WELCOME TO OUR LIVE WEBINAR. Improving Revenue Cycle. Begins at the Front End

Transcription

1 WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End

2 Live Webinar Presenters Keilee Ting Sales Associate Jennifer Wilson Sales Manager Angelique Belot Product Specialist A Special Thank You to Paula Kozlowski for substituting for Keilee Ting at Friday s Webinar Presentation for Medical Billing Services.

3 WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End

4 Front Office Improvement Agenda Identify The Most Common Pain Points of Practices Tools that Streamline Workflows and Front Office Efficiency Show how a Practice Management System s Tools Can Directly Assist in Increased Revenue Measuring Performance & Tracking Q & A

5 First Step to Improvement High Level View of Workflows Schedule Confirm Check-In Render Service Check- Out Billing

6 Second Step to Improvement Identify Your Pain Points Office Staff Physician Patient

7 Scheduling Step 1 Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment

8 Scheduling Common Pain Points Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment 24/7 Service Same-day Appointments Schedule Online Technology Faster Appointments for New Patients Ease of use Provider Availability

9 Scheduling Technology Should Provide: Flexibility Robust Functionality User-Friendly Operability Multi-Resource Scheduling Customization

10 Fully Customizable Appointment Scheduler

11 7/26/2010 CONFIDENTIAL

12 Open Times 7/26/2010 CONFIDENTIAL

13 Measure Performance Happy Staff = Happy Patients = Improved Net Profit

14 Confirm - Step 2 Confirm Call the Patient Leave VM Patient Options Time Office Staff Spends On Appointment Confirmations Results in No Shows/Cancellations Lost Revenue Can t Track Repeat Offenders Patient Calls & Cancels Patient Calls Back Patient LM Patient No Shows Additional Phone Call Lost Revenue

15 Patient Confirmation Common Pain Points Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status

16 Patient Confirmation Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status Hear a Sample Phone Notification Recording

17 Phone Notify Status Report

18 Automated Appointment Reminders Benefit Your Practices Contributing to patient satisfaction Reducing missed appointments Keeping the practice profitable Providing quality care to the patient Maximizing the physicians time Gaining a competitive edge by enhancing patient relations

19 Check In - Step 3 Check- In Update Appt. Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills

20 Waiting Rooms 65% of patients report wait times are frustrating! Results could be dramatic!

21 Check-In Process Pain Points Check- In Update Appt Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills Wait Room Time New Patient Forms Administration Paperwork Verifying Patient Eligibility Over The Phone Administration Time Lost Revenue

22 Easier Registration Process Americans Spend 135 Million Hours a Year Filling Out Medical Paperwork

23 7/26/2010 CONFIDENTIAL

24 7/26/2010 CONFIDENTIAL

25 7/26/2010 CONFIDENTIAL

26 Areas for Improvement PROCESS IMPROVEMENT Provider Availability Patient Confirmation Easier Registration Process Technology Time Management REASONS & BENEFITS Same-day appointments Faster access to routine follow-ups and new-patient appointments Less waiting time in the doctor s office Automate to reduce staff time Reduce no shows and cancels Increase productivity while also increasing revenue Streamline patient and administration paperwork New Patient forms on website Real time eligibility and accountability Address Verification reduces r ing and overhead cost Provide technology to offices to streamline your workflow Be a resource for EHR/Scheduling and Services Build your product offering knowledge to be an expert for your Medical Practices Provide performance measuring analytics Provide integrated solutions to save time and increase net profit improvements

27 Front Office (Steps 1-3) Workflow Improvements Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Process Confirmation Update Appt. Status Check-In Update Appt. Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills

28 Identify Your Pain Points Office Staff Physician Patient

29 Walk a Day in Their Shoes

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31 CollaborateMD.com The overall mission of a medical practice is to improve the overall quality of patient care. Thank you for attending CollaborateMD is a trusted health information technology expert that can get you there CollaborateMD.com