RENEWABLE ENERGY INVESTMENTS

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1 RENEWABLE ENERGY INVESTMENTS FREQUENTLY ASKED QUESTIONS SOLAR PV What are photovoltaics (PV)? First used in about 1890, the word photovoltaic has two parts; photo derived from the Greek for light, and volt, a measurement unit named for Alessandro Volta ( ), a pioneer in the study of electricity. So PV could literally be translated into light electricity and that's just what PV materials do; they convert light into energy. Do solar panels work without direct sun? Yes. Solar panels are now a well-developed technology, receiving their energy from solar radiation. Direct sunlight is not required, although orientation does affect performance. Even on cloudy days, there is normally enough so-called diffuse light for the panels to produce electricity. How much carbon can I expect to offset through installing a solar PV system? A 50kWp solar PV system in the south of the UK generates sufficient zero-carbon electricity to off-set approximately 25 tonnes of CO2e each year. That s the equivalent to the average annual carbon emissions from the electricity of 12 homes. What is a kwh? A kilowatt hour (kwh) is a unit of electrical energy. 1 kwh is identical to 1 unit of electricity that is shown on your electricity bill. An electrical item having a power rating of 1kW will consume 1kWh for every hour it is operating at full power.

2 LEGAL & COMMERCIAL Q. There is a legal charge on the property. Do I have to tell the bank and will they approve the installation? A. Yes, you must consult with any lender who has a legal charge over the property before agreeing to install a solar PV system, but in our experience most lenders are familiar with the installation of these systems and understand what s involved. We can deal with this on your behalf. Q. What happens if we sell our property? A. If you sell your property after installing a solar PV system within the 20-year term, the lease of the roof space is transferred to the new landlord automatically. REI will sign a new Power Purchase Agreement with the new owner in order that they may continue to enjoy the benefits of the discounted, clean, green electricity it generates. Q. What happens if we need to repair our roof during the term of the lease? A. If your repair necessitates the removal of part or all of the solar PV system, we will undertake the removal and reinstatement at our cost. The repair work to your roof is undertaken by you at your expense. Q. What if we want to buy the PV system from you during the term of the lease and receive the Feed-in Tariff ourselves? A. We can provide you with the costs of buying the system from us during the term of the lease. You can achieve an attractive rate of return on the investment no matter when you decide to invest. Q. I am a landlord and I have tenants in my building. Can I still take advantage of the Power Purchase Agreement? A. Yes, however you will normally require approval from your tenant beforehand. If you are happy to share the benefit of the cheap, zero carbon electricity with your tenant, then there is little reason for them to object.

3 Q. What happens if we don t use all the electricity the solar PV system generates? A. At times of peak generation, if you do not have sufficient demand on-site, the excess power is exported to the national grid. Equally, when the PV system is generating less than your total demand, the shortfall is made up through importing from the national grid. Depending on the size of your roof and your electricity demand, you might expect a solar PV system to generate approximately 20% of your total annual demand. Q. How will this system affect my insurance costs & cover? A. The system installation should not affect your insurance cover at all; however you will need to notify your insurer that you are having the system installed. REI insures the solar PV equipment itself. Q. What if we have a fire, natural disaster or the system is vandalised? A. Our all risks insurance will cover any damage to the system that results from such an event. Q. How can I be sure that we will be charged accurately for the solar electricity we use? A. Our remote monitoring meters are fully accredited (MID Class 1 & Ofgem approved) products that accurately record consumption. Our clients have access to their own live generation data so they can see what solar PV electricity has been generated and how much has been consumed on site. Your grid consumption is also recorded. INSTALLATION & TECHNICAL Won t the installation process be disruptive to our business? No. Most installations will be completed within 3-5 days and there is often very little need for work inside your building that would cause any disruption to your normal working practices. You should expect everyone to take an interest in your installation though, it s an exciting change to your building, so be prepared to answer questions! MOVE THIS QUESTION TO INSTALLATION & TECHNICAL

4 Q. Does my building need to meet a certain energy efficiency requirement? A. Yes. Normally your building must achieve an Energy Performance Rating of D or higher in order for REI to claim the higher rate of Feed-in Tariff. The solar PV system we propose can be included in this assessment, so even if you have a rating of E or lower at present, a solar PV system may help bring you up to a D rating. REI will carry out an EPC assessment free of charge if required. By 2018 it will be illegal to lease a property with a rating lower than E, so we recommend all property owners start to consider how they can improve the performance of their buildings and a solar PV system may be one such improvement. Q. Is my roof strong enough for solar panels? A. The installed weight of solar panels is typically between 14-15kg/ m 2 including mounting equipment. This minimal additional loading rarely causes structural issues, but to be certain we undertake a structural survey on every building ahead of the installation. Q. Will our roof leak? A. All our installation partners follow industry standard methodologies and tried and tested products to minimise any risk of damage to roofs. The installation warranty and long term Operation & Maintenance contract we provide covers any problems that arise after installation. We also work with roofing manufacturers to ensure that our installations do not compromise existing warranties. Q. How much maintenance do solar panels need? A. Solar panels have no moving parts and need very little maintenance. We will check the system regularly and arrange for the panels to be cleaned every few years to ensure optimal performance and electricity bill savings.

5 Q. What happens if the system breaks down or develops a fault? A. Our remote monitoring equipment will alert us to a fault immediately and it is our responsibility to resolve the problem under the terms of our lease. To minimise the risk of any such issues, we only specify and install high quality equipment supported by long term warranties and guarantees. Q. Why should we trust your Company to be able to offer this solution, for 20 years? A. REI is an experienced owner and operator of electricity generating solar PV assets. Our business is built on and relies on, the continued high performance of our clients solar PV systems over the long term. As we develop and operate a diverse portfolio of solar PV plants, we are able to take full advantage of economies of scale. Our buying power enables us to drive down the price of solar PV system equipment and pass these savings on to our clients in the form of lower electricity bills. Q. Can you fix solar panels to any roof? A. There are a wide variety of fixing solutions that allow installation of solar PV to most roofs, including flat roofs. Pitched roofs should face between South East and South West and all roofs should be free of shading. Q. Do I need planning permission? A. Unless your building is listed, or in a conservation area, planning permission for the installation of solar PV panels is not normally required. We will be able to confirm for you whether your building requires any planning consent.

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