Inspiring Business Analysis Training

Transcription

1 Inspiring Business Analysis Training Abut Business Analysis Why d business requirements always surface after yu deliver yur prduct? Clients seem t cnstantly change their mind - yu deliver what yur custmer asked fr, but they still dn t like it. It seems the nly cnstant when it cmes t business analysis is that things keep changing. Maybe it s time t increase the requirements analysis skills in yur rganizatin with inspiring business analysis training s. Abut Inspiring Prjects Inspiring Prjects, a divisin f Aspire Australasia Pty Ltd, was established t supprt best practice in all aspects f prject delivery. We ffer training thrughut the Asia Pacific regin. Our cnsultants and trainers have had ver 30 years experience in business mdelling and business analysis in real prgrammes and prjects, and we bring this deep experience t ur s. Abut ur training Our business analysis training and skill develpment services help yu structure, simplify, and succeed with requirements. Inspiring training slves business prblems by cmbining industry best practices, a prven, practical apprach, and an engaging delivery t make it wrk fr yu. All f ur training is aligned Business Analysis Bdy f Knwledge (BABOK ) Versin 2.0. Our trainers and training materials are regarded as amng the best available in Australasia. We incrprate the latest research in effective learning int ur appraches. In supprt f the different ways peple learn, ur s include a mixture f presentatins, hands-n activities, discussins and review sessins. Additinal supprt We can deliver any f ur s in-huse, and custmise ur s t better suit yur needs. We als prvide nging caching and mentring supprt, as well as indepth cnsulting and prject supprt services. Cntact us T learn mre abut hw ur business analysis services can benefit yu, r t register n ne f ur s, r fr mre infrmatin r a qute, call us nw n , training@inspiringprjects.cm.au r visit The terms "Business Analysis Bdy f Knwledge " and "BABOK " are registered trademarks f IIBA

2 Business Analysis Fundatins Cde BANF3 Whether yu are new t business analysis, r are experienced and want a mre frmal apprach, it s essential t knw and practice the fundamentals. This trains participants t help business clients articulate their needs and wants, and t dcument them clearly, cncisely, and cmpletely. By grasping this cre Business Analyst (BA) skill, BAs can cntribute significantly t successful prjects and the prducts they create. Thrugh a realistic case study and interviews, participants discver and then practice writing gd requirements. The als explres and lets attendees practice a simple prcess fr validating and verifying requirements t ensure they are well-dcumented. Als, attendees learn the imprtance f traceability and hw t cnstruct a traceability matrix. Fr analysing requirements, this intrduces peple t the cncept f cncurrent mdelling, using fur standard types f mdels that prvide the mst benefits. A key skill taught is hw t best read mdels cncurrently fr a cmplete requirements package. After mdels are presented, class participants find incnsistencies, interview the spnsr, and dcument and trace new requirements that are discvered. These mdels are: Business Prcess, Use Case, Data, and Interface Mdelling. Specifics f hw t cnstruct each type f mdel are cntained in separate s. The cncludes with cnsideratins and techniques fr rganizing, priritizing, and packaging requirements fr maximum cmmunicatin value. Plus, attendees als learn a repeatable prcess fr verifying that requirements are included in the final slutin. By the end f this, participants will knw hw t: Dcument gd requirements by writing them clearly, cncisely, and cmpletely; Use simple templates fr writing gd requirements f varius types; Use standard, cre mdels t quickly uncver requirements, then analyse them, dcument and trace thse requirements, and present a cmplete package t the business fr their apprval; Increase prject success by better defining requirements that meet business needs; Reduce rewrk by discvering requirements crrectly the first time; Reduce gaps in understanding requirements by prperly validating and verifying them. Peple wh have prject experience wrking with a variety f rles (BA, QA, PjM, spnsrs) but have nt had frmal BA training. Peple mving int the BA rle frm the business, r frm a different IT jb (like develpers r QA Analysts) that have had sme training. Experienced BAs and prject managers wh want a mre frmal and industry-standard business analysis apprach will als benefit frm this Prerequisites It is desirable fr participants t have wrked in at least ne prject Requirements fundatins - definitins, prcesses and appraches Stakehlders - identifying and categrising stakehlders, building trust Eliciting requirements - cntext, techniques Writing gd requirements - gd requirements; frmats, traceability, defects, pitfalls Analysing requirements - cncurrent mdelling, types f mdels (business prcess, use case, data and interface), rganizing and priritising requirements Packaging requirements - cnsideratins, preferences, validatin and verificatin, reviewing, signff/apprval Verifying requirements testing, test cases, verifying the slutin A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins Our Business Analysis Desk Reference Chart Lunch, and mrning and afternn refreshments thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 14 PDUs; AIPM: 16 CPD pints 2 Cpyright Aspire Australasia Pty Ltd

3 Planning and Managing Requirements Cde BANR2 It is nw well recgnized that gd requirements are critical t the success f any majr prject. This means that a planned requirements apprach is essential t a successful and smth-running prject. Just like the prject itself needs a prject plan, the requirements prcess needs a requirements plan. T be effective in their rle and t prvide value t the prject and t the rganizatin, Business Analysts must be able t develp a requirements plan and have a thrugh understanding f what activities they will perfrm, what deliverables they will prduce, and hw they will cntrl and manage changes t thse deliverables. By the end f this shrt, participants will be able t: Determine and plan the requirements activities needed fr the prject, identify the deliverables that will be prduced, and hw t cntrl and manage changes t thse deliverables; Distinguish between planning as dne by a business analyst (BA) and the prject manager (PM ); Differentiate between the rles and respnsibilities f prject managers, business analysts and business clients; Develp a slid requirements plan with risk and cmmunicatin plans; Learn techniques t handle additinal requirements that surface thrughut the prject; Learn different requirements priritizatin techniques and hw t identify requirements dependencies; Develp a requirements management plan based n different lifecycles (waterfall, iterative, incremental, and agile). This wrkshp is designed fr business analysts, requirements managers, prject managers, and anyne wh is invlved in sftware develpment prjects. It als prvides excellent infrmatin fr business clients and spnsrs, quality assurance analysts, and ther stakehlders invlved in sftware develpment prjects Prerequisites N technical experience is necessary, but an understanding f applicatins develpment is required Intrductin: Requirements Definitin; BABK Knwledge Areas; Requirement Management Plan cmpnents; Stakehlder Analysis: Stakehlder definitin and categrizatin; RACI Matrix; Planning Cnsideratins Scpe: BA s rle in defining scpe; Scpe statement cmpnents; Acceptance criteria; BA Activities Plan: activities and deliverables; techniques; BA Risk: Requirements risks by knwledge area; risk plan elements; Requirements Management Plan: requirement attributes; rganizatin; priritizatin; traceability matrix; change management prcesses; BA Perfrmance Plan: metric guidelines; cmmn BA metrics. A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 24 PDUs; AIPM: 15 CPD pints 3 Cpyright Aspire Australasia Pty Ltd

4 Eliciting Business Requirements Cde BANE2 In rder t navigate the plitical landscape t meet r exceed custmer expectatins n any prject, it is essential t efficiently and effectively gather their requirements. This helps yu develp skills and learn techniques t translate custmer needs int prject requirements. It prvides a framewrk fr identifying business prblems, and linking requirements t business bjectives in rder t slve business prblems and set prject scpe. The apprach taken is applicable t all types f requirements gathering effrts, including systems develpment prjects. Many practical and engaging exercises and rle playing help walk peple thrugh the cncepts presented, and affrd ample practice techniques learned. By the end f this shrt, participants will be able t: Understand what requirements are and why they are critical t success; Understand the verall requirements prcess; Use a systematic prcess fr gathering requirements; Describe and identify key stakehlders fr requirements gathering sessins: Use numerus methds f eliciting the right infrmatin frm yur clients in the right situatins; Better handle difficult peple situatins; Gain cnsensus n pririties f requirements. This event is designed fr new business analysts, business peple, systems analysts, prject managers, and anyne wh is invlved in the develpment f any business prduct, nt just sftware develpment Prerequisites Participants shuld have wrked n the analysis, develpment, maintenance r enhancement f at least ne business prduct This shrt cvers: Intrductin: definitins; cntext; distinctin between requirements and design; requirements prcess steps; High level requirements: defining prblem/need (rt causes, SARIE and fishbne); bjectives and deliverables; Preparing fr elicitatin: bjectives; infrmatin gathering techniques; key rles; agenda and grund rules; Getting t cnsensus: cnflict; handling difficult peple; priritizing requirements; A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 16 PDUs; AIPM: 15 CPD pints 4 Cpyright Aspire Australasia Pty Ltd

5 Defining and Analysing Requirements Cde BAND3 Perhaps the single mst difficult prject phase is gathering and managing prject and prduct requirements. This examines several facets f the prcess. It takes the apprach that gathering requirements is a cnsultative activity and presents several methds, mdels and techniques t help IT prfessinals wrk business as cnsultants. Yu will als learn hw t gather, dcument and trace requirements thrughut the prject life cycle. After taking this, yu will lk at the requirements prcess in a whle new light and be much mre effective at managing the effrt t prduce prducts that will delight yur custmers. By the end f this shrt, participants will be able t Use a systematic prcess fr gathering, dcumenting, and managing requirements that are critical t business success; Trace requirements back t business prblems and business bjectives and frward t cnstructin and testing; Identify prject stakehlders and demnstrate the keys t btaining stakehlder trust, wnership and cmmitment; Use methds f eliciting infrmatin, including a handy prttyping technique: List the cmpnents f a "great" requirement and prvide examples f each; Build a cmplete package f business requirements, leveraging the interdependencies f data, prcesses and user interfaces: Manage business requirements, including additinal requirements that surface thrughut the prject; hidden requirements This shrt is designed fr business analysts, requirements managers, prject managers and anyne wh is invlved in sftware develpment prjects. It als prvides excellent infrmatin fr business clients and spnsrs, quality assurance analysts, and ther stakehlders invlved in sftware develpment prjects. Prerequisites N technical experience is necessary, but an understanding f applicatins develpment is required. This shrt cvers: Requirements Management:: business cntext; business rules and requirements; requirements traceability; Effective Elicitatin: cnsideratins in chsing techniques; Stakehlders, Partnerships and Accuntability: characteristics f an effective Business Analyst; partnership and trust; respnsibility assignment matrix; Prcess Mapping: prcess diagrams; prcess scpe; primary and alternate paths; exceptins Translating Infrmatin Requirements: entities, attributes, relatinships; business rules Use Cases: basics; narrative flw f events; iteratins; Use Cases and Test Cases; User Interfaces and Prttyping: purpse f prttypes; actrs, bjectives, and scenaris; rles; prttype review; Managing Changes: scpe management; scpe creep; strategies fr scpe management; A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins. thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 16 PDUs; AIPM: 14 CPD pints 5 Cpyright Aspire Australasia Pty Ltd

6 Business Prcess Mdelling Cde BANP2 T harness the wrk dne in rganizatins, and t increase prductivity, it is essential t understand hw t mdel business prcesses. This explres the need fr mdelling business prcesses, hw prcess mdelling is ne part f a larger framewrk fr achieving higher quality thrugh Business Prcess Management, the essential steps t prcess mdelling, and the critical success factrs fr making the effrt successful. It prvides a practical framewrk fr understanding and mdelling business prcesses and describes hw t develp a variety f prcess mdel types. The mst cmmn prcess mdelling standards are taught, assuring yu the maximum applicability t yur envirnment. Last, it prvides valuable facilitatin tips and techniques t help ensure that yur mdelling sessins stay fcused, and are viewed as successful by all invlved. By the end f this shrt, participants will be able t: Describe the purpse and benefits f Business Prcess Mdelling; Describe the cmpnents f an industry-standard Business Prcess Management framewrk and hw Business Prcess Mdelling fits int it; Describe at a high level the Business Prcess Management (BPM) framewrk and match where the prcess mdels frm this are used in each; Discuss the essential business prcess mdelling cmpnents, steps and ingredients that are necessary fr success; Discver apprpriate elements f prcesses that need t be dcumented; Understand the different views business prcesses can depict, including as-is and t-be prcess maps; Use prcess maps t discver, dcument, and cmmunicate abut prcesses; Describe the imprtance f setting prcess bundaries and hw that can make yur mdelling mre prductive; Develp a variety f clear and cnsistent prcess mdels, understanding when t use each Create primary and alternate paths in mdels, and use a technique t help fcus n each when apprpriate fr maximum prductivity; Wrk effectively key stakehlders invlved in each prcess mdelling sessin; Use basic facilitatin techniques; Understand the relatinship between business prcess mdelling and autmating business prcesses; Develp mdels used t check fr cmpleteness and cnsistency f balanced data and prcess. Prcess analysts, business analysts, prject managers, business prcess wners, general business staff, and anyne wh needs the skills t understand, mdel, and manage business prcesses Prerequisites Sme basic understanding r expsure t prcess cncepts. This shrt cvers: Intrductin t Business Prcess Mdelling (BPM) cncepts: types; usage; benefits Framing the Prcess: terminlgy; mdelling/elicitatin sessins; rles and respnsibilities; scpe creep; pre- and pst-cnditins; Scpe Diagrams; the Supplier/Input/Prcess/Output/ Custmer (SIPOC) chart; Variatins Lists; Prcess Mapping: definitins; ntatins; develping scenaris; primary and alternate paths; swim lanes Refining Prcess Maps: mapping prblems and hw t crrect them; Effective Facilitatin Techniques: rles; eliciting What vs. Hw; tls and techniques; UML and BPMN: ntatins and ISO equivalents; activity diagrams; additinal BPMN symbls and their uses; wrking with multiple standards; Prcess Maps in Requirements: Cncurrent business mdelling; balancing data and prcess; state transitin mdel; interactin mdel ; Autmatin and Enterprise Prcess Mdelling: identifying and rganizing prcesses; hierarchy functin/prcess mdel; Value Chain mdels. A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins. thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 8 PDUs; AIPM: 10 CPD pints 6 Cpyright Aspire Australasia Pty Ltd

7 Business Prcess Imprvement Cde BANI2 Perhaps n ther skill can yield such immediate results and payback than learning hw t imprve business prcesses. This explres the need fr a business prcess fcus, the essential steps fr prcess imprvement, and the critical success factrs fr making the effrt successful. It prvides a practical framewrk fr imprving prcess and describes many tried and true prcess imprvement cncepts and techniques. Lastly, it prvides valuable tips and techniques t intrduce prcess changes effectively, t get the mst frm yur prcess imprvement effrt. Presented in a methdlgy-neutral way, participants can easily apply the knwledge and skills t any envirnment, and use the techniques immediately upn leaving class. By the end f this shrt, participants will be able t: Describe the purpse, benefits, and critical issues f Business Prcess Imprvement (BPI); Name several critical success factrs that lead t effective BPI, and describe hw t utilize them; List the essential cmpnents and steps f prcess analysis; Emply industry-standard techniques fr analysing the rt cause f prcess prblems, such as Fishbne Diagrams, Paret analysis, Inter-Relatinship Diagrams, Value Stream Analysis, etc; Discver apprpriate metrics fr analysing business prcesses that prvide sufficient insights int prcess effectiveness; Use prcess maps t discver and analyse prcess prblems; Design new prcesses using lean techniques that eliminate waste and maximize business value, using three standard bjectives t ptimize prcess design; Identify the parts f a prcess that give rise t functinal requirements fr prjects that autmate prcesses; Discuss the imprtance f mnitring and managing prcesses; Chse critical metrics fr the nging mnitring f prcess perfrmance and efficiency, including the use f Business Intelligence fr mnitring and reprting; Describe and develp a cntrl plan t assure the cntinued effectiveness f prcesses; Describe the cmpnents f an industry-standard Business Prcess Management framewrk and hw BPI fits int it; Identify prcess risks and hw t mitigate them; Discuss the interdependence f peple, prcesses, and systems and hw it relates t effective intrductin f prcess changes; Facilitate the intrductin f prcess change in the rganizatin, using accepted and practical techniques; Describe hw impact analysis can help t understand true cst f change when planning fr change intrductin; Use effective mtivatin t increase yur chances f success when intrducing prcess changes; Make cnsulting-like prcess recmmendatins that get adpted and accepted. Prcess analysts, business analysts, prject managers, business prcess wners, general business staff, and anyne wh needs the skills t imprve and/r manage business prcesses Prerequisites Experience r training in mdelling r mapping business prcesses. The Business Prcess Mdelling satisfies this prerequisite This wrkshp cvers: Business Prcess Imprvement (BPI) Fundatin: challenges f imprving prcesses; benefits; a business activity frmula fr imprvement; justifying the cst; cntinuus prcess imprvement ; critical success factrs (CSF s); a framewrk fr Business Prcess Management (BPM); Business Prcess Analysis - Metrics: why measure?;metrics/measurements; understanding variatin; metrics best practices; Business Prcess Analysis Analysis: key areas f analysis: data, prcess and rt cause; three lenses: peple, prcess, r platfrm; prcess analysis techniques; Business Prcess Design: principles; bjectives; techniques; cmmn design flaws; Transfrmatin Prcesses: identify and address bstacles; rganizatinal change management curve; change tls and methds; prjects a change engines A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins. thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 8 PDUs; AIPM: 10 CPD pints 7 Cpyright Aspire Australasia Pty Ltd

8 Use Case Essentials Cde BANU1 Use cases are a highly effective tl fr gathering requirements fr sftware develpment. There is cnfusin in the applicatin f use cases, and their mst effective usage. Our demystifies use cases by translating their thery int practice. It helps participants learn the needed cncepts in business terms and by putting thse cncepts int direct applicatin. Add t yur requirementsgathering repertire and set the stage fr later translatin f requirements int sftware-friendly frmats. The cvers the fundamentals and reinfrces them with several in-depth wrkshps using a cmprehensive case study. Leave class cnfidence t gather requirements using use case scenaris and activity diagrams. Participants will gain new skills and cnfidence that they can gather mre cmplete and thrugh requirements. By the end f this shrt, participants will be able t: Define the majr cmpnents f use case mdels using the Unified Mdelling Language (UML): actrs; use cases; use case diagrams; use case flw f events. Develp a use case diagram t cmmunicate the system scpe; Describe use cases with a narrative flw f events; Develp primary path scenaris t describe the rutine prcessing; Dcument alternate paths fr exceptins; Learn hw Activity Diagrams differ frm Prcess Maps and the advantages f using them; Develp Activity Diagrams t chart the scenaris; Describe generalizatin, extend and include relatinships. This is designed fr business analysis, business experts, and systems analysts Prerequisites Sme basic understanding r expsure t prcess cncepts wuld be useful. This is meant t be taken fllwing either ur Business Analysis Fundamentals r Managing Business Requirements s, but can be taken independently if the rganizatin chses. This cvers: Use Case : hw use cases fit int the requirements prcess; benefits; basic elements; pitfalls t avid; Use Case Diagrams: mdels; scpe; actrs; steps; granularity; Narrative flw f events: primary path; pre- and pst-cnditins, main flw, alternate flws, exceptin flws; Activity Diagrams: diagramming cnventins; decisin diamnds and guard cnditins; lping Use Case Relatinships: generalizatins; extends ;includes; Use Case Packages. A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins. thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 8 PDUs; AIPM: 10 CPD pints 8 Cpyright Aspire Australasia Pty Ltd

9 Use Case Mdelling Cde BANM2 Use cases prvide a structured, industry-standard way f eliciting and dcumenting functinal requirements. The prcess enhances cmmunicatin between business analysts and business custmers, and lays the fundatin fr user interface design and test case develpment. They als prvide insights int data requirements, and help clients articulate their needs in ways ther requirements activities can t. This prvides the right blend f knwledge and skills fr peple t understand and mdel use cases effectively. ees will learn where use cases are mst effective, a step-by-step methd fr creating them, and numerus guidelines and tips t enhance creating them. Participants als receive a cmprehensive Use Case template that can be readily used back n the jb. Fr nsite presentatin, a cmpany s wn template can be easily incrprated int the. By the end f this shrt, participants will be able t: Define the majr cmpnents f use case mdels using the Unified Mdelling Language (UML): use case diagram; actrs; use cases; interfaces; flw f events. Develp a use case diagram t cmmunicate the system scpe; Describe use cases with a narrative flw f events; Develp primary path scenaris t describe the rutine prcessing; Dcument alternate and exceptin paths fr different scenaris; Develp Activity Diagrams t chart the scenaris f a use case; Diagram generalizatin, extend and include relatinships; Leverage use cases t quickly create test cases; Develp user interfaces frm use cases, and uncver hidden requirements; Create Class Diagrams frm use cases. This is intended fr IT prfessinals; business clients and prject managers wh want t develp sftware applicatins quickly and with minimal change. Prerequisites Experience relating t sftware develpment is highly recmmended This wrkshp cvers: Use Case Mdelling : business cntext; benefits; definitins, elements, and cmpnents; levels f use cases and a framewrk fr develping them; pitfalls t avid and tips fr aviding them; Use Case Diagrams: defining the system/prblem dmain; finding actrs and use cases; steps; interfaces; tips fr finding use cases; Narrative Flws f Events: primary, alternate, and exceptin paths; use case scpe: pre-and pst-cnditins; scenaris; dcumenting flws and scenaris; tips; Use Cases, Test Cases, and User Interfaces: relatinship between use cases and test cases/scenaris; translating use cases int test cases; user interfaces and hidden requirements; prttyping rles, preparatin, and executin. Use Cases and Class Diagrams: UML ntatin; class and bject relatinships; extracting classes frm use cases; verifying class: attributes, peratins, and assciatins/multiplicity; packaging and generalizing classes; Activity Diagrams: purpse, UML ntatin and terminlgy, advantages f this mdelling technique; decisin diamnds and guard cnditins; lping; Use Case Relatinships: UML ntatin; include and extend relatinships; generalising relatinship; use case packages; Dcumenting Use Cases. A cmprehensive Delegate Wrkbk cmplete with examples and wrkshp slutins. thrughut the. The use f a realistic case study will help reinfrce cncepts learned. Students Prfessinal PMI: 8 PDUs; AIPM: 10 CPD pints 9 Cpyright Aspire Australasia Pty Ltd