Leveraging Data Management to Empower Patients

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1 CDW HEALTHCARE WE GET IT Leveraging Data Management to Empower Patients I.T. SOLUTIONS DATA MANAGEMENT: ACCESS, OPTIMIZATION, SECURITY PATIENT INFORMATION AND PORTALS CLOUD ADOPTION, STRATEGY AND SECURITY BIG DATA AND ANALYTICS SERVER AND STORAGE STRATEGY AND OPTIMIZATION

2 Contents Introduction IT s at the Heart of Patient Empowerment PAGE 3 1 Mastering Data Management PAGE 4 2 Optimizing Patient Portals for Meaningful Use and More PAGE 7 3 Paving Your Path to the Cloud PAGE 10 4 Priming for Population Health Management with Big Data and Analytics PAGE 13 5 Streamlining Your Storage Strategy PAGE 16 6 CDW Healthcare at Your Service PAGE 19 SHARE THIS 2

3 Introduction IT S AT THE HEART OF PATIENT EMPOWERMENT It s the era of patient engagement and empowerment a time when arming patients with tools to make care faster, easier and more accurate takes center stage. And IT plays an important role. Today s healthcare technologies break down barriers between physicians and patients, supporting connection and information sharing in ways previously impossible until now. Data management components, the cloud, patient portals, storage technologies and Big Data/analytics platforms all pave the way for secure, real-time data access, at any time from anywhere. This empowers patients to interact with doctors, stay updated on personal medical records, research conditions and monitor their own health. Now more than ever, patients play an active, invested role in their care and IT is at the heart of this revolution. $5.5B 2014 $13.7B 2019 The global patient engagement solutions market will grow at an estimated CAGR of 20% from 2014 to 2019, to reach $13.7 billion by 2019 (up from $5.5 billion in 2014). Source: beforeitsnews.com, Patient Engagement Solutions Market Trends & Forecasts to 2019, November 2014 SHARE THIS 3

4 CHAPTER 1 Mastering Data Management SHARE THIS 4

5 Mastering Data Management WHY DOES DATA MANAGEMENT MATTER? It all comes down to data. Storing it. Accessing it. Sharing it. Viewing it. And technology is the key to ensuring the right data is pulled up at the right time, especially for the new breed of proactive patients. Meaningful use (MU) accelerated the digital data era with the requirement to adopt an EHR. Now, years out from Stage 1, we re seeing data access expand farther. Healthcare entities need the IT to handle this demand. From document management software to servers and virtualization software, and security/dlp tools to data access devices, integrated IT that protects and seamlessly transfers data is (dare we say) just what the doctor ordered. SHARE THIS 5

6 Mastering Data Management The New Facet of Data Sharing Phil Asiala, CDW Field Solution Architect Before meaningful use and EMR adoption changed the data exchange landscape, organizations relied on separate applications for each area, be it the ED, OR or ICU. Now, data from all sources is colocated in the same database and data management is the key to successful centralization of information for sharing with labs, other practices and especially patients themselves. CONSIDER THIS: The digital universe the data we create and copy annually is doubling in size every two years. By 2020 it will reach 44 zettabytes, or 44 trillion gigabytes. 44 TRILLION GIGABYTES Source: emc.com, EMC Digital Universe Study, 2014 VIDEO Eager to learn more about what patient data management is and why it matters? Watch our short overview video. SHARE THIS 6

7 CHAPTER 2 Optimizing Patient Portals for Meaningful Use and More SHARE THIS 7

8 Optimizing Patient Portals for Meaningful Use and More PORTALS ARE FAST BECOMING THE MAIN PATIENT GATEWAY TO PERSONAL HEALTH RECORDS Accessible online via home computers, tablets, smartphones and many times in-office during a doctor visit, portals offer essential empowerment tools. From access to test and lab results, educational materials, discharge summaries and appointment reminders, to connection with care teams via Q&A features, and chat functions portals play a key role in adhering to meaningful use compliance mandates while arming patients with the means to actively participate in their own healthcare. HOW DO YOU RATE? Do you provide a patient portal? If so, how does it stack up against these most popular features (as noted in a recent survey)? The most desired patient portal features include: 24 % Online scheduling 22 % Viewing test/lab results 21 % Ability to pay bills online Source: healthcare-informatics. com, Another Survey Points to Slow Adoption Rates With Patient Portals, August 2014 SHARE THIS 8

9 Optimizing Patient Portals for Meaningful Use and More DON T OVERLOOK THE PATIENT IN PATIENT PORTALS When optimizing a portal to meet MU requirements for patient data access, you can t overlook the most important success factor user satisfaction. If your portal is hard to navigate, cumbersome to log on to, or data is not secure, patients simply won t use it. So what can you do to increase your odds of end-user adoption? 1 Go above and beyond HIPAA security requirements to demonstrate that you re putting patient safety first. FAST FACT A study published by the Annals of Family Medicine found that patients aged had the highest portal usage rate (one of three) of any age group researched. Source: healthitoutcomes.com, PCPs Crucial to Patient Portal Adoption, September 2014 PATIENTS AGED HIGHEST USAGE RATE 2 3 Assume patients will log on to access multiple functions at once, and then prepare for that type of heavy use. Make it intuitive and visually welcoming. And don t underestimate the value of periodically surveying users to see what s working and what s not. WEBINAR Considering implementing or improving a patient portal? Access our Creating a Successful Patient Portal Strategy webinar for technology tips and best practices. SHARE THIS 9

10 CHAPTER 3 Paving Your Path to the Cloud SHARE THIS 10

11 Paving Your Path to the Cloud HEALTHCARE CLOUD ADOPTION IS ON AN UPSWING. WHY? Because concerns about security have lessened and the need to more efficiently store data and applications is trumping any trepidation about the I need to see it to know it s working sentiment. Today, healthcare organizations can leverage the cloud for anything from secure, scalable storage/backup to colocation and virtual desktop/server management. The benefits are clear for hospitals (greater efficiency, cost savings) and their IT staff (simplified management, do more with less ). But what about patients? The cloud can help speed delivery of care-enhancing tools to both patients and their care teams. Whether providing video conferencing for cross-country consults, enabling the download of mhealth apps or improving disaster recovery capability, the cloud helps ensure patients have instant, safe access to data. Cloud-based options store data offsite and are faster to access than tape backup, increasing uptime for an industry where data access can mean life or death. SHARE THIS 11

12 Paving Your Path to the Cloud Cloud Boosts Patient Experience Sandra Yu, CDW Healthcare Cloud Client Executive Cloud technologies ultimately allow organizations to be more efficient, which translates to decreased patient wait times and improved treatment. From an inpatient perspective, wireless access and the ability to order food from a mobile device are just two benefits made possible by the cloud, which ultimately supports a more comfortable patient experience. FAST FACT By 2020, 80% of healthcare data will pass through the cloud at some point in its lifetime as providers increasingly turn to the cloud for data collection, aggregation, analytics and decision making. Source: fiercehealthit.com, 2015 Healthcare Predictions: Growth in Analytics, Mobile, Security Risks, November % OF DATA VIDEO Interested in seeing more about how the cloud is shedding light on healthcare infrastructures? View our latest cloud trends video. SHARE THIS 12

13 CHAPTER 4 Priming for Population Health Management with Big Data and Analytics SHARE THIS 13

14 Priming for Population Health Management with Big Data and Analytics THE PROMISE OF POPULATION HEALTH MANAGEMENT CAN EMPOWER PATIENTS AND THE HEALTHCARE COMMUNITY by revealing health patterns and predictors in the hopes of one day preventing illnesses before they occur. But the research involved can only be as accurate and successful as the data available to analyze. That s where Big Data and analytics come in. Big Data encompasses all the healthrelated information on record for all patients. It s out there, so the question becomes how to capture it. Many healthcare organizations have started down this road by adopting analytics software and tools that can begin to mine, aggregate and analyze the wealth of untapped data to be had. This is a must if organizations, ACOs, HIEs and practices hope to integrate their records in an effort to improve overall population care. SHARE THIS 14

15 Priming for Population Health Management with Big Data and Analytics ACCORDING TO CDW HEALTHCARE S ANALYTICS IN HEALTHCARE REPORT, two-thirds of healthcare decision makers indicate analytics is a top three priority. View the report here. Imagine how that could increase in the next decade as more ACOs, HIEs and health systems adopt analytics tools to harness the potential of Big Data to improve care, more accurately target illnesses and even help prevent maladies based on data analysis. FAST FACT If U.S. healthcare were to use Big Data creatively and effectively to drive efficiency and quality, the sector could create more than $300 billion in value every year. Two-thirds of that would be in the form of reducing U.S. healthcare expenditure by about 8%. Source: mckinsey.com, Big Data: The Next Frontier for Innovation, Competition, and Productivity, May 2011 BIG DATA $300B ANNUAL VALUE ANALYTICS INFOGRAPHIC Data is only as useful as the meaning behind it. View the infographic here. SHARE THIS 15

16 CHAPTER 5 Streamlining Your Storage Strategy SHARE THIS 16

17 Streamlining Your Storage Strategy THOUGH IN THE MIDST OF A DATA DELUGE, healthcare organizations are finding more options than ever when it comes to storing the data today s empowered patients demand access to. And that s crucial, given it s truly the healthcare organizations that can either advance patient engagement or impede it. WHY? Because a data storage strategy that ignores prioritization of access based on data importance, provides insufficient capacity or bandwidth to house an ever-increasing data volume, and overlooks overall infrastructure capability cannot keep pace with modern technologies that put information access at the patient s fingertips. And without seamless data access, patients are at a disadvantage when it comes to controlling their own health and care. Storage components include application and archive servers, tape drive units, switches, rack storage, virtualization software, storage management software, storage SAN/NAS, drive arrays and even the cloud. The key isn t to use all of these it s to choose the options that best fit the way an organization is set up, handles data and interacts with outside entities. SHARE THIS 17

18 Streamlining Your Storage Strategy FAST FACT HOW DOES YOUR STORAGE STRATEGY MEASURE UP? According to a 2014 HIMSS Analytics Survey, the most popular methods of data storage among hospitals and health systems include: 67 % Storage area network system 62 % External storage media 45 % Network attached storage system Source: beckershospitalreview.com, 7 Statistics on Hospitals Data Storage Methods, March 2014 HOW DATA-INTENSIVE IS HEALTHCARE? CONSIDER THESE FIGURES SHOWCASING FILE SIZE ALONE: One digital chest x-ray is equivalent to 10 megabytes of data. 10 ONE EXABYTE MEGABYTES OF DATA 1 MILLION 5000 OF DATA PROCEDURES Source: highscalability.com, How Big is a Petabyte, Exabyte, Zettabyte, or a Yottabyte? September 2012 PATIENTS A hospital with 1 million patients is equivalent to 1 exabyte of data. Source: panasas.com, Best Practices in Big Data Storage ONE TERABYTE OF DATA 1 terabyte is equivalent to 5000 digital mammography procedures. Source: emc.com, Frost & Sullivan s Drowning in Big Data white paper VIDEO Want a deeper download of your storage options? Take a look at our storage virtualization video. SHARE THIS 18

19 CHAPTER 6 CDW Healthcare at Your Service SHARE THIS 19

20 CDW Healthcare at Your Service CONNECTING SERVICES TO SOLUTIONS Our specialized services help support your investment in technology to further empower patients. To develop a strong patient empowerment strategy, it s integral to look beyond the IT components to the services and support pieces that lay the foundation for your solutions. You can better address your data management, patient information and portals, cloud adoption, strategy and security, BI and analytics, and storage needs with these types of underlying services: Patient Data Management: Data migration services can help you get your data where it needs to go Wireless Network Site Survey: Determines if there are any obstacles to optimal wireless access via mobile devices Cloud Strategy: Minimize risk to efficiently and securely transition your critical IT assets and workloads Security Assessment: Comprehensive assessment of your IT infrastructure and network to ensure it can protect sensitive patient data PoC Assessment: In-depth point-of-care review to ensure your current IT configuration can support your patient data demands PATIENT PORTALS CLOUD DATA STORAGE DATA MANAGEMENT ANALYTICS SHARE THIS 20

21 Conclusion IT ALL COMES BACK TO THE PATIENT Whether at the bedside, in an exam room or on a mobile device in a patient s hand, modern healthcare IT tools and applications are optimally designed to make the process of receiving care safer, more convenient and more transparent. As a result, patients feel increasingly empowered to interact with technology on their own behalf, leveraging data to lift the veil on their healthcare journey and arming themselves to demand the highest level of care. To learn more about technologies that support patient empowerment, visit CDW.com/communIT. MKT CDW Corporation SHARE THIS 21