Introducing Eastern Bank accounts and services. We re glad you re here.

Transcription

1 Introducing Eastern Bank accounts and services We re glad you re here.

2 Welcome to Eastern Bank Table of Contents Key Dates and Facts... 4 Checking... 6 Savings, Money Market Accounts and CDs... 8 Loans, Lines of Credit and Mortgages Accessing Your Accounts New Opportunities Your Branch Network

3 A different name, but a familiar experience. At Eastern Bank, we re pleased to be joining forces with an organization like Wainwright Bank & Trust Company, which has set such a high standard for socially responsible banking in Massachusetts. This is a commitment we share, and a tradition we re serious about preserving. To be sure, you ll gain a larger branch and ATM network when your current accounts become Eastern Bank accounts on March 19, 2011 along with major new banking conveniences and service enhancements too, as you ll see in these pages. But what s just as important are the things that won t change, like personal service and strong community involvement. This is not just a merger of two banking institutions. It s a blending of ideas and attitudes about what a good bank can accomplish in today s world. So thank you for giving us this opportunity to demonstrate what Eastern Bank can do for you. Highest Customer Satisfaction in Retail Banking in the New England Region. J.D. Power and Associates Eastern Bank received the highest numerical score among retail banks in the New England region in the proprietary J.D. Power and Associates 2010 Retail Banking Satisfaction Study SM. Study based on 47,673 total responses measuring 9 providers in the New England region (CT, MA, ME, NH, RI, VT) and measures opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in January Your experiences may vary. Visit jdpower.com EASTERN 3

4 Key Dates and Facts At the close of business on Friday, March 18, 2011, your current deposit and loan accounts at Wainwright Bank will become corresponding Eastern Bank accounts. On the following pages you ll learn details about your new accounts, as well as some important new opportunities that can make your banking easier and more rewarding. Transition Highlights Branches: All former Wainwright Bank branches will remain open with the same banking professionals you ve come to rely on. In addition, you can begin using any Eastern Bank branch in our combined network of 92 branches beginning Saturday, March 19. As an added bonus, you can use all Eastern Bank ATMs surcharge-free beginning immediately. See page 20 for a consolidated listing of branches. Account Numbers and Transactions: Deposit account numbers will not change and you can continue to use your current checks. Any direct deposits or transfers will continue without interruption. Some loan account numbers will be changing; please refer to your account listing provided with the enclosed letter. Statements: You will receive interim deposit and revolving line of credit statements from Wainwright Bank with activity detail through March 18. Moving forward, your monthly deposit account statements, revolving loan statements, and installment loan bills will arrive at the same time of month as they do today. In addition, your Eastern Bank deposit statement will show 10 check images per page. 4

5 Questions? Call us at EASTERN ( ). Our Customer Service Center is available Monday Friday from 8:00 a.m. to 8:00 p.m. EST and Saturday from 9:00 a.m. to 3:00 p.m. EST. Eastern Bank Debit Gold MasterCard : Current Wainwright Bank debit cardholders will receive a new Eastern Bank Debit Gold MasterCard prior to March 18. This card will replace your current Wainwright Bank Visa debit card, but your current PIN will still work with your new card. You will also gain new, higher withdrawal and purchase limits for added convenience. ATM Cards: ATM cardholders will receive an Eastern Bank ATM card prior to March 18. You may continue to use your current PIN. Online Banking: Beginning Monday, March 21, you will be able to access your accounts through our online banking system, Eastern HomeConnect. Simply go to and enter your existing user name and password. At your first login, you will be prompted to change your password and establish new security questions and answers. Your online account history at Wainwright Bank will not be transferred, so be sure to print or download copies of any important records prior to March 18. See page 14 for additional details EASTERN 5

6 Checking Your checking account is one of the most important financial choices you make and at Eastern Bank, it can provide you with added benefits, easy access and great value. Be sure to learn more about our mobile banking service that lets you bank any time, from anywhere. And with e-statements, you can access your statements faster and more securely, without ever worrying about losing a statement or wasting paper again. Both services are described in more detail beginning on page 16. Please refer to the listing provided with the enclosed letter to confirm your new checking account, then learn more about the features and benefits of your new account in the chart below. If you decide that you would prefer an alternative type of account, just give us a call at EASTERN ( ). All accounts in this chart are subject to the terms, conditions and fees outlined in the enclosed Personal Banking Account Disclosures booklet. Your Eastern Bank Account as of 3/19/2011 What You Need to Know Free Checking Our no monthly fee, no minimum balance account makes it easy to bank and pay bills No per check charge No charge for online banking or bill pay $2 fee for transactions at other banks ATMs waived through 12/31/2011 Overdraft coverage options, such as Cash Reserve 1 and Savings Balance Protection, are available 18/65 Checking Extra savings for individuals up to 19 years old or 65 and older Same as Free Checking, with these additional benefits: $2 fee for transactions at other banks ATMs after the first 3 per month waived through 12/31/2011 Free standard checks, stop payments and wire transfers 6

7 Your Eastern Bank Account as of 3/19/2011 What You Need to Know Select Checking Combine your account balances to earn special benefits and savings Earn competitive interest on all balances; preferred rates on other selected accounts No per check charge No fee for transactions at other banks ATMs (additional surcharges may apply) Free standard checks or $12 off another style No annual fee for IRA plans, Cash Reserve 1 or home equity lines 2 Avoid a monthly maintenance fee of $18 ($16 with direct deposit) with a combined balance of $5,000 or more in all deposit accounts, plus consumer loans other than mortgages and auto loans through dealers Premier Checking Our best checking account, featuring preferred rates and widest range of valueadded products and services Earn our highest interest on checking and preferred rates on other selected accounts No fees for overdrafts, wires, stop payments and more No fee for transactions at other banks ATMs; full reimbursement of other domestic banks surcharges Free standard checks or $12 off another style No annual fee for IRA plans, Cash Reserve 1 or home equity lines 2 Free Premier Money Market account with our best tiered rates Premier Checking requires a combined balance of $25,000 or more in all deposit accounts, plus consumer loans other than mortgages and auto loans through dealers 1 Subject to credit approval. Other restrictions may apply. Call us for more details. 2 Subject to credit and collateral approval. Other restrictions may apply. Call us for more details EASTERN 7

8 Savings, Money Market Accounts and CDs Most of us tend to save more when the saving is easy. So Eastern Bank simplifies savings choices with attractive rates, a wide range of terms, and the security of FDIC insurance, up to the current standard deposit insurance amount. We also offer convenient 24-hour access from your computer or mobile phone (see pages 14 and 17), so you can easily keep track of your accounts. Important information for retirement plan customers You will have a new Eastern Bank retirement plan account number, which is your Social Security Number plus a two-character alpha-numeric suffix that indicates the type of retirement plan. Beginning in 2011, your retirement plan statement will be mailed to you each June 30 and December 31. In addition, your new Eastern Bank retirement plan is subject to a $10 annual retirement plan fee assessed in November of each year. This fee is waived for Select and Premier Checking customers. There will also be a $50 plan liquidation fee, except for Premier Checking customers. 8

9 Your Eastern Bank Account as of 3/19/2011* What You Need to Know Statement Savings Earn a competitive interest rate Avoid a $3 monthly fee with a minimum balance of $250 18/65 Statement Savings Select Money Market No monthly fee for 18/65 customers Additional reduced fees may apply Earn tiered interest rates No monthly fee, no minimum balance Select Checking Account required Premier Money Market Earn premium tiered interest rates No monthly fee, no minimum balance Premier Checking Account required Prime Liquid Assets Earn tiered interest rates Avoid a $7 monthly fee with a minimum balance of $2,500 Check access up to six per month IRA Statement Savings CD IRA CD Earn a competitive interest rate No monthly fee, no minimum balance No change in rate, term or maturity date Rate adjustable Only-Up CDs will renew as standard CDs upon maturity Upon maturity of your Wainwright Bank CD on or after March 21, 2011, your CD will be subject to the Eastern Bank terms and conditions outlined in the enclosed Personal Banking Account Disclosures booklet Many savings accounts are subject to a $2 fee for transactions at non-eastern Bank ATMs. That fee will be waived through 12/31/2011. Please see the Personal Banking Account Disclosures booklet for the ATM fees related to your savings account. * All accounts are subject to the terms, conditions and fees outlined in the enclosed Personal Banking Account Disclosures booklet EASTERN 9

10 Loans, Lines of Credit and Mortgages For most credit relationships, including consumer loans, lines of credit and mortgages, you will see no change in your current rate, payment due date or payment amount. Any automatic loan payments will continue without interruption. You will also be able to make your loan payments at any Eastern Bank office or by mail beginning March 19. There will be a slight change to your account number, which will now be followed by a note number. Starting March 19, please use the following address for all loan and line of credit payments: Mailed Payments Eastern Bank P.O. Box Boston, MA Online Bill Payments (please update your online banking payee information at your earliest convenience) Eastern Bank P.O. Box Boston, MA

11 Here are a few items of importance for specific accounts:! If you have a Safe Checking (Demand Deposit Loan) account, your deposit account will now be covered by an Eastern Bank Cash Reserve Line of Credit and your account number will change. You should have received important information about that change in a previous mailing.! If you have a line of credit, you will now receive a monthly billing statement only when your account has activity or a balance.! If you have a mortgage for which we escrow and pay your property taxes, you won t need to send your real estate tax bill to the bank any more; we will take care of that for you.! If you have a Wainwright Bank Credit Card, you can continue to use your card. Be sure to watch your mail for additional information.! A 1098 form will be sent if you paid $600 or more in interest on your mortgage, equity line or equity loan account. Eastern Bank will send tax forms representing activity on your loan account(s) from January 1, 2011 through December 31, EASTERN 11

12 Accessing Your Accounts Your new Eastern Bank Debit Gold MasterCard Prior to March 18, all Wainwright Bank debit cardholders will automatically be upgraded to a new Eastern Bank Debit Gold MasterCard that features higher withdrawal and purchase limits. What s more, your new card features a wide range of special enhancements*, including:! MasterCard Zero Liability program to protect against fraudulent charges! MasterAssist Travel Assistance and Master RoadAssist! Extended Warranty on purchases, Purchase Assurance and Satisfaction Guarantee Your debit card can be used to make purchases anywhere MasterCard is accepted; and your card will also give you access to your cash at ATMs worldwide. * Refer to MasterCard agreement for further details. All features listed are offered through MasterCard. 12

13 Your moment, your debit card. Personalize your Eastern Bank Debit Gold MasterCard with Pix It! by adding a fun photo of your kids, pets, favorite places, or just a little moment you love to remember. Pix It! will be available soon at So watch for your opportunity to make your debit card your own, with Pix It! ONLY at Eastern Bank. Important note: If you have recurring payments processed through your Wainwright Bank Visa debit card, be sure to provide payees with your new debit card information to ensure a smooth transition. Your new Eastern Bank ATM card Prior to March 18, all Wainwright Bank ATM cardholders will receive a new Eastern Bank ATM card. Begin using your new ATM or debit card on March 19 1 You will have access to more than 100 Eastern Bank ATMs throughout eastern Massachusetts with no fee. Debit and ATM card services are subject to the terms, conditions and fees outlined in the enclosed Personal Banking Account Disclosures booklet. 1 See Important Dates on page EASTERN 13

14 Online Banking You can begin using online banking and bill payment at Eastern Bank on Monday, March 21. Simply log into your new Eastern Bank HomeConnect account at using your current username and password. At your first login, you will be prompted to change your password and establish new security questions and answers. Wainwright Bank online banking will be available through Friday, March 18, but access to Wainwright Bank online bill payments will end on Thursday, March 17. All pending payments will be sent as scheduled. You ll notice that many features will be transferred into HomeConnect from your Wainwright Bank online banking, including your scheduled and recurring bill payments, payees and payee nicknames. E-bills will still be available to you, but you will need to re-establish your e-bills through Eastern HomeConnect. Additionally, once your accounts are converted, you will begin to accrue up to 13 months of account history. Here are a few other items you need to know:! For information regarding bill payment timelines, please see our welcome site at You can send us a message via our message center within HomeConnect and feel confident your information is safe and secure.! Please note your online account history at Wainwright Bank will not be transferred, so be sure to print or download copies of any important records prior to March 18.! We will make every attempt to reestablish your recurring transfers within HomeConnect. However, if we are unable to do so, we will contact you directly. 14

15 Telephone Banking: EASTERN ( ) Telephone Banking comes in two varieties at Eastern Bank:! Our Automated Account Line brings you the same kind of convenient 24/7 capabilities you are accustomed to at Wainwright Bank. You will be able to access the new system using the existing PIN of the primary account holder.! But we also know that sometimes only a human being will do. That s why we offer the added flexibility of personal assistance from experienced customer service professionals, available Monday Friday 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 3:00 p.m. EST. Important Dates Beginning March 4 March 17 at 5 p.m. March 18 at 5 p.m. March 18 at 5 p.m. March 19 at 1 a.m. March 19 at 9 a.m. March 21 at 7 a.m. March 21 at 9 a.m. Replacement ATM/debit cards mailed Access to Wainwright Bank online bill pay ends Access to Wainwright Bank online banking ends Wainwright Bank branches close Stop using Wainwright Bank ATM/debit cards Begin using new Eastern Bank ATM/debit cards with current PIN for purchases and ATM withdrawals only Wainwright Bank branches reopen as Eastern Bank branches and you gain full access to the combined Eastern Bank branch network Begin using Eastern Bank ATM/debit cards for all services (including deposits and transfers) Access to Eastern HomeConnect at begins EASTERN 15

16 New Opportunities For You and Your Community Banking Conveniences E-Statements the fast, secure, environmentally friendly alternative to paper statements Here s a great new opportunity to save hundreds of trees and megawatts of energy each year: Let s do away with paper deposit statements and access them online instead! Any time after March 21, you can do your part by clicking on the Statements link within HomeConnect online banking and following the easy steps to enroll. You ll be able to start viewing electronic versions of your new Eastern Bank statements the instant they re posted usually three or four days earlier than you receive them by mail. Each month s statement is stored electronically, so over time you ll have 13 months of statements available to you online. You can never lose them, and you ll save paper by printing only the ones you need. Somewhere, a tree will thank you. 16

17 Mobile banking lets you manage your finances from anywhere Connect to your money anywhere, any time using Eastern Bank s secure mobile banking service. Use your mobile phone or wireless device to check your balances, pay bills, make transfers and so much more, right in the palm of your hand. You can also find Eastern Bank branch locations, ATMs, and surcharge-free ATMs. And for added convenience, Eastern Bank offers applications for the iphone, Android and BlackBerry. Free Checking a simple approach to banking Free checking accounts may be harder to find today, but they are still available at Eastern Bank. Our simple, convenient account makes it easy to bank and pay bills with no monthly service fee and no minimum balance to worry about. You can also choose the added security and peace of mind of overdraft protection, such as Cash Reserve 1 and Savings Balance Protection. Eastern Cares Our Eastern Cares customer feedback program gives you the chance to express your opinions and experiences, so we can keep improving the way we serve you. We want to hear what you think! Call us today at EASTERN ( ); press 3 then 5. Or visit us online at 1 Subject to credit approval. Other restrictions may apply. Call us for more details EASTERN 17

18 Expanded Services Insurance a key to comprehensive financial planning Insurance should be a critical component of your overall financial plan. That s why it makes sense to work with the people who have the skills and experience to integrate sound insurance choices into your financial strategy. Eastern Insurance* is one of the largest independent insurance agencies in New England. We have relationships with more than 25 insurance companies and a dedicated team of professionals who can help you get just the right coverage to protect what you value most, including:! Property! Auto and Boat! Life & Disability! Specialty Insurance Investments a multidisciplinary approach At Eastern Bank Wealth Management, we understand you have different priorities for different stages of life. Our priority is to help you achieve all of them. So whether you re just getting started with an investment program or looking to maximize a program you already have in place, we have the experience, knowledge and resources to guide you every step of the way, including:! Dedicated Investment Advisors! Retirement planning! Estate and financial planning Private Banking to build on your success If you have sophisticated or specialized banking needs, we can deliver custom financial solutions through our private banking team, which is part of Eastern Bank Wealth Management. You can look forward to:! Superior service and personalized attention from a dedicated Relationship Manager! A coordinated team approach that connects you to specialists in a wide range of financial areas! A wealth of services, including individualized lending and customized banking! Trust and investment services, including charitable trusts to help you leverage your assets for the causes that matter most to you Insurance and Securities Products: Not insured by FDIC or any federal government agency. Not deposits of or guaranteed by any bank. May lose value. *Eastern Insurance Group LLC is a subsidiary of Eastern Bank Corporation. 18

19 Community Involvement As an organization with its own enduring commitment to the communities we serve, Eastern Bank views the merger with Wainwright Bank as an important opportunity to expand the breadth and depth of our involvement. Together, we can do even more by combining our resources to address issues that are important to the people and communities of the greater Boston area. Our Charitable Foundation Eastern Bank Corporation donates 10 percent of its net income over time to charitable endeavors, totaling more than $50 million in the past decade. The Eastern Bank Charitable Foundation oversees this process, donating $2.5 million to nearly 1,000 not-for-profits across eastern Massachusetts in We hope to build upon the outstanding traditions Wainwright Bank has established. For example, Wainwright Bank s Social Justice Award, which has symbolized Wainwright Bank s commitment to the community, will continue to be proudly awarded each year at Eastern Bank, and we have increased the award from $10,000 to $25,000. Many of the community lending initiatives and deep concerns for issues of social justice, which have been a hallmark of Wainwright Bank for decades, will find strong support from our Foundation. Our financial education programs We believe that a bank has a responsibility to help people learn the skills to successfully manage their money. So we have developed a series of financial literacy programs that help adults and students learn how to save, budget, spend wisely and invest. We also support the FDIC Money Smart program, because we re convinced that financial literacy not only makes better customers, but also builds better communities EASTERN 19

20 Your New, Expanded Branch Network All former Wainwright Bank branches will remain open with the same banking professionals you ve come to rely on, so you can continue to bank just as you always have. And starting Saturday, March 19, you ll enjoy access to our convenient network of 92 branches and ATM locations throughout the greater Boston area. 20

21 Andover 60 Main Street Beverly 33 Enon Street 81 Bridge Street (Ryal Side) Boston 155 Dartmouth Street (Back Bay/South End Station) 63 Franklin Street (Downtown Crossing) 265 Franklin Street Braintree 51 Commercial Street Brockton 1300 Belmont Street (Stonehill) Brookline 301 Harvard Street (Coolidge Corner) Burlington 43 Middlesex Turnpike (Middlesex Commons) Cambridge 647 Massachusetts Avenue (Central Square) 176 Alewife Brook Parkway (Fresh Pond Mall) One Brattle Square (Harvard Square) One Broadway (Kendall Square) Canton 39 Washington Street (Cobb s Corner) Chelmsford 291 Chelmsford Street 17 North Road Chelsea 90 Everett Avenue Danvers 4 Federal Street Dedham 240 Providence Highway (Stop & Shop Plaza) Dorchester 1906 Dorchester Avenue (Ashmont Station) Dracut 45 Broadway Road Duxbury 19 Depot Street (Hall s Corner) East Boston 246 Border Street (Shaw s) East Wareham 3003 Cranberry Highway Everett 738 Broadway Falmouth 117 Main Street Hingham 274 Main Street (Hingham Center) Hyannis 375 Iyannough Road BLUE Former Wainwright Bank branches BLACK Original Eastern Bank branches Safe Deposit locations EASTERN 21

22 Jamaica Plain 687 Centre Street Kingston 108 Main Street Lakeville 348 Bedford Street Lexington 1833 Mass Avenue (Depot Square) Lowell 50 Central Street 755 Lakeview Avenue Lynn 112 Market Street 156 Boston Street (Lynngate Shopping Center) Lynnfield 45 Salem Street 771 Salem Street (at Route 1) Malden 94 Pleasant Street Marblehead 118 Washington Street (Crosby s Market Plaza) Marion 340 Front Street Marshfield 1932 Ocean Street Marstons Mills 3821 Falmouth Road, Route 28 (Windmill Square) Mashpee 6 Shellback Way, Route 28 Mattapoisett 29 County Road, Route 6 Medford 53 Locust Street Melrose 441 Main Street 27 Melrose Street Middleborough 151 Campanelli Drive 1 South Main Street (Middleborough Center) Natick 2 South Avenue Newburyport 17 Storey Avenue Newton 188 Needham Street 2060 Commonwealth Avenue (Auburndale) 1255 Centre Street (Newton Centre) Norwell 80 Washington Street Peabody 102 Lynn Street 37 Foster Street Essex Center Drive (Shaw s, Northshore Shopping Plaza) Plymouth 36 Main Street 22

23 Quincy 63 Franklin Street 731 Hancock Street (Wollaston) Randolph 35 Memorial Parkway Reading 123 Haven Street Salem 125 Washington Street 6 Traders Way (Highland Plaza) 72 Loring Avenue 19 Congress Street (Pickering Wharf) Sandwich 65c Route 6A (Stop & Shop Plaza) Saugus 466 Lincoln Avenue (Cliftondale Square) 13 Main Street 605 Broadway (Lynnfells Parkway & Route 1) Sharon 7 South Main Street Somerville 250 Elm Street (Davis Square) South Boston 470 West Broadway South Yarmouth 519 Station Avenue Stoneham 163 Main Street, Route 28 Stoughton 397 Washington Street Swampscott 405 Paradise Road (Vinnin Square) Taunton 742 County Street Teaticket 4 Sandwich Road Tewksbury 1800 Main Street Wakefield 445 Main Street Wareham 226 Main Street Watertown One Church Street Westford 203 Littleton Road West Plymouth 71 Carver Road West Roxbury 2029 Centre Street Weymouth 1150 Washington Street Wilmington 219 Lowell Street 370 Main Street BLUE Former Wainwright Bank branches BLACK Original Eastern Bank branches Safe Deposit locations EASTERN 23

24 1-800-EASTERN ( ) For general inquiries, write us at: Eastern Bank Customer Service Center P.O. Box 391 Lynn, MA To mail deposits to Eastern Bank: Eastern Bank Attn: Mail Teller P.O. Box Boston, MA To mail loan payments to Eastern Bank: Eastern Bank P.O. Box Boston, MA For up-to-date information regarding your products and services, visit our welcome center at Member FDIC EAS105-Bro-P