MyC115: Operations and Supply Chain Management

Transcription

1 MBA Program MyC115: Operations and Supply Chain Management Professor: Mohan Gopalakrishnan (Dr. G!!) Teaching Philosophy, Course Goals, and Learning Outcomes Today s global businesses face unprecedented competitive pressures that demand innovative and speedy solutions. Two key components to managing this rapidly changing global business environment are operations and supply chain management (O&SCM). O&SCM is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. From cereals to call centers, energy to e-business, hybrids to healthcare, ipads to insurance, nano to non-profit, retail to recreation and more, O&SCM has become the backbone of improving efficiencies and effectiveness of businesses and delivering world-class performance. While, product / services and process design; capacity, quality, project, demand, supplier, logistics & inventory management are key building blocks of O&SCM, global sourcing / outsourcing, sustainability and enterprise technology management are the other key drivers of performance. The goal of this course is to develop your ability to understand (a) process analysis through the lens of lean-sigma; (b) how to massage time-series data for forecasting? (c) Inventory analysis using news-vendor model; (d) Logistics network optimization using Solver; (e) Yield management; and (f) Bull-whip effect analysis. The course will be taught using lecture, discussion, and problem assignments, including cases and real world examples to stimulate and aid in the learning process. Each student is expected to come to class prepared and to fully participate in class discussions. We will use hands-on simulation and virtual supply-chain tours to solidify our understanding of O&SCM fundamentals. 1/5

2 In this course, we will focus on developing your knowledge and mastery of the following learning objectives: (1) What are the basic principles of O& SCM and what are the global issues that impact them? (2) How does process management affect business performance? (3) What is the relationship between efficiency and service performance? (4) How does product development affect SCM? (5) What impact does lean-sigma principles have on business performance? (6) What is bullwhip effect and how does that impact operational performance in supply chains? (7) How do you align supply chain strategies to global uncertainties? (8) How does the structure of a supply chain impact its performance? (9) How do quantitative models help address structural performance evaluation? (10) How do demand and inventory management affect supply chain performance? Required Reading Materials HBS materials and other readings (Provided by me) Reference Book: Any book on Operations and Supply Chain Management. I will be referencing: Operations and Supply Chain Management. F. Robert Jacobs and Richard B. Chase, Edition 14 E, McGraw-Hill Irwin, 2014 Grading and Course Requirements Individual Activities* In-Class Contribution Exam 1 Exam 2 10% 25% 25% Team-based Activities** Group Case Analyses Final presentation and analysis 20% 20% Total 100% 2/5

3 * Individual activities: Class participation would come in many forms. These include discussions on topics for a given class, any group activity as part of the class, and occasionally, individually called upon to clarify or explain an issue being discussed. Hence, it is not who gets more air time as a sign of participation. Certain behavioral expectations for class participation include being respectful toward fellow-class mates and faculty s view points (even when there is a disagreement), and avoiding disrupting or distracting behavior while fellow students are participating. Good participation also includes : show evidence of careful preparation of cases and readings provide clear and concise comments and recommendations use convincing analyses to support your viewpoint relate it to your line of work Exam 1 and 2: They will be of multiple-choice, True/False, short answers or fill-in-theblanks. They will reflect the basic information provided in the readings and the cases for critical takeaways. Each exam could be around 1:30 hours long. It is closed book format (no digital help of any kind is allowed). However a 1-page (double sided) guidesheet will be allowed. Exam 1 will probably cover the operations concepts and exam 2 supply chain concepts. Depending on the class performance in exam 1, the comprehensive nature of exam 2 will be decided. These exams are notified in the class schedule below. In addition to the exams, there might be pop quizzes during the course. **Team-based Activities 1. Comprehensive and thorough case analysis. Starting with the guiding questions for each of the cases, the expectation is for the teams to do a thorough analysis. Depth of this analysis can be improved in two ways: (a) Bringing relevant information from your combined work experience and/or talking to people in the work environment described in the case; (b) Updating the case where appropriate (cases are always dated). This can be done with external research that provides new or more insightful information for further analysis. External research should be a combination of academic and practitioner literature. This could include our readings, any additional material that is posted for each case and your research using the Google Scholar search engine. The expected length of case analysis is around 5-pages (maximum). The report should be organized so that information flows in a cogent fashion and devoid of spelling errors. All external research should be properly referenced in the article with a reference list provided at the end. Good communication, includes organizing your ideas logically, providing rationale to support your ideas, and presenting them clearly and neatly. 2. Supply Chain Management Research presentation: Purpose of this activity includes: Do a thorough review of the paper assigned to your team to understand critical academic and industry issues. Papers will be randomly assigned based on double-lottery process Based on the review, conduct further analysis based on the reference list and also trying to understand the topic in an Indian scenario Develop a research presentation and a short summary of your findings, through a critical analysis of what holds for the topic assigned to your team in the near future in terms of knowledge and skills needed to tackle them. (3-page overall and presentation) 3. Peer evaluation of your team members. It is essential that everyone contributes fairly to the case analysis. Each case will have a peer evaluation done. The information from the evaluations would be used to weight the individual grades for the team-based activities differently, if need be. 3/5

4 Schedule (Subject to change) Lecture Topic Reading material (RM), Harvard material (HM) Assignments Introduction Big picture Operations Management & Analytics Business Process Management and Analytics (cont.) Class 1 January 5, Course introduction -- Syllabus 2. Overall introduction Big Picture O&SCM (RM) 3. Analytics Introduction (RM) 4. Article: Efficiency comes to hospitals (RM) 5. Article: Auto Industry Battery suppliers (RM) 6. Article: Flipkart and Amazon burn piles of cash (RM) Class 2 January 6, Business process management (RM) 2. Process Flow management (RM) 3. Hammer process management (HM Reference) 4. The Process and Enterprise Maturity Model (PEMM RM) 5. Basic data exploration (RM) : ( Class1 Assignment ). ( Class 2 Assignment ) Design of Products and Services Lean, TPS, Six Sigma and dealing with Customer Variations. CASE 1 and Exam 1 Class 3 January 7, Design_process (RM) 2. NPD_Toyota (RM) 3. Cost_Goal_specificity (RM) 4. Excel catch-up Class 4 January 8, Lean operations (RM) 2. Decoding Toyota system (HM, RM) 3. Six Sigma (RM) 4. Customer Variability (RM) 5. Breaking the Trade-Off Between Efficiency and Service (HM article Reference) Class 5 January 9, Virginia Mason Hospital Case (HM) 2. Additional Reference for the case (HM-RM) 3. Review I (TBD) 4. Exam 1 ( Class 3 Assignment ) ( Class 4 Assignment ) ( Class 5_Case_Assignment ) This is a team 4/5

5 Supply Chain Management and Optimization modeling Forecasting & Inventory Management Research paper presentation and Supply Chain Simulation Game Bullwhip Effect and Conclusion Class 6 January 11, principles of SCM (RM) 2. Strategic Sourcing (RM) main trends in Top 25 SCs (RM);also refer to ( ) for a look at the Top 25 global SCs 4. From super-storms to factory fires: managing unpredictable supply-chain disruptions (HM- RM) 5. Optimization modeling (RM) Class 7 January 12, Forecasting (RM) 2. Forecasting building blocks for SC Excellence Article (RM) 3. Inventory Management (RM) 4. The whose where and how of inventory management Article (RM) Class 8 January 13, Simulation Game rules (RM) 2. Bullwhip Effect article (RM) Class 9 January 14, Barilla SpA Case (RM) 2. Aligning Uncertainties - Reference (RM) 3. Case Analysis Guiding Questions 4. Review II (TBD) 5. Exam 2 ( Class 6 Assignment ) Research paper discussion: read the research paper assigned to your team and come prepared with a game plan and questions to discuss ( Class 7 Assignment ) =Team presentations with 15 minutes per team = Experiential learning activity ( Class 9_Case_Assignment ) This is a team 5/5