Make SQL 2012 Pay for Itself. Computacenter White Paper

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1 Make SQL 2012 Pay for Itself Computacenter White Paper

2 Contents Document Purpose Licensing Models Which Method to Use Summary Computacenter s Capability 2

3 Document Purpose It s all too common to look at the business requirements for SQL, design infrastructure around this need, then source hardware and licenses to meet the design. This has been possible with SQL because its licensing was relatively generous in licensing physical processors regardless of their specification or intended purpose (virtual or physical). This method no longer works the cost differential between designing infrastructure with or without licensing in mind can be significant enough to pay for that infrastructure in its entirety. The design needs to be collapsed so licensing becomes part of the design phase. What doesn t help is that licensing SQL server has always been a complex subject to get right. There are so many options, discount schemes, subscription models and detailed considerations that even the best licensing partner may not give the most economic solution. SQL has previously had two commonly known license models: Server License + Client Access License (CAL) (where a CAL can be assigned to a User or a Device) and... Per Processor Specify Requirements Design SQL Estate Acquire Licenses To Suit Just to illustrate how complicated things have now become, here are just a few considerations that can impact the type or number of licenses you require to fit your SQL estate requirements! You cannot use the Server + CAL model if you cannot accurately count the number of users/devices. This makes the licensing model invalid for public facing websites unless access is controlled by a portal where you know the identity of every user Connection pooling does not allow you to reduce the number of CALs required every user, however they connect, even multiple users accessing through a single device simultaneously, all need an individual CAL You cannot use the Server + CAL model on the Enterprise Edition of SQL any more. It s Standard Edition only; although like all rules, there is one exception here, mentioned later. Per processor licensing has now become Per Core, where a core is counted as a physical core. Hyperthreaded cores are not physical cores, so an Intel processor with four cores with hyperthreading, will show up in SQL as eight cores. Only four need licensing. If your physical processor is one of a short published list of specific models, you only need to count ¾ of the Cores in the processor The minimum number of cores you can license is four, so a dual-core processor or virtual machine with two virtual cores (vcpus) requires four core licenses On the Enterprise Edition you can choose to license per core based on physical cores OR on vcpus whichever is the more economical. On Standard Edition, if you are virtualising, you must license per vcpu As you can see, it s important from the point of view of accurate licensing that you know how your SQL servers will be used, or by who as the end users. The edition is also important in terms of license options as well as the features they provide. In short, the design of a new or refreshed SQL estate needs to consider its exposure to licensing at a very early stage in planning. This document aims to clarify the license clauses and their effect, and help you to achieve this goal. 3

4 Licensing Models The three options The current license model for Microsoft SQL Server has three basic license methods 1 Licensed by each device or user with a Client Access License (CAL), and then purchase a server license for a nominal fee as new SQL servers are added to the estate. 2 Licensed by the hardware, based on the processor cores, enabling any number of users accessing any number of databases on that server. 3 Licensed by virtual servers based on the virtual cores again for any number of users accessing it. NOTE: Microsoft does offer another type of CAL known as a CAL Suite. This is a composite license that allows the client to use multiple Microsoft server applications such as Windows Server, Exchange, Sharepoint etc. It comes in two forms depending on the quantity of licenses in the suite Core or Enterprise. NEITHER of these forms covers SQL Server. Every Server licensed Server + CAL Every Client licensed Every Physical or VM core licensed Core Based Licensing Any number of clients, anywhere. No client licenses required. 4

5 Server + CAL Device and User CALs currently cost the same, but are different and cannot be used interchangeably. You need to elect at the time of purchasing whether you re buying a User or Device CAL. The differentiator is whether you have more devices than users (quite common given the number of different devices a single employee has access to now), or more users than devices. It is the market s expectation that the cost of User based CALs across the Microsoft suite will increase compared to that of device CALs mainly due to the expansion of devices utilised by employees such as ipads, Smartphones etc. Key considerations: Server + CAL based licensing is not available in Enterprise Edition+ The number of Devices or Users must be readily countable. If you are not able to provide an accurate count, this model cannot be used. An external user is one not employed by the organisation purchasing the licenses, such as a business partner or secured client portal. Users accessing SQL by this method still need a CAL and must still be readily countable. There is no External Connector for SQL Server + CAL licensing. This is a feature that extended the scope of a CAL to cover any number of external users per server. If the number of external users cannot be counted, per-core licensing must be used. + NOTE: If you have an existing EA or EAP agreement with Microsoft that is active after 30th June 2012, this enables the purchase of Server + CAL licenses for Enterprise Edition for the duration of that agreement. There may be some room for negotiation to purchase this license model from your license provider even if you are not in this situation. However, the software is limited to a maximum of 20 cores no more than 20 are presented to SQL! Once a Server license is purchased for a server, it permits as many users/devices to connect as you have CALs for. It also licenses as many instances of SQL as you might install on that server, but does NOT permit you to install instances in VM guest operating systems. In this case, each VM guest would need its own Server license. A key recommendation when employing this option is to establish two areas: Ability of connections - When Microsoft run any software licence compliance reviews the licensing approach is based on trust and this is especially true for CAL management. The one key piece of evidence they would require is can the devices/users connect to SQL and NOT do the devices/users connect to SQL. Calculation of unique users/devices - As each device/user only requires 1 CAL to connect to any number of servers, double counting can often occur. How does Virtualisation affect the definition of a Server Virtualisation was once not considered robust enough to manage the resource requirements of a SQL server, but with advancements in virtualisation over recent years, and the weight of benefits it brings, more and more SQL servers are being virtualised. Consequently, the biggest differences in the latest licensing model for SQL are around how virtual servers are licensed. In the Server + CAL mode, a VM Guest is the same as a physical server running SQL. In other words, a VM Host running four SQL Server VM Guests would need four Server licenses one each. LEGEND One SQL SERVER License One User Client Access License (CAL) User may only connect via a single device at once One Device Client Access License (CAL) Device may only be used by a single user at once An installed INSTANCE of SQL Server A Virtual Server Host with 3 running VM Guests A Physical Server 5

6 Per Core Almost all processors used in servers now have multiple physical cores within them, providing parallel threads of processing. The more cores a processor has (and the more physical processors as well), the more concurrent tasks the server can handle. SQL makes excellent use of multiple cores so making good provision for this is advisable. If you re licensing the cores within a physical server, you must count ALL the cores not just the ones you intend to use. Whilst it s technically possible to limit SQL to only using a fraction of the cores in a server, all must be licensed. The effect of virtualisation on cores is covered in the next section. The technology of Hyperthreading splits each physical core in two logical cores and enables it to process twice as many threads at once. This splitting of cores can be ignored and just the number of physical processor cores counted Some processor architectures make better use of physical cores than others. To reflect this, a Core Factor table is published by Microsoft with an effective discount applied for particular processor models. For licensing purposes, there is a minimum of 4 cores per CPU (the Core Factor Table enforces this rule), and core licenses are sold in 2-core packs How does Virtualisation affect the definition of a Core In the core based licensing model, how a Core is counted depends on the edition and the circumstance. In Standard Edition, a licensable core is the same as a virtual CPU assigned to the guest operating system. For license calculation purposes, there is a minimum count of four. This is very important a VM with 2 vcpus still needs to be licensed the same as one with four vcpus! In Enterprise Edition, it s optional whether you count the physical cores of the VM hosts, or the vcpus of the guests (the four core minimum still applies in either scenario). Scenario 1 STANDARD or ENTERPRISE A physical server with 2 x 8-core CPUs. Requires 8 License Packs. LEGEND One 2-Core SQL Server License Pack An installed INSTANCE of SQL Server A Virtual Server Host Scenario 2 STANDARD or ENTERPRISE A virtual server host with three VM Guests. Minimum 4 Core licenses per VM. Requires 8 License Packs. A Physical Server, or Virtual Server when in a Virtual Server Host A processor Core, or Virtual CPU when in a Virtual Server Scenario 3 ENTERPRISE Only A virtual server host with 2 x 8-Core CPUs. Maximum of 16 VMs with no lower or upper limit on vcpus per VM. Requires 8 License Packs. 6

7 More on Licensing a Virtual Server The three licensing options are available for virtual servers, but the edition is important. Standard Edition Enterprise Edition Server + CAL + Per-physical Core Per-physical Core on Virtual Server Host Per-virtual Core + The caveat here for an existing license agreement has been covered. Key considerations: There is a minimum of four cores per VM (for licensing purposes). So a 2 core VM needs four core licenses. The Core Factor Table does not apply when licensing virtual server guests. Every virtual core of every virtual server that runs SQL needs to be licensed with the minimum of four cores per server. This can add up to more virtual core licenses than there are physical cores in the host. If going for dense consolidation and lots of SQL servers are on a single host, it can be more economic (and permitted) to license the physical server and NOT the VMs. This method only applies to Enterprise Edition. Licensing the hardware of the VM Host does introduce a VM Guest limit. This is set equal to the total number of cores in the server (so 2 CPUs, 8 cores each, maximum of 16 VMs on the host). However, those VMs can over-commit the server with more vcpus than cores in the server. Hyperthreading presents more cores to the hypervisor than are required for licensing. Software Assurance removes this limit an unlimited number of VMs are permitted. A SQL Server may be moved to another host as part of clustering, high availability, disaster recovery or dynamic re-hosting for performance, only ONCE every 90 days and both servers must be in the same server farm. Software Assurance removes this 90 day limit, and also extends to permit migration outside of the server farm once every 90 days. If multiple hardware cores are supporting a single virtual core, the hardware cores must be counted for licensing. This in theory prevents using a 16-core physical server hosting a single large VM with 4 vcpus in an attempt to only require 4 core licenses. 16 core licenses would be needed. 7

8 Upgrading Licenses under an Existing Software Assurance Agreement Microsoft does not provide any Upgrade license for SQL Server unless you elected to purchase Software Assurance (SA) with your existing licenses. As long as your SA is active at the time of transitioning your licenses to SQL 2012 (SA is valid for a specific number of years 1, 2 or 3 - then needs renewing) then licenses can be converted. Existing License Datacenter Edition Per-Processor License Standard or Enterprise Per-Server + CAL License Standard or Enterprise New Entitlement For each individual server, calculate the total number of physical cores in all processors licensed Take the larger of either this figure, or 8. Repeat for every licensed server This entitlement then applies to Core licenses of Enterprise Edition For each individual server, calculate the total number of physical cores in all processors licensed Take the larger of either this figure, or 4. Repeat for every licensed server Direct equivalent in SQL All existing licenses can convert to 2012 For Enterprise Edition, an artificial limit of 20 cores per server is applied When upgrading to SQL 2012 under an SA agreement, the SA agreement must be renewed in order for the licenses to be fully functional as a pool of Core license packs to be used on new servers. If SA is not renewed on the exit of the previous one, the processor license assignment remains. In practice, this means that one processor license on a 6-core processor becomes six core licenses that can be used on a single processor for SQL If the SA agreement is NOT renewed, or whenever an existing SA expires, the features of that SA in use expire at the same time. This is particularly of note for virtual host servers licensed for the physical cores in the server SA permits an unlimited number of guests, but when that expires, the limit equal to the total number of physical cores takes precedence. Some VM guests may have to be moved off the host and licensed elsewhere, or additional core licenses purchased for the additional vcpus. 8

9 Which Method to Use Server + CAL or Core To work out whether licensing by Server + CAL or Core is more appropriate, it s necessary to work out the current and future extent of your SQL estate. The values used in the following examples are indicative only. They should not be used in order to calculate an actual cost estimate only a relative difference between the models. The ratio that determines which model is more cost effective is the number of SQL servers per user. Since a CAL can permit access to any number of servers, it suits a large server estate high ratio of SQL Servers to Users. Since a Core license can permit an unlimited number of users access to a single server, it suits a smaller more consolidated SQL estate with a large user base low ratio of SQL Servers to Users. Using an example of a 10,000 user organisation, CALs would cost 1.56m, plus 668 per server to license. A typical 2 x 4 core CPU server (8 cores for licensing) would cost 10.5k to license an unlimited number of users (note this is all using Standard Edition since there s no comparative model for Enterprise Edition using CALs unless you have an existing arrangement with Microsoft to permit this under an upgrade agreement) As the SQL server estate grows, the CAL model changes very little since each additional server only costs 668. However, the high initial cost for the CALs means you can license quite a lot of physical servers using the Core model before the CAL model becomes more cost effective. Server + CAL model offers control of costs if you re expecting your SQL server estate to expand to multiple servers with a relatively constant number of users/devices Core model offers control of costs if you re expecting your user count to grow whilst your SQL servers remain consolidated in a confined estate. 9

10 Standard or Enterprise If licensing physical hardware only, without virtualisation, then Enterprise Edition is approximately twice the cost of Standard Edition in a linear scale. Please see the following for information on feature benefits of Enterprise Edition that may justify this cost differential: When licensing a virtualised estate, the biggest difference between Standard and Enterprise Editions is that Enterprise Edition may be licensed on the underlying VM Host hardware for concentrated virtualisation. The advantage with Standard Edition is that you don t have to concentrate your VMs on distinct hosts you can spread them around your VM estate. However, they must have a minimum of 4 vcpus licensed each. Using an example of VM hosts with two 8-core physical CPUs, each host can have 16 VMs (or more with SA active) running with a variety of numbers of vcpus allocated to each as desired. This is compared to a distributed SQL estate on VMs around multiple hosts. In this case, each VM needs a minimum of 4 vcpus licensed. As each physical server becomes fully populated with VMs, the equivalent licensed cost of those VMs in Enterprise Edition is actually LESS than the cost of the same number of Standard Edition VMs spread around the estate. Standard Edition is best for physical or virtual estates where Enterprise features are not required, and it is not possible to dedicate fully populated VM hosts to SQL Enterprise Edition is best where the Enterprise features are required, or for larger estates where dedicated VM hosts can be assigned to SQL. 10

11 Impact of Processor Architecture on License Cost and Consolidation Ratio For larger organisations with many thousands of users and hundreds of applications reliant on SQL, the most economical solution is to consolidate SQL on to virtualised servers in a dedicated cluster of hosts. In order to achieve the highest degree of consolidation whether using virtualisation, multiinstancing, or a combination of both, the performance and number of cores of the physical CPUs is important. As an example, a lower value processor utilising a high core count to boost performance may not be an economic investment. The information below was collated by the Transaction Processing Performance Council in their TPC-E results a performance test specific to the requirements of an OLTP database load on a server. The results were downloaded for analysis on 15th October 2012 at 10:14 from TPC-E Results for Hyperthread and non-hyperthread processors 16 Physical Cores 8 Physical Cores Company HP IBM System HP ProLiant DL385 G7 Server IBM System x3650 M4 TpsE 1, , Price/Perf Total Sys. Cost 316, ,271 Currency USD USD Database Software Operating System Server CPU Type Microsoft SQL Server 2008R2 SP1 Enterprise Edition Microsoft Windows Server 2008R2 SP1 Enterprise Edition AMD Opteron 6282 SE 2.60 GHz Microsoft SQL Server 2012 Enterprise Edition Microsoft Windows Server 2008R2 SP1 Enterprise Edition Intel Xeon Processor E GHz Total Server Processors 2 2 Total Server Cores Total Server Threads Max VMs per Server Note that due to Hyperthreading on the Intel processor, despite the lower core count, both servers have the same total number of Threads. However, since hyperthread cores are not counted as physical cores from a licensing perspective, the 8 core processor is more economic to license as well as more performant. As long as Software Assurance is applied to the core licenses, there is no limit to the number of VMs the host can run, so there is no difference in capacity limits between the two example servers. # Cores Core Factor SQL License Per CPU* Intel E ,963 AMD Opteron ,445 *Enterprise Edition with Software Assurance based on Select Plus level G valid Nov So with these two particular examples, both can support the same total number of vcpus across all virtual servers, or the same total number of threads to locally installed instances of SQL. However, the Intel Xeon processor is a third less to license, and a third faster in performance tests as well. This makes it a better choice for consolidating SQL on to a dedicated cluster of servers and is a key example of why licensing needs to be considered at the design stage of a SQL estate. 11

12 License Mobility and Software Assurance Occasionally it is necessary to move a SQL instance or a virtual server running SQL from one host to another. This may either be as part of a load-balancing service, failover in high availability or disaster recovery, or transfer to another host environment. SQL Server natively has a certain degree of provision for this, which can be expanded on by adding Software Assurance. SQL 2012 permits running ONE copy of the databases within an instance on another server (physical or virtual) in a warm-standby mode without needing to be licensed itself. This means it s ready to take over the active role for the database if required, but is not being accessed by any user or automated process. This specifically excludes permission to use the secondary database for consistency checks, backups, analysis services processing, reporting or any other read or write access. Software Assurance expands on this feature by permitting *temporary* use of the standby databases as long as the secondary server is intended for disaster recovery purposes and is otherwise normally unavailable. The exclusions listed above could all be considered as temporary use so would be permitted with the exception of Reporting since that would be considered as end-user access and more frequent than temporary. Once you have moved the instance to another host for whatever reason, your license transfers to the secondary server. The license must be valid for this (i.e. license as many cores as are available if using the core based license model, so always design disaster recovery servers to have the same or less exposure to licensing as the primary.) You can fail back to the Primary server, but cannot further move the SQL instance to another host within 90 days. Further moves of the instance can only happen once every 90 days. Software Assurance expands on this feature by permitting multiple moves without a 90 day time limit. This makes it essential for a DRS scenario where virtual servers are dynamically migrated around hosts according to workload. The information above applies to environments where the Primary and Secondary servers are in the SAME server farm. A server farm is defined as server infrastructure in no more than two datacenters, separated by no more than 4 hours of time-zones, OR no more than two datacenters located anywhere within the European Union and/or the European Free Trade Association. Also, the Secondary server may not be in a publicly hosted environment. Software Assurance expands on this feature by permitting one move within any 90 day period between a primary server and a secondary in another server farm or a publicly hosted service. When licensing a virtual server, whether via the SERVER+CAL or CORE license models, the license relates to the specific virtual server on the host on which it was created. There is a connection between the virtual server and the physical host hardware, meaning the same licensing rules apply. The virtual server cannot be migrated between hosts without it being regarded as a failover and so limited by the 90 day rule. Software Assurance expands on this feature by permitting any number of migrations of a VM guest around hosts within the environment s two datacenters, allowing the virtual server s license to move seamlessly with it. Software Assurance is deemed essential for all virtualised environments for this reason. 12

13 Summary There are a large number of documents available covering the details of licensing SQL server; Microsoft publishes at least two documents covering licensing for different audiences, each referencing a number of either special-case license documents, or general purpose license definition documents. There are many other sources available on the internet covering sub-sets of this information, or case studies of licensing in certain scenarios. This document aims to bring together the most pertinent information in to a single source to enable the reader to make design decisions around a SQL estate addressing license exposure at the same time. The rules described can be interpreted as restrictive and in cases, contradictory. The terms of the license are written as a contract between Microsoft and the end user and intended to provide a boundary within which a license operates in enforcement. In practice it is likely that the extent and design of a SQL estate cannot be determined to this level of detail even at the outset of a license term, or predicted through to the end of that license term. Consequently an agreement is usually made with Microsoft or a license vendor to license the estate to an agreed extent and with an agreed growth rate over the term. A true-up then occurs on the renewal of the license agreement and a new level set for the following term. Variations within the term and a small degree of migration of licenses between hosts over that term are often overlooked. It s also worth noting that the licensing of SQL is rarely isolated and usually part of a wider enterprise agreement covering many server and application products. It s still valuable to know the detailed license restrictions so you can license as close to the server estate and usage scenario as possible. However, the real value in a thorough understanding of the license terms is in the application of the right clauses and the right design to achieve your requirements of a SQL estate with the minimum exposure to license cost. SQL Edition From a licensing perspective, there are two key differences between the Standard and Enterprise editions of SQL. 1. Enterprise Edition is a cumulative license of lower editions in other words an Enterprise Edition license covers all features of the Standard and Business Intelligence editions of SQL. This allows for BI features such as SSIS and SSAS to be installed on the same server as the database services without further license implications. 2. Enterprise Edition allows for the licensing of physical hardware underlying a virtualised estate. With suitably chosen hardware and an aggressive consolidation policy, this offers the most economic solution for licensing. However, aggressive consolidation does require close monitoring in order to mitigate against resource locking by a single instance affecting others on the same host. Whilst the specific features enabled by Enterprise Edition such as data compression and column indexes may in themselves be the deciding factor for edition, it s worth remembering that these features are inherent if you deploy Enterprise Edition for one of these license deciding factors. Standard Edition s biggest license argument is that of SERVER+CAL licensing which can be cheaper if you have an estate built of a relatively high number of SQL servers along with a relatively low number of users or devices. There is an argument to license both Standard and Enterprise editions for different portions of the estate, but the calculations and decisions required for this are considerably more complex, and often outweighed by the benefits of a single inclusive license model for everything. 13

14 Splitting Components SQL Server ships with additional components that are used to create better functionality and monitoring and include the SQL Server Database Engine (DB) and Master Data Services (MDS), as well as powerful Business Intelligence (BI) tools. Additionally there are features that create the Microsoft BI platform such as Analysis Services, Integration Services, Reporting Services, Data Quality Services, and several client applications used for creating or working with analytical data. These software components of SQL Server 2012 cannot be separated for use in more than one Operating System Environment (OSE). If these components are running on a separate server than the main database server, then they still require an additional license for each additional OSE in which they are installed. Analysis and cost models should be investigated as to create the correct balance between cost and functionality; certain SQL instances may be served better by running the additional components on an additional OSE and therefore this will need to be licensed as well as the main database server. This should be validated on a case by case basis with hardware considerations of the additional OSE, but obviously with a minimum of 4 cores for licensing purposes. License Model When comparing Standard Edition licensing which is the only edition to support both SERVER+CAL and CORE models, the decision around economic licensing has two variables number of SQL servers and number of devices/users. Some assumptions also need to be made about the hardware in order to compare the CORE license equivalent. Consequently there is no linear comparison of relative cost between the models, and calculations need to be done according to specific scenarios. Simplistically, it costs the same to license one small (4 core) server to Standard Edition by the CORE model as it does to license the same server by SERVER plus 30 CALs. So if you have more than 30 users utilising this server, CORE is more economical. However, that doesn t scale out because to add a second identical server doubles the cost using the CORE model, but only requires a modestly priced SERVER license (no more CALs) for the SERVER+CAL model. The only correlation between the models and their relative cost is that of a ratio of users to SQL servers. Essentially if you have a high number of SQL servers and a low number of users (and there is no overriding requirement for Enterprise features), SERVER+CAL is likely to be the most cost effective. Equally though, in this scenario, consolidation to a smaller number of servers and using the CORE based license model is likely to be the best course of action. Software Assurance There are a number of deciding factors that add weight to the decision to apply Software Assurance to SQL licensing despite its apparently high cost. Software Assurance is only of any benefit if: you believe your hardware can host more VMs than it has physical cores - Make use of SA feature for unlimited virtualisation rights you use DRS or an equivalent technology to dynamically move VM guests around hosts and not all hosts in the cluster are individually licensed for SQL already - Make use of SA feature for license mobility you are likely to require migration of a SQL instance to a third datacenter, a geographically distant datacenter, or a public datacenter - Make use of SA feature of extended license mobility you are likely to upgrade SQL version as soon as a new one is released - Make use of SA feature of license upgrade rights you accept ongoing investment in SA at its renewal date since the expiry of SA removes the benefits that are likely to already be in use 14 This last point is important because an investment in Software Assurance is likely to be an ongoing arrangement so is a long-term commitment. Of these deciding factors, license mobility is the most pivotal one. With virtualisation being the most effective way to reduce license exposure, the benefits of having the mobility provided by virtualising SQL servers is instantly restricted without Software Assurance. Live migration of SQL servers around hosts for whatever reason is only possible without further license implications if the license mobility feature of Software Assurance is present.

15 Computacenter s Capability Computacenter s Data Optimisation Professional Services sits in the Computacenter Services Technical Service Business Unit alongside 400 consultants and project management staff, providing vendor and platform independent solutions and services to our customers. This extended reach gives the Database & Middleware Practice the benefit of choosing and designing the best possible solutions for our customers. With a wealth of skills and years of experience, the Computacenter SQL Server, Sybase and Oracle Professional Services practice offers expertise around the following areas: Design Computacenter s Consultants take on business issues and create innovative designs using current technologies. Differentiating between platforms and operating systems is becoming increasingly difficult. With the experience gained from previous projects and proof of concept testing we are able to make recommendations with a high degree of certainty on which combinations will suit which database enterprise implementations. This is backed up with accreditations and certifications from all of the major hardware vendors in the IT Industry. High Availability and Scalability By utilising the shared everything architecture the limitations of traditional shared-nothing and shared-disk approaches to provide high availability and scalability are deprecated. Backup and Recovery Regardless which backup and recovery solution are in use, Computacenter s Consultancy Practice are at the forefront of backup and recovery technologies and have designed and implemented many varied solutions. Database Virtualisation Data centre consolidation and virtualisation is a current hot topic, and until recently, most consolidation projects were carried out at the hardware level. The Computacenter database solutions team has been working closely with the server and storage teams to take advantage of database consolidation and virtualisation capabilities around database services and have architected and implemented a number of solutions for large organisations. Migration With organisations updating their technologies, from hardware to operating system, it is vital that the data from the old infrastructure be available as soon as possible in a ready and fit state for the new solution. Computacenter has performed a large amount of data migrations of varied complexity. This includes the unique capability to upgrade from one version of the database to another, updating the operating system, replacing the hardware infrastructure and integrating a new backup and recovery solution. 15

16 The Solution Centre The Solution Centre was established in 2001 to provide a secure environment in which our customers can gain access to the latest hardware and software products to carry out testing and validation of new applications or changes to existing systems. Within the Solution Centre, Computacenter can run an Oracle Proof of Concept experience, where Oracle Partners and Independent Software Vendors can attend workshops, lead by Computacenter Consultants, to learn new skills and test their products against the latest and greatest Oracle technologies, while validating new infrastructure components and gaining an understanding of the resources that their application requires. The Computacenter Solution Centre is a facility available to customers and partners who are looking to manage and reduce risk in the design and sizing of their new solutions. Computacenter s Relationship with Microsoft Computacenter a Microsoft Gold partner in a number of competencies with hundreds of certifications relating to software asset management, implementation and integration and support services. Our Competencies include: Gold Partner: Volumne Licensing, Desktop, OEM, SAM, Mgmt & Virtualisation Silver Partner: Communication, Messaging We have worked with Microsoft for more than 20 years 1 of top 5 Global Alliance Partners managed in the UK No.4 in Enterprise Partner Group within Large Account Resellers (LARS) We have over 300 Microsoft Certified Engineers We offer a Software Lifecycle management consultancy, design & deployment services 3rd largest Windows 7 deployment Partner with over 500,000 Microsoft Windows 7 seats for our customers 1m endpoint assets managed in EMEA (Europe, Middle East & Africa) We have deployed over 335,000 Exchange 2010 seats for our customers We offer a single source for procuring, implementing and supporting all Microsoft technologies Computacenter s Relationship with Oracle As an Oracle Platinum Partner Computacenter offer: Experience and expertise across the Oracle Portfolio of products Industry leading service levels and considerable track record in delivering end-to-end service solutions and strategies State-of-the-art Solutions Center hosting an Oracle proof of concept environment Access to highly trained hardware and software, pre-sales and technical Oracle Certified Professionals Proven capability to deliver Oracle solutions that add real value, on time and in budget across Europe Award Winning Partner: Oracle Partner of the Year for Engineered Solutions 2012 and Oracle Hardware and Technology Partner of the Year in

17 OUR SOFTWARE SOLUTIONS ARE BASED ON BEST-OF-BREED TECHNOLOGIES THAT CAN BE TAILORED TO MEET INDIVIDUAL CUSTOMER NEEDS PREVENT DELAYS TO TRANSFORMATIONAL PROJECTS SIMPLIFY INTEGRATION FOLLOWING MERGERS AND ACQUISITIONS REDUCE SOFTWARE LICENSING COSTS SAFEGUARD COMPLIANCE MINIMISE THE RISK OF COSTLY AUDITS SUPPORT GROWTH AND CHANGE GET MORE VALUE FROM LICENCE INVESTMENTS DECREASE LICENCE MANAGEMENT OVERHEADS ESTABLISH AN EFFECTIVE LICENCE POSITION 17

18 Computacenter (UK) Ltd Hatfield Avenue Hatfield Hertfordshire AL10 9TW United Kingdom T: +44 (0) F: +44 (0) Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to datacenter, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers infrastructures on their behalf. Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe. Computacenter 2013

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