Services/Electronic Channels Internet Telephone ATM Mobile Phone

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1 Scope of Services Cyberbanking offers a wide variety of banking functions: 1. Settings Portfolio Deposits Investments Stocks Properties Insurance Loans Credit Cards Services/Electronic Channels Internet Telephone ATM Mobile Phone E-statement/e-advice address Delivery instructions Mobile Banking Settings of mobile phone/pda and/or CyberAlerts Change of details Mobile phone/pda maintenance CyberAlerts - ATM cash withdrawal Templates Mobile phone/pda activity Transactions made within the last month Activation for East Asia Securities Cybertrading Service Mobile Phone (Available to Cybertrading customers only) Transaction limits Fund transfer restriction Payment suspension Two-factor authentication - One-time password and digital certificate Username Change PIN Contact information Overseas ATM cash withdrawals

2 2. Accounts Portfolio Overview Account enquiry 1 Summary Activities for up to 12 months Statement/Advice Stop payments Transfers Fund transfers between BEA Accounts in HK 2 4 Direct remittance to BEA China Accounts (HKD/USD) Direct remittance to BEA UK Branch Accounts (HKD/USD/EUR/GBP) Transfer to other banks (HK) - Standard - Electronic Clearing (Free) Transfer to other banks (HK) - Express - CHATS (Charged) Remittance to other banks in China & overseas Renminbi standing instructions Schedule instructions Templates Time deposits Summary - Set up maturity instruction Placement Uplift Requisition 6 4 Statements Cheque book Demand draft application Cashier's order application CyberAlerts Personal Identification Number (PIN) 9 Rate enquiries Hong Kong dollar savings & deposit interest rates

3 Foreign currency savings & deposit interest rates Foreign currency T/T exchange rates Foreign currency notes exchange rates Gold price enquiry Chinese uan non-deliverable forward 3. Payments Bills Donations Remittance Schedule Templates Merchant list 4. Loans Property Account enquiry Requisition for documents Repayment instruction Mortgage terms enquiry Property valuation Mortgage application Mortgage calculators Consumer loans Account enquiries Partial/early repayment instructions Other information 5. Cards Credit cards Account enquiry Payment 3 Cash advance Check bonus point balance Request statement Direct debit authorisation Bonus gallery and online redemption of gifts

4 Online payment security "Cash In Hand" application Overseas ATM cash withdrawal settings ATM cards Card enquiry Report lost card Annual fee payment ATM location enquiry Overseas ATM cash withdrawal settings 6. Investments Risk assessment Stock trading 7 Online subscription of bonds/notes/ipo Linked Deposits Currency Linked Deposits Equity Linked Deposits Basket Equity Linked Deposits - with Callable and Optional Kick-in Features Single Equity Linked Deposits - with Callable and Optional Kick-in Features Cyberfund Centre Fund search Fund subscription Redemption/portfolio Fund comparison Trade basket Order status Market news Fund knowledge FX/Gold margin Online trading Account balance Position Order trail Adjusting rate

5 Interest rate Information Gold Gold account enquiry 7 Gold trading 7 Market express Market news Latest news Stock quotes 7 Top 10 Rate enquiries FX commentary Company information Code search 7. Insurance Product information 7, 8 Online applications 7, 8 Premium calculator Claim procedure Download forms Unit prices Policy enquiries 8. MPF/ORSO Account balance enquiry 7 Contribution history enquiry 7 Withdrawal history enquiry 7 Current investment enquiry 7 Change of investment choices 7 Fund information 7

6 Contribution for casual employee Contribution for self-employed person Download forms General information 9. Other features Digital certification login Service hours enquiry and frequently asked questions Cash withdrawal Cash/cheque deposit Change of ATM display language Remarks: =Service is available now Please register particular account(s) for this service. This service is available for the following account types: Private Banking Account, SupremeGold Account, Supreme Account, i-account, HKD current account, USD current account, RMB current account, Hong Kong dollar savings account, foreign currency savings account, multi-currency statement savings account, BEA Credit Card account, time deposit account, foreign exchange margin trading account, mortgage and consumer loans account, and MPF account. Only applicable to accounts with prior registration. Only available for selective merchants. To transfer to a non-registered account, please create a template in Cyberbanking - Internet. Only applicable to the templates of Bills and Donations via Cyberbanking - Internet. Restricted to JETCO member banks providing this service. Compatible with iphones and Android phones. Only applicable to travel insurance. Only applicable to PINs for phone banking and for use at an ATM.

Scope of Services. Cyberbanking offers a wide variety of banking functions: Services/Electronic Channels Internet Telephone ATM Mobile Phone

Scope of Services. Cyberbanking offers a wide variety of banking functions: Services/Electronic Channels Internet Telephone ATM Mobile Phone Scope of Services Cyberbanking offers a wide variety of banking functions: 1. Settings Portfolio Services/Electronic Channels Internet Telephone ATM Mobile Phone Deposits Investments Stocks Properties

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