The following multiple-choice post-course assessment will evaluate your knowledge of the skills and concepts taught in Internet Business Associate.

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1 Course Assessment Answers-1 Course Assessment The following multiple-choice post-course assessment will evaluate your knowledge of the skills and concepts taught in Internet Business Associate. 1. A person in which job role would be responsible for developing and implementing plans to take advantage of the sales opportunities available through the Internet? a. SEO analyst b. Security analyst c. Web marketing manager d. Web site analyst Answer C is correct. Web marketing managers are responsible for developing and implementing plans to take advantage of the sales and marketing opportunities available through the Internet. They help define their companies' objectives for using electronic commerce (e-commerce) and decide which computer applications are needed to achieve the. (Internet Business Associate, Lesson 1: Introduction to IT Business and Careers, section "IT Job Roles") 2. Which social networking term describes the ability of a group to realize a greater degree of success in solving problems by solving them collaboratively compared with solving them individually? a. Collective intelligence b. Crowdsourcing c. Folksonomy d. Mashup Answer A is correct. Social networking has enabled users to provide a significant amount of information on the Web, and there are no longer any restrictions on what they produce. Enabling non-technical users with the freedom to create and edit any page in a Web site has allowed users to collaborate as they help build Web content. Building upon the old adage that "two heads are better than one," social networking has made it possible for users to apply their collective intelligence to produce content via the Web that is perhaps more innovative and richer than an individual user could produce alone. Collective intelligence is the ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member. (Internet Business Associate, Lesson 2: Internet Communication, section "Modern Web Technologies") 3. Voice over IP (VoIP), presencing, mobile computing, call/contact centers and voice-to-text conversion are all examples of what? a. Social networking technologies b. Terminal services clients and servers c. Unified communications technologies d. Short Message Service (SMS) applications Answer C is correct. Unified communications (UC) is a business trend that seeks to simplify and integrate all forms of communications. UC enables a user to send a message on one medium and receive it on another. Unified communications technologies include Voice over IP (VoIP), presencing, mobile computing, call/contact centers and conversion of voice to text. (Internet Business Associate, Lesson 2: Internet Communication, section "Convergence and Unified Communications Technologies ")

2 Course Assessment Answers-2 4. Which of the following is always required to connect to the Internet? a. A Web browser b. Hypertext Markup Language (HTML) c. A domain name server d. Transmission Control Protocol/Internet Protocol (TCP/IP) Answer D is correct. Every computer connected to the Internet uses Transmission Control Protocol/Internet Protocol (TCP/IP), which enables computers to communicate with one another. (Internet Business Associate, Lesson 3: Introduction to Internet Technology, section "Overview of the Internet") 5. The rules that describe the ways that clients and servers communicate across a network are called: a. backbones. b. channels. c. packets. d. protocols. Answer D is correct. Protocols are the rules that describe the ways that clients and servers communicate across a network. Protocols are similar in concept to the rules of diplomatic interaction that dictate who speaks first, who bows to whom, and so forth. (Internet Business Associate, Lesson 3: Introduction to Internet Technology, section "Internet Protocols") 6. Web addresses are called Uniform Resource Locators (URLs). A URL is a text string that specifies an Internet address and the method by which the address can be accessed. The protocol component of a URL identifies: a. the name of the server on which the page resides. b. the site owner's registered site. c. the type of server and Internet service being used. d. the organization type. Answer C is correct. In a URL, the protocol component identifies the Internet protocol used to send information from the server to a user's computer, and thus indicates both the type of server and Internet service being used. The Internet resource is the name of the server on which the page resides. The domain name (which includes the top-level domain, such as.com or.org) identifies the site owner's registered site name and organization type. (Internet Business Associate, Lesson 4: Web Browsing, section "Web Addresses") 7. When you view a Web page, the images are downloaded to your computer. Where are they stored? a. History folder b. Cookie folder c. Browser cache d. Desktop Answer C is correct. The browser cache is a folder on your hard drive that stores downloaded files (such as Web pages, images, fonts, etc.). The cache improves the performance (speed) of your browser because it allows you to view previously accessed Web pages without having to request them from the server again. (Internet Business Associate, Lesson 4: Web Browsing, section "Configuring Web Browser Preferences")

3 Course Assessment Answers-3 8. You want customers to use their credit cards to make purchases on your Web site. In order to ensure secure exchanges, you should consider using: a. VPN. b. TLS. c. SSH. d. XML. Answer B is correct. Most servers use the Secure Sockets Layer (SSL) protocol for secure exchanges. The SSL protocol authenticates using digital certificates and provides for data encryption. Transport Layer Security (TLS) is the successor to SSL and is becoming more common. Although Virtual Private Network (VPN) traffic is encrypted, the standard encryption solution for Web sites is SSL/TLS. Secure Shell (SSH) is a secure alternative to Telnet, but is not the standard encryption solution for Web sites. (Internet Business Associate, Lesson 4: Web Browsing, section "How Browsers Work") 9. Which of the following is an event-driven scripting language used to create active content on a Web page? a. C++ b. Java c. JavaScript d. C# Answer C is correct. JavaScript is an event-driven scripting language that is designed to react whenever an event occurs. (Internet Business Associate, Lesson 5: Multimedia on the Web, section "Objects, Active Content and Languages") 10. What is the easiest way to update the codecs used by your multimedia plug-in? a. Codecs cannot be updated. b. Download and install an upgrade for your plug-in. c. Download the newest multimedia files and your codecs will be updated automatically. d. Uninstall your old plug-in, then download and install the latest version of the plug-in. Answer B is correct. Players are equipped with standardized codec schemes. As new codecs become popular, you can update your player's store of codecs. The store of codecs is updated when you upgrade your plug-in. (Internet Business Associate, Lesson 5: Multimedia on the Web, section "Data Compression and Decompression") 11. Why is it advisable to occasionally upgrade plug-ins from the appropriate vendor's site? a. Upgrades usually include increased functionality and security. b. Plug-ins expire after a set number of days. c. Old plug-ins can contain computer viruses. d. Only the newest plug-ins support frames sites. Answer A is correct. It is advisable to occasionally upgrade plug-ins from the appropriate vendor's site because upgrades usually include increased functionality and security updates. (Internet Business Associate, Lesson 5: Multimedia on the Web, section "Plug-in Installation")

4 Course Assessment Answers In a relational database table, which term describes a category of information, represented as a column in the table? a. Field b. Record c. Relationship d. Primary key Answer A is correct. In a relational database table, a field is a category of information in a table. Each column in a table represents a field. A record is a collection of information consisting of one or more related fields about a specific entity, such as a person, product or event. Each row in a table represents a record. A relationship is a connection between two or more database tables that is based on a field that the tables have in common. A primary key is a field containing a value that uniquely identifies each record in a database table. (Internet Business Associate, Lesson 6: Databases and Web Search Engines, section "Overview of Databases") 13. The more terms you combine using the AND Boolean operator in a search: a. the fewer results you will retrieve. b. the more results you will retrieve. c. the more likely you will be to generate a 404 error. d. the more you expand the search to include information portals and newsgroups. Answer A is correct. When you use the AND operator between two keywords, results must contain both keywords. The more terms you combine using the AND operator, the fewer results you retrieve. (Internet Business Associate, Lesson 6: Databases and Web Search Engines, section "Boolean Operators") 14. Suki just signed up with an Internet Service Provider (ISP), and now she is setting up Windows Live Mail as her client. As she configures this client, Suki must specify the names of which two servers? a. POP3 server and SMTP server b. SMTP server and FTP server c. FTP server and HTTP server d. HTTP server and SMTP server Answer A is correct. Microsoft Windows Live Mail is an program that can be downloaded from the Windows Live Essentials site. Windows Live Mail requires the same configuration information as most clients: the address, the name of the outgoing (SMTP) mail server, the name of the incoming (POP3) mail server, a POP3 account name and a POP3 account password, Lesson 7: Business and Personal Information Management, section " Configuration Requirements") 15. What is a CAPTCHA designed to do? a. Verify the identity of a user b. Discern humans from automated senders c. Ensure that only unique user names exist within a given domain d. Prevent password theft Answer B is correct. A CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) is a test that uses a word-verification graphic designed to discern humans from automated senders during online transactions. (Internet Business Associate, Lesson 7: Business and Personal Information Management, section " Problems and Solutions")

5 Course Assessment Answers What is the function of an client automatic reply feature? a. It automatically forwards your to a different address. b. It sends an automated response to messages you receive. c. It filters out unwanted, unsolicited mail. d. It redirects all incoming mail to a specified folder. Answer B is correct. An autoresponder, or automatic reply, feature allows you to configure and send an automated response to messages that are received while you are away. Generally, the same automated response is sent to every user who sends you a message. (Internet Business Associate, Lesson 7: Business and Personal Information Management, section " in the Workplace") 17. Which PIM program feature can be used to streamline office events and prevent scheduling conflicts? a. An alarm b. A global address book c. A synchronization feature d. A centralized electronic calendar Answer D is correct. Using a centralized electronic calendar to schedule meetings and reserve resources (such as a meeting room or projector) can streamline office events and prevent scheduling conflicts. (Internet Business Associate, Lesson 7: Business and Personal Information Management, section "Personal Information Management (PIM)") 18. In what ways can cookies be useful for Web site developers? a. Cookies give developers access to Web site visitors' hard drive files. b. Cookies inform the Web site manager about visitors' preferences. c. Cookies are dangerous and should never be used in Web development. d. Cookies enable developers to convey their preferences to Web site users. Answer B is correct. Cookies are small text files placed on Web site visitors' computers so Web site managers can customize their sites to visitors' preferences. For example, a cookie might be used to store information about user actions, such as the options that a user clicked on the Web page. (Internet Business Associate, Lesson 8: Protecting Yourself Online, section "Cookies") 19. Which term describes an encryption method in which a number generated by an algorithm from a string of text is used to verify the integrity of transmitted data? a. Symmetric encryption b. Asymmetric encryption c. Hash encryption d. Key encryption Answer C is correct. Hash encryption refers to an encryption method in which hashes are used to verify the integrity of transmitted messages. A hash (also called a message-digest) is a number generated by an algorithm from a string of text. (Internet Business Associate, Lesson 8: Protecting Yourself Online, section "Encryption") 20. A program that resides in active memory and replicates itself onto other systems is called: a. an illicit server. b. a trojan. c. a virus. d. a worm. Answer D is correct. A worm is a self-replicating program. A worm can consume system resources, or leave a payload, such as a trojan. The difference between a worm and a virus is that a worm resides in active memory and replicates itself automatically, whereas a virus requires some form of trigger, from an end user, administrator or application. (Internet Business Associate, Lesson 8: Protecting Yourself Online, section "Malware [Malicious Software]")

6 Course Assessment Answers Whenever you receive program patches or updates, you should: a. delete them so they do not interfere with your existing applications. b. apply them to all systems immediately. c. test them on one computer to ensure that they solve your problem without any unforeseen consequences. d. send them to all your colleagues and friends so they can apply them to their systems. Answer C is correct. Patches and updates should never be applied to all system units without applying them to test computers first. In fact, many security policies require an extensive testing process before a particular update is installed onto a system. If the patches or updates do not address the problems your system is experiencing, or if there would be no performance gain by applying them, you should not install them. (Internet Business Associate, Lesson 8: Protecting Yourself Online, section "Updates and Patches") 22. Lucio needs to transfer a large executable file from his computer to another user's computer on the Internet. He knows the other user will retrieve the file sometime the next day, but he does not know exactly when. Which protocol is Lucio's best choice for transferring the file? a. Hypertext Transfer Protocol b. Simple Mail Transfer Protocol c. File Transfer Protocol d. Post Office Protocol Answer C is correct. File Transfer Protocol (FTP) offers the best solution because the recipient can retrieve the file from a remote FTP server at his or her convenience. FTP is a convenient way to transfer files that are too large to send via . Many corporate servers and firewalls prevent sending and receiving executable files as attachments. However, you can upload and download such files using an FTP server. (Internet Business Associate, Lesson 9: Internet Services and Tools for Business, section "File Transfer Protocol (FTP)") 23. Most user-friendly FTP clients initiate commands for the user when the user clicks an action button. For which of the following actions does the FTP client program use the put command? a. To search for a file b. To download a file c. To upload a file d. To move a file to a new location Answer C is correct. To upload files, an FTP client uses the put command. The user can enter this command with the file name; however, the put command is generally initiated by the FTP client (invisible to the user) when the user clicks the Upload button and indicates a file to be uploaded. (Internet Business Associate, Lesson 9: Internet Services and Tools for Business, section "File Transfer Protocol (FTP)") 24. What is the name of the process whereby the project manager acquires, processes and evaluates information from the customer to help identify the goals of the project? a. Needs analysis b. Project schedule c. Scope creep d. Statement Of Work Answer A is correct. A critical first step in the initiating phase is to conduct a needs analysis, which will help identify the goals of the project. A needs analysis identifies the problems or needs that the project must resolve or address. You can then translate the results of the needs analysis into the requirements that the project must meet. (Internet Business Associate, Lesson 10: IT Project and Program Management, section "Project Management Phases"

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