LanguageDesk is the web-based project management tool from Milengo that takes the hassle out of managing translation projects.

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1 4 LanguageDesk Cloud-based translation LanguageDesk is the web-based project management tool from Milengo that takes the hassle out of managing translation projects. BENEFITS 24/7 availability Intuitive interface Onboard new users in minutes No software to install LanguageDesk enables customers to easily track the progress of their projects from start to finish by providing a centralized overview of all translation and localization projects, their status, associated files, costs, and communication history all from one secure online location. Managing your translation projects is as easy as the press of a button, making LanguageDesk the ideal solution for the translation of short lifecycle content and everyday projects such as internal communications and online content. TRANSLATIONS FOR A WORKING WORLD

2 Benefits LanguageDesk the on demand translation solution from Milengo Real-time project notifications, status tracking, and reporting available 24/7 Intuitive interface allows you to on-board new users in minutes Online environment supports customized templates for repetitive requests and clean management of change requests Customizable team access rights for collaborative management of translation projects with your colleagues Full visibility over translation costs and comprehensive reporting on financial performance Version-controlled management of shared linguistic assets such as glossaries, style guides, and branding guidelines Confidence in the security of your data and absolutely no software to install Review and approval coordination via an easyto-use online dashboard integrates regional management in approving translations no matter where they are located API connectivity enables full integration of translation requests with content management applications LanguageDesk is the cloud-based project management tool from Milengo that will change the way you manage translation projects forever. So if you manage translation and localization for your organization, sign up for a free account at and make translation management simple. Features LanguageDesk streamlines communication with your dedicated Milengo account team Hassle-free on demand translation solution the ideal tool for short lifecycle content or everyday project types Simple, intuitive project initiation, cost approval, status tracking, and schedule reporting Team access and customizable roles for all stakeholders in the localization process Searchable, online archive of project communication, financials, and deliverables all in one place

3 SSL certificates by Symantec protect your project data and files User-friendly, web-based dashboard manages review and approval of translations regardless of file format Reporting and financial analytics at a glance API integration with content management and e-procurement tools Project Initiation Creating a translation project starts with defining the scope of your language requirements. Setting up a new project in LanguageDesk really couldn t be simpler.

4 Start by entering a project name and defining the source and target languages you want your files translated into. Then choose a deadline and upload source files for translation no matter what size or format. You can also include reference material for additional context or instructions for guidance as either a comment or upload. Once completed, submit your project request and we ll return a cost quotation and provisional project schedule for your approval. You can even copy the inquiry details of existing projects or save them as templates to scope regular projects and recurring translation requests. Quotation and Cost Approval Once submitted, your project will be analyzed by your allocated Project Manager and, where needed, a Localization Engineer to return a quotation to your LanguageDesk account within 24 hours. Rather than automating the quoting process, all files for translation are prepared by a dedicated team of senior localization professionals at Milengo. This ensures that your quote is based on the best possible workflow scenario and that technically complex projects or file formats are accommodated easily. Your team analyzes all the files and language assets provided to reduce final costs and optimize leverage of previously translated content. Multiple quotes may be provided to help give you a comparative overview of different approaches and costs involved. You will be notified by when your quotation is available for your review along with a preliminary schedule of required work days. The quote can be approved, rejected, or commented giving you complete control over your on-going project costs. LanguageDesk helps you to keep complete control over your translation spend colleagues involved in the handover of files for translation, such as web engineers and design teams, can be assigned project initiation rights while keeping translation budget approval permissions with translation purchasers.

5 Progress Reporting Once you ve approved the quote that best fits your needs, your Project Manager will schedule our linguistic resources and move your project into production. Scheduled delivery dates and the current status of your projects, including an individual breakdown of progress by file or language, can be accessed at a glance, 24 hours a day. LanguageDesk s team dashboard enables colleagues to share responsibility for managing translation and localization within their organization regardless of who initiated the initial request. Change Requests In LanguageDesk, submitting change requests to a project is kept clean and simple no matter what stage of the production process the project is in. Simply edit the project inquiry and submit the changed scope of work or file set for translation. Your Project Manager will be notified of the change request and, where necessary, will provide you with revised project costings or an updated completion schedule.

6 Review and Approval Management Arguably one of the most time-consuming phases in any localization workflow is the coordination of the review and validation of translations by regional colleagues or local partners. LanguageDesk manages the review and approval process by giving client-side reviewers access to a customized dashboard where they can easily see files allocated to them for review, prioritize the tasks assigned to them, and submit feedback or change requests. Whether you are managing complex software localization projects that need to be validated by an engineer before accepting delivery of the translations or coordinate pan-regional marketing campaigns and would like colleagues in the regions to review the translations before publication in the local market, LanguageDesk s Review Dashboard gives you a simple way to integrate these parties into the workflow. Without having to keep track of rounds of feedback or chase for approval in . Allocated reviewers retrieve files from one place at any time, even when working remotely, and as a project owner you can see the progress of the approval stage at any time. Language reviewers are invited to rate each LanguageDesk delivery as a key performance indicator of linguistic quality that can be measured and reported on at any time.

7 Delivery and Performance Indicators Once a file for your project has been finalized, you will be notified via that it is available to you for download from LanguageDesk. You can use LanguageDesk to manage staggered deliveries of translation projects from your Milengo team without having to concern yourself about versioning of final approved files. As a project owner you can rate each LanguageDesk delivery on key performance indicators such as scheduling and responsiveness, giving not only invaluable feedback to your project team at Milengo but also enabling you as a purchaser of translation services to easily report on the most important metrics of any service provider. Asset Management Most ongoing translation and localization efforts share a common set of assets such as translation memory databases, glossaries, term bases, style guides, and branding guidelines. LanguageDesk includes built-in asset management to ensure everyone working on your projects has access to the latest, most up-to-date versions. With LanguageDesk s asset management feature, you can easily keep track of when your language assets were last updated and by whom. No more digging in your inbox to find a particular file version. Instead, everything is stored online for you and your colleagues to access and share with the Milengo team. Financial Reporting View analytics at a glance or produce comprehensive reports on the financial performance and efficiency of your projects and translation assets.

8 API Connectivity Integrate LanguageDesk with other applications like translation memory systems (SDL Trados, memoq) or third-party connectors, such as content management, document management, and e-procurement systems, using the LanguageDesk open API. Messaging Center and Archive No more chasing s or phone calls, with LanguageDesk all your project messages and notifications are stored in one place in a searchable database. You can send and receive messages from within each project, which are saved so that you and your team members can quickly retrieve communication history along with a full online repository of completed projects and associated files. ABOUT MILENGO Milengo is a technical translation and localization agency that supports international enterprises to do business in over 50 different languages. Milengo s team of over 350 subject matter experts in project management, translation and engineering work alongside global customers from our service centers in the Americas, Europe and Asia. 4 CONTACT OUR SALES TEAM AT: European Headquarters Skalitzer Str Berlin Germany Tel: +49 (0) sales@milengo.com US Office 1065 Avenue of the Americas New York, NY USA Tel: +1 (888) sales@milengo.com