Atomic Squad Repair Solutions

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1 Basics Professional System Evaluation & Price Quote... $ This fee is waived if recommended repair is purchased - This fee may also be used for basic resolutions to minor problems (ie: a setting in windows) Repair Bench Rush Fee... $ Rush fee for emergency computer repair needs - Rush fee is offered to allow a computer to move to front of the current evaluation queue. This does not guarantee turnaround time on the repair. - Technicians and Technology Store Employees reserve the right to suspend the rush service at anytime PC Pickup Service - Netsync will schedule a pickup of equipment from the customer s home... $ Service includes scheduled delivery after work has been completed. Customers outside of a ten minute drive from our office will pay $35 fee for each direction At Home Technical Service work done outside of 38 Temple Street (Residential Only) - We will provide any and all of the above services in the comfort of your home. - We charge a flat, per hour fee for any service requested. - Parts are not included in this price. - Minimum billing of one hour per house call. - Labor is billed in 1/4 hour increments beyond the first hour: - Per Hour... $ Mileage Charge Surcharges...$20 (locations between miles) $40 (locations over 30 miles) Computer Cleanings - Dust and dirt cleanup with our Anti-Static Vacuum... $ Cleaning is included in System Optimization or Reformat of OS - if requested by customer

2 Hardware Related Services Desktop Hardware Installation Hardware is purchased from Netsync... $20.00 Hardware is not purchased from Netsync... $ Installation of Ethernet cards, dial-up modems, optical drives, memory, etc. (Excludes Hard Drives) - Does not include the cost of the hardware - Price may increase if proper drivers or installation software (CDs/DVDs) is not present - If case modification is required to install a new power supply... Additional $20.00 Motherboard Installation Installation of motherboard into case.$75/hr - This includes the installation of a replacement motherboard and the integral parts of the machine. If windows needs reinstalled, it will incur an additional charge of our current reformat rate. Special arrangements such as RAID may also incur additional fees. Hard Drive Installation or Replacement Hard drive is purchased from Netsync... $75/hr - Install or Replacement includes format and install of operating system and system drivers. - Third party software is not covered in these prices.. - Netsync makes no guarantee that all data may be recovered with a faulty hard drive. Laptop Hardware Repair - Case Cracking Fee Replacing/Swapping/Repairing internal components (initial fee rate covers first hour)... $60.00 Labor charge each additional hour... $35.00/hr - Work inside laptops is done at $35/hr rate after initial hour if the case needs to be cracked for a screen, keyboard, or fan/heat sink replacements - Netsync repair technicians refer all customers to the System Manufacturer if a motherboard is found malfunctioning or DOA.

3 Software Related Services Reformat/Reinstall/Upgrade of Operating System Software... $ Reformat of Hard Drive and installation of Operating System to the same or newer version - Updates done with all Operating System reformats - Does not include the cost of the new software - Reformat includes backup of data - Free System Cleaning with Anti-Static Vacuum (by customer request) Install/Reinstall of System Software... $ Installation of any software other than the Operating System - Updates and configuration of software included - Does not include the cost of the new software Install/Reinstall of System Hardware Drivers... $ Updating and configuration of hardware to latest working drivers or finding missing drivers - This includes finding working drivers for Chipset, Video Card, Sound Card, Ethernet, and - Wireless drivers Lobby Consultation...$45 - If addtional lobby consultation needs exist, $45-$65 per hour rates are available. Price varies on level of consultation needed. - Provide assistance and education to customers in our 38 Temple Lobby. (Ex. Helping customer set up facebook account, teaching them computer basics, etc.)

4 Software Related Services (Continued) System Optimization (Spyware & Virus Removal with OS performance tweaks)... $ Full system scan including detection and removal of spyware and viruses - If viruses have corrupted the machine, price may increase - System defragmentation, installation of updates, registry cleaning and repair - Covers any amount of viruses infecting computer - Free Physical System Cleaning with Anti-Static Vacuum (by customer request) Professional Troubleshooting & Software Resolutions... $ Software configuration changes necessary for the correct functioning of the computer - Can include the need to re-download software or reinstall software from customer's media. - This fee may include any other type of work that is not easily covered under any other category.

5 Data and Password Related Services Data Transfer from PC to PC - Standard PC to PC Transfer Rate (any amount of data)... $75.00/hr - Transfer from Old PC to New PC if purchased from The Netsync Store... $65.00/hr Data Transfer from Removable Storage Device to PC or PC to Removal Storage Device - Standard Device to PC Transfer Rate (any amount of data)... $40.00 Data Storage or Backup - First disc in CD-R format (up to 750 MB)... $ each additional disc in CD-R format... $ First disc in DVD-R format (up to 4.7 GB)... $ each additional disc in DVD-R format... $10.00 Data Recovery (Please call one of our Technology Consultants for quotes and bench wait) - Hard Drive Diagnostics and Recovery of Data... $ Recovering data can take 3-5 business days after the start of recovery - Includes moving recovered data to PC or Storage Device if requested Partition Cloning - if new hard drive is purchased from DFT Technology Plus... $ There is no warranty on the Partition Cloning Service (data could be lost or corrupted) - Data is first backed up to a USB hard drive before drive cloning is attempted - if new hard drive is not purchased from DFT Technology Plus... $80.00 Password Recovery - Microsoft Windows or BIOS Password Recovery/Reset... $ If laptop needs take apart to reset password, will incur additional fee of $30.00 Carbonite Cloud Based Date Backup - Data backup service sold through Pricing varies based on each package. See Attached Informational Sheet. - Carbonite installation done free of charge at our 38 Temple Store but does not include cost of package selected. Onsite installation will be done at current hourly rate.

6 Student Discounts (30% or 50% Off) Current Year Student ID Shown at Pickup or Drop-off... 30% Off - Discount only valid towards the following repair services: o Basics Computer Cleanings o Hardware Related Services Hardware Upgrade o Software Related Services Reformat/Reinstall of Operating System Software System Optimization Professional Troubleshooting & Software Resolutions o Data and Password Related Services Data Transfer from PC to PC Data Recovery Current Year Student ID Shown and Student has existing services from DFT... 50% Off - Discount only valid towards the following repair services: o Basics Computer Cleanings o Hardware Related Services Hardware Upgrade o Software Related Services Reformat/Reinstall of Operating System Software System Optimization Professional Troubleshooting & Software Resolutions o Data and Password Related Services Data Transfer from PC to PC Data Recovery

7 Carbonite Rates Home billing code CARB $59.00 per computer/year Unlimited file & folder backup HomePlus billing code CARBL $99.00 per computer/year Unlimited file & folder backup External hard drive backup Mirror Image backup HomePremier - CARBPR $ per computer/year Unlimited file & folder backup External hard drive backup Mirror Image backup Courier Recovery service

8 Business - CARB $ per year Unlimited computers 250 GB included storage External hard drive backup NAS device backup BusinessPremier - CARBP $ per year Windows Server backup Database backup option Unlimited computers 500 GB included storage External hard drive backup NAS device backup