Quality Issues on Paper Based Medical Records and Challenges on Transition to Electronic Medical Records

Size: px
Start display at page:

Download "Quality Issues on Paper Based Medical Records and Challenges on Transition to Electronic Medical Records"

Transcription

1 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 1 of 11 Quality Issues on Paper Based Medical Records and Challenges on Transition to Electronic Medical Records Author Ram B. Bhandari 1. EXECUTIVE SUMMARY During the past decade Holy Cross Hospital (HCH) is facing overwhelming challenges and quality issues in medical records department due to increasing number of patients resulting accumulation of decade long - paper base medical records. These patients records are loaded in the files some packed in boxes and some in rooms of draws where files are arranged according to the alphanumeric order. With everyday increase in number of new patients, it is just impossible for employees and hospital systems to manage the patients records which are considered very valuable to patients and hospitals. This further result into the quality issues when it comes down to customers, making it very difficult to get their medical records in a timely manner when needed. The second issue is about lengthy time results into poor patients (customer) service because it is very problematic for clinicians and doctors to have access when needed. The third quality issue is burden of keeping the records in files for many years where quality service is scarce and chances of missing and misplacing the records are very common. The very challenging issue is the transition process of paper based to electronics based medical records. Implementing of quality is the change process when it comes down to EMR which also considered a complex and difficult multidisciplinary effort that will stretch an organization's skills and capacity for quality management change process. After thorough analysis and research, there seems to be many challenges in implementation and transition itself such as

2 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 2 of 11 vendor selection and planning for EMR implementation, burdens of Existing paper based medical records, and conversions process of frantic Paper Base Medical Records to EMR. To tackle the above listed quality problems, quality management team at Holy Cross is preparing to replace the current Paper Based Medical records into EMR through proper analysis and research. It is no wonder that getting into the edge of health informatics means a value added design for quality thereby increasing competitiveness, in the other side-reduces human error, remove rework; save time, many lives and avoid millions of dollars. Research paper outlines many quality approaches of electronic medical records like reducing redundant care, speeding patient treatment, improving safety and keeping patients healthier, at the same time meeting and exceeding standards. 2. INTRODUCTION Holy Cross Hospital (HCH) in Fort Lauderdale, Florida, is a full-service, non-profit Catholic hospital, sponsored by the Sisters of Mercy and a member of Catholic Health East. Since hospital opened its doors in 1955, the name Holy Cross remains synonymous with medical excellence and highly personalized care with sincere human compassion and understanding. The department consists of outstanding and world class of services with combined services it provides following with the advancement with technology and informatics available. The Hospital s rapid growth has allowed advancing with the dramatic improvements achieved in healthcare through the means of technology. Holy Cross in Broward County, where it operates is one of the greatest concentrations of medical talent in the community; medical staff consists of more than 600 highly skilled physicians representing just about every specialty in medicine. This is the reason why patients are attracted from around South Florida, across the United States and around the globe. Since opening its doors, Holy Cross has grown to keep pace with the needs of the community it serves Patient capacity has increased from 100 patients in 1955 to the 571 patients we are licensed to serve today. Over the years there has been and will continue to be many exciting changes and opportunities for all of us who serve you at Holy Cross. Well into the future Holy Cross is dedicated to maximizing the opportunities that are presented to our medical professionals and staff by being innovative through the access of technology.

3 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 3 of 11 The physical appearance and size of Holy Cross may continue to change but the purpose and character of the institution remain constant: The establishment, maintenance and operation of a modern Catholic community medical center and scientific institution devoted to healing (Holy Cross Hospital). Holy cross with its commitment consists of many departments - Comprehensive Cancer Center, The Zachariah Family Wellness Pavilion, Jim Moran Heart and Vascular Center, Comprehensive Bariatric/Obesity services, Maternal/Child Health services, Epilepsy Monitoring Unit, Sleep Disorders Lab, Emergency and outpatient services, Intensive Rehabilitation. While HCH is playing an essential role in the way it cares to its patients, hospital also includes also maintain state-of-the-art technology, a highly acclaimed medical staff and a variety of innovative services to provide healthcare for the entire family. Holy Cross is accredited by the Joint Commission and is the first hospital in Broward County to be designated a Magnet Hospital by the American Nurses Credentialing Center. The mission of Holy Cross Hospital is to serve the healthcare needs of persons of all faiths and cultures by providing quality health care with Christ-like compassion. It upholds the ethical and moral teachings of the Catholic Church in all policies and practices. While keeping these promises, maintaining moral and meeting standards with changing technology is sometime hard to do. 3. MAJOR PROBLEMS, ISSUES AND OPPORTUNITIES Health information and medical records department is facing an enormous problems in maintaining medical records- as hospitals is growing and covering many communities in Florida and around the Globe. HCH facing challenges in keeping paper based records in file, loaded into the rooms and dig them when one needs them, in short or sometime after very long time. This is making difficult for the department to manage medical records and make available to patients and clinicians to access when required. The second issue is the burden that bounces doctors and makes them difficult to process records of the patients in timely fashion. The very challenging issue is the changing / transition process of change to EMR which is very hard to do. Quality Problems Vendor selection and Planning for EMR implementation Burdens of Existing paper based medical records and solutions.

4 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 4 of 11 Conversions of frantic Paper Base Medical Records to Electronic Medical Records Cost of Transition and Quality Holy Cross has already decided the EMR vendor/ IT department for process, planning and implementation by which quality will be assured and problems will be solved. There is much to decide upon while planning phase and one of the huge problems is management of existing, paper based medical records. According to the experts I talked, each practice that converts from a paper-based system to an EMR has to go through this process and make the decisions that HCH facing now. While researching vendor, I spoke with two of them and their response is very common. They suggested that old paper based medical records should be scan according to the need based preferences or with more trained professional. This will minimize the chance of missing or loss of important information while transforming into the electronic database through various methods while managing quality through change base approach. Opportunities seem to be many with successful implementation of EMR in the hospital. HCH outline many advantages on quality of services that could be offered to the patients through traditional approach of electronic medical records. Major benefits to the hospitals by implementation of electronic medical records is the idea that every time a doctor or nurse sees a patient, a whole database of information is instantly available, including allergies, underlying conditions and test results which will results in quality of care and quick services to patients/ customers in a timely manner. 4. ANALYSIS OF THE ORGANIZATIONS AND BUSINESS PROCESSES HCH realizes shortcoming can be overcome by quality transition process of paper based medical records to Electronic Medical Records while maintaining the latest technology in information and medical records. While transition is very crucial in meeting quality and standards, implementation is difficult then it was thought making quality process more complicated. The problems also relate here, doctors are unable to comprehend the patient's history and select suitable medical treatment. In paper based medical records, medical events from examination, treatment etc. are documented successively, and problem oriented recording is difficult to be applied to patients with much information and a long history. Consequently it is not easy to understand the patient's history from paper based medical records.

5 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 5 of ANALYSIS OF REQUIREMENTS FOR SOLUTION IN EMR IMPLEMENTATION. In order to solve this problem, HCH want to replace the old paper based model of patients records keeping and to develop the flow sheet system in electronic medical record (EMR). According to the quality assurance officer, to make a flow sheet, technology department analyzed the structure of the medical event data. Furthermore, HCH clarified the specification of the data presentation on the flow sheet then develop the flow sheet on the basis of these analyses. These results into many items of the medical event can be displayed on the screen. When user clicks the cell, the corresponding detail data including images are shown. This system functions to link medical event items with a problem, and shows the bundled items on the flow sheet when the user selects the problem (Chin H.L. pp ). After research, I found that the implementation means managing quality while meeting or exceeding challenges but not easy to achieve. The medical doctors in HCH evaluated this system, and conclude that the flow sheet data presentation makes comprehension of the patient's history easier than paper based records which was already been proved by many experts in the field. From understanding the process of EMR functions of bundling the items relevant to the problem, HCH feel it is especially useful for patients with chronic disease. Thus the flow sheet data presentation in EMR is useful for medical practice giving many advantages over paper based medical records while solving the quality problems and meeting expectations. High Cost of Quality : Issues triggers right here about budgeting which needs to be passed and agreed from the high-level budgeting and direction were set by the leaders of the HCH, the project team was empowered, within broad boundaries, to make decisions--enabling quick resolution of issues that arose during system deployment. Many of the project team members were end users of the system, providing a close link between decisions made and the impact of those decisions. HCH realizes it close coordination and cooperation of operations, Holy Cross medical Group, and Information Technology in joint quality management and decision making was an important factor in making the transition successful. For solution of better implementation, it struggles in which quality management has to be more active including the role and course of operations for project management expertise. Holy Cross Medical Group for the clinical

6 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 6 of 11 expertise and Information Technology for technical expertise remain important power in making the transition fruitful which will in turn binds all the expertise into one single character of multiqualities (Peterson, N.L., p. 9-11). As information systems project of transition progresses, HCH also recognize solutions for additional functional requirements to sidle into the project. After analysis it has been understood that, most additional requirements that are added in this way appear begin at first but have significant hidden downstream impacts. Considering this project of transition is complex, team at HCH fulfill the necessary steps of evaluation which could introduce a shortage of clarity that may result in significant delays and rework. This will also help HCH to avoid some scope creep and to understand that any change in scope may reduce the prospect of accomplishment of the overall transition process. A result from research also prioritizes on special people who are able to bridge the gap and the cultural divide between the end user, the organization, medical staffs and IT people. IT people are accordingly able to think analytically and can comprehend and translate between end users, the project team, and the organization which may results the quality management more successful in meeting the challenges ( Jick, T.D., p. 81). Power of EMR, the opportunity exists to use an order requisition as a way to communicate not only from the clinician to the ancillary department but also as a way for the hospital to correspond to the clinician at the time of ordering. According to my understanding from the book and knowledge from discussion over several weeks, inserting guiding information in an order requisition, direction can be delivered to the clinician seamlessly during the ordering process. Here we can include an the example of a simple but operative way to embed useful content is to automatically print patient information related to an order on the after-visit summary that is given to the patient at the end of the visit (Ash J.H., p. 71). 6. PROPER QUALITY IMPLEMENTATION PROCESS CHALLENGING TRANSITION For proper implementation process, no one knows about the perfection but one should think about the flip side rescuing from rolling it out further until the system is at least "good enough" in the locations that you have already implemented. While paper based transition to EMR looks very complicated, it remains very important to recognized significant problems or

7 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 7 of 11 issues, fix them and delay further roll out until those issues or problems are sufficiently addressed. Holy Cross also gave the training to task when a clinician has undergone initial training for EMR. More evidently, many clinicians know enough to get by, but proved to most quickly forget much of what they learned in the primary system training. According to the Holy Cross, in an evaluation of clinicians, the found that more of its clinicians remembered less than 60% of what we felt essential material taught to them in the initial system deployment. In addition, information systems and capabilities are constantly changing. HCH found it s a hard way to implement the EMR because of ongoing and continued evaluation, education, and training are necessary to optimize clinician effectiveness and success (Holy Cross Web site). Many quality system implementers believe that once a system is implemented, their work is done. The truth of the matter is that these systems are constantly changing. Application software, operating systems, hardware, technology, and medical knowledge about diagnosis and treatment are constantly changing and having that within the system is very competitive in meeting quality expectation (Ash J.H p.69-70). According to HL Chin, the EMR is the great magnifier. If an organization already does something very well, addition of EMR type technology- the implementation of information technology will probably further improve its performance means increase quality in services. However, if an organization is dysfunctional in an area, then the implementation of an EMR will probably magnify that dysfunction. Identifying and addressing potential areas of organizational dysfunction prior to implementing the EMR may improve the overall results of quality management and implementation. (Chin H.L., pp.771) 7. GAINING COMPETITIVE ADVANTAGE BY MANAGING QUALITY After research and understanding I found that Holy Cross is weak in three major critical aspects in quality management where by patient s records and successful transition of those paper base models to Electronic Model database. From analysis results, HCH could only achieve the goal of proper implementation with proper human capital, HCH capabilities, and core competencies. It was assumed that HCH capabilities and core competencies require the right kind of technical savvy in order to be created and sustained by corporations. It also found to

8 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 8 of 11 require the right administrative systems and quality management styles, but they clearly rest on the talent of the individuals in the company (Peterson, N.L., p ) In order to for HCH to be successful in transition of paper base to electronic medical records, company also realized on its capabilities that allow them to coordinate and focus on the change process and technical requirements on employees, and healthcare professional. For proper implementation, it was also assumed that effective quality management was necessary for EMR transition which would also help in producing high levels of performance in professionals during the implementation process. In some respects, EMR implementation in one side is the ability to change rapidly and other benefits is the ultimate competitive advantage. It is the ultimate competitive advantage because it potentially enables the hospital to stay ahead of its competitors and meet the increasingly higher performance standards that the healthcare informatics with quality of services it could offer (Schauer, J. (1998). In addition, HCH must achieve the quality goal only with improvement in informatics in healthcare environment that is rapidly changing. To avoid losing out in this new competitive world that asks companies simultaneously to improve quality, lower costs, bring new technological inventions to patients to provide quality care through innovation, which will also improve HCH performance. This will also fulfill three of the main problem of managing overload of papers records, meeting quality standards in caring patients and helping clinicians to be more effective in preparing and accessing records promptly. 8. ANALYSIS OF QUALITY IMPLEMENTING PROCESS AND ITS CONSEQUENCES After all the research, I found that quality management is the process where superior services and products are made available but with some or many consequences like higher cost associated in increasing quality, managing the process, upgrading the systems and change of the business process. In relation with this project paper, the traditional paper based system, found to be discrete and must be re-evaluated with quality assurance. A new, realistic, technologicalcreation model for the information systems must be constructed in based need standards with quality management which would then have consequences of increased quality cost or will face low quality and business failure. Investment must be increased on IT infrastructures to include EMR, and new EMR training projects with both scale and appropriate timing needed to be captured while quality implementation process.

9 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 9 of CONCLUSION After researching and analyzing quality based approach of both paper based and EMR system, I found that quality implementation a very complex and difficult multidisciplinary effort that will stretch skills, capacity and resources but upon successful implementation, benefits are long lasting impression for any company in meeting customers expectations through higher quality of products and services. Although quality management process looks very challenging and daunting, the logical benefits while researching and preparing this project paper about Electronics Medical Records is a good experience to learn that achieving quality outpace other consequences like cost for quality, resources and difficult task of managing it. This effort will increase productivity, the cost of operations, and the quality of the services by proper implementation process will create customer satisfaction, of which all contribute to profitability. Six Sigma Approach to Address the Quality Management Problems I consider using Six Sigma approach to identify and resolve the problems associated with quality management of medical records. Therefore, I recommend the management team to create measurement systems before collecting data s. Furthermore, I also informed quality management team to apply Six Sigma to which would then require examination of four key measures of the performance to effectively maintain quality. i. Accuracy on correct financial figures, completeness of information ii. Cycle time, time to finish the quality process or task to complete which may increase quality iii. Cost, that is, the internal cost of quality process iv. Customer satisfaction, the primary measure of success From my understanding, I would recommend the principal problem solving methodology used by Six Sigma- DMAIC-define, measure, analyze, improve, and control. Step 1 is to Define: The first step is to clearly define the problem. This activity is significantly different from project selection. Project selection generally responds to symptoms of a problem and in this project would be time consuming paper based records. Step 2 is to Measure: This is the process focuses on how to measure the internal processes that impact CTQs. It requires an understanding of the causal relationships between process performance and customer value.

10 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 10 of 11 Step 3 is to Analyze: A major flaw in many problem-solving approaches is a lack of emphasis on rigorous analysis. The Analyze phase of DMAIC focuses on why defects, errors, or excessive variation occur. Step 4 is to improve: in this context by following the standards of Six Sigma, HCH would be able to improve its quality of products and services by improving its paper based records systems to electronics medical records. Step 4 is to control: Control phase would focuses on how to maintain the improvements of services in providing the quick services, which would include positioning tools in place to ensure quick access of patients records by clinicians and doctors resulting into the time saving for customer and in other hand records will be more secure in electronic under the modified process (Managing quality p.562) REFERENCES Ash, J.S., Stavri, P.Z., Dykstra, R., Fournier L. Implementing computerized physician order entry: the importance of special people. Int. J Med Info 2003 Mar; 69(2-3): Ball, M. J., & Weaver, C. A., (2004). In Kiel, J. M., Healthcare Information Management Systems (3rd ed.). Springer pp. 63, 68, 81-85, 101, Chin HL, McClure P. Evaluating a comprehensive outpatient clinical information system: a case study and model for system evaluation. Proc Annu Symp Comput Appl Med Care 1995: EMR Cost and Benefits, Tuning Good Practices into Good Management. Reviewed, April 07, 2011 from, Evans, J.R. and Lindsey, W.M (2011), Managing for Quality and Performance Excellence, 8th Edition, South Western Educational Publishing (p , , 588, 591) Gides, G. (2011). The EMR installation disconnect. Health Management Technology, 32(2), 36. Retrieved from Holland, D., & Skarke, G. (2003, July/August). Change management for big systems. Industrial Management, 45(4), Jick, T. D., (1995, Summer). Accelerating change for competitive advantage. Organizational Dynamics, 24(1),

11 The International Journal of STEM-Journal of Health Information Systems-, 2012, Vol. 224 Page 11 of 11 Kotter, J. P., & Schlesinger, L.A. (1979, March/April). Choosing strategies for change. Harvard Business Review, 57(2), Marshall P. D., Chin HL. The effects of an Electronic Medical Record on patient care: clinician attitudes in a large HMO. Proc AMIA Symp 1998: Patterson, N.L. (2010). The mission of IT in health care: Creating a system that cares. In Ball, M.J., Weaver, C.A. & Keel, J.M. (eds.) Healthcare information management systems. New York: Springer-Verlag, 3-21 Pickton, R. J. & Seehausen, F. C. (2010). Baylor Health Care: From Integrated Delivery Network to Organized Delivery System. In Ball, M. A., Weaver, C. A., & Kiel, J. M., (Eds). Healthcare Information Management Systems Cases, Strategies and Solutions. (3rd ed.). (pp ). NY: Springer-Verlag. Schauer, J. (1998). Silvon Software Building Business Solutions. Information Management Magazine. Retrieved on October, 10th, 2011, From, Sitting D.F., Stead W.W., and Computer-based physician order entry: the state of the art. J Am Med Inform Association 1994 Mar-Apr;1(2):

The Electronic Medical Record (EMR)

The Electronic Medical Record (EMR) Journal of Applied Medical Sciences, vol. 2, no. 2, 2013, 79-85 ISSN: 2241-2328 (print version), 2241-2336 (online) Scienpress Ltd, 2013 The Electronic Medical Record (EMR) PeterChris Okpala 1 Abstract

More information

The Reality of EMR Implementation: Lessons from the Field

The Reality of EMR Implementation: Lessons from the Field The Reality of EMR Implementation: Lessons from the Field health systems KP HealthConnect By Homer L Chin, MD, MS Kaiser Permanente Northwest (KPNW) has more than a decade of experience working with Epic

More information

Rethinking Radiology Workflow Automating Workflow Processes

Rethinking Radiology Workflow Automating Workflow Processes Available at: http://www.corepointhealth.com/whitepapers/rethinking-radiology-workflow Rethinking Radiology Workflow Automating Workflow Processes Executive Summary Imaging centers are targeting both internal

More information

Clinical Health Informatics: An Overview for Nurses Chapter 4

Clinical Health Informatics: An Overview for Nurses Chapter 4 Clinical Health Informatics: An Overview for Nurses Chapter 4 W R I T T E N B Y D O N N A O V E N S, C M A A, C T T, H I T P R O E D I T E D B Y : V A L E R I E F I S H E R, R N, M A H E A L T H W O R

More information

WHITE PAPER APRIL 2012. Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives

WHITE PAPER APRIL 2012. Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives WHITE PAPER APRIL 2012 Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives New healthcare reforms have created an unprecedented impact on hospital systems operations.

More information

Agile Master Data Management A Better Approach than Trial and Error

Agile Master Data Management A Better Approach than Trial and Error Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are

More information

Quality A Cornerstone for Success By: Cheryl Keck President and COO Datrose, Rochester NY

Quality A Cornerstone for Success By: Cheryl Keck President and COO Datrose, Rochester NY Quality A Cornerstone for Success By: Cheryl Keck President and COO Datrose, Rochester NY Success for outsourcing providers depends on winning and keeping customers. The end goal is to not only meet but

More information

The NIH Roadmap: Re-Engineering the Clinical Research Enterprise

The NIH Roadmap: Re-Engineering the Clinical Research Enterprise NIH BACKGROUNDER National Institutes of Health The NIH Roadmap: Re-Engineering the Clinical Research Enterprise Clinical research is the linchpin of the nation s biomedical research enterprise. Before

More information

UCSF Clinical Enterprise Strategic Plan 2014-2019

UCSF Clinical Enterprise Strategic Plan 2014-2019 UCSF HEALTH SYSTEM UCSF Clinical Enterprise Strategic Plan 2014-2019 Building the Health System 1 UCSF Health System Five Year Strategic Plan: FY 2014-2019 Advancing the Health System A revolution is underway

More information

What is Wrong with EMR?

What is Wrong with EMR? What is Wrong with EMR? James J. Cimino, M.D. Associate Professor, Department of Medical Informatics, Columbia University 161 Fort Washington Avenue, New York, New York 10032 USA Phone: (212) 305-8127

More information

Changing Trends In Healthcare Information Management and Electronic Health Records

Changing Trends In Healthcare Information Management and Electronic Health Records Telegenisys Outsourcing Excellence White Paper Changing Trends In Healthcare Information Management and Electronic Health Records Table of Contents POSITIONING STATEMENT 3 PRESIDENTIAL PROPOSALS 2008 AN

More information

Effectively Managing EHR Projects: Guidelines for Successful Implementation

Effectively Managing EHR Projects: Guidelines for Successful Implementation Phoenix Health Systems Effectively Managing EHR Projects: Guidelines for Successful Implementation Introduction Effectively managing any EHR (Electronic Health Record) implementation can be challenging.

More information

hospitals within a hospital system for other payment purposes and could easily do so for this program as well.

hospitals within a hospital system for other payment purposes and could easily do so for this program as well. Statement by Phyllis Teater on Health Information Technology and the Electronic Health Records Incentive Program submitted to the Committee on Ways and Means United States House of Representatives July

More information

HEALTH BENEFIT ADMINISTRATOR CURES GROWING PAINS WITH PRIVATE AND PUBLIC CLOUD

HEALTH BENEFIT ADMINISTRATOR CURES GROWING PAINS WITH PRIVATE AND PUBLIC CLOUD CASE STUDY HEALTH BENEFIT ADMINISTRATOR CURES GROWING PAINS WITH PRIVATE AND PUBLIC CLOUD CareCore National Deploys Vblock TM 2 Infrastructure Platforms for Evidence-Based Medical Analysis and Service

More information

5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP

5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP 5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP WHAT IS ECM AND WHY MIGHT YOU NEED IT? Although technology continues to improve how healthcare organizations share information both

More information

Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic

Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Combination of Narrative Transcription and EHR Templates Ease Transition, Improve Physician Adoption and Support Physician

More information

Perspective on deploying hospital technology

Perspective on deploying hospital technology Perspective on deploying hospital technology Philips Healthcare Consulting Executive summary Healthcare environments offer unique challenges that must be addressed when deploying new technology. With today

More information

Research Based Health IT CRI Experience

Research Based Health IT CRI Experience The Power & Potential of Research Based Health I.T. for Behavioral Health Dennis P. Morrison, PhD Chief Executive Officer Centerstone Research Institute Introduction Thank you for inviting me to speak

More information

Advanced Forms Automation and the Link to Revenue Cycle Management

Advanced Forms Automation and the Link to Revenue Cycle Management Advanced Forms Automation and the Link to Revenue Cycle Management Chris Joyce Director of Healthcare Solutions Engineering Today s healthcare providers are facing growing financial pressures that can

More information

ICD-10 Transition for Providers: Mitigate the Financial Risks

ICD-10 Transition for Providers: Mitigate the Financial Risks ICD-10 Transition for Providers: Mitigate the Financial Risks INTRODUCTION The ICD-10 transition will have tremendous impact on a provider organization, and this impact will be felt for years after the

More information

EXPERTISE FOR WHERE YOU RE HEADED

EXPERTISE FOR WHERE YOU RE HEADED EXPERTISE FOR WHERE YOU RE HEADED CREATING A ROADMAP FOR TOMORROW We offer a complete range of business technology services fueled by proven methodologies, process optimization and best practices. Whether

More information

Summary of RFP SP-15-0062 (Population Health Management Vendor), Concerns with the Award & Recommendations Moving Forward

Summary of RFP SP-15-0062 (Population Health Management Vendor), Concerns with the Award & Recommendations Moving Forward Summary of RFP SP-15-0062 (Population Health Management Vendor), Concerns with the Award & Recommendations Moving Forward Summary On January 22 nd, 2015, the Employee Benefits Division, in conjunction

More information

HCC REVENUE CYCLE management Reveal the Overlooked, Omitted and Obscure Capture Full Clinical Support for Requisite Revenue Mitigate Audit Risk medicare advantage revenue cycle management Driver of Plan

More information

EHR 101. A Guide to Successfully Implementing Electronic Health Records

EHR 101. A Guide to Successfully Implementing Electronic Health Records EHR 101 A Guide to Successfully Implementing Electronic Health Records Electronic health records are the inevitable next step in the continued progress of U.S. healthcare. Medicine may be the most information-intensive

More information

Title in Franklin Gothic Demi 18pt. Cerner Ambulatory. Cloudy Forecast: Predictions for Big Data Large and Small Practices

Title in Franklin Gothic Demi 18pt. Cerner Ambulatory. Cloudy Forecast: Predictions for Big Data Large and Small Practices Cerner Ambulatory Cloudy Forecast: Predictions for Big Data Large and Small Practices in Cloudy Forecast: Predictions for Big Data in Large and Small Medical Practices Whether gathering a patient s history,

More information

ICD-10-CM TRANSITION PREPARE FOR CASH-FLOW IMPACT WHITE PAPER

ICD-10-CM TRANSITION PREPARE FOR CASH-FLOW IMPACT WHITE PAPER ICD-10-CM TRANSITION PREPARE FOR CASH-FLOW IMPACT AN WHITE PAPER Executive Summary Effective October 1, 2015, home health agencies must begin using ICD-10-CM medical codes instead of the current outdated

More information

NDoc Software Solutions Services and Support Overview

NDoc Software Solutions Services and Support Overview NDoc Software Solutions Services and Support Overview At Thornberry, we provide training, professional services and ongoing support to maintain your investment. First, we provide you with personalized

More information

Insurance Authorization Process Inefficiencies & Opportunities

Insurance Authorization Process Inefficiencies & Opportunities Insurance Authorization Process Inefficiencies & Opportunities INTRODUCTION Medical practices, hospitals, and health systems are losing substantial money and business to inefficient and costly insurance

More information

Health Care Quality Assessment

Health Care Quality Assessment Health Care Quality Assessment Michael A. Counte, Ph.D. School of Public Health, Saint Louis University November 2007 Prepared as part of an education project of the Global Health education Consortium

More information

HEALTHCARE APPLICATION ANALYST I/II Option I - General Healthcare Systems Option II - Clinical Support Systems Option III - Financial Support Systems

HEALTHCARE APPLICATION ANALYST I/II Option I - General Healthcare Systems Option II - Clinical Support Systems Option III - Financial Support Systems Kern County Definition HEALTHCARE APPLICATION ANALYST I/II Option I - General Healthcare Systems Option II - Clinical Support Systems Option III - Financial Support Systems Under direction, analyzes, plans,

More information

*! "! Unequivocally YES EMRs: Shorten inpatient Length of Stay

*! ! Unequivocally YES EMRs: Shorten inpatient Length of Stay Implementing EMR Into Your Practice Presented by Jocelyne Swayze Carter Why the fuss? Common features of practices that have successfully implemented EMRs Information security issues Choosing an EMR system

More information

Process Intelligence: An Exciting New Frontier for Business Intelligence

Process Intelligence: An Exciting New Frontier for Business Intelligence February/2014 Process Intelligence: An Exciting New Frontier for Business Intelligence Claudia Imhoff, Ph.D. Sponsored by Altosoft, A Kofax Company Table of Contents Introduction... 1 Use Cases... 2 Business

More information

How to Overcome the Hidden Barrier to EHR Adoption & Meaningful Use in Physician Practices

How to Overcome the Hidden Barrier to EHR Adoption & Meaningful Use in Physician Practices How to Overcome the Hidden Barrier to EHR Adoption & Meaningful Use in Physician Practices It's funny. There have been so many failures in trying to computerize physician practices and hospitals over the

More information

Top Ambulatory Electronic Health Records Vendors

Top Ambulatory Electronic Health Records Vendors BLACK BOOK RANKINGS SURVEYS: 2012, 2013, 2014 Top Ambulatory Electronic Health Records Vendors ALLSCRIPTS TouchWorks Enterprise EHR COMPARATIVE KEY PERFORMANCE INDICATORS RESULTS Brown-Wilson Group annually

More information

Case Study» Healthcare I.T. Document Management

Case Study» Healthcare I.T. Document Management Case Study» Healthcare I.T. Document Management At Mary Rutan Hospital, the Sky s the Limit with FileBound CDW Healthcare introduces an easy-to-use, enterprise-wide solution from Marex Group When Mary

More information

Predicting the future of predictive analytics. December 2013

Predicting the future of predictive analytics. December 2013 Predicting the future of predictive analytics December 2013 Executive Summary Organizations are now exploring the possibilities of using historical data to exploit growth opportunities The proliferation

More information

9/06 10/07 Offerings: 11/28/06 12/1/06, 4/17/07 4/20/07

9/06 10/07 Offerings: 11/28/06 12/1/06, 4/17/07 4/20/07 14.14 Submit a report that details leadership development programs that have been offered or have been engaged in on topics such as delegation, the change process, and conflict management during the twelve

More information

MEDICAL CODING CAREER

MEDICAL CODING CAREER MEDICAL CODING CAREER WHAT IS MEDICAL CODING AND HOW TO CHOOSE THE BEST MEDICAL CODING COURSES Curious about a career in medical coding? Look no further! A medical coding career provides a flexible and

More information

Data Conversion Best Practices

Data Conversion Best Practices WHITE PAPER Data Conversion Best Practices Thomas Maher and Laura Bloemer Senior Healthcare Consultants Hayes Management WHITE PAPER: Data Conversion Best Practices Background Many healthcare organizations

More information

St. Luke s Hospital and Health Network Philosophy of Nursing:

St. Luke s Hospital and Health Network Philosophy of Nursing: St. Luke s Hospital and Health Network Philosophy of Nursing: Nursing, a healing profession, is an essential component of St. Luke's Hospital & Health Network's commitment to providing safe, compassionate,

More information

Public Comments for State Plan Amendment (SPA) 16 001 Bariatric Surgery

Public Comments for State Plan Amendment (SPA) 16 001 Bariatric Surgery Public Comments for State Plan Amendment (SPA) 16 001 Bariatric Surgery Received: December 19, 2015 I have reviewed the Medicaid documents regarding Bariatric Coverage for the Medicaid Beneficiaries of

More information

Comments to the HIT Standards Committee Implementation Workgroup Implementation Experiences Panel Monday, March 8, 2010

Comments to the HIT Standards Committee Implementation Workgroup Implementation Experiences Panel Monday, March 8, 2010 Comments to the HIT Standards Committee Implementation Workgroup Implementation Experiences Panel Monday, March 8, 2010 Mitzi G. Cardenas, Vice President/ Chief Information Officer Truman Medical Centers,

More information

Accountable Care: Clinical Integration is the Foundation

Accountable Care: Clinical Integration is the Foundation Solutions for Value-Based Care Accountable Care: Clinical Integration is the Foundation Clinical Integration Care CoordinatioN ACO Information Technology Financial Management The Accountable Care Organization

More information

ELECTRONIC MEDICAL RECORDS. Selecting and Utilizing an Electronic Medical Records Solution. A WHITE PAPER by CureMD.

ELECTRONIC MEDICAL RECORDS. Selecting and Utilizing an Electronic Medical Records Solution. A WHITE PAPER by CureMD. ELECTRONIC MEDICAL RECORDS Selecting and Utilizing an Electronic Medical Records Solution A WHITE PAPER by CureMD CureMD Healthcare 55 Broad Street New York, NY 10004 Overview United States of America

More information

8 Ways that Business Intelligence Projects are Different

8 Ways that Business Intelligence Projects are Different 8 Ways that Business Intelligence Projects are Different And How to Manage BI Projects to Ensure Success Business Intelligence and Data Warehousing projects have developed a reputation as being difficult,

More information

Where World-Class Expertise and Genuine Compassion Come Together. AT THE FOREFRONT OF TRANSPLANT CARE Kidney Combined Kidney-Pancreas Pancreas Islets

Where World-Class Expertise and Genuine Compassion Come Together. AT THE FOREFRONT OF TRANSPLANT CARE Kidney Combined Kidney-Pancreas Pancreas Islets Where World-Class Expertise and Genuine Compassion Come Together 0011000110100111100110111100000101010011000101100010111000010010000100010000100001011110101010101111000 000010111000101110011000110100111100110111100000101010011000101100010111000010010000100010000100

More information

An ICD-10 implementation case study: Sutter Health How a large, regional healthcare system is transforming a huge, complex project one step at a time

An ICD-10 implementation case study: Sutter Health How a large, regional healthcare system is transforming a huge, complex project one step at a time FierceHealthIT Sponsored by: An ICD-10 implementation case study: Sutter Health How a large, regional healthcare system is transforming a huge, complex project one step at a time By Julie Bird For one

More information

Switching your EMR? The challenges involved in moving to a new EMR/EHR. Copyright (c) 2013 ELLKAY, LLC. All rights reserved.

Switching your EMR? The challenges involved in moving to a new EMR/EHR. Copyright (c) 2013 ELLKAY, LLC. All rights reserved. Switching your EMR? The challenges involved in moving to a new EMR/EHR Prepared by Kamal Patel, Co-founder & CIO Michael Fishweicher, VP of Business Development 259 Cedar Lane, Teaneck, NJ 07666 P: (201)

More information

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI

More information

How Incorporating EBP & CDS Can Improve Outcomes & Agency Efficiency

How Incorporating EBP & CDS Can Improve Outcomes & Agency Efficiency 9/18/2014 How Incorporating EBP & CDS Can Improve Outcomes & Agency Efficiency 2014 NAHC Annual Meeting Phoenix, AZ Karen Utterback, RN, MSN VP Strategy & Business Development McKesson Extended Care Solutions

More information

Healthcare Professional. Driving to the Future 11 March 7, 2011

Healthcare Professional. Driving to the Future 11 March 7, 2011 Clinical Analytics for the Practicing Healthcare Professional Driving to the Future 11 March 7, 2011 Michael O. Bice Agenda Clinical informatics as context for clinical analytics Uniqueness of medical

More information

Creating the Healthy Hospital. The Demand for Physician Executives

Creating the Healthy Hospital. The Demand for Physician Executives LEADERSHIP LIBRARY Creating the Healthy Hospital The Demand for Physician Executives Written by: William Fulkerson Jr., M.D. Executive Vice President Duke University Health System Deedra L. Hartung, M.A.

More information

Look at what innovation can do

Look at what innovation can do Clinic Information System Practice Management Tool Look at what innovation can do Despite all the innovative solutions we have put into CIS, the most amazing result might just be what you can get out of

More information

ProPath selects LKConnect

ProPath selects LKConnect ProPath selects LKConnect Case Study LKConnect for Dermatology helps a pathology group retain clients and acquire new business by facilitating physician practice workflows. Overview For more than forty

More information

CLOUD COMPUTING MEANS BUSINESS

CLOUD COMPUTING MEANS BUSINESS CLOUD COMPUTING MEANS BUSINESS 10 BUSINESS REASONS TO CONSIDER MICROSOFT CLOUD COMPUTING Cloud Computing is more than an interesting direction in technology: it has huge implications for business including

More information

The Cornerstones of Accountable Care ACO

The Cornerstones of Accountable Care ACO The Cornerstones of Accountable Care Clinical Integration Care Coordination ACO Information Technology Financial Management The Accountable Care Organization is emerging as an important care delivery and

More information

Epic Implementation Guide for a Multi-Hospital Install

Epic Implementation Guide for a Multi-Hospital Install Epic Implementation Guide for a Multi-Hospital Install There is no doubt that installing Epic s systems within a single hospital can be a complicated process, but when you are an organization that is planning

More information

Automating. Leveraging Technology to Refine 1040 Workflow

Automating. Leveraging Technology to Refine 1040 Workflow Automating Tax WorkFlow Leveraging Technology to Refine 1040 Workflow Automating Tax Workflow Allows firms to leverage technology to make better use of the tax professional s time OverView what is Automated

More information

Values of Healthcare

Values of Healthcare Values of Healthcare By Hanan Shahaf Health Organization Managers Our products are suitable for primary and secondary care systems, specialist and multi-disciplinary systems, hospital systems, and rural

More information

Healthcare Technology Project Ownership

Healthcare Technology Project Ownership Healthcare Technology Project Ownership Celwyn C. Evans A B S T R A C T Hospitals have great expectations that technology will address their critical strategic issues. However, obtaining satisfactory results

More information

Achieving meaningful use of healthcare information technology

Achieving meaningful use of healthcare information technology IBM Software Information Management Achieving meaningful use of healthcare information technology A patient registry is key to adoption of EHR 2 Achieving meaningful use of healthcare information technology

More information

Outsourcing MPI Management to Reduce Costs and Improve Data Integrity

Outsourcing MPI Management to Reduce Costs and Improve Data Integrity Outsourcing MPI Management to Reduce Costs and Improve Data Integrity WHITE PAPER Just Associates, Inc. Phone: (303) 693 4727 www.justassociates.com July 2011 2011 Just Associates, Inc. All rights reserved.

More information

Nursing Informatics in Home Care: The Missing Link

Nursing Informatics in Home Care: The Missing Link Canadian Journal of Nursing Informatics: Vol 3 No 4 Pages 3 to 15. Page 1 of 15 Nursing Informatics in Home Care: The Missing Link by Alison MacDonald, RN MN(c) Abstract The need for nursing informatics

More information

Sales Coaching Achieves Superior Sales Results

Sales Coaching Achieves Superior Sales Results Sales Coaching Achieves Superior Sales Results By Stu Schlackman Sales Coaching Achieves Superior Sales Results Why Sales Coaching? As a sales leader your days go by quickly. You are constantly multi-tasking,

More information

Mastering the Data Game: Accelerating

Mastering the Data Game: Accelerating Mastering the Data Game: Accelerating Integration and Optimization Healthcare systems are breaking new barriers in analytics as they seek to meet aggressive quality and financial goals. Mastering the Data

More information

Finance Division. Strategic Plan 2014-2019

Finance Division. Strategic Plan 2014-2019 Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support

More information

When companies purchase an integrated learning

When companies purchase an integrated learning Feature 2. Project team members are required to perform their regular responsibilities in addition to committing their time to the implementation. Organizations can overcome these challenges if they find

More information

Adoption of Information Technology in Healthcare: Benefits & Constraints

Adoption of Information Technology in Healthcare: Benefits & Constraints Adoption of Information Technology in Healthcare: Benefits & Constraints A WiredFox Technologies White Paper 2 Adoption of Information Technology in Healthcare: Benefits & Constraints By Jeff Yelton 3

More information

Seeing the Value in Customer Service

Seeing the Value in Customer Service CCA WHITE PAPER - HOW TO PUT THE DNA OF CUSTOMER SERVICE INTO UK BOARDROOMS 13 Seeing the Value in Customer Service Dr Marco Busi Centre Manager, Centre for Business Process Outsourcing Glasgow, Scotland

More information

Lean Healthcare Metrics Guide

Lean Healthcare Metrics Guide Lean Healthcare Metrics Guide Lean Metrics Guide Page 1 This Lean Metrics Guide is a resource to help organizations understand and select metrics to support their implementation of Lean and Six Sigma two

More information

VALUE STREAM MAPPING FOR SOFTWARE DEVELOPMENT PROCESS. Ganesh S Thummala. A Research Paper. Submitted in Partial Fulfillment of the

VALUE STREAM MAPPING FOR SOFTWARE DEVELOPMENT PROCESS. Ganesh S Thummala. A Research Paper. Submitted in Partial Fulfillment of the VALUE STREAM MAPPING FOR SOFTWARE DEVELOPMENT PROCESS by Ganesh S Thummala A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree In Management Technology

More information

WHITE PAPER. QualityAnalytics. Bridging Clinical Documentation and Quality of Care

WHITE PAPER. QualityAnalytics. Bridging Clinical Documentation and Quality of Care WHITE PAPER QualityAnalytics Bridging Clinical Documentation and Quality of Care 2 EXECUTIVE SUMMARY The US Healthcare system is undergoing a gradual, but steady transformation. At the center of this transformation

More information

Endpoint Virtualization for Healthcare Providers

Endpoint Virtualization for Healthcare Providers WHITE PAPER: xxxxxx BEST PRACTICES [00-Cover_Bar] FOR HEALTHCARE Endpoint Virtualization for Healthcare Providers Confidence in a connected world. White Paper: Best Practices for Healthcare Endpoint Virtualization

More information

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY Date: May 2014Author: Lorem Ipsum INTRODUCTION The Clinical Nurse Educator (CNE) wears many hats in the organization. The CNE s role,

More information

IBM Enterprise Service Bus for Healthcare

IBM Enterprise Service Bus for Healthcare IBM Enterprise Service Bus for Enabling new levels of integration and interoperability for today s demanding hospitals and health plans Highlights Integrate data and applications from disparate sources

More information

Nursing Strategy 2013-2015. A World Class Nursing Service at Hamad Medical Corporation

Nursing Strategy 2013-2015. A World Class Nursing Service at Hamad Medical Corporation A World Class Nursing Service at Hamad Medical Corporation Hanan Al-Kuwari, PhD Managing Director, HMC HMC is on track to become a world class health system, providing its patients with consistently high

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information

Accounts Payable Invoice Processing. White Paper

Accounts Payable Invoice Processing. White Paper www.allstarss.com ACCELERATING Business Processes Accounts Payable Invoice Processing Table of Contents Table of Contents TABLE OF CONTENTS... I THE BUSINESS CHALLENGE... 2 Invoice Processing Costs...

More information

EIGHT STRATEGIES FOR A SUCCESSFUL EMR IMPLEMENTATION BY PAM TAYLOR, SENIOR MANAGER, BEACON PARTNERS, INC.

EIGHT STRATEGIES FOR A SUCCESSFUL EMR IMPLEMENTATION BY PAM TAYLOR, SENIOR MANAGER, BEACON PARTNERS, INC. EIGHT STRATEGIES FOR A SUCCESSFUL EMR IMPLEMENTATION BY PAM TAYLOR, SENIOR MANAGER, BEACON PARTNERS, INC. EIGHT STRATEGIES FOR A SUCCESSFUL EMR IMPLEMENTATION Your road to a successful EMR implementation

More information

Sales & Marketing Services & Strategy

Sales & Marketing Services & Strategy Sales & Marketing Services & Strategy Planning Development Implementation Our Approach We have a passion for helping companies make sales and marketing easier. We want you to receive first class solutions

More information

Problem-Centered Care Delivery

Problem-Centered Care Delivery HOW INTERFACE TERMINOLOGY MAKES STANDARDIZED HEALTH INFORMATION POSSIBLE Terminologies ensure that the languages of medicine can be understood by both humans and machines. by June Bronnert, RHIA, CCS,

More information

Lean Six Sigma A guide to business improvement and certification

Lean Six Sigma A guide to business improvement and certification Lean Six Sigma A guide to business improvement and certification Lean Six Sigma Business Improvement What is Lean Six Sigma? Lean Six Sigma is a two staged business approach to continual improvement which

More information

National Center for Healthcare Leadership SUMMARY. Health Leadership Competency Model

National Center for Healthcare Leadership SUMMARY. Health Leadership Competency Model National Center for Healthcare Leadership Health Leadership Competency Model SUMMARY The NCHL Health Leadership Competency Model was created through research by the Hay Group with practicing health leaders

More information

Optimizing the EMR for Your Orthopedic Practice: A Framework for Clinical Transformation.

Optimizing the EMR for Your Orthopedic Practice: A Framework for Clinical Transformation. Optimizing the EMR for Your Orthopedic Practice: A Framework for Clinical Transformation. Joseph J. Greene MS ATC Shari Khaja MS ATC Orthopedic practices of all types are being confronted today with how

More information

COMMUNITY MERCY HEALTH PARTNERS LIVING OUR MISSION AND VALUES. 2011 Community Benefit Report COMMUNITY MERCY. Health Partners

COMMUNITY MERCY HEALTH PARTNERS LIVING OUR MISSION AND VALUES. 2011 Community Benefit Report COMMUNITY MERCY. Health Partners COMMUNITY MERCY HEALTH PARTNERS LIVING OUR MISSION AND VALUES 2011 Community Benefit Report COMMUNITY MERCY Health Partners Dear Friend, COMMUNITY MERCY Health Partners 100 Medical Center Drive Springfield,

More information

Medical Information Systems

Medical Information Systems Medical Information Systems Introduction The introduction of information systems in hospitals and other medical facilities is not only driven by the wish to improve management of patient-related data for

More information

Whitepapers on Imaging Infrastructure for Research Paper 1. General Workflow Considerations

Whitepapers on Imaging Infrastructure for Research Paper 1. General Workflow Considerations Whitepapers on Imaging Infrastructure for Research Paper 1. General Workflow Considerations Bradley J Erickson, Tony Pan, Daniel J Marcus, CTSA Imaging Informatics Working Group Introduction The use of

More information

Connected Vital Signs and ECG Devices Improve Workflow, Patient Care and the Bottom Line at Cardiology of Tulsa

Connected Vital Signs and ECG Devices Improve Workflow, Patient Care and the Bottom Line at Cardiology of Tulsa Physician Practice Case Study Medical Device/EHR Connectivity Success Story Connected Vital Signs and ECG Devices Improve Workflow, Patient Care and the Bottom Line at Cardiology of Tulsa Through a collaboration

More information

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition?

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Powering Performance with Customer Intelligence Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Frequently Asked Questions (FAQs) PNT Marketing Services

More information

Preventive Treatment for the Provider s Back-office

Preventive Treatment for the Provider s Back-office Preventive Treatment for the Provider s Back-office A Closer Look at Administrative Simplification and the Key Strategies Healthcare Providers Can Take to Prepare By some estimates, nearly a third of every

More information

The Healthcare Information Officer: crisis or opportunity?

The Healthcare Information Officer: crisis or opportunity? The Healthcare Information Officer: crisis or opportunity? Healthcare has traditionally been one of the U.S. industries least influenced by information technology, staying largely paper-based decades after

More information

SYSTOC Designed specifically for occupational medicine clinics and practices

SYSTOC Designed specifically for occupational medicine clinics and practices SYSTOC Designed specifically for occupational medicine clinics and practices Real-Time Healthcare R Real-Time Records Your customers require the highest quality occupational healthcare for their employees.

More information

Position Title: Business Development Manager (BDM) Department: Business Development. Reports to: Vice President, Business Development

Position Title: Business Development Manager (BDM) Department: Business Development. Reports to: Vice President, Business Development Position Title: Business Development Manager (BDM) Department: Business Development Reports to: Vice President, Business Development Overall Responsibilities The Business Development Manager is responsible

More information

MEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER

MEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER MEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER Publication Year: 2013 Summary: The Medical Management Program provides individualized care plans for frequent visitors presenting to the Emergency

More information

12 A framework for knowledge management

12 A framework for knowledge management 365 12 A framework for knowledge management As those who work in organizations know, organizations are not homogenous entities where grand theoretical systems are easily put in place. Change is difficult.

More information

Boosting Customer Loyalty and Bottom Line Results

Boosting Customer Loyalty and Bottom Line Results Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center TABLE OF CONTENTS Meeting Today s Customer Expectations...1 Customer Service is an Ongoing Experience...2

More information

Focus Infomatics, Inc. demonstrates the company's commitment to the goals of our clients.

Focus Infomatics, Inc. demonstrates the company's commitment to the goals of our clients. Corporate Overview Corporate Overview Corporate Overview Focus Infomatics, Inc. was founded in 1999 to provide high quality, seamless healthcare solutions to the growing number of hospitals and physician

More information

CIS 7.4.5. Clinic Information System Practice Management Tool

CIS 7.4.5. Clinic Information System Practice Management Tool CIS 7.4.5 Clinic Information System Practice Management Tool CIS Practice Management The Clinic Information System (CIS) is a comprehensive Clinical Management System that offers features and flexibility

More information

Case Study. Overview EMR PLATFORMS LOST, EMR PARTNER FOUND. LOST: Three Failed Practice Management/ EMR Implementations

Case Study. Overview EMR PLATFORMS LOST, EMR PARTNER FOUND. LOST: Three Failed Practice Management/ EMR Implementations Overview EMR PLATFORMS LOST, EMR PARTNER FOUND Toni Pratt-Reid, ARNP Family Healthcare & Minor Emergency Clinic Oklahoma LOST: Three Failed Practice Management/ EMR Implementations Like a plane flying

More information

Introducing Care Connect

Introducing Care Connect Introducing Care Connect Our NEW Electronic Medical Record System Rochester General Health System (RGHS) is working hard to achieve its vision to become this community s healthcare provider of choice,

More information