Compliance and Community Policies

Transcription

1 270 Compliance and Community Policies General Policy and Compliance College policies are located in the MyCC web portal under the tab entitled Resources. Additional policy statements and compliance related matters may be located throughout this catalog under section headings that are more specific to the policy statement or compliance related matter. This section broadly captures a wide variety of policy statements and compliance related issues that do not explicitly belong in other sections of this catalog. For general policy or compliance related inquiries, please contact the Office of the General Counsel. Children at the College In order to protect the safety and security of your children, as well as the educational environment, children under the age of 18 are not allowed to accompany parents or guardians to class. Children may accompany their parents or guardians when visiting the College for non-academic reasons, for example: registering for classes, paying bills, etc. Children must never be left unattended by the parent or guardian on the College s property. Please arrange childcare off-site during class time, tutoring, etc. Parents/guardians are responsible for childcare and supervision at all times. Cambridge College is not responsible for children unattended by the parent or guardian. College Name Cambridge College s name and marks are copyrighted. Any use of the name or marks without the College s written consent is prohibited. All external marketing materials must have the name and marks attached unless otherwise noted. Drug and Alcohol Policy In accordance with the Drug Free Schools and Communities Act Amendments of 1989, Cambridge College prohibits the unlawful use, manufacture, distribution, dispensation, sale and possession of drugs and alcohol by students, administrators, faculty, staff and all others on its property or in any of its activities. The College will take disciplinary action against violators, consistent with federal, state, and local laws. Such action may include requiring satisfactory participation in a substance abuse treatment, counseling or education program as a condition of reinstatement. Students may face expulsion, disenrollment, or probation with contingencies for reinstatement. Students may also face criminal prosecution. Effective July 1, 2000, the 1998 Amendments to the Higher Education Act mandate the suspension of eligibility for financial aid for students convicted of drug related offenses. As a member of the Cambridge College community, it is your responsibility to know and abide by all campus rules and regulations, to understand the risks associated with the use and abuse of alcohol and illegal drugs, and to assist in creating an environment that promotes health-enhancing attitudes and activities. At the main campus, a list of counseling resources is available from the dean of student affairs: Drug and alcohol counseling rehabilitation programs. Local agencies and/or private practitioners who provide assistance in the areas of alcohol and substance abuse. At regional locations, this information is available from the director. See policy at

2 271 Firearms and Weapons All firearms, knives, and other weapons are forbidden at all Cambridge College locations at all times. Discovery of any such item in any person s possession is grounds for immediate disciplinary suspension and potential expulsion or termination. Non-Discrimination and Harassment Cambridge College is committed to an educational and work environment in which all individuals are treated with respect and dignity. Each individual has the right to study and work in a professional atmosphere that promotes equal opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, the College expects that all relationships among persons in the educational setting and the workplace will be business-like and free of bias, prejudice and harassment. Equal opportunity It is the policy of Cambridge College to ensure equal opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, citizenship, national origin, genetics, or any other characteristic protected by law. The College prohibits any such discrimination or harassment. Retaliation is also prohibited Cambridge College encourages reporting of all perceived incidents of discrimination or harassment. It is the policy of the College to promptly and thoroughly investigate such reports. The College prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports. For more complete information, see Non-Discrimination and Harassment policy at college-policies. Hazing Policy Hazing is prohibited at Cambridge College. Any conduct by a Cambridge College student, including hazing activities, which is likely to cause serious bodily or mental injury to another is prohibited. In accordance to Massachusetts General Laws, Chapter 269, Sections 17, 18, 19, any form of hazing is considered to be a criminal offense punishable by a fine and/or imprisonment. College disciplinary action will be addressed pursuant to the Student Code of Conduct. See policy at college-policies. Health Policies and Insurance See Student Affairs. Liability Cambridge College cannot be responsible for personal property in its buildings and rented facilities. Participants in Cambridge College programs, courses and activities do so at their own risk, and agree to waive and release any and all claims of personal injury or property damage against Cambridge College, its agents, faculty, or employees, that may arise from their participation in the College. Office Equipment Office equipment such as copying machines and fax machines, computers, and telephones are not accessible to students. Personal Services Cambridge College students are not permitted to offer personal services at any Cambridge College location at any time. (Services such as manicures, pedicures, massage and haircuts require a state license for public health reasons). Photos Occasionally, photos and videos are taken at College classes and events for public relations, marketing, and other purposes. Students who do not want their images taken or used in College publications are provided with the opportunity to opt out. Service Animals and Pets No pets of any kind are allowed on Cambridge College property. Service animals that provide assistance to individuals with disabilities are permitted. Smoking Policy Massachusetts locations In compliance with Massachusetts and city ordinances, Cambridge College is a smoke-free institution. All in door smoking on campus and at all other classroom locations is prohibited, including in bathrooms and stairwells. Outdoor smoking is not permitted on College property. Smokers should move to public sidewalks. Locations in other states Smoking is permitted only as allowed by the state and local laws governing smoking in public places and on College campuses, and, for NITE, by the policies of our host site. Student Housing To assist students in attending classes at a distance from their residence, Cambridge College may make room block arrangements with local hotels near College locations to provide housing that may be billed to a student s account. Charges for housing (and meals if offered/selected) must be paid prior to the start of a term or arrangements made for financial aid with the charges being paid prior to the distribution of student refunds. Cambridge College summer programs may provide housing with the same payment requirements. Students must make their own assessment of whether the hotel(s)/accommodations, with which room blocks are associated, meet their personal standards for quality, access and safety. Only currently enrolled students taking classes are eligible to request and obtain housing when offered. Specific procedures and housing request forms are distributed before the start of each term for locations/programs where housing is offered. See full policy at college-policies.

3 272 Security Annual Campus Safety & Security Report (Clery) The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act was signed into law in November At the time it was known as the Student Right to Know and Campus Security Act. It requires institutions participating in student financial aid programs under Title IV of the Higher Education Act of 1965 to disclose information about campus safety policies and procedures and to provide statistics concerning certain crimes that occurred on or near campus. In compliance with the Act, Cambridge College publishes and distributes this information in October of each year in an Annual Security Report and Crime Statistics Brochure. It is made available to current students and prospective students and employees, electronically and in print, and to College employees through the Office of Human Resources. Security Statement Cambridge College strives to protect the rights, safety, health and welfare of everyone in the Cambridge College community. Compliance with all city, state, and federal laws is expected of all members of this learning community. Anyone who is victimized by, observes, or has knowledge of a criminal action should report it immediately: the College will investigate and take prompt, appropriate action. If the complaint is of a criminal nature, the local police department will be notified right away. In a medical emergency, the College will call an ambulance to take the person(s) concerned to the nearest emergency room (at his/her own expense if not covered by health insurance). Any act or threat of violence, indecent assault, or conduct that may endanger any person on College property is prohibited. Where there is reasonable cause to believe that a member of the College community has violated College regulations, the College will review the incident and take appropriate actions as necessary. Crime Prevention Cambridge College is concerned about the welfare, security and safety of every individual at the College. However, maintaining a secure and safe campus environment can only be achieved through a cooperative effort of the entire College community. Community members are encouraged to use caution on our urban campuses. It is rare that criminal activity occurs on College property, nevertheless, safety measures are essential in any urban setting. Keep your personal property safe. Lock your car. Do not leave your purse, keys, laptop, or other valuables unattended. Please see also related policies: Drugs & Alcohol Firearms/Weapons Hazing Harassment & Sexual Harassment Cambridge College students are adult learners. The College serves the commuting students and does not maintain campus residence halls. The College takes the necessary steps to ensure the safety of our community through our published policies, reporting activities, relationships with local police, publications, and timely communications. How to Report a Crime The College strongly urges every member of the community faculty, staff, and students to report any crime promptly to the College security authorities and/or your local police department (911). Criminal actions may also be reported to any professional staff member who will then contact appropriate campus officers or local authorities. Victims of crimes are encouraged to report these matters to local police; Cambridge College may assist any student in reporting crimes, if desired. Campus Sex Crimes Prevention The federal Campus Sex Crimes Prevention Act requires colleges and universities to issue a statement advising the campus community where state law enforcement agency information concerning registered sex offenders may be obtained. The Act also mandates that sex offenders who are already required to register in a state to provide notice of each institution of higher education in that state at which the offender is employed or is a student. To learn the identity of registered sex offenders on or near a Cambridge College location, or anywhere in the United States, visit the Sex Offender databases at sexoffender.com and You can search by city, county, or zip code. This information is collected by other agencies and Cambridge College cannot guarantee this information is correct or complete. The information provided here is intended to be in compliance with the Campus Security Act and for campus safety purposes only. It should not be used to intimidate, threaten or harass. Misuse of this information may result in prosecution. Department Personnel & Relationship with Local Authorities The Cambridge College main campus has security staff at each of the three buildings in the City of Cambridge. The College maintains security staff at Cambridge College Lawrence and Springfield. Other regional locations may have building-provided security and members of the college community should check with onsite College administration. Security staff do not carry firearms nor do they have police powers of arrest. However, the security companies and staff have effective working relationships with local police agencies who can provide these services to the campus in timely fashion, as needed.

4 273 Timely Warning In the event that a situation arises, either on or off campus that, in the judgment of the Vice President for Finance and Administration, constitutes an ongoing or continuing threat, a campus wide timely warning will be issued. The warning will be issued through the College systems to students, faculty, and staff. Additionally, notifications will be posted on the MyCC homepage (no log-in required) and at other strategic public locations within each of the appropriate buildings, as well as to media outlets if appropriate. See full policy at college-policies. Emergency Response, Evacuation & Egress The College has developed procedures for response and notification in the event of an ongoing or continuing threat to the college community that may or may not include evacuation or closing a facility. Egress information is posted in all classrooms and office suites with general emergency procedures to follow. For more information consult with campus security authorities listed below. Campus Security Authorities Campus security is organized under the Vice-President for Finance and Administration and the Director of Business Operations. Administration Vice President for Finance and Administration Director of Business Operations Security, Cambridge 1000 Masschusetts Avenue Prospect Street Msgr. O Brien Regional Location Directors Cambridge College Georgia Cambridge College Lawrence Cambridge College Memphis, TN Cambridge College Puerto Rico Cambridge College Southern California Cambridge College Springfield Cambridge College Virginia Deans School of Education School of Management School of Psychology and Counseling School of Undergraduate Studies Student Affairs Dean of Student Affairs

5 274 Complaints and Grievances Students who want assistance with problem solving are invited to contact the dean of student affairs, who will serve as their advocate with College offices and administrators. Call or Grievances not resolved within Cambridge College may be taken to the appropriate state education commission. Please note that state authorities typically expect a student to make every attempt to resolve a problem within their college first. Each state has its own procedure for handling complaints, often including a student complaint form and other documentation. They typically do not accept anonymous complaints. State Resources Complaints are handled by the state education commissions listed below for the main campus and regional locations. Students who reside in other states see also Complaint Process for All States, below. California California Bureau for Private Post-Secondary Education, P.O. Box , West Sacramento, CA Fax Georgia Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, Suite 220, Tucker, GA Massachusetts Massachusetts Board of Higher Education, One Ashburton Place, Room 1401, Boston, MA www. mass.edu/forstudents/complaints/complaintprocess.asp Tennessee Tennessee Higher Education Commission, Nashville, TN , , Virginia State Council of Higher Education for Virginia (SCHEV Private and Out-of-State Postsecondary Education (POPE),101 N. 14th Street. 9th floor, James Monroe Building, Richmond, VA Fax: Puerto Rico Puerto Rico Council on Higher Education, PO Box 19900, San Juan, Puerto Rico Fax: Other External Resources Standards for Accreditation The NEASC complaint procedures are solely for the purpose of addressing significant non-compliance with the Standards for Accreditation, not for individual dispute resolution. Contact: New England Association of Schools and Colleges (NEASC), 209 Burlington Road, Suite 201, Bedford, MA cihe@neasc.org Equal Opportunity, Harrassment, Sexual Harrassment Please contact: The United States Equal Employment Opportunity Commission (EEOC) John F. Kennedy Federal Building, 475 Government Center Boston, MA EEOC offices nationwide are listed online at Massachusetts Commission Against Discrimination (MCAD) One Ashburton Place, Sixth Floor, Room 601, Boston, MA Dwight Street, Second Floor, Room 220, Springfield, MA FERPA If the College fails to comply with FERPA requirements, written complaints may be submitted to: Family Policy and Regulations Office, U.S. Department of Education, Washington, DC Complaint Process for All States Contact Information for Student Complaint Processes This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states the institution is licensed or required to be licensed. States, through the relevant agencies or attorney generals offices will accept complaints regardless of whether the an institution is required to be licensed in that state. Alabama Alabama Commission on Higher Education, P. O. Box , Montgomery, AL aspx Alaska Alaska Commission on Postsecondary Education, PO Box , Juneau, AK customer.service@alaska.gov Alaska Office of Attorney General Consumer Protection Unit, 1031 W. Fourth Avenue, Suite 200, Anchorage, AK attorney.general@alaska. gov

6 275 Arizona Arizona State Board for Private Postsecondary Education, 1400 W. Washington Street, Room 260, Phoenix, AZ state.az.us/student_info/compliance.asp Arkansas Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education, 114 East Capitol Ave, Little Rock, AR nd%20regulations/ APPENDIXJ.pdf Arkansas State Board of Private Career Education, 501 Woodlane, Suite 312S, Little Rock, AR California California Bureau of Private Postsecondary Education, Box , Sacramento, CA Colorado Colorado Department of Higher Education, 1560 Broadway, Suite 1600, Denver, Colorado Academics/Complaints/default.html Connecticut Connecticut Department of Higher Education, 61 Woodland Street, Hartford, CT Connecticut Department of Consumer Protection, 165 Capitol Avenue Room 110, Hartford CT dcp/lib/dcp/pdf/forms/consumer_statementcpfr-2_rev_8-06_edited1106.pdf Consumer Complaint Hotline: (800) Delaware Delaware Higher Education Office Carvel State Office Building, 5th Floor 820, N. French Street, Wilmington, DE doe.k12.de.us Delaware Attorney General Consumer Protection Wilmington: 820 N. French Street 5th floor, Wilmington, DE de.us District of Columbia District of Columbia Office of the State Superintendent of Education Education Licensure Commission, 810 First Street, NE 9th Floo,r Washington, DC / complaint_form_4_11.pdf Florida Florida Commission on Independent Education, 325 W. Gaines Street, Suite 1414, Tallahassee, FL org Georgia Georgia Nonpublic Postsecondary Education Commission, 2082 E Exchange Pl. #220, Tucker, GA state.ga.us/docs/392/5/06.pdf Hawaii Hawaii State Board of Education, P.O. Box 2360, Honolulu, Hawaii ocp@dcca.hawaii.gov consumer_complaint Idaho Idaho State Board of Education, Attn: State Coordinator for Private Colleges and Proprietary Schools, 650 West State Street, P.O. Box 83720, Boise, ID Illinois Illinois Board of Higher Education, 431 East Adams, 2nd Floor Springfield, Illinois info@ibhe.org Institutional Complaint Hotline: (217) Illinois State Board of Education, 100 N. 1st Street Springfield, Illinois ( ) Illinois Attorney General Consumer Fraud Bureau, 500 South Second Street, Springfield, IL _consumers.jsp Consumer Fraud Hotline: (800) Indiana Indiana Commission on Proprietary Education, Attn: Director of Regulatory Compliance, 302 W Washington Street, Room E201, Indianapolis IN Iowa Iowa Student Aid Commission, 603 E. 12th Street 5th Floor, Des Moines, IA info@iowacollegeaid.gov gov/images/docs/file/forms/constituentrequestform.pdf

7 276 Kansas Kansas Board of Regents, 1000 SW Jackson Street Suite 520, Topeka, KS PDF/524-_ComplaintProcedureandForm.pdf Kentucky Kentucky Council on Postsecondary Education, 1024 Capital Center Dr #320, Frankfort, KY Kentucky Board of Proprietary Education, 911 Leawood Drive Frankfort, KY AB01DB805389/0/ComplaintForm.doc Office of the Attorney General Capitol Suite, Capitol Avenue, Frankfort, Kentucky DA45B2C/0/complaint_gen.pdf Louisiana Louisiana Board of Regents, P.O. Box 3677, Baton Rouge, LA Maine Maine Department of Education, Complaint Investigator, 23 State House Station, Augusta, ME Maine Attorney General Consumer Protection Division, 6 State House Station, Augusta, ME Maryland Maryland Higher Education Commission, 839 Bestgate Road, Suite 400, Annapolis, MD career/pcs/gripe.asp Maryland Attorney General Consumer Protection Division, 200 St. Paul Place, Baltimore, MD consumer@oag.state.md.us oag.state.md.us/editor/customer/onlineformhelpers/formviewer.aspx?filename=mug eneral.htm Consumer Protection Hotline: (410) Massachusetts Massachusetts Board of Higher Education, One Ashburton Place, Room 1401, Boston, MA forstudents/complaints/complaintprocess.asp Michigan Michigan Department of Labor & Economic Growth Office of Postsecondary Services Proprietary School Unit Staff, 201 N. Washington Sq., Lansing, MI Minnesota Minnesota Office of Higher Education, 1450 Energy Park Drive, Suite 350, St. Paul, MN ohecontactform.cfm ( ) Minnesota Attorney General s Office, 1400 Bremer Tower, 445 Minnesota Street, St. Paul, MN Forms/ComplaintForm.pdf Mississippi Mississippi Commission on College Accreditation, 3825 Ridgewood Road, Jackson, MS Mississippi Commission of Proprietary Schools and College Registration, 3825 Ridgewood Road, Jackson, MS Consumer Protection Division Office of the Attorney General State of Mississippi, P.O. Box 22947, Jackson, Mississippi ago.state.ms.us/index.php/contact ( ) Missouri Missouri Department of Higher Education, 205 Jefferson Street, P.O. Box 1469, Jefferson City, MO info@dhe.mo.gov Montana Montana Board of Regents Office of Commissioner of Higher Education, Montana University System 2500 Broadway Street, PO Box , Helena, MT Montana Office of Consumer Protection, th Avenue, P.O. Box , Helena, MT contactocp@mt.gov mt.gov/consumer/consumer/consumercomplaint/complaintform.pdf Nebraska Nebraska Coordinating Commission for Postsecondary Education, P.O. Box 95005, Lincoln, NE Nebraska Department of Education Investigations Office 301 Centennial Mall South, P.O. Box Lincoln, NE plaint-form.pdf Nebraska Attorney General Consumer Protection Division, 2115 State Capitol Lincoln, NE Consumer Protection Hotline: (800)

8 277 Nevada Nevada Commission on Postsecondary Education, 3663 East Sunset Road, Suite 202, Las Vegas, Nevada state.nv.us/cpe%20complaint%20info.htm New Hampshire New Hampshire Postsecondary Education Commission, 3 Barrell Court, #300, Concord, NH nh.gov/postsecondary/complaints New Jersey New Jersey Commission on Higher Education, PO Box 542, Trenton, NJ nj_che@che.state.nj.us New Jersey Department of Labor and Workforce Development, 1 John Fitch Plaza, P.O. Box 110, Trenton, NJ schoolapprovalunit@ dol.state.nj.us New Jersey Division of Consumer Affairs, 124 Halsey Street, Newark, New Jersey New Mexico New Mexico Higher Education Department, 2048 Galisteo, Santa Fe, NM b23fc959f37c44bb8e3caae612e0dba7/pps%20co mplaint%20form.pdf New York New York Office of College and University Evaluation New York State Education Department, 5 North Mezzanine, Albany, NY ocueinfo@mail.nysed.gov New York Bureau of Proprietary School Supervision, New York State Education Department, 99 Washington Avenue, Room 1613 OCP, Albany, New York New York State Department of State Division of Consumer Protection Consumer Assistance, Unit 5 Empire State Plaza -Suite 2101, Albany, New York North Carolina North Carolina Community College System Office of Proprietary Schools, 200 West Jones St. Raleigh, North Carolina North Carolina Consumer Protection Attorney General s Office Mail Service Center 9001, Raleigh, NC getdoc/59be f b10f-3e8bd532da5f/complaint-form.aspx North Dakota North Dakota Department of Career and Technical Education State Capitol -15th Floor, 600 E. Boulevard Ave. Dept. 270 Bismarck, ND cte@nd.gov North Dakota Consumer Protection Division Office of Attorney General Gateway Professional Center, 1050 E Interstate Ave., Suite 200, Bismarck, ND Ohio Ohio State Board of Career Colleges and Schools, 35 East Gay Street, Suite 403 Columbus, OH Click.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68 Ohio Board of Regents, 30 East Broad Street, 36th floor, Columbus, OH Ohio Attorney General Consumer Protection Section, 30 E. Broad St., 14th floor, Columbus, OH gov/consumercomplaint Oklahoma Oklahoma State Regents for Higher Education, 655 Research Parkway Suite 200, Oklahoma City, OK Oklahoma State Board of Private Vocational Schools, 3700 Classen Boulevard Suite 250, Oklahoma City, OK Oklahoma Office of the Attorney General Consumer Protection Unit Attn: Investigative Analyst 313 NE 21st Street Oklahoma City, OK Oregon Oregon Office of Degree Authorization, 1500 Valley River Drive Suite 100, Eugene, OR Oregon Department of Education Private Career Schools Office, 255 Capitol Street NE, Salem, OR Oregon Attorney General Financial Fraud/Consumer Protection Section, 1162 Court St., NE Salem, OR finfraud/pdf/concompform.pdf

9 278 Pennsylvania Pennsylvania Department of Education, 333 Market Street, Harrisburg, PA Office of Attorney General Bureau of Consumer Protection, 14th Floor, Strawberry Square, Harrisburg, PA gov/uploadedfiles/complaints/bcp_complaint_form.pdf Puerto Rico Puerto Rico Council on Higher Education, PO Box 1900,San Juan, PR Puerto Rico Department of Justice, PO , San Juan, Puerto Rico Rhode Island Rhode Island Board of Governors for Higher Education, Shepard Building, 80 Washington Street, Providence, RI Rhode Island Department of Attorney General Consumer Protection Unit, 150 South Main Street, Providence, RI ri.us/documents/consumer/consumercomplaintform.pdf South Carolina South Carolina Commission on Higher Education, 1333 Main Street, Suite 200, Columbia, SC AcademicAffairs/License/Complaint_procedures_and_form.pdf South Dakota South Dakota Board of Regents, 306 E. Capitol Ave, Suite 200, Pierre, SD South Dakota Office of Attorney General Division of Consumer Protection, 1302 E Hwy 14 Suite 3, Pierre SD Tennessee Tennessee Higher Education Commission, 404 James Robertson Parkway Suite 1900, Nashville, TN thec/divisions/lra/postsecondaryauth/complaint%20form.rtf Texas Texas Workforce Commission Career Schools and Colleges -Room 226-T, 101 East 15th Street Austin, Texas twc.state.tx.us/svcs/propschools/ps401a.pdf Texas Higher Education Coordinating Board, 1200 E. Anderson Lane, Austin, Texas Office of the Attorney General Consumer Protection Division, PO Box 12548, Austin, TX complaintform.pdf Utah Utah Division of Consumer Protection, 160 East 300 South Salt Lake City, Utah consumerprotection@utah.gov Vermont Vermont Department of Education State Board of Education, Vermont Department of Education 120 State Street, Montpelier, VT Vermont Attorney General s Office, 109 State Street, Montpelier, VT Virginia State Council of Higher Education for Virginia 101 N. 14TH St.,James Monroe Building, Richmond, VA communications@ schev.edu Washington Washington Higher Education Coordinating Board, 917 Lakeridge Way, PO Box 43430, Olympia, WA dainfo@hecb. wa.gov Washington Workforce Training and Education Coordinating Board, th Avenue SW, PO Box 43105, Olympia, WA workforce@ wtb.wa.gov (instructions) Washington State Office of the Attorney General, 1125 Washington Street SE, PO Box 40100, Olympia, WA wa.gov/atg/formhandler/ago/contactform.aspx?subject=consumer%20protection ( ) (complaint form) West Virginia West Virginia Higher Education Policy Commission, 1018 Kanawha Blvd E., Ste 700, Charleston WV Community and Technical College System of West Virginia, 1018 Kanawha Blvd. E., Ste. 700, Charleston WV West Virginia Office of the Attorney General Consumer Protection Division, PO Box 1789, Charleston, WV pdf/general-consumer-complaint-form.pdf