Focalpoint FARES

Transcription

1 GALILEO DESKTOP 2.2 Focalpoint FARES NOTICE NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX. Web: May, 2010

2 CONTENT INTRODUCTION... 3 TRAVELPORT WEBSITE... 4 ASK TRAVELPORT... 5 GALILEO HELPDESK... 7 FARE DISPLAY... 8 INTERNATIONAL FARE DISPLAY (IFD)... 8 FARE DISPLAY SEARCH MODIFIERS NORTH AMERICAN FARE DISPLAY (DOMESTIC USA: NAFD) FARE DISPLAY, POINT AND CLICK FARE NOTES FARE ROUTING FARE BOOKING CODES FARE DETAILS MILEAGE CALCULATION FARE QUOTE DISPLAY FARE CONSTRUCTION PRICING MODIFIERS PRIVATE FARES FILED FARE HISTORY GALILEO PRICING POLICY FARE QUOTE PLANNER TAXES FOCALPOINT SHOPPING LOW FARE SHOPPING TOOL QUICK REFERENCE Galileo Desktop 360 Fares May 2010 Page 2 of 58

3 INTRODUCTION This learning manual has been written for Galileo Desktop 2.0. During this course the following subjects will be attended to: Galileo Website: The Galileo Website is the source of all information on the Galileo System. The website will be used during the course. Galileo News. Using the Galileo Website, the latest developments will be marked. Galileo Desktop 2.0, Fares. All subject regarding Fares, Fare Notes, Fare Quote etc. Galileo Desktop 2.0, Fares, Point and Click. The possibilities of the interactive Galileo Tool Point and Click regarding Fares will be shown. Students must have IATA fares knowledge and Galileo Focalpoint experience. Galileo Desktop 360 Fares May 2010 Page 3 of 58

4 TRAVELPORT WEBSITE Before we start with Galileo we will first have a look at the Travelport Services Portal: This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register. Ask Travelport is much more than an online help system. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register. Under Downloads all kinds of manuals are loaded. Links to useful sites are added. Customer Service is the place to find all customer information is gathered. You will find links to the latest news, Ask Travelport etc. Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules.. Order Travelport is our webshop for Travelport products. We need your opinion gives you the possibility to rate the services of Travelport.. With Remote Support colleagues or other contacts can take over your computer on your request, in order support you. Add a shortcut to the Travelport Services Portal on your Desktop or on Galileo. Galileo Desktop 360 Fares May 2010 Page 4 of 58

5 ASK TRAVELPORT Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question. Let s have a look. After signing on to Ask Travelport a basic screen will open. Some parts of the screen are shown below. Two tabs are shown on top of your screen: My Stuff Ask a Question Answers Your profile settings. Allows you to ask questions to the Helpdesk. All the information on Galileo entries. You can search by: Category Keyword Categories restrict the subject to a specific Galileo Product. Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc. So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only. Galileo will return with a list of possible answers, in this case only one. Click on the answer, and the response will show. Galileo Desktop 360 Fares May 2010 Page 5 of 58

6 Some useful subjects in Ask Travelport are: Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords. Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures. Sign on to Ask Travelport, you will definitely find it useful! Galileo Desktop 360 Fares May 2010 Page 6 of 58

7 GALILEO HELPDESK Galileo does have a Help Desk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures. If you do have a question about Galileo we advice and expect you to first check out information via: Courses Ask Travelport Help Pages in GalileoTraining Material on the website. If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number. To retrieve your Customer Number enter C*CIDBNUMBER The phonenumbers are: For the Netherlands: For Belgium: For Luxemburg: A question can also be posted via the Ask a Question button on the Ask Travelport website. Galileo Desktop 360 Fares May 2010 Page 7 of 58

8 FARE DISPLAY H/FD INTERNATIONAL FARE DISPLAY (IFD) Basic Input: FD28MARAMSBKK If your departure city is your default city, you do not have to add this city to the entry. Our default city is Amsterdam. The entry to retrieve fares for 28 March from Amsterdam to Bangkok, Round Trip fares only, for Thai International (TG), KLM (KL) end British Airways (BA) is FD28MARBKK-RT/TG/KL/BA Galileo Response: 1. CX Carrier Code YY = a IATA fare 2. FARE Default is the currency of board point 3. R Return fare A blank indicates a one way fare 4. FARE BASIS Identification code of the fare. 5. CLASS When a carrier in CX column booking class When YY in CX column (IATA fare) class of service. 6. ADVANCE 3 characters PURCHASE The first 2 characters : display the advance purchase period between ticketing and TRAVEL date. The 3 rd character : a + is displayed IF there is a restriction on the period between ticketing and RESERVATION Galileo Desktop 360 Fares May 2010 Page 8 of 58

9 7. MIN/MAX STAY MIN: - SU : Sunday rule - V : variable - W : week MAX: is shown in number of days or months. date (e.g. the ticket must be issued within 24 hours - see Fare Notes for more details) 8. O Outbound journey must be commenced during the period shown I Inbound journey must be commenced during period shown. 9. SEASONS Seasons of application If no dates: the fare is valid all year round, until further notice. 10. MR Mileage/routing indicator M indicates that the fare is mileage based R indicates that the fare is routing based 11. GI Global Indicator, indicates the flown route. EH Eastern Hemisphere AT Atlantic TS Trans-Siberian AP Atlantic-Pacific 12. D Day restrictions: full details can be found in the Fare Notes The fare is a Private Fare = a negotiated fare between your agency and the airline. This fare is supposed to be a gross/selling fare. Private Fares may also show a T or a S. A fare with a T can only be issued by your agency, a fare with a S can only be sold by your agency. This may be the case with consolidators (Brokers). 14 TC Ticketing Code: replaces the fare basis code on the ticket 15 TD Ticket Designator: is appended to the fare basis code on the ticket Changing your request: FDB FDDHKG FDOLON Fare Display Back, changes FDAMSBKK into FDBKKAMS. Changes the destination of an original FDAMSBKK into FDAMSHKG. Changes the origin of an original FDAMSBKK into FDLONBKK. Converting a foreign currency from the Fare Display: FZSn Converts a foreign currency fare into EUR (n = line number of the Fare Display). Galileo Desktop 360 Fares May 2010 Page 9 of 58

10 FARE DISPLAY SEARCH MODIFIERS More SPECIFIC Fare Displays can be obtained by using SEARCH MODIFIERS. They can be used in 2 ways : As part of the initial FD input. To modify an existing display. Carrier Modifier: /BA Specify carrier. Input: FDMAN/BA (as part of the initial FD input) FD/BA (to modify an existing display) Maximum three carriers can be mentioned at the same time. Journey Type Modifier: -RT Displays only return fares -OW Displays only those fares which can be used for OW travel -RTW Round the World fares (same origin and destination city) -CTF Circle Trip fares (same origin and destination city) Validated Fare Display Modifier:.V Allows you to specify outbound and inbound travel and will return a validated Fare Display, e.g..v10jan20jan (outbound/departure = 10JAN and inbound/return = 20JAN). The Fare Display will validate the Advance Purchase, Minimum and Maximum Stay, Seasonality, Day of week, Sales and Travel Restrictions and Blackout paragraphs. The time of the day will not be validated. If fares with a day/time restriction apply, Galileo will validate the outbound and inbound segments. Look at the example below: Here, the midweek MHXAPS fare is needed for the (O)utbound flight, the weekend MHWAPS fare is needed for the (I)nbound flight. Galileo Desktop 360 Fares May 2010 Page 10 of 58

11 Passenger Type Code Modifier: The default Fare Display returns Adult fares. To view all other Passenger Types the PTC (Passenger Type Code) modifier must be used. FD20APRBRUMIL*PTC Show fares for all kind of Passenger Types (except normal adults). PTC/code Directly below the fare basis code, the PTC code applicable to that fare will be indicated. Will decode the Passenger Type Code. E.g. PTC/YTH Further details can be found in the Fare Notes. PTC Provides a list of all PTC codes. PTC/E provides a list starting with E. You can access a specific Passenger Type directly if you know the PTC code. The most common PTC codes used in the market are: *ADT *CNN *INF *SRC *YTH *ABB *VAC *VNN *UNN *ADA *AND *SEA *CMP *LBR *LNN *LIF Adults Accompanied child. If used with FQ, NN must be replaced by the age! Infant without a seat Senior Citizen. If used with FQ, RC may be replaced by the age! Youth confirmed (if used with FQ, the age may be appended to the YTH code) Abonnement fares. For FQ, the modifier *FR must be used! Visit another country adult Visit another country child. If used with FQ, NN must be replaced by the age! Unaccompanied child. If used with FQ, NN must be replaced by the age! Agent Discount AD75N1 Agent Discount AD50N1 Seaman Companion Labour worker Labour child Labour infant Galileo Desktop 360 Fares May 2010 Page 11 of 58

12 Q Surcharge Modifier: /Q Calculates approximate applicable Q-surcharges (security/fuel/ ) and adds it to the fare. - Only non-conditional (= not with an IF statement in the rules) surcharges are included. - Only the surcharges which are mentioned in the Fare Construction, NOT the YQ/YR. Currency Conversion Modifier: :NUC Displays fares in NUC :LOC Reverts a NUC fare back into local currency :CUR Returns a Fare Display in the requested currency. CUR to be replaced by the requested currency (e.g. :GBP) Increase/Decrease pricing Modifier: *IP *IF *RP *FA Increases the fare with a percentage. E.g. *IP7 (increase with 7pc) Increases the fare with an amount. E.g. *IF50 (increase with 50 EUR) Decreases the fare with a percentage. E.g. *RP75 (decreases with 75pc) Decreases the fare with an amount. E.g. *FA100 (decreases with 100EUR) The amounts specified with the IF and FA modifiers are taken in the currency of the Fare (= county of origin of the itinerary) Penalties Modifier: /PE00 Show only fares without a penalty. /PE20 Show only fares with a penalty up to 20 percent of the fare. Booking Class Modifier: -T Only fares with booking class T. Must be used in combination with the carrier code. High Low Modifier: /X Displays fares in high to low order or v.v. Half Round Trip Modifier: /2 Displays half return fares in NUC Global Indicator Modifier:.TS Displays only fares via Trans-Siberian route Historical Fares: FDGVA22JUN08.T20JUN08/LX Returns a historical fare display up to 1 year prior to current date The 1st date represents the dep. date, the 2nd date refers to the ticketing date. Galileo Desktop 360 Fares May 2010 Page 12 of 58

13 Private Fares: :N Published fares only :P Airline/agency private fares only selling levels :C Airline/agency private fares only net levels -PRI-CODE Airline or own agency private fare with account code. E.g. FDBRUNYC-PRI-AGT (AGT is the account code) -PRI-CODE*Pseudo City Code Other agency (=broker) private fare with account code E.g. FDBRUNYC-PRI-PROMO*DV0 Search Modifiers may be used in any combination (Private fares modifiers must be at the end of the entry): E.g.: FD10JANBRUMAN-RT/BA*CNN/Q Galileo Desktop 360 Fares May 2010 Page 13 of 58

14 NORTH AMERICAN FARE DISPLAY (DOMESTIC USA: NAFD) INPUT: FD18JUNWASMIA RESPONSE: 1. FARE BASIS: The 1st character indicates the booking class code 2. ADVANCE PURCHASE: First 2 characters. Display the advance purchase period between ticketing and TRAVEL date. Third character. A + is displayed if there is a restriction on the period between ticketing and reservation. (e.g. the ticket must be issued within 24 hours). See the Fare Notes for more details. 3. MIN/MAX STAY: -- No restriction ++ Consult Fare No rules held 4. CANCELLATION FEE: NR Not refundable -- No restriction ++ Consult Fare No rules held 5. TRAVEL DATES FIRST/LAST C indicates travel to be completed by... S indicates travel to be started by TKT DATES FIRST/LAST Sales Restrictions. Tickets can only be issued after or until a certain date. Galileo Desktop 360 Fares May 2010 Page 14 of 58

15 FARE DISPLAY, POINT AND CLICK Point and Click is an interactive Galileo display. Point and Click supports numerous Galileo formats including Fare Display, but also: Availability Sell update and modify for air, car, and hotel bookings. After a fare display request you simply Point and Click elements of the display to view additional information. Some additional advantages regarding the availability are: More results display for each search and follow-up entries are just a click away. For example: In a fare display, you can simply click on the fare basis to request the fare notes. To launch a Point and Click fare display, you can use the entry you already know. Just preface your entries with a colon (:) or semi-colon (;). Galileo will automatically open an interactive screen. Galileo Desktop 360 Fares May 2010 Page 15 of 58

16 Galileo Response: Point and Click uses colours to define specific areas of the display. White: Non-clickable Display only. Blue: Clickable More information available. Yellow: Clickable More information available. Clicking on line number requests availability. Clicking on the fare basis requests all rules. Clicking on the blue codes leads to the extra information: Galileo Desktop 360 Fares May 2010 Page 16 of 58

17 The extra information will be shown in grey. By clicking on the blue items, you will see the following information: EUR When you click on the Currency Code, a dialogue box will appear on the screen. You can either request the fares in another currency or in NUC and hit Change. LH Decodes Airline Retrieves the Penalties (Paragraph 16 of Fare Notes). V Retrieves Booking Code info (which class do I have to book for other airlines?). 7+ Retrieves Advance Purchase and Ticketing Information (Paragraph 5 of Fare Notes). Galileo Desktop 360 Fares May 2010 Page 17 of 58

18 SU/1M 01JAN 25JUN R EH Retrieves Minimum and Maximum stay (Paragraph 6 and 7 of Fare Notes). Retrieves information on Seasons (Paragraph 3 of Fare Notes) Retrieves Routing information. (Or mileage in case of M). Informs you about the Global Indicator. EH = Eastern Hemisphere. TS = Trans-Siberia. AT = Atlantic. AP = Atlantic Pacific. By clicking on the yellow items, you will see the following information: 1 Requests Carrier Specific Availability for applicable class. VLNRBE Fare Notes Galileo Desktop 360 Fares May 2010 Page 18 of 58

19 When you click on the Yellow number in the Fare Display a Carrier Specific Display will be shown for the requested class. The reservation can be made by clicking on the yellow class. When you click on the Yellow Fare Basis code, all Fare Notes will be shown. You can use the Page Down and Page Up button to scroll through the Fare Notes. Click on to return to the fare display. Or click on the yellow number classes will be shown. to request a General Availability. All Galileo Desktop 360 Fares May 2010 Page 19 of 58

20 FARE NOTES H/FFUE After a Fare Display has been requested, the input FN * n (n=line number of required fare) will give access to a menu of paragraphs headings. INPUT : FN*1 Galileo Response: FOLLOW UP or SHORTCUT inputs: FN*ALL FN*1/ALL Entire rule FN*P FN*1/P Specific paragraphs by number FN*ADV.END FN*1/CHG Specific paragraphs by abbreviation FN*DATE FN*1/DATE Multiple paragraph abbreviation. Groups day/timeseasonality blackout dates travel & sales restrictions FN*DISC FN*1/DISC Multiple paragraph abbreviation. Groups all kind of discounts : children agent tour conductor others ABBREVIATIONS and content of the most important Paragraphs APP application B/O blackout dates WHO eligibility SUR surcharges DAY day/time ACC accompanying travel SEA seasonality TVL travel restrictions FLT flight restrictions TKT sales/ticketing restrictions ADV advance reservations CHG penalties MIN minimum stay CHD children discounts MAX maximum stay END ticket endorsements STP stopovers DSC other discounts TRF transfers TUR tours (tour codes) CMB combinations VAC visit another country Galileo Desktop 360 Fares May 2010 Page 20 of 58

21 If the Fare Notes are only applicable to a specific Passenger Type Code (PTC), this will be mentioned on top. You need the PTC code to quote the PNR for this fare. SUMMARY INPUT: FN*n/S Offers immediate access to a summary of the Fare Notes. If at the end of the text for a category a # is displayed, the agent should read the whole paragraph. It can be mentioned that a fare is only applicable for specific PTC s. Galileo Desktop 360 Fares May 2010 Page 21 of 58

22 FARE ROUTING Fares are either Mileage or Route Fares. Route Fares can only be used if the passenger flies according to specified routings. To display the permitted route of a routing fare use: FR*n (n=line number of the required fare). For Example: FR*4 Galileo Response: In this case the passenger can fly from London to Halifax via Montreal, Toronto or New York. The first segment must be flown by British Airways. The second segment may also be flown with Air Canada (from YTO or YMQ to YHZ) or with AA or BA if the transfer was in NYC. For BA, the booking class is R. For AC or AA a Fare booking Code must be requested in Galileo. Galileo Desktop 360 Fares May 2010 Page 22 of 58

23 FARE BOOKING CODES Is used to find out the correct booking class for the interline (= secondary) carrier. Or for the primary carrier if an IATA fare is used. Step 1: Ask for a FD for the main carrier. Step 2: Request the Routing. Step 3: In this case the passenger flies for the cheapest fare. Amsterdam to Mexico City must be flown with KLM. From Mexico to Acapulco the passenger flies with Mexicana. To request the correct booking class enter: FDC*1//MX (n = line number of requested fare - YY = carrier code of the interline carrier) Galileo Desktop 360 Fares May 2010 Page 23 of 58

24 FARE DETAILS FH*n Provides more detailed fare information such as: Travel Effective/Discontinue and Complete dates Ticketing First/Last dates Galileo Desktop 360 Fares May 2010 Page 24 of 58

25 MILEAGE CALCULATION H/FTPM Fares can be based on a Maximum Permitted Mileage. All IATA fares are mileage fares. Some carrier fares are mileage fares. Airpasses and Round the World Fares can be based on mileages. Basic Input: FL/AMSFRALOS Galileo Response: LVL Indicates the level of mileage surcharge that has to be applied on the fare between the point of origin and the specified city. M no surcharge 15M 15 % surcharge EXC exceeds the maximum surcharge of 25 %. Other columns: 2 In between CTY and DC indicates the Iata area for each city DC Global indicator for each sector TPM Ticket Point Mileage for each sector CUM Cumulative TPM s MPM Maximum Permitted Mileage for the fare component GI Global indicator for the fare component LWL Next lower surcharge band mileage HGL Next higher surcharge band mileage MILEAGE CALCULATION FROM BOOKING FILE: FL/S1-4 FL/S1-3.5 Galileo Desktop 360 Fares May 2010 Page 25 of 58

26 MILEAGE CALCULATION INCLUDING SURFACE SECTOR & EXTRA MILES CITIES: Input: FL/BRUAMS*LONATHBOMDEL indicates a surface between AMS and LON Galileo Response: The passenger receives 700 extra miles for traveling via Mumbai to Delhi. MILEAGE CALULATIONS INCLUDING CARRIER EXCEPTIONS: Input: FL/BRULONMIASJU Galileo Response: To retrieve the carrier exceptions, add the carrier code to the input : FL/BRULONMIASJU/AA Galileo Desktop 360 Fares May 2010 Page 26 of 58

27 FARE QUOTE H/FQ FQ (QUOTE ITINERARY AS BOOKED) Fare quote assumptions: The lowest applicable carrier coded fare for the class booked. A fare quote is required for all passengers in booking file. - All passengers are quoted as specified in the PTC in the Name Remark All segments are to be quoted (also waitlisted segments) A stopover is assumed where connections are over 24h00 (over 4h00 for NAFQ). Validates: - Advance Purchase restrictions (Res. X days before departure). - Ticketing date restrictions (Ticketing within X hours/days after reservation) Guarantee: - Fares without ticketing restriction are filed/guaranteed for 7 days. - Fares with ticketing restrictions are filed/guaranteed until the ticketing deadline. FARE QUOTE BEST BUY The Best Buy facility allows the user to obtain the lowest fare for an itinerary without considering the class booked up to a maximum of 16 active flight segments. FQBA FQBB FQBC Cheapest fare, regardless of availability, for information only Cheapest available fare Cheapest available fare, compared to booked fare Best Buy will check: Only the flights that have been booked. Whether a lower fare is applicable. To modify the Booking File, tab behind FQBBK and hit <ENTER> : Flights are rebooked in a new class. The new fare is stored automatically en old fare ignored. Galileo Desktop 360 Fares May 2010 Page 27 of 58

28 FQBB (FARE QUOTE BEST BUY) The best buy facility allows the user to obtain the lowest fare for an itinerary without considering the class booked. When the best buy input is made Best Buy will check the flights that have been booked for availability of seats in the neutral availability and whether the fare is applicable. - The maximum number of segments that can be quoted is 8. - To modify the Booking File enter... FQBBK Seats will be booked in direct link! FQBA (FARE QUOTE BEST BUY IRRESPECTIVE OF AVAILABILITY) - This entry will quote the lowest fare regardless of whether seats are available or not. - This fare is for information only. - If this fare is required then flights would need to be chosen on which seats are available. FQA (FARE QUOTE ALTERNATIVE) - Provides up to 4 different fare quotes whenever different fares (carrier coded and IATA), all requiring a same booking class, do exist (Not for NAFD). - To file the desired fare quote enter eg. FFn (n = the line number of the preferred fare) CANCEL FILED FARES FXn (n to be replaced by the number of the filed fare) Galileo Desktop 360 Fares May 2010 Page 28 of 58

29 DISPLAY FARE CONSTRUCTION The Fare Quote can be displayed in different ways Entry: F*Q Displays a linear fare construction. Entry: FQL Displays a fare construction ladder, providing more fare construction details. Galileo Desktop 360 Fares May 2010 Page 29 of 58

30 Entry: FQ followed by *FF1 Displays the same linear fare construction as F*Q, including ticket details such as fare basis, baggage, date and endorsement restrictions. The quote above is for an adult (ADT) and guaranteed (G) until 6 July The ticket will be issued on Lufthansa (CLH) F*Q & FQL are only accessible before End Transaction of the booking file. If the fare shows a Ticketing Code in the Fare Display, the Ticketing Code will be displayed instead of the Fare Basis in the Fare Construction. Galileo Desktop 360 Fares May 2010 Page 30 of 58

31 PRICING MODIFIERS H/FQPM PASSENGER MODIFIER (P) Specific Passengers FQP1 passenger 1 FQP1-3 passenger 1 through 3 FQP2.4 passenger 2 and 4 Passenger Types FQP1.2*YTH FQP2*YTH22 FQ*SRC FQP1*S65 SRC FQ*VNN FQ*UNN FQ*CNN FQP1.2*C06 passenger 1 = adult, passenger 4 = youth (*YTH) passenger 2 = youth 22 years old (age may be added and will be validated) All passengers are seniors passenger 1 is a senior of 65 years old (*S65) RC may be replaced by the age and will be validated. Visit Another Country, child. If used with FQ, NN must be replaced by the age! Unaccompanied child. If used with FQ, NN must be replaced by the age! Accompanied child. If used with FQ, NN must be replaced by the age! Passenger 1 is an adult, passenger 2 a child of 6 years. Instead of adding the age to the PTC s VNN, CNN and UNN, it is also possible to add the PTC code including age to the name flied. Eg. - ZENTZEN/PAMELAMISS*P-C06 DOB12JAN02 - KALKWARF/JOHNMSTR*P-V08 DOB18MAR02 - VANLAAIK/FRANSMSTR*P-U09 DOB29MAY99 Airlines do not always load all fares with the above PTC codes. The Fare Display always needs to be checked for cheaper possibilities! If a PTC has been added to the Name Field of the passenger, this will be overwritten by the FQ entry using PTC. When a regular adult fare is less expensive then the fare for the PTC you are specifying, the system will return the adult fare with the alert best fare for this passenger. If you still prefer the PTC fare, you will need to use the PTC preceded by **. E.g. FQ**YTH. Galileo Desktop 360 Fares May 2010 Page 31 of 58

32 Accompanied travel in separate Booking File. If an accompanied passenger is booked in a separate booking file, you can add the accompanied indicator (/ACC) in the Fare Quote. The /ACC option will validate the PTC, the age and the number of accompanying passengers. Example: The child of Mr. Klappe is booked in a separate PNR. In the Name Field Remark the PTC has been added. If a normal quote (FQ) would be done, an adult fare would show in this case. But since she is traveling with her father (although in a separate Booking File) she is entitled to the child fare. Use the /ACC indicator to quote the child fare. FQ/ACC Galileo Response: The Fare Quote is guaranteed. If the person in the separate PNR is accompanied by more than one passenger it is possible to add this to the entry. FQ/ACC2 The passenger is accompanied by 2 adults in a separate record. Abonnement fares For Abonnement Fares the PTC is *FR, but *ABB must be used for the Fare Display). An additional Booking File field C.FD/AFcardnumber must be added. Galileo Desktop 360 Fares May 2010 Page 32 of 58

33 PTC exceptions FD versus FQ FD FQ Child *CNN *C10 Child 10 yrs Senior *SRC *SRC Senior *S65 Senior 65 yrs Youth *YTH *YTH Youth *YTH21 Youth 21 yrs Abonnement *ABB *FR Abonnement Visit USA *VAC *VACLNL Visit USA - Resident of Netherlands Visit USA Child *VNN *V10LBE Visit USA Child 10 yrs Resident of Belgium Unaccompanied Minor *UNN *U10 Unaccompanied Minor 10 yrs SEGMENT MODIFIER (S) FQS1-5 Quote segments 1 through 5 FQS2.7 Quote segments 2 and 7 PLATING CARRIER Since the introduction of the Plating Carrier Logic Galileo will automatically add the applicable Plating Carrier to the quote of IATA agencies. To override Plating Carrier Logic, add C(carrier) to the FQ-entry. FQCKL Ticket will be printed on KLM. Non-Iata agencies have the option to activate the Plating Carrier Logic, depending if they use only 1 or more ticketing agencies. We advise them to contact the Galileo Service Desk to activate this option. Once the Plating Carrier Logic is activated, they can use this entry to validate the plating carriers for their selected Ticketing agency: FQTApcc Ticketing Agent followed by the pseudo city code of this agency. TICKETING DATE MODIFIER (T) FQT FQ.T12MAY08 Prices a booking file using today as the booking date. This modifier is indispensable if you want to auto price a fare with ticketing restrictions after the ticketing date has passed. Prices a booking file using a historical ticketing date. *************status MODIFIED, not guaranteed ************** Galileo Desktop 360 Fares May 2010 Page 33 of 58

34 FARE IDENTIFICATION CODE - FIC (@farebasis) Enables you to force the FQ to apply a certain fare, even if the itinerary does not meet the rules of that fare. Using the FIC results into a FQ with the requested fare, eventually providing you with warning messages about unmatched rules if not all the rules are met. FQ@YLAP3M quotes the itinerary in apex fare FQ@YLAP3M/S1.4 quotes the apex fare for segments 1 and 4 FQS1@CL.2@Y quotes segment 1 at the CL fare, and segment 2 at the Y fare FQS1@YVLN-IBM.3@BVLN-IBM quotes segment 1 at the YVLN fare and segment 3 at the BVLN fare. Both fares are Private Fares with Account code IBM. FQS1.4@YLAP3M quotes segment 1 (automatically if fare available) and quotes segment 4 at the apex fare. This entry is often made by mistake! *************status MODIFIED, not guaranteed IF warning about unmatched rules ************** ********use ONLY correct fare basis (and not ticketing codes) as displayed in FD********* *******attach the input to the FQ or to the segment number******* E-TICKET/PAPER TICKET VALIDATION FQET FQPT E-ticket only (some fares do not allow paper tickets anymore) Paper ticket only (some fare require a surcharge for a paper ticket) Both conditions are filed in the Fare Notes, paragraph Sales restrictions PRIVATE FARES FQ:P FQ:N FQ:C FQ-CODE private fares only normal fares only net fares only (mostly Private fares) normal and private (with OR without account code), whichever it the lowest. INCREASE/DECREASE PRICING MODIFIER *IP *IF *RP *FA Increases the fare with a percentage. E.g. *IP7 (increase with 7pc) Increases the fare with an amount. E.g. *IF50 (increase with 50 EUR) Decreases the fare with a percentage. E.g. *RP75 (decreases with 75pc) Decreases the fare with an amount. E.g. *FA100 (decreases with 100EUR) The amounts specified with the IF and FA modifiers are taken in the currency of the Fare (= country of origin of the itinerary) *************status MODIFIED, not guaranteed ************** Galileo Desktop 360 Fares May 2010 Page 34 of 58

35 NO STOPOVER MODIFIER (X) FQX3 No stopover at the destination of segment 3 FQX1.3 No stopover at the destinations of segment 1 and 3 STOPOVER MODIFIER (O) FQO3 Stopover at the destination of segment 3 FQO1.3 Stopover at the destinations of segment 1 and 3 SPECIFIED BOOKING CLASS (.) FQ.F Quote booking file in first class FQ.Y Quote booking file in economy class ***************** Fare not filed ***************** CABIN MODIFIER FQBB++-BUSNS Obtain the lowest fare for an itinerary for a specified cabin. The following cabin codes can be used: -PREMF -FIRST -BUSNS -PREME -ECON Premium First First Business Class Premium Economy Economy PENALTIES MODIFIER FQBB/PE50 FQBB/PE00 Obtain the lowest fare for an itinerary with specified penalties percentage. Find cheapest fare without penalties. SELLING AND TICKETING COUNTRY (.citycity) FQ.BRUPRG To identify all the taxes for a prepaid FQ.GVAGVA To identify all taxes for a rerouting ***************** status MODIFIED************** HISTORICAL FAREQUOTE FQ.T15OCT09 Quote the PNR with a historical ticketing date. ***************** Fare not filed ***************** Galileo Desktop 360 Fares May 2010 Page 35 of 58

36 PERSONAL GEOGRAPHY MODIFIER *VACLBE *VAC = Passenger Type Code Visit Another Country L = location BE=country code (here Belgium) Used to quote fares that have specific location restrictions. Must be used in combinations with a PTC TAX EXEMPT (TE) FQTE fare quote without taxes FQTE-US fare quote without US taxes Pricing Modifiers may be combined in any order (but separated by an oblique and attached to FQ FQBB FQBA FQA. E.g. FQP1.2*CNN/S1-4/X2/T or FQBBP1*TYTH/S2.3/ET must be attached to the FQ or to a segmentnumber. FARE NOTES FROM A FARE QUOTE It is possible to request the Fare Notes and the Fare Routing directly from the Quote: After the Fare Quote (or the Best Buy) first the enter FQN Galileo Reply: Now all Fare Notes can be requested by: FN1/ALL FN1/ALL Request all Fare Notes for Fare Component 1. FN1/6-8 Request Paragraphs 6 8 of Fare Notes for Fare Component 1. FR1 Request Fare Routing for Fare Component 1. Galileo Desktop 360 Fares May 2010 Page 36 of 58

37 PRIVATE FARES The procedure for quoting Private Fares is the same as for Published Fares. However the reply is slightly different. In this case there is a difference between the situation in Belgium and the Netherlands. Belgium: Look at the reservation below. The Private Fare QLTX3M will be used. Galileo Desktop 360 Fares May 2010 Page 37 of 58

38 To quote the PNR use FQ. Galileo will automatically quote the Private Fare (if applicable). The ticket will be sold for EUR Normally, all passengers will be combined in one Fare Quote, even if there are different Passenger Types. For Private Fares, however, different passenger types must be quoted separately. Now open up the Fare Quote with *FF1. Galileo automatically adds a tag including a tabstop with the message NET TICKET DATA EXISTS *** >*NTD1 When we open up this extra field, the ticketing information will be shown. Normally, only the ticketing agent is allowed to open this secondary screen. Galileo Desktop 360 Fares May 2010 Page 38 of 58

39 *NTD1 The screen includes: Net Fare Data TKT Fare Audit Data TKT Fare Passenger Data - The net fare to be paid by the Travel Agent - The gross fare to be paid by the travel agent. - The fare as shown on the ticket. In this case IT. Galileo Desktop 360 Fares May 2010 Page 39 of 58

40 Netherlands: The Dutch situation is slightly different. The Tag NET TICKET DATA EXISTS *** >*NTD1 will not appear on the screen, unless your AAT has been altered. Instead all the information will be mentioned in the same way in a Filed Fare as for published fares. In case of Net Fares extra information might be added to the Filed Fare, mentioning the Net Fare information. All passenger types can be put in one quote. Everyone who can open up the reservation will be able to see all fare details. Galileo Desktop 360 Fares May 2010 Page 40 of 58

41 FILED FARE HISTORY Filed fares are automatically saved upon Booking File end transacts. However, the filed fare details will be sent to History upon a modification from the user or a vendor. Details will be available upon entering *HFF : Galileo Desktop 360 Fares May 2010 Page 41 of 58

42 GALILEO PRICING POLICY The Galileo pricing policy regarding ADMs can be found under: Click on Customer service, claim forms. The screen below will open: Click on the envelope: And open the Galileo pricing policy. Read this document for the complete information. An ADM will be considered for reimbursement only if it complies with the conditions of this document. Galileo Desktop 360 Fares May 2010 Page 42 of 58

43 FARE QUOTE PLANNER H/FQP Is the facility to obtain a fare quote for an itinerary up to 15 sectors without booking any segments. INPUT: FQP followed by the city/airport* codes of the itinerary Eg. FQPBRULHRFCOATHBRU It is advisable to use airport codes in order to obtain a correct tax calculation! The FARE QUOTE PLANNER without modifiers will: - use only IATA fares - consider all points as stopovers - consider the date of the input as departure date - give you up to 10 different fares FOLLOW UP ENTRIES : REDISPLAY... FQP* FARE CONSTRUCTION ( of all fares )... F*Q LINEAR FARE CONSTRUCTION... FQP*1 (1 being the line nr of the chosen fare ) FARE QUOTE LADDER... FQL1 (1 being the line nr of the chosen fare ) FARE NOTES... FQN1 followed by : FN2/ALL (All rules of 2nd fare comp.) FN2/P (Paragraphs 1,5 and 10) Galileo Desktop 360 Fares May 2010 Page 43 of 58

44 MODIFIERS : Carrier Code: +BA per sector or on whole itinerary FQPBRU+BALHR+AZFCO (per sector ) FQPBRULHRFCO+BA (whole itinerary ) Some markets require a carrier code as no IATA fares may exist e.g. USA Date of Travel: 01JUN per sector, and in between 2 cities can be used for the whole itinerary if entered on the 1st sector FQPBRU01JUNLONROM... No Stopover: X- default is stopover, regardless of dates. Only per sector. FQPBRUX-LONROM... Surface Sector: -- in between 2 cities FQPBRULONROM--ATHBRU Passenger Type Code *CNN or any other passenger type code only on whole itinerary. FQPBRULONROMATHBRU*CNN Booking Code:.C per sector or on whole itinerary combination with carrier code is mandatory FQPBRU.C+SNLON.Y+AZROM (per sector) FQPBRULONROM.C+BA (itinerary) Specific Sale and Ticketing location:.brurom on whole itinerary. FQPROMATHBRU.BRUROM (= for prepaid purposes ) Personal *ADTLTU L= location TU=country code (here Tunisia) Geography Used to quote fares that have specific location restrictions. Must be used in combinations with a PTC (e.g. *ADT= adult). FQPTUNBRU*ADTLTU Plating Carrier: /CYY (YY to be replaced by the plating carrier code). Since the introduction of the Plating Carrier Logic Galileo will automatically add the applicable Plating Carrier to the Fare Quote Planner. To override Plating Carrier Logic, add C(carrier) to the FQP-entry. FQPBRU+BALHR+COJFK/CBA Galileo Desktop 360 Fares May 2010 Page 44 of 58

45 E- or Paper Ticket /ET or /PT FQPYULYYZ+AC/ET/CAC Tax Exempt: /TE /TE-US only on whole itinerary FQPBOSMIA+AA/CAA/TE-US Increase *IP Increases the fare with a percentage. E.g. *IP7 (increase with 7pc) *IF Increases the fare with an amount. E.g. *IF50 (increase with 50 EUR) FQPBRUMILROM*IP7 Decrease *RP Decreases the fare with a percentage. E.g. *RP75 (decreases with 75pc) *FA Decreases the fare with an amount. E.g. *FA100 (decreases with 100EUR) FQPBRUMILROM*FA100 Accompanied Travel A child of 8 years will travel in a separate PNR and accompanied by one person in another PNR. FQPAMSROMAMS*C08+KL/ACC Penalties /PE00 Full flexible fares are requested. ALL MODIFIERS MAY BE COMBINED IN ANY ORDER Galileo Desktop 360 Fares May 2010 Page 45 of 58

46 TAXES H/FTAX GENERAL INFO FTAX-GB FTAX*PFC-DEN Display all non-ticketable and ticketable country taxes for country GB. Display the Passenger Facility Charge for Denver (USA cities only) TIPS FOR AUTOMATIC TAX CALCULATION If a booking file exists FQBA - attach *Cnn (nn=age) or CYY,if needed FQ.Y or FQ.C - F*Q provides tax details If no booking file exists FQP - specify transits and carrier code in FQP, it may influence the tax results Galileo Desktop 360 Fares May 2010 Page 46 of 58

47 FOCALPOINT SHOPPING H/FS Focalpoint Shopping allows you to search for low available fares with or without a reservation. WITH A RESERVATION: Step 1: Make a reservation. Step 2: Enter FS A total of 12 pricing options and 72 itinerary options are returned. Focalpoint Shopping returns the lowest fare for the itinerary as booked (Pricing Option 1), and a range of fare options for alternative routes and carriers. In this case only Pricing Option 2 & 3 are shown. Extra Options: Galileo Desktop 360 Fares May 2010 Page 47 of 58

48 Step 3: Select an option with FSK, in this case FSK2. Step 4: The reservation is rebooked. Now quote the rebooked itinerary and finish the PNR. * Focalpoint Shopping can be used as a replacement for the Fare Quote Best Buy facility. * Using Focalpoint Shopping without a reservation will be explained in the Fares course. MODIFIERS The FS entry can be used with modifiers. A difference must be made between: Pricing Modifiers: Availability Modifiers: Examples are: PTC codes, passenger and segment specification. The entries are: FS*LBR, FSP1 and FSS1.4. Different options can be combined with a slash. For more entries, see the help pages. Examples are: Airlines or Alliances, Flight types, Cabin. These modifiers start with a double ++. The entries are: FS++/SN, FS++//*S, FS++.D and FS++-BUSNS. Different options can be combined with a slash. For more entries, see the help pages. Format Example: FSP2*YTH/S1.4++/KL#/-ECON. Youth, passenger 2 only, for segment 1 and 4, KLM flights only in economy class. For more information on Focalpoint Shopping, see and Ask Travelport Galileo Desktop 360 Fares May 2010 Page 48 of 58

49 POINT AND CLICK The Shopping request can also be done in Point and Click. Galileo will provide you with an interactive display. The following color logic applies to the Shopping screen: White: For display purposes only. Non-clickable. Blue: Additional information is available. Blue items are clickable. Yellow: Action, clickable. By clicking on any of the blue items, you will see the following information LH: Decodes Airline. FRA BKK: Outbound and Return cities. 772, 77W, 332, 747: Plane types. Details: Fare Construction (FS1). Rules: Option to view rules based on leg (see below) (FQN1). Rebook: Rebook current PNR to the cheapest available class (same flights). Book: Change current PNR to other flights. Rules: When a user clicks on the FRA-BKK Galileo will display the detailed fare rules. Galileo Desktop 360 Fares May 2010 Page 49 of 58

50 When a user clicks category. from the shop screen, it will give more flight options for that price Users can choose the option from numerous screens to book the chosen flights. Once booked, the user will see the following screen confirming the sale of the flights and showing the fare. The PNR can be finished with the normal entries. WITHOUT A RESERVATION: Focalpoint Shopping allows you to search for fares without booking an itinerary. Points to Note: There is a maximum of eight city pairs. If you specify city codes in your entry, Galileo will search for both city and airport fares. Since the availability will be checked, you must specify a travel date for each sector. You may use both segment and itinerary modifiers. If you use both, the itinerary level modifier takes priority. If you use both pricing and availability modifiers, you must precede the first pricing modifier with a single + and the first availability modifier with a double ++. BASIC INPUT: FS followed by cities and travel dates. Eg: FSAMS10JANSCL28FEBAMS Galileo Desktop 360 Fares May 2010 Page 50 of 58

51 Focalpoint Shopping will reply with available flights and classes. Start with FSA instead of FS to get the best price regardless of availability. In this case there are 11 pricing options and 63 itinerary options returned. The asterisk on the right side indicates that Focalpoint has checked the availability in the carrier s database. After the last Pricing Option a list with Follow-up entries is displayed: Galileo Desktop 360 Fares May 2010 Page 51 of 58

52 General Follow-up entries are: FSMORE View additional Pricing options (if there are more than 8) FS* Return to original request. Follow-up entries for Pricing Option 1: FSK1 To book this option. *FS1 To display the Fare Construction of this Option. FQN1 To display the Fare Notes of Option 1, followed by FN1 to request an overview of all paragraphs with Fare Notes, FN1/ALL to request all Fare Notes or FN1/16. MORE*1 Shows additional itinerary options for Pricing Option 1. Basic Format examples: FSAAMS12SEPPMO26SEPAMS FSBRU03DECFRA- -MUC12DECBRU FSAMS8JULX-FRABKK16JULX-FRAAMS Lowest possible fare, availability not checked. Journey with surface sector. Journey with connecting point. MODIFIERS To narrow your search, the FS entry can be used with modifiers. A difference must be made between: Segment Modifiers: Segment Modifiers are added to each segment. Examples: FSAMS15SEPKUL/MH22SEPAMS/KL Preferred Carriers FSAMS22NOVBKK-FIRST25NOVAMS-BUSNS Preferred Cabin Classes FSBRU12JULLHR.M14JULBRU.E Preferred departure times (morning, evening) Pricing Modifiers: Pricing Modifiers are added at the end of the basic entry, preceded by a single +. Different options can be combined with a slash. Examples: FSAMS12FEBROM19FEBAMS+C05 FSBRU12FEBROM19FEBBRU+PE00 FSBRU12FEBROM19FEBBRU+:NR Passenger Type Code Fares without penalties Fares with no restrictions Availability Modifiers: Availability modifiers are added at the end of the basic entry, preceded by a double ++. Different options can be combined with a slash. Examples: FSAMS12FEBSYD19FEBAMS++//*S FSAMS12FEBSXM19FEBAMS++/KL/AF Preferred alliance Preferred carriers Galileo Desktop 360 Fares May 2010 Page 52 of 58

53 FSBRU12FEBROM19FEBBRU++-BUSNS Preferred cabin class Combination of pricing and availability modifiers: Start with the basic entry, then first add the pricing modifier(s) with a +, than add the availability modifier(s) with ++. The entry to find the cheapest round trip fare from Amsterdam to Dubai, without penalties, in the economy class for BA only, is: FSAMS12FEBDXB19FEBAMS+PE00++-ECON/BA# More modifiers and examples can be found on the help pages or on Ask Travelport (online formats guide included) via Galileo Desktop 360 Fares May 2010 Page 53 of 58

54 LOW FARE SHOPPING TOOL The low fare shopping tool is a combination of availability and fare quote. You can use it to display up to 7 fares and available flights for each fare. The Low Fare Shopping Tool can be accessed from the Shop toolbar button on the Itinerary screen. You can include up to 8 city pairs in your request. The following screen is an example of a search for a roundtrip Brussels Barcelona with a maximum cost of taxes included. First add the flights to the planner and then hit Search (Alt+S). Galileo Desktop 360 Fares May 2010 Page 54 of 58

55 Following screen appears: From this result you can: display selected fare details. display most restrictive rules, rule summary, rule details. request currency conversion for a selected fare. sell selected flights using predefined booking codes. To view the Fare Details, select the fare, and then click the Fare Details button. Galileo Desktop 360 Fares May 2010 Page 55 of 58

56 To sell, return to Availability, select your flights and click: Galileo Desktop 360 Fares May 2010 Page 56 of 58

57 QUICK REFERENCE FARE DISPLAY FD10DECGVA FD/SR FD-RT FD*YTH FDC*//n FR*n FD*n FD* FN*n/ALL FN*n/P FARE DISPLAY BRUGVA ON 10DEC FOLLOW UP FD ON SWISSAIR FOLLOW UP FD RETURN FARES ONLY FOLLOW UP FD FOR YOUTH FARES SHOW INTERLINE BKG CLASSES FOR FARE LINE NR n SHOW ROUTING FOR FARE LINE NR n SHOW FIRST AND LAST TRAVEL & TICKETING DATE REDISPLAY FD SHOW ALL FARE NOTES FOR FARE LINE NR n SHOW ALL NOTES RELATED TO PRIVATE FARE TICKETING MILEAGE FL/BRUAMSMAN CALCULATE MILEAGE FL/S1-4 CALCULATE MILEAGE FOR SEGM. 1 TO 4 FARE QUOTE FQ CALCULATE FARE OF BOOKING FILE FQBB CALCULATE CHEAPEST FARE ON BF FQBA CALCULATE CHEAPEST FARE ALTERNATIVE FQA FARE QUOTE ALTERNATIVE FF2 FILES THE SECOND FARE AFTER FQA FQP1.3*C10 FARE QUOTE PAX 1 AND 3-3 IS CHILD OF 10 YRS FQS1-4 FARE QUOTE SEGMENT 1 TO 4 FQT FARE QUOTE A BF USING TODAY AS BOOKING DATE FQ@YLAP50 FARE QUOTE MUST BE YLAP50 FARE FQL DISPLAY LADDDER FARE CONSTRUCTION F*Q DISPLAY LINEAR FARE CONSTRUCTION *FF1 DISPLAY FILED FARE NR 1 *FF DISPLAY ALL FILED FARES FX1 CANCEL FILED FARE NR 1 FXALL CANCEL ALL FILED FARES FF1@R RESTORE FILED FARE NR 1 Galileo Desktop 360 Fares May 2010 Page 57 of 58

58 FARE QUOTE PLANNER FQPBRULONHKG FQ FOR ITINERARY BRU/LON/HKG F*Q DISPLAY FARE CONSTRUCTION FOR ALL FQS FQP*1 DISPLAY DETAILED FARE CONSTR. FOR 1ST FQ FQPBRU...+BA FQ FOR ITIN... WITH BA FQPBRUX-LONHKG FQ FOR ITIN BRU/LON/HKG WITH TRANSIT IN LON FQPBRULON--MANBRU FQ WITH SURFACE BETWEEN LON AND MAN FOCALPOINT SHOPPING FQPBRULONHKG FQ FOR ITINERARY BRU/LON/HKG F*Q DISPLAY FARE CONSTRUCTION FOR ALL FQS FQP*1 DISPLAY DETAILED FARE CONSTR. FOR 1ST FQ FQPBRU...+BA FQ FOR ITIN... WITH BA FQPBRUX-LONHKG FQ FOR ITIN BRU/LON/HKG WITH TRANSIT IN LON FQPBRULON--MANBRU FQ WITH SURFACE BETWEEN LON AND MAN Galileo Desktop 360 Fares May 2010 Page 58 of 58