZATION MANAGEMENT SUBJECT: HRMI: PERSONNEL POLICIES CODE: OB5HRM-I LANGUAGE: ENGLISH YEAR: 3 PERIOD: SEMESTER 5 CREDITS: 6 ECTS 1. Subject objectives The course aims to focus the student in managing people at a senior level, considering the problems of labor relations and the current challenges in HR Management. This course will also help the students to achieve the objectives of the Business Organizations. 2. Competencies developed Basic B01 - Be able to acquire, understand and structure knowledge. B02 - Be able to apply knowledge. B03 - Be able to search for and manage information in order to solve problems, transmit reflective judgements and/or make decisions. General G04 - Knowledge of yourself: be able to read your emotions and judge their impact, and be able to control them and your negative emotions. Understand your strong points and your limitations and apply these to the professional environment. G05 - Self-confidence: be able to adapt to different professional situations or people, maintaining balance which allows for efficiency. Implies being able to understand and value other positions, adopting a point of view according to the situation, being sure of your self-worth and abilities. Flexibility/adaptability: be flexible in changing situations and overcome obstacles. G07 - Team work and collaboration: Cooperates actively and jointly in achieving common objectives. G08 - Conflict management: be able to negotiate and resolve disagreements. G11 - Planning and organization: reflects a constant concern for minimizing uncertainty in the environment and comply with established quality parameters. 1

3 Specific E02 - Understanding the legal framework regulating tourism activities E11 - Plan and manage human resources in tourism organizations. 3. Content Week 1 Introduction. Course description Organizational management Business organisational models. Structures, sizes and types. Complexity. Week 2 Organizational management Business organisational models. Structures, sizes and types. Complexity management. Week 3 Agents + Employment State, Unions and business associations Agents involved in Labor relations. Complexity of relationships and problems arising. Spanish model and chronology. Problems and imbalances in our system. Conditions. Features, elements and concepts. Week 4 Agents + Employment State, Unions and business associations Agents involved in Labor relations. Complexity of relationships and problems arising. Spanish model and chronology. Problems and imbalances in our system. Conditions. Features, elements and concepts. Week 5 Representation Spanish institutional relations Spanish system. Unions. Institutional relations.. Week 6 Representation Spanish institutional relations Spanish system. Unions. Institutional relations.. Week 7 Salaries Remuneration policy Remuneration policy in Spain. Models and comparative approaches and trends. 2

4 Week 8 Salaries Remuneration policy Remuneration policy in Spain. Models and comparative approaches and trends. Week 9 Negotiation Getting to yes Collective bargaining. Collective agreements. Stakeholders. Results and management.. Week 10 Negotiation Getting to yes Collective bargaining. Collective agreements. Stakeholders. Results and management.. Week 11 Change management?change? The challenge The need for change on a changing world. Environments of Uncertainty. Week 12 Change management?change? The challenge The need for change on a changing world. Environments of Uncertainty. Week 13 Diversity Management: Cultural spheres / Cross cultural management Diversity Management Module 1 Faux-pas and spheres of culture Why do we need intercultural training? Culture basics Cross-cultural Hospitality/tourism management Cross-cultural assessments. Developmental Model of Intercultural Sensitivity. Introductions to analysis models on cultural dimensions. Hofstede?s, Trompenaars, Hall, Kluckhohn-Strodtbeck?. 4. Teaching methodology Debates. Practical Exercises. Case Studies. Student Presentations (individual or group). Plenary Lectures. Role-plays. Movie Forum. 3

5 5. Assessment activities Regular examination call Organization Social agents // Reading / assignment (Sep, 21/2015) Academic Work (Group - 5%) Evaluated competences: B01, B02, G08, G05, G07 Reading / Papers presentation Civil servants (Oct, 05/2015) Case analysis (Group - 5%) Evaluated competences: B01, E11 Employment (Oct, 12/2015) Academic Work (Group - 5%) Evaluated competences: B01, B03, G08 Class assignment (Oct, 26/2015) Case analysis (Group - 15%) Evaluated competences: B01, B02, B03, G04, G05, G07, G08, G11, E02, E11 Movie Ressources humaines (Nov, 09/2015) Case analysis (Individual - 5%) Evaluated competences: B03, G05, G07, G08, G04 Change Management Harvard Business Review reading (Nov, 23/2015) Academic Work (Individual - 5%) Evaluated competences: G05, G07, G08, G11, E02, E11 Final exam (Individual - 60%) Todas las actividades se evalúan en conjunto. Se calculará la media de todas. Se exige un mínimo de 4 en el examen final para poder realizar la media de todas las actividades 4

6 Resit examination call Final exam (Individual - 100%) Solo se evaluará el examen, no las actividades realizadas durante el curso Repeating students without attendance: regular examination call Final exam (Individual - 100%) Repeating students without attendance: resit examination call Final exam (Individual - 100%) Solo se evaluará el examen Follow-up meetings Week 3 (Sep, 28/2015), 12:30 Week 7 (Oct, 19/2015), 12:30 Week 13 (Nov, 30/2015), 12:30 6. Bibliography Mandatory readings Harvard Business Review readings Seven habits of Highly Effective People Schneider, S. and Barsoux, J.(2003) Managing Across Cultures Hertfordshire: Prentice Hall. See chapters/pages2,3,4 Penguin Group (2004) Getting to yes Roger Fisher and William Ury 5

7 7. Lecturer/s Mr. Javier Loscos Arenas - Contact hour: Monday after class Bachelor of Economics and Management (UPC). In 1994 he obtained the ICEX grant. After several years working as an Area Manager and living in different countries, created in Barcelona his first company dedicated to children s entertainment. In 2007 he started a new professional project as a partner of an international construction company specializing in developing and managing real estate projects in Uruguay and Argentina. Since 2012 is partner in an international consulting firm specialized in Strategic Consulting projects. He is currently Director of a multinational company dedicated to human resources His collaboration with TSI started in 2000 working as Professor of Human Resources and Personnel Policies for the HR Department. In 2011 he also began to collaborate at Berklee College of Boston, teaching and working on issues related to human factor 8. Observations * Information on the academic calendar, exam timetables, and room assignment will be posted on the virtual campus and on the faculty s web site once it is available. * Academic norms and regulations is an obligation for all the members of the academic community in the faculty. It is important that students understand the operation of the subject and especially the emphasis on the content of the presentations in the practical sessions. The idea is that students can experience firsthand and have a very personal course content. The syllabus is subject to change. 6

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