Online Banking Guide

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1 A Better Way of Banking Member FDIC Online Banking Guide 1

2 Online Banking Guide BankFirst Online Banking 24/7 Control, Time-Saving Convenience BankFirst Online Banking is safe, fast, and makes managing your finances easier and more convenient. The best part about it, it s FREE to BankFirst customers! You can bank from home, work, or anywhere you have access to the Internet 24 hours a day, 65 days a year. Check account balances Move money between your BankFirst accounts Manage your finances from one convenient place Signing up and Signing On to BankFirst Online Banking Home Personal Banking Agri Banking Commercial Banking Services Calculators Online Banking Already a BankFirst Online Banking customer? Simply Log In and enter your Access ID. 2 1 Go to: For first time users you will click on the Online Banking tab and then on the enroll now link. When the BankFirst Online Banking Agreement and Disclosure screen appears, read the terms and conditions and click I agree at the bottom of the page. On your first time sign in, complete the requested information. All fields marked with an * are required fields and must be completed. Do not enter dashes (-) for phone numbers or Social Security numbers. Enter the account you wish to access with Online Banking and continue to follow the simple onscreen instructions. Your 1 st Time Password is the PIN used for Telephone Banking. If you do not use Telephone Banking, your password is the last 4 digits of your Social Security Number. When you have completed this information, click on the submit button. For help call Customer or during regular business hours.

3 4 Next, you will need to choose a new Access ID and New Password. Your password may contain either alpha or numeric characters or a combination of both, and must be between 4 and 16 characters in length. Password is casesensitive. Click the submit button to verify your new information. 5 Information on the Set Security Data screen is used to establish personal security that will be used for verification purposes at login. Your confirmation for authentication comes from the web address bar changing to green ensuring you that you have reached BankFirst Online Banking and not a phony or fake BankFirst Online Banking site. For challenge questions click on the drop down menu to access a variety of challenge questions. Select the one that best fits your situation. All fields on this screen are required for your personal security. Choose to register the computer you sign up on if it is your personal computer at home or work. This will prevent you from having to answer challenge questions when you sign in to online banking. If it is a computer at a public place such as library, school or where multiple people use the same computer it is suggested that you do not register the computer. 6 Access your accounts via your mobile phone by enrolling in BankFirst Mobile Banking. There is a tutorial video at under Services then Online Education Center. **If you are the 1 st owner of the account, you will be asked if you want E-statements. If you do, click the underlined text then Accept.

4 7 View a list of all accounts by clicking on the Accounts button. 8 Once you complete the first-time sign in, you ll see a screen summarizing all of your accounts. With just a point and click you have access to detailed account history. Pay your bills online! It s fast, easy, convenient and it s free! There is a tutorial video at under Services then Online Education Center. Move money from one BankFirst account to another by clicking on the Transfer or Express Transfer button. Chart your income and expenses in the spending report. 9 To retrieve your Statements and Notices, click on the documents button. Select the account you want to retrieve statements for, select the document type and the date range; click submit. View detailed transaction history by clicking on the transactions button. Options to look at Previous and Current Statements, Since Last Login and All Transactions If you wish to download data into Quicken, Microsoft Money, or your favorite spreadsheet program select Export transactions in the transactions menu.

5 10 Use the Options tab to: Change password Change Nicknames on accounts Change Address Change Security Question Change Security Data Be sure to sign off at the end of every session. For additional security purposes your session will automatically time out after 15 minutes. Need Help? Click on the Help button for online guidance tips. Still need help? Give us a call at or Live chat is also available on the Contact Us section of the BankFirst website during regular business hours. A Better Way of Banking Rev. 9/14

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