!DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária

Size: px
Start display at page:

Download "!DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária"

Transcription

1 !DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária UBA IV ENGLISH Worksheet: Writing s in English Exercise 1: Match the informal phrases (1-15) to the more formal/neutral equivalents (a-o). 1. What do you need? D 2. Thanks for the of 12 Feb. 3. Sorry, I can t make it. 4. I m sorry to tell you that 5. I promise 6. Could you? 7. You haven t 8. Don t forget 9. I need to 10. Shall I? 11. But / Also./ So 12. Please could you 13. I m sorry for 14. Re 15. See you next week. a. With regard to (or With reference to) b. I can assure you that c. We note from our records that you have not d. Please let us know your requirements. e. I was wondering if you could f. We would like to remind you that g. I look forward to meeting you next week. h. Thank you for your received 12 February. i. I am afraid I will not be able to attend. j. Would you like me to? k. I would be grateful if you could l. Please accept our apologies for m. It is necessary for me to n. We regret to advise you that o. However / In addition./ Therefore Exercise 2: Look at this business . What is it asking the reader to do? 2.1. Identify the different parts of the body (opening greeting; contents; closing remarks) 2.2. Which part of the is the most formal and polite? Underline the expressions that refer to this style Identify in the body three different verb structures: Imperative: If-clause (conditional sentence): Exercise 3: What are the following extracts about? Underline the REQUESTS for action. A. Thank you for your . Please, change your reservation as soon as possible. If you wait until the day of travel, you will have less chance of obtaining a place on the later sailing. B. Please contact me urgently on concerning your account. Alternatively if outside normal office hours, contact customer care on the above number, which offers a 6am to 9pm service. C. Thank you for your kind inquiry. We have one room left on 28 th August with en-suit shower and sea view. The rate is 86 inclusive of breakfast. If you could give us a credit card number, we will reserve the room for you. In the extract C above, the writer used a conditional form. Change it into a direct request using an imperative form. How does this change the effect?

2 !DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária UBA IV ENGLISH Exercise 4: Get the right style and tone for your reader. Read the two versions below of an from a student who needed to write to someone in authority (a professor) to get permission to use a facility in the faculty of a university. Which is better? List your reasons. #1 Subject: Career Fair Hi Lee I m an engineering student from NUS Careers Club, organizing a career fair next month. The committee has spotted a place. We are wondering if we cd use the corridor outside AS6 for the booths we will be putting up. That is a great spot for us to put the booths heavy traffic and all. Let me know soonest possible if this is OK? Awaiting your positive response! Mark #2 Request for permission to use LT6 Foyer Subject: Request for permission to use LT6 Amphitheater Dear Prof Lee I am an engineering student who is involved in organizing this year s career fair for Engineering students. This will take place in the last week of November. We would like to use the foyer outside Lecture Theatre 6. This is an ideal location for the fair for these reasons: 1. The place is quite large and will be able to take the number of booths we are planning for. 2. Traffic is heavy so the fair will get maximum exposure and attention. 3. We used it last year and the employers who participated reported that their booths were very well-visited. Hence, we would appreciate it if you could let us use this location. If you think this is possible, I will send you the official request letter. We look forward to your response. Respectfully yours Mark Jones 3rd Year, Electrical and Electronic Engineering Department Exercise 5: Be considerate of your reader. The student in the below needed to write to request a letter of recommendation. She sent the on the Monday before the Tuesday in question. Read the and state why it is considered to be an inconsiderate . Subject: Letter, please? Hi Miss Fonseca I am going for a Work & Travel Programme on the April holiday. I was required to submit a letter to prove that i am proficient in English. The letter should be official (with school letterhead) and duly sealed with the school stamp. Can you help me to write this letter, and can i collect it on Tuesday? It is quite urgent. Maria

3 4 Opening and closing A Match the beginnings (1 8) with the endings (a h). Beginnings 1 I am writing with regard to your recent . We regret to inform you that there are no double rooms available for the nights you require. c 2 Thanks so much for the wonderful present. It s exactly the book that I wanted how did you know? I m really looking forward to reading it. 3 Patricia, I ve just read your . I m so sorry to hear about what happened. 4 Sorry, I can t make it to your birthday party at Fishers restaurant, as I m away on that day. Endings a) Anyway, thanks again for inviting me, and I m really looking forward to it. Do you want me to bring anything? b) You know you can count on me if you need any support. I ll call you at the weekend to see how things are. c) Should you need any further information about room availability, we will be happy to assist you. d) I look forward to receiving this information as soon as possible. 5 I am mailing this via the Contact Us link on your website. I d like to know a few more details about the anti-virus software that s listed on the site. 6 I am writing with reference to our order number GH67. The goods arrived this morning, but you only sent 200 pieces instead of the 300 that we ordered. 7 Yes! Great! I d love to come to the party. 8 I ve just heard from Antonio about the Paris contract. It s fantastic news you worked really hard on this and you deserve the success. e) It really is great news, and I m sure that it s only the beginning of our work in the French market. f) Please deal with this matter urgently. I expect a reply from you by tomorrow morning at the latest. g) Thanks again for the gift, and give my regards to your family. h) Anyway, sorry again that I can t come, but have a great time. I hope we can meet up soon. What about going to see that new Speilberg film? 14 Basics

4 B C Match the beginning and ending pairs in section A with the descriptions (1 8) below. 1 An asking for information. Neutral style. 5d 2 An giving information. Formal style. 3 An accepting an invitation. Informal style. 4 An refusing an invitation. Informal style. 5 An of congratulations. Neutral style. 6 An of complaint. Formal style. 7 An of thanks. Neutral style. 8 An of sympathy. Informal style. Read the following sentences. Decide whether they are beginnings or endings. Then decide whether they are neutral or informal. 1 The computer network will be shut down for maintenance Beg/End Neut/Inf at 5pm on Thursday. 2 Oh, yes I ll be back late tonight. Can you do the shopping Beg/End Neut/Inf and buy something nice for dinner? Thx. 3 I look forward to receiving your advice on this matter. Beg/End Neut/Inf 4 What a surprise how nice to hear from you! Beg/End Neut/Inf 5 Bye for now. See you soon. Beg/End Neut/Inf 6 I hope that everything is okay, but do not hesitate to contact Beg/End Neut/Inf me if you need any clarification. 7 Please find attached my report, as promised in Friday s meeting. Beg/End Neut/Inf 8 I m so happy for you! Write again soon and tell me how it s going. Beg/End Neut/Inf 9 We are writing to advise you about some changes in our price list. Beg/End Neut/Inf 10 If you d like any more details, just let me know. I m away Beg/End Neut/Inf all next week but Andrea is dealing with this in my absence. 11 Just a quick note to say I really enjoyed last night. Beg/End Neut/Inf 12 Simon and I have been talking about your holiday plans for next Beg/End Neut/Inf August. It looks like we won t be able to join you. I m really sorry. D Look back at the examples in section C. Find: a) two written to someone unknown or little known. / b) four written to colleagues, perhaps sent to several people. / / / c) five written to a friend. / / / / d) one written to a very close family member. 3 Basics 15

5

Communicating Through Email

Communicating Through Email 10 Most of your day to day communication at the university, both official and unofficial, will be done by email. The simplicity of using email technically should not distract you from the care that needs

More information

Business Emails Tips and Useful Phrases

Business Emails Tips and Useful Phrases Business Emails Tips and Useful Phrases Cross off any tips below which are usually bad ideas. Starting business emails Opening greeting 1. You should usually write Dear Mr/ Ms + full name if you know the

More information

Table of Contents. 2 Business Email: Functional Language Reference Sheets

Table of Contents. 2 Business Email: Functional Language Reference Sheets 2 Business Email: Functional Language Reference Sheets Table of Contents Opening and Referencing...3 Making Enquiries... 5 Informing and Notifying...7 Replies to Requests...8 Clarifying and Confirming...10

More information

Prospecting Scripts. 2 keys to success in Real Estate

Prospecting Scripts. 2 keys to success in Real Estate Prospecting Scripts 2 keys to success in Real Estate 1. TALK TO PEOPLE 2. ASK THE RIGHT QUESTIONS 1. Door-knocking or cold calling properties around a new listing (inviting them to a property preview)

More information

Dealing with problems and complaints

Dealing with problems and complaints 47 6 Dealing with problems and complaints STARTER Look at this list of things that customers complain about. Which three things annoy you the most as a customer? Compare your answers with a partner. a

More information

Starting and ending a call

Starting and ending a call A A BUSINESS SITUATIONS Starting and ending a call Lesson code: 9ZE6-DF29-75CL INTERMEDIATE 1 Warm-up Do you need to make or receive a lot of calls in English in your work? Who do you talk to? What typical

More information

If I don t receive your feedback by 5:00pm next Wednesday, I will deem that yu are OK with the content of the attached document.

If I don t receive your feedback by 5:00pm next Wednesday, I will deem that yu are OK with the content of the attached document. Email Tune-up 02: Asking for comments Original Email Subject: Please review this document Dear Emily, I should be glad if you review the attached document. Please can you let me know if you have any inputs,

More information

Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear.

Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear. Email formality review Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear. Label the sections below with F for Formal or I for Informal. I

More information

BBC Learning English Talk about English Business Language To Go Part 6 - Telephone language 1

BBC Learning English Talk about English Business Language To Go Part 6 - Telephone language 1 BBC Learning English Business Language To Go Part 6 - Telephone language 1 This programme was first broadcast in 2001 This is not an accurate word-for-word transcript of the programme You want shortcuts

More information

Common Emailing Phrases

Common Emailing Phrases Common Emailing Phrases Pick phrases from below and try to imagine an email to someone in your context using that phrase or those phrases, using your own ideas where there is. Use several phrases in the

More information

Read the s and find words or phrases which mean...

Read the  s and find words or phrases which mean... A A BUSINESS SITUATIONS Business emails Lesson code: KFQ3-HXXB-3JKS PRE-INTERMEDIATE 1 Key words Read the emails and find words or phrases which mean... 1. a company that supplies goods to other companies

More information

Coaching Sales Script Example

Coaching Sales Script Example Coaching Sales Script Example The appointment Call: Hi XYZ How are you today? Do you have much on? Anything planned for the weekend? Fantastic, it is XXX from The Game Changers and I just wanted to thank

More information

Vocabulary Match the phrasal verbs in column A with their definitions in column B.

Vocabulary Match the phrasal verbs in column A with their definitions in column B. LESSSON D1 Starting and Ending a Conversation I. WARM-UP Vocabulary Match the phrasal verbs in column A with their definitions in column B. 1. 2. 3. 4. 5. A get through get back put through hold on hang

More information

Email #1 Subject: The Most Effective Online Marketing Tool in the World. It s not Facebook, Twitter, Pinterest, or face- to- face networking.

Email #1 Subject: The Most Effective Online Marketing Tool in the World. It s not Facebook, Twitter, Pinterest, or face- to- face networking. Email #1 Subject: The Most Effective Online Marketing Tool in the World Want to know the marketing technique that has made the biggest difference in my business over the last five years? It s not Facebook,

More information

SAMPLE THANK YOU NOTES

SAMPLE THANK YOU NOTES SAMPLE THANK YOU NOTES Thank You - In Person Visit (Prospect) 1. Thank you for stopping by today. I look forward to working with you in the future. 2. It was a pleasure to meet you today. We pride ourselves

More information

The Hottest Recruiting Scripts in MLM by Eric Worre

The Hottest Recruiting Scripts in MLM by Eric Worre The Hottest Recruiting Scripts in MLM by Eric Worre It s a stone cold fact that we have a better way, now let s go tell the world For more information on how to become a Network Marketing Professional,

More information

OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES

OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES The Ohio Expositions Commission (OEC) is committed to providing the best possible service to customers both internal and external. In support of

More information

Particularly friendly, respectively informal. = Particularly formal: rather used in business letters or faxes.

Particularly friendly, respectively informal. = Particularly formal: rather used in business letters or faxes. How to write emails Symbols: = normal, standard, is always possible. = Particularly friendly, respectively informal = Particularly formal: rather used in business letters or faxes. Salutation Dear Janet

More information

Speaking. Procedure, Script and Materials. Time: 20 minutes. You now have 10 minutes to prepare the picture story

Speaking. Procedure, Script and Materials. Time: 20 minutes. You now have 10 minutes to prepare the picture story Practice Test Webset EURO B2 Speaking Procedure, Script and Materials Time: 20 minutes You now have 10 minutes to prepare the picture story You may use a non-electronic dictionary. You must not speak to

More information

He starts off with a simple greeting: Hello he then apologies for coming up to her while she is speaking to someone else.

He starts off with a simple greeting: Hello he then apologies for coming up to her while she is speaking to someone else. BBC Learning English How to Introduce people (formal) Hello, this is How to from with me, Jackie Dalton. In this programme, we ll look at what to say when you meet someone for the first time in formal

More information

TeachingEnglish Lesson plans. Mobile phones. Topic: Mobile phones and text communications

TeachingEnglish Lesson plans. Mobile phones. Topic: Mobile phones and text communications Mobile phones Topic: Mobile phones and text communications Aims: - To develop students understanding of telephone and text communications - To give students a chance to practise speaking Level: Pre-intermediate

More information

Someone at the door Electricity meter reading Teacher s pack. English in my home Someone at the door. Unit 1a Electricity meter reading

Someone at the door Electricity meter reading Teacher s pack. English in my home Someone at the door. Unit 1a Electricity meter reading English in my home Someone at the door Unit 1a Electricity meter reading 1 Contents Unit 1a Electricity meter reading teacher s notes Electricity meter reading learner resources Electricity meter reading

More information

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail Scripting Toolkit A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail - Scripting Toolkit P a g e 2 Virtual Causeway 22 King Street South 5 th Floor Waterloo, ON

More information

Writing an Informal Letter

Writing an Informal Letter Writing an Informal Letter Operační program Vzdělávání pro konkurenceschopnost Název projektu: Inovace magisterského studijního programu Fakulty ekonomiky a managementu Registrační číslo projektu: CZ.1.07/2.2.00/28.0326

More information

Global Pre-intermediate CEF descriptors

Global Pre-intermediate CEF descriptors Global Pre-intermediate Listening A2 Unit Page I can understand what is said clearly, slowly and directly to me in simple everyday conversation; it is possible to make me understand, if the speaker can

More information

I look forward to doing business with you and hope we get the chance to meet soon

I look forward to doing business with you and hope we get the chance to meet soon Emailing 1: Worksheet 1 - Reading Tasks Dear Mr Smith, I would like to introduce myself. My name is Saarland and I am the new South Western sales manager for Chou Cream English Schools. The previous sales

More information

5 I m very sorry about that.

5 I m very sorry about that. 34 5 I m very sorry about that. Picking up What are your attitudes to complaints? Make a cross on the scale to represent how much you agree (5 = I agree 100%) or disagree (0 = I disagree 100%). 1 2 3 4

More information

Tenses and verb forms above will be accepted as different even when their form is the same, e.g. imperatives and infinitive with to.

Tenses and verb forms above will be accepted as different even when their form is the same, e.g. imperatives and infinitive with to. Game 1: Key words in business writing Tense review card game Take one of the cards and try to make example sentences with as many different tenses and verb forms as you can. You will get one point for

More information

Proficiency Evaluation Test Intermediate to Advanced

Proficiency Evaluation Test Intermediate to Advanced Proficiency Evaluation Test Intermediate to Advanced Name I. Grammar / Vocabulary II. Reading Comprehension III. Writing Sample IV. Conversation / Interview Directions for the Tutor: Allow the participant

More information

Example Emails for collecting testimonials

Example Emails for collecting testimonials Example Emails for collecting testimonials In this document I have included example emails that have worked well for Learning Everyday and as a result we have many testimonials to use for our specific

More information

Hi-tech. Language focus. First conditional. Second conditional. eat. 'd give / wouldn t

Hi-tech. Language focus. First conditional. Second conditional. eat. 'd give / wouldn t 9 Hi-tech Language focus First conditional 1a Complete the sentences with the correct form of the verb in brackets. Use the Present Simple or will + infinitive. eat 1 If you (eat) cheese late at night,

More information

Writing SET PHRASES FOR WRITING LETTERS. Opening by thanking

Writing SET PHRASES FOR WRITING LETTERS. Opening by thanking Writing SET PHRASES FOR WRITING LETTERS Opening by thanking Thank you for your letter of 22 January in which you We have received your letter of telling us that Thank you for your letter of informing us

More information

Contents: 2008 www.perfect-english-grammar.com May be freely copied for personal or classroom use.

Contents: 2008 www.perfect-english-grammar.com May be freely copied for personal or classroom use. 2 Contents: Grammar of phrasal verbs 2 Deal with 3 Come across 5 Get on with 7 Look after 9 Pick up 11 Review 1 13 Put on 14 Take off 16 Look into 18 Turn down 20 Look forward to 22 Review 2 23 Answers

More information

afraid aggravated anxious confident scared secure stressed

afraid aggravated anxious confident scared secure stressed LEVEL 1.5-2.0 BUSINESS ENGLISH PHONE MESSAGES 05 LEAVING A MESSAGE 02 IN CONTEXT 8-10 min Match the pictures with the adjectives How do you feel when you need to leave a message in English to your foreign

More information

LEARN HOW TO RECEIVE A 200% TO 300% HIGHER RETURN ON YOUR INTERNET LEADS

LEARN HOW TO RECEIVE A 200% TO 300% HIGHER RETURN ON YOUR INTERNET LEADS LEARN HOW TO RECEIVE A 200% TO 300% HIGHER RETURN ON YOUR INTERNET LEADS This FREE webinar will go through some of the top code cracking secrets and conversion tips and tricks that will help you see higher

More information

Getting together. Present simple 1. New Year in Vietnam. Reading: Everybody s birthday. Word focus: Special occasions

Getting together. Present simple 1. New Year in Vietnam. Reading: Everybody s birthday. Word focus: Special occasions 2 A Present simple 1 B Present simple: questions C Communication strategies Showing interest D Interaction Are you a people person? Getting together Present simple 1 Word focus: Special occasions 1 Work

More information

First Certificate Trainer

First Certificate Trainer Writing answer guidelines for Test 3 Test 3, Writing Part 1 (page 114), Model answer 1 This model has been prepared as an example of a very good answer. However, please note that this is just one example

More information

Week 6 Week 5 Week 4 Week 3 Week 2 Week 1. Monday Tuesday Wednesday Thursday Friday Saturday

Week 6 Week 5 Week 4 Week 3 Week 2 Week 1. Monday Tuesday Wednesday Thursday Friday Saturday Week 6 Week 5 Week 4 Week 3 Week 2 Week 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Week 6 Week 5 Week 4 Week 3 Week 2 Week 1 G u e s t F o l l o w - u p Calendar Sunday Monday Tuesday Wednesday

More information

KEY ENGLISH TEST for Schools

KEY ENGLISH TEST for Schools KEY ENGLISH TEST for Schools PAPER 1 Reading and Writing Sample Paper Time 1 hour 10 minutes INSTRUCTIONS TO CANDIDATES Do not open this question paper until you are told to do so. Write your name, Centre

More information

The 20/20 Club Training Manual

The 20/20 Club Training Manual The 20/20 Club Training Manual The purpose of this manual is to help each 20 Club Member in Profit Leads to build their business. Below I will go over how to contact Business Opportunity Seekers and Network

More information

Donor-Centered Direct Mail

Donor-Centered Direct Mail Donor-Centered Direct Mail Creating Warm Fuzzies for Donors Elizabeth Hospodarsky, Senior Associate 2010 Direct mail really isn t about raising money. It s about requesting to come into someone s home

More information

UNIT TOPIC. Look at the pictures in the unit. Tick ( ) three things this unit is about.

UNIT TOPIC. Look at the pictures in the unit. Tick ( ) three things this unit is about. UNIT 5 ON THE JOB IN THIS UNIT YOU learn language to talk about jobs, workplaces and schedules, and to tell the time read an article about different people s jobs learn to get someone s attention, for

More information

Collaborative Task: Just Another Day at the Office

Collaborative Task: Just Another Day at the Office At a glance Level: ISE II Collaborative Task: Just Another Day at the Office Focus: Collaborative task Aims: To develop speaking skills by responding to prompts related to the workplace Objectives: To

More information

On Sun, Jan 8. Latest Update 28/1/2012

On Sun, Jan 8. Latest Update 28/1/2012 This is Chrissi s fight through surgery, coming in instalments from her husband. On Sun, Jan 8 Yesterday we received the results of a biopsy that was done on Chrissi and the diagnosis was mesothelioma.

More information

Email Writing Exercises with Solutions. Using the following phrases, write an email (80 120 words).

Email Writing Exercises with Solutions. Using the following phrases, write an email (80 120 words). Email Writing Exercises with Solutions Using the following phrases, write an email (80 120 words). 1. You are a part of corporate communication team in your company. The working time period is revised

More information

RECRUITING SCRIPTS. Role-play your scripts daily! B patient! I'm fearless, I'm powe. unstoppable! Follow the number

RECRUITING SCRIPTS. Role-play your scripts daily! B patient! I'm fearless, I'm powe. unstoppable! Follow the number You play at the level you practic Role-play your scripts daily! B patient! I'm fearless, I'm powe unstoppable! Follow the numbers RECRUITING SCRIPTS ou play at the level you practice. play your scripts

More information

Email Templates for Customer Service Backoffice

Email Templates for Customer Service Backoffice Email Templates for Customer Service Backoffice Here are the email templates that accompany Mynders Glover s slide presentation from the Kettner Group Live Event. Slide 8: Responding to a Negative review:

More information

save time and do more with Online Postage

save time and do more with Online Postage save time and do more with Online Postage what you need The internet, a printer and a Royal Mail online account is all you need to. If the postage you re buying is under.99, you ll need to top up a prepay

More information

9 sets de dúas fichas 1 set de tres fichas

9 sets de dúas fichas 1 set de tres fichas EXPRESIÓN ORAL 9 sets de dúas fichas 1 set de tres fichas 1 SPEAKING SET 1 CANDIDATE A TASK 1 (MONOLOGUE): FILMS You are a Spanish student living in London and you meet a Polish friend for coffee. You

More information

(handwrite) something in your business Christmas cards

(handwrite) something in your business Christmas cards Worksheet 1- Imperatives Practice Write the correct positive or negative imperatives in the sentences below depending on whether you think they are things you should or shouldn't do. (send) a business

More information

How can I revise for Writing in my IGCSE exam?

How can I revise for Writing in my IGCSE exam? How can I revise for Writing in my IGCSE exam? Revising for your English examination is not as straightforward as preparing for other subjects since you do not have a body of content to learn. On the other

More information

Buyer & Seller Lead Conversion Program. Written and provided by Travis Robertson Coaching International

Buyer & Seller Lead Conversion Program. Written and provided by Travis Robertson Coaching International Buyer & Seller Lead Conversion Program Written and provided by Travis Robertson Coaching International travisrobertson.com trulia.com/mdpp Sample Buyer Lead Program Use the following program template to

More information

B2 Level Exam Sample Test

B2 Level Exam Sample Test B2 Level Exam Sample Test Background Information This exam is very similar to the NEW BY51 exam, but tests English at level B2 (Cambridge FCE). It is a General English exam and is speaking only, though

More information

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness Telephone Telephone: connecting

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness Telephone Telephone: connecting http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness /upravila Viera Rybárová/ Telephone Telephone: connecting Imagine you are calling a company and want to speak to someone who works

More information

1 Time. 5 Answer the questions about yourself. Lesson 1: Time in your life. Listening 1

1 Time. 5 Answer the questions about yourself. Lesson 1: Time in your life. Listening 1 Time Listening Lesson : Time in your life. Listen to the information about Linda and Huseyin. Are the sentences true or false? True False Linda likes the early morning. She usually checks her emails when

More information

The Red Pill Investor

The Red Pill Investor Script for For Rent By Owner 1. Hi I was calling about the house for rent... Is this the owner? (Yes) 2. The reason I am calling is to see if you had considered selling this property instead of renting

More information

Young Learners English

Young Learners English University of Cambridge ESOL Examinations Young Learners English Movers Information for Candidates Information for candidates YLE Movers Dear Parent Thank you for encouraging your child to learn English

More information

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 1 Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 2 What are your goals? Note to Instructor: If you have permission, use Stand Out

More information

Save the Date and join us for the Region Conference

Save the Date and join us for the Region Conference Promotional information is sent by e-mail. The conference chair needs to send a "blurb" to Diane Matteson (matteson@ksu.edu) and we will send them out to the region members from our office. Planning ahead

More information

Hosting Information Student Hosted Colloquia 2014-2015

Hosting Information Student Hosted Colloquia 2014-2015 Hosting Information ed Colloquia 2014-2015 Thank you very much for hosting an SHC speaker! This packet contains a checklist of duties to complete, hints on completing the necessary duties, and sample announcements

More information

A: We really embarrassed ourselves last night at that business function.

A: We really embarrassed ourselves last night at that business function. Dialog: VIP LESSON 049 - Future of Business A: We really embarrassed ourselves last night at that business function. B: What are you talking about? A: We didn't even have business cards to hand out. We

More information

The 3 Biggest Mistakes Investors Make When It Comes To Selling Their Stocks

The 3 Biggest Mistakes Investors Make When It Comes To Selling Their Stocks 3 The 3 Biggest Mistakes Investors Make When It Comes To Selling Their Stocks and a simple three step solution to consistently outperform the market year after year after year. 2 Dear friend and fellow

More information

Rocco s Proven Phone Script. Hello. Hi. This is representing. I m assigned to the area and my company asked kdme to give you a call.

Rocco s Proven Phone Script. Hello. Hi. This is representing. I m assigned to the area and my company asked kdme to give you a call. Rocco s Proven Phone Script Hello. Hi. This is representing. I m assigned to the area and my company asked kdme to give you a call. 18 Rocco s Proven Phone Script They received your card in the mail and

More information

Ad Sales Scripts. Would you be willing to meet with me in person to discuss this great opportunity?

Ad Sales Scripts. Would you be willing to meet with me in person to discuss this great opportunity? Successful Cold Call to Business Hi, this is Steve at Waterway Car Wash. Good afternoon, Steve. My name is (first and last name) and I am calling on behalf of (name of yearbook), the yearbook publication

More information

Beginner/Low-Intermediate. Credit Materials. Bad Credit No Loan! Overhead 2-A. Picture Story Bad Credit No Loan!

Beginner/Low-Intermediate. Credit Materials. Bad Credit No Loan! Overhead 2-A. Picture Story Bad Credit No Loan! Beginner & Low-Intermediate Credit Materials Picture Story Bad Credit No Loan! Overhead 2-A Picture Story Bad Credit No Loan! www.valrc.org/courses/moneytalks Beginner/Low-Intermediate Unit II: Planning

More information

Customer Service Communications Guidelines

Customer Service Communications Guidelines Customer Service Communications Guidelines Effective October 1, 2013 Purpose Authority Reference Resource To establish Customer Service Communications expectations for the Department of Natural Resources

More information

International ESOL English for Speakers of Other Languages Preliminary Level Sample Paper

International ESOL English for Speakers of Other Languages Preliminary Level Sample Paper International ESOL English for Speakers of Other Languages Preliminary Level Sample Paper This paper must be returned with the candidate s work, otherwise the entry will be void and no result will be issued.

More information

Five Great Reasons to Consider Gift Checks

Five Great Reasons to Consider Gift Checks Gift Checks Online Press Kit Five Great Reasons to Consider Gift Checks Let s face it there s only so many ways to give someone a gift, and those options haven t changed much in decades. But Gift Checks

More information

Ididn t think I was an alcoholic. I thought my

Ididn t think I was an alcoholic. I thought my (2) FEAR OF FEAR This lady was cautious. She decided she wouldn t let herself go in her drinking. And she would never, never take that morning drink! Ididn t think I was an alcoholic. I thought my problem

More information

Question and Answer Guide for

Question and Answer Guide for Question and Answer Guide for WATER DAMAGE Are you wondering: what restorative drying is? if you can turn off the equipment at night? or if there s anything you need to be doing? In this guide you will

More information

REPORTED SPEECH. Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language.

REPORTED SPEECH. Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language. REPORTED SPEECH USE Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language. STRUCTURE Formal aspects We can find different ways

More information

ESL Intensive ESLS 4000. Listening/Speaking 400 (CLB 4) Unit 2: Shopping. Instructor Resource Guide

ESL Intensive ESLS 4000. Listening/Speaking 400 (CLB 4) Unit 2: Shopping. Instructor Resource Guide ESL Intensive ESLS 4000 Listening/Speaking 400 (CLB 4) Instructor Resource Guide V1.10 July 2010 Language Training and Adult Literacy ESL Intensive ESLS 4000 Listening/Speaking 4000 (CLB 4) Instructor

More information

A. it. B. him. C. her. D. you.

A. it. B. him. C. her. D. you. LEVEL TEST Please choose one option for each question 1. I haven't got... A. no money. B. money. C. any money. D. some money. 2.... orange juice in the fridge. A. There isn't no B. There is any C. There

More information

What is Text Message Marketing?

What is Text Message Marketing? What is Text Message Marketing? SMS (Short Message Service) Text Message Marketing is the ability to send permission-based text messages to a group of people who have opted-in to your mobile list. The

More information

Grades 5 & 6 (B1): choosing a Topic

Grades 5 & 6 (B1): choosing a Topic GESE language exam preparation Grades 5 & 6 (B1) - Lesson Plan 1 Grades 5 & 6 (B1): choosing a Topic Level: GESE Grades 5 & 6 (CEFR B1) Time: 3 x 45 minutes Aims: To understand which topics are suitable

More information

BBC LEARNING ENGLISH 6 Minute Grammar Future perfect continuous

BBC LEARNING ENGLISH 6 Minute Grammar Future perfect continuous BBC LEARNING ENGLISH 6 Minute Grammar Future perfect continuous This is not a word-for-word transcript Hello and welcome to 6 Minute Grammar with me,. And me,. Today s programme is all about the future

More information

The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE!

The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE! The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE! Copyright 2013, All Rights Reserved Nancy Matthews Page 1 Congratulations! Welcome you to the

More information

BBC Learning English Talk about English Business Language To Go Part 12 - Business socialising

BBC Learning English Talk about English Business Language To Go Part 12 - Business socialising BBC Learning English Business Language To Go Part 12 - Business socialising This programme was first broadcast in 2001. This is not an accurate word-for-word transcript of the programme. In this programme

More information

Starting and Ending Presentations- Phrases

Starting and Ending Presentations- Phrases Starting and Ending Presentations- Phrases Without looking below, listen to your teacher read out phrases and hold up the right one of the cards they have given you. If the phrase can be used both at the

More information

DAN'S VAN: AN ACCIDENT STORY PART TWO

DAN'S VAN: AN ACCIDENT STORY PART TWO 'S VAN: AN ACCIDENT STORY PART TWO CHARACTERS: Dan Davis, a 28-yr-old independent construction contractor Tanya, Dan's wife, an assistant manager at Kmart Female recorded voice at Nationwide Richard, a

More information

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renée Evenson Excerpted from Powerful Phrases for Effective Customer Service: Over 700

More information

Materialien zu unseren Lehrwerken

Materialien zu unseren Lehrwerken EXIT TEST Please use the answer sheet provided. Listening Language 1 [SB B1, Track 43] Listen to the meeting about the trade fair. Are the sentences true or false? 1. The reason for the meeting is to prepare

More information

Good Fast or Low cost marketing

Good Fast or Low cost marketing Email Marketing 101 Good Fast or Low cost marketing We ve all heard the old adage about how, when it comes to marketing, you can get what you need done well, delivered quickly or produced inexpensively;

More information

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to Delivering The BEST CARE to Our Customers Connect with Caller Service Excellence is the ability to provide predictably positive experiences that meet or exceed our customer s expectations. The BEST CARE

More information

A2 level 2. Looking for a business partner

A2 level 2. Looking for a business partner A2 level 2 Looking for a business partner Start up Hi there, welcome back! I m glad to join you through this new learning material where we ll check some vocabulary and adjectives related to academic and

More information

One Day. Helen Naylor. ... Level 2. Series editor: Philip Prowse. Cambridge University Press 978-0-521-71422-8 - One Day.

One Day. Helen Naylor. ... Level 2. Series editor: Philip Prowse. Cambridge University Press 978-0-521-71422-8 - One Day. Cambridge English Readers... Level 2 Series editor: Philip Prowse One Day cambridge university press Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi Cambridge University

More information

Counselor Chat Tuesday, January 10,2012

Counselor Chat Tuesday, January 10,2012 Chat Tuesday, January 10,2012 Vinnie_ASI Today's chat topic: Using LinkedIn to Get Sales Leads 01:15 Is anywhere here? 01:59 Is anyone here? Hi and welcome to today's chat. The topic: Using LinkedIn to

More information

A. INTRODUCTION B. TIMING IS IMPORTANT

A. INTRODUCTION B. TIMING IS IMPORTANT A. INTRODUCTION A reference letter, or letter of recommendation, 1 is usually written to attest to a person s skills, character and/or achievements. It is a formal document, and should be typed on letterhead,

More information

RECRUITING TIPS SCRIPTS. Tom Ferry - Your Coach 888.866.3377 tomferry.com

RECRUITING TIPS SCRIPTS. Tom Ferry - Your Coach 888.866.3377 tomferry.com RECRUITING TIPS & SCRIPTS 1 & WHAT TO SAY TO NEW EXPERIENCED AGENTS table of contents Attracting New Agents Key Tips for Speaking with New Agents Interviewing a New Agent Inviting a New Agent to a Career

More information

MEDIABURST: SMS GUIDE 1. SMS Guide

MEDIABURST: SMS GUIDE 1. SMS Guide MEDIABURST: SMS GUIDE 1 SMS Guide MEDIABURST: SMS GUIDE 2 Contents Introduction 3 This guide will cover 3 Why use SMS in business? 4 Our products 5 How do I add existing contacts? 6 Who are you sending

More information

Can t Figure Hygiene Schedule Out This conversation will lead us into the realm of pre-booking your hygiene appointments or not.

Can t Figure Hygiene Schedule Out This conversation will lead us into the realm of pre-booking your hygiene appointments or not. Can t Figure Hygiene Schedule Out This conversation will lead us into the realm of pre-booking your hygiene appointments or not.» Dentaltown.com > Message Boards > Practice Management & Administrative

More information

Clear and Present Payments Danger: Fraud Shifting To U.S., Getting More Complex

Clear and Present Payments Danger: Fraud Shifting To U.S., Getting More Complex Clear and Present Payments Danger: Fraud Shifting To U.S., Getting More Complex Q: Good morning, this is Alex Walsh at PYMNTS.com. I m joined by David Mattei, the vice president and product manager for

More information

Directions. 4. Match: Students listen to different items regarding a city and drag the sound icons under the matching pictures.

Directions. 4. Match: Students listen to different items regarding a city and drag the sound icons under the matching pictures. Directions Level: 1º/ 2º E.S.O. Grammar: Revision of present simple. There is /there are. Prepositions with means of transport. Functions: Describing places. Asking for and giving directions. Asking for

More information

Non-Profit Direct Mail

Non-Profit Direct Mail Guide to a Successful Non-Profit Direct Mail Campaign The face of fundraising has changed in recent years a change which non-profit organizations have acutely felt. The internet has made access to donors

More information

NEW HEADWAY ENGLISH COURSE ELEMENTARY STUDENT S BOOK Oxford University Press www.oup.com/elt. Then and now

NEW HEADWAY ENGLISH COURSE ELEMENTARY STUDENT S BOOK Oxford University Press www.oup.com/elt. Then and now Then and now Past Simple 1 regular verbs. Irregular verbs. Silent letters. Special occasions STARTER When were your grandparents and great-grandparents born? Where were they born? Do you know all their

More information

Scripts. WARM MARKET (someone you know of ) CALL BACK SCRIPT (POSTCARDS, ProSTEP, COLD CALLS) SCHEDULE THE LIVE PRESENTATION CALL

Scripts. WARM MARKET (someone you know of ) CALL BACK SCRIPT (POSTCARDS, ProSTEP, COLD CALLS) SCHEDULE THE LIVE PRESENTATION CALL Scripts WARM MARKET (someone you know of ) Hi ( ) listen, a group of professionals recently showed me how to cut my taxes by 50%, are you open to that? (If yes schedule the Live Presentation Call.) CALL

More information

Overcoming HR Spreadsheet Hurdles

Overcoming HR Spreadsheet Hurdles Overcoming HR Spreadsheet Hurdles Table of Contents Introduction 3 Excuse 1: I m not ready to make a decision. 4 Excuse 2: But spreadsheets are free. 5 Excuse 3: I m afraid to make such a big change. 7

More information

The Strange Case of Dr Jekyll and Mr Hyde

The Strange Case of Dr Jekyll and Mr Hyde Step Three B1.2 READING & TRAINING Robert Louis Stevenson The Strange Case of Dr Jekyll and Mr Hyde audio CD PART TWO The Search for Mr Hyde Mr Utterson was unhappy after his walk with Richard Enfield.

More information

Business development for accountants and solicitors: how to make winning new business a part of your dayto-day

Business development for accountants and solicitors: how to make winning new business a part of your dayto-day Business development for accountants and solicitors: how to make winning new business a part of your dayto-day activities The ability to generate business is not so much an afterthought for professional

More information

flight attendant lawyer journalist programmer sales clerk mechanic secretary / receptionist taxi driver waiter/waitress

flight attendant lawyer journalist programmer sales clerk mechanic secretary / receptionist taxi driver waiter/waitress Work Choices UNIT 3 Getting Ready Discuss these questions with a partner. flight attendant lawyer journalist programmer sales clerk mechanic secretary / receptionist taxi driver waiter/waitress 1 Look

More information