Paperless Business Management. igreen T.FAT. Customer Relationship Management. Better way To Manage Your Enterprise

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1 Paperless Business Management igreen T.FAT Customer Relationship Management Better way To Manage Your Enterprise

2 About Suchan Software A Mumbai based IT company. Presenting our own in-house Software; tried & tested for managing your sales automation systems. Our strength is our innovative Programming & Development Team Backed by highly professional on-line real-time Technical support Team A progressive & futuristic client-based Research & Development department The Broad Features of igreen T.FAT CRM software : Drive your pipeline with breakthrough marketing campaigns. Focus on the right opportunities to help close deals faster and exceed your goals. Customer Relationship Management software that provides sales, marketing and support teams with powerful tools to efficiently and effectively collaborate in providing the ideal customer experience. Account, Contact & Opportunity Management Calendar & Activity Management Territory Alignment Lead Qualification & Management Campaign Management & ROI Integrated Marketing Back-Office Integration Advanced Customization Capabilities Dashboards Centralised Communication system

3 Modules of igreen T.FAT CRM MARKETING/COMPAIGN MANAGEMENT : Marketing Plans can be entered into the igreen T.FAT CRM and budgets, targets and campaign related tasks can be set against the campaigns themselves. Campaigns can be specific to company size, location, preferred products etc., as all of this information is stored within the CRM Marketing 'campaigns' might take the form of trade shows, TV ads, magazine commercials, and may target different potential customers, but leads gathered from these campaigns are entered into the CRM, thus giving you an accurate measurement of the success of each marketing campaign. ACCOUNT MANAGEMENT : In simple words, account management is the process of managing the communications and transactions with businesses having many contacts and divisions. This makes it possible to cater to the needs of specific divisions inside a business. By categorizing contacts to accounts by their sub-divisions and functions, communication is directed to the proper personnel in charge. This saves time that may be lost in approaching the wrong contacts and wasting effort in improper directions.the success of a B2B sales operation relies heavily on account management. CONTACT MANAGEMENT : Contacts are the lifeblood of your business. So the more you know about them, the more successful your business will be. Contact Management seamlessly integrates with your all popular office applications to give you a complete view of such vital details as account history, key contacts, customer communications, and internal account discussions. Not only will you be more organized, you ll increase the value of every customer contact and improve the customer experience with access to information that s always comprehensive, current and correct.

4 OPPORTUNITY MANAGEMENT : Sales Opportunity management is the process of identifying, communicating, and analyzing customers willing to avail of products or services, until completion of a transaction. This involves tracking of the sales cycle for a given opportunity from being a prospect to closing with sales won or lost. It is facilitated by dividing the cycle into different stages from start to end, relating a probability to each stage and raising the bar of revenue from one stage to the next. QUOTATION/ORDER MANAGEMENT : Once opportunities reach a Quotation stage, they can be converted to a quotation and, if they are set to the Closed. Quotation and Order Management module enables to create,validate,and manage quotation and orders. It give features like quotation approval,ensuring that orders are complete,valid, and accurate before it delivered to the customer. REPORTS: Capture data and analyze key customer service/support metrics to assess team effectiveness. Measure calls turn-around time, first-call resolution percentage, and more. Create fully customizable forecast reports and dashboards Estimate revenue you can generate in each fiscal year/forthcoming quarters Identify the sales personnel who met their targets for fiscal quarter & year Create fully customizable forecast reports and dashboards View issue totals by category, escalation history, unresolved issues, and a weekly Recap.

5 Link To igreen T.FAT ERP Get a Complete View of Your Customers Eliminate Duplicate Data Entry and Inconsistencies Provide Accurate, Timely Information to Front Office Users Reduce Inquiries and Save Time for Back Office Users Provide an Exceptional Customer Experience Increase Productivity Across the Entire Organization Accounting Information Historical Invoices and Orders Payments/Receipts Product Information and Inventory Sales Orders Queries and Reports Configuration and Customization Options BENEFITS OF igreen T.FAT CRM : The Tools You Need : Make Informed Decisions with Customer and Business Insight : Maximize Selling Effectiveness Empower Sales Teams : Target Profitable Prospects and Customers Streamline Interactions with Accounting Experience a State-of-the-Art Platform Streamline Administration Choose technology that s Right for your Business Peace of Mind Minimize training and get up and running quickly Bring useful information together in one place Achieve strong return on investment (ROI) Account and Contact Management Calendar and Activity Management Reporting

6 Paperless Business Management Corporate Office: Suchan Software Pvt. Ltd. 304, Bhaveshwar Complex, Vidhyavihar-West, Mumbai India. Call: (6 lines) /56 Homepage: Ahmedabad Ankleshwar Baroda Bhuj-Gujarat Rajkot Surat Hyderabad Indore-M.P. Pune-Maharashtra Pathankot-Punjab Rajasthan Dubai Kuwait Mauritius Sri Lanka Sudan All Rights are Reserved by Suchan

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