Southeastern Community College P. O. Box 151 Whiteville, NC (910) COURSE SYLLABUS

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1 Southeastern Community College P. O. Box 151 Whiteville, NC (910) COURSE SYLLABUS OST 243 Med Office Simulation Course Prefix/ Number Course Title Class Lab Clin/ Intern Hours Sem Credit COURSE DESCRIPTION This course introduces medical systems used to process information in the automated office. Topics include traditional and electronic information resources, storing and retrieving information, and the billing cycle. Upon completion, students should be able to use the computer accurately to schedule, bill, update, and make corrections. GENERAL EDUCATION AT SOUTHEASTERN General education is the part of students' education that assures that all graduates with a degree or diploma receive an appropriately broad and in-depth exposure to knowledge not specifically related to a narrow field of study. General education is an essential part of all degrees and diplomas at Southeastern Community College. Each degree or diploma meets general education outcomes (competencies) at a level appropriate for that degree or diploma, either at college level, degree level, or transfer level. Almost all courses contribute in some way to students having the necessary exposure to develop competency in the general education outcomes developed by the college faculty. All courses used to assess general education outcomes are required in the specific degree or diploma. The college Catalog contains a broader discussion of general education and lists the specific outcomes students must exhibit. Learning outcomes in this course that relate to the college general education outcomes are indicated by the letters GE after the outcome. PREREQUISITIES OST 148 COREQUISITES None

2 REQUIRED TEXT See Instructor s Addendum. COURSE OBJECTIVES Upon completion of the course students will: 1. Demonstrate the ability to use existing technology to perform the duties of a medical assistant. (GE) a. Set up, maintain, and use medical records. b. Retrieve filed materials. c. Use a variety of health record indices, specific registries, and retrieval systems. d. Handle insurance claims using the appropriate diagnostic and procedural codes. 2. Apply the principles of first aid and cardiopulmonary resuscitation to deal with medical emergencies. a. Adult rescue breathing and one rescuer CPR b. Use of an automated defibrillator (AED) c. Respond correctly to airway obstructions in adults and children. 3. Use available technology and sound principles of accounting to process claims and collect payments. 4. Write an effective resume and cover letter COURSE OUTLINE 1. Introduction to Administrative Medical Assisting a. Historical review of medicine and Health Care b. Medical Assisting Today c. Medical Assisting Career Roles and Responsibilities d. Review of Medical Law and Ethics e. Communicating Effectively 2. Administrative Responsibilities of the Medical Assistant a. Telephone procedures b. Front Desk and Reception c. Patient scheduling d. Medical Records Management e. Computers in the Medical Office/Using Electronic Medical Record (EMR) f. Managing Supply Inventory/Office Policies/Procedures 3. Responding to Medical Emergencies in the Office a. Adult Rescue Breathing and One Man CPR b. Responding to Airway Obstructions in Adults and Infants c. Control Bleeding d. Developing an Environmental Exposure Plan

3 4. Managing the Financial Aspect of the Medical Office a. Insurance Billing/Authorization b. ICD-9-CM Coding c. Procedural Coding d. Billing, Collections, and Credit e. Payroll, Accounts payable, and Banking Procedures f. Managing the Medical Office 5. Career Strategies Competing in Today s Job Market COURSE REQUIREMENTS 1. Students are required to read and sign the Course Agreement located in the addendum of this syllabus. Their signature verifies that they have read, understand, and agree to comply with the SCC policies and requirements of the program/course. 2. Students are required to follow all policies as outlined in the Southeastern Community College Catalog, and in the Southeastern Community College Student Handbook. 3. Students are expected to read and complete all pre-class assignments prior to class. 4. Students are required to turn in all assignments on time. 5. Students are required to complete any on-line assignments. 6. Written assignments will be typed and submitted on-time. All work submitted must include a footer on each document. GRADING CRITERIA 1. Course Effectiveness: Progress will be measured by comparing scores on weekly graded assignments and unit exams. The effectiveness of the course will be measured by comparing grades on the pre-test and post-test, and through satisfactory completion of required competencies. 2. Method of Evaluation: Final grades will be calculated as follows: Average of all Unit Exams 50% Participation/Attendance/On-Line Assignments 25% Average of Written Assignments 25% GRADING SCALE = A 59 and Below = F = B W = Withdrew = C WP = Withdrew Passing = D WF = Withdrew Failing

4 STUDENT ACCESS TO INSTRUCTORS Instructor s office hours will appear on an addendum to this syllabus. However, generally full-time faculty members will post office hours to inform students of their availability for interaction and academic assistance. Part-time faculty members will notify students of and provide for their availability outside of class. Students may call the College at (910) and speak with an instructional assistant to schedule appointments with instructors. STUDENTS WITH DISABILITIES Southeastern Community College does not discriminate on the basis of disabilities. Students who require reasonable accommodations for a disability should notify the instructor of the course within the first week of the semester. ATTENDANCE REQUIREMENTS A student may be removed from class for excessive absences provided that (1) the student has previously received a warning notice about excessive absences (either oral or written), and (2) the number accumulated absences exceeds the number of credit hours of the course. Once dropped for excessive absences, a student may not be permitted to reenter the class unless written permission is given by the instructor. A student who misses class due to participation in an official college function must notify the instructor prior to the absence. (An official college function is one that has been approved by the appropriate college vice president.) Under normal circumstances, the absence should not result in the student s total absences exceeding the maximum allowed by the course syllabus. If, however, the absence would result in a violation of the class attendance policy, then the student must obtain written approval from the class instructor in order to be eligible to participate in the official college function. The instructor may have additional attendance requirements; if so, they will be attached to the general course syllabus. SUPPLEMENTAL RESOURCES 1. Selected Videotapes. 2. Individual tutoring is available in the Academic skills lab. 3. Internet, Text Website This is a Web-enhanced course ADDITIONAL INFORMATION 1. Students are required to attend each class session. 2. Read any assigned chapters and complete any pre-class assignments prior to coming to class. On-line assignments must be completed and posted prior to the deadline or they will not be graded. 3. Any assignment should be thoroughly proofread before it is turned in for the instructor s comments/grade. Assignments that are turned in should include the following: class and section number, student s name, assignment name.

5 4. Assignments are to be turned in at the beginning of class. 5. Individual tutoring, as needed, is available in the Academic Skills lab. Last Modified 10/13/2010

Southeastern Community College P. O. Box 151 Whiteville, NC 28472 (910) 642-7141 COURSE SYLLABUS

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