WE HAVE PROJECT MANAGEMENT, SO WHY ARE WE STILL FAILING? And Would We Recognize Success If We Saw It?
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1 WE HAVE PROJECT MANAGEMENT, SO WHY ARE WE STILL FAILING? And Would We Recognize Success If We Saw It?
2 Project problems and solutions The problems The solutions 16.2% successful 52.7% challenged 31.1% failed The Standish Group s CHAOS Report, 1994 Promise of project management Project managers emerging as professionals PMOs
3 And yet According to the 2004 Standish Group CHAOS Report: 29% of IT projects are successful 53% are challenged 18% fail
4 Top reasons projects fail Incomplete requirements Unmanaged change Project conflict Poor communication
5 Mistakes we are making Implementing project management in a vacuum Committing to too many projects Soft focus on project reporting and control Inappropriate responses to change Lack of understanding of what we want
6 Q: How can we fix this? A: Enterprise project management. Seven steps to integrated project health 1. Engage stakeholders 2. Portfolio planning 3. Define success 4. Prepare the organization 5. Implementation: simplify, simplify, simplify 6. Support your project managers 7. Learn from experience
7 The foundation Engage Stakeholder s Foundation Plan Portfolio Define Success
8 Step 1: Engage your stakeholders Risks of unengaged stakeholders Commitment to wrong projects Diminished support Working around you Deteriorating relationships
9 Step 1: Engage your stakeholders Set expectations in both directions Understand Strategic goals Needs Risk tolerance Dependencies Constraints Follow up
10 Step 2: Plan your portfolio Risks of an unplanned portfolio Overwhelmed by multitude of projects Lack of clear, strong vision Missed opportunities Missed dependencies Overtaxed work force Inability to meet goals
11 Step 2: Plan your portfolio Define strategic goals Take a meaningful inventory Understand how projects support goals Purposefully plan project work
12 Step 3: Define success Risks of poorly defined success criteria Decreased chance of getting where you want to be Greater chance of ending up somewhere you don t want to be Missed leadership opportunities Poor morale Misaligned focus
13 Step 3: Define success Portfolio and program: what are the high level goals Project: what is important on this project Product: what does the end result look like Specific Measurable Achievable Realistic Time bound
14 Continuous improvement Prepare the organization Learn from experience Implement & Support the PMs
15 Step 4: Prepare the organization Risks of an unprepared organization Lack of participation Processes fail Diminished effectiveness of PM Misinformation Poor morale Sabotage
16 Step 4: Prepare the organization Identify critical needs and opportunities Develop a phased plan Understand costs Educate Open the communication channels Publish results
17 Step 5: Implementation - simplify, simplify, simplify Start small but strong Utilize a phased implementation Consider a pilot Expect and encourage bottom up leadership Review and adjust
18 Step 5: Implementation - simplify, simplify, simplify Key initial elements Requirements and scope definition Change management Communication planning Risk planning Project measurement
19 Step 6: Support project managers Communicate success criteria Consult and listen Don t shoot the messenger Encourage leadership, accountability, and responsibility Allow flexibility Provide for continuing education
20 Step 6: Support project managers Project management basics Planning Scope Estimates Risk Communication Monitoring and status Project measurement Forecasts Project control Project integration Change management
21 Step 7: Learn from experience Feedback: open dialogue concerning current efforts Input: ideas for the future Review: objective analysis of performance against plan Lessons learned at every gateway
22 Seven step solution Enterprise project management 1. Engage stakeholders 2. Portfolio planning 3. Define success 4. Prepare the organization 5. Implementation: simplify, simplify, simplify 6. Support your project managers 7. Learn from experience
23 LINDSAY CHAMBERLAIN, PMP, MLIS
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