Managing the Supply Chain of the Future

Size: px
Start display at page:

Download "Managing the Supply Chain of the Future"

Transcription

1 Managing the Supply Chain of the Future Emeritus Professor Martin Christopher Cranfield School of Management Cranfield University Cranfield Bedford MK43 0AL United Kingdom Tel : 44 (0) Fax : 44 (0) Picture:source:

2 Agenda The 3 rd Industrial Revolution Entering the age of volatility and complexity Keeping the options open Developing structural flexibility The changing skills profile of the supply chain manager 2

3 The 1 st Industrial Revolution From cottage industry to the factory Picture source:http://3.bp.blogspot.com/-o1ou3tt6pau/tpirrlac2yi/aaaaaaaac90/iv-cfbrxliq/s1600/weavers+cottage.jpg 3

4 The 2 nd Industrial Revolution The Assembly Line Picture source: 4

5 The 3 rd Industrial Revolution Digital Communication Rapid Manufacturing Customised solutions The servitization of products Picture source: data/assets/image/0005/629294/varieties/carousel.jpg 5

6 Volatility Index 6

7 Anticipated Sources of Volatility Demand Volatility Volatility of Market Prices of our Outputs Volatility of Prices of our Inputs: Raw Materials, Resources (including Energy) Exchange Rate Volatility 18% 22% 15% 16% 29% 30% 12% 15% Current Year Next 2 Years_ Source: The Hackett Group 2012, Key Issues Study 7

8 Increasing complexity and uncertainty in global supply chains The trend to out-sourcing and off-shoring has led to Higher levels of inter-connectedness and inter-dependency which means that Supply chains are more complex than before and uncertainty and risk have increased. Picture source: 8

9 Complexity a definition Complex is the opposite of independent whereas complicated is the opposite of simple. Complex systems theory studies how relationships between parts give rise to the collective behaviours of a system and how the system interacts and forms relationships with its environment. Source: Wikipedia Picture source: 9

10 The impact of complexity Much of the cost in today s supply chains is there because of the continuing increase in their complexity. Complexity is also a major barrier to agility and responsiveness. Picture source: 10

11 Complexity in the global supply chain : the Boeing

12 Seven types of supply chain complexity Network complexity e.g. too many nodes and links Process complexity e.g. too many steps Range complexity e.g. too wide a range Product complexity e.g. too many unique components Customer complexity e.g. too many service options Supplier complexity e.g. too many suppliers Organisational complexity e.g. too many levels and silos Picture source: 12

13 The rise of demand-driven supply chains Because markets have become more turbulent they have become harder to predict. As a result there is a growing requirement to move from being forecastdriven to being demand and event-driven. This implies a higher levels of responsiveness and agility across the supply chain. Picture source: 13

14 Keeping the options open The best decision are those that keep the most options open Supply chain real options include: the option to expand or contract; the option to abandon; the option to switch and the option to defer decision Real options enable the business to take advantage of the upside of risk Picture source: %202011/October_2011/Keep-your-options-open-178x178pixels.jpg 14

15 The supply chain of the future Market Driven Tomorrow s Model Turbulence & Uncertainty Information Based Customer Value Oriented Mass Production/ Economies of Scale Mass Customisation/ Economies of Scope Yesterday s Model Stable Conditions Inventory Based Low Cost Production Supplier Driven 15

16 Conventional supply chain design Based on conditions of relative stability Designed to optimise production flows Often based on lean thinking Network optimisation based on cost rather than responsiveness Picture source: 16

17 Structural vs Dynamic Flexibility Dynamic flexibility is a reflection of the agility of the supply chain, particularly its ability to respond rapidly to variations in volume and mix. Structural flexibility is the ability of the supply chain to adapt to fundamental change, e.g. if the centre of gravity of the supply chain changes, can the system change? Picture source: 17

18 Moving from dynamic to structural flexibility Dynamic Flexibility Low High Low Efficient Supply Chain Traditional Supply Chain Structural Flexibility High Adaptable Supply Chain 18

19 Gaining structural flexibility Investigate local-for-local alternative to global sourcing and centralised manufacturing Focus on the economies of scope rather than the economies of scale Create bandwidth through asset sharing, e.g. capacity and inventory Adopt a real options approach to supply chain decision making The impact of new technology 19

20 The first law of organisational development When the rate of external change exceeds the rate of internal change then you ve got problems. Picture source: 20

21 Seven necessary business transformations Business Transformation Process Requirement From supplier-centric to customer-centric From push to pull From inventory to information From transactions to relationships From trucks and sheds to end-to-end From functions to processes From stand-alone competition to network rivalry The design of customer-driven supply chains Higher levels of agility and flexibility Capturing and sharing information on real demand Process alignment with suppliers and customers Implement pipeline management Create cross-functional teams focused on value creation Introduce pro-active relationship management With customers and suppliers 21

22 Functions of the Two Halves of the Brain Left-Brain Definers Right-Brain Definers Logical Detail Orientated Facts Rule Text Linear or Sequential Verbal Rational Analytical Objective Acknowledges Looks at Parts Makes Deductions Able to Identify Talent and Assign Roles Intuitive Holistic, Big Picture Orientated Imagination Rules Context Random or Simultaneous Visual Empathetic Creative Subjective Appreciates Looks at Wholes Makes Connections Able to Cultivate Chemistry and Instill Collaboration Source: Supply Chain Management Review, September/October 2010 and 22

23 Who can see the future? I give the Rolling Stones about another two years Mick Jagger

24 Thank you For further information Dr Martin Christopher Emeritus Professor of Marketing and Logistics Cranfield School of Management Cranfield Bedford MK43 0AC United Kingdom Web: 24

Supply Chain 2.0: Managing Supply Chain Complexity in an Age of Uncertainty

Supply Chain 2.0: Managing Supply Chain Complexity in an Age of Uncertainty Supply Chain 2.0: Managing Supply Chain Complexity in an Age of Uncertainty Emeritus Professor Martin Christopher Cranfield School of Management Cranfield University Cranfield Bedford MK43 0AL United Kingdom

More information

Enhancing Customer Value through Supply Chain Excellence

Enhancing Customer Value through Supply Chain Excellence Enhancing Customer Value through Supply Chain Excellence Picture Source: http://www.regalzonophon ecom/ep's%20&%20lp's% e.com/ep 20-%20TRLPS21%20- %20New%20Frontier%20- %20New%20York%20Staff %20Band.htm

More information

Combining Lean and Agile

Combining Lean and Agile An Integrated Approach to Supply Chain Strategy: Combining Lean and Agile Solutions Professor Martin Christopher Cranfield School of Management Cranfield University Cranfield Bedford MK43 0AL United Kingdom

More information

Creating the Agile Supply Chain. Martin Christopher, Cranfield School of Management

Creating the Agile Supply Chain. Martin Christopher, Cranfield School of Management Creating the Agile Supply Chain Martin Christopher, Cranfield School of Management One of the biggest challenges facing organisations today is the need to respond to everincreasing levels of volatility

More information

Lean Partners. Produktivitet og konkurrenceevne. When the chase for lower manufacturing costs can bring product development efficiency at risk.

Lean Partners. Produktivitet og konkurrenceevne. When the chase for lower manufacturing costs can bring product development efficiency at risk. When the chase for lower manufacturing costs can bring product development efficiency at risk. M.Sc.E.E (Civilingeniør), DTU 1990 EMBA, Henley Business School 2010 Philips 1990-1997 Alcatel Space 1997-2000

More information

The goal of logistics and supply chain management is to achieve competitive There is a growing advantage through both cost reduction and

The goal of logistics and supply chain management is to achieve competitive There is a growing advantage through both cost reduction and Logistics and Supply Chain Management: Creating Value-Adding Networks 3rd Edition Martin Christopher FT Prentice Hall 2005 ISBN: 02736811761, 298 pages Theme of the Book The central theme of the book is

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

@DanSSenter. Business Intelligence Centre of Excellence Manager. daniel.senter@nationalgrid.com. +44 (0) 7805 162092 dansenter.co.

@DanSSenter. Business Intelligence Centre of Excellence Manager. daniel.senter@nationalgrid.com. +44 (0) 7805 162092 dansenter.co. Dan Senter Business Intelligence Centre of Excellence Manager daniel.senter@nationalgrid.com @DanSSenter +44 (0) 7805 162092 dansenter.co.uk Agenda National Grid Evolution of BI The BICC Empowerment Learnings

More information

Wireless M2M in the Supply Chain Achieving High Performance through Dynamic, Real-Time Insight. by Praveen Shankar

Wireless M2M in the Supply Chain Achieving High Performance through Dynamic, Real-Time Insight. by Praveen Shankar Wireless M2M in the Supply Chain Achieving High Performance through Dynamic, Real-Time Insight by Praveen Shankar Supply Chain Challenges Companies today do not have the luxury of relying on the tightly-integrated

More information

Considerations. Change your viewpoint. Understand and pursue The Primary Metrics

Considerations. Change your viewpoint. Understand and pursue The Primary Metrics Considerations Change your viewpoint o After response time compression in your manufacturing/operating platform o You re no longer a manufacturing company that happens to manage inventory..you re an inventory

More information

Agenda. Supply Chain Management (SCM) = The management of a supply chain. Basics of Supply Chain Management

Agenda. Supply Chain Management (SCM) = The management of a supply chain. Basics of Supply Chain Management Basics of Supply Chain Management Erik Sandberg, Assistant Professor Division of Logistics Management Institutionen för ekonomisk och industriell utveckling Agenda 1. What is SCM? 2. SCM vs. Logistics

More information

Challenges of Analytics

Challenges of Analytics Challenges of Analytics Setting-up a Data Science Team BA4ALL Eindhoven November 2015 Laurent FAYET CEO @lbfayet www.artycs.eu 1 Agenda 1 About ARTYCS 2 Definitions 3 Data Value Creation 4 An Approach

More information

The "Alignment" Theory: Creating Strategic Fit

The Alignment Theory: Creating Strategic Fit 20 MANAGEMENT DECISION 29,1 T he organisation and its competitive situation should be viewed not as separate, interdependent entities but as just different influences in the same global environment. The

More information

Introduction to. David Simchi-Levi. Professor of Engineering Systems Massachusetts Institute of Technology. Regional warehouses: Stocking points

Introduction to. David Simchi-Levi. Professor of Engineering Systems Massachusetts Institute of Technology. Regional warehouses: Stocking points Introduction to Supply Chain Management David Simchi-Levi Professor of Engineering Systems Massachusetts Institute of Technology Sources: Plants vendors ports Regional warehouses: Stocking points Field

More information

Lean Procurement: The Future of Supply Chain Management in a Demand-Driven World

Lean Procurement: The Future of Supply Chain Management in a Demand-Driven World Lean Procurement: The Future of Supply Chain Management in a Demand-Driven World An Oracle White Paper Written in Collaboration with CSS International, Inc. June 2006 Lean Procurement: The Future of Supply

More information

SUPPLY CHAIN (SC) DRIVERS AND OBSTACLES

SUPPLY CHAIN (SC) DRIVERS AND OBSTACLES SUPPLY CHAIN (SC) DRIVERS AND OBSTACLES Drivers of SC performance Facilities Inventory Transportation Information Sourcing Pricing The discussion here is mainly concerned with how these drivers are used

More information

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler?

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler? Planning, Forecasting & Process Optimization Is Your Supply Chain a Strategic Growth Enabler? Erich L. Gampenrieder, Head Global Supply Chain CoE, KPMG Trends & Call for Growth Support Agenda 1 Trends

More information

Delivering a Competitive Edge Across the Supply Chain

Delivering a Competitive Edge Across the Supply Chain Delivering a Competitive Edge Across the Supply Chain An Industry White Paper By Laura Rokohl, Supply Chain Manager, AspenTech Supply chain leaders face significant challenges today amidst market volatility

More information

BRAIN DOMINANCE. By Shaleene Lemke Period 4

BRAIN DOMINANCE. By Shaleene Lemke Period 4 BRAIN DOMINANCE By Shaleene Lemke Period 4 Problem Do left-brain dominant people and right-brain dominant people perceive optical illusions differently? Research Your brain is divided into two hemispheres

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford

Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford June - August 2004 Creating Supply Chain Resilience Through Agile Six Sigma By Professor Martin Christopher & Christine Rutherford Today s global supply chains are, in effect, highly complex networks.

More information

Ned Herrmann model. IST November 2nd 2015 Maria João Martins

Ned Herrmann model. IST November 2nd 2015 Maria João Martins Ned Herrmann model Team innovation by complementarity and diversity IST November 2nd 2015 Maria João Martins Who am I?! Choose THE card that lets you answer this question.! Explain why. 2 WE ARE ALL DIFFERENT

More information

Lean Supply Chain Best Practice Process Benchmark Framework. Overview

Lean Supply Chain Best Practice Process Benchmark Framework. Overview Lean Best Process Benchmark Framework Overview This document draws from the results of an APICS 2004 survey on the development and adoption of lean principles in supply chain management. It does not represent

More information

The 2011 Global Supply Chain Agenda Market and demand volatility drives the need for supply chain visibility

The 2011 Global Supply Chain Agenda Market and demand volatility drives the need for supply chain visibility The 2011 Global Supply Chain Agenda Market and demand volatility drives the need for supply chain visibility Cover-Reference Number The Supply Chain agenda in 2011 2 The 2011 Global Supply Chain Agenda

More information

TU-E2020 ADVANCED OPERATIONS MANAGEMENT. Demand management Sales & Operations Planning Master Production Scheduling

TU-E2020 ADVANCED OPERATIONS MANAGEMENT. Demand management Sales & Operations Planning Master Production Scheduling TU-E2020 ADVANCED OPERATIONS MANAGEMENT Demand management Sales & Operations Planning Master Production Scheduling 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999

More information

BRAIN-BASED LEARNING: UNDERSTANDING HOW YOUR BRAIN LEARNS. Demoine Adams

BRAIN-BASED LEARNING: UNDERSTANDING HOW YOUR BRAIN LEARNS. Demoine Adams BRAIN-BASED LEARNING: UNDERSTANDING HOW YOUR BRAIN LEARNS Demoine Adams First, some science: Our brain is made up of two halves Left brain and right brain They are connected to each other by a thick cable

More information

Professional Outsourcing Report. Managing Shared Services. Independent editorial sponsored by:

Professional Outsourcing Report. Managing Shared Services. Independent editorial sponsored by: Professional Outsourcing Report Managing Shared Services Independent editorial sponsored by: Principles of governance Whether they are in the public or private sectors, shared services demand good governance.

More information

SUPPLY CHAIN MANAGEMENT PROGRAMME

SUPPLY CHAIN MANAGEMENT PROGRAMME SUPPLY CHAIN MANAGEMENT PROGRAMME Transforming knowledge into action OVERVIEW Supply chain management is becoming increasingly important for organisations and, at the same time, more and more challenging

More information

The Whole Brain Model: Understanding Working Styles

The Whole Brain Model: Understanding Working Styles UNIVERSITY OF CALIFORNIA Business Officer Institute Welcome to the The Whole Brain Model: Understanding Working Styles Slide presentation You are welcome to read and enjoy the information shared in this

More information

Next-Generation Supply Management

Next-Generation Supply Management Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. Next-Generation Supply Management Authors Ram Muthukrishnan Kevin Sullivan May 2012 Cisco

More information

ISO 9000 QUALITY MANAGEMENT PRINCIPLES AND GUIDELINES ON THEIR APPLICATION

ISO 9000 QUALITY MANAGEMENT PRINCIPLES AND GUIDELINES ON THEIR APPLICATION 1.0 Introduction ISO 9000 QUALITY MANAGEMENT PRINCIPLES AND GUIDELINES ON THEIR APPLICATION This document provides an understanding of the Quality Management Principles that will facilitate a successful

More information

From Schedule Push to Reality Pull: Reality Pull prefers Retail 1

From Schedule Push to Reality Pull: Reality Pull prefers Retail 1 From Schedule Push to Reality Pull: Reality Pull prefers Retail 1 By Frans van der Reep, Professor of ebusiness, INHOLLAND University, The Netherlands The Internet is changing the way we organise work.

More information

Agile Manufacturing for ALUMINIUM SMELTERS

Agile Manufacturing for ALUMINIUM SMELTERS Agile Manufacturing for ALUMINIUM SMELTERS White Paper This White Paper describes how Advanced Information Management and Planning & Scheduling solutions for Aluminium Smelters can transform production

More information

The Case for Tightly Integrating New Product Introduction and Supply Chain Management

The Case for Tightly Integrating New Product Introduction and Supply Chain Management The Ferrari Consulting and Research Group LLC The Case for Tightly Integrating New Product Introduction and Supply Chain Management By Bob Ferrari, Managing Director, The Ferrari Consulting and Research

More information

Best Practices in Lean Manufacturing. WHITE PAPER Cincom In-depth Analysis and Review

Best Practices in Lean Manufacturing. WHITE PAPER Cincom In-depth Analysis and Review Best Practices in Lean Manufacturing The Migration to a Lean Global Enterprise WHITE PAPER Cincom In-depth Analysis and Review SIMPLIFICATION THROUGH INNOVATION Best Practices in Lean Manufacturing The

More information

Creating and Embedding a Customer Driven Supply Chain

Creating and Embedding a Customer Driven Supply Chain To get there. Together. Creating and Embedding a Customer Driven Supply Chain Point of view Contents Creating and Embedding a Customer Driven Supply Chain 3 How to Embed a Customer Driven Supply Chain

More information

Supply Chain Management

Supply Chain Management CAMELOT management Consultants Study Business Transformation & Organisation Chemicals & Petrochemicals Pharmaceuticals & Life Sciences Consumer Goods Strategy & Business Model Innovation Business Transformation

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

Mitigating Supply Chain Risk Through Improved Confidence

Mitigating Supply Chain Risk Through Improved Confidence Mitigating Supply Chain Risk Through Improved Confidence Martin Christopher Professor of Marketing & Logistics Cranfield University, England Hau Lee Thoma Professor of Operations, Information and Technology,

More information

What s New In ITIL V3?

What s New In ITIL V3? What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service

More information

HISTORY AND INTRODUCTION

HISTORY AND INTRODUCTION HISTORY AND INTRODUCTION I 1 Introduction The APICS dictionary defines the term supply chain as either the processes from the initial raw materials to the ultimate consumption of the finished product linking

More information

The authors provide the frameworks, analysis tools and route-maps to understand and action creating a marketdriven

The authors provide the frameworks, analysis tools and route-maps to understand and action creating a marketdriven : How to build and lead a market-driven organisation Malcolm McDonald, Martin Christopher, Simon Knox & Adrian Payne FT/Prentice Hall, 2001 ISBN: 0273642499, 206 pages Theme of the Book Marketing is too

More information

Implementing the value chain of the future

Implementing the value chain of the future Implementing the value chain of the future KPMG s Operations Advisory Practice Our mission Our vision is to help member firms clients create breakthrough competitive advantage by designing and implementing

More information

Quality management principles

Quality management principles quality Quality management principles One of the definitions of a principle is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. Quality management

More information

Operations Practice. Excellence in Supply Chain Management

Operations Practice. Excellence in Supply Chain Management Operations Practice Excellence in Supply Chain Management 3 Foreword As the global business landscape continues to evolve, so do its challenges. New competitors are entering the market. Product life cycles

More information

Manufacturing Flow Management

Manufacturing Flow Management Manufacturing Flow Management Distribution D Distribution Authorized to Department of Defense and U.S. DoD Contractors Only Aim High Fly - Fight - Win Supply Chain Management Processes Information Flow

More information

The art of business design

The art of business design The art of business design Copyright Cultivar Consulting Limited 2010 an e-guide to authentic design thinking Contents the author James Rock Chief Business Designer Cultivar Consulting introduction significant

More information

Are you a Right-Brain or Left-Brain Thinker?

Are you a Right-Brain or Left-Brain Thinker? Are you a Right-Brain or Left-Brain Thinker? By Dr. John Robert Dew Originally published in Quality Progress Magazine, April 1996, pp. 91-93. One of the best ways to liven up a room of quality professionals

More information

The Global Supply Chain Goes Collaborative

The Global Supply Chain Goes Collaborative WIPRO CONSULTING SERVICES The Global Supply Chain Goes Collaborative www.wipro.com/consulting The Global Supply Chain Goes Collaborative By Sebastian Ennulat In today s era of high customer expectations,

More information

Cultivating Supply Chain Leadership- Executive Roundtable Track 2 Session 7

Cultivating Supply Chain Leadership- Executive Roundtable Track 2 Session 7 Cultivating Supply Chain Leadership- Executive Roundtable Track 2 Session 7 Speakers Jerry Pimental Vice President, Supply Chain, Ahold USA John Kolar Chief Executive Officer, Organic Logistics Stan Fawcett

More information

Supply Chain Management and Value Creation

Supply Chain Management and Value Creation Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent

More information

SUPPLY CHAIN VULNERABILITY

SUPPLY CHAIN VULNERABILITY SUPPLY CHAIN VULNERABILITY Executive Report On Behalf of: Department for Transport, Local Government and the Regions Home Office Department of Trade and Industry January 2002 SUPPLY CHAIN VULNERABILITY

More information

Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction

Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction Replace with image Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction MRO Asia, Singapore Expo Convention Centre Date: 30 th October 2013 Today s Panel

More information

GLOBAL SUPPLY CHAINS HOW TO OPTIMIZE THROUGH KEY PARTNERSHIPS. Jeffrey D. Tew, Ph.D. Chief Scientist Cincinnati Innovation Center, TCS

GLOBAL SUPPLY CHAINS HOW TO OPTIMIZE THROUGH KEY PARTNERSHIPS. Jeffrey D. Tew, Ph.D. Chief Scientist Cincinnati Innovation Center, TCS GLOBAL SUPPLY CHAINS HOW TO OPTIMIZE THROUGH KEY PARTNERSHIPS Jeffrey D. Tew, Ph.D. Chief Scientist Cincinnati Innovation Center, TCS 2 nd Supply Chain Leaders Forum 2013 CBS, 29 th August 2013 1 Global

More information

Impact of Supply Chains Agility on Customer Satisfaction

Impact of Supply Chains Agility on Customer Satisfaction 2010 International Conference on E-business, Management and Economics IPEDR vol.3 (2011) (2011) IACSIT Press, Hong Kong Impact of Supply Chains Agility on Customer Satisfaction Dr. Akhilesh Barve Assistant

More information

White paper: Information Management. Information is a strategic business asset are you managing it as such?

White paper: Information Management. Information is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 Management the right decisions and actions at the right time based on correct

More information

Building an Outsource Competency Profile

Building an Outsource Competency Profile Business Transformation Outsourcing Building an Outsource Competency Profile The Logistics Institute Asia Pacific Singapore 1 December 2003 IBM Business Consulting Services Allen Jacobs Our clients have

More information

A Global View of Supply Chain Management

A Global View of Supply Chain Management Volume 10 No. 2 A Global View of Supply Chain Management - Interview by Darilyn Kane (c) Copyright 2008, The University of Auckland. Permission to make digital or hard copies of all or part of this work

More information

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox.

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox. USO OS.S Supply Chain IStlGS cinagement Fourth Edition Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox Michigan State University Me Graw Hill About the Authors iv Preface v PART ONE

More information

WWW.WIPRO.COM. GET RESPONSIVE WITH REAL-TIME VISIBILITY Value Chain Optimization

WWW.WIPRO.COM. GET RESPONSIVE WITH REAL-TIME VISIBILITY Value Chain Optimization WWW.WIPRO.COM GET RESPONSIVE WITH REAL-TIME VISIBILITY Value Chain Optimization WIPRO CONSUMER GOODS DO BUSINESS BETTER PARTNERSHIP TO UNLOCK THE POTENTIAL IN YOUR VALUE CHAIN The success of Consumer Goods

More information

Supply Chain Strategies

Supply Chain Strategies Supply Chain Strategies Customer-driven and customer-focused Tony Hines ELSEVIER BUTTERWORTH HEINEMANN AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY

More information

Strategic Framework to Analyze Supply Chains

Strategic Framework to Analyze Supply Chains Strategic Framework to Analyze Supply Chains 1 Andy Guo A Strategic Framework for Supply Chain Design, Planning, and Operation Part I: Understand the supply chain Part II: Supply chain performance Part

More information

Capitalizing on Change

Capitalizing on Change White paper Capitalizing on Change Capitalizing on Change One Network Enterprises www.onenetwork.com White paper Capitalizing on Change These big bang implementations take months and years to complete,

More information

Supply chain maturity study Comparator report HSCNI

Supply chain maturity study Comparator report HSCNI Supply chain maturity study Comparator report HSCNI November 21 Supply chain maturity comparator study Contents Page Introduction Results summary Supply chain strategy Supplier relationship management

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 9.1 2007 by Prentice Hall LEARNING OBJECTIVES Demonstrate how enterprise systems achieve operational excellence

More information

Supply Chain development - a cornerstone for business success

Supply Chain development - a cornerstone for business success Supply Chain development - a cornerstone for business success Agenda 1. Supply chain considerations 2. Benefits of a developed SCM strategy 3. Competitive advantage by using a LSP 4. CRM/SCM key to business

More information

Jeff Edwards Head of Global Hotels Group June 2013

Jeff Edwards Head of Global Hotels Group June 2013 Jeff Edwards Head of Global s Group June 2013 Agenda Why? Industry context and business opportunity Distribution strategy and business proposition IT Competitive environment Our strategy Our product offering

More information

DEMAND DRIVEN SUPPLY NETWORK WITH SCOR FOR UZEL

DEMAND DRIVEN SUPPLY NETWORK WITH SCOR FOR UZEL Fit4Future DEMAND DRIVEN SUPPLY NETWORK WITH SCOR FOR UZEL Istanbul Chamber of Industry 25.Mart.2008 Tolga Yıldırım Supply Chain Strategy Specialist ABOUT SPEAKER Tolga Yıldırım Central Supply Chain Strategy

More information

Webinar: The Three Cornerstones for Effective Supply and Demand Planning

Webinar: The Three Cornerstones for Effective Supply and Demand Planning Webinar: The Three Cornerstones for Effective Supply and Demand Planning with Richard Sharpe Lecturer, Georgia Tech Supply Chain & Logistics Institute CEO, Competitive Insights and Bryan Garland Consultant,

More information

Copyright by Dr. Edmund Prater, University of Texas at Arlington. Sub-segment 1.5 Strategy and its impact on Supply Chains.

Copyright by Dr. Edmund Prater, University of Texas at Arlington. Sub-segment 1.5 Strategy and its impact on Supply Chains. Sub-segment 1.5 Strategy and its impact on Supply Chains. Competitive strategy can be covered in a full class on its own. The goal of this section is not to reiterate the entire basis and insights of strategy.

More information

Academic Achievement Programs Tutoring and SI Program

Academic Achievement Programs Tutoring and SI Program Academic Achievement Programs Tutoring and SI Program The cerebral cortex is the part of the brain that houses rational functions. It is divided into two hemispheres connected by a thick kband of nerve

More information

Supply Chain Management

Supply Chain Management Supply Chain Management Contents A. Definition and Terminologies B. Evolution of SCM C. Supply Chain Management D. Integrated Logistics E. Fulfillment Process F. Specialized Supply Chains G. Supply Chain

More information

THE SMARTER SUPPLY CHAIN OF THE FUTURE

THE SMARTER SUPPLY CHAIN OF THE FUTURE THE SMARTER SUPPLY CHAIN OF THE FUTURE IBM Global Chief Supply Chain Officer Study (C) 2008 asbl Atomium / Artists Rights Society (ARS), New York / SABAM, Brussels Photo Number: WC6D8959 Economic Volatility...

More information

ORIENTATIONS INVENTORY

ORIENTATIONS INVENTORY ORIENTATIONS INVENTORY Instructions for questions (1-18 and 20-26): Place a check mark in the blank next to the statement that is more true for you or true most of the time. 1. When planning the activities

More information

Agile Change: The Key to Successful Cloud/SaaS Deployment

Agile Change: The Key to Successful Cloud/SaaS Deployment WIPRO CONSULTING SERVICES Agile Change: The Key to Successful Cloud/SaaS Deployment www.wipro.com/consulting Agile Change: The Key to Successful Cloud/SaaS Deployment By Robert Staeheli and Gregor Marshall

More information

Business Process Management & Workflow Solutions

Business Process Management & Workflow Solutions Business Process Management & Workflow Solutions Connecting People to Process, Data & Activities TouchstoneBPM enables organisations of all proportions, in a multitude of disciplines, the capability to

More information

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration Global Presence Contents 2. Global Presence 3. The Data Interchange Difference 5. Case Study 7. Solution Portfolio 9. EDI With Your Customers 11. EDI With Your Suppliers 13. e-invoicing 15. Managed File

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

MRO Optimization for high performance. Accenture Product Lifecycle Optimization

MRO Optimization for high performance. Accenture Product Lifecycle Optimization MRO Optimization for high performance Accenture Product Lifecycle Optimization About Accenture Product Lifecycle Optimization (APLO) By creating APLO, Accenture has assembled in a dedicated Service Line

More information

Meeting the Challenges of Supply Chain Management

Meeting the Challenges of Supply Chain Management Meeting the Challenges of Supply Chain Management Brand owners require innovative product configuration strategies to optimize supply chain effectiveness By John R. Kenney, Jr., ModusLink Corporation Price

More information

CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY

CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY The Business Need Our client, one of the world s largest technology and human networking companies, underwent a major

More information

Making Strategic Decisions with Oracle Advanced Planning. An Oracle White Paper September 2006

Making Strategic Decisions with Oracle Advanced Planning. An Oracle White Paper September 2006 Making Strategic Decisions with Oracle Advanced Planning An Oracle White Paper September 2006 Making Strategic Decisions with Oracle Advanced Planning SUMMARY Strategic decision making is more important

More information

Supply Chain Trends 2014

Supply Chain Trends 2014 trends making today s leaders 0 Deloitte SAS Methodology Affected sectors: Deloitte launched a worldwide survey («The 0 Global Supply Chain Survey») with manufacturing and retail companies to identify

More information

Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass

Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason

More information

Operational Excellence for Data Quality

Operational Excellence for Data Quality Operational Excellence for Data Quality Building a platform for operational excellence to support data quality. 1 Background & Premise The concept for an operational platform to ensure Data Quality is

More information

IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN

IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN Industry Solution Brief IMPROVING EFFICIENCY IN THE TELECOMMUNICATIONS SUPPLY CHAIN Achieving profitability within the telecommunications industry is more difficult than ever. Voice revenues continue to

More information

Grow your people. Grow your capability. Grow your business.

Grow your people. Grow your capability. Grow your business. 50 years of manufacturing education in Cambridge Grow your people. Grow your capability. Grow your business. Executive and professional development for manufacturing and technology companies Education

More information

Interpersonal Skills. Leadership, Change Management and Team Building

Interpersonal Skills. Leadership, Change Management and Team Building Interpersonal Skills Leadership, Change Management and Team Building Capital s Learning and Development team design and deliver tailored skills and competency based programmes to meet your wide range of

More information

Supply Chain Design and the effects on shipping

Supply Chain Design and the effects on shipping Supply Chain Design and the effects on shipping Agenda Introductions Supply Chain Evolution LLamasoft - Company Supply Chain Guru - Product Shipping Demonstration Q & A Introductions Tom Davies Director

More information

Rethinking Supply Chain

Rethinking Supply Chain Rethinking Supply Chain SAP SUPPLY CHAIN STRATEGY Hans Thalbauer, March 2014 Volatile Markets & Growing Logistics Complexity Supply Chain is Adopting to New Business Realities BUSINESSES TRANSFORM SUPPLY

More information

Figure 5.1: The interdependence of functions in international business

Figure 5.1: The interdependence of functions in international business You need to be aware, however, that the operative decisions have to be integrated within the broader corporate framework established by the strategic decisions. In consequence, you must always refer to

More information

MGT 025 Operations Management

MGT 025 Operations Management SUMMER 2016 MGT 025 Operations Management Term: 2016 Summer Session Instructor: Staff Classroom: RM 204-A, #1 Teaching Building Office Hours: TBA Course Description& Objectives: The overall objective of

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

Benefits Realization from IS & IT, and Change Management of roles and the working practices of individuals and teams.

Benefits Realization from IS & IT, and Change Management of roles and the working practices of individuals and teams. : Delivering Value from IS & IT Investments John Ward and Elizabeth Daniel John Wiley & Son Ltd ISBN: 9780470094631, 399 pages Theme of the Book This book explores a process and practical tools and frameworks

More information

Alain Verbeke McCaig Chair in Management Haskayne School of Business, University of Calgary December 2 nd, 2010

Alain Verbeke McCaig Chair in Management Haskayne School of Business, University of Calgary December 2 nd, 2010 Alain Verbeke McCaig Chair in Management Haskayne School of Business, University of Calgary December 2 nd, 2010 Human resources needs of firms with state-of-the-art SCM and logistics operations (and related

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

Using MSBA as the Foundation for SOA

Using MSBA as the Foundation for SOA SOA Challenges Why is Business Architecture Important What is MSBA Using MSBA as the Foundation for SOA SOA in context 1 SOA holds out enormous promise to revitalise the business value of IT... but early

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

Traditional SDLC Vs Scrum Methodology A Comparative Study

Traditional SDLC Vs Scrum Methodology A Comparative Study Traditional SDLC Vs Scrum Methodology A Comparative Study M. Mahalakshmi 1, DR. M. Sundararajan 2 1 Research Scholar, St. Peter s University, Avadi, India 2 Asst. Professor, Department of Computer Science,

More information

Solutions to Optimize Your Supply Chain Operations

Solutions to Optimize Your Supply Chain Operations Solutions to Optimize Your Supply Chain Operations Executive Summary Strategic optimization of your end-to-end supply chain produces significant savings and improves your operational service levels. Effecting

More information