ONLINE WATER BILL PAYMENT FEATURES

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "ONLINE WATER BILL PAYMENT FEATURES"

Transcription

1 TOWN OF DILLSBORO, INDIANA ONLINE WATER BILL PAYMENT FEATURES A GUIDE FOR RESIDENTS 1

2 TABLE OF CONTENTS ONLINE WATER BILL PAYMENT FUNCTIONALITY... 3 About the Town s Online Payment Service... 3 How to Access to the Online Bill Payment Service... 3 Do I Need to Create an Account?... 3 Credit Card Payments... 4 Account Details Page... 5 CheckOut Page... 6 Payment Confirmation... 7 Payment Rejections... 7 How Payments Appear on Credit Card Statements... 8 MY ACCOUNT & RECURRING ACH PAYMENTS... 9 Accessing the My Account Features... 9 Username and Password Recovery Functions Creating a User Account Successful Login the My Account Summary Page My Account Summary Page Associating A Bill to Your Account Setting Up Recurring ACH Payments Signing up an Account for ACH Autopay Discontinuing or Modifying Your Autopay Options Other My Account Functions Summary Subscriptions History Profile Manage Payment Methods Password

3 ONLINE WATER BILL PAYMENT FUNCTIONALITY ABOUT THE TOWN S ONLINE PAYMENT SERVICE The Town of Dillsboro provides citizens the opportunity to pay their water bill through an online bill payment system that has been configured within the Town website. The goal of this new online service is twofold: to provide citizens additional payment options and to reduce customer service costs to the Town. The new service enables two new payment options: Make a one-time payment using a credit or debit card; and Set up a recurring payment via a checking or savings account. Note that a service fee will be charged to cover processing costs by our third-party solution provider, egov Strategies. The charge is 2.49% (with a minimum of $1.50) for credit and debit card transactions and $.45 for all ACH/e-check transactions. HOW TO ACCESS TO THE ONLINE BILL PAYMENT SERVICE The online payment service can be accessed directly through the town s official website at the following location: WATER PAYMENT HOME PAGE or Note that as the Town adds additional payment items to its website, this page may be replaced by a page that links to additional payment items. Look for the link to Water Payment to access the Water Payment functionality described in this document. DO I NEED TO CREATE AN ACCOUNT? For Credit Card Payments NO. You do not have to create an account for credit card payments, although it is helpful in tracking all of the payments that you have made online through the system. For Recurring ACH Payments YES. You will need to create an account so you can sign up for recurring ACH payments via the My Account page. For more information, see the My Account 3

4 section of this document. It s easy you just need to have an address then create a username and password and provide some general contact information. CREDIT CARD PAYMENTS You can make a one-time payment by credit card or debit card. You do not have to create an account within the online bill payment system to make this type of payment. However, to ensure that your payment is applied to the correct account, the online bill payment system will ask you for your Account Number and Service Address Number. Provide these in the red boxes on the initial page of the Water Bill Payment home page (see below) and select the Find Account button: 4

5 ACCOUNT DETAILS PAGE When the search parameter(s) provided matches account information within the system, the page will display an Account Details page related to that account. This page enables the account owner to: View Account Information View Current Balance Owed Make a Payment View Previous Bills (if logged in) If the user has not created an account and logged in prior to the search, they will see a prompt to login or register in order to associate an account to their profile. If they have logged in, they will see a prompt to save this account to their profile. 5

6 CHECKOUT PAGE The Checkout Page provides a confirmation of the Payment Amount selected within the Account Details page and plays the role of accepting Contact and Billing Information for the individual making the payment. This information can be helpful to the Town in the event that they need to contact a customer regarding a payment at a later date. The following fields are presented on the Checkout page: Review Items o Payment Item Cost o Service Fee is Added The following fields will need to be completed to continue to the Payment Information page: Credit Card Information o Credit or Debit Card Number (required) o Credit or Debit Card Expiration Date (required) o Card Security Code 3 number code on back of the card (required) Billing Information o First Name (required) o Last Name (required) o Address (required) o Address (required) o Daytime Telephone (required) o Company o Country (required) o Address 1 (required) o Address 2 o City & State (required) o Zip Code (required) 6

7 Confirmation & Complete Transaction button The system will echo the payment amount and associated account number. The payer will need to select I Agree check box and then hit the Complete Transaction button to complete the payment. PAYMENT CONFIRMATION Upon successfully completing the Checkout Page for the Water Bill payment item, the user will receive a Payment Confirmation that serves as the payment receipt. A similar receipt is also ed to the user s address (the address provided on the CheckOut page). The Tracking Number that is listed in the Payment Information section can be given to staff to look up this payment transaction in their payment center reporting application. PAYMENT REJECTIONS In the case of a non-successful credit card transaction, the user will not be forwarded to the confirmation page and instead will get a message in a red box with an X. Possible error messages include the following: Credit Card Declined the user should be advised to review the credit card/debit card number, expiration date and security code and re-try the payment. The error could be due to a data entry error or it could be due to insufficient funds in the credit/debit card account. The user should also be advised that some types of gift credit cards cannot be accepted by the online payment system. 7

8 HOW PAYMENTS APPEAR ON CREDIT CARD STATEMENTS Payments will appear on credit card statements as two separate transactions one entry for the amount of the payment and the second entry for the convenience fee charged for this service: Date Location Amount 01/01 IN Town of Dillsboro $ /01 egov Convenience Fee $1.50 8

9 MY ACCOUNT & RECURRING ACH PAYMENTS Users who want to be able to view their online payment history and setup recurring ACH payments through the Town s Water Bill payment system need to create a Payment Center account. By creating an account, users can have the ability to: Associate accounts to their user profile from which they can easily do the following: Make a credit card or debit card payment Setup a recurring ACH payment View online payment history; Manage profile information (e.g. address, username, password); and Track the status of Action Items submitted through the website (e.g. start/stop utility service). ACCESSING THE MY ACCOUNT FEATURES There are generally two ways that a user can access the My Account features within the Water Bill payment website: 1. Use the create an online account, Register or Log In links on the home page: 2. Use the following link: 9

10 Note that once you have registered and are logged into your account, the Log In link (below the website header upper right-hand corner in the screenshot above) will change as follows: Not Joe Smith (for example, your registration name) will enable you to logout of your account and re-login as a different bill payment user; My Account will enable you to return to the My Account home page; Logout will replace the Log In link; After arriving at the My Account page, the user will see both a Log In section and a Not Registered Yet? section. If the user has already created an account, use the username and password to proceed to the My Account Summary page. USERNAME AND PASSWORD RECOVERY FUNCTIONS In the Log In section (underneath the areas to enter a username and password), the user will see a link for Forgot your username or password?. Selecting this link takes the user to a page where they can find their account by entering in their address. The user will then see an option to send their username or password to the address to which they are associated. Along with the address, the user will need to pass an additional security feature by answering the Challenge Question that they provided when they created the account. There are two options: Me A New Password will generate a new password for this username and will that password to the address provided; Me My Username will the username for this account to the address provided; SUCCESSFUL RECOVERY MESSAGE If the address provided is found in the system, the system will either the username or a new password to that address. The system then provides a message either Username has been ed to the user or New password has been ed to the user. UNSUCCESSFUL RECOVERY MESSAGE If the address provided is NOT FOUND in the system, the page will refresh and indicate that the address was not found. They can either use the link to register a new account or try a different address. 10

11 CREATING A USER ACCOUNT To create an account, the user will need the following information: Login Information Username - Must be greater than 6 characters in length. Password Must be greater than 6 characters in length and must be alphanumeric (e.g. must have at least 1 number and 1 letter). Challenge Question and Answer Note that an answer to the security question will be needed in order to have a username or a password reminder sent to the user. Contact Information Address (required - in the event that a user forgets their username or password, they can select a link on the login screen to have either sent to this address) First Name and Last Name Address, State, City, Zip Code and Country Telephone, Cellular Phone & Fax Numbers CAPTCHA Verification This function prevents automated bots from creating accounts within the system. SUCCESSFUL REGISTRATION Once a user has completed the registration screen, they will hit Continue and be forwarded to the My Account Summary page (described below) where they will be able to select an Electronic Bill Presentment item and search for an account. The user will also receive an confirmation indicating that they have successfully registered with the website. UNSUCCESSFUL REGISTRATION The most common failures that could occur during the registration process include the following: Required Fields Are Blank the user will need to complete each of the required fields listed above. 11

12 Address not Recognized either the address was entered using a wrong format or the confirm address doesn t match the original address. Already Exists an account has already been created using this address. In this case, the user will be prompted with a link that will take them to a page to have either their username or password sent to them via OR they can opt to use a different address. Username is not Unique an account has been created with this username. The user should try an alternative username (e.g. add numbers or letters to their initial username selection). SUCCESSFUL LOGIN THE MY ACCOUNT SUMMARY PAGE Upon a successful login, the user will arrive at the My Account Summary page. MY ACCOUNT SUMMARY PAGE Within the My Account section, the user will be able to view the various service accounts that have been associated to their user account. Each service account entry has the following options: Remove no longer associate this service account to the user account; Make Payment proceeds directly to the Account Details Page so the user can select a payment amount and proceed to make a credit card or debit card payment; Sign Up Stop Edit (Autopay options) users can configure Autopay for ACH (pay by check) payments 12

13 CURRENT SUBSCRIPTIONS This section (listed after the Most Recent Payments section) is not currently in use for the Town of Dillsboro website - but it would show any notification lists to which this user is subscribed. ASSOCIATING A BILL TO YOUR ACCOUNT Below the list of accounts, there is a link titled click here to find the account which will take the user back to the Water Payment home page to conduct a search for their account (given Account Number and Service Address Number). On the search results page entitled Service Account Account Information the user should select the Associate this account to my user account option and the account will now be associated to the user s profile. The user can now configure recurring ACH payments for this account by using the Set Up My Autopay options link below the Associate option (highlighted in yellow on the screenshot below). 13

14 SETTING UP RECURRING ACH PAYMENTS SIGNING UP AN ACCOUNT FOR ACH AUTOPAY For the Town of Dillsboro Water Payment system, recurring payments can only be configured for ACH transactions. In order configure an account for recurring ACH: 1. The account must be associated to a registered user; and 2. The user must provide ACH information via the Sign Up link on the My Account page. In the screenshot below, account Account #737 (highlighted in yellow) has been associated but the user has not yet signed up for recurring ACH (Autopay). Follow these three easy steps to register your associated account for Autopay: 1. Select Sign Up this will take you to the Service Account / Account Information screen 2. Select Auto Bill Pay under the Autopay Information section the page will expand to display two additional sections one for Account Information and one for Banking Information 3. Provide Account Information & Bank Information Provide the Account Holder name & Zip code used on the checking/savings account (optional) Configure a maximum amount for payment. If your monthly bill exceeds this maximum, no ACH transaction will be made for the month notification and the user will receive an notification regarding that Provide checking or savings account ACH information 14

15 4. Select Save Changes A screenshot of the full-expanded Service Information page is shown below: 15

16 DISCONTINUING OR MODIFYING YOUR AUTOPAY OPTIONS From the My Account page, the user will have the ability to do the following: Stop to discontinue the ACH Autopay services, effective immediately; and Edit to update checking or savings account information. OTHER MY ACCOUNT FUNCTIONS There are six functions in addition to the functions that can be performed on the My Account (the Summary page). SUMMARY This is the My Account home page from which you can make an online credit card payment or manage your ACH Autopay options. SUBSCRIPTIONS No function in the Town of Dillsboro system. HISTORY The History function provides a summary of all transactions that have been made WHILE THE USER WAS LOGGED INTO THE SYSTEM or that have been configured for Autopay. Transactions are organized into two types: Payments Shown initially by default. This will show you specific details for any payments made for items that are listed in the Payment Center page (e.g. including Electronic Bill Presentment payments). Specific information listed about the payment item include the following: 16

17 Payment Item Name Receipt # Status of Your Payment Date Paid On Payment Method (e.g. Credit Card) Total Payment Amount Submissions This will show you specific details regarding any service requests that you have made to the Town. The Town s service request system is called the Action Center and can be found at the location below: Specific information listed about each Action Item requested include the following: Action Item Name Tracking # Date Submitted Current Status (Submitted, Reviewed, Closed, etc.) Date Item Was Last Updated by Town Staff PROFILE This section enables you to change your login information (your username) and your contact information ( address, First Name, Last Name, etc.) all of the fields that you configured during registration EXCEPT for your password. MANAGE PAYMENT METHODS Any saved Credit Card or ACH accounts will be available here. For recurring ACH transactions, you can update ACH information here or via the Edit function on the My Account home page. PASSWORD This section enables you to change your password. You must confirm your password change in the box below the initial password prompt. 17

User Guide to epayments

User Guide to epayments Contents Register Your Account-First Time User... 3 Login to Your Account... 6 Retrieving Username and/or Password... 7 Make a One-Time Credit Card Payment... 8 Make a One-Time echeck Payment... 11 Schedule

More information

Bill Pay Instructions

Bill Pay Instructions 2013 Bill Pay Instructions 1st Auto & Casualty Insurance Company This document provides instruction for using the U.S. Bank E-payment service The WRC Group rev. 11/2013 Table of Contents ACCESSING SECURE

More information

User Guide. Delta Controls Single Sign On

User Guide. Delta Controls Single Sign On User Guide Delta Controls Single Sign On This document outlines the new, streamlined login process for Delta Partner web applications using the Delta Controls Passport Single Sign On system. Contents 1

More information

Resident Experience. ResidentPay - Resident Experience 1

Resident Experience. ResidentPay - Resident Experience 1 Resident Experience To pay rent online, you need to first enroll in ResidentPortal. You can navigate to the ResidentPortal from the property s website. The link to ResidentPortal is most commonly displayed

More information

IntelliPay Billpay Application Documentation

IntelliPay Billpay Application Documentation IntelliPay Billpay Application Documentation Contents Billpay Introduction First Time Payment (With username and password) First Time Payment (Without username and password) Returning Customer Introduction:

More information

EASTPOINTE SECURE E MAIL SYSTEM SETUP INSTRUCTIONS

EASTPOINTE SECURE E MAIL SYSTEM SETUP INSTRUCTIONS EASTPOINTE SECURE E MAIL SYSTEM SETUP INSTRUCTIONS In order to send and receive protected health information (PHI) on consumers between Eastpointe and your provider agency you will need to do the following.

More information

Surplus Lines Online User Guide

Surplus Lines Online User Guide Surplus Lines Online User Guide Missouri Department of Insurance, Financial Institutions and Professional Registration Contents Summary... 1 Site Address... 1 Account Management... 2 Account Registration...

More information

Homeowner Guide to epayments

Homeowner Guide to epayments Contents Register Your Account-First Time User... 3 Making epayments-login to Your Account... 5 Make a One-Time Credit Card Payment... 6 Make a One-Time echeck Payment... 9 Schedule a Recurring/Auto Pay-eCheck

More information

Online Payment FAQ s

Online Payment FAQ s General Online Payment FAQ s What are the benefits of paying a bill online? Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves

More information

School Online Payments Parent User Guide

School Online Payments Parent User Guide School Online Payments Parent User Guide Copyright Rycor Solutions Inc. 2015 Table of Contents Table of Contents................................................... 2 Create a New Parent Account.........................................

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

Online Payment Instructions

Online Payment Instructions Online Payment Instructions Getting Started Creating Your Account 2 2-3 Adding Your Property/Unit(s) 4 Adding Payment Options 5 Making a Payment One-Time Payments Recurring Payments 6-7 6 7 Edit/Cancel

More information

Redesigned Customer Payment Site

Redesigned Customer Payment Site November 2013 Redesigned Customer Payment Site As you ll see below, there are many enhancements included in the redesign of the E-Payment Service Customer Payment Site. Utilize these release notes during

More information

Instructions For Opening UHA Encrypted Email

Instructions For Opening UHA Encrypted Email Receiving Encrypted Email You have received a secure, encrypted message from UHA. The message will contain the following notice and an attachment named SecureMessageAtt.hml. The attachment is shown circled

More information

Maryland MESA Database School Coordinators Login and Registration Training Handout

Maryland MESA Database School Coordinators Login and Registration Training Handout Maryland MESA Database School Coordinators Login and Registration Training Handout The following information will assist users in creating a user profile in the database, managing student profiles for

More information

OLAS Applicant Process

OLAS Applicant Process OLAS Home Page Enter https://olas.wi.gov in the browser location box to display the OLAS Home page. Click on the Create Account tab on the OLAS menu to display the DOA/Wisconsin Logon Management System

More information

Customer Ad Proofing Portal

Customer Ad Proofing Portal Customer Ad Proofing Portal User Guide The Day Publishing Company - Customer Ad Proofing Portal 2 Introduction The customer ad proofing portal allows advertising customers to view electronic proofs and

More information

Upay User Guide. www.upay.co.uk

Upay User Guide. www.upay.co.uk Upay User Guide www.upay.co.uk Uniware Systems Ltd 84/85 Riverside 3 Sir Thomas Longley Road Rochester Kent ME2 4BH T: 0844 800 6200 F: 01634 292840 www.uniware.co.uk www.epos-consumables.com Welcome to

More information

Table of Contents. 1. Software House Website Login. a. Forgot My Password Recovery Feature. 2. Site Registration. a. Creating Your Account

Table of Contents. 1. Software House Website Login. a. Forgot My Password Recovery Feature. 2. Site Registration. a. Creating Your Account Welcome to the Software House Website Registration Process Guide. This guide has been assembled to provide an overview of the registration process on the Software House website and can be used to help

More information

The site also provides self-guided product demonstrations, basic service information and support contact information.

The site also provides self-guided product demonstrations, basic service information and support contact information. USER GUIDE TCC Online Getting Started TCC Online is a free service that makes it quicker and more convenient for you to access all of your conferencing services. From a single point of entry you ll be

More information

Provider Express Obtaining Login Access. Information for Network Providers

Provider Express Obtaining Login Access. Information for Network Providers Provider Express Obtaining Login Access Information for Network Providers November 2013 Objectives This presentation will review the following features: How to Log in to Provider Express Retrieve a forgotten

More information

Europe Version. Carries your information globally. USER MANUAL v.2.0

Europe Version. Carries your information globally. USER MANUAL v.2.0 Carries your information globally USER MANUAL v.2.0 2 TABLE OF CONTENTS TABLE OF CONTENTS... 2 LIST OF FIGURES... 3 1. PURPOSE... 4 2. TURNA... 4 3. TURNA USER INTERFACE... 4 3.1 TURNA Login Page... 4

More information

Lakes Region Sanitary District Online Statement Presentment and Payment FAQ s Page 1 of 6

Lakes Region Sanitary District Online Statement Presentment and Payment FAQ s Page 1 of 6 General Lakes Region Sanitary District Page 1 of 6 What are some of the benefits of receiving my statement electronically? It is convenient, saves time, reduces errors, allows you to receive statements

More information

Single Sign-On (SSO) for Applications

Single Sign-On (SSO) for Applications Single Sign-On (SSO) for Applications User Guide October 2008 1 Contents Introduction... 3 Overview... 3 Extra Information... 3 1. Registering for an SSO Account... 4 SSO Registration... 4 2. Configuring

More information

A Handbook on Electronic Payment

A Handbook on Electronic Payment A Handbook on Electronic Payment Operational Instructions Procedure to make online Payment is very simple. A computer with internet connectivity is required for the purpose. There are four steps to make

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s General Online Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any

More information

Ranger College has several options available for paying Tuition and Fees

Ranger College has several options available for paying Tuition and Fees Ranger College has several options available for paying Tuition and Fees In-person at the Bursar s Office located in the Administration Building Over the phone with the Bursar s Office at (254)647-3234

More information

Online Utility Bill Payment FAQ s

Online Utility Bill Payment FAQ s General Online Utility Bill Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time

More information

Online Services Booking. Booking Appointments & Purchasing Gifts

Online Services Booking. Booking Appointments & Purchasing Gifts Online Services Booking Booking Appointments & Purchasing Gifts Logging In for Online Booking New Guest Registration If the client is a first time visitor to your business and would like to book an appointment

More information

ONLINE BILL PAY QUICK REFERENCE GUIDE

ONLINE BILL PAY QUICK REFERENCE GUIDE Thank you for enrolling in the DiCarlo Food Service On-line Payment Program. By enrolling in this service, you will have the ability to: Bullet Receive an email notification when your bill is ready Securely

More information

Self-Service Password Manager

Self-Service Password Manager WWW.ROSE-HULMAN.EDU/EIT OFFICE OF ENTERPRISE INFORMATION TECHNOLOGY Self-Service Password Manager Rose-Hulman Institute of Technology has implemented a self-service password manager that provides an easy-to-use

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS How do I log in? A. Previous Weight Watchers Customer Wishing to Enroll in Employer Sponsored Benefit 1. Call Customer Service at 1-866-204-2885 2. Let the representative know:

More information

South Side Bank s Bill Pay User Guide

South Side Bank s Bill Pay User Guide South Side Bank s Bill Pay User Guide Welcome to South Side Bank s Bill Pay Service. The monthly cost for South Side Bank s Bill Pay Service is $6.95. This fee, however, is waived as long as at least one

More information

WorldPay Mobile Demonstration

WorldPay Mobile Demonstration Demonstration 2014 1 Creating your Merchant Portal Login 1. Before using WorldPay Mobile, you will need to create a Merchant Portal account by going to Portal.WorldPay.us and clicking Create My Account.

More information

External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System

External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System External Account Creation and Upload Instructions for the Local Government (LG) Audit Report Collection System In order to submit data for any Department of Audits and Accounts (DOAA) web application,

More information

Notifiable work user guide for plumbers and drainers: Guide to using the Plumbing Application Service (V1.0) [2014]

Notifiable work user guide for plumbers and drainers: Guide to using the Plumbing Application Service (V1.0) [2014] Notifiable work user guide for plumbers and drainers: Guide to using the Plumbing Application Service (V1.0) [2014] Table of contents Introduction... 3 What is notifiable work?... 3 Electronic lodgement...

More information

Contents. 2 Welcome. 20 Settings. 3 Activation Steps. 4 Introduction. 4 Purpose. 20 Offline Mode Change Password. 5 Key Features

Contents. 2 Welcome. 20 Settings. 3 Activation Steps. 4 Introduction. 4 Purpose. 20 Offline Mode Change Password. 5 Key Features User s Guide Contents 2 Welcome 3 Activation Steps 4 Introduction 4 Purpose 5 Key Features 6 Activation 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices 10 For Manual Entry 12 Cash

More information

Parent Online Payment Manual. Updated 09/14/2011. Contents. Logging In for the First Time... 2. Logging In... 4. Viewing Ledger Card...

Parent Online Payment Manual. Updated 09/14/2011. Contents. Logging In for the First Time... 2. Logging In... 4. Viewing Ledger Card... 1 Parent Online Payment Manual Updated 09/14/2011 Contents Logging In for the First Time... 2 Logging In... 4 Viewing Ledger Card... 5 Making a Payment with your Credit Card or ACH/Electronic Check...

More information

Barclaycard Spend Management Training Guide. December 2010

Barclaycard Spend Management Training Guide. December 2010 Barclaycard Spend Management Training Guide December 2010 About this Guide The following slides are intended to assist with cardholder and manager (approver) Barclaycard Spend Management training. The

More information

Enrolling in a Payment Plan. This is a guide to enrolling in a Payment Plan and making your payments.

Enrolling in a Payment Plan. This is a guide to enrolling in a Payment Plan and making your payments. Enrolling in a Payment Plan This is a guide to enrolling in a Payment Plan and making your payments. Logging In This is the log-in site. You will type in your mygate user name and password and click Log

More information

EFT Processing. (Automatic Electronic Payment Processing) Section Contents

EFT Processing. (Automatic Electronic Payment Processing) Section Contents EFT Processing Accounts Receivable (Automatic Electronic Payment Processing) Section Contents EFT Processing Concepts & Terminology Related Setup Tables User Group Security Options How To Setup customer

More information

Please use the following index links to quickly access the information you are looking for:

Please use the following index links to quickly access the information you are looking for: Please use the following index links to quickly access the information you are looking for: Create a new My PHLY account Registration for Agents Auto ID Web Edit Profile Logout instructions Online Bill

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s General Online Presentment and Payment FAQ s What are the benefits of paying a bill online? Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when

More information

I. Simplifying Payment Processing. II. Authorizing Your Transactions Correctly page 6

I. Simplifying Payment Processing. II. Authorizing Your Transactions Correctly page 6 Welcome to PaySimple! Congratulations on choosing PaySimple for all your payment processing needs! You will quickly notice that billing and collections is transformed into an effortless process. With PaySimple,

More information

EUROPEAN COMMISSION Directorate-General for Education and Culture

EUROPEAN COMMISSION Directorate-General for Education and Culture EUROPEAN COMMISSION Directorate-General for Education and Culture Lifelong Learning: policies and programme Coordination of the "Lifelong learning" programme ECAS User Manual The European Commission Authentication

More information

Express222 Quick Reference

Express222 Quick Reference Logging in to Express E222 1. In Internet Explorer, visit vwdco.com 2. Click CSOS in the upper right corner Your username is your DEA Number 3. Once logged in, click on Create, Send and Manage e222 Forms

More information

Paxton Light Online Presentment and Payment FAQ s

Paxton Light Online Presentment and Payment FAQ s Paxton Light Online Presentment and Payment FAQ s General What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere

More information

First United Bank. Mobile Banking Enrollment and FAQs

First United Bank. Mobile Banking Enrollment and FAQs First United Bank Mobile Banking Enrollment and FAQs Mobile Banking Enrollment & FAQs MOBILE DEVICE MINIMUM REQUIREMENTS Apple: Apple iphone 4.3 or higher Apple ipod Touch 4.3 or higher Apple ipod 4.3

More information

City of Toppenish Online Presentment and Payment Frequently Asked Questions

City of Toppenish Online Presentment and Payment Frequently Asked Questions City of Toppenish Online Presentment and Payment Frequently Asked Questions General What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows

More information

TrueFiling. Law Firm User Guide 1.0.130. ImageSoft, Inc.

TrueFiling. Law Firm User Guide 1.0.130. ImageSoft, Inc. TrueFiling Law Firm User Guide 1.0.130 ImageSoft, Inc. Copyright 2013 ImageSoft, Inc. All rights reserved. No part of this document may be reproduced, stored in or introduced into a retrieval system, or

More information

Websense Secure Messaging User Help

Websense Secure Messaging User Help Websense Secure Messaging User Help Welcome to Websense Secure Messaging, a tool that provides a secure portal for the transmission and viewing of sensitive, personal data in email. Use the portal to view

More information

Online Payments. Intel Learn Easy Steps Activity Card

Online Payments. Intel Learn Easy Steps Activity Card Activity Card : Pay your mobile bills online (Airtel*) All of us use a number of utility services in our daily activities at business and home. Utility services are services like electricity, telephone,

More information

U.S. Bank Secure Mail

U.S. Bank Secure Mail U.S. Bank Secure Mail @ Table of Contents Getting Started 3 Logging into Secure Mail 5 Opening Your Messages 7 Replying to a Message 8 Composing a New Message 8 1750-All Introduction: The use of email

More information

Pay Stub On-line. Systems Utilization. San Diego County Office of Education

Pay Stub On-line. Systems Utilization. San Diego County Office of Education Pay Stub On-line I. Before Logging on II. To Register III. Log In IV. Forgot Password V. Direct Deposit Pay Stubs VI. Change Email Address VII. Change Password VIII. Troubleshooting IX. Sign Out Systems

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s Online Presentment and Payment FAQ s General What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any

More information

Instructions for using VPN and accessing your files remotely

Instructions for using VPN and accessing your files remotely Instructions for using VPN and accessing your files remotely Be sure that you have the latest version of JAVA installed on your computer. Go to https://sslvpn.uco.edu and sign in using your domain username

More information

A Reseller s Guide to Using Helm

A Reseller s Guide to Using Helm A Reseller s Guide to Using Helm Table of Contents ABOUT HELM AND THIS GUIDE...4 1.) LOGGING INTO HELM...5 2.) CHANGING YOUR PASSWORD...5 3.) CUSTOMIZING YOUR CONTROL PANEL...6 STEP 1: GLOBAL SETTINGS...

More information

Instructions for Creating or Validating Your Cana Online Account

Instructions for Creating or Validating Your Cana Online Account Instructions for Creating or Validating Your Cana Online Account We are excited about our new online shop! Click http://canavineyards.com/website-update/ if you want to know more about what our online

More information

State of Nevada Unemployment Insurance. Guide to Online Claimant Self Service

State of Nevada Unemployment Insurance. Guide to Online Claimant Self Service State of Nevada Unemployment Insurance Guide to Online Claimant Self Service Table of Contents Guide to Online Claimant Self Service Getting Started... 3 Introduction... 3 Getting Help... 3 Basic System

More information

Multi-factor Authentication Security Enhancement

Multi-factor Authentication Security Enhancement Multi-factor Authentication Security Enhancement Contents Overview of Multi-Factor Authentication... 4 Establishing a First Mercantile Multi-Factor User Account... 5 Authentication Questionnaire... 8 Secondary

More information

In order to become a potential supplier to CSL you are required to register your company details via

In order to become a potential supplier to CSL you are required to register your company details via 1. Supplier Guide: How to Register In order to become a potential supplier to CSL you are required to register your company details via the CSL Global portal. This guide will take you through the stages

More information

How to Set Up your Resident Portal Account on RentCafe:

How to Set Up your Resident Portal Account on RentCafe: INSTRUCTIONS FOR REGISTERING YOUR ONLINE PORTAL ACCOUNT How to Set Up your Resident Portal Account on RentCafe: (1) Visit your Property Website (2) Click the blue Resident Login button in the middle of

More information

Online Payment Parent Portal Users Guide

Online Payment Parent Portal Users Guide Online Payment Parent Portal Users Guide 2015/2016 Acorn www.sturgeon.ab.ca Contents Parent Portal Overview 3 Creating a Parent Account 4 Understanding the Fees Summary Page 7 Understanding the Student

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Questions regarding your account may be directed to the Chesterfield County Department of Utilities billing and customer service section at 804-748-1291 from 8:30 a.m. to 5 p.m.

More information

Rocky Mountain Health Plans Provider Documentation

Rocky Mountain Health Plans Provider Documentation Rocky Mountain Health Plans Provider Documentation 1.1 Logging In Once you have obtained a Username and Password, go to http://providers.rmhp.org and click the Log In link. At the login page, enter your

More information

ACHieve Access 4.3 User Guide for Corporate Customers

ACHieve Access 4.3 User Guide for Corporate Customers ACHieve Access 4.3 User Guide for Corporate Customers January 2015 Citizens Bank 1 February 2015 Table of Contents SECTION 1: OVERVIEW... 4 Chapter 1: Introduction... 5 How to Use This Manual... 5 Overview

More information

APS Online User Guide

APS Online User Guide APS Online User Guide APS Online is a complete set of online payment processing tools, providing you with the most simple and advanced way to manage all your automated customer billing needs. These tools

More information

User Guide for. Brickwork Version: 4.1506. Last Updated: February 13 th, 2014

User Guide for. Brickwork Version: 4.1506. Last Updated: February 13 th, 2014 User Guide for Brickwork Version: 4.1506 Last Updated: February 13 th, 2014 1 Table of Contents 2 Document Version... 4 3 Contact Information... 4 4 Overview... 5 4.1 Brickwork... 5 4.2 Custom Objects

More information

NCAA Single-Source Sign-On System User Guide

NCAA Single-Source Sign-On System User Guide NCAA Single-Source Sign-On System Table of Contents General Description... 1 Glossary of Terms... 1 Common Features Log In... 2 Password... 3 Log Out... 4 Tabs... 4 Buttons and Links... 4 Management and

More information

Applicant Instructions

Applicant Instructions KSDE Online Application Instructions Step 1 Register for a Login Applicant Instructions Before you can submit your application, you must request a user name and password. To register, do the following:

More information

Student Guide to Neehr Perfect Go!

Student Guide to Neehr Perfect Go! Student Guide to Neehr Perfect Go! I. Introduction... 1 II. Quick Facts... 1 III. Creating your Account... 1 IV. Applying Your Subscription... 4 V. Logging in to Neehr Perfect... 6 VI. Activities... 6

More information

Document Services Online Customer Guide

Document Services Online Customer Guide Document Services Online Customer Guide Logging in... 3 Registering an Account... 3 Navigating DSO... 4 Basic Orders... 5 Getting Started... 5 Attaching Files & Print Options... 7 Advanced Print Options

More information

PaymentNet Federal Card Solutions Cardholder FAQs

PaymentNet Federal Card Solutions Cardholder FAQs PaymentNet Federal Card Solutions It s easy to find the answers to your questions about PaymentNet! June 2014 Frequently Asked Questions First Time Login How do I obtain my login information?... 2 How

More information

Contents. Summary. Site Address. Account Management MISSOURI DEPARTMENT OF INSURANCE, FINANCIAL INSTITUTIONS AND PROFESSIONAL REGISTRATION

Contents. Summary. Site Address. Account Management MISSOURI DEPARTMENT OF INSURANCE, FINANCIAL INSTITUTIONS AND PROFESSIONAL REGISTRATION Contents Summary... 1 Site Address... 1 Account Management... 1 Account Registration... 2 Registration Process... 2 Contact Information Updates... 2 Reporting... 3 Product Liability Form... 4 Product Liability

More information

Personal and Small Business Login Guide

Personal and Small Business Login Guide Personal and Small Business Login Guide Let s Get Started: 1. From our home page at www.americanbusinessbank.com, in the upper left hand corner under the heading PERSONAL & SMALL BUSINESS, enter your current

More information

Online Bill Payment & Presentment User Guide

Online Bill Payment & Presentment User Guide Table of Contents Alerts and Notifications... 4 Add an email Notification...4 Cancel an email Notification...5 Automatic Payments... 6 Add a Standard Automatic Payment Rule...6 Add an Automatic Payment

More information

The service will notify subscribers when the following changes are made to a licensee s record:

The service will notify subscribers when the following changes are made to a licensee s record: Minnesota Board of Nursing Auto Verification Service The Minnesota Board of Nursing s Auto Verification service enables subscribers to get information about the status of any registered nurse or licensed

More information

CONSUMER PORTAL QUICKSTART GUIDE: HSA

CONSUMER PORTAL QUICKSTART GUIDE: HSA CONSUMER PORTAL QUICKSTART GUIDE: HSA Welcome to your Benefit Strategies Consumer Portal. This one-stop portal gives you 24/7 access to view information and manage your Health Savings Account. Our one-stop

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s General Online Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any

More information

North Carolina State University Steps to Apply as an Incoming Exchange Student

North Carolina State University Steps to Apply as an Incoming Exchange Student North Carolina State University Steps to Apply as an Incoming Exchange Student Step 1 Initiating the Application The home university coordinator should submit the online nomination form for qualified applicants:

More information

What is e-services? Registered User Portal RUP

What is e-services? Registered User Portal RUP IRS e-services Registration Process What is e-services? Suite of products designed for tax professionals and taxpayers to do business with IRS electronically Includes: Registration e-file Application Preparer

More information

Pay your mobile bills online. Intel Easy Steps 1 2012 Intel Corporation All rights reserved.

Pay your mobile bills online. Intel Easy Steps 1 2012 Intel Corporation All rights reserved. Pay your mobile bills online Intel Easy Steps 1 2012 Intel Corporation Online Payments: Pay your mobile bills online (Airtel*) Online Payments All of us use a number of utility services in our daily activities

More information

Online Benefits Payments Texas Christian University Human Resources

Online Benefits Payments Texas Christian University Human Resources Online Benefits Payments Texas Christian University Human Resources Contents Purpose... 1 How to Pay your Benefits Online... 1 Payment Options... 3 One Time Payment... 3 Electronic Check... 3 Debit/Credit

More information

FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE

FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE FILING REPRESENTATIVES TRAINING ONLINE COURSE SCHEDULING USER GUIDE October 18, 2013 Online Course Scheduling User Guide Page 1 of 28 TABLE OF CONTENT 1 ABOUT THIS DOCUMENT... 3 2 REGISTRATION... 4 2.1

More information

Online Bill Presentment and Payment FAQ

Online Bill Presentment and Payment FAQ General Online Bill Presentment and Payment FAQ What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at

More information

Introduction to UCONNECT Student Edition. 4/14/11 v.1.3

Introduction to UCONNECT Student Edition. 4/14/11 v.1.3 Introduction to UCONNECT Student Edition 4/14/11 v.1.3 Contents Accessing UCONNECT... 2 How do I get a username for UCONNECT?... 2 How do I log in?... 2 What should I see when I login?... 3 Channels...

More information

Student Employment Website User Guide for Off-Campus Employers

Student Employment Website User Guide for Off-Campus Employers Student Employment Website User Guide for Off-Campus Employers Student Employment University Hall 255 2197 South University Boulevard Denver, Colorado 80208 Ph: 303.871.6792 Fax: 303.871.2341 Email: stuemp@du.edu

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s General Online Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any

More information

REDFIN Document Version 2.07.0415-a

REDFIN Document Version 2.07.0415-a REDFIN NETWORK PAYMENT GATEWAY Document Version 2.07.0415-a Copyright 2001-08 Secured Financial Network, Inc. All Rights Reserved Table of Contents Introduction...4 Overview...5 Ch 1: Beginning to Use

More information

Registration & Payment FAQs

Registration & Payment FAQs Registration & Payment FAQs Welcome to Progress Residential and RentProgress.com! This information packet will guide you through the registration process so that you can easily: Pay your rent online (including

More information

SQFAD Company Re-Registration Guide Re-registration for Existing Suppliers

SQFAD Company Re-Registration Guide Re-registration for Existing Suppliers SQFAD Company Re-Registration Guide Re-registration for Existing Suppliers Contents Login to SQFAD... 2 Access the Re-registration Form... 3 Enter Billing Information... 4 Enter Gross Sales... 5 Enter

More information

0BOnline Presentment and Payment FAQ s. 1BGeneral

0BOnline Presentment and Payment FAQ s. 1BGeneral 1BGeneral 0BOnline Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at

More information

GUIDE GET ONLINE. Everything You Need to Access Your Account Online. SECTION ONE: Getting Started

GUIDE GET ONLINE. Everything You Need to Access Your Account Online. SECTION ONE: Getting Started GET ONLINE GUIDE Everything You Need to Access Your Account Online SECTION ONE: Getting Started As a new Online Banking user, you ll need two numbers to set up your account for online access your Membership

More information

Active Directory Integration for Greentree

Active Directory Integration for Greentree App Number: 010044 Active Directory Integration for Greentree Last Updated 14 th February 2013 Powered by: AppsForGreentree.com 2013 1 Table of Contents Features... 3 Options... 3 Important Notes... 3

More information

Single Sign On: Volunteer Connection Support Tree for Administrators Release 2.0

Single Sign On: Volunteer Connection Support Tree for Administrators Release 2.0 Single Sign On: Volunteer Connection Support Tree for Administrators Release 2.0 Updated 2/24/2016 Page 1 Single Sign On Volunteer Connection Support Tree for Administrators Purpose General Information

More information

Ecommerce User s Manual. August 2013

Ecommerce User s Manual. August 2013 Ecommerce User s Manual August 2013 Quantum has launched our new Ecommerce site, which is accessible at www.qtmi.net./shop or by clicking on SHOP from the top navigation options while on Qtmi.net. Start

More information

CANADA SAVINGS BONDS WEB TRANSMISSION GUIDE 2014. csb.gc.ca PAYROLL SAVINGS PROGRAM 20$ 40$ 80$ 50 $ 30$ WEBGUIDE-14

CANADA SAVINGS BONDS WEB TRANSMISSION GUIDE 2014. csb.gc.ca PAYROLL SAVINGS PROGRAM 20$ 40$ 80$ 50 $ 30$ WEBGUIDE-14 7 WEB TRANSMISSION GUIDE 204 CANADA SAVINGS BONDS csb.gc.ca PAYROLL SAVINGS PROGRAM 40$ 5$ 30$ 0$ 20$ 80$ 70$ 0$ What are you saving for? 50 $ 40$ 20 0$ 80$ 4 20$ 7 7 $ $ $ $ $ $ $ $ $ $ $ $ WEBGUIDE-4

More information

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015

ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 ANZ Secure Gateway Virtual Terminal QUICK REFERENCE GUIDE NOVEMBER 2015 2 Contents Welcome 3 1. Getting Started 4 1.1 Virtual Terminal Activation 4 2. Configuring the Virtual Terminal 7 2.1 General Settings

More information

How to... Order or transfer a domain

How to... Order or transfer a domain How to... Order or transfer a domain Table of Contents Section How To... Page Number 1... Register a domain with Tagadab 2 2... Transfer a domain to Tagadab 7 Tagadab Limited www.tagadab.com Registration

More information

U S E R S G U I D E Last Modified: 12/06/2012 1

U S E R S G U I D E Last Modified: 12/06/2012 1 USER S GUIDE Last Modified: 12/06/2012 1 Contents 2 Welcome 3 User Service Activation 4 Introduction 4 Purpose 5 Key Features 6 Activate 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices

More information