Programme: BSc Hons International Hospitality Management ASc International Hospitality Operations. Course Title: Quality Management
|
|
- Lewis Wright
- 8 years ago
- Views:
Transcription
1 Programme: BSc Hons International Hospitality Management ASc International Hospitality Operations Course Title: Quality Management Course Code: QUAL301 Credit hours: 3 Prerequisite/s: Nil Co-requisite/s: Nil Lecturer/s: Giselle Hahn Lecturer s address: giselle.hahnwalsh@emiratesacademy.edu Course Rationale and Description QUAL301 is a course about quality. The principles, which guide quality concepts, are discussed. The consequences of quality management, which it intends to generate in tourism, service and manufacturing organizations, in both public and private sectors of the economy, are investigated. Teaching Philosophy: During this course the main goal is to stimulate the students learning, thinking, and inquisitiveness. Students critical thinking, analytical and problem-solving skills will be further developed through challenging tasks and projects. Students will not only learn the knowledge and the theories behind quality management, but will be able to apply them and use them in real life business situations. In order to incorporate this application, the course will include several experiential exercises, theories and guest lecture presentations. All students will be treated equally, with fairness and respect. They will benefit from the time spent in class, learn practical examples from industry professionals, and will be able to use the acquired knowledge in their future careers. Contribution to Graduate Profile: 1. The students will gain an understanding of the rationale, which has underpinned the development of quality management. 2. The students will gain an understanding of various tools used in different industries to measure and evaluate quality. 3. The students will be able to compare and contrast quality theories; 4. Critically apply strategic quality planning tools to evaluate current quality measurements in place. 5. Introduction to ISO and EFQM standards used in industry. QUAL Page 1
2 Specific Learning Outcomes Knowledge: Upon completion of this course, students will know how to: LO1. Understand the importance of quality management within tourism companies and organizations; LO2. Discuss the theory development in quality management; LO3. Evaluate the different theoretical approaches to quality management; LO4. Examine quality management systems and procedures; LO5. Evaluate and understand the leadership, commitment and policy aspects of the quality management approach; LO6. Evaluate the barriers to the implementation of quality management; LO7. Use a variety of tools and techniques that can be used to improve quality; LO8. Understand the process of implementing quality management in the organization. Skill Upon completion of this course, students will be able to demonstrate: LO9. (...), define and recognise the various quality tools used and the impact on company development and improvement LO10. (...) an ability to develop and implement strategies to improve current operating procedure with the aim to improve current practices Autonomy and Responsibility Competence Upon completion of this course, students will be able to state the following reporting, regulating or ethical considerations: LO11. How to manage in a legal, socially responsible, environmentally sustainable manner. LO12. How to balance the requirements of customers, company management and owner in a way to achieve excellence in the daily operations. Self Development Competence Upon completion of this course, students will be able to demonstrate the need to continually research and up skill the following areas: LO13. Quality Theories and Tools LO14. Strategic planning, implementation and evaluation of quality programs to aspire excellence. Role in Context Competence Upon completion of this course, students will be able to effectively contribute to the following activities or endeavours: LO15. Define quality concepts and approaches LO16. Managing quality improvement teams and projects LO17. Implementing and validating the quality system QUAL Page 2
3 Transferable and Employment Skills SKILLS PRACTICED TAUGHT ASSESSED 1. Written Communication X X X 2. Verbal Communication X X 3. Commercial Awareness X 4. Problem Solving X X X 5. Networking X 6. Planning and Organising X X 7. Numeracy X 8. Computer Literacy X X 9. Time Management X X 10. Research X X X 11. Team Work X X 12. Leadership X 13. Negotiating 14. Customer Service QUAL Page 3
4 Weekly Content: SESSION /Date TOPIC READING Assignments Due Date Course overview Syllabus Forming Groups Introduction to the cruise Chapter 1 industry Quality Theory Chapter 2 Global Supply Chain and International Quality Standards Strategic Quality Planning The Voice of the Market Chapter 3 Chapter 4 Chapter 6 Quiz 1 Submit Group Project Title The Voice of the Customer Chapter 5 Designing Quality Services Chapter 8 Managing Supplier Quality in Chapter 9 the Supply Chain The Chapter 10 Submission of Group Project Report Project Presentation Project Presentation Review FINAL EXAM Quiz 2 Quiz 3 Group Project Report *Guest lecturers and quiz dates may vary, depending on availability of people and class schedule. Please note that the students are encouraged to take notes during lectures and guest lecturers presentations and to study material and required/recommended readings not specifically discussed during class on their own (since this could be tested). Assessments, Weighting and Deadlines: Course Work Component of the Deadline final grade Case studies 15% Ongoing LO 1-8 Quizzes 15% 3 quizzes: LO Group Project 30% Written: LO Presentation: Final Exam 40% June 5th LO 1-8 QUAL Page 4
5 Case Studies: 15% LO 1-17 There are a number of case studies that will be discussed in class. Through these case studies, the students will examine various concepts and aspects of quality management. The students will be assigned a specific case which they need to briefly summarize in writing, answer specific questions thereto and, in addition, the students need to identify and explain how and why the quality measures applied by the companies relate/or could be related to the hospitality and tourism industry. The students will work in pairs. They will submit their case brief before each class and be ready to present and discuss the case during class. Each student s grade will depend upon how well the case is summarized and how each question relating to the case is answered. Furthermore, the students grade will reflect their participation and presentation of the case during class discussions. Quizzes: 15% LO 1-8 There will be a total of three quizzes in this course. Each quiz counts 5%, together they will account for 15 % of the final grade. The quiz material will come from the textbook and from class information. The quizzes can be administered at the beginning, during, or at the end of a class session. Final Group Project 30% LO 1-17 You are required to choose a tourism company/organization and analyze their approach to quality management. Based on this information you will be responsible for summarizing the results and providing recommendations for future quality improvement in this particular organization. The final grade for this project is based on: o Written analysis (40% of final project s grade) o Group presentation (40% of final project s grade) o Peer evaluation (20% of final project s grade) The team project must have the instructor s approval no later than May 18 th. For this project you are required to work in teams of four people. The goal of the project is to provide you with an opportunity to apply the course concepts to the processes of a tourism company/organization. Requirements for Written Group Report: The following steps should be taken in evaluating the organization s approach to quality: 1. General information about the organization 2. What kinds of quality programs do they have in place? 3. What are the organization s vision and mission? 4. What are the core values of the organization? 5. Who are the customers of this organization? 6. By using Deming s 14 points of quality analyze the organization: a) Explain how these obligations aren t addressed or used in the organization. This analysis will help you identify any barriers to managing and improving quality. b) Explain how these obligations are being addressed/ used in the organization. This analysis will identify strategies that need to be reinforced to manage and improve quality. 7. Develop and present a model for total quality management for the organization and explain the various elements of the model. QUAL Page 5
6 8. Identify a problematic process in the organization and apply the following commonly utilized tools for quality improvement: a) Develop a list for possible causes of this particular problem. b) Prioritize the causes by using a nominal group technique. c) By using the cause and effect diagram, generate the root cause for the problem. d) Using the top priority cause discuss the Planning, Doing, Checking and Acting steps of the PDCA cycle. What are the possible interventions? What intervention will your team select to try first? For a better understanding of the process use a flow chart diagram. 9. Suggest a benchmarking approach for this organization. a) What will be the advantages of benchmarking? b) What type of benchmarking should be applied? Why? Provide examples. c) What will be the main stages in the benchmarking process? 10. Discuss the main issues that might have an influence on the involvement of people in process improvement. 11. Discuss how you would help the management team to embrace the total quality approach and drive performance improvement in the organization. 12. Teamwork is one of the key aspects of quality management. Discuss how you would help the management team of the organization to get the commitment of the staff to delivering quality services and products to the customers. 13. Summarize the results from the analysis and provide recommendations for future quality improvement in the organization. The final report must be fully referenced in the style required by The Academy: The final report is due June 1 st at 13:00h via Turnitin. Submit soft copy to the instructor. Requirements for Presentation of Group Report: The length of the presentation is 30 minutes maximum, in the format of PowerPoint. Each team member needs to have a part in the presentation. The students are required to send the instructor all teaching materials prior to the presentation. The presentations will take place on June 1 st and June 3 rd during regular class hours. It is mandatory for all students to attend every presentation. Failure to do so will result in an automatic 5% decrease in the final project s grade. Your project is to be completed as a group. It is expected that each group member will contribute equally to the overall effort. Peer evaluation will total 20 % of the overall project s grade. Please submit a Peer Evaluation Form for the work on the written report AS WELL AS a Peer Evaluation Form for the work on the presentation. If a student receives less than 40% on his/her Peer Evaluation, the student will automatically receive a grade of zero (0%) for the group project. Work as a team, contribute and be reliable. When filling out the evaluation form, be honest and real. QUAL Page 6
7 Final Exam 40% LO 1-8 There will be one final exam that totals 40% of your final grade. The final test will be comprehensive and will include the information from all case studies and materials covered in class. Further clarification will be made at a later date. Attendance The applied nature of how the course is structured, i.e. classroom lectures and presentations given by guest lecturers, lends itself well for group discussions. Participation and contribution from all class members are integral. Attendance will be taken every class. For students who will be absent more than 3 sessions, excused or unexcused, the course will automatically be marked as withdrawn/failed. Recommendation for success in the class Do it and do it right the first time. Giselle Hahn Success is the sum of small efforts, repeated day in and day out. Robert Collier There are two different kinds of people in this world: those who finish what they start, and Unknown Success comes from knowing that you did your best to become the best that you are capable of becoming. John Wooden Success depends upon previous preparation, and without such preparation there is sure to be failure. - Confucius QUAL Page 7
8 Grading Rubric Case: Student: Date: Student: Points: /100; /60; /40 Grade %: Case Summary (60) Poor Below Average Above Excellent Average Average 1. Introduction of company Description of Problem Identify Strategy and Implementation Implication of Quality Method applied to case problem for the Hospitality/Tourism Industry 5. Presentation of Report: Language, Format, Structure 6. Answer of Questions: Reasoning, Logic, Application of QM points Name: Name: 2 (2) (2) 4 (4) (4) 6 (6) (6) 8 (8) (8) 10 (10) (10) Delivery (40) 7. Professionalism of presentation, stage presence of team Professional presentation of each student: Name: Name: 9. Ability to handle questions Use of presentation tools: board, flip chart, illustrations, Powerpoint (2) (2) 4 (4) (4) 6 (6) (6) 8 (8) (8) 10 (10) (10) QUAL Page 8
9 Group Project Written Report Rubric Company: Date: Team Members: Grade Points: /100 Grade %: The points mentioned in the Rubric are the maximum points achieved if the required steps are well developed, logically organised, answered on point, with relevant, strong supporting details/examples: Content Maximum Points: Introduction of 20 company General information about the 4 company Quality programs in place 3 Vision and Mission statement 3 Core values 5 Customers of company 5 Deming s Analysis 14 Explain how Deming s quality 7 analysis is NOT addressed/used Explain how Deming s quality 7 analysis IS addressed/used TQM model 8 Develop and present example 8 Tools for Quality 25 Improvement Cause and effect 6 Nominal group technique 6 With cause/effect diagram, generate 6 root cause Planning, Doing, Checking and 7 Acting steps of PDCA cycle Benchmark 10 Advantages of benchmarking 2 Type of benchmark, examples 3 Benchmarking process 5 Implementation 3 Involvement of people in process 3 improvement Conclusion 20 Suggestion to management to 4 embrace total quality approach Suggestion to management to 4 commit staff to deliver quality service/products Recommendations for future 12 improvements QUAL Page 9
10 Group Project Presentation Rubric Company: Date: Presenting Team Members: Place comments after each rating. Ratings (circle the appropriate numbers). CONTENT Poor Below Average Average Above Average Superior 1 Overview of the company, identification of vision, mission, core values, explanation of quality programs in place 2. Deming s approach to quality - thoroughness, accuracy, and depth of analysis Quality management model - thoroughness, accuracy, and depth of analysis Identification and evaluation of quality problems in the organization and appropriate use of the quality tools Benchmarking thoroughness, accuracy, and depth of analysis 6. Quality, quantity, feasibility, and relevance of recommendations. Justification and support for recommendations DELIVERY Organization of presentation Professionalism of presentation Use of visuals and color Communication skills of team Use of time Handling of questions OVERALL EVALUATION: QUAL Page 10
11 Team Member Peer Evaluation Form Do not put your name at the top of this form, but do put your name in the spaces provided below. Please rate yourself and your team members on the relative contribution made to the project. Your ratings will be confidential and anonymous. Be honest on this evaluation. In rating yourself and your team members, use a one- to five-point scale, where 5 = superior, 4 = above average, 3 = average, 2 = below average, and 1 = really weak. Add the scores to obtain a total score for yourself and the other group members. Put any comments you like on the bottom or back of this page. Fold this sheet when you complete the ratings below. Thank you. Put your name and your team members names in the spaces provided, one name at the top of each column. Names: Ratings: On time for all group meetings: Helped keep the group cohesive: Number of useful ideas contributed: Quantity of work done: Quality of work done: Add Total Scores Here: QUAL Page 11
12 Instructional Materials and Resources Required text(s): Foster, T. (2007). Managing Quality: Integrating the supply chain. New Jersey: Upper Saddle River. Suggested Background Reading: Boniface, P. (1995). Managing quality cultural tourism. London: Routledge. Codling, S. (1998). Benchmarking. Aldershot: Gower. Dale, B. G. (1999). Managing quality. 3rd ed. Oxford: Blackwell Business. Drummond, S. & Yeoman, I. (2001). Quality issues in heritage visitor attractions. London: Butterworth Heinemann. Hill, N. & Brierley, J. (1999). How to measure customer satisfaction. Aldershot : Gower. Juran, J. & Godfrey, B. (2001). Quality in the travel and tourism industries. London: McGraw Hill. Kandampully, J., Mok, C. & Sparks, B. (2001). Service quality management in hospitality, tourism and leisure. London: Haworth Clinical Practice. King, J. & Cichy, R. (2006). Managing for quality in the hospitality industry. New Jersey: Upper Saddle River. Langer, M. (1997). Service quality in tourism. London: Lang. Lenehan, T. & Harrington, D. (1998). Managing quality in tourism. London: Oak Tree Press. Lockwood, A. (1996). Quality management in hospitality. London: Cassell. Oakland, J. (2003). Total quality management. Oxford: Elsevier Butterworth- Heinemann. Williams, C. (2002). Service quality in leisure and tourism. Oxon: CABI Publishing. Journals: Quality Progress Journal of Quality Assurance in Hospitality and Tourism Journal of Quality Management Quality Quality Assurance Additional Resources: Websites: QUAL Page 12
Programme: BSc Hons International Hospitality Management Course Title: STRATEGIC MANAGEMENT
Programme: BSc Hons International Hospitality Management Course Title: STRATEGIC MANAGEMENT Course Code: STMT 401 Scheduled for semester: One Prerequisite/s: Nil Credit hours: 3 Co-requisite/s: Nil Nominal
More informationACNT201-20143 Page 2
Programme: BSc in International Hospitality Management ASc in International Hospitality Operations Course Title: Principles of Internal Control Course Code: ACNT201 Credit hours: 3 Prerequisite/s: ACNT101
More informationProgramme: BSc Hons International Hospitality Management
Programme: BSc Hons International Hospitality Management Course Title: HUMAN RESOURCE MANAGEMENT Course Code: HRMT301 Credit hours: 3 Prerequisite/s: Nil Co-requisite/s: Nil Lecturer/s: Ms. Ioanna Karanikola
More informationCourse Code: FINN 901 Scheduled for semester: One Prerequisite/s: Nil Credit hours: 3 Co-requisite/s: Nil Nominal Contact Hours: 36
Programme: MSc in International Hospitality Management Course Title: HOTEL ASSET MANAGEMENT Course Code: FINN 901 Scheduled for semester: One Prerequisite/s: Nil Credit hours: 3 Co-requisite/s: Nil Nominal
More informationProgramme: MSc in International Hospitality Management. Course Title: HOTEL SERVICES OPERATIONS MANAGEMENT
Programme: MSc in International Hospitality Management Course Title: HOTEL SERVICES OPERATIONS MANAGEMENT Course Code: HOTS901 Scheduled for trimester: 3 Prerequisite/s: Nil Credit hours: 3 Co-requisite/s:
More informationProgramme: BSc Hons International Hospitality Management ASc International Hospitality Operations. Course Title: PROFESSIONAL FOOD PREPARATION
Programme: BSc Hons International Hospitality Management ASc International Hospitality Operations Course Title: PROFESSIONAL FOOD PREPARATION Course Code: CULN101 Credit hours: 3 Prerequisite/s: NIL Co-requisite/s:
More informationCOURSE NUMBER AND TITLE: Management Information Systems Concepts
(IS213ZA) (Management Information Systems Concepts) Page 1 EMPORIA STATE UNIVERSITY SCHOOL OF BUSINESS DEPARTMENT OF ACCOUNTING AND INFORMATION SYSTEMS Course Syllabus Fall 2012 MISSION STATEMENT: The
More informationDEPARTMENT OF OCCUPATIONAL THERAPY MOCT 633 (6 credit hours) Domains and Process II (Early Adults through Elderly)
DEPARTMENT OF OCCUPATIONAL THERAPY MOCT 633 (6 credit hours) Domains and Process II (Early Adults through Elderly) FACULTY: Joan Tunningley, M.Ed., OTR/L, BCP OFFICE: 44 Cohen TELEPHONE: 745-4252 E-MAIL:
More informationPELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE MASTER SYLLABUS DIGITAL GRAPHIC DESIGN I CGT 1100
PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE MASTER SYLLABUS DIGITAL GRAPHIC DESIGN I CGT 1100 Class Hours: 5.0 Credit Hours: 5.0 Laboratory Hours: 0.0 Date Revised: Spring 99 Catalog Course Description:
More informationPrerequisites: Admission to the special education diploma program.
QATAR UNIVERSITY COLLEGE OF EDUCATION SPED 522: Applied Behavior Analysis (3CHS) SEMESTER/YEAR: INSTRUCTOR: OFFICE NUMBER: PHONE: EMAIL: OFFICE HOURS: CLASS TIME/LOCATION: COLLEGE OF EDUCATION CONCEPTUAL
More informationCleveland College of Art & Design BA (Hons) Fashion Enterprise Programme Handbook 2013-2014 1
Cleveland College of Art & Design BA (Hons) Fashion Enterprise Programme Handbook 2013-2014 1 BA (Hons) Fashion Enterprise Programme Handbook 2013-2014 Your Programme Handbook provides you with a range
More informationCourse Syllabus. PSY/SPED 535 Applied Behavior Analysis. Fall 2015. Dr. Kelly M. Carrero, BCBA
1 Course Syllabus PSY/SPED 535 Applied Behavior Analysis Fall 2015 Dr. Kelly M. Carrero, BCBA Office: Henderson 227 Email: Kelly.Carrero@tamuc.edu Office Hours: Tuesdays 2pm-4pm at Mesquite Campus Fridays
More informationORGANIZATIONAL COMMUNICATION SYLLABUS SUMMER 2012
ORGANIZATIONAL COMMUNICATION SYLLABUS SUMMER 2012 Instructor Ms. Shari V. N. Hodgson, Ph.D., ABD Location Virtual/Office Hours Hamilton Holt Communication Building 107 W. Fairbanks Ave., Tuesday and Thursday,
More informationCourse Syllabus. 1. Program of Study B.B.A. (Tourism and Hospitality Management) Faculty/Institute/College Mahidol University International College
Course Syllabus 1. Program of Study B.B.A. (Tourism and Hospitality Management) Faculty/Institute/College Mahidol University International College 2. Course Code ICTM 312 Course Title Human Resource Management
More informationValid from: September 2016 Faculty of Technology Design & Environment/ Solihull College
Programme Specification BSc Honours Electronic Engineering (Final Year Programme) Valid from: September 2016 Faculty of Technology Design & Environment/ Solihull College SECTION 1: GENERAL INFORMATION
More informationSAMPLE SUBJECT TO CHANGE University of Toledo Department of Criminal Justice CRIM 1010 Criminal Justice (3 credits) Section 901 Fall Semester, 2014
SAMPLE SUBJECT TO CHANGE University of Toledo Department of Criminal Justice CRIM 1010 Criminal Justice (3 credits) Section 901 Fall Semester, 2014 Location: ONLINE Instructor: Ashley Miles Office: 3 rd
More informationElaine Allore, MBA, Instructor Email: emallore@yahoo.com. LOCATION William Atkinson Hall Room WA220
SIENA HEIGHTS UNIVERSITY at JCC BAM 479 Strategic Management, Winter 2009 SYLLABUS AND ASSIGNMENT LISTING Elaine Allore, MBA, Instructor Email: emallore@yahoo.com LOCATION William Atkinson Hall Room WA220
More informationUrsuline College Accelerated Program
Ursuline College Accelerated Program CRITICAL INFORMATION! DO NOT SKIP THIS LINK BELOW... BEFORE PROCEEDING TO READ THE UCAP MODULE, YOU ARE EXPECTED TO READ AND ADHERE TO ALL UCAP POLICY INFORMATION CONTAINED
More informationExpert Panel Sample Booklet. Workforce Education Implementation Evaluation. SRI International
Expert Panel Sample Booklet Workforce Education Implementation Evaluation SRI International Introduction Welcome to the Expert Panel. During this session you will rate different qualities of classroom
More informationMKTG 809. Marketing Logistics
MKTG 809 Marketing Logistics Lecturer: Gareth Jude Semester 1, Year 2009 1 MACQUARIE UNIVERSITY FACULTY OF BUSINESS AND ECONOMICS UNIT OUTLINE Year and Semester: 2009 Semester 1 Unit convenor: Gareth Jude
More informationCOMM 286: Business & Professional Communication
COMM 286: Business & Professional Communication Course Syllabus Fall 2014 Course Description and Objectives Employers often identify good communication skills as a requirement in job descriptions. In fact,
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF BUSINESS AND ECONOMICS
THE UNIVERSITY OF HONG KONG FACULTY OF BUSINESS AND ECONOMICS School of Business BUS10066 Marketing On the Commercial Internet MKTG3524 Internet Marketing 2015-2016, Semester 2 COURSE SYLLABUS I. Information
More informationUNIVERSITY OF BRIDGEPORT School of Engineering COURSE SYLLABUS. TCMG-555-6T1 Project Management
UNIVERSITY OF BRIDGEPORT School of Engineering COURSE SYLLABUS TCMG-555-6T1 Project Management Semester Offered: Spring 2016 Instructor: John Jagtiani Course Number: TCMG 505 6T1 Office: Ph.D. Offices
More informationMission of the Hospitality Management Program: Create, share and apply knowledge to develop leaders for the hospitality industry.
Department of Apparel, Events, and Hospitality Management (AESHM) Introduction to the Hospitality Industry (3 credits), HspM 101 SPRING 2016, Online: Blackboard Learn Instructor: Mrs. Carolyn Elbert, Lecturer,
More informationHUS 614: Communication Skills for Human Service Practitioners
HUS 614: Communication Skills for Human Service Practitioners (3 cr.) Start/End Dates: Instructor: Dr. Linda J. Stine Professor, Lincoln University Master of Human Services Program Office Phone: 215-590-8213
More informationAPS1028 Operations and Production Management - Fall 2014 (Monday Noon-2 PM starting 8 th September 2014: BA B025 (the basement classroom)
- Fall 2014 (Monday Noon-2 PM starting 8 th September 2014: BA B025 (the basement classroom) Course Outline Operations Management is the systematic approach and control of the processes that transform
More informationProfessor: Dr. Esra Memili Email: e_memili@uncg.edu Office: 370 Bryan Office Hours: Monday 2:00-6:00pm and 8:50-9:50pm, and by appointment
University of North Carolina at Greensboro Bryan School of Business and Economics Marketing, Entrepreneurship, Hospitality and Tourism Spring 2016 ENT 336-01 Opportunities to Action: Business Plan 6:00-8:50pm
More informationCourse Overview Principles of Project Management
Course Overview Principles of Project Management 1. Catalog Description: In today s cost-competitive and often complex work environment, engineers are very likely to be called upon to manage projects (or
More informationLincoln University COURSE SYLLABUS. Barrett, D. J. (2011). Leadership communication. (3d. Ed.) New York: McGraw-Hill. (ISBN: 978-0-07-337777-3)
Lincoln University COURSE SYLLABUS Course Title: Communications in Leadership and Negotiation Course Number: BA 370 Semester: Fall 2012 Credit: 3 Units Contact hours: 45 Prerequisite(s): None Co-requisites:
More informationHuman Development and Learning in Social and Educational Contexts (EDP 201) Spring 2012 Syllabus
Human Development and Learning in Social and Educational Contexts (EDP 201) Spring 2012 Syllabus Course Instructor Darrel Davis Ph.D. Teaching Assistants Jennifer Ewing Ms. Claire Kunesh Ms. Offices Posted
More informationWILLIAM PATERSON UNIVERSITY CHRISTOS M. COTSAKOS COLLEGE OF BUSINESS Course Syllabus
WILLIAM PATERSON UNIVERSITY CHRISTOS M. COTSAKOS COLLEGE OF BUSINESS Course Syllabus Course Number & Title: MGT4310 Production and Operations Management Semester: Winter 2015/16 Professor: Dr. Andrey Kretinin
More informationHCC ONLINE COURSE REVIEW RUBRIC
HCC ONLINE COURSE REVIEW RUBRIC Adapted from Maryland Online FIPSE Project and Lake Superior College I. COURSE OVERVIEW AND INTRODUCTION General Review Standard: The overall design of the course, navigational
More informationWESTERN UNIVERSITY LONDON CANADA Department of Psychology. Summer Distance 2015 Psychology 3301F Section 001 - Online Clinical Psychology
WESTERN UNIVERSITY LONDON CANADA Department of Psychology Summer Distance 2015 Psychology 3301F Section 001 - Online Clinical Psychology 1.0 CALENDAR DESCRIPTION This course offers a survey of major topics
More informationMKTG 338 Professional Selling Fall, 2013
MKTG 338 Professional Selling Fall, 2013 Instructor: TC Dale Email: tdale@pdx.edu Office: SBA 439 Office Phone: 503-725-3707 Office Hours: Mondays 1:00-2:00 & By Appt. Cell Phone: 360-600-7461 Section
More informationWESTERN UNIVERSITY LONDON CANADA Department of Psychology Fall Distance 2014 Psychology 3301F-650 - Online Clinical Psychology
WESTERN UNIVERSITY LONDON CANADA Department of Psychology Fall Distance 2014 Psychology 3301F-650 - Online Clinical Psychology Page 1 of 7 1.0 CALENDAR DESCRIPTION This course offers a survey of major
More informationPrinciples of Entrepreneurship
BUSI0015 Principles of Entrepreneurship Spring, 2012 I. The Instructor and Course Materials Name Yanfeng Zheng (Dr. Z) Email yzheng@business.hku.hk Office Meng Wah Complex 609 Phone (852)-2859-1026 Lecture
More informationGE105: Introduction to Engineering Design. Course Information. Dr. Mohammed A. Khamis June 7, 2015
GE105: Introduction to Engineering Design Course Information Dr. Mohammed A. Khamis June 7, 2015 So What is the Course About? This should be you by the end of this course! GE105: Introduction to Engineering
More informationCOM 2733 Introduction to Communication Technologies. Course Materials Handbook. (Summer 2005) Prepared by. H. Paul LeBlanc III.
COM 2733 Introduction to Communication Technologies Course Materials Handbook (Summer 2005) Prepared by H. Paul III for The University of Texas at San Antonio Department of Communication Copyright 2005,
More informationFall 2007 FIN 3140 Personal Financial Management Fully Online Section: RVC Class Number: 85509
Fall 2007 FIN 3140 Personal Financial Management Fully Online Section: RVC Class Number: 85509 Instructor: Jim Keys Office: RB 207B, University Park Campus Office Phone: 305-348-3268 or 305-348-2680 Office
More informationPsychological Testing (PSYCH 149) Syllabus
Psychological Testing (PSYCH 149) Syllabus Psychological Testing (PSYCH 149) is held on Mondays, Wednesdays, and Fridays from 11:45 a.m. 12:50 p.m., in Science 2, Room 107. This 4-unit course is designed
More informationSmall Business Management BUSG 2309 Course Syllabus
Small Business Management BUSG 2309 Course Syllabus Semester with course reference number: Fall 24285 Course location, time: Spring Branch, Thursdays 6:30-8:30 PM, Hybrid Instructor D.S. (Steve) Ferguson,
More informationCATALOGUE/COURSE DESCRIPTION:
Introduction to Public Relations JOUR 3400-M50 Fall 2012 Instructor: Darrin M. Devault, M.A. Office: Meeman Journalism Building, Room 332 Office hours: By appointment Office Phone: (901) 678-2405; Cell
More informationCourse Specification MSc Accounting 2016-17 (MSACT)
LEEDS BECKETT UNIVERSITY Course Specification MSc Accounting 2016-17 (MSACT) Our courses undergo a process of review periodically, in addition to annual review and enhancement. Course Specifications are
More informationThe Lincoln University Department of Health Sciences Nursing Program
The Lincoln University Department of Health Sciences Nursing Program COURSE TITLE: Transition to COURSE NUMBER: NUR351 Professional Nursing CREDIT HOURS 3 PREREQUISITE (S): Admission to the nursing major
More informationCOM 1010, Basic Web Design
Revised: April 2015 Nashville State Community College Business & Applied Arts Division (Visual Communications) Master Course Syllabus COM 1010, Basic Web Design 3 Credits 3 Class Hours Course Description:
More informationSystems in Logistics
Unit 42: Quality Management Systems in Logistics Unit code: QCF Level 3: Credit value: 10 Guided learning hours: 60 Aim and purpose H/600/8606 BTEC National The unit provides learners with a comprehensive
More informationSYLLABUS Leadership and Organizational Behavior BSAD 120 Section B, Spring 2016
SYLLABUS Leadership and Organizational Behavior BSAD 120 Section B, INSTRUCTOR & CLASS MEETINGS Instructor: Paula Cope, MEd. Contact: Paula.Cope@uvm.edu (http://www.uvm.edu/business/?page=profile.php&id=476)
More informationVANGUARD UNIVERSITY SCHOOL FOR PROFESSIONAL STUDIES BACHELOR OF SCIENCE IN NURSING DEGREE PROGRAM NURS 310: INFORMATIONAL TECHNOLOGY IN NURSING
VANGUARD UNIVERSITY SCHOOL FOR PROFESSIONAL STUDIES BACHELOR OF SCIENCE IN NURSING DEGREE PROGRAM NURS 310: INFORMATIONAL TECHNOLOGY IN NURSING (4 UNITS-8 WEEKS) Created: 06/09 Revised: 05/02/12 Posted:
More informationLINCOLN UNIVERSITY DEPARTMENT OF BUSINESS AND ECONOMICS BA 320 ORGANIZATION BEHAVIOR AND ADMINISTRATION. Course Units: 3 units (45 lecture hours)
LINCOLN UNIVERSITY DEPARTMENT OF BUSINESS AND ECONOMICS BA 320 ORGANIZATION BEHAVIOR AND ADMINISTRATION Course Units: 3 units (45 lecture hours) Semester: Fall Semester 2014 Dr. Merwyn A. Pete Bogue, Jr.,
More informationGeneral Psychology 201A Syllabus PCC, Cascade Campus, Fall 2006
General Psychology 201A Syllabus PCC, Cascade Campus, Fall 2006 This syllabus is a written contract between each student and myself, your instructor. Please read it carefully and ask me if anything needs
More informationCLASS: Introduction to Engineering Project Management GNEG 3061 P01
INSTRUCTOR: Professor: Terrell Ellison, MBA, PMP CLASS: Introduction to Engineering Project Management GNEG 3061 P01 TIME & DATE: 5:00-6:50 Wednesday LOCATION: EE BLDG 137 CONTACT INFORMATION: TEXTBOOK:
More informationCGN 6150 Engineering Project Management Summer C 2013. No pre-requites and no co-requisites
Syllabus (Preliminary) CGN 6150 Engineering Project Management Summer C 2013 Catalog Description Pre-requites and Corequisites Course Objectives Contribution of course to meeting the professional component
More informationEmmanuele Archange PC #234 MMC. By appointment
COURSE SYLLABUS MAN 4301 B51A GENERAL INFORMATION PROFESSOR INFORMATION Instructor: Emmanuele Archange Phone: Office: PC #234 MMC Fax: Office Hours: By appointment Email: (305) 3486088 (305) 3486476 Please
More informationUtica College Performance Review Form
Utica College Performance Review Form EMPLOYEE NAME: DEPARTMENT: HIRE DATE: / / SUPERVISOR*: JOB TITLE: REVIEW PERIOD: From To *Supervisor is the person delivering the review INSTRUCTIONS FOR COMPLETING
More informationRehabilitation Psychology and Special Education Behavior Analysis: Applications for Persons with Disabilities Course Syllabus RPSE 330 Fall 2015
1 Rehabilitation Psychology and Special Education Behavior Analysis: Applications for Persons with Disabilities Course Syllabus RPSE 330 Fall 2015 Instructor Dr. Andrea Ruppar Assistant Professor of Special
More informationHagerstown Community College Official Course Syllabus Document. Course: NUR 112: Care of Human Needs (6 credits) Fall 2015
Hagerstown Community College Official Course Syllabus Document Course: NUR 112: Care of Human Needs (6 credits) Fall 2015 INSTRUCTOR: Patricia Williams COURSE DESCRIPTION: This course focuses on the care
More informationBA 561: Database Design and Applications Acct 565: Advanced Accounting Information Systems Syllabus Spring 2015
BA 561: Database Design and Applications Acct 565: Advanced Accounting Information Systems Syllabus Spring 2015 Course Logistics Where Rehn 18 2:00 4:45 Tuesday Instructor Dr. Jim Nelson Rehn 208A Office
More informationRollins College Entrepreneurial and Corporate Finance BUS 320- H1X- 2016-01
Professor Stephanie D. Murphy Smurphy1@rollins.edu Time: H1X Tuesday and Thursdays 4-5:15pm Location: The Lodge Reeves Office Hours: Tuesdays and Thursday, or by email to schedule Course Description This
More informationMedical Assisting 201D Syllabus
Medical Assisting 201D Syllabus PROGRAM DIRECTOR: Jon Murphy INSTRUCTORS: Jon Murphy 1 Medical Assisting 201D Program Director: Jon Murphy Office: D 114 (See Door for Posted Office Hours)....Phone: (510)
More informationUrsuline College Accelerated Program
Ursuline College Accelerated Program CRITICAL INFORMATION! DO NOT SKIP THIS LINK BELOW... BEFORE PROCEEDING TO READ THE UCAP MODULE, YOU ARE EXPECTED TO READ AND ADHERE TO ALL UCAP POLICY INFORMATION CONTAINED
More informationIntended Learning Outcomes (ILOs): Successful completion of the course should lead to the following outcomes:
The University of Jordan Faculty: Faculty of Business Department: Business Management Semester: First Semester Academic Year: 2013-2014 Organizational Behavior (1601202) Course Description This course
More information新 渡 戸 スクールⅠ スタートアップ [Nitobe Program for Graduate StudentsⅠ, Start-up]
科 目 名 Course Title 新 渡 戸 スクールⅠ スタートアップ [Nitobe Program for Graduate StudentsⅠ, Start-up] 講 義 題 目 Subtitle 責 任 教 員 Instructor 敷 田 麻 実 [Asami SHIKIDA] ( 観 光 学 高 等 研 究 センター) 担 当 教 員 Other Instructors Susumu
More informationTeaching guide. http://www.embs-european-master-business-studies.com/ IDENTIFYING DATA 2013_14. Code 00513119. Subject QUALITY MANAGEMENT
Teaching guide IDENTIFYING DATA 2013_14 Subject QUALITY MANAGEMENT Code 00513119 Study programme EUROPEAN MASTER IN BUSINESS STUDIES Descriptors Credit Type Year Period Language Prerequisites Department
More informationMKT395A: SOCIAL MEDIA BRANDING & PR
MKT395A: SOCIAL MEDIA BRANDING & PR SPRING 2015 Richard J. Wehle School of Business CANISIUS COLLEGE Instructor: Mark Yi-Cheon Yim, Ph.D. Email: yimy@canisius.edu Office: CT-404 Tel: 716-888-3264 Office
More informationCOURSE DESCRIPTION. Required Course Materials COURSE REQUIREMENTS
Communication Studies 2061 Business and Professional Communication Instructor: Emily Graves Email: egrave3@lsu.edu Office Phone: 225-578-???? Office Location: Coates 144 Class Meeting Times and Locations:
More informationQATAR UNIVERSITY COLLEGE OF EDUCATION COURSE NUMBER: EDUC 315 COURSE TITLE: CHILD DEVELOPMENT YEAR AND SEMESTER: CLASS MEETING TIME/LOCATION:
INSTRUCTOR: EMAIL: OFFICE NUMBER: SEMESTER AND YEAR OFFICE HOURS: PHONE: CLASS MEETING TIME/LOCATION: COLLEGE OF EDUCATION CONCEPTUAL FRAMEWORK Together We Shape the Future through Excellence in Teaching,
More informationSyllabus. MANAGEMENT 4210: Advertising and Promotions Spring 2010 T/Th 12:15-13:30, Room D631
Syllabus MANAGEMENT 4210: Advertising and Promotions Spring 2010 T/Th 12:15-13:30, Room D631 Instructor: Sameer Deshpande Office: D548 University Hall Office Hours: T/Th 13:45-15:15, or by appointment
More informationCourse outline. Code: PSY204 Title: Social Psychology
Faculty of Arts and Business School of Social Sciences Teaching Session: Semester 2 Year: 2015 Course Coordinator: Dr Kay Pozzebon Room: T2.10 Phone: (07)5459 4604 Email: kpozzebo@usc.edu.au Course outline
More informationSan José State University Department of Hospitality Management HSPM 108 Hospitality Information Systems. Fall 2013
San José State University Department of Hospitality Management HSPM 108 Hospitality Information Systems Fall 2013 Instructor: Dr. Pi-Shin Wey Office Location: SPX 49 Telephone: (408) 924-3292 (Leave message
More informationCOM207: CREATIVE WRITING: FICTION SYLLABUS LECTURE HOURS/CREDITS: 3/3
COM207: CREATIVE WRITING: FICTION SYLLABUS LECTURE HOURS/CREDITS: 3/3 CATALOG DESCRIPTION Prerequisite: ENG101 English Composition I Students study a variety of short fiction for story structure and write
More informationCourse outline. Code: SPX222 Title: Sport and Exercise Psychology
Course outline Code: SPX222 Title: Sport and Exercise Psychology Faculty of: Science, Health, Education and Engineering Teaching Session: Semester 2 Year: 2015 Course Coordinator: Dr Lisa Martin Tel: (07)
More informationMAN 4802 Entrepreneurship/Small Business Management Online. Fall 2012
MAN 4802 Entrepreneurship/Small Business Management Online Fall 2012 INSTRUCTOR Dr. William T. OFFICE HOURS Jackson OFFICE Piano Man 103D Monday 9:00-11:00 and 3:00-5:00 Office Phone 727-873-4892 Tuesday
More informationHRM 386 HUMAN RESOURCE MANAGEMENT Spring, 2008
HRM 386 HUMAN RESOURCE MANAGEMENT Spring, 2008 INSTRUCTOR Barry Friedman (friedman@oswego.edu) OFFICE/ PHONE 247 Rich Hall, (315) 312-6381 COURSE WEBSITE Angel OFFICE HOURS 9:00-11:15, 12:30-1:45 MW or
More informationOrganizational Behavior and Leadership (MGT 557) Dr. NASIR AFGHAN. COURSE SYLLABUS MBA Fall Semester 2011
Organizational Behavior and Leadership (MGT 557) Dr. NASIR AFGHAN COURSE SYLLABUS MBA Fall Semester 2011 Institute of Business Administration (IBA) 1 Background and Objectives of the course Organizational
More informationTOOL KIT for RESIDENT EDUCATOR and MENT OR MOVES
Get to Know My RE Observe Collect Evidence Mentor Moments Reflect Review Respond Tailor Support Provide Provide specific feedback specific Feedback What does my RE need? Practice Habits Of Mind Share Data
More informationCHAMINADE UNIVERSITY OIF HONOLULU ED 635 FINANCIAL MANAGEMENT FOR SCHOOL ADMINISTRATORS Syllabus Winter 2008
CHAMINADE UNIVERSITY OIF HONOLULU ED 635 FINANCIAL MANAGEMENT FOR SCHOOL ADMINISTRATORS Syllabus Winter 2008 COURSE DESCRIPTION: This course provides the philosophical basis and practical applications
More informationAdvertising & Promotions
In partnership with CAPA International Education (CAPA) Advertising & Promotions COURSE DESIGNATOR SDNY 3018 NUMBER OF CREDITS 3 LANGUAGE OF INSTRUCTION English COURSE DESCRIPTION This course introduces
More informationUniversity of Northern Iowa College of Business Administration Master of Business Administration Learning Assurance Program Last updated April 2009
University of Northern Iowa College of Business Administration Master of Business Administration Learning Assurance Program Last updated April 2009 1. Philosophy and Program Goals The MBA program s Learning
More informationSOUTH TEXAS COLLEGE Fine and Performing Arts, Division of Liberal Arts and Social Science Art Department, Course Syllabus Fall Semester 2015
SOUTH TEXAS COLLEGE Fine and Performing Arts, Division of Liberal Arts and Social Science Art Department, Course Syllabus Fall Semester 2015 Instructor s Information: Instructor: Office Phone #: Dept.
More informationDepartment of Psychology PSY 421: Advanced Behavior Modification Fall 2012 Syllabus
Department of Psychology PSY 421: Advanced Behavior Modification Fall 2012 Syllabus Instructor: Gary L. Cates, Ph.D. Office: DeGarmo 443 Phone: 309-438-3123 E-mail: garycates@ilstu.edu Office Hours: M:
More informationBlended Course Evaluation Standards
Introduction: Blended learning is defined as to combine Face-to-Face instruction with computer-mediated instruction Graham 2006. Mixing technology and content does not necessarily yield effective learning.
More informationAnnual General Education Assessment Review
Mitchell Technical Institute Annual General Education Assessment Review Department Head: H Jean Starr Date: 1/6/2014 As a department, please review the following direct and indirect measures and provide
More information2.2 Assess the effectiveness of different selection tools. 2.3 Identify different types of employee training
INTER AMERICAN UNIVERSITY OF PUERTO RICO METROPOLITAN CAMPUS ECONOMIC AND ADMINISTRATIVE SCIENCES DIVISION MBA PROGRAM SYLLABUS INTERNET COURSE I. GENERAL INFORMATION Course Title: ORGANIZATIONAL THEORY
More informationWAYLAND BAPTIST UNIVERSITY SCHOOL OF BEHAVIORAL & SOCIAL SCIENCES. Hawaii Campus
WAYLAND BAPTIST UNIVERSITY SCHOOL OF BEHAVIORAL & SOCIAL SCIENCES Hawaii Campus Wayland Mission Statement: Wayland Baptist University exists to educate students in an academically challenging, learning-focused,
More informationFaculty of Humanities and Social Sciences
Programme Specification Doctor of Education (EdD) Valid from: September 2014 Faculty of Humanities and Social Sciences SECTION 1: GENERAL INFORMATION Awarding body: Teaching institution and location: Final
More information165 17% C: 700 799 points Attendance 35 4% D:699-600 Total 1000 100% F: 600 & below
ACG 2071: Intro to Managerial Accounting Fall 2014: Instructor: Daniel Acheampong, DBA, CPA Office Hours: Mondays and Wednesdays, from 10:50 to 11:50 pm and 2:00 pm to 3:30 pm (other times by Appointment)
More informationClass Objectives. Total Quality Management. TQM Definitions. TQM Definitions. TQM Definitions. TQM Definitions. Basic concepts on TQM
Class Objectives Total Quality Management FScN 4131 Food Quality Basic concepts on TQM Compare TQM philosophies Describe the TQM process Total: Everyone should be involved Quality: customers should be
More informationTEXT: DeVito, Joseph A. The Interpersonal Communication Book. Boston: Allyn and Bacon, 2009, 12th ed. Print.
Harford Community College Interpersonal Communication/CMST 105/Online/Interactive Syllabus Note: You, the student, are responsible for everything on this syllabus. Linda Heil INSTRUCTOR: OFFICE: 401 Thomas
More informationBUS 1950-002-008 Computer Concepts and Applications for Business Fall 2012
BUS 1950-002-008 Computer Concepts and Applications for Business Fall 2012 Instructor: Contact Information: Susan Kling Office: 4505 Lumpkin Hall Phone: 217-581-8547 Email: SJKling@eiu.edu Course Website:
More informationCOURSE SPECIFICATION. Section 1 General Information
COURSE SPECIFICATION Name of institution Campus/faculty/department Mahidol University International College Mahidol University Tourism and Hospitality Management Division Section 1 General Information
More informationUniversity of Illinois at Urbana-Champaign School of Labor and Employment Relations Spring 2015
University of Illinois at Urbana-Champaign School of Labor and Employment Relations Spring 2015 Course: Instructor: Schedule: Office Hours: Office / Phone / E-Mail: LER 561, Compensation Systems Joe Martocchio,
More informationCuyahoga Valley Career Center Culinary Arts Program Syllabus 2015-2016 Instructor: Kim M. Morton 440.746.8292 440.746.8114 (fax) Kmorton@cvccworks.
Cuyahoga Valley Career Center Culinary Arts Program Syllabus 2015-2016 Instructor: Kim M. Morton 440.746.8292 440.746.8114 (fax) Kmorton@cvccworks.edu Course Description - The CVCC Culinary Arts Program
More informationThe guidelines for Major Projects in the College of Liberal Arts are brief:
Psy 3902W: Major Project in Psychology The guidelines for Major Projects in the College of Liberal Arts are brief: Each major requires completion of a major project, intended to demonstrate a student's
More informationMGT 5309 FALL 07 LOGISTICS AND SUPPLY CHAIN MANAGEMENT SYLLABUS
MGT 5309 FALL 07 LOGISTICS AND SUPPLY CHAIN MANAGEMENT SYLLABUS General Information Instructor: Dr Abdelaziz Berrado Office: R 01 Bldg 6. Phone: 2122. Email: A.Berrado@aui.ma Lectures TR 9:30-10:50 in
More informationRequired Text: Thompson, R. A. (2012). Professional school counseling: best practices for working in the schools (3 rd edition). New York: Routledge
Exhibit I.5.b.1 ED 585 ED 585-71 Introduction to School Counseling Fall 2012 - Mondays from 4:30-6:50 Location: Westside Classroom Building, Room 338 Dr. Gabriel I. Lomas Office: WS 515 - Phone: (203)
More informationCED 713 Introduction to School Counseling Counselor Education Program University of Nevada, Las Vegas FALL 2014
CED 713 Introduction to School Counseling Counselor Education Program University of Nevada, Las Vegas FALL 2014 Instructor Dr. Randy Astramovich, Ph.D., NCC, NCSC Associate Professor National Certified
More informationBA (Hons) Contemporary Textiles (top up) BA (Hons) Contemporary Fashion (top up) BA (Hons) Contemporary Design for Interiors (top up)
BA (Hons) Contemporary Textiles (top up) BA (Hons) Contemporary Fashion (top up) BA (Hons) Contemporary Design for Interiors (top up) Abbreviated Programme Specification Containing Both Core + Supplementary
More informationAustin Peay State University. Course Title. Introduction to Quality Management Course Credit: 3 Hours Office Hours. As posted Telephone (931)-221-1443
Austin Peay State University School of Technology and Public Management Professional Studies Department Course. PTMA 3400 Professor: Becky J. Starnes Course Title. Introduction to Quality Management Course
More informationTHE LINCOLN UNIVERSITY DEPARTMENT OF NURSING COURSE SYLLABUS. INSTRUCTOR: TBA EXTENSION: XXX OFFICE: XXX EMAIL: XXX OFFICE HRS: XXX OTHER: (Hybrid)
1 COURSE NUMBER: NUR325 COURSE TITLE: Transcultural Nursing CREDITS: 3 Credits TERM: Fall/ Spring FORMAT: Hybrid (7-week Hybrid) PREREQUISITES: All Pre-nursing courses Co-Requisites: XXX THE LINCOLN UNIVERSITY
More information