Did DevOps Invent Information Management?

Transcription

1 Did DevOps Invent Information Management? Session: Presenter: Darren Arcangel Senior Principal Services Architect CA Technologies Insert Custom Session QR if Desired.

2 This session First ITIL saved the world, now DEVOPS. And both have been hijacked to mean different things to different people, mostly depending on what is being sold. The fundamental issue is that business consumes information; it is acquired, transformed, stored and (should be) secured. So how do good practices address all of the components of the lifecycle? Mostly, they don't unless you know the big picture and go beyond the hype of whatever buzz words are being used to sell you the latest go-faster stripe that has been pasted on to last year's product or service (or more likely whatever was built ten years ago...). This presentation is about the lifecycle of information (and data...) management and how so many disparate methods and relationships need to come together to make things work for the only people that matter; no, not 'certified' experts---the business 3/1/2015 3

3 So did ITIL invent DevOps? No. 3/1/2015 4

4 ITIL invented DEVOPS get over it 3/1/2015 5

5 Why? Because this stuff was out of control.. Customers Infrastructure planning Database Activities Business strategy Applications Development IS Strategy IT Strategy Programme Management IT Service Design Testing Operations Project office Projects Projects Projects Projects Projects Service planning Technical support 3/1/2015 6

6 Lessons from a Different Industry (Not Nascar..) 3/1/2015 7

7 Expensive Assets; The First Cars The first car manufacturers in the world were French: Panhard & Levassor (1889) and Peugeot (1891). Rene Panhard and Emile Levassor were partners in a woodworking machinery business, when they decided to become car manufacturers. They built their first car in 1890 using a Daimler engine. Early on, French manufacturers did not standardize car models - each car was different from the other. The first standardized car was the 1894, Benz Velo. One hundred and thirty four identical Velos were manufactured in /1/2015 8

8 Assembly Line; making better use of Assets American car manufacturer, Henry Ford ( ) invented an improved assembly line and installed the first conveyor belt-based assembly line in his car factory in Ford's Highland Park, Michigan plant, around The assembly line reduced production costs for cars by reducing assembly time. Ford's famous Model T was assembled in ninety-three minutes. 3/1/2015 9

9 Production Line Principles; reused in ITIL Ford and his team looked at other industries and found four principles that would further their goal: Interchangeable parts Continuous flow Division of labor Reducing wasted effort 3/1/

10 Key Changes INTERCHANGEABLE PARTS Standard architecture CONTINUOUS FLOW Value Chain DIVISION OF LABOR Specialization REDUCE WASTED EFFORT Process engineering/improvement 3/1/

11 Subway Maps 3/1/

12 Discrete Activities

13 Process Activity Manual Tool Automated Tool Automated Manual People Technology (Product)

14 Process; the Holy Grail for those who truly do not understand ITIL.. Activity Manual Tool Automated Tool Automated Manual People Technology (Product)

15 High Availability Services (Blueprint, also misunderstood by ITIL process experts )

16 ITIL in the driving seat

17 And DEVOPS at the back..

18 Infrastructur e Service Mgmt & Governance Customers Business Service Factory; and ITIL teams need other teams End Users Customers Single Point of Contact Requests, self-help/serve, one-stop IT interaction Business Unit Executives Business Relationship Management Demand Mgmt, Service Level Mgmt, Financial Mgmt, IT Value Mgmt Incidents Changes Service Requests Investment Business Cases Delivery Charges Operational Dem Demand Service Desk Tactical Demand Service Catalog Strategic Demand Service Portfolio All Services Supply Service Utilization All Services Service Pricing & Costing Change Management Service Request Processing Service Provisioning Service Fulfillment Service Transactions Asset Mgmt Resource Mgmt Project Mgmt Availability Financial Mgmt Config Mgmt Application Mgmt App Development Compliance Mgmt Performance Mgmt Manufacturing CMDB Security Network Storage Systems Desktops Servers Virtual Wireless

19 Project portfolio management and IT THE SERVICE LIFECYCLE Start Specify Design Code ITSD Deploy Operate Modify Maintain Enhance Decommission Project management ITIL RFC Stages of a structured method Procurement Timeline Note that the operations phases may generate RFCs that result in new projects (threshold criteria exceeded)

20 Infrastructure & Development Relationships; very Agile. New or Changed Business Requirements Consumers The Business Changes To Live Services Program/Project Management: PRINCE2 Operational Services IT Infrastructure Library Structured Methods Design & Deployment of New IT Services Maintenance of Hardware, Software and IT Services Design & Deployment of Modified IT Services IT Service Design Team (ITSDT) Capacity SLM Financial Problem Release Availabilit y Business Continuity Incident Change Etc. Configuration Management

21 ITSD and Project Coordination Project Office IT Service Design Team (ITSDT) Development Coordination Team 2 Development Coordination Team 1 Live Service Coordination Upon New Release Development Tranche 2 Development Tranche 1 Live Service Operation Future Live Service Future Live Service

22 Staying in front.

23 Make these mistakes. Declare DEVOPS the new ITIL Implement DEVOPS with technology Tell everyone DEVOPS will solve all their problems Provide metrics to prove how wonderful it all is Write meaningful words about how the business has embraced DEVOPS Forget how ITIL and COBIT and SOA failed to change the world Create a universe of certified experts.. Make assumptions that other frameworks are inherently flawed rather than improperly understood

24 Finally.. DEVOPS did not invent information Or management Then again neither did ITIL. And neither one matters a **** to the business. Get over that